Legend:
[End Call]
<Redirect To>
[Capture Input Data]
<Inward Flow Option>
[Note: Instructions for Callers]
SCRIPT
<#0 Greetings>
Good morning/afternoon/evening, Sir/Ma’am. This is a service call. My name is (caller’s name),
and I am calling from Plutus Education. Am I speaking to {contact_name}? I hope this is a good
time to talk.
Hindi: Good morning/afternoon/evening Sir/ Ma’am. Ye ek service call hai. Mera naam (caller
name) hai, aur mai Plutus Education se baat kar raha/rahi hoon. Kya meri baat {contact_name}
se ho rahi hai aur kya ye sahi samay hai aap se baat karne ke liye?
[Capture Response - single select]
● Yes Speaking [routed to #1 Purpose Of The Call]
● Call Back Later [routed to #0.1 Call Back Later]
● Incorrect Target Lead [routed to #0.2 Incorrect Target Lead]
<#0.1 Call Back Later>
My apologies. May I know what would be a good time to call you back?
Hindi: Maafi chahta/chahti hu. Call back ka sahi samay bataein?
[Capture Reschedule - date & time]
I have noted down the time and we will call you back then. Thank you for your precious time.
Have a great day!
Hindi: Maine note kar liya hai. Hum apko apke bataye hue samay par call karenge. Apke samay
ke liye dhanyawad, apka din shubh rahe.
[End Call - Reschedule]
<#0.2 Incorrect Target Lead>
Apologies for any inconvenience and thank you for your time.
Hindi: Maafi chahta/chahti hu. Apna samay dene ke liye dhanyavaad!
[End Call - Incorrect Target Lead]
< #1 Purpose of The Call>
English : You have registered for a webinar session on the topic <topic name>. This is a
confirmation call to inform you that the webinar is scheduled for <Date Time>.
This webinar will tell you about <Course Name> and its benefits as a commerce student. This
will be a good career plan for you. You should attend this webinar, our trainer will explain all
about the course- eligibility, jobs and what salary you can get after completing the course.
It is ideal for students who want to build a career in accounting, finance, or management, with
opportunities both in India and abroad. This webinar is absolutely free. Would you be able to
join the webinar ?
Hindi : Aapne <topic name> ke webinar session ke liye register kiya hai. Yeh ek confirmation call
hai jismein hum aapko inform kar rahe hain ki webinar <Date Time> par scheduled hai.
Is webinar mein aapko <Course Name> aur commerce students ko iske benefits ke baare mein
bataya jayega. Yeh aapke liye ek accha career plan ho sakta hai. Aapko yeh webinar zarur attend
karna chahiye. Humare trainer aapko course ke baare mein detail mein samjhayenge – eligibility,
jobs, aur course complete karne ke baad aap kitna salary expect kar sakte hain.
Yeh un students ke liye perfect hai jo accounting, finance, ya management mein career banana
chahte hain, aur jinko India aur abroad dono jagah opportunities explore karni hain.Ye webinar
free h, So kya app ye webinar joine kar payege?
[Capture Response - single select]
Will Attend the webinar [route to 4.3 Closing]
Not Sure [route to 4.4 Closing for Not Sure]
Not Interested [route to 1.1 - Not Interested]
< #1.1 Not Interested>
May I know the reason?
Hindi: Kya mai iska reason jaan sakta/sakti hu?
[Capture Reason - single input]
Thank you for your time, have a nice day ahead!
[End Call - Not Interested In Scheduling Meeting]
< #4.3 Closing>
English : Thank you for your time. Post this call, you will receive the joining link on WhatsApp for
the webinar. Please join through that link. This webinar will be very helpful for you. Have a great
day ahead.
Hindi : Thank you for your time. Is call ke baad aapko WhatsApp par webinar ka joining link
milega. Please link ke through join karein. Yeh webinar aapke liye kaafi helpful hoga. Apka din
shubh ho.
End Call - Will attend Webinar
< #4.4 Closing for Not Sure >
English : I suggest you to join the webinar as it will be helpful. If you can’t attend, we’ll share a
20-30 minute recording for you to watch later. Thank you so much for your time. Have a great
day ahead.
Hindi : I suggest aap webinar join karein kyunki yeh aapke liye helpful hoga. Agar aap attend
nahi kar paate, toh hum aapko 20-30 minute ka recording share karenge jo aap baad mein
dekh sakte hain. Samay dene ke liye dhanywad, apka din subh ho.
End - Not Sure
