Topic: Empowering Consumers: Know Your Rights & Responsibilities

Script

 [Opening Scene: Hook] (Montage)

(Visual: A shopper excitedly picks up a product, sees the price, and dramatically drops it, then
looks around to make sure no one saw.)

Job (serious tone, with a touch of humor): "Ever feel like shopping is a battlefield? Hidden fees,
misleading ads, surprise charges—oh my! It’s like they’re trying to sneak attack your wallet."

[Introduction]

(Visual: A shopper intensely reading a label, flipping it back and forth with confusion, then
sighing dramatically.)

Job (confident and slightly playful): "Being a smart shopper isn’t just about saving a few bucks—
it’s about knowing your rights. And trust me, you’ve got more power than you think. In this
video, we’ll teach you how to be the shopper who wins every time—no more falling for tricks,
no more overpaying. You’ll walk out of that store like you own it."

 Consumer Education (1-2 minutes)

(Narrator)

 Problems Faced by Consumers (1-2 minutes)

Problems faced by consumer (Ella, Amor, and Victims) Return to Sender: Ella and Amor, and the world of
consumer complaints.

Setting – well and minimalistic place with a chair. Good for interviewing someone.

(mag lingkod lingkod na sila katong mga victims kanang minimalistic lang kayo na edit)

Voiceover (Ella, authoritative and concerned): In a world of promises, where convenience meets
consumption, the line between aspiration and exploitation blurs. We’re told to trust the brands, the
deals, the guarantees. But what happens when that trust is broken?

(Cut to Ella, standing in a bustling market, her gaze direct to the camera.)

Ella: Good morning, folks. Hello world. I’m Ella, and I’m here to shed light on a growing crisis: the silent
victims of consumer fraud.
(Cut to Amor, standing amidst a pile of discarded electronics, her tone empathetic and engaging.)

Amor: And I’m Amor, your ka-chika, here to listen, to understand, and to share the stories that often go
unheard. We’re not just talking about faulty products; we’re talking about broken promises, shattered
expectations, and the emotional toll it takes.

(Cut to a split screen: Ella and Amor, each in their respective environments, addressing the camera.)

Ella: Today, we delve into the lives of those who’ve been caught in the tangled web of deceptive
marketing, shoddy products, and corporate indifference.

Amor: Join us as we journey through their experiences, learning firsthand the impact of these consumer
injustices. We’ll uncover the truth behind the glossy advertisements and the empty promises.

(mu flash ranig kalit ang mga words then ang narrator lang ang mag answer tapos mag slideshow ang
mga random public scenes)

Problems:

Defective or Substandard Products

Responses:

Misleading Advertising

Responses

Poor Customer Service

Responses:

Safety Concerns

Responses:

Hidden Costs and Overpricing

Responses:

Closing:

(Ella and Amor are back in the studio, surrounded by the remnants of the defective products.)

Ella: So, folks, after hearing these tales of consumer problems, what have we learned?

Amor: That your consumer rights are like your appendix: you don't think about them much, but when
they go wrong, it's a painful, expensive mess.

Ella: Exactly! We've learned to read the fine print, which, by the way, is usually written in a font size only
ants can decipher.
Amor: And to question any product that promises to "revolutionize your life." Because, spoiler alert, it's
probably just a glorified paperweight with blinking lights.

Ella: In short, be skeptical, be loud, and always keep your receipts. Because in the wild jungle of
consumerism, you're either the hunter, or you're the one trying to return a self-folding laundry basket
that ate your cat.

Ella: So, I think this is it. Make good choices in life and stay safe everyone! Before we leave, we have
prepared skits for you to watch. Enjoy watching!

 Consumer Rights (2-3 minutes)

Consumer Rights

1. Right to Basic Needs

Chaira – dhee - cha
Scene: At the store where all products are so mahal. Like don’t have a choice because your
stomach is really calling you.

Person 1 (may katawag): Uhm… yung budget ko today po ma is 20 pesos tapos may nakikita
naman akong mga budget friendly na mga instant foods dito. Wag kana mag worry ma, wa mo
na ako ipagluto. Kaya ko to.

Narrator: Weehhh… tingnan naten san aabot yung makakaya ni ate girl.

Person 1: (Voice crack) Ateco? Bat ang mahal ng noodles? Diba hindi naman mahal yun dati sa
pagbili ko?
Person 2: Oo nga Maem, so very mahal po like hindi ko Talaga ma process yung 20 pesos na
noodles ay nagging 60 pesos. Like where is the justice? Saan ang evidence, Saan ang ano,
wheduoqyrbfeh…. (she keeps talking until the clerk shut her up with her hand)

Clerk: Ganito kasi yung mga teh: dahil in demand yung mga instant foods namen dito eh kaya
naming tinaasan ng bonga para hindi kami malugi. O diba we are so deep sa pag pricing naming.

Person 1: Ano po?

Person 2: Di ko gets teh

Person 1: Pero ante wala akong makaen neto huhu… I just wanted a dinner (umiyak pero naka
peace sign)

2. Right to Safety:
Charli - Cal
Scene: The food safety: street food surprise edition
A tourist is hesitantly buying isaw but left no choice because of the urge to eat it
 Vendor: Try moa ko Sir, ay este try mo to Saer ehehehe
Tourist: Are you sure ate na safe yan?
Vendor: Syempre! May secret ingredient yan!

(Si tourist may nakitang mga langaw sa batter or frying mix)

Tourist: (swallowing hard) secret ingredient? Really ate?
3. Right to be Informed
Gwen Joana Shan
Scene: A trendy pop-market showcasing eco friendly products. A costumer is examining a set of
bamboo utensils

Vendor: these are 100 percent sustainable! Grown locally, hand-carved, and biodegradable.
Ate: Talaga lang kuya haa pero nakalagay dito is made in China. It is also wrapped in layers of
plastic Kuya.
Vendor: ah ganon Talaga yan maam kasi pang international yung packaging… at nag fo-float
naman yung bamboo right?
Ate: ewan ko nalang Talaga sayo kuya (umalis)
4. Right to Choose:
Chai-Cal-Banzon
Scene: in a small sari sari store

Person 1: may coke po ba kayo?

Owner: Coke? May regular kami, zero, light, coke with calamansi, coke with vitamin C, coke with
coffee, coke with buko pandan flavor, may family size din kami as usual.

Person 1. Buko pandan coke? Is that even legal po?

Person 2: Ate pabili nga po ng giniling (another customer interrupts, asking for a specific brand of
chips, which leads to a similar avalanche of options)

Person 1: Ate, yung tubig nalang bibilhin ko. Kakaloka…

5. Right to be heard (online forum: the silenced shopper edition)

Chai-Mary-Cal-Che
Scene: Noel, after his frustrating call, tries to escalate his complaint about the faulty refrigerator.

Noel: my ref is broken. At hindi kayo nakikinig saken. I want a replacement or refund Sir
Supervisor: Sir we understand your complaint pero yung policy po namen…
Noel: Yung Policy nyo ang unfair. Nagbabayad po ako ng maayos para alam nyo
Supervisor: Oh edi ikaw na po
Supervisor: Chares… Sir, we value your patronage. Please hold for a survey.
Noel: Yan kayo eh… e go-ghost nyo lang naman din ako
(Umuwi sa bahay)
Noel: Tanggap ko na Jane, Wanda, na wala na Talaga pag asa yung ref ko (umiyak ng very light)
6. Right to redress
 Charli Marichu
The defective delivery

Scene: A television news report announces a recall of a popular brand of rice cooker due to a fire
hazard. A person who owns the recalled product, calls the manufacturer.

Person: Sir, about po sa replacement ng rice cooker ko, kailan ko pa yon makukuha?
Manufacturer’s representative: Ma’am, mag sesend po kami ng replacement six to eight months.
Or after nalang sa next lunar eclipse…
Person: Ha? 6 to 8 months Talaga? Mag sasaing pa ako Sir naman
Manufacturer’s representative: You can use kaldero po for the meantime.
Person: Ay ayown… Edi sana di nalang ako nag avail.
7. Right to Consumer Education
The financial workshop: Get rich quick scheme edition
Tanan Girls Rena Marichu Cha Jo …

Scene: A financial literacy workshop, where a motivational speaker is promoting a guaranteed

investment opportunity.

Speaker: You can become a millionaire overnight! Mag invest lang kayo ng savings nyo sa
revolutionary program ko.
(The speaker shows a slideshow of luxury cars and mansions, but avoids explaining the actual
investment details)
(someone raised a hand)
Person: But… ano po yung mga risk that might happen po if lahat ng savings namen e invest sa
iyo?
Speaker: Risk? Wala pong risk! Only…opportunity
Person 2: Meganon? Oportunista Talaga tong tao nato. We deserve a better consumer education
and financial literacy.
8. Right to healthy environment
Cameo Marki Hob. Rayn Elaiza
Sustainable ethical fish dilemma

Person 1: (He is reading the label)

Sustainably farmed…using responsible practices…and no additives…and promotes sustainability
and healthy environment…

Hmm… sustainable yung sabe tapos naka plastic at ang mahal pa jusko

Staff: Think of it as an investment Sir! Investment (Maja accent). Ma sa-save mo yung planet by
purchasing this sustainable product… at hindi naman nakaka buo ng third eye

Person 1: Yun nga eh pero bat ang mahal at naka balot pa ng single use materials na pwede
maka sira sa ating environment?
 Staff: Sir sunugin mo nalang later mwehehe

Person 1: Wag mo kong kausapin.

 Consumer Responsibilities (2-3 minutes) (purely acting without dialogue)

 Responsibility to Be Informed: Katong naa sa tabuan

 Scene: Maria stands in the grocery aisle, comparing two milk cartons. She reads the nutrition
labels carefully, checking sugar content and ingredients, before making her choice.

 Responsibility to Verify Product Safety: Marichu sa AB11

 Scene: David unpacks a newly purchased power tool. He examines the safety seals, checks for
any damage, and verifies that it carries the required safety certifications.

 Responsibility to Follow Instructions: Charol sa AB11

 Scene: Lisa carefully reads the assembly manual for her new furniture. She follows each step
precisely, ensuring the furniture is put together correctly and safely.

 Responsibility to Speak Up: Karenderya shoot ni kin

 Scene: Carlos notices a strange taste in his food at a restaurant. He politely informs the waiter
and asks to speak to the manager about his concerns.

 Responsibility to Use Products Ethically: Cal-dhee-cherry

 Scene: A group of friends discuss downloading a movie. They decide against it, opting to pay for
a streaming service subscription to support the creators and avoid illegal downloads.

 Responsibility to Respect Seller Policies: Gwen-Jo-Charol katong sa warehouse

 Scene: Sarah wants to return a dress she bought online. She carefully reviews the seller's return
policy, understands the time frame and conditions, and adheres to them.

 Responsibility to Promote Fair Business Practices: Bakery ang setting mga girls cameo ni sheryn

 Scene: A community Facebook group shares information about a local bakery known for paying
its employees fair wages and using sustainable ingredients. Many members commit to
supporting that bakery.

 Conclusion (30-60 seconds)

(narrator)