Telephonic Conversation

A telephonic conversation is when two or more people talk to each other

using a telephone. It can be a personal call (talking to family or friends) or a
professional call (talking to a boss, colleague, or customer).

Why Telephonic Conversations Are Important?

Quick Communication: You can talk to someone immediately, even if they

are far away.

Saves Time: Instead of meeting in person, you can solve problems over the
phone.

Useful for Work: Many jobs require talking to clients, customers, or team
members on the phone.

Emergency Help: You can call for medical help, police, or firefighters when
needed.

How to Have a Good Telephonic Conversation?

1. Greeting (Saying Hello)

Always start by greeting the other person.

Example: "Hello, how are you?" or "Good morning, this is Ali speaking."

2. Introducing Yourself (If Needed)

If the person does not know you, tell them who you are.

Example: "My name is Ayesha. I am calling from ABC Company."

3. Stating the Purpose of the Call

Tell the person why you are calling.

Example: "I am calling to ask about the job interview."

4. Listening Carefully

Pay attention to what the other person is saying.

Do not interrupt while they are speaking.

5. Speaking Clearly

Speak in a clear and polite way.

Do not speak too fast or too slow.

6. Asking Questions (If Needed)

If you do not understand something, politely ask for clarification.

Example: "Can you please repeat that?"

7. Ending the Call Politely

Before ending, confirm important details if needed.

Say goodbye politely.

Example: "Thank you for your time. Have a great day!"

Types of Telephonic Conversations

Personal Calls

Talking to family, friends, or relatives.

Example: Calling your mother to ask how she is doing.

Business Calls

Talking to colleagues, bosses, or customers.

Example: Calling a company to ask about a job opening.

Emergency Calls

Calling police, ambulance, or fire service in case of danger.

Example: Calling 1122 for medical help.

Customer Service Calls

Calling a company for help or complaints.

Example: Calling a mobile network company to fix internet problems.

Do’s and Don’ts of a Telephonic Conversation

Do’s (Things You Should Do)

✔ Speak politely and clearly.

✔ Listen carefully to the other person.

✔ Keep the conversation short and to the point.

✔ End the call politely.

Don’ts (Things You Should Not Do)

✖ Do not talk loudly.

✖ Do not interrupt when the other person is speaking.

✖ Do not use rude or impolite words.

✖ Do not waste time with unnecessary details.

Example of a Telephonic Conversation

📞 Ali: Hello, good morning! This is Ali speaking.

📞 Sara: Good morning, Ali! How are you?

📞 Ali: I’m good, thank you! I wanted to ask about the school event. What time
does it start?

📞 Sara: It starts at 10:00 AM. Please be there by 9:30 AM.

📞 Ali: Thank you for the information. See you at the event.

📞 Sara: You’re welcome! See you soon. Goodbye.

📞 Ali: Goodbye!

What is a Compliment?

A compliment is a kind and positive thing that you say to someone to make
them feel good. It shows appreciation, respect, or admiration for something
they have done or how they look.

For example:

"You are very smart!"

"Your dress looks beautiful."

"You are a great friend."

Proper Words for a Compliment

When giving a compliment, we should use polite, kind, and positive words.
Here are some examples:

For appearance:

Beautiful, handsome, pretty, stylish, neat, smart, well-dressed

"You look beautiful today!"

For work or skills:

Talented, hardworking, intelligent, creative, skilled

"You are very intelligent!"

For behavior or character:

Kind, honest, friendly, helpful, caring, respectful

"You are very kind to everyone!"

Notes on Compliments

Be honest – Only give a compliment if you really mean it.

Be specific – Say exactly what you like. Example: Instead of just saying
"Nice," say "Your handwriting is very neat!"

Be polite – Use a kind and gentle tone.

Say thank you when receiving a compliment – If someone says something

nice to you, reply with "Thank you!"

Giving compliments makes people happy and helps build good relationship.

Congratulations and Sympathy

1. Congratulations

When someone achieves something good, we say "Congratulations" to show

happiness for them. It can be for success, a new job, marriage, or any special
event.

Examples:

For success: "Congratulations on passing your exam!"

For a new job: "Congratulations on your new job!"

For marriage: "Congratulations on your wedding!"

2. Sympathy
When someone faces a problem, loss, or difficulty, we express sympathy to
show that we care about them and their feelings.

Examples:

For illness: "I’m sorry to hear that you are sick. Get well soon."

For loss: "I’m very sorry for your loss. May God give you strength."

For failure: "Don’t worry about failing. You will succeed next time."

3. How to Extend Congratulations and Sympathy

Be kind and sincere.

Use simple and caring words.

Offer help if needed.

Example for Congratulations:

"Congratulations on your graduation! I am so happy for you. Wishing you

success in life."

Example for Sympathy:

"I am very sorry for your loss. I pray that you find peace and strength during
this difficult time.

Expressing Feelings in Greetings

When we greet someone, we can express our feelings to show kindness and
connection. Here are some common feelings with simple greetings and
explanations that even illiterate students can understand.

1. Happy Feelings

Greeting: "Good morning! I’m so happy to see you!"

Explanation: When we feel happy, we smile and speak with energy. We use
words like “happy,” “excited,” or “glad.”

Example: If you meet your friend after a long time, you can say, "I missed
you! I am so happy to see you!"

2. Sad Feelings

Greeting: "Hello, I’m feeling a little sad today."

Explanation: When we are sad, our voice becomes soft, and we may not
smile. We use words like “sad” or “upset.”

Example: If your friend is not feeling well, you can say, "I am sorry you are
not well. I hope you feel better soon."

3. Tired Feelings

Greeting: "Hi, I am very tired today."

Explanation: When we are tired, our voice sounds weak, and we move slowly.
We use words like “tired” or “sleepy.”

Example: After working all day, you can tell your family, "I worked a lot today.
I am very tired now."

4. Angry Feelings

Greeting: "I don’t feel good right now. I need some time."

Explanation: When we are angry, our voice may be loud, and we may not
smile. It is better to calm down before speaking.

Example: If someone takes your book without asking, you can say, "Please
ask me before taking my things. I feel upset."

5. Excited Feelings

Greeting: "Guess what? I have great news!"

Explanation: When we are excited, we speak fast and smile a lot. We use
words like “excited” or “joyful.”

Example: If you pass an exam, you can say, "I passed! I am so excited and
happy!"

6. Nervous Feelings

Greeting: "I am feeling a little nervous today."

Explanation: When we are nervous, we feel worried, and our voice may
shake. We use words like “nervous” or “worried.”

Example: Before a test, you can tell your friend, "I am nervous about my
exam. I hope I do well."

Conclusion
We can express our feelings through greetings to let others know how we
feel. This helps in making good relationships with friends, family, and
teachers. Always speak kindly, whether you are happy, sad, tired, or excited.

Prepared by:(Aimal khan Mphil English)