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HPO Ready Reckoner or Work Flow

The document outlines the procedures for counter operations, including booking solutions, cash and stamp requests, and bagging operations at a head post office. It details the roles of various personnel, such as supervisors and treasury staff, in managing inventory and processing transactions. Additionally, it covers the management of deliveries, including postman operations and eMO handling, as well as bank drawals and remittances.

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deacherwal1998
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
78 views10 pages

HPO Ready Reckoner or Work Flow

The document outlines the procedures for counter operations, including booking solutions, cash and stamp requests, and bagging operations at a head post office. It details the roles of various personnel, such as supervisors and treasury staff, in managing inventory and processing transactions. Additionally, it covers the management of deliveries, including postman operations and eMO handling, as well as bank drawals and remittances.

Uploaded by

deacherwal1998
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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APT 2.

0 READY RECKONER
(Head Post Office)
Booking Solutions
Beginning of the Counter Shift, Carry-out Counter Operations and Shift End

SPM/PM/APM--Treasury-Tools-Day Begin

SPM/PM/APM-Booking Solution-Counter
Operations-Allocate Counter to Operator

Select the Employee ID-Shift ID and Click 'Allot


Counter'.

Counter PA

Booking Solution-Counter Operations-Begin


Your Shift

1. Stamps Request(Counter 3. IPO Request(Counter


2. Counter Operations-Request
Operations-Request Operations-Request
Cash
Inventory Stamps) Inventory IPO)

Treasurer

1. Stamps Request-Stamps/Stationary-Process
Issue/Receipt
2. Cash Request-Cash/Cheques-Cash
Process(Txn)
3. IPO Request-IPO-Process IPO Indents

Counter
PA

Acknoweldgement

1. Stamps-Request Inventory Stamps-Receive Stamps from Treasury


2. Cash-Request Cash-Acknoweldge Cash Received from Treasury
3. IPO-Request Inventory IPO-Receive IPOs from Treasury

Mail Bookings Remotely


Quick Book- Quick Book- Money
Retail Services Managed
Domestic International Remittance
Franking Services

1. Domestic MO Booking
2. Domestic Money order
1.Book Domestic Mail
2. Book International Mail Booking-Bulk 1. Franking License Creation
3. Book Bulk Mails 2. Franking SOM Capture
4. Bulk Booking(Temporal) 3. Franking Address Change
5. Book Articles(Virtual Data) 4. Franking Cancel
6. Unregistered Track 5. Franking Rebate
Service 6. Franking Recharge
7. Franking Renewal
8. RMFS Refund
1. Stamps & Stationary Sales 9. RMFS Authroized
2. Philately Transactions
Insured Article Verification

3. IPO Sale
Counter Operations-

4. IPO Payment
5. eIPO
Counter Operations-Money

6. Bill Collections
Order Authorization

7. Retail Services-Misc
8. Employee Payment
9. Holy Blessings

Approver for some Franking Operations

Booking Solution-Supervisor

Counter PA

Counter Operations-
Transfer Cash

Treasurer

Cash/Cheques-Cash
Process(Txn) View Balance and
Stock Balance Report

Article Enquiry &


eMO Enquiry

RMFS-Reports &
Counter PA Reports

Article Cancellation
Common Submit Accounts

Generate Accounts-Fetch
Accounts

Submit

Booking Solution-Supervisor

Verify Accounts

Counter PA

End Your Shift


Bagging Operations(Fetch from Counters to Bag Dispatch)

Despatch PA

Bagging Operations

Fetch from Counter

Bag
Supervisor

Supervisor

INS Article
Verification

Despatch PA

Article Closing in the Bag to


Station Bag Close
the concerned Office

Error Management

Bagging Operations--Bag In Case of Insured,


Close At PO Insured Bag Closure

Internal Tracking

Bag
Supervisor

Reports

Bagging Operations-
Supervisor

Bag Reports like


Manifest, Mail List etc

INS Bag Verification


Tools like Bag Deletion,
Cancel Bag Despatch,
Reopen Close Bag etc

Despatch PA Internal Tracking

Reports like Abstract


Bagging Operation-Close
Bag(Closure of Ins Bag inside
the Regd Parcel Bag

Bagging Operation-
Dispatch Bag
Postman and Delivery Management

Mails PA

Bagging Operation-
Bag Receive

Bagging Operation-
Bag Open

Delivery
Supervisor

'Shift Begin/End'
Card-
Shift Begin

Delivery PA

1. Accountable Articles/Ordinary Articles

Invoice In Deposit To Be Invoiced Take Returns

If the Channel is selected Select the Channel


as 'Bulk Customer', then such as 'Postman',
select the addressee 'Branch Office' and Select the Individual Product Select the Channel
Select the Deposit Channel
from drop-down 'Bulk Customer' such as 'Speed Post', such as 'Postman'
1. Deposit with Postman(DwP)
'Register', 'Parcels' and 'Bulk Customer'
OR
2. Deposit with Office(DwO)
If the Channel is
Select the Product as
selected as 'Branch Upon selecting the Product/s,
Accountable Articles Select Product such as
Office', then select the the appropriate Remarks
or Ordinary Articles 'Accountable Articles' or
BO from drop-down
1.DwP is Deposit with shall be selected from drop- 'Ordinary Articles'.
Individual Postman down
2.DwO is Deposit in the
Office
Select Batch, Beat
At Present following Remarks Select 'Batch'
can be selected. Select 'Beat' and Click 'Fetch'
DwP may be selected for
1. Local Holiday
'Invoice' and DwO may be
2. Missent
Scan the Articles selected for 'Window
3. Window Delivery Radio Button-- Pending for
Delivery'
4. Direct Deposit Returns(If Postman has not
5. Direct Return updated the Returns
through IMA
Click Save
Click 'Update Radio Button--Pending
Remarks' for Confirmation(For
confirming the Postman
Remarks)
Print Delivery Slip

The Postman has collected Cash through Accountable Articles and needs to be remitted
to Treasury

1. If the Postman has confirmed the Delivery Remarks through IMA, then
Delivery PA doesn't have any Role. The Delivery Supervisor will make
'Submit Accounts' for the Beat
OR
2. If the Postman has not confirmed the Delivery Remarks through IMA, then
Delievry PA has to take Returns and the Delivery Supervisor will make
'Submit Accounts' for the Beat

Postman Through IMA Not through IMA

Delivery Delivery
Supervisor PA

Take Returns-Select
Submit Accounts-
Channel and Select
Channel 'Postman'
Product

Radio-Button
'Pending for Returns'
Treasurer

Treasury-
Update Remarks
Cash/Cheques

Cash Process(Txn)

'Shift Begin/End'
Card-
Shift End
Postman and Delivery Management-eMO

Delivery
Supervisor

'Shift Begin/End'
Card-
Shift Begin

Delivery PA

1. eMO

Receive eMO View eMO

Operation 'Print' Operation 'Redirect' The User can take


and Click 'Print and Click 'Redirect eMO slip Duplicate
eMO' button eMO' button Printout

Invoice In Deposit To Be Invoiced Take Returns

Select the Channel


Branch Office

such as 'Postman',
Bulk 'Branch Office' and
Customer 'Bulk Customer'
Postman
Select the Channel
Select the Deposit Channel Select the Individual Product
such as 'Postman'
1. Deposit with Postman(DwP) such as eMO
and 'Bulk Customer'
Select the Branch Select the Bulk Select the Product as OR
Office Customer eMO 2. Deposit with Office(DwO)

Upon selecting the Product,


the appropriate Remarks Select Product eMO
1.DwP is Deposit with shall be selected from drop-
Take Returns
Select Batch, Beat Individual Postman down
2.DwO is Deposit in the
Office

At Present following Remarks Select 'Batch'


can be selected. Select 'Beat' and Click 'Fetch'
Scan the eMO DwP may be selected for
1. Local Holiday
'Re-Invoice' and DwO may be
2. Missent
selected for 'Window
3. Window Delivery Radio Button-- Pending for
Delivery'
4. Direct Deposit Returns(If Postman has not
5. Direct Return updated the Returns
Click Save
through IMA

Click 'Update Radio Button--Pending


Remarks' for Confirmation(For
Print Delivery Slip confirming the Postman
Remarks)
2

Delivery
Supervisor

Supervisor
Operations

For Bulk Payee,


Postman Cash
Supervisor Approval
Approval for eMO
for Bulk eMOs

Treasurer
The Postman has collected the Cash from Treasury

Treasury-
Cash/Cheques
Through IMA Not through IMA

Cash Process(Txn) Acknoweldge in IMA

1. If the Postman has confirmed the Delivery Remarks through IMA, then
Delivery PA doesn't have any Role. The Delivery Supervisor will make
'Submit Accounts' for the Beat
OR 2
2. If the Postman has not confirmed the Delivery Remarks through IMA, then
Delievry PA has to take Returns and the Delivery Supervisor will make
'Submit Accounts' for the Beat

For Ex:- The Postman has returned the Cash.


Upon taking the Returns, the Delivery Supervisor needs to
'Submit Accounts'

Delivery Supervisor

In Case of Window Delivery


through 'To Be Invoiced'

Submit Accounts- Submit Accounts-


Channel 'Postman' Channel 'Window'

Treasurer

Treasury-
Cash/Cheques

Cash Process(Txn)

Delivery
Supervisor

'Shift Begin/End'
Card-
Shift End
Bank Drawals and Bank Remittance at Bank attached Office

Treasury Module Day Begin by Treasury Supervisor(Sub Postmaster)

Treasurer

Bank Drawals Bank Remittance

Treausry-Bank Treasury-Bank

Bank Drawl Bank Remittance

Amount and Remarks Enter Amount, Remarks

Submit Enter Denomination

Submit

Treasury Supervsior

Treasury-Approval-Cheque Treasury-Approval-Cash
Approval(Src) Approval(Src)

Bank Module-Drawings
Management
Treasurer

Treasury-Reports-bank Remittance
Cheque Issue-Submit
Transaction and Bank Passbook

Treasurer

Treausry-Cash/Cheque-
Cheque Disposal
Stamp Request and IPO Request of SO processed at HO

Day Being in Treasury Module by Treasury Supervisor

Treasurer

Process of IPO Request by SO Process of Stamps Requests by SO

Treasury-Cash/Cheques-Cash Treasury-Cash/Cheques-Cash
Process(Txn) Process(Txn)

Treasury Supervisor Treasury Supervisor

Treasury-Approval-Cash Approval(Dst) Treasury-Approval-Cash Approval(Dst)

Treasurer Treasurer

Treasury-Cash/Chq-Cash Bag Treasury-Cash/Chq-Cash Bag

Sub-Accounts PA Sub-Accounts PA

Slips/Bags-SO Slip Generation-Close Bag Slips/Bags-SO Slip Generation-Close Bag

Mails PA Mails PA

Bagging Operation-Bag Despatch Bagging Operation-Bag Despatch


Stamp Requests and IPO Requests of SO processed at HO

Degin Begin by Treasury Supervisor

Treasurer

Treasury-Stamps/Stationary Treasury-IPO

Process Issue/Receipt Process IPO Indents

View & Issue-Submit View-Process and Confirm

Treasury Supervisor

Treasury-Approval Treasury-Approval

Stamp Issue/Receipt
Approve IPO Indents
Approval

View-Approve View-Approve

Sub-Accounts PA

SO Slips and Bags--SO Slip Generation--


Generate Slip

Mails PA

Bagging Operations-Bag
Despatch to SO
Placing Indent from HO to PSD and its Receipts from PSD to HO

HO Inventory Operator

Inventory-Raise Indent Operator

General Request-Add Product

Submit

HO Inventory Supervisor

Inventory-Authorize Raised Indent


Supervisor

Select Request ID- Authorize

PSD Operator

Inventory-Approve Indent Operator

Select Request ID-Submit

PSD Supervisor

Inventory-Authroize Approved Indent


Supervisor

Submit

Inventory Operator

Inventory-Accept Stock-Operator

Select the Indent No-Receive

HO Inventory Supervisor

Inventory-Accept Stock-Supervisor

Select the Indent No - Submit


SO Operations at HO

Inwards at HO Outwards to HO

Processing of Cash Request


Mails PA-SO Bag Receive
followed by PM Approval

Sub-Accounts PA-SO Slips and Bags- Processing of Stamp Request


Open SO Account Bag followed by PM Approval

Any Cash Remittance from SO- Capturing Cash Bag Processing of IPO Request
Transfer to Treasurer Weight and Submit followed by PM Approval

Any Documents, Transfer to


Concerned Barnch 1. Cash, Stamps and IPO
figures will auto-pouplate.

Accounts Verification-Verify SO Daily 2. Enter the List of


Account Documents to be sent to SO Sub-Accounts PA-Closure of SO
Account Bag

3. Generate SO Slip
Verify and Submit

4. SO Bag Close
Capture Bag Label and Bag
Weight
HO Summary to Cash Bagging PA-Bagging Operation-
Book(Preferably after Day End) Bag Despatch

Cash Book

Cash Account

Submit Cash A/c to PAO

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