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Here are the 10-mark and 5-mark answers for Digital Literacy - Unit 3
1. How to Make Utility Bill Payments (10 Marks)
Making utility bill payments online is convenient and easy. Most utility service
providers (electricity, water, gas, etc.) allow you to pay bills through their
websites, mobile apps, or third-party payment platforms. Below is the process
to make utility bill payments:
1. Select the Payment Method:
Choose to pay through the utility provider's official website, a mobile app (like
Google Pay, Paytm, PhonePe, etc.), or a bill payment platform like Bharat
BillPay
2. Enter the Bill Details:
Visit the bill payment page and choose the type of utility bill (electricity, water,
gas).
Enter your account details, such as consumer number or customer ID, found
on your utility bill.
3. Verify the Amount:
The platform will display the total amount due along with the due date. Verify
all details before proceeding.
4. Select the Payment Method:
Choose your payment method, such as debit/credit card, net banking, UPI, or
wallet balance.
5. Complete the Payment:
Once you enter the necessary details for the payment method, confirm the
payment. You will receive a confirmation message or receipt.
6. Receive Payment Confirmation:
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A payment confirmation (SMS or email) will be sent to you, and the

transaction will be recorded in your utility account.
Online bill payments save time, reduce the hassle of long queues, and offer
additional features like reminders, auto-debit, and payment history.
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2. Explain Personal and Bank Transactions Using Internet (10 Marks)

Internet banking allows users to perform personal and financial transactions
over the internet. It is a convenient way to manage your finances from the
comfort of your home or anywhere. Here’s how personal and bank
transactions are done online:
1. Personal Transactions:
You can pay bills, recharge mobile or DTH accounts, and make other personal
payments online using platforms like Paytm, Google Pay, or PhonePe.

Online shopping is another personal transaction, where you can make

purchases and pay for them through secure online payment gateways.
Transfers of money between family members or friends can be done using UPI
apps like Google Pay, PhonePe, or BHIM.
2. Bank Transactions:
Checking Account Balance: Users can log into their internet banking account
or banking app to check balances and view transaction history.
Money Transfer: You can transfer funds using methods like NEFT, RTGS, IMPS,
or UPI. It allows transferring money to another account instantly or within a
few hours.
Online Shopping: You can use a debit or credit card for secure online
payments or use wallets.
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Loan/EMI Management: Check loan details, apply for personal loans, pay
EMIs, and track repayment status.

• Internet banking security involves the use of secure login credentials,

OTPs (One Time Passwords), and encryption to protect users from
unauthorized access. Always ensure the website or app you are using is
secure to avoid cyber fraud.
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3. Discuss about Performing Mobile and DTH Recharge Online (10 Marks)
Recharging your mobile or DTH (Direct-to-Home) services online has become
a common practice. Here is a step-by-step guide on how to perform both:
1. Mobile Recharge:
Open the Recharge App or Website: You can use apps like Paytm, Google Pay,
or the official telecom provider's app.
Enter Mobile Number: Choose the mobile recharge option and enter the
mobile number you wish to recharge.

Choose a Plan: Select from prepaid or postpaid plans. You can choose based
on your usage (talk time, data packs, etc.) or the plan value.
Payment: Choose a payment method such as UPI, debit/credit card, or wallet,
and complete the payment.
Confirmation: A confirmation message will be sent, and the recharge will be
activated immediately.
2. DTH Recharge:
Open the DTH Service Provider App/Website: Use your DTH provider’s app
(e.g., Tata Sky, Dish TV) or a third-party app like Paytm.
Enter Subscriber ID or Registered Mobile Number: This is usually found on
your DTH bill.
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Choose the Package: Select the TV package you want to recharge or add new
services like HD channels.
Payment: Complete the payment using your chosen method.

Confirmation: You will receive an SMS/email confirming the recharge.

Online recharge services allow users to enjoy uninterrupted services and offer
the convenience of recharging anytime.

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4. Creating Text (5 Marks)

Creating text in MS Word is simple:
1. Open Microsoft Word on your computer or device.
2. Start typing in the blank document area.

3. As you type, the text appears, and you can create paragraphs and
sentences.
4. Remember to save the document regularly to prevent data loss.
Creating text forms the foundation for document creation, allowing users to
draft content for professional or personal purposes.

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5. Editing Text (5 Marks)

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Editing text involves making changes to existing content:

1. Select the Text: Highlight the text you want to edit by clicking and dragging
the cursor over it.

2. Make Changes:
You can delete, add, or modify words or sentences.
Correct any spelling or grammatical mistakes using built-in tools.
3. Cut, Copy, and Paste: Use Ctrl + X (cut), Ctrl + C (copy), and Ctrl + V (paste)
to move or duplicate content.
Editing is essential for improving the clarity, coherence, and quality of your
document.

---

6. Formatting of Text (5 Marks)

Text formatting makes content more readable and visually appealing:
1. Change Font: Use the “Font” section in Word to select the style (Arial, Times
New Roman, etc.) and size.
2. Apply Bold, Italics, or Underline: Use the toolbar to bold (Ctrl + B), italicize
(Ctrl + I), or underline (Ctrl + U) text.

3. Text Alignment: Align text to the left, center, or right using the alignment
options.
4. Bullet and Numbered Lists: Create lists to organize information effectively.
FHere are the 10-mark and 5-mark answers for Digital Literacy - Unit 3:
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1. How to Make Utility Bill Payments (10 Marks)

Making utility bill payments online is convenient and easy. Most utility service
providers (electricity, water, gas, etc.) allow you to pay bills through their
websites, mobile apps, or third-party payment platforms. Below is the process
to make utility bill payments:
1. Select the Payment Method:

Choose to pay through the utility provider's official website, a mobile app (like
Google Pay, Paytm, PhonePe, etc.), or a bill payment platform like Bharat
BillPay.
2. Enter the Bill Details:
Visit the bill payment page and choose the type of utility bill (electricity, water,
gas).
Enter your account details, such as consumer number or customer ID, found
on your utility bill.
3. Verify the Amount:
The platform will display the total amount due along with the due date. Verify
all details before proceeding.

4. Select the Payment Method:

Choose your payment method, such as debit/credit card, net banking, UPI, or
wallet balance.
5. Complete the Payment:
Once you enter the necessary details for the payment method, confirm the
payment. You will receive a confirmation message or receipt.
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6. Receive Payment Confirmation:

A payment confirmation (SMS or email) will be sent to you, and the
transaction will be recorded in your utility account.

Online bill payments save time, reduce the hassle of long queues, and offer
additional features like reminders, auto-debit, and payment history.

---

2. Explain Personal and Bank Transactions Using Internet (10 Marks)

Internet banking allows users to perform personal and financial transactions
over the internet. It is a convenient way to manage your finances from the
comfort of your home or anywhere. Here’s how personal and bank
transactions are done online:

1. Personal Transactions:
You can pay bills, recharge mobile or DTH accounts, and make other personal
payments online using platforms like Paytm, Google Pay, or PhonePe.
Online shopping is another personal transaction, where you can make
purchases and pay for them through secure online payment gateways.
Transfers of money between family members or friends can be done using UPI
apps like Google Pay, PhonePe, or BHIM.
2. Bank Transactions:
Checking Account Balance: Users can log into their internet banking account
or banking app to check balances and view transaction history.
8

Money Transfer: You can transfer funds using methods like NEFT, RTGS, IMPS,
or UPI. It allows transferring money to another account instantly or within a
few hours.

Online Shopping: You can use a debit or credit card for secure online
payments or use wallets.
Loan/EMI Management: Check loan details, apply for personal loans, pay
EMIs, and track repayment status.
Internet banking security involves the use of secure login credentials, OTPs
(One Time Passwords), and encryption to protect users from unauthorized
access. Always ensure the website or app you are using is secure to avoid
cyber fraud.

---

3. Discuss about Performing Mobile and DTH Recharge Online (10 Marks)
Recharging your mobile or DTH (Direct-to-Home) services online has become
a common practice. Here is a step-by-step guide on how to perform both:
1. Mobile Recharge:
Open the Recharge App or Website: You can use apps like Paytm, Google Pay,
or the official telecom provider's app.
Enter Mobile Number: Choose the mobile recharge option and enter the
mobile number you wish to recharge.
Choose a Plan: Select from prepaid or postpaid plans. You can choose based
on your usage (talk time, data packs, etc.) or the plan value.

Payment: Choose a payment method such as UPI, debit/credit card, or wallet,

and complete the payment.
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Confirmation: A confirmation message will be sent, and the recharge will be

activated immediately.
2. DTH Recharge:

Open the DTH Service Provider App/Website: Use your DTH provider’s app
(e.g., Tata Sky, Dish TV) or a third-party app like Paytm.
Enter Subscriber ID or Registered Mobile Number: This is usually found on
your DTH bill.
Choose the Package: Select the TV package you want to recharge or add new
services like HD channels.

Payment: Complete the payment using your chosen method.

Confirmation: You will receive an SMS/email confirming the recharge.
Online recharge services allow users to enjoy uninterrupted services and offer
the convenience of recharging anytime.

---

4. Creating Text (5 Marks)

Creating text in MS Word is simple:
1. Open Microsoft Word on your computer or device.

2. Start typing in the blank document area.

3. As you type, the text appears, and you can create paragraphs and
sentences.
4. Remember to save the document regularly to prevent data loss.
10

Creating text forms the foundation for document creation, allowing users to
draft content for professional or personal purposes.

---

5. Editing Text (5 Marks)

Editing text involves making changes to existing content:
1. Select the Text: Highlight the text you want to edit by clicking and dragging
the cursor over it.
2. Make Changes:
You can delete, add, or modify words or sentences.
Correct any spelling or grammatical mistakes using built-in tools.
3. Cut, Copy, and Paste: Use Ctrl + X (cut), Ctrl + C (copy), and Ctrl + V (paste)
to move or duplicate content.
Editing is essential for improving the clarity, coherence, and quality of your
document.

---

6. Formatting of Text (5 Marks)

Text formatting makes content more readable and visually appealing:
1. Change Font: Use the “Font” section in Word to select the style (Arial, Times
New Roman, etc.) and size.
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2. Apply Bold, Italics, or Underline: Use the toolbar to bold (Ctrl + B), italicize
(Ctrl + I), or underline (Ctrl + U) text.
3. Text Alignment: Align text to the left, center, or right using the alignment
options.
4. Bullet and Numbered Lists: Create lists to organize information effectively.
Formatting improves the presentation of your document, making it more
engaging and easier to read.

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7. Saving Word Document (5 Marks)

To save a Word document:
1. After creating or editing a document, click on File in the top left.

2. Select Save or Save As if saving for the first time.

3. Choose the location on your computer or device (e.g., Desktop,
Documents).
4. Enter a file name and click Save.
Saving ensures your work is not lost and can be accessed later.

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8. Printing of Word Document (5 Marks)

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To print a Word document:

1. Click File and then select Print.
2. Choose your printer from the available options.

3. Select the number of copies, pages to print, and other settings.

4. Click Print to begin printing
Printing allows you to have a physical copy of your document.

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9. How to Book Bus/Train Tickets and How to Search Through Employment

Portals (10 Marks)
1. Booking Bus/Train Tickets:
Train Tickets: Visit the IRCTC website or app. Select origin, destination, and
journey date. Choose a train, class, and seat, then proceed to payment. Once
paid, you receive an e-ticket.
Bus Tickets: Use platforms like RedBus or state-run transport sites. Enter
origin, destination, and date of travel, select a bus, choose a seat, and
proceed with the payment. The ticket is delivered electronically.
2. Searching Through Employment Portals:

Visit popular employment portals like Naukri, Indeed, or LinkedIn.

Create a profile, upload your resume, and specify job preferences.
Use filters (location, salary, experience) to narrow down job listings.
Apply to jobs directly or save listings to apply later.
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Employment portals offer access to a variety of job opportunities and simplify

the recruitment process.

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7. Saving Word Document (5 Marks)

To save a Word document:

1. After creating or editing a document, click on File in the top left.

2. Select Save or Save As if saving for the first time.
3. Choose the location on your computer or device (e.g., Desktop,
Documents).
4. Enter a file name and click Save.

Saving ensures your work is not lost and can be accessed later.

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8. Printing of Word Document (5 Marks)

To print a Word document:

1. Click File and then select Print.
2. Choose your printer from the available options.
3. Select the number of copies, pages to print, and other settings.
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4. Click Print to begin printing.

Printing allows you to have a physical copy of your document.

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9. How to Book Bus/Train Tickets and How to Search Through Employment

Portals (10 Marks)
1. Booking Bus/Train Tickets:

Train Tickets: Visit the IRCTC website or app. Select origin, destination, and
journey date. Choose a train, class, and seat, then proceed to payment. Once
paid, you receive an e-ticket.
Bus Tickets: Use platforms like RedBus or state-run transport sites. Enter
origin, destination, and date of travel, select a bus, choose a seat, and
proceed with the payment. The ticket is delivered electronically.
2. Searching Through Employment Portals:
Visit popular employment portals like Naukri, Indeed, or LinkedIn.
Create a profile, upload your resume, and specify job preferences.
Use filters (location, salary, experience) to narrow down job listings.
Apply to jobs directly or save listings to apply later.

Employment portals offer access to a variety of job opportunities and simplify

the recruitment process.

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