IT 2.

0 – Quick Flow for Refresher Training

Day Begin - Supervisor

 Treasury - Tools - Day Begin

 Postman and Delivery Mgmt – Shift Begin

 Booking Solution – Counter Operations – Allot Counter to Operator (This

step is required only on the first day when a new PA joins. From the next
day onwards, no allocation is needed. The PA can directly log in and
begin the shift.)

Booking Solution (Counter PA)

 Booking Solution – Counter Operations – Begin Your Shift

 Perform MPCM Counter transactions.

 For Cash Advance / Stamp sale / IPO sale, Request for the same should
be initiated by Counter PA.

 Booking Solution – Counter Operations – Request Cash

 Booking Solution – Counter Operations – Request Inventory-
Stamps
 Booking Solution – Counter Operations – Request Inventory-IPO

 Treasurer to Process the Requests in Concerned Cards in

Treasury. (Prcc:1)

 Counter PA to accept the Cash/Stamp/IPO in the same menu used

for Requesting;
 Booking Solution – Counter Operations – Request Cash -
Acknowledge Cash received from Treasury – Green Tick
Button
 Booking Solution – Counter Operations – Request Inventory-
Stamps - Receive stamps from Treasury – Accept Button

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 Booking Solution – Counter Operations – Request Inventory-

IPO - Receive IPOs from Treasury – Scroll right and click on
Accept Button

Finacle (CBS/IPPB) McCamish

Login directly in Internet Do not login through outside. As it
Explorer/Edge (Outside login) is integrated, use the card Core
Insurance Solution to perform
PLI/RPLI transactions and Reports.

 Since Finacle (CBS/IPPB) and McCamish are not real time integrated
with the Booking Solution module, the following adjustment must be
performed to incorporate CBS/CIS figures into IT 2.0.

 CBS Finacle and IPPB Finacle figures are to be incorporated into

Booking Solution Module and Treasury Module. (2 Modules)

 McCamish figures to be incorporated into Booking Solution

Module only.(1 Module)

Adjusting CBS Finacle Figure in Booking Solution

Finacle Booking Solution

HTM - Cash/Cash Transfer
Dr - Teller A/c PA - Request Cash from Treasurer.
Cash Advance
Cr - Vault A/c (SOL ID + Treasurer - Process Request.
Received from
0406) PA - Acknowledge Cash
Treasury
Amount - Advance Amount - Advance amount
amount
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Find the Net figure from Finacle

(ie. HTCPIAE Balance minus
Advance Amount).

Eg 1: HTCPIAE Bal Rs.75000,

Advance Rs.100000
then net figure is Rs.-25000.
Eg 2: HTCPIAE Bal Rs.75000,
Advance Rs.50000
Find HTCPIAE balance.
then net figure is Rs.+25000
(This will tally with the
physical cash in case of
If the net figure is negative, the
After exclusive SB counter)
amount is to be entered as a
completing all
Payment figure
transactions HTM - Cash/Cash Transfer
(Before Dr - Vault A/c (SOL ID +
Booking Solution -> Miscellaneous
HISCOD) 0406)
Transactions Accounting -> Wallet
Cr - Teller A/c
Adjustment Payments (Remarks –
Amount - HTCPIAE
CBS Finacle)
Balance
If the net figure is positive, the
amount is to be entered as a
Receipt figure

Booking Solution -> Miscellaneous

Transactions Accounting -> Wallet
Adjustment Receipts (Remarks –
CBS Finacle)

Adjusting CBS Finacle Figure in Treasury

 After Cash adjustments, initiate HISCOD. Once date change is happened in
Finacle,
 Treasury Supervisor
 Treasury – Tools – CBS Data Fetch –
 Check the figures
 Click on Submit button.
 (This is performed for fetching CBS data to Daily Account. This should be
done on the same day without fail.)

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Adjusting IPPB Figure in Booking Solution

 IPPB Finacle and MATM Transactions
 Total Receipts and Total Payments made in IPPB are to be entered in IT
2.0. Generate the Cash Management Report from IPPB Finacle to obtain
these figures.

 If advance is received, PA to Request cash, TRR to Process, PA to
Acknowledge Cash in IT 2.0.
 No need to perform HTM entry in IPPB Finacle for Advance amount.

 Total payments in IPPB (IPPB Finacle and MATM. Eg : IPPB Wdls + AEPS
etc) to be given as Booking Solution->Miscellaneous Transactions
Accounting->Wallet Adjustment Payments (Remarks – IPPB Wdls)
 Total Receipts in IPPB (IPPB Finacle and MATM. Eg : IPPB Deposits + DLC
etc) to be given as Booking Solution->Miscellaneous Transactions
Accounting->Wallet Adjustment Receipts (Remarks – IPPB Deps)

Adjusting IPPB Figure in Treasury

 IPPB Finacle and MATM Transactions (No need to initiate/wait for IPPB
EOD)
 Treasury Supervisor
 Treasury – Tools – IPPB Data Fetch –
 Check figures and Submit
 (This is performed for fetching IPPB data to Daily Account. After fetching
IPPB data, no further transactions should be performed either in IPPB
Finacle or in MATM.)

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Adjusting McCamish Figure in Booking Solution

(McCamish figures will not be included in the Wallet balance
automatically. So before transferring Cash to Treasury in Booking
Solution, the McCamish balance should be fetched to Booking Solution
by Generating and Fetching the Common Submit Account.)
 Booking Solution – Counter Operations – Common Submit
Accounts – Generate Account
 Check Status. Click on Refresh button until the status becomes
Completed.
 Fetch Account. Submit Account with McCamish transactions will be
displayed.
 The McCamish transaction amount will now be added to the
Booking Wallet.
 Go back and check Wallet cash.
 Transfer Cash to Treasury.

Duplicate Receipt
 Barcode and Label Mngmt – Generate labels and Receipts

Article Cancellation
 Counter PA
 Booking Solution – Counter Operations – Article Cancellation
 Supervisor
 Booking Solution – Counter Operations – Article Cancellation
Authorization
Verify Insured Article
 INS Verification - 1
 Booking Solution – Counter Operations – Insured Article Authorization
 Enter the Revised Weight (with Envelope)
 Click on Authorize button.
 INS Verification - 2
 After fetching booked articles in Bag Management Module, Supervisor
to again verify Insured Articles as below.
 Bag Management – Supervisor – INS Article Verification
 Click on Close tab and Click on Fetch button
 Select the Article(s) and Click on Approve button.

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 INS Verification - 3 (For Insured Parcels)

 If it is an Insured Parcel, close it in an Insured Bag.
 Verify the Insured Bag - Bag Management – Supervisor – INS Bag
Verification
 Click on Close tab and Click on Fetch button
 Select the Bag(s) and Click on Approve button.
 Include the INS Bag into another Parcel Bag by ticking the option 'Include
Bag' and scanning the Bag label in Bag Close menu.

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Postman and Delivery Management

Print eMOs
 Postman and Delivery Mgmt – eMO View/Print – Fetch Data
EMO Invoicing to Branch Office / Postman /Bulk Addressee
 Postman and Delivery Mgmt – Delivery Operations – Invoice - EMO

Postman Cash Approval for EMO (Supervisor)

 Emos invoiced to Beats needs to be approved by Delivery Supervisor.
 Postman and Delivery Mgmt – Supervisor Operations – Postman Cash
Approval for EMO
 Select Beats one by one and Approve
 (This step is not required in C Class Offices)
Cash Payment to Postman for EMO
 Treasury Operator
 Treasury - Prcc:1 under CASH TRANSACTION STATUS - Process – Enter
Denominations – Submit

Bag Management
Bag Receive
 Bag Management – Bagging Operation – Bag Receive (F1)
1. Receive Mail Bags from RMS/NSH/PH

2. Receive Account Bag from HO

Bag Open
 Bag Management – Bagging Operation – Bag Open (F2)
 Open Mail Bags from RMS/NSH/PH
 Accounts – BO Slips and Bags – Open SO Account Bag
 Click on View button.

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 If any documents/cash/IPO/Stamps are missing or not tallying, enter

Error remarks in text box.
 Click on Confirm & Open Account Bag
 (Cash/Stamp etc in the Account Bag then to be received in Treasury
Module)

Postman and Delivery Management

Invoicing of RL/SPEED/PL to Branch Office / Postman /Bulk Addressee
 Postman and Delivery Mgmt – Delivery Operations – Invoice

Data Entry (Postage Due/COD Retail etc) (SAP - ZART_UPLOAD)

 Postman and Delivery Mgmt – Delivery Operations – Invoice
 Click on Red Pencil button against the article for Data Entry (Name,
Address, Postage Due, COD Retail, Customs Duty - Data entry and COD
Data Fetch etc) while Invoicing to Beat/BO.
 Please note: Special Characters in Name or Address fields etc should be
avoided. Otherwise in case of VP Articles, VPMO cannot be booked.
 In case of VP articles, extra care should be made to enter the Name of
Sender and Receiver correctly. In VPMO booking, name of payee cannot
be changed.
 In case of Customs duty, enter the total amount (Customs duty + Postal
Fee)
 For COD articles, booking data will be fetched; however editing is not
possible for COD articles. Whereas for COD Retail articles (VP), data can
be edited.

 Select All – Save – Print Delivery Slip

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Discrepancy Report / Missent / Local Holiday / Direct Window Delivery

 Postman and Delivery Mgmt – Delivery Operations – To be Invoiced

 This tab shows the list of articles that are received, but not invoiced to
BO/Beat.
 Following Options are available

Window Delivery of Deposited Articles

 Postman and Delivery Mgmt – Delivery Operations – In Deposit

 Select Deposit with Office option and Fetch. Select Article and Click on
Window Delivery.

REPORTS

 Reports (Article Summary Reports, EMO Paid Report, Postman

Performance Report etc available in Postman and Delivery Mgmt –
Reports

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TREASURY
Cash to Branch Office
Cash to BO (BPM did not placed Cash to BO (BPM placed Request thru
Request thru Device) Device)
 Treasury Operator  Treasury Operator
 Treasury – Cash/Cheque – Cash  Treasury – Prcc:1 - Process
Remittance
 Treasury Supervisor
 Treasury – App(src):1 -
Approve  Treasury Supervisor
 Treasury – App(Dest):1 –
Approve

 Treasury Operator
 Treasury – Cash Bag
 Select BO Name – Submit - Tick  Treasury Operator
Transaction – Close Bag  Treasury – Cash Bag
 Enter Cash Bag Weight - OK  Select BO Name – Submit - Tick
Transaction – Close Bag
 Enter Cash Bag Weight - OK

Stamps to Branch Office

Stamps to BO (BPM did not placed Stamps to BO (BPM placed Request
Request thru Device) thru Device)
 Treasury Operator  Treasury Operator
 Treasury – Stamps/Stationery –  Treasury – Prcc:1 - View&Issue
Request/Remittance – – Modify/Delete,if reqd –
Remittance Submit
 Add Stamp Names and Quantity
 Finally Select BO Name and
Submit
 Treasury Supervisor  Treasury Supervisor
 Treasury – App(Src):1 – Approve  Treasury – App(Dest):1 - View –
Approve

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ACCOUNTS
BO Slip Generation
 Please Note : Before generating the BO Slip, ensure that you have
completed all the tasks like Articles/EMO invoicing to BO, Closing of the
cash bag to BO, Transfer of stamps to BO etc.
 Accounts – BO Slips and Bags – BO Slip Generation
 In Common Remarks column, enter common instructions/documents
sent to all BOs

 Click below the column List of Documents against each BO to enter

specific documents sent to each BOs.

 Click on Preview button and Check the BO Slip.

 If everything is correct in BO Slip Preview, Click on Generate Slip button
and Print the BO Slip.
 Click on Close Bag button
 Enter BO Bag Label, BO Bag Weight
 Click on Submit & Close Account Bag
 Note down the Bag Number in BO Slip.

 Bag Management Module – Bagging Operation – Bag Despatch (F6)

 Select Schedule, Enter BO Bag Number and Despatch

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OPEN BO BAG (After Noon)

 After Noon – When BO Bags are received from Branch Offices
 Bag Management – Bagging Operation – Bag Receive (F1) – Enter BO
Bag Number
 Accounts Module – BO Slips and Bags – Open BO Bag
 Tick the articles received from BO.
 If any documents/cash/IPO/Stamps are missing or not tallying, enter it in
the space provided.
 Click on Confirm & Open Account Bag button.
 Cash from BO to be received in Treasury module Dashboard.

Verifying BO Accounts (BO Summary)

 Supervisor
 Accounts Module – Accounts Verification – Verify BO Daily Account
 Click on View button to see BO Receipts/Payments. Cross check with
manual BODA and close.
 Click on Verify button.
 If any mismatch entry passed by BPM, Reconcile the mismatch entries
by transferring to the correct Account Codes. After reconciling all the
mismatch entries, close the Mismatch pop up window. BODA can be
seen. Close the BODA window too.
 Click on Verify button again. Now it will fetch the updated BODA.
 Click on Verify button.
 After verifying all BO Daily Accounts, click on View BO Summary
button.
 Take Print out.
Reconciliation of Mismatch Entry by Account Office (Refer SOP)

If due to non reflection of figures in BODA (Technical Issues), BPM has

passed Mismatch entry, then the SO has to transfer the amount from
mismatch Account Codes to the Correct Account Codes. Likewise, mismatch
entries by SO should be rectified by HO. Steps detailed below.

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 Sub Accounts – Accounts Verification – Verify BO Daily Account

 Click on Verify button
 If any mismatch entry is made by the branch office, a pop up will be
shown as below. Click on Reconcile button for each mismatch entry.

 Next screen would be like this;

 In Mismatch Account Code – select the same

mismatch Account Code shown in the table.

 In Account Code – Select the actual Account Code of

the missing entry (Eg : Recurring Deposit/ SB Deposit/ IPPB / SB WDL /
PLI/RPLI etc) (Enter the Account code or A/c code description and select
from the drop down list.)
 Enter Amount
 Enter Remarks
 Click on Add button.

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 Add other entries, if any, in the selected mismatch entry. (Balance

amount to be entered should become zero)

 Finally Click on Post button.

 Repeat the process for other Mismatch Entries too.
 Go back and click on Verify button again for the BO/SO and verify the
BO/SO account.

Accounting Entry Cancellation for BOs (Accounts Module) – Refer SOP

 If any wrong accounting entry is entered in IT 2.0, it can be cancelled
under the option Accounting Entry Cancellation in Accounts module for
current date / previous dates by SPM (Supervisor).
 Supervisor
 Accounts Module – Accounts Verification - Accounting Entry
Cancellation
 Select Date, BO Name, Enter Remarks and click on Get Details button
 All the Accounting Entries for the date will be displayed.
 Select the entry to be Cancelled/Deleted
 Click on Delete button.
 A minus entry for the deleted entry will appear in today’s DTR. (Like
reversal in SAP). Mismatch entry to be made at the time of Day End.

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POSTMAN AND DELIVERY MGMT

Returning Unclaimed articles after 7 days
 Postman and Delivery Mgmt – Click on Arrow button on Right

 Click on the count under Articles pending for more than 7 Days

 Select the article to be returned (one at a time). Select RTS remarks and
click on Update Remarks button.

 Fetch the articles in Bag Management and Close bag.

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Postman Returns
 Once the articles are invoiced, the delivery staff to open IMA (Internal
Mobile Application) in IPPB supplied phones or DSS (Door Step Service)
app in BYOD phones.
 Acknowledge the articles. Give delivery remarks.
 Photograph is mandatory for undelivered articles except Returned to
Sender / Redirected / Deceased
 For delivered articles, obtaining signature in IMA app is mandatory.
 PA - Postman and Delivery Mgmt – Delivery Operations – Take Returns
 Click on Pending for Confirmaton radio button.
 The Undelivered articles of the beat will be fetched automatically with
the remark given by delivery staff. Cross check the remarks with the
articles / delivery slip. Remarks of undelivered articles can be modified
by Supervisor in Supervisor Operations tab, if required.
 Then Confirm Remarks
 No modification can be done, if an article is shown as delivered in IMA
app.
 If all the articles are delivered, then there will be nothing to Confirm by
PA. He can directly go to Book VPMO/Submit Account.
 If due to any reason IMA/DSS app was not used by the delivery staff,
then PA can take returns of articles as was done earlier. In such cases,
he has to select the option Pending for Returns and take returns. Then
click on Pending for Confirmation option and confirm undelivered
article remarks.

VPMO Booking (CODMO)

 Booking Solution – Money Remittance – Domestic MO Booking
 MO type – COD Money Order
 Select the VP article delivered and book CODMO.
 Cash will not be added to Wallet balance.

Submit Account (Beat EOD)

 Postman and Delivery Mgmt – Delivery Operations – Submit Account
 Do submit account for all beats and Window.

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Cash Return from Postman

 Treasury – Prcc:1 in CASH TRANSACTION STATUS - Process

Postman Shift End

 Postman and Delivery Management – Shift Begin/Shift End – Shift End

BAG MANAGEMENT (Bag Close/Despatch)

1. Fetching of Booked/Redirected/RTS/BO Articles for Despatch
 Bag Management – Bagging Operation – Fetch From Counter
 Click on button.

 Click on Fetch Button.
 Select All
 Click on Accept Articles button.

2. Bag management – Insured Article Verification - (Supervisor)

 Bag Management – Supervisor – INS Article Verification
 Click on Close tab and Click on Fetch button


 Select the Article(s) and Click on Approve button.

3. Bag Close of Booked/Redirected/RTS/BO Articles (RL/SP/PL etc)

 Bag Management – Bagging Operation – Bag Close At PO (F3)

4. Station Bag Close

 Bag Management – Bagging Operation - Station Bag Close

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5. Bag management – Insured Parcel Bag Verification - (Supervisor)

 After closing an Insured Parcel Bag, the same needs to be verified by
supervisor as below.
 Bag Management – Supervisor – INS Bag Verification
 Click on Close tab and Click on Fetch button


 Select the Bag(s) and Click on Approve button.
 Then Close the INS Parcel bag into another Parcel Bag.

6. Bag Despatch
 Bag Management – Bagging Operation – Bag Despatch (F6)
Make sure all the articles are despatched by checking the reports in Bag
Management-Reports-Article Reports-Article Pending for despatch
Mark Pending
If any article is pending, Shift End for Postman and Delivery Management
cannot be performed.

 Bag Management – Supervisor – Change Article Status

 Check in Available Articles / Pending Articles Tab

 Select All types, and click on Fetch button
 Find the reason for pendency.
 Articles status can be changed as Handled Manually / Mark Pending for
Despatch

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Articles/Bag Error in IT 2.0

Errors regarding Bags/Articles can be raised in IT 2.0

 Bag Management – Supervisor – Error Management

Bag Management – Tools

 Bag Management – Tools –

 Modify Opened Bag Content – Modify Articles Type (RL/SP etc) and
Insured flag.
 Change Receive Bag Status for Bag Open – For errors such as Forwarded
Bag/Bag locked etc
 Change Closed Bag Destination – To change destination office of a closed
bag. Eg : If a bag destined to RMS is closed to NSH by mistake, it can be
changed in this menu.
 Bag Deletion – To delete a closed bag.
 Cancel Bag Despatch – To cancel despatch for a bag
 Reopen Closed Bag – To delete/add articles to a closed bag
 Change Pincode – Change Pincode of articles for bag closing.

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Bag Reports
 Reprint Bag Manifest / Reprint Mail List etc
Reports
 Article Abstract / Booking and Despatch Abstract / Bag Reports / Opened
Bag Manifest / Discrepancy Report etc

TREASURY

CASH TO HO/CASH OFFICE (Treasury)

 Treasury Operator
 Treasury -> Cash / Cheque -> Cash Remittance
 Select Cash Office Name to which cash is being remitted.
 Enter Amount, Remarks, Denominations
 If Special Remittance, Select Line Limit (Mode of Conveyance of Cash)
and Employee ID(s) of employees who will deliver the cash to
destination office.
 Submit
 Treasury Supervisor
 Treasury -> Approval -> Cash Approval(SRC) -> (Modify amount, if
required) ->Approve
OR

 Click on App(Src): 1 under CASH TRANSACTION STATUS card and Click

on Approve
 Treasury Operator(If remittance in Cash Bag)
 Treasury -> Cash / Cheques -> Cash Bag
 Select Office, Click on Submit
 Tick the transaction and click on Close Bag button
 Enter Cash Bag weight and Click on OK.

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Close Account Bag to HO Accounts Module (SPM)

 Closing of Account Bag to HO is to be performed in IT 2.0.

 Before Closing A/c Bag, make sure Cash Bag to HO (if cash is remitting
in CB) is closed in Treasury Module.

 Accounts Module – Slips and Bags – Close Account Bag to HO

 Cash Sent Details can be seen
 Enter the Documents sent to HO in List of Documents column
 Click on Close Bag
 Enter Bag Number, Bag Weight
 Click on Submit & Close Bag button.

Bills Paid (Voucher Posting) – TREASURY

 Treasury Operator
 Treasury -> Cash / Cheque -> Misc Transactions
 Receipt/Payment , Cash/Cheque, Account Code (GL code), Amount,
Remarks
 Insert
 Submit
Enter the Account Description in Account Code column to find concerned
Account Code. Eg : type Unclassified, related Account Codes will be listed
below for selection. Eg : Unclassified Receipts.

(Receipt Transactions and Payment transactions can be accounted using this

option. Eg :Bills Paid, UCR in Treasury, UCP in Treasury etc)
 Treasury Supervisor
 Treasury -> Approval -> Misc Transactions Approval
 Enter Remarks and Click on Approve

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BANK DRAWING
 Treasury Operator
 Treasury -> Bank -> Bank Drawl
 Enter Amount, Remarks and click on Submit button

 Treasury Supervisor
 Treasury -> Approval -> Cheque Approval(SRC) -> Approve/Reject
 Select the Employee ID(s) who would draw cash from the Bank and
Submit.
OR
 Click on App(Src): 1 under CHEQUE TRANSACTION STATUS card and Click
on Approve.

 Treasury Operator


 Bank Module -> Drawings Management -> Cheque Issue
 Click on View Details button against the entry.
 Cheque Number assigned to the entry will be shown. Click on Issue
Cheque button.
BANK REMITTANCE
 Treasury Operator
 Treasury -> Bank -> Bank Remittance
 Enter Amount, Remarks and Denomination correctly. Click on Submit
button

 Treasury Supervisor
 Treasury -> Approval -> Cheque Approval(SRC) -> Approve/Reject
(Modify amount, if required)
 Select the Employee ID(s) who would remit cash to the Bank and Submit.
OR

 Click on App(Src): 1 under CASH TRANSACTION STATUS card and Click

on Approve.

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 Treasury Operator
 Treasury -> Reports -> Bank Remittance Transactions
 Select Date and click on Generate button.
 Click on Print button.
 ACG11 (Memo of Remittance to Bank) and ACG8 (Treasury Bank Pass
Book) will be generated.

BOOKING SOLUTION (Counter Closing)

 Transfer Cash to Treasury
 Booking Solution – Counter Operations – Transfer Cash
 Treasurer to Process the Cash receipt.

 Common Submit Account

 Counter PA
 Booking Solution – Counter Operations – Common Submit Accounts
 Click on Generate Account
 Click on Check Status button to check submit account process is
Completed/Pending. If Pending, Click on Refresh button to update
status.
 Once the process is Completed, Click on Fetch Account button.
 (Please double check that CBS , IPPB and McCamish adjustments are
done and reflected)
 If the difference between Receipts and Payments is zero, click on
Download PDF button and take print out.
 Click on Submit Account button.
 Supervisor
 Booking Solution – Counter Operations – Common Submit Accounts
Supervisor
 Select Employee ID and click on Fetch Account button.
 Click on Verify Accounts button.

 Counter PA – Shift End

 Booking Solution – Counter Operations – End Your Shift

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Accounting Entry Cancellation (Refer SOP)

 If any wrong accounting entry is entered in IT 2.0, it can be cancelled
under the option Accounting Entry Cancellation in Treasury module for
current date / previous dates by SPM(Supervisor).
 Treasury Supervisor
 Tools - Accounting Entry Cancellation
 Select Date, Enter Remarks and click on Get Details button
 All the Accounting Entries for the date will be displayed.
 Select the entry to be Cancelled/Deleted
 Click on Delete button.
 A minus entry for the deleted transaction will appear in today’s DTR.
(Like reversal in SAP). Mismatch entry to be made at the time of Day
End.

TCB & DTR (Treasury)

 Treasury – Reports – TCB (Enter Cash Denominations, if asked for and
Submit)
TCB Closing balance shows the Cash Closing Balance.
 Treasury – Reports – DTR
DTR Closing Balance includes Cash balance, Cash in Transit Balance,
Stamps and Stationery Balance.
 SO Daily Account (Accounts Module) Balance Shows the Closing Balance
of SO and subordinate BOs. (Steps detailed below).
 One copy of all these documents should be forwarded to HO.

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TCB & DTR Closing Balance should tally with the physical cash.
Exceptional Cases :
 If TCB is tallied with physical cash, but DTR is showing difference due to
any technical issues – then identify the heads which are not reflected in
DTR. Then make a Mismatch Entry under proper head to tally DTR for
the time being.
 Before entering a mismatch entry, please wait for some time, as the
original transaction may take time to reflect. Also, check if any
verification is pending in any module. If, after all the necessary checks,
the figures are still missing in the DTR, then proceed with the mismatch
entry. (Procedure mentioned in Page Number 30)
 Head Office needs to make the Reconciliation entry to transfer the
amount from Mismatch Account Code to the correct Account code,
while verifying SO Daily A/c in Sub Accounts Module. (Procedure
mentioned in Page Number 12)

ECB Memo (Accounts Module)

 Accounts Module – ECB management – Generate ECB
 Date – Fetch
 Add Liabilities
 Generate ECB

 Accounts – ECB management – Review/Close ECB (For Verifying ECBs

generated by BPMs)

SO Daily Account (Accounts module)

 Accounts Module – Accounts Verification – Generate SO Daily
Account
 Date – Fetch
 Status of BODA Verification will be shown. All BO Daily Accounts
should be verified before Generating SODA
 Click on Generate SO Daily Account
 SODA can be seen. If it is correct, do not take print out now.

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 Go to Treasury module -> Tools – Day End. After Treasury Day End,
go to
 Accounts – Accounts Verification – Generate SO Daily Account and
take print out (2 copies)
 1 copy to be forwarded to HO. Other copy to be retained as office
copy.
SELF SERVICE
 APPLY LEAVE / PAY SLIP / GPF etc

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Some Points to Remember

 Same day tallying of TCB, DTR and SODA to be ensured. If DTR not tallied
due to non reflection of figures (technical issue), Mismatch entry may be
made, which should be reconciled at the Account office immediately on
receipt of Daily Account by comparing the supporting vouchers/reports.
 No need to Start Database / Run Daily Sync / Run High Sync after IT 2.0
rollout.
 Booking Solution
 Do not book articles with auto generated Barcodes till Thermal printer is
supplied.
 While booking eMO/Articles in Booking Solution, after entering the
pincode, we need to select the destination office name from drop down
list. As of now, do not select the name of a Branch office; always select
the SO/HO name from the list.
 Acknowledgement Due (A/D) Facility is replaced with Proof of Delivery
(POD), which is chargeable @ Rs.10 + gst
 UPI QR system is introduced in Booking Solution. Click on Validate
button only after successful payment by the customer.
 Wallet Balance should be checked only in Home screen. Do not
check/refresh the wallet balance in any other screens. The application
may display 0 or will throw error.
 Do not fail to account CBS, IPPB figures as per the logic shared above.
 Counter PA should perform Shift End only after Postman Submit A/c is
performed and VPMO is booked in Booking Solution module.

 Unable to transfer physical cash to treasury as wallet balance is not

updated (CEPT SOP No. 1)

For example: The actual cash in hand is Rs. 1500, but the Booking
Solution wallet shows only Rs. 1000. Therefore, it is not possible to
transfer the full amount of Rs. 1500 to the Treasury.
Action to be taken:
a) Enter the amount which is not reflected in wallet balance under
Booking Solution -> Miscellaneous Transactions Accounting -> Wallet
Adjustment Receipts (Here Rs.500)
b) Transfer the cash to Treasury (Rs.1500)

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c) Enter the same amount as at (a) above under Booking Solution ->
Miscellaneous Transactions Accounting -> Wallet Adjustment
Payments (Here Rs.500)
d) Ignore the residual amount (Rs.500) shown in wallet, it will be
adjusted after next counter shift begin.

 Postman and Delivery Mgmt

 For COD Retail (VP) articles always open Data Entry screen while
invoicing and check to make sure that no special characters exists in the
Name/Address data. If any special character is there, VPMO booking
cannot be performed and will affect the Day End. Name of
Sender/Addressee should be entered correctly, because name cannot be
changed in VPMO booking option.
 For VP articles, GST is applicable on VP Commission amount, which is to
be collected from the addressee. (VP Value + Commission + GST on
Commission) In Data Entry option, we need to enter only the VP Value.
 In case of Missent articles, do not invoice to beats. Redirect directly from
Postman and Delivery Mgmt – Delivery Operations – To be Invoiced
 For redirection of articles, a fee of Rs.6 per item is applicable. This
amount will appear as a due to be collected from the addressee in the
new office (Redirected Destination). While invoicing the article, the
amount will appear against the article which we cannot edit.
 Treasury
 Do not take IPPB/Other transactions by BPM/ABPM after BPM has
performed Close Account in IMA app. (In case of BOs)
 Do not take IPPB transactions after PM/SPM have performed IPPB Data
Fetch in Treasury Module. (In case of SOs/HOs)
 Accounts Module
 BO Slips should be generated and sent to all BOs daily.
 BO DTR cannot be printed. BO Slip contains the Opening Balance of BOs.
 At evening, all BO daily accounts should be verified before generating SO
Daily Account.
 Bag Management
 While opening Bag and receiving an Insured Article, before scanning the
Article Barcode, INS flag should be ticked. Then scan the article.

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 If Insured Flag was not ticked at the time of receiving the article, Article
status can be changed to INS in Bag Management – Tools - Modify
Opened Bag Content
 INS Article (Received for delivery) Verification in Bag Management –
Supervisor – INS Article Verification – Receive – Fetch
 INS Bag (Received for delivery) Verification in Bag Management –
Supervisor – INS Bag Verification – Receive – Fetch

 For C Class offices, approval is not required for many operations like
EMO booking/Cash Transfers/EMO Cash Approval etc. Hence should be
more cautious while performing a transaction.
 Bank attached offices cannot request/remit cash from/to HO/Cash
Office.
 System time should be the same as IT 2.0 server time.

 STAMP SALE BY IMPS/NEFT/RTGS

Stamp bulk sale for Online In Treasurer Login,

payments done by the customers
till online payment option is 1. Show the Stamp Bulk Sales.
provided in the stamps bulk sale Select the payment mode as 'Cash'.
menu The Cash Balance will raise. Verify it

2. To adjust the Cash Balance, go to

Misc transactions-select the
Transaction Type(Payment)-
Transaction Mode 'Cash'-Account
Code- "Remittance to Bank
Electronic" and in Remarks 'UTR'
Number shall be updated.
Verify the transaction.
3. Then in PM Login Go to
Bank Module-Online remittance-
Enter the UTR Particulars and Click
'Submit'.

From 1 and 2, the entry will reflect

in DTR and TCB From 3 the entry
will reflect in Remittance Schedules

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 Amount Mismatch Entry (Refer SOP)

This is used to handle cases where physical cash is tallied with TCB, but
few heads are missed in DTR (Daily Transaction Report) and DTR closing
balance is not tallied with TCB closing balance. At the time of Day end, system
checks the TCB closing cash balance with that of DTR. In case of a mismatch,
system will show the difference amount. The user should identify which entries
are missing in the DTR — such as RD deposits, SB withdrawals, PLI/RPLI
transactions, IPPB, or other Receipt/Payment figures — by comparing the DTR
with the respective reports.
This amount should be added under the corresponding account codes listed
below to tally the DTR and proceed with Day End. This will not affect the TCB.
Only DTR balance is adjusted.

(Please Note: Sometimes the server may take some time to reflect all the
figures. So wait for some time before making Mismatch entry. Also check
whether all verifications, receipts, payments etc are done)

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