HARAMBEE UNIVERSITY FICHE CAMPUS
COLLEGE OF BUSINESS AND ECONOMICS
DEPARTMENT OF MANAGEMENT
Leadership and Change Management Final Exam
Date: 25/09/2017
Time allotted: 75 min
Instructor: Ayele Asefa (MBA)
General instructions
Understand questions fully before answering.
Attempt every part; partial credit possible.
Allocate time wisely per question.
Phones/electronics must be off and stored.
Academic dishonesty leads to penalties and disqualified your exam
Check answers if time allows.
Request clarification if needed.
Name _____________________________ id.__________________sec___________
PART I write true if the statement are correct and false if the statement are incorrect
1. Change management focuses solely on new strategy planning and implementation,
neglecting employee emotional well-being.
2. Effective communication and involvement can overcome employees' inherent resistance to
change.
3. Successful planned change doesn't always require an organized strategy.
4. Functional conflict helps an organization achieve its goals and increases performance.
5. Interpersonal conflict happens within a person, not between them.
6. Avoidance is a dispute resolution approach where parties ignore the issue, resulting in a lose-
lose situation.
7. Organizations often experience conflict due to limited resources and overlapping authority.
8. Planned change is when management or staff makes a purposeful effort to address a specific
issue.
9. Kaizen focuses on huge, drastic improvements that produce rapid benefits.
10. Reengineering includes making gradual improvements to existing processes.
1|Page c1
Part II : Choose the best answer from the alternatives.
1. What is the primary goal of change management?
A) To maintain the status quo C) To increase employee turnover
B) To facilitate smooth transitions and D) To eliminate all risk
minimize disruption
2. Which of the following is NOT a force for organizational change?
A) Technological advancements C) Employee satisfaction
B) Market competition D) Regulatory requirements
3. What is a common reason for resistance to change?
A) Lack of understanding C) Fear of the unknown
B) Increased workload D) All of the above
4. In managing resistance to change, which strategy is often the most effective?
A) Ignoring concerns C) Enforcing new policies immediately
B) Providing clear communication D) Reducing staff involvement
5. Which model is commonly used for planned change?
A) The Lewin’s Change Management C) The Six Sigma Method
Model D) The Agile Framework
B) The Chaos Theory
6. What is the first step in Lewin's Change Management Model?
A) Refreezing C) Unfreezing
B) Moving D) Planning
7. Which of the following is a strategy for planned organizational change?
A) Coercive power C) Random adjustments
B) Incremental change D) Avoidance of feedback
8. What role does leadership play in change management?
2|Page c1
A) Minimal involvement C) Solely enforcing change
B) Guiding and supporting the change D) ignoring employee feedback
process
9. Which of the following best describes a successful change initiative?
A) Quick implementation without consultation
B) Comprehensive planning with stakeholder involvement
C) Solely focused on financial outcomes
D) No measurable goals
10. What is the purpose of the "refreezing" stage in change management?
A) To implement changes C) To create chaos
B) To ensure changes are solidified and D) To revert to old practices
maintained
11. What is the definition of organizational conflict?
A) A disagreement between two employees over personal matters
B) Discord arising from incompatible goals, interests, or values among individuals or groups
C) A temporary misunderstanding that resolves itself
D) A formal negotiation process
12. Which of the following is a type of conflict?
A) Financial conflict C) Environmental conflict
B) Task conflict D) Legal conflict
13. What is the first stage in the conflict process?
A) Cognition and personalization C) Potential opposition or incompatibility
B) Behavior D) Outcomes
14. Which conflict-handling intention involves a win-win solution where both parties fully
satisfy their concerns?
A) Competition C) Avoidance
B) Collaboration D) Accommodation
15. What is a common reason for resistance to change in organizations?
3|Page c1
A) Increased trust in leadership C) Clear communication from management
B) Fear of the unknown D) Excessive rewards for change
16. Which of the following is a functional outcome of conflict?
A) Reduced group cohesiveness C) Retarded communication
B) Improved quality of decisions D) Increased infighting
17. What type of conflict occurs between two departments in an organization?
A) Intrapersonal conflict C) Intragroup conflict
B) Intergroup conflict D) Interpersonal conflict
18. Which of the following is NOT a source of conflict?
A) Different goals and time horizons C) Employee satisfaction
B) Overlapping authority D) Scarce resources
19. What is the purpose of the "refreezing" stage in conflict management?
A) To escalate the conflict C) To ignore the conflict
B) To ensure changes are solidified and D) To punish those involved
maintained
20. Which conflict management strategy involves one party giving in to the other?
A) Competition C) Accommodation
B) Avoidance D) Collaboration
21. What is the primary characteristic of evolutionary change?
A) Rapid and dramatic C) Unplanned and spontaneous
B) Gradual and incremental D) Focused on downsizing
22. Which of the following is an example of revolutionary change?
A) Total Quality Management (TQM) C) Business Process Reengineering (BPR)
B) Kaizen D) Operational adjustments
23. What is the first phase in the reengineering process?
4|Page c1
A) Redesigning the business process C) Preparation for change/planning
B) Understanding the current process ("As- D) Pilot testing
Is")
24. Which of the following is NOT one of the 8 wastes targeted by Kaizen?
A) Overproduction C) Waiting
B) Employee satisfaction D) Defects
25. What does the "5S" methodology in Kaizen emphasize?
A) Rapid expansion C) Outsourcing processes
B) Workplace organization and efficiency D) Financial restructuring
26. Which type of change is Total Quality Management (TQM) associated with?
A) Revolutionary C) Unplanned
B) Evolutionary D) Strategic
27. What is a key requirement for successful reengineering?
A) Maintaining existing assumptions C) Avoiding customer feedback
B) Leadership commitment D) Incremental adjustments
28. Which phase of reengineering involves mapping the current process ("As-Is")?
A) Phase One C) Phase Three
B) Phase Two D) Phase Four
29. What is the purpose of pilot testing in reengineering?
A) To finalize financial reports C) To eliminate all employee roles
B) To evaluate the new process in practice D) To delay implementation
30. Which of the following best describes operational change?
A) Shifting organizational strategy C) Merging two companies
B) introducing small improvements in D) restructuring leadership roles
daily tasks
Part II Match column A” With column B” According to their definition
“A” “B”
5|Page c1
1. Homophile A. Organization's capacity to provide implementation resources
2. Empathy B. Degree of openness between change agent and client
3. Linkage C. Greater rewards increase change effort determination
4. Proximity D. Physical and psychological energy invested
5. Structuring E. Combined people/resources/activities creating synergy
6. Capacity F. Degree of closeness between agent and client
7. Openness G. Understanding others' feelings/thoughts
8. Reward H. Easy agent-client access
9. Energy I. Clear activity planning for change
10. Synergy J. Degree of agent-client teamwork
ANSWER SHEET
NAME __________________________ ID.NO________________SEC_____________
PART I PART II PART III
S.NO TRUE/FALSE M.CHOICE MATCHING
1. 1.
2. 2.
3. 3.
4. 4.
5. 5.
6. 6.
7. 7.
8. 8.
9. 9.
10. 10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
6|Page c1
23.
24.
25.
26.
27.
28.
29.
30.
7|Page c1
