ASSIGNMENT FINAL REPORT

Qualification BTEC HND in Computing

Unit number and title Unit 3: Professional Practice

Submission date Date Received 1st submission

Re-submission Date Date Received 2nd submission

Student names & codes Final scores Signatures

1.Hoang Gia Binh_BD00626

Group number: 2. Vo Hong Minh_BD00613

3. Pham Quang Huy_BD00564

Class SE07202 Assessor name Trung Anh

Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false
declaration is a form of malpractice.

P1 P2 P3 P4 M1 M2 M3 D1 D2
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 Table of content

Table of content ................................................................................................................................................................................................... 8

Table of Figure................................................................................................................................................................................................... 11
Introduction ....................................................................................................................................................................................................... 12
CHAPTER 1 Demonstrate a range of interpersonal and transferable communication skills to a target audience (LO1) ...................................... 13
I . Demonstrate effective design and delivery of a training event for a given target audience and show effective time-management skills in
planning an event . ......................................................................................................................................................................................... 13
1. Different communication styles and formats. ......................................................................................................................................... 13
1.1. Discuss the definition of communication .......................................................................................................................................... 13
1.2 Explain verbal communication .......................................................................................................................................................... 15
1.3 Explain non-verbal communication .................................................................................................................................................. 17
II. Demonstrate effective design and delivery of a training event for a given targetaudience and show effective time-management skills in
planning an event ........................................................................................................................................................................................... 22
1.Discuss the definition and importance of time management. .................................................................................................................... 22
2. Planning a training event ........................................................................................................................................................................ 24
CHAPTER 2 Apply critical reasoning and thinking to a range of problem-solving scenarios (LO2) .................................................................. 28
III. Demonstrate the use of different problem-solving techniques in the design and delivery of an event......................................................... 28
1. Discuss the definition of problem-solving skills ...................................................................................................................................... 28
2. Clarify some problem-solving techniques: .............................................................................................................................................. 29
2.1 Pareto analysis (80/20) ...................................................................................................................................................................... 29
2.2 5Whys (Root cause analysis) ............................................................................................................................................................ 30
2.3 Cause and Effect Analysis (Fishbone) ............................................................................................................................................... 32
2.4 5W1H ............................................................................................................................................................................................... 34
 3. Analyse problems and give solutions in the event and teamwork ............................................................................................................ 35
IV. Demonstrate that critical reasoning has been applied to the design and delivery of the event .................................................................... 37
1. Discuss the definition and evaluate the importance of critical reasoning ................................................................................................. 37
1.1 The Importance of Critical Thinking Skills ...................................................................................................................................... 38
2 Critical Thinking methods ....................................................................................................................................................................... 39
2.1 Lack of methods, strategies or practice.............................................................................................................................................. 39
2.2 Reluctance to critique experts ........................................................................................................................................................... 39
2.3 Affective reasons .............................................................................................................................................................................. 39
2.4 Mistaking information for understanding. ......................................................................................................................................... 40
3. Apply to given solution........................................................................................................................................................................... 40
CHAPTER 3. Discuss the importance and dynamics of working within a team and the impact of team working in different environments (LO3)
.......................................................................................................................................................................................................................... 42
1.Discuss the importance of team dynamics in the success and/or failure of group work ................................................................................. 42
1.1. Discuss the importance of team dynamics in the success and/or failure of group work. ........................................................................ 42
1.1.1. Discuss the definition of team dyanamics: ..................................................................................................................................... 42
1.1.2. Assess Benne and Sheat’s group roles ........................................................................................................................................... 42
1.1.3. Discuss the importance of team dynamics in the success/failure of group work ............................................................................. 43
1.2. Work in a team to achieve a defined goal. ............................................................................................................................................ 44
1.2.1. Form a team and determine the goals of your team ........................................................................................................................ 48
1.2.2. State the responsibility of each member ........................................................................................................................................ 48
1.2.3. Evaluate the results of group work ................................................................................................................................................ 49
1.2.4. Assess your teamwork: Describe and justify contributions of each team member .......................................................................... 50
1.3. Discuss the importance of CPD and its contribution to own learning and motivation............................................................................ 50
 1.3.1. Give definition of CPD ................................................................................................................................................................. 50
1.3.2. Explain why CPD is important ...................................................................................................................................................... 50
1.3.3. Discuss CPD contribution to own learning and motivation. ........................................................................................................... 51
1.4 Review different motivational theories and the impact they can have on performance in the workplace ................................................ 52
1.4.1. What is motivation? ...................................................................................................................................................................... 52
1.4.2. Discuss expectancy model’s Alderfer ............................................................................................................................................ 53
1.4.3. Discuss Vroom’s motivational theory............................................................................................................................................ 54
1.4.4. Indicate the impact of motivational theories on performance on the workplace.............................................................................. 55
1.5. Produce a development plan that outlines responsibilities, performance objectives and required skills for future goals ........................ 56
1.5.1. State your goals (for short/ mid/ long term), objectives ................................................................................................................. 56
1.5.2. Give a development plan and discuss on your expectation ............................................................................................................. 58
1.5.3. Indicate required skills to archive your goals. ................................................................................................................................ 59
1.6 Analyse team dynamics, in terms of the roles that group members play in a team and the effectiveness in terms of achieving shared goals.
................................................................................................................................................................................................................... 61
1.7 Justify the role of CPD and development planning in building motivation. ........................................................................................... 63
1.8 Critically evaluate your own role and contribution to a group scenario. ................................................................................................. 66
1.9 Evaluate a range of evidence criteria that is used as a measure for effective CPD.................................................................................. 67
Conclusion ......................................................................................................................................................................................................... 70
References ......................................................................................................................................................................................................... 71
 Table of Figure

Figure 1 : Communication .................................................................................................................................................................................. 13

Figure 2 : Communication .................................................................................................................................................................................. 15
Figure 3 : Verbal Communication ...................................................................................................................................................................... 16
Figure 4 : Non-verbal communication ................................................................................................................................................................ 18
Figure 5 : Examples ........................................................................................................................................................................................... 19
Figure 6 : Examples ........................................................................................................................................................................................... 20
Figure 7 : The Eisenhower Matrix ...................................................................................................................................................................... 22
Figure 8 : Pareto analysis (80/20) ....................................................................................................................................................................... 29
Figure 9 : The 5 Whys ........................................................................................................................................................................................ 31
Figure 10 : The Fishbone Technique .................................................................................................................................................................. 32
Figure 11 : The 5W1H ....................................................................................................................................................................................... 34
Figure 12 : Critical Thinking .............................................................................................................................................................................. 37
Figure 13 : Code Create title , window for web page and logo for web page ....................................................................................................... 44
Figure 14 : Code Create a dashboard containing navigation ................................................................................................................................ 44
Figure 15 : Add search box ................................................................................................................................................................................ 45
Figure 16 : Create a panel containing the introductions....................................................................................................................................... 45
Figure 17 : Code Footer and Show frame ........................................................................................................................................................... 46
Figure 17 : Web ................................................................................................................................................................................................. 47
Figure 18 : Alderfer's ERG ................................................................................................................................................................................. 53
Figure 19 : Victor Vroom's motivation theory .................................................................................................................................................... 54
 Introduction

My team has just created a website – a product designed specifically for the beer company “Tai Ven” that anyone with a smartphone, tablet
or laptop will find really useful. Your task is twofold: spread the word about your great idea and then, in just 3 months, get 1000 active users
using your app. The time frame is tight, so you can’t handle the promotion alone. That’s where your talented friends come in. You’ll need
to organize a training event to explain your product and its benefits to potential users. Your friends will help you create eye-catching graphic
presentations, which are essential to attract interest and sponsorship from people in your school, neighborhood and more.
Understand and master Time management Communication skills Problem-solving skills Critical thinking
CHAPTER 1 Demonstrate a range of interpersonal and transferable communication skills to a target
audience (LO1)
I . Demonstrate effective design and delivery of a training event for a given target audience and show effective time-management skills in
planning an event .
1. Different communication styles and formats.
1.1. Discuss the definition of communication
 Communication is the actionable transfer of information from one person, group, or place to another by writing, speaking, or using a
medium that provides a means of understanding. Every communication consists of a minimum of one sender, a receiver, and a message.
The transmission of a message from sender to recipient risks being affected by many things because communication impacts how people
interact. These include the location, medium used to communicate, the cultural situation, and the emotions involved. However,
communication helps people to interact and share various aspects of life.

Figure 1 : Communication
 Why Communication Is Important?
 Building Relationships: At its core, communication is the foundation upon which relationships are built. Whether it’s with friends,
family, coworkers, or romantic partners, effective communication is needed for building trust and connection. From sharing stories
over coffee to resolving conflicts with loved ones, communication is the bridge between confusion and clarity.
 Expressing Ideas: Communication is our primary tool for expressing ideas, thoughts, and emotions. It allows us to articulate our
desires, share our passions, and convey our feelings to others. Whether it be through spoken words, written messages, or subtle cues,
effective communication allows us to be heard, understood, and validated in our own personal experiences.
 Conflict Resolution: Life is challenging enough and layered with conflict, but effective communication can help us navigate those
challenges with grace. By expressing our needs and concerns openly and respectfully, we can work through disagreements and find
common ground of equally desired satisfaction.
 Cooperation: In professional settings, communication is needed for cooperation and driving innovation. Whether it’s working in teams
or leading projects, clear communication opens the door to exchange ideas . By communicating openly and transparently with peers,
we can achieve shared goals and drive positive change within organizations.
 Growth: Finally, effective communication is a cornerstone of professional growth. It allows us to learn from others, seek feedback,
and increase self-awareness. By developing our communication skills, we will expand our horizons, seize new opportunities, and
navigate the challenges of life with confidence and clarity.
 Conclusion: So, my friend, if you take away nothing from what was just said, remember this. It’s not just about exchanging words,
it’s about connection. It’s about expressing ourselves authentically, and navigating the journey of life with empathy and understanding.
By learning the importance of communication, we can enrich our relationships and unlock a world of possibilities that await those who
dare to connect.
 Figure 2 : Communication
1.2 Explain verbal communication
 Verbal Communication is the use of language in spoken or written form for the exchange of information, ideas, and emotions. It
depends on words, syntax, grammar, and vocabulary for communication. Verbal communication can be direct or indirect, formal and
informal, it may be different in tone and pitch which influences how the message is perceived.
 Characteristics of Verbal Communication
 Involves spoken or written words.
 Provides precise and detailed information.
 Allows for immediate and direct feedback.
 Influenced by language and dialect.
 Dominant in formal communication settings.
  Can be hindered by language barriers.
 Suitable for conveying complex ideas.
 Emotions are expressed through words.
 Communication speed can be faster for conveying information.
 There are several key elements to successful post-verbal communication:
 Be a good listener: Pay attention to the speaker, ask questions to gain understanding, and seek confirmation when facts are uncertain.
 Communicate clearly and concisely: Use simple language, avoiding long technical jargon when unnecessary.
 Maintain eye contact: Make the speaker feel cared for and enhance connection.
 Use positive basic language: Nod, drive, and maintain an open horn posture

Figure 3 : Verbal Communication

  Example of a verbal communication conversation in your real life day
 Setting : Meet lover
o Me: Have you eaten yet?
o She: I have eaten.
o Me: What do you eat with rice?
o She: I eat rice with fish and meat
o Me: Have you had a drink?
o She: .....................

1.3 Explain non-verbal communication

 Non-verbal communication includes all types of communication without using words. It includes hand gestures, facial expressions,
eye contact, body language and voice tone. Non-verbal communication can convey emotions stronger than words way.
 Characteristics of Non-verbal Communication
 Involves gestures, body language, facial expressions, and visual cues.
 Provides emotional depth and context to messages.
 Feedback is often subtle, indirect, or delayed.
 Can have cultural universality in some expressions.
 Crucial in conveying emotions and attitudes, especially in emotional situations.
 Overcomes language barriers.
 Supplements, reinforces, or contradicts verbal messages.
 Emotions are often displayed non-verbally.
 Non-verbal cues can be interpreted quickly.
 To achieve successful nonverbal communication, some important elements include:
 Gestures and facial expressions: Use natural gestures and facial expressions that match your message to clearly convey emotions.
 Posture: Body posture can create feelings of confidence or anxiety, affecting how others perceive you.
 Voice and tone: The pitch, volume, and intonation of your voice also have a strong impact on how information is received.
 Figure 4 : Non-verbal communication
 Examples of real-life non-verbal communication you see:
 Teachers Look Directly at Students While Teaching : During class, when a teacher is solving a problem, they can look directly at the
students and nod slightly to encourage them to focus and understand the lesson better, without having to say "Please listen carefully."
The teacher's direct and focused gaze helps students understand that they are expected to listen and learn deeply.
 Figure 5 : Examples

 Firm Handshake in a Business Meeting : In an important meeting between two business partners, a firm handshake and eye contact can
convey trust, respect, and commitment to the partnership. Conversely, a weak handshake and lack of eye contact can be interpreted as
a lack of confidence or enthusiasm.
 Figure 6 : Examples

 Tabular Difference Between Verbal and Non-verbal communication :

Aspect Verbal Communication Non-Verbal Communication

Medium Spoken or written words Body language, facial expressions,
gestures, etc.
Channel Auditory and visual Primarily visual
 Language Language proficiency can affect understanding More universal, transcending
Barriers language barriers.
Speed of Faster in conveying information Slower, allowing for more subtle
Delivery nuances
Conscious Often requires conscious effort and articulation Often unconscious and spontaneous
Control
Ambiguity Can be more precise and explicit Can be ambiguous and open to
interpretation.
Emotional Tone of voice conveys emotions Non-verbal cues can be challenging
Expression to recall accurately.
Memory Easier to remember and recall Non-verbal cues can vary
Retention significantly across cultures.
Cultural Language may have cultural nuances Non-verbal cues can vary
Differences significantly across cultures.
Scope Covers a broad range of topics More effective for expressing
feelings and attitudes.

 Similarities
 Purpose: Both verbal and non-verbal communication are aimed to convey emotions, information and intentions among different
individuals.
 Contextual: Both forms of communication are influenced by cultural norms, social ways and relationship between the communicators.
 Subjectivity: They can be interpreted and meaning may vary based on the receiver’s perception and understanding.
 Feedback: Verbal and non-verbal communication will possess responses and feedback from the receiver, allowing to interact.
 Expressiveness: Both verbal and non-verbal communication had strong forms of expressing emotions, feelings and attitudes helps in
improving the message totally
II. Demonstrate effective design and delivery of a training event for a given targetaudience and show effective time-management skills in
planning an event
1.Discuss the definition and importance of time management.
 Time management is the coordination of tasks and activities to maximize the effectiveness of an individual's efforts. Essentially, the
purpose of time management is to enable people to get more and better work done in less time
 The Eisenhower Matrix is a simple decision-making tool that helps you make the distinction between tasks that are important, not
important, urgent, and not urgent. It splits tasks into four boxes that prioritize which tasks you should focus on first and which you
should delegate or delete.

Figure 7 : The Eisenhower Matrix

 Quadrant 1: Urgent and important: Tasks with clear deadlines and significant consequences if not completed in a timely fashion.
 Quadrant 2: Not urgent but important : Tasks with no set deadline but that bring you closer to your long-term goals.
 Quadrant 3: Urgent but not important : Tasks that need to get done,but don't need your expertise in order to be completed
  Quadrant 4: Not urgent and not important : Tasks that distract you from your preferred course, and don't add any measurable value
 Advantages of the Eisenhower Matrix :
 Creates an overview and order: The Eisenhower Matrix provides a clear visual representation of tasks, making it easier to see which
tasks are most important and urgent. This can help reduce stress and increase productivity.
 Reduces the number of tasks: By sorting out tasks and organizing them into quadrants, the Eisenhower Matrix can help reduce the
number of tasks that need to be completed. This can help individuals focus on the most important tasks and avoid feeling overwhelmed.
 Simple and quick: The Eisenhower Matrix is a simple and quick tool that can be used in meetings or workshops without preparation.
 Prioritizes tasks: The Eisenhower Matrix helps individuals prioritize tasks by organizing them according to a goal-oriented system.
This can help ensure that the most important tasks are completed first.
 Aids in planning and time management: The Eisenhower Matrix can help individuals plan their tasks and manage their time
effectively by prioritizing the most important tasks and delegating or eliminating less important tasks.
 Disadvantages of the Eisenhower Matrix
 Lack of flexibility: The Eisenhower Matrix can be too rigid and may not adapt well to unforeseen events that require higher priority.
 Difficulties in prioritization: It can be challenging to accurately assess the priority of tasks, especially when several tasks appear
important or urgent at the same time.
 Limited support for creativity and innovation: The Eisenhower Matrix focuses on task completion and prioritization, but it does not
provide support for creative thinking or innovation.
 Risk of procrastination: The Eisenhower Matrix can lead to less important tasks being constantly postponed, as they are classified as
not urgent or unimportant, even though they ultimately need to be completed.
 Examples for each Quadrant in Eisenhower's Matrix model : Team collaboration
The Matrix for team collaboration is a game changer for effective workplace dynamics. By collectively categorizing tasks based on urgency
and importance, teams develop a shared understanding of priorities, leading to better alignment and decision-making. This results in a more
efficient and cohesive team that moves as one, where members support one another and drive projects toward completion.
For instance, in a team collaboration setting, your Eisenhower Matrix could look like this:
 First quadrant: Resolving a conflict between team members, submitting a project proposal on time, or attending a crucial meeting
 Second quadrant: Team-building activities, setting long-term team goals, or mentoring junior team members
 3 quadrant: Replying to non-essential emails, attending optional meetings, or organizing a team offsite
 4 quadrant: Discussing irrelevant topics during meetings or working on tasks not on your to-do list
 Why is time management important?
  The most obvious reason that time management is important is that it helps us to be more productive, aka get more done in a shorter
amount of time. If we do productive work and finish our priority list faster, we’ll have more time for rest and fun. And who doesn’t
want a better work life balance?
2. Planning a training event
 My team has just created a website – a product designed specifically for the beer company “Tai Ven” that anyone with a smartphone,
tablet or laptop will find really useful. Your task is twofold: spread the word about your great idea and then, in just 3 months, get 1000
active users using your app. The time frame is tight, so you can’t handle the promotion alone. That’s where your talented friends come
in. You’ll need to organize a training event to explain your product and its benefits to potential users. Your friends will help you create
eye-catching graphic presentations, which are essential to attract interest and sponsorship from people in your school, neighborhood and
more.
a. Name of the program: Building a Website for Beer, Wine and Beverage Company "Tai Ven".
b. State and justify of the program:

 What do you want your teammates to learn? I want Mr. Vo Hong Minh and Mr. Pham Quang Huy to learn teamwork skills
 What skills do they need? Mr. Nguyen Hong Minh needs to improve his time management skills. Mr. Pham Quang Huy needs to improve
his communication skills
 What results do you want to achieve after the training? People realize their own strengths and weaknesses.
c. Participants: Friends/ Consultant/ Hiring outsources? Beer lovers, distributors, journalists, bloggers and business partnersh
d. Time: 4 day
e. Place: Tien Hoa-Tuyen Hoa-Quang Binh.
f. Agenda: The training event is required to last in 4 days.

Day Time Work Target

Day 9:00 AM Opening Ceremony Introduce the company and the importance
1 of the event
9:30 AM – Welcome guests and media Confirm guest and press attendance.
10:30AM
10:30 AM – 11:30 About the company and website Provides general information about the
AM company and website.
Day 9:00 AM – 10:30 Presentation and Workshop Provides detailed information about the
2 AM Program site's features.
10:30 AM – 11:30 Presentation on website's Introduction to website usage and offers.
AM outstanding features
13:00 – 14:00 Interactive Workshop Guide customers to use the website,
answer questions.
Day 9:00 AM – 11:00 Promotions and Engagement Increase customer engagement.
3 AM Programs
11:00 – 12:00 Mini-games and gifts Organize games and give gifts to
participating customers.
14:00 – 16:00 Visit the beer bar and try the beers Guests have the opportunity to enjoy new
beer products.
Day 9:00 AM – 10:00 Closing Ceremony and Feedback
Summarize the event and get feedback
4 AM
from attendees.
10:00 AM – 11:00 Statement from the board of Thank the guest and summarize what
AM directors happened.
Survey feedback from guests Get customer feedback on events and
websites.
g. Google calendar for preparing event

h. Estimated Budget:
Category Estimated
cost
Venue Rental
10,000,000
VND

Cost of sound
and lighting
equipment
 5,000,000
VND

Gifts and prizes 3,000,000

VND
Speaker fees 7,000,000
VND
Food and 8,000,000
Beverage VND
Total cost 33,000,000
VND

 Conclude : After the product introduction, the group hopes that the attendees will grasp the following key information:
 About Tai Ven Company
o Brand introduction: Understand the company's history, core values, and vision.
o Main products: Understand the company's main product categories, especially beer, wine, and soft drinks.
 About the New Website
Outstanding features:
o How the website supports distributors, customers, and partners to access product information.
o Unique features such as online ordering, promotion updates, and order management.
Benefits:
o Save time for customers and partners.
o Enhance the shopping experience and interaction with the brand.
User guide:
o How to register an account, search for information, and make online transactions.
 Importance of Website
o The website will act as a bridge to help the company expand the market, attract new customers and retain loyal customers.
o Help distributors and partners effectively manage transactions and receive promotional information quickly.
 Feedback from Attendees
o Encourage attendees to provide feedback or questions so that the team can improve products and services.
 o Recognize contributions from the community to continue developing the website to suit actual needs.
o The goal is to ensure that everyone understands the value of the website to the company's ecosystem and how they can leverage this
platform to achieve maximum benefits

CHAPTER 2 Apply critical reasoning and thinking to a range of problem-solving scenarios (LO2)
III. Demonstrate the use of different problem-solving techniques in the design and delivery of an event
1. Discuss the definition of problem-solving skills
 Problem solving skills are the ability to identify problems, brainstorm and analyze options, and implement the best solutions, in a flexible
and calm manner. This is considered a soft skill (more personal) than a hard skill learned through education and training.
 Problem solving is important because it helps people solve problems in their lives and work. Employers want people who can think
creatively and solve problems. Employees need problem solving skills to help them succeed in their jobs. Problem solving skills help
employees work more effectively with others
 Table of steps to handle the problem

Step
Describe
Identify the Understand the nature and scale of the problem.
problem
Information Collect relevant data and information for root cause analysis.
collection
Identify solutions Generate possible solutions by brainstorming or using different techniques.
Evaluation and Evaluate solutions based on feasibility, effectiveness, and available resources. Select the best
selection solution.
Implement the
Implement the selected solution, monitor progress and adjust as necessary.
solution
Evaluation and Evaluate the effectiveness of the solution, analyze whether the problem has been completely
feedback solved and learn from the experience for next time.
2. Clarify some problem-solving techniques:
 Problem-solving is the process of identifying problems and their causes, developing and evaluating alternative solutions, and choosing
and implementing the best solution.
 Problem-solving skills involve the ability to identify problems, gather information, analyze data, evaluate alternative solutions, and make
decisions.
 The problem-solving techniques you learn in this course:
 Pareto analysis (80/20)
 5Whys (Root cause analysis)
 Cause and Effect Analysis (Fishbone)
 5W1H
2.1 Pareto analysis (80/20)
 Pareto analysis (80/20) : Pareto analysis, also known as the 80/20 rule or principle, is a decision-making tool that is based on the idea
that a large percentage of the effects of a given situation come from a small percentage of its causes.

Figure 8 : Pareto analysis (80/20)

 Advantages:
 Helps identify and determine the root cause of a defect or problem;
 Organizations can eliminate or resolve defects or errors with the highest priority first;
 Determine the cumulative impact of a problem, where cumulative impact is defined as the impact caused by a problem occurring over
a long period of time;
 Organizations can use Pareto charts to plan measures or actions to be taken to correct problems;
  Pareto charts can enhance problem-solving and decision-making skills.
 Disadvantages:
 Does not provide solutions to problems; is only useful for identifying or determining the root cause of a problem(s);
 Focuses only on past data;
 Pareto charts can only display observable qualitative data; they cannot be used to represent quantitative data.
 Example : The company "Tai Ven" specializes in distributing and selling Saigon beer. Sales of each type are shown in the table below.

Product Name Revenue (million VND)

Saigon Special 230

333 Pilsner 564

Saigon Chill 780

2.2 5Whys (Root cause analysis)

 The 5 Whys is a systematic problem-solving process that involves asking "why" questions until the underlying cause(s) of a problem
have been identified.
 The 5 Whys technique may only reveal immediate causes, and its answers can be subjective and lack standardisation
 Figure 9 : The 5 Whys

 Benefits of using 5 WHYS : This technique brings businesses a number of positive benefits such as:
 Helps identify the root cause of a problem
 Understand how a process can cause a chain of problems
 Identify the relationship between different root causes
 High efficiency without the need for complex assessment techniques
 Example : Problem – We did not send out the latest website update newsletter on time.
 Why didn't we send the newsletter on time? Updates were not made until the deadline.
 Why weren't the updates deployed on time? Because the developers were still working on new features.
 Why were the developers still working on new features? One of the new developers didn't know the procedures.
  Why wasn't the new developer familiar with all the procedures? He wasn't properly trained.
 Why wasn't he properly trained? Because the CTO believes that new employees don't need extensive training and should learn on the
job
2.3 Cause and Effect Analysis (Fishbone)
 The Fishbone Technique gets its name from its visual representation, which looks like a fishbone.
 The diagram consists of a horizontal line representing the problem, with diagonal lines branching off from it like the bones of a fish.
 Each branch represents a possible cause of the problem, and smaller branches can be added to represent sub-causes.

Figure 10 : The Fishbone Technique

 Advantages
 Helps identify and categorize possible causes of problems.
  Creates engagement and collaboration among team members.
 Aids in finding systematic solutions to complex problems.
 Disadvantages
 Can lack accuracy if input data is incomplete or incorrect.
 Sometimes the discussion can be rambling and not get to the root cause.
 Needs the benefit of many people to get good results, if only one person does it, it can lead to limited insight.
2.4 5W1H
 The 5W1H (Who, What, Where, When, Why, and How) is a technique used to gather information and better understand a problem,
situation, or event.
 It is a simple framework that can be used in various fields, including journalism, business, and project management.

Figure 11 : The 5W1H

 Advantages:
 Simple: Easy to implement, no need for complex training.
 Systematic: Clearly identifies important aspects of the problem through 6 questions: What, When, Where, Why, Who, How.
  Disadvantages:
 Limited in depth: May not provide enough detail for complex problems.
 Input dependent: If the initial information is incorrect, the results will also be incorrect.

3. Analyse problems and give solutions in the event and teamwork

 Time Management Skills Problem
 Cause : Some team members (Nguyen Hong Minh) are not able to allocate time appropriately for each task in the plan, leading to
delays in preparation or having to work too hard at the last minute
 Consequences: The overall plan is affected, the preparation stages are not completed on time, causing pressure on the whole team.
 Solution:
 o Clearly assign tasks and create a detailed schedule: Use tools like Google Calendar or Trello to break down tasks, set specific
deadlines, and track each person's progress.
o Time management skills training: Organize a training session for team members on how to prioritize work by importance (according
to the Eisenhower matrix) and use support tools like Pomodoro to focus on work.
o Periodic progress monitoring: The team leader or an assigned member will check the progress daily and support if there are delays.
 Communication Skills Problem
 Cause : Some members ( Pham Quang Huy) have difficulty presenting ideas or communicating with event participants, leading to
information not being communicated effectively.
 Consequences:
o Guests or partners do not clearly understand the event message, reducing excitement and trust.
o Group members are prone to misunderstandings or conflicts due to unclear communication.
 Solution :
o Organize a communication training session: Invite a consultant or professional speaker to guide basic presentation and
communication skills. Practice by organizing a test session with the group to increase confidence.
o Improve writing skills: Guide how to write emails, short and clear messages to customers and partners.
 Weather problems
 Description: If the event is held outdoors, bad weather such as rain or storms may affect the event.
 Solution: Prepare a backup plan: Set up an indoor location ready for the event in case of bad weather.
 Inform guests: Send notices to guests about the weather plan, making sure everyone knows an alternate location if needed
 Technical issues
 Description: There may be a problem with the sound, lighting, or projection equipment during the event.
 Solution:
o Pre-Event Equipment Check: Conduct a thorough check of all audio, lighting and projection equipment prior to the event.
o Have spare equipment: Have a spare set of equipment ready to replace if needed.
o Technical Support Staff: Provide a team of technicians on hand throughout the event to quickly resolve technical issues.
 Lack of support staff
 Description: The organizing team may not have enough human resources to manage the activities during the event, leading to a lack
of customer care.
 Solution:
o Plan ahead: Determine the number of people needed for each event activity and clearly assign tasks.
 o Volunteer Recruitment: Provide opportunities for students or interested people to participate in supporting events, giving them the
opportunity to learn and gain experience.
o Pre-Training: Ensure that all staff and volunteers are trained on their duties prior to the event

IV. Demonstrate that critical reasoning has been applied to the design and delivery of the event
1. Discuss the definition and evaluate the importance of critical reasoning
 Critical thinking is the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing,
and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a
guide to belief and action

Figure 12 : Critical Thinking

 Benefits of Critical Thinking

 Improved Decision-Making: Critical thinking helps individuals assess situations, weigh options, and make informed choices, leading
to better outcomes in personal and professional contexts.
 Enhanced Problem-Solving Skills: It encourages a systematic approach to identifying problems, generating solutions, and evaluating
the effectiveness of those solutions.
  Increased Creativity: By questioning assumptions and exploring alternative viewpoints, critical thinking fosters creativity and
innovation.
 Effective Communication: Critical thinkers can articulate their thoughts clearly and persuasively, which is essential in discussions,
presentations, and negotiations.
 Greater Independence: It promotes self-directed learning and the ability to think for oneself, reducing reliance on others for
information and opinions.
 Better Collaboration: In group settings, critical thinking helps individuals engage constructively with diverse perspectives, facilitating
teamwork and cooperation.
 Informed Citizenship: Critical thinking is crucial for evaluating information from various sources, especially in the context of media
literacy and civic engagemen.

Criteria Have critical thinking No critical thinking

Information Clear assessment, reasonable analysis Prone to omissions and

analysis misjudgment of information
Decision Make decisions based on clear reasoning Decisions can be emotional or
and reasoning illogical.

Problem solving Find multi-dimensional, creative It's easy to get stuck in one-way
ability solutions approaches.

Attitude Open-minded and willing to accept other

Can be closed-minded, intolerant
opinions of different opinions

Quality of results More accurate, reliable results Poor quality, misleading or false results

1.1 The Importance of Critical Thinking Skills

 Necessary Skills in the Modern Economy
  In today's modern economy, critical thinking plays a very important role. People must adapt quickly and effectively to changes in the
economy. The ability to analyze information and find sources of knowledge to solve problems is a necessary standard for people.
People with critical thinking will be able to promote the above skills to develop strongly.
 Improve presentation skills
 The art of critical thinking contributes to improving the ability to use language and present. Improve the way you express your ideas
through logical and systematic thinking. At the same time, it also helps improve the ability to read, understand and analyze logic.
 Promote creativity
 Why is critical thinking important? Because critical thinking is the factor that promotes creativity in each person. It is not simply a
matter of coming up with new ideas but also having to consider and evaluate them carefully.
 Personal and social development
 The role of critical thinking is to help people have the mindset to perceive and evaluate themselves. From there, make the right decisions
and adjustment options. Critical thinking also helps people think more clearly about problems that occur in society.
2 Critical Thinking methods
2.1 Lack of methods, strategies or practice
 Although they want to be more critical, some people do not know what steps to take
 to improve their critical thinking skills.
 Others do not know that the strategies used to learn in school and in everyday situations
 are not rigorous enough for higher-level academic thinking and professional work.
 With practice, most people can develop their critical thinking skills.
2.2 Reluctance to critique experts
 It can feel strange or even rude to criticize the work of someone who is more experienced or knowledgeable than you are, especially if
you are still learning about the subject.
 However, in most English-speaking universities, critical analysis is a typical and expected activity. Professors and researchers expect
students to question and challenge even published material. While this can be difficult to adapt to at first, it is an important part of the
learning process.
2.3 Affective reasons
 It can be difficult to accept when one's beliefs are challenged, especially if they are rooted in religion, politics, or ideology.
  Emotions can both help and hinder our ability to think clearly and add power to an argument, but they can also undermine it if they take
the place of reasoning and evidence. Critical thinking does not require abandoning beliefs but rather giving more consideration to the
evidence that supports arguments based on those beliefs.
2.4 Mistaking information for understanding.
 Learning is a process that develops understanding and insight. Many tutors set activities to develop expertise in methods used within the
discipline.
 However, students can misunderstand the purpose of such teaching methods, preferring facts and answers rather than learning the that
helps them to make well-founded judgments for themselves

3. Apply to given solution.

 Critical reasoning in teamwork involves analyzing situations, evaluating options, and making sound decisions to achieve team objectives.
Here are examples of how critical reasoning can manifest in a team setting.
 Problem-Solving
 Scenario: The team realizes a major technical issue in the website, potentially delaying the launch.
 Critical Reasoning: Analyze the problem's root cause, evaluate whether it can be fixed internally or requires external help, and decide
on the best course of action to meet deadlines.
 Example: "If the issue is caused by insufficient server capacity, we can upgrade our current plan. Alternatively, if it’s a coding error,
we’ll need our developer to fix it immediately. What is the cost-benefit analysis of both approaches?"
 Resource Allocation
 Scenario: Limited budget requires choosing between hiring additional staff or investing in advertising.
 Critical Reasoning: Evaluate which option will maximize results within budget constraints.
 Example: "If we allocate funds to hire a freelancer for the event, we may ensure smoother operations. On the other hand, investing in
advertising could bring in more attendees, increasing long-term returns. Let’s assess our immediate and future priorities."
 Conflict Resolution
 Scenario: Two team members disagree on the best design for the website homepage.
 Critical Reasoning: Encourage both sides to present their arguments, analyze the strengths and weaknesses, and choose the design
that aligns with project goals.
 Example: "Which design will better showcase the website’s unique features to our target audience? Let’s test both versions with a
small focus group before deciding."
 Decision-Making Under Pressure
 Scenario: A sponsor backs out at the last minute, leaving a funding gap.
 Critical Reasoning: Quickly evaluate alternatives, such as approaching another sponsor, adjusting the event’s scope, or using personal
savings.
 Example:"If we scale down the mini-games budget and reallocate funds, we can manage without sacrificing key parts of the event.
Does everyone agree with this approach?"
 Effective Delegation
 Scenario: The team has a tight deadline and multiple tasks to complete.
 Critical Reasoning: Assign tasks based on each member's strengths, ensuring efficiency and quality.
 Example: "Since Minh is great at time management, let’s have him oversee the agenda. Huy’s communication skills make him ideal
for handling guest queries. Does everyone feel comfortable with this plan?"
 Managing Risks
 Scenario: The venue might not be ready on time due to an unexpected local event.
 Critical Reasoning: Evaluate the likelihood and impact of the risk, and prepare contingency plans.
 Example: "Should we reserve a backup venue to minimize disruption? Let’s weigh the additional cost against the potential impact of
delaying the event."
 Evaluating Feedback
 Scenario: After a practice session for the event, the audience gives mixed feedback about the presentation style.
 Critical Reasoning: Assess which feedback is actionable and aligns with the team’s goals, and implement changes accordingly.
 Example: "The feedback suggests our tone is too formal for beer enthusiasts. Let’s make it more conversational while retaining
professionalism. Do we all agree on this adjustment?"
CHAPTER 3. Discuss the importance and dynamics of working within a team and the impact of team
working in different environments (LO3)
1.Discuss the importance of team dynamics in the success and/or failure of group work
1.1. Discuss the importance of team dynamics in the success and/or failure of group work.
1.1.1. Discuss the definition of team dyanamics:
 Team dynamics is a term used to describe the relationships and interactions between team members that affect their productivity and
performance. This includes behavioral, psychological, and social factors in team interactions.
 Factors that create team motivation include fair recognition and rewards, which help members feel recognized and encouraged to work
hard. In addition, external motivation such as salary increases, bonuses or incentives also play an important role. A positive working
environment and cooperation between members also contribute to motivating the team to work more effectively.
1.1.2. Assess Benne and Sheat’s group roles
 Some of the roles that have a positive impact in Team Dynamics include:
 Leader: Motivates the team, motivates and guides members to achieve goals.
 Implementer: Turns ideas into concrete actions, helping the team maintain progress.
 On the other hand, some roles that can have a negative impact are:
 Critic: Constantly criticizes without offering solutions, which can create negativity in the team.
 Avoider: Avoids responsibility, which reduces the team's performance.
 Assessing team roles and applying them effectively can bring many benefits to the team. Here are some of the key benefits of applying
roles in Team Dynamics:
 Increase work efficiency : Divide work appropriately: Identifying appropriate roles helps to divide work clearly, helping each member
focus on the task they do best, thereby improving performance.
 Improve communication : Enhance coordination: The role of a communicator or mediator helps improve communication within the
team, ensuring that information is fully and accurately communicated, minimizing misunderstandings.
 Promote creativity : Encourage new ideas: People who take on the role of contributing ideas can create an environment that encourages
creativity, helping the team develop breakthrough solutions.
 Enhance team spirit : Improve relationships: Active roles such as positive leader or mediator help build good relationships between
members, thereby enhancing team spirit.
  Resolve conflicts effectively Handle conflicts: When there is a mediator role, the team can resolve conflicts more effectively, ensuring
that everyone feels heard and respected.
 Contribute to personal development : Training and development: Identifying and applying the right role helps members develop
personal skills, be more confident in expressing their opinions and improve teamwork skills.
 Increase responsibility Promote initiative: When each member clearly knows their role in the team, they will feel more responsible and
proactive in their work
1.1.3. Discuss the importance of team dynamics in the success/failure of group work
 Team Dynamics, or group dynamics, plays a vital role in determining the success or failure of a work group. Understanding and
managing team roles well can bring great benefits, but can also cause serious consequences if left unattended.
 Increased work performance. When members clearly understand their roles and responsibilities, work is divided reasonably, leading
to:
o Increased productivity: Team members can focus on their strengths, optimizing work and time. This helps the team achieve goals
more quickly and effectively.
o Reduced conflict: Clarity in roles helps reduce misunderstandings and unnecessary conflicts, creating a harmonious work
environment.
 Improve communication : Communication within a team is crucial to maintaining positive motivation:
o Encourage sharing: Members feel more comfortable expressing opinions and ideas, leading to richness in the creative process.
o Resolve problems quickly: A team that communicates effectively can handle problems and conflicts quickly, limiting negative
impacts.
 Promote creativity . Each role in a team can contribute to stimulating creativity:
o Create space for new ideas: Each member can bring different perspectives, which helps promote innovation and creativity within the
team.
 Enhance cohesion : A team with positive motivation often has:
o High team spirit: Members feel responsible and connected to each other, which not only helps the team achieve goals but also creates
a positive working environment.
 Limit FailureOn the contrary, if you do not pay attention to Team Dynamics:
o Causes dissatisfaction: Unclear roles can lead to conflict, feelings of unfairness and cause frustration among members.
o Demotivation: People who feel disrespected or frustrated with their roles will lose motivation to work, which can lead to failure in
achieving team goals.
1.2. Work in a team to achieve a defined goal.
 Planning a Training Event for “Tai Ven” Website Launch
 Program Name: Building a Website for Beer, Wine, and Beverage Company "Tai Ven"
 Code :
 Create title , window for web page and logo for web page

Figure 13 : Code Create title , window for web page and logo for web page

 Create a dashboard containing navigation

Figure 14 : Code Create a dashboard containing navigation

 Add search box

Figure 15 : Add search box

 Create a panel containing the introductions

Figure 16 : Create a panel containing the introductions

  Footer and Show frame:

Figure 17 : Code Footer and Show frame

 Image of the website my group created:

Figure 17 : Web
1.2.1. Form a team and determine the goals of your team
 To ensure the success of the program "Building a Website for Beer, Wine, and Beverage Company 'Tai Ven'," the team has set the
following goals using the SMART framework:
 Specific: Develop a comprehensive training event to introduce the website’s features and benefits to potential users, including beer
lovers, distributors, journalists, bloggers, and business partners.
 Measurable: Achieve 1,000 active users within 3 months of launching the website.
 Attainable: Leverage teamwork, graphic presentations, and interactive workshops to engage and educate participants effectively.
 Relevant: Support Tai Ven's business goals by enhancing brand visibility and creating a strong digital presence.
 Time-bound: Complete all planning, execution, and evaluation within the 4-day event timeframe.
1.2.2. State the responsibility of each member

Member Role Task Contributions

Delegated tasks efficiently,

managed overall direction, and
Hoang Gia Binh Leader Manage event planning, monitor progress, ensured timely completion of
and ensure goals are met. objectives.

Ensured smooth
communication with
Pham Quang Huy Technical Coordinator Oversee guest coordination, media relations, stakeholders and facilitated
and feedback collection. guest engagement effectively.

Provided engaging, eye-

catching graphic presentations
Vo Hong Minh Technical Coordinator Prepare technical presentations and handle and managed technical
on-site technical needs. logistics.

Delivered valuable input to

Provide insights into industry trends and improve the website’s relevance
Consultants Content Advisors website optimization.
 and utility for targeted
audiences.

1.2.3. Evaluate the results of group work

Objective Progress Productivity

Introduce Tai Ven Achieved 100%

company’s history and core
products

Present website’s Achieved 95%

outstanding features and
benefits

Engage attendees with Achieved 90%

interactive workshops

Collect feedback from Achieved 85%

attendees

 Successes:
 Participants gained a clear understanding of Tai Ven’s history, values, and new website.
 Attendees actively engaged in workshops and provided insightful feedback.
 The team effectively managed event logistics and technical requirements.
 Challenges:
 Time constraints caused occasional delays in preparing materials.
 Initial communication gaps among team members required additional clarification sessions.
 Synchronization of content delivery between technical and communication teams was challenging.
 1.2.4. Assess your teamwork: Describe and justify contributions of each team member
Name Work Done Value Delivered Challenges Faced

Hoang Gia Binh Group management, task delegation, and Ensured efficient task allocation Encountered scheduling
direction setting. and overall project cohesion. conflicts during planning.

Pham Quang Huy Guest coordination and feedback Established strong Needed to enhance
collection. communication with attendees interpersonal skills for better
and media. engagement.

Vo Hong Minh Technical presentations and visual aids Delivered visually compelling Required better time
creation. content, enhancing audience management to meet tight
engagement. deadlines for graphic
preparation.

Consultants Content refinement and workshop Improved website relevance Struggled with aligning expert
facilitation. and value perception among insights with workshop
participants. schedules.

1.3. Discuss the importance of CPD and its contribution to own learning and motivation.
1.3.1. Give definition of CPD
 Continuous professional development is a commitment to ongoing lifelong learning. CPD is always aimed at a future goal and can be
defined as opportunities to learn something new, refresh existing knowledge, improve skills or simply keep up to date with the latest
developments in a particular industry or sector. In practice, CPD can mean anything from taking a training course or attending an
educational event, to studying for a new qualification or learning new aspects of the job.
1.3.2. Explain why CPD is important
 CPD (Continuing professional development) is important because it helps individuals maintain and improve their professional skills,
ensuring that they remain competent and meet the demands of their profession. By participating in professional development training,
employees can improve their performance, demonstrate their commitment to their work and organisation, and reduce knowledge gaps,
thereby creating a competitive advantage.
  The importance of Continuous Professional Development (CPD) in continuous personal development is huge, including the following
factors:
 Improving skills and knowledge: CPD helps you update new information and improve professional skills, thereby increasing your self-
worth at work.
 Adapting to change: Industries are constantly changing due to technology and the market. CPD helps you adapt quickly to these changes
and stay competitive.
 Increasing confidence: When you have updated knowledge and skills, you will have more confidence at work and the ability to make
the right decisions.
 Expanding career opportunities: Participating in CPD can create many career development opportunities, from promotions to moving
into other fields.
 Building networks: CPD often involves meeting and learning from other professionals, helping you expand your relationships in the
industry.
 Develop critical and creative thinking: Through continuous learning, you will develop the ability to think more critically and creatively
in your work.
 Meet industry requirements: Many industries require professionals to participate in CPD as a condition of maintaining their certification
or license to practice

1.3.3. Discuss CPD contribution to own learning and motivation.

 Continuing professional development (CPD) plays a key role in enhancing individual motivation and learning in a number of ways:
 Contributes to self-directed learning
o Structured learning paths: CPD provides a framework for professional development, helping individuals set specific learning goals
and identify resources to achieve those goals. This structured approach promotes a more purposeful and focused learning experience.
o Diverse learning opportunities: CPD includes a variety of learning formats, such as workshops, webinars, online courses, and
conferences. This diversity caters to different learning styles and preferences, making it easier for individuals to find methods that
work for them.
o Access to the latest knowledge and trends: Participating in CPD ensures that learners stay up to date on the latest trends, technologies,
and best practices in their field. Access to this current information enhances the relevance and applicability of their skills and
knowledge.
o Practical application: CPD often places an emphasis on practical, real-world applications, allowing learners to apply what they have
learned directly to their work. This hands-on experience reinforces learning and helps to solidify new concepts.
 o Feedback and reflection: Many CPD activities involve peer feedback and self-reflection, which are important elements of personal
development. Reflecting on experiences helps individuals identify strengths and areas for improvement, promoting deeper learning.
 Contributes to Motivation
o Goal setting: CPD encourages the setting of personal and professional goals. Achieving these goals can significantly boost motivation
as individuals see tangible progress in their development.
o Increased self-confidence: As people improve their skills through CPD, they often feel more confident. This newfound confidence
can motivate them to take on new challenges and pursue further opportunities.
o Sense of accomplishment: Completing CPD activities provides a sense of accomplishment. Recognizing milestones in one’s learning
journey can motivate individuals to continue to develop and strive for more significant achievements.
o Professional recognition: Many professions value CPD efforts, and actively participating in professional development can lead to
recognition, promotions, or other career advancements. This perspective can act as a powerful motivator.
o Lifelong learning mindset: CPD promotes a culture of lifelong learning. When individuals see the benefits of continuous learning
and the impact it can have on their careers, they are more likely to remain motivated to seek knowledge and skills throughout their
lives.
o Networking opportunities: Participating in CPD often leads to interactions with other professionals, creating opportunities for
collaboration and support. These connections can inspire motivation as individuals share ideas and experiences with colleagues.
1.4 Review different motivational theories and the impact they can have on performance in the workplace
1.4.1. What is motivation?
 Motivation is the internal and external forces that stimulate and direct behavior toward goal achievement or need satisfaction. It is the
drive that drives individuals to act, persist in the face of challenges, and pursue activities consistent with their desires and goals.
 Why is motivation important in personal development?
 Direction and Goals: Motivation helps individuals clearly define their goals and the reasons for pursuing those goals. This creates
focus and direction for their actions.
 Effort and Determination: A highly motivated person will tend to work harder, put more effort into achieving their goals, and
persevere when faced with difficulties. This helps them overcome obstacles and challenges.
 Increasing Performance: When motivated, people tend to work more effectively, achieving better results in their studies and work.
Motivation can lead to creativity and innovation in thinking and action.
 Personal Development: Motivation drives individuals to engage in learning and personal development activities such as taking
courses, reading books, or participating in social activities, thereby expanding their skills and knowledge.
 Feelings of Comfort and Happiness: Achieving goals through motivation brings a sense of pride, satisfaction and happiness. This
contributes to improved quality of life and personal satisfaction.
  Building Confidence: When an individual achieves goals through motivation, they feel more confident about their abilities. This can
encourage them to set higher goals in the future.
1.4.2. Discuss expectancy model’s Alderfer
 Alderfer's ERG theory is a model of human motivation, developed based on Maslow's hierarchy of needs theory. In this theory, Alderfer
divides needs into three main groups: Existence needs, Relatedness needs, and Growth needs. A notable point of ERG theory is the
flexibility in satisfying needs; unlike Maslow, ERG theory does not require needs to be satisfied in a strict hierarchy, but allows people
to satisfy multiple needs at different levels simultaneously.
 Components of the ERG Theory
 Existence Needs
o These needs correspond to basic physiological and material needs (similar to Maslow's physiological and safety needs).
o Examples: food, water, shelter, financial security, physical health.
 Relatedness Needs
o These needs relate to interpersonal relationships, social connection, and external esteem.
o Examples: friendship, family relationships, recognition, meaningful interactions.
 Growth Needs
o These needs relate to personal growth, inner satisfaction, and self-actualization.
o Examples: creativity, learning, goal achievement, skill development.

Figure 18 : Alderfer's ERG

1.4.3. Discuss Vroom’s motivational theory
 Victor Vroom's motivation theory, also known as expectancy theory, explains that human motivation at work depends on three main
factors: expectancy, instrumentality, and valence. Expectancy refers to an individual's belief that their efforts will lead to good
performance. Instrumentality refers to the extent to which performance is recognized and rewarded. Finally, valence is the extent to
which an individual judges the reward to be meaningful and important to them. This theory suggests that in order to promote work
motivation, it is necessary to create an environment in which employees feel that their efforts will be recognized and rewarded.

Figure 19 : Victor Vroom's motivation theory

 Key Components of Vroom's Expectancy Theory

 Expectancy (Effort → Performance)
o This is the belief that an individual's effort will lead to a desired level of performance.
o Question: "If I try harder, will I achieve my goal?"
o Influenced by:
 o Having the right skills and resources.
o Clear expectations about what constitutes success.
o Confidence (self-efficacy) in one's ability to perform.
 Instrumentalism (Performance → Outcomes)
o This is the belief that achieving a desired level of performance will lead to a specific outcome or reward.
o Question: "If I perform well, will I receive a reward?"
o Influenced by:
o Belief in the reward system.
o Transparency and fairness in linking performance to rewards.
o Clarity about promised rewards.
 Valence (Value of Outcome)
o This refers to the value an individual places on an outcome or reward.
o The question is: "Do I value the reward enough to make the effort?"
o Valence can be positive, negative, or neutral depending on the individual's goals and preferences.
1.4.4. Indicate the impact of motivational theories on performance on the workplace.
 Motivation in the workplace, especially in a team setting, can have many positive effects and increase performance. Here are some of
the direct effects of motivation:
 Increased engagement: When team members are motivated and supported, they feel more connected to each other. This engagement
helps create a positive work environment where people feel comfortable sharing ideas and perspectives.
 Improved collaboration: Motivation increases the likelihood of collaboration between team members. When people feel admired and
recognized, they are more willing to work together, share responsibilities, and support each other.
 Encouraging creativity: A motivated environment often encourages innovation and creativity. Employees feel more comfortable
experimenting with new ideas without fear of criticism, resulting in more creative solutions.
 Increased productivity: Motivated employees tend to be more productive. They focus on tasks, complete work on time, and consistently
meet or exceed goals.
 Reduce stress and increase satisfaction: A positive work environment with motivational support can reduce employee stress. Job
satisfaction not only leads to improved morale but also contributes to the overall mental health of employees.
 Enhance adjustment: Highly motivated teams are better able to adjust to changes or challenges. Employees are not only willing to
accept new tasks but also find ways to overcome difficulties.
 Build a strong organizational culture:
  Continuously motivating employees can lead to the formation of a positive company culture where everyone feels like they are an
important part of the organization. This not only attracts talent but also retains potential employees.
 Motivation in the workplace, especially when applied in work groups, brings many important benefits. Here are some specific benefits:
 Increased work performance: Motivated employees tend to work more efficiently, complete their work better, and achieve their goals
with high quality.
 Improved job satisfaction: Motivation from the organization helps improve employee morale, which leads to satisfaction and long-term
commitment to the company.
 Reduced turnover: Happy and motivated employees not only feel more comfortable but also tend to stay with the organization longer,
helping to reduce turnover.
 Increased creativity and innovation: A motivating environment encourages employees to come up with new ideas and improve their
work, thereby contributing to the sustainable development of the organization.
 Better Collaboration: Motivation promotes team spirit and cooperation among team members, leading to more effective problem
solving and better results.
 Overcoming Challenges: Motivated employees tend to accept and face challenges at work in a positive way, improving their ability to
adapt in a changing or difficult work environment.
 Improved Mental Health: A positive work environment helps reduce stress, anxiety and feelings of insecurity in employees, leading to
better mental health for them.
 Enhanced Organizational Image and Brand: Businesses with a strong motivational culture are often viewed positively by employees
and customers, creating a competitive advantage in attracting talent and affirming the brand.
 Building a Positive Organizational Culture: A motivating care environment contributes to a strong organizational culture where
everyone feels valued and supported in both work and personal development
1.5. Produce a development plan that outlines responsibilities, performance objectives and required skills for future goals
1.5.1. State your goals (for short/ mid/ long term), objectives
 The plan includes 3 phases:
 Short Term (1 Week to 1 Month) : Get familiar with basic programming and develop foundational skills.
o Weeks 1-2: Learn about programming and programming languages
Activity:
• Enroll in an online course to get familiar with Python (or your language of choice).
• Learn basic syntax, variables, data types, conditionals, and loops.
 • Resources: "Automate the Boring Stuff with Python" and courses on Codecademy or freeCodeCamp.
o Weeks 3-4: Data structures and advanced programming concepts
Activity:
• Learn about lists, tuples, dictionaries, and sets.
• Do exercises to reinforce your knowledge.
• Begin learning about object-oriented programming.
• Objective: Complete the basic course and create a small project (e.g., a small app or simple game) to apply what you have
learned.What will you do in the next half year to 1 year?
 Medium Term (Next Half Year) : Improve programming skills and prepare for taking on larger projects.
o Months 1-3: Continue to dig deeper into programming
Activities:
• Learn a second language (like JavaScript) with online courses.
• Do small projects to apply Frontend knowledge (HTML, CSS, JS).
o Months 4-6: Building Web Applications
Activities:
• Take web development courses with React or Vue.
• Start a personal web project, applying the techniques learned from Frontend and Backend (Node.js or Python).
 Long Term (3-5 Years) : Graduate, find a job and become a project manager.
o Year 1-2: Specialize in one field
Activities:
• Complete your education (College/University) with a major in information technology or related field.
• Find an internship or junior developer position in programming.
• Continue self-study and complete your personal portfolio with various projects.

o Years 3-5: Learn project management skills

Activities:
• Complete Scrum Master, Agile Project Management, and leadership intensive courses.
• Look for opportunities to advance to a project management position within your current company or another company.
• Continue to improve your programming skills and participate in large projects to gain experience.
1.5.2. Give a development plan and discuss on your expectation
 Short term
No. Task How to Do It and Duration
Sign up for a Python course on Codecademy
1 Learn about programming and programming languages or freeCodeCamp.
Duration: 2 weeks.
Study through materials such as the book
2 Learn basic syntax, variables, data types, conditions, loops "Automate the Boring Stuff with Python" and
do exercises.
Time: 2 weeks.
Refer to study materials and do practice
3 Learn data structures: list, tuple, dictionary, set exercises.
Time: 1 week.
4 Get familiar with object-oriented programming (OOP) Learn the concepts of class, object, method.
Time: 1 week.
Apply the knowledge learned to develop a
5 Build small projects (simple apps or games) small project, such as a simple game.
Time: 1 week..

 Mid term

No. Task How to Do It and Duration

Enroll in a JavaScript course on Codecademy
1 Learn a Second Programming Language (JavaScript) orfreeCodeCamp.
Duration: 2 months.
Build simple web pages to practice HTML,
2 Work on Small Frontend Projects (HTML, CSS, JS) CSS,and JavaScript.
-Duration: 1 month..
Take a React or Vue.js course on Udemy or
3 Learn Web Development with React or Vue.js Coursera.
Duration: 2 months
 4 Develop a Personal Web Project Combine Frontend and Backend (Node.js or
Python) to create a complete web application.
Duration: 2 months

 Long term

No. Task How to Do It and Duration

Complete a degree (College/University) in
1 Specialize in a Specific Field Information Technology or a related field.
Duration: 2 years.
Apply for internships or junior developer
2 Find an Internship or Junior Developer Position roles to gain real-world experience.
Duration: 1 year.
3 Continue Self-Study and Build a Portfolio Work on personal projects and update your
portfolio regularly with diverse projects.
Duration: Ongoing throughout years 1-2..
Complete Scrum Master, Agile Project Management, and Leadership Take courses on Scrum, Agile, and leadership
4 Courses skills.
Duration: 6 months.
Look for Project Management Opportunities Seek opportunities for advancement into
5 project management positions at your current
or a new company.
Duration: 1-2 years.
Continue to Improve Programming Skills and Participate in Large Keep learning new programming techniques
6 Projects and contribute to large-scale projects.
Duration: Ongoing throughout years 3-5.

1.5.3. Indicate required skills to archive your goals.

 Problem-Solving and Critical Thinking
 Skills Needed:
 Ability to break down complex problems into smaller, manageable tasks.
  Using logical reasoning to find solutions and alternatives.
 Evaluating different approaches to solve programming challenges.
 Analytical thinking for debugging code and troubleshooting errors.
 Time Management and Planning
 Skills Needed:
 Ability to prioritize tasks and set clear deadlines.
 Organizing learning and project work into manageable time blocks.
 Estimating how long different tasks will take and sticking to a schedule.
 Using tools like calendars, to-do lists, or project management software (e.g., Trello, Asana) to track progress.
 Self-Motivation and Continuous Learning
 Skills Needed:
 Setting both short-term and long-term goals that keep you motivated.
 Staying disciplined and focused even when faced with challenges or distractions.
 Seeking feedback from peers, mentors, and online communities to improve your skills.
 Continuously learning through online courses, reading books, or participating in coding challenges and hackathons.
 Adaptability and Resilience
 Skills Needed:
 Being open to learning new programming languages and frameworks.
 Embracing failure and using it as a learning experience to refine your skills.
 Adjusting strategies when things don’t go as planned, especially when facing unexpected challenges in projects.
 Communication and Collaboration
 Skills Needed:
 Explaining technical concepts in a way that non-technical stakeholders can understand.
 Collaborating effectively in team settings, especially on group coding projects.
 Providing and receiving constructive feedback in peer reviews or team environments.
 Planning and Project Management
 Skills Needed:
 Ability to break down large projects into smaller, actionable steps.
  Setting realistic milestones and deadlines for personal or group projects.
 Managing resources effectively, including time, tools, and people.
 Learning and applying Agile and Scrum methodologies for project management, especially as you aim to transition into project
management roles later.
 Skills You Have Learned So Far
 Based on the progress made from the start of the program, the skills you have likely already developed include:
 Problem-Solving: You’ve learned how to identify problems in code and find solutions through debugging and refining your approach.
 Time Management: You’ve started organizing your learning path and sticking to schedules by using tools and setting goals.
 Motivation and Continuous Learning: Your engagement in programming challenges, online courses, and self-study shows a
commitment to lifelong learning.
 Critical Thinking: You’ve practiced logical reasoning through coding exercises and developing small projects that require you to think
critically and adapt.
 Planning: By breaking down learning tasks and project goals, you have likely developed the skills to plan and manage time effectively.

1.6 Analyse team dynamics, in terms of the roles that group members play in a team and the effectiveness in terms of achieving shared
goals.
 Plant (Creative Thinker)
 Strengths:
o Plants are the innovators and idea generators within a team. They bring fresh perspectives, think outside the box, and often come up
with original solutions to problems.
o They are excellent at tackling complex, non-routine challenges and can inspire the team with creative thinking.
 Weaknesses:
o Plants might struggle with communicating their ideas clearly, leading to misunderstandings or lack of clarity in execution.
o Their ideas may be overly abstract or unrealistic, and they may not always consider the practical implications.
 Contribution to Team Success:
o The Plant plays a vital role in generating creative solutions and pushing the team to think beyond conventional boundaries. They can
fuel innovation and creativity, driving the team toward breakthrough ideas that set them apart from others.
 Resource Investigator (Connector)
 Strengths:
 o Resource Investigators are outgoing, enthusiastic, and excel at networking. They seek out new opportunities, build relationships, and
bring in valuable external resources, such as knowledge, contacts, and information.
o They are naturally curious and tend to be very skilled at finding useful information that can benefit the team.
 Weaknesses:
o They might lose focus easily and tend to get excited about new ideas or external opportunities, sometimes neglecting the core tasks
at hand.
o They may overpromise or fail to follow through on their leads, which can lead to unfinished projects or unmet expectations.
 Contribution to Team Success:
o Resource Investigators help the team stay connected with external sources and stakeholders. They play a crucial role in securing new
resources, contacts, and opportunities, which can help the team grow, gather insights, and stay relevant
 Coordinator (Leader/Organizer)
 Strengths:
o Coordinators are natural leaders who excel in organizing and delegating tasks. They ensure that the team stays focused, aligned with
the goals, and works cohesively toward achieving the shared objectives.
o They are excellent at keeping everyone on track, identifying strengths in team members, and assigning tasks accordingly.
 Weaknesses:
o Coordinators may come across as manipulative or overly controlling, particularly if they do not foster a collaborative, inclusive
environment.
o They might also take on too much responsibility, neglecting the team's input or failing to delegate appropriately.
 Contribution to Team Success:
o The Coordinator ensures that everyone in the team knows their role and responsibilities, which leads to a clear sense of direction and
progress. Their leadership and organizational skills help the team maintain focus and achieve their objectives efficiently.
 Shaper (Driver)
 Strengths:
o Shapers are highly motivated, competitive, and goal-oriented. They push the team to perform at its best, challenge the status quo, and
are not afraid to confront obstacles.
o Their energy and drive can inspire others and ensure the team remains determined in achieving the goal.
 Weaknesses:
o Shapers can sometimes be overly aggressive in their pursuit of goals, causing friction or conflict within the team. Their assertiveness
can lead to tension if not managed properly.
o They may also become too focused on results, neglecting the process or the team’s emotional well-being.
 Contribution to Team Success:
 o Shapers play a crucial role in driving the team forward and pushing through difficult situations. Their determination and focus on
achieving goals can inspire others to strive for excellence and overcome challenge
 Team Worker (Supporter)
 Strengths:
o Team Workers are cooperative, supportive, and diplomatic. They thrive in fostering harmony within the team and are excellent at
resolving conflicts.
o They are empathetic and good listeners, making them vital for maintaining positive team morale and ensuring collaboration.
 Weaknesses:
o They may avoid confrontation, which can lead to unresolved conflicts that affect team performance.
o Their focus on consensus may slow down decision-making or lead to compromises that are not always in the best interest of the team.
 Contribution to Team Success:
o Team Workers help maintain a positive, collaborative environment within the team. Their ability to mediate and support others
ensures that the team remains united and motivated, which is crucial for long-term success.
1.7 Justify the role of CPD and development planning in building motivation.
 CPD stands for "Continuing Professional Development", which is the process of maintaining and developing the knowledge and skills
needed to perform well in a professional job. CPD helps improve work performance and promote future careers.
 Justification of the Role of CPD (Continuing Professional Development) and Development Planning in Building Motivation
 Continuous Professional Development (CPD) and development planning play crucial roles in fostering motivation and personal growth
within an organization or for an individual. The process of engaging in CPD activities and setting clear development plans enhances not
only skills and knowledge but also increases an individual’s autonomy, competence, and potential for future career growth. Let’s explore
how CPD and development planning can effectively contribute to motivation and drive continuous improvement.
 The Impact of CPD on Motivation
a. Increased Autonomy

 One of the primary factors that enhance motivation is the sense of autonomy or control over one’s work and development. CPD allows
employees to take charge of their professional growth by choosing the skills and knowledge they want to develop. When individuals
are empowered to shape their learning journey, they feel more in control of their career trajectory, which boosts intrinsic motivation.
Moreover, CPD encourages self-direction, making employees feel more responsible and invested in their development.
 For example, an employee who is given the opportunity to attend a conference or take a specialized course can tailor their development
to meet their career goals, which fosters a greater sense of ownership and engagement with their role.
b. Enhanced Competence and Confidence
  CPD helps individuals enhance their knowledge and skills, which in turn increases their sense of competence. As employees acquire
new capabilities, they gain confidence in their abilities and their capacity to take on more responsibilities. This feeling o f competence
is highly motivating, as it creates a positive feedback loop: the more capable an employee feels, the more likely they are to take on
challenging tasks and perform at a higher level.
 For example, an employee who undergoes training in leadership development may start to take on more leadership roles in their team,
feeling confident in their ability to guide others. The more successful experiences they have, the more motivated they become to
continue growing.
c. Career Growth and Advancement

 CPD also gives employees a clear pathway for advancement by showing them the skills and experiences they need to reach the next
step in their careers. Development planning is closely tied to this, as it allows individuals to set specific, measurable goals that will lead
to career progression. This sense of progression and the possibility of future career advancement are powerful motivators for
individuals, especially those who are ambitious and driven.
 For example, an employee may set a development goal to complete a certification program in a specific area of expertise, knowing that
this achievement will lead to a promotion or a more rewarding role within the organization.
 How CPD and Development Planning Benefit Employees
a. Increased Motivation and Job Satisfaction

 By offering employees opportunities for CPD, organizations show that they are invested in their growth. This contributes to higher job
satisfaction, as employees feel valued and appreciated. Motivated employees are more likely to contribute positively to the organization,
perform at a higher level, and stay committed to their work.
 For instance, an organization that provides a structured development plan and CPD opportunities ensures that employees have a clear
understanding of their career path within the company, leading to increased loyalty and reduced turnover rates.
b. Lifelong Learning and Personal Growth

 CPD fosters a culture of lifelong learning. Employees who are encouraged to continuously update their skills and knowledge stay
competitive in their field and adapt more easily to changes within their industry. This adaptability and willingness to learn improve
their personal and professional growth, making them more resourceful and versatile. The constant pursuit of learning keeps employees
intellectually engaged and prevents stagnation, which is crucial for long-term motivation.
  For example, an employee who regularly takes part in workshops or attends webinars will be more aware of the latest industry trends,
which can spark new ideas and inspire them to innovate in their role.
c. Development of Potential and Career Vision

 CPD and development planning allow individuals to envision their future and set clear, achievable goals. When employees have a
development plan in place, they are not only working on their present skills but also planning for their future potential. This foresight
makes employees feel that they are not simply performing routine tasks but are developing towards something greater. Having a clear
plan for how they will grow in the future keeps employees motivated to improve and make progress.
 For example, a long-term goal might involve becoming an expert in a certain area of work, and the employee would map out the steps
needed to reach that goal through CPD activities. This structured growth plan keeps them focused and motivated.

 Benefits of CPD for Future Personal and Professional Growth

a. Enhancing Marketability and Employability

 CPD allows individuals to stay relevant in the job market by continuously acquiring new skills. By staying updated on industry
standards, trends, and innovations, employees can significantly enhance their employability. In a world where technology and industries
are constantly evolving, CPD ensures that employees remain competitive, boosting both their professional reputation and marketability.
 For example, someone pursuing certification in a high-demand skill, such as digital marketing or data analytics, can enhance their
career prospects and open up new opportunities within or outside their organization.
b. Building a Personal Brand

 Active participation in CPD activities helps employees build a personal brand based on their expertise and commitment to self-
improvement. Developing and showcasing new skills through certifications, awards, or completed projects elevates an individual's
standing in their field and can lead to recognition by peers, leaders, and potential employers.
 For example, an employee who shares their progress and achievements on professional networks like LinkedIn can create a strong
professional identity, demonstrating both capability and ambition.
c. Creating a Growth Mindset

 CPD fosters a growth mindset by encouraging individuals to see challenges as opportunities to learn rather than obstacles. A focus on
development creates a mindset where employees are more open to feedback, eager to improve, and willing to take on new challenges.
 This attitude not only contributes to personal growth but also benefits the organization by cultivating a workforce that is resilient and
continuously improving.
 For example, an employee who actively seeks out feedback and embraces CPD opportunities is more likely to overcome challenges in
their work and contribute to the overall success of the team
1.8 Critically evaluate your own role and contribution to a group scenario.
 When reflecting on a recent group project I was involved in, I will honestly assess my strengths, weaknesses, and areas for improvement.
This self-assessment is based on specific examples from the project and provides an opportunity for personal growth.
 My Role in the Group Work
 During the group project, my role primarily focused on being a coordinator and a contributor to the technical aspects of the project.
I was responsible for organizing meetings, ensuring that everyone was on track with their tasks, and helping with technical execution,
especially regarding the website development portion of the project.
 In terms of decision-making, I often took the initiative to propose ideas and solutions when challenges arose. For example, when we
encountered difficulties with user interface design, I suggested using a more intuitive layout and worked with others to implement this
change.

 Strengths
a. Communication Skills

 One of my strengths in the group was effective communication. I ensured that all team members were informed about project progress,
deadlines, and any issues that arose. I regularly provided updates through group chats and meetings, making sure that everyone had an
opportunity to contribute their ideas. This helped maintain a sense of collaboration and prevented misunderstandings.
 For example, during one meeting, I noticed that a few team members were unsure about the website's target audience. I clarified the
target demographic and provided examples to help everyone align on the vision, which brought more clarity to the project.
b. Problem-Solving

 Another strength I demonstrated was my ability to think critically and solve problems as they arose. When we faced challenges in terms
of website functionality, I proposed solutions to improve usability. For instance, when the website was not responsive across all devices,
I suggested using a more flexible CSS framework to improve the design's responsiveness.
  Weaknesses and Areas for Improvement
a. Time Management

 One of my weaknesses in this project was time management. While I was diligent about my tasks, I sometimes found it difficult to
estimate how long certain tasks would take, which led to occasional delays in the completion of some aspects of the project. For
example, I underestimated the time required to refine the website’s code, causing some pressure on the final stages of the project.
b. Delegation

 Another area I need to improve is delegation. At times, I tried to handle tasks myself because I felt I could execute them more efficiently.
While this is a common impulse, it resulted in me becoming overwhelmed, and at times, I neglected to rely on my teammates’ strengths.
For instance, I was reluctant to delegate parts of the design process to others, which led to unnecessary duplication of effort and stress.
 Actions for Improvement
a. Improve Time Management

 To improve my time management skills, I plan to adopt more structured planning tools, such as a Gantt chart or Kanban boards, to
better track progress and allocate appropriate time for each task. I will also set more realistic deadlines and buffer time for unforeseen
obstacles. Additionally, I plan to work on prioritizing tasks better to avoid last-minute rushes and to ensure all aspects of the project
are completed on time.
b. Enhance Delegation Skills

 To improve my delegation skills, I plan to become more confident in entrusting tasks to others. I will actively involve my teammates
in the planning stages and be more mindful of their strengths and expertise. For example, I can create a clear list of tasks and assign
them based on each person’s skill set. I will ensure that I communicate clearly what needs to be done and establish check-in points to
offer support, but I will also trust my teammates to carry out their responsibilities.
1.9 Evaluate a range of evidence criteria that is used as a measure for effective CPD
 Continuing Professional Development (CPD) is crucial for maintaining and enhancing skills, knowledge, and overall professional
growth. Evaluating the success and impact of CPD involves assessing various factors to ensure that the process of development is
meaningful and effective. Below, I will evaluate how CPD can benefit future growth, the criteria used to measure its success, and how
I plan to apply CPD elements to my personal development.
 Positive Directions of CPD for the Future
a. Continuous Motivation and Skill Enhancement
  One of the primary advantages of engaging in CPD is the continuous motivation it fosters, which helps individuals stay on track with
their personal and professional goals. Regular development allows me to build on existing strengths, and this constant progress ensures
that I remain engaged in my work and strive to improve. This ongoing motivation helps push me beyond my comfort zone, enabling
me to overcome challenges that I may have never thought possible.
 For example, by committing to CPD, I may be encouraged to learn new technologies or leadership techniques that I hadn't previously
considered. This not only makes me a more versatile professional but also increases my confidence in tackling tasks that init ially
seemed daunting.
b. Overcoming Personal Limitations

 CPD often focuses on self-improvement, and this helps individuals recognize and overcome personal limitations. By identifying areas
for growth and systematically addressing them through CPD activities, I can turn weaknesses into strengths. CPD encourages a mindset
of lifelong learning and adaptability, which will enable me to thrive in a fast-evolving professional landscape.
 For instance, if I am struggling with time management, enrolling in relevant CPD activities such as time management workshops or
software tools will equip me with new strategies to handle tasks more efficiently, ultimately improving my productivity.
 Success and Impact of CPD
 The success of CPD can be measured by evaluating specific criteria. These criteria help assess whether the new skills learned through
CPD are being effectively applied and leading to tangible improvements in performance.
a. Application of New Skills

 One of the key ways to assess the effectiveness of CPD is through the application of newly acquired skills in the workplace. If CPD
has been successful, I should be able to apply what I have learned to real-world situations. This can be measured through feedback
from colleagues and supervisors or through personal reflection on how my work has improved as a result of these new skills.
 For example, after attending a workshop on leadership skills, I might be tasked with managing a team for a specific project. The success
of my leadership during this project would reflect the application of the skills learned in the CPD session.
b. Improved Performance Metrics

 Another indicator of CPD success is improved performance. This could include increased productivity, higher quality of work,
enhanced customer satisfaction, or meeting targets more efficiently. Performance metrics, such as KPIs (Key Performance Indicators),
can be used to objectively assess improvements.
  For example, if CPD activities have helped improve my presentation skills, I may receive more positive feedback from clients or
colleagues after delivering presentations, indicating the impact of the development process.
c. Feedback from Others

 Regular feedback from peers, supervisors, or clients is an essential criterion to measure the effectiveness of CPD. This feedback helps
highlight whether the CPD activities have translated into real improvements and how these changes are being perceived by others in
the organization or industry.
 Application of CPD Elements for Personal Development
 After evaluating CPD's benefits, I plan to apply certain elements of CPD to my own professional development to maximize growth and
success.
a. Targeted Learning and Development Goals

 One important element of CPD is setting clear, achievable learning goals. I will define specific areas I want to develop, such as
improving leadership abilities, enhancing technical skills, or increasing my proficiency in project management. By setting these focused
goals, I can choose CPD activities that align with my career aspirations.
 For example, I might set a goal to become proficient in a specific programming language or improve my communication skills, and
then take relevant courses or attend workshops to achieve these objectives.
b. Tracking Progress and Reflecting on Development

 Another crucial aspect of CPD is continuous reflection. I will regularly evaluate my progress by reviewing the new skills I have acquired
and how I have applied them. Tracking my development will allow me to see how far I have come and identify areas that still need
improvement. This reflective process helps reinforce learning and enables me to make adjustments to my development plan as needed.
 For instance, after completing a time management course, I would assess how well I have incorporated the strategies into my daily
routine and whether my work efficiency has improved.
c. Seeking Feedback for Improvement

 Regularly seeking feedback from colleagues, mentors, or supervisors will help me identify strengths and areas for improvement.
Feedback can guide me toward the right CPD activities and provide direction for my personal growth.
 For example, after completing a leadership training program, I could ask for feedback from team members or managers on my
leadership approach, allowing me to refine my skills and apply them more effectively in future projects.
 Conclusion

Through this project, I learned how to manage my time more effectively, ensuring that I’m never late or, as some might say, "constantly busy but
never accomplishing anything." I also developed stronger communication skills within group settings and learned how to handle everyday
challenges at work without complaining about problems. This experience helped me refine my ability to think clearly and approach issues from a
more evidence-based perspective. By applying these soft skills to the detailed planning and execution of the event, I was able to adapt and grow,
ultimately becoming a more capable and efficient worker
 References

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December 2021].
4. 8. The Mind Tools Content Team, 2021. Questioning Techniques: Asking Questions Effectively. [online] Mindtools.com. Available at:
[Accessed 19 December 2021].