CHAPTER NO.

TITLE PAGE NO
ABSTRACT i
LIST OF TABLES ii

LIST OF CHARTS ii
1 INTRODUCTION 1

1.1Introduction 2
1.2 Goods and service tax 3
1.3 value added tax 4
1.4 retailing 4
1.5 Types 6
1.6 Fast moving consumer goods 7
1.7 statement of problem 7
1.8 Scope of the Study 8
1.9 Objective of the Study 8
1.10 Limitations 8
2 2.1 REVIEW OF LITERATURE 9
3 3.1 RESEARCH METHODOLOGY 15
3.2 Research Design 16
3.3 Descriptive rearch 16
3.4 Sampling design 16
3.5 sources of data 17
3.6 tools for analysis 17
4 DATA ANALYSIS AND INTERPRETATION 18
4.1 Percentage analysis 19
4.2 Pie Diagram 18
4.3 Bar Diagram 20
5 FINDINGS, SUGGESTIONS AND CONCLUSION 38
5.1 Findings of the Study 39
5.2 Suggestions 40
5.3 Conclusion 41
REFERENCES 42
WEBSITES 43
APPENDIX – I (Questionnaire) 44
Abstract
Good and services Tax (GST) Act has radically reshaped Indian economy. This Act has been

considered as a biggest indirect tax amended so far which was long anticipated and certainly

guarantee to create independent platform for all goods and services offered in India. The

objective of this study is to analyse the significant effect of GST system in Retailers business

with reference to Coimbatore District. Presumably, GST system have created uneasiness

among various sectors in Indian economy. The case of retail sector is predominant effect as it

generate wide employment opportunities in rural and urban sector and also enables large

volume of transactions. As per global scenario, India is considered to be highest in terms of

per capita retail space and the fifth largest preferred retail destination. The rapid growth of

retail sector has made a way for GST era to move forward and it is an important discussion

across several division. However, India’s vibrant retail sector is based on Compound Annual

Growth Rate(CAGR). The real challenges faced by the retailers in the present GST system

will be sourced through this study and suggested for better integration of State economies and

boost overall growth.

TABLE NO. PARTICULARS PAGE NO.

4.1 Demographic variable of sample 19

4.2 Awareness level 20

4.3 Getting knowledge about GST 21

4.4 Registration in composition scheme 22

4.5 System benefit 23

4.6 Problem related to GST procedures 24

4.7 Effect of GST on some factors 25

4.8 Tax rates 26

4.9 Benefit of from GST 2

4.10 Loss from GST 2

4.11 Opinion about implementing GST 2

4.12 Impact of GST on nation economy 30

4.13 Opinion about GST structure 32

4.14 IGST In favour of retailers 33

4.15 Increment of profit level after GST implementation 34

5.1 Summary 35

5.2 Finding 36
 LIST OF CHART

INTERPRETATION:

The above table shows that age wise distribution of sample

respondents. It says that 35% the respondents are belonging to the age group of between 25 to

35. And 28% of the respondents are belonging to the age group of between 45 to 55. The 7%

of the respondent are belonging to the age group of above 55.

The above table shows that gender wise distribution of sample

respondents. It says that 83% of the respondents are male and the balance 17% of the

respondents are female. Majority of the respondents are male.

The above table shows that distribution on the basis of educational

status of samples respondents. It says that 32% of the respondents are SSLC, 27% of the

respondent are PLUSS TWO. And 20% of the respondents are below SSLC, 16% of them are

Graduates. And remaining 3% of respondents are PG. Majority of the respondent are SSLC
 CHAPTER 1
INTRODUCTION

1
 1.1 INTRODUCTION

The Goods and Services Tax (GST), the biggest reform in India’s indirect tax

structure since the economy began to be opened up 25 years ago, at last looks set to

become reality. The Constitution (122nd) Amendment Bill finally got the nod of Rajya

Sabha. Government successfully stitching together a political consensus on the GST

Bill, to pave the way for much awaited roll out of the landmark tax reform that will

create a common market of 1.25 billion people. GST will be a game changing reform for

Indian economy by developing a common Indian market and reducing the cascading

effect of tax on the cost of goods and services. It will impact the Tax Structure, Tax

Incidence, Tax Computation, Tax Payment, Compliance, Credit Utilization and

Reporting leading to a complete overhaul of the current indirect tax system. Law,

provide for compensation100% to States for any loss of revenues arising on account of

GST, for a period which may extend to five years, based on the recommendations of the

GST Council Here, every tax payer will be issued a 15digit common identification

number which will be called as “Goods & Service

Tax Identification Number” (GSTIN) a PAN based number.

GST is a consumption based tax levied on sale, manufacturing

and consumption of goods & services at a national level. Many taxes have been

subsumed under GST which are as under

IMPACT OF IMPLEMENTATION OF GST AMONG RETAILERS

2
 Central Indirect Taxes & Central Excise Duty
Levies
o Additional Excise Duties
o Excise Duty levied under the Medicinal Preparations
(Excise
o Duties) Act, 1955 Service Tax
o Additional Customs Duty (CVD)

o NSpecial Additional Duty of

o Customs
o Central Surcharge and Cess

State Indirect Taxes & o VAT / Sales Tax

Levies
o Entertainment Tax (other than the

o tax levied by local bodies)

o Central Sales Tax

o Octroi & Entry Tax

o Purchase Tax

o Luxury Tax

o Taxes on Lottery Betting and

o Gambling

o State Cesses and Surcharges

Items not covered under (as in Proposed Draft) GST: Alcohol, tobacco, petroleum
product, electricity etc. are not covered under GST..
GOODS AND SERVICE TAX (GST)

3
  Goods and Service Tax Law in India is a
comprehensive, multi-stage, destination based tax that
is levied on every value addition.

 In simple words, Goods and Service Tax is an indirect tax

levied on the supply of goods and services. GST Law has
replaced many indirect tax laws that previously existed in India.
GST is one indirect tax for the entire country.

 Under the GST regime, the tax will be levied at every point of
sale. In case of interstate sales, Central GST and State GST will
be charged. Intrastate sales will be charged to Integrated GST.

 The GST journey in India began in the year 2000 when a

committee was set up to draft GST Law. It took 17 years from
then for the law to evolve. In 2017 the GST Bill was passed in
the Lok Sabha and Rajya Sabha. On 1st July 2017 the GST Law
came into force.

 The main advantages of GST remove the cascading effect on

the sale of goods and services. Removal of cascading effect will
directly impact the cost of goods. The cost of goods should
decrease since tax on tax is eliminated in the GST regime.

 GST is also mainly technologically driven. All activities like

 registration, return filing, application for refund and response to notice
needs to be done online on the GST portal. This will be speed up the
processes. Advantages of GST are,

4
o
Removing cascading tax effect.

o
Higher threshold for registration.

o
Composition scheme for small businesses.

o
Online simpler procedure under GST.

o
Lesser compliances.

o
Defined treatment for e-commerce.

o
Increased efficiency in logistics.

o
Regulating the unorganized sector.

5
o

• CGST collected by the Central Government on an intrastate

sale.

• SGST collected by the State Government on an intrastate sale.

• IGST collected by central government for inter-state sale

VALUE - ADDED TAX (VAT)

A value- added tax (VAT) is a consumption tax placed on a

product whenever value is added at each stage of the supply chain,
from production to the point of sale. The amount of VAT that the user
pays is on the cost of the product, less any of the costs of materials
used in the product that have already been taxed.

RETAILING

Retail refers to the activity of reselling. A retailer is any person

or organisation is a reseller who sells good or services directly to
consumers or end-users. Some retailers may sell to business customers,
and such sales are termed non-retail activity. In some jurisdiction or
regions, legal definitions of retail specify that at least 80% of sales
activity must be to end-users.

6
TYPES;

DEPARTMENTAL STORES: A departmental store is a set-up which

offers wide range of products to the end-users under one roof. In a
departmental store, the consumers can get almost all the products
they aspire to shop at one place only.

DISCOUNT STORES: Discount store also offer a huge range of

products to the end-users but at a discount rate.

SUPERMARKET: A retail store which generally sells food

products and household items, properly placed and arranged in
specific departments.

WAREHOUSE STORES: A retail format which sells limited stock

in bulk at a discounted rate.

KIRANA STORES: Kirana stores are the small stores run by

individuals in the nearby locality to cater to daily needs of the
consumers staying in the vicinity.

SPECIALITY STORES: It would specialize in a particular product

and would not sell anything else apart from the specific range. They
sell only selective items of one particular brand to the consumers
and primarily focus on high customer satisfaction.

MALLS: Many retail stores operating at one place form a mall. A

mall would consist of several retail outlets each selling their own
merchandise but at a common platform.

7
 E- TAILERS: The customers can place their order through internet,
pay with the help of debit or credit cards and the products are
delivered at their homes only.

DOLLAR STORES: It offer selected products at extremely low

rates but here the prices are fixed.

FAST MOVING CONSUMER GOOD (FMCG)

Fast-moving consumer goods are products that sell quickly at relatively low
cost – items such as milk, gum, fruit and vegetables, toilet papers, soda, beer
and over-the-counter drugs like aspirin.
The fast moving consumer goods industry covers the households’ items that you
buy when shopping in the supermarket or pharmacy. ‘Fast moving’ implies that
the items are quick to leave the shelves and also tend to be high in volume but
low in cost items.
The products are ones that are essential items that we use day in and day out.
This multi-million-dollar sector holds some of the most famous brand names
that we come across every single day.

TEXTILES

A type of material composed of natural or synthetic fibres.

Types of textiles include animal-based material such as wool or silk,
plant-based material such as linen and cotton, and synthetic material

8
 such as polyester and rayon. Textiles are often associated with the
production of clothing,

The textile industry is primarily concerned with the design,

production and distribution of yarn, cloth and clothing.
The raw material may be natural, or synthetic using products of the
chemical industry.

HOTEL

The primary purpose of hotels is to provide travellers with shelter, food,

refreshment, and similar services and goods, offering on a commercial basis
thing that are customarily furnished within households but unavailable to people
on a journey away from home. Historically hotels have also taken on many
other function, serving as business exchanges, decorative showcase, political
headquarters, vacation spots, and permanent residences. The hotel as an
institution, and hotels as an industry.

MEDICAL SHOP

A store that sells health care products and medicines. Customer can buy both
over-the-counter and prescription medication at a drug store. It is not uncommon
for drug store to carry other frequently used household products and
merchandise.
It is a retail shop which provides prescription drugs, among other products. At
the pharmacy, a pharmacist oversees the fulfilment of medical prescription and
is available to give advice on their offering of over-the-counter drugs. A typical
pharmacy would be in the commercial area of a community.
9
10
 JEWELLERY

A branch of industry that produces articles from precious metals and gems and
from other materials subjected to artistic treatment. Objects of personal
adornment for women, tableware, and various souvenirs constitute most of the
articles made by the jewellery industry. The industry’s growth in the USSR has
been linked with the rising standard of living of the working people and the
increased export of jewellery to
other countries.

1.6 STATEMENT OF PROBLEM

The introduction of Goods and Services Tax (GST) would be a very significant
step in the field of indirect tax reforms in India. By amalgamating a large
number of Central and State taxes into a single tax, it would mitigate cascading
or double taxation in a major way and pave the way for a common national
market. From the consumer point of view, the biggest advantage would be in
terms of a reduction in the overall tax burden on goods, which is currently
estimated to be around 25%-30%. Introduction of GST would also make Indian
products competitive in the domestic and international market.

Retail refers to the activity of reselling. A retailer is any person or organisation

is a reseller who sells good or services directly to consumers or end-users. Some
retailers may sell to business customers, and such sales are termed non-retail
activity. In some jurisdiction or

11
regions, legal definitions of retail specify that at least 80% of sales activity must
be to end-users.

Hence the present study is focused in the areas of FMCG, Textiles,

Hotel, Medical shop, Jewellery etc…And also focused on knowledge of

retailers about GST, impact of implementation of GST among retailers,
opinion of retailers about the GST implementation.

1.3. OBJECTIVE OF THE STUDY

o To identify the knowledge of retailers about GST.

o To understand the impact of implementation of GST among retailer.

o To study the opinion of retailers about the GST implementation.

12
1.4. SCOPE OF THE STUDY

The study entitled “Impact of implementation of GST among retailers

withspecial reference to Medavakkam taluk” was carried out to defined the
impact of implementation of GST among retailers and to understand their
knowledge about GST, and also their opinion. It helps to identify impact of GST
in retail sector that is both positive and negative.

So that it will ensure that GST have positive impact in the retail sector. Because
of GST will avoids the cascading effect as the tax is calculated only on the value
add at each stage of transfer of ownership. GST is one indirect tax for the entire
country.

1.10 LIMITATIONS

➢
The study is based on sampling method. So sampling error may bound to
occur.
➢
Due to lack of time, money and resources, the sample size limited to 60
respondents.
➢
The respondents may be biased in providing information.

➢
The study is limited to Medavakkam taluk.
➢
The sample size may not be represented the target population of the
study.

13
 CHAPTER – 2

REVIEW OF LITERATURE

14
 2.1 REVIEW OF LITERATURE
Reviews of related literature forms an integral part of any research study.
A careful scanning of the illiterate studies on related studies will help for
clearing the background for present study.

➢
PINKI, SUPRIYA KAMMA AND RICHA VERMA (JULY 2014)

Studied, “Goods and Service Tax – Panacea for Indirect Tax

System in India” and concluded that the new NDA government in India is
positive towards implementation of GST and it is beneficial for central
government, state government and as well as for consumers in long run if
its implementation is backed by strong IT infrastructure.

➢
AGOGO MAWULI (MAY 2014)

➢
Studied, “Goods and Service Tax- An Appraisal” and found that GST is not
good for low- income countries and does not provide broad based growth to
poor countries. If still thee countries want to implement GST, then the rate of
GST should be less than 10% for growth.

➢
NITIN KUMAR (2014)

➢
Studied, “Goods and Service Tax – A Way Forward” and concluded that
implementation of GST in India help in removing economic distortion by
current indirect tax system and expected to encourage unbiased tax structure
which is indifferent to geographical locations.

15
➢
NISHITHA GUPTHA (2014)

➢
In her study stated that implementation of GST in the Indian framework will
lead to commercial benefit which were untouched by the VAT system and
would essentially lead to economic development a collective gain for
industry, trade, agriculture and common consumers a well as for the Central
and State government

➢
. JAIPRAKASH (2014)

➢
In his research study mentioned that the GST at the Central and the State
level are expected to give more relief to industry, trade, agriculture and
consumers through a more comprehensive and wider coverage of input tax
set-off and service tax set-off, subsuming of several taxes in the GST and
phasing out of GST. Responses of industry and also of trade have been
indeed encouraging. Thus GST offers us the best opinion to broaden our tax
base and we should not miss this opportunity to introduce it when the
circumstances are quite favourable and economy is enjoying steady growth
with only mid inflation.
➢

➢
SARAVANAN VENKADASALAM (2014)

➢
Has analysed the post effect of the goods and service tax (GST) on the
national growth on ASEAN states using Least Squares Dummy Variable
Model (LSDVM) in his research paper. He stated that seven of ten ASEAN
16
 nations are already implementing the GST. He also suggested that the
household final consumption expenditure and general government
consumption expenditure are positively significantly related to the gross
domestic product as require and support the economic theories. But the effect
of the post GST differs in countries.

➢
Philippines and Thailand show significant negative relationship with their
nation’s development. Meanwhile, Singapore shows a significant positive
relationship. It is undeniable that those countries whom implementing GST
always encounter grows. Nevertheless, the extent of the impact varies
depending on the governance, compliance cost and economic distortion. A
positive impact of GST depends on a neutral and rational design of the GST
such a way it I simple, transparent and significantly enhances in voluntary
compliance. It must be actual, not presumptive, prices and compliance
control would be exercised through an auditing system.

➢
HUANG (2013)

➢ The author examines the relation between the newly introduced GST in
Australia in 2000 and the mortgage costs between 1999 and 2001. The study
concludes that given that in Australia financial services industry is taxed on
input taxation basis i.e. the output mortgage service not liable to GST and
GST paid on input services to provide these mortgage services are also not
allowed. This extra cost of sunk input tax is passed in the form of increased
mortgage costs to customers making housing costly post introduction of GST
in
Australia.

➢
NEW ZEALAND GOVERNMENT (2012)

17
➢ The author has traced the GST and import duties applicable on the various
imports into New Zealand. The paper discusses not only the goods on which
duty is payable but also whether further GST is payable on the same goods.
The paper also discusses the applicability of the taxes on the goods ordered
and delivered through internet. The paper also discusses various exemption
available like personal effects to the import taxation.

➢
DR. R. VASANTHAGOPAL (2011)

➢ Studied, “GST in India: A Big Leap in the Indirect Taxation System” and
concluded that switching to seamless GST from current complicated indirect
tax system in India will be a positive step in booming Indian economy.
Success of GST will lead to its acceptance by more than 130 countries in
world and a new preferred form of indirect tax system in Asia also.
➢
EHTISHAM AHMED AND SATYA PODDAR (2009)

➢ Studied “Goods and Service Tax Reforms and Intergovernmental

Consideration in India” and found that GST introduction will provide
simpler and transparent tax system with increase in output and productivity
of economy in India. But the benefits of GST are critically dependent on
rational design of GST.

18
 CHAPTER 3

RESEARCH METHADOLOGY
19
 3.1 RESEARCH METHADOLOGY

1.5. HYPOTHESIS

➢
H0: There is no significant relationship between the educational status
and the awareness level about GST of retailers.

➢
H1: There is a significant relationship between the educational status and
the awareness level about GST of retailers.

➢
H0: There is no significant relationship between the different sectors
and the
impact of GST on turnover, cost of production, and price of goods.

20
 ➢
H1: There is a significant relationship between the different sectors and
the impact of GST on turnover, cost of production, and price of goods.

1.6. RESEARCH METHODOLOGY

A research is an argument of conditions for collection and

analysis of data in a manner that aims to combine relevance to the research
purpose with the economy in the procedure. In other words, research design is
the blue print for the collection, measurement and analysis of data. This section
describes the research methodology adopted to achieve the objectives of the
study. The present study incorporates the collection of both primary and
secondary data. The primary data were collected through questionnaire specially
designed for this survey. And the secondary data are collected from journals,
books, records of previous study, articles, web sites etc…

1.6.1 RESEARCH DESIGN

Research design is a plan, structure strategy of investigation
conceived so as to obtain answer to research questions. Every researcher should
prepare a well-defined plan or design in advance for all research operations. The
decision relating to what, where, when, how much and by what means made up
and plan of study.

It is the process by which the researcher evaluates the tools

that produce research findings. This research is a sample survey because it takes
a considerable part from a large population (impact GST among retailers in
Medavakkam taluk) and analyses the sample part in order to make meaningful
interpretations and conclusions. In this study follows the descriptive in nature.

21
DESCRIPTIVE RESEARCH

Descriptive research is the fact finding investigation. The

descriptive study is designed to gather descriptive information. It
provides information for formulating complex studies. The data needed
for study are collected through questionnaire. Descriptive research
describes phenomena as they exist. It is used to identify and obtain
information on a particular problem or issue. In this study is descriptive
in nature.

SAMPLE DESIGN

A sample design is a definite plan for obtaining a sample from the

sampling frame it refers to the technique or procedure the research would
adopt in selecting some sampling units. An optimum sampling may be
defined as the size of sample, which fulfils the requirements of efficiency,
representativeness, reliability and flexibility. For the study convenience
sampling technique had been used for collecting primary data through
questionnaire.

CONVENIENCE SAMPLING

Convenience sampling is a type of non-probability sampling that

involves the samples being drawn from that part of the population that is
close to hand. That is, a sample population selected because it is readily
available and convenient, as researchers are drawing on relationships or
networks to which they have easy access

POPULATION
22
 Population of the study is the retailers in Medavakkam taluk in
Malappuram district of Kerala, India. Size of population of the study is a
large one to be managed, sampling method has been adopted.

•
SAMPLE SIZE

Sample size is the number of items to be selected from the

population to constitute the sample for the research. A sample should be
actual representation of the population. In order to understand the impact
of implementation of GST among retailers.
It is decided to select 60 retailers in Medavakkam taluk.

1.6.2 SOURCES OF DATA

Source of data means the origin from where we collect the data.
Generally, the source of data collection is two types (1) primary source of
data (2) secondary source of data. Primary and secondary have been used
in this study and they were collected accordingly.

•
PRIMARY DATA

Primary data are those data which are directly collected by the
researcher or through investigator or enumerator for his purpose in first
time. The primary data are original in character.

Here, primary data is collected from the retailers in

Medavakkam taluk by using questionnaire.

23
•
SECONDARY DATA

The secondary data are those data, which have already been
collected and published or compiled for another purpose of the study. It
includes not only
published records and reports but also unpublished records.
Secondary data require for the study have been gathered from internet,
newspaper, articles, magazines etc…

1.6.3 TOOLS FOR ANALYSIS

Under this study in order to analyse and interpret the collected

data the following statistical tools are used.

•
SIMPLE PERCENTAGE METHOD

Simple percentage method refers to special kind of ratio

percentage that is used in making comparison between two or more series
of data percentage, I used to describe relationship. Since percentage
reduce everything to common days and there by allow meaningful
comparison to be made. Also it is to classify the opinion of respondents
for different factors.

24
%
WEIGHTED AVERAGE METHOD

Mean in which each item being averaged is multiplied by

a number (weight) based on the item’s relative importance. The result is
summed and the total is divided by the sum of the weights. Weighted
averages are used extensively in descriptive statistical analysis such as
index numbers. Also called weighted mean.

CHARTS, DIAGRAMS AND TABLES

Charts, diagrams and tables are used for presentation

of the data. It is more useful to present the results in a simplified manner.

CHI-SQUARE TEST

It is a non-parametric test. The statistical test in which

the test statistic follows x 2-distribution, is called x2 test. It tests the
significance of difference between observed frequencies and the
corresponding theoretical frequencies of a distribution, without any
assumption about the distribution of the population.

25
 CHAPTER 4

ANALYSIS AND INTERPRETATION

26
 DATA ANALYSIS AND INTERPRETATIO

Collected data are analysed by using statistical tools like percentage,

Chi-square, weighted average.

Table, diagrams, charts and graphs are also used to analyse the data to
present the result in attractive ways.

DISTRIBUTION ON THE BASIS OF DEMOGRAFIC

VARIABLES OF SAMPLES:
TABLE NO. 4.1

DISTRIBUTION ON THE BASIS OF DEMOGRAFIC VARIABLES OF

SAMPLES
SI.NO VARIABLES

AGE NO.OF PERCENTAGE

RESPONDENTS

1. Below 25 5 8

25-35 21 35

35-45 13 22

45-55 17 28

27
 Above 55 4 7

Total 60 100

GENDER NO.OF PERCENTAGE

RESPONDENTS

2. Male 50 83

Female 10 17

Total 60 100

EDUCATIONAL NO.OF PERCENTAGE

STATUS RESPONDENTS

Below SSLC 12 20

SSLC 19 32

3. PLUS TWO 16 27

Graduate 10 16

PG 3 5

Others 0 0

60 100

28
 WORKING AREA NO.OF PERCENTAGE

RESPONDENTS

FMCG 10 17
4
. Textiles 10 17

Hotel 10 17

Medical shop 10 17

Jewellery 10 16

Others 10 16

Total 60 100
NATURE OF NO.OF PERCENTAGE
BUSINESS RESPONDENTS

5. Sole trade 44 73
29
Partnership 16 27
 Total 60 100
MONTHLY NO.OF PERCENTAGE
SALES RESPONDENTS

Below 30000 6 10

6. 30000-60000 14 23

60000-90000 20 33

90000-120000 10 17

Above 120000 10 17

Total 60 100

(SOURCE: PRIMARY DATA

INTERPRETATION

The above table shows that age wise distribution of sample

respondents. It says that 35% the respondents are belonging to the age group of
between 25 to 35. And 28% of the respondents are belonging to the age group of
between 45 to 55. The 7% of the respondent are belonging to the age group of
above 55
The above table shows that gender wise distribution of
sample respondents. It says that 83% of the respondents are male and the balance
17% of the respondents are female. Majority of the respondents are male.

30
The above table shows that distribution on the basis of educational status of
samples respondents. It says that 32% of the respondents are SSLC, 27% of the
respondent are PLUSS TWO. And 20% of the respondents are below SSLC, 16%
of them are Graduates. And remaining 3% of respondents are PG. Majority of the
respondent are SSLC

2.DISTRIBUTION ON THE BASIS OF AWARENESS

LEVEL ABOUT GST:

TABLE NO. 4.2.1

DISTRIBUTION ON THE BASIS OF AWARENESS LEVEL ABOUT

GST
HIGHL NUETRA UNAWAR
TERMS Y AWARE L E HIGHLY TOTAL
AWAR
E UNAWARE
Tax rates 21 27 12 0 0 60
Payment 7 12 30 11 0 60
mechanism
GST credit 0 15 24 21 0 60
Composition 12 22 9 9 8 60
scheme
GST online 9 14 19 10 8 60
procedure
Total 49 90 94 51 16 300
(SOURCE: PRIMARY DATA)

CHART NO. 4.1

AWARENESS LEVEL ABOUT GST

31
 30
27
2
4 22
2 2
1 1 19

1 14
5
12 12
12 11 10
9
7 9 9 8 8
0 0 0 0 0

TAX GST
RATES PAYMENT GST CREDIT COMPOSITION ONLINE
MECHANIS PROCEDU
M SCHEME RE
NUETR
HIGHLY AWARE AWARE AL UNAWARE HIGHLY UNAWARE

32
 TABLE NO. 4.2.2

ANALYSIS ON THE BASIS OF AWARENESS LEVEL ABOUT GST

TERMS 5 4 3 2 1 SCORE WEIGHTED %
AVERAGE
Tax rate 105 108 36 0 0 249 4.15 83
Payment 35 48 90 22 0 195 3.25 65
mechanism
GST credit 0 60 72 42 0 174 2.90 58
Composition 60 88 27 18 8 201 3.35 67
scheme
GST online 45 56 57 20 8 186 3.10 62
procedure
(SOURCE: PRIMARY DATA)

INTERPRETATION:

The above table shows that analysis on the basis of

awareness level about GST of sample respondents. It says that 83% of the
respondents are aware about GST, and 67% of the respondents are aware about
composition scheme. And 65% of the respondents are aware about payment
mechanism, and 62% of the respondent are aware about GST online procedure.
And the remaining 58% of the respondent are aware about GST credit. Majority
of the respondents are aware about the various tax rates of the GST system.

CHI-SQUARE TEST

H0: There is no significant relationship between the educational status and the
awareness level about GST of retailers.

H1: There is a significant relationship between the educational status and the
awareness level about GST of retailers.

TABLE NO. 4.2.3

33
Particulars Highly Aware Neutral Unaware Highly Total
aware unaware
Below SSLC 2 6 18 17 7 50

SSLC 5 23 36 17 5 86
Plus two 8 23 26 12 4 73
Graduate 19 25 12 4 0 60
PG 16 13 2 0 0 31
Others 0 0 0 0 0 0
Total 50 90 94 50 16 300
(SOURCE: PRIMARY DATA)

TABLE NO. 4.2.4

CHI-SQUARE TABLE
OBSERVED EXPECTED (E) (O-E)
2 2
(O-E) /E
(O)

7 22 225 10.22727

8 12 16 1.333333

19 10 81 8.1

16 5 121 24.2

6 15 81 5.4

23 26 9 0.346154

23 22 1 0.045455

25 18 49 2.722222

13 9 16 1.777778

18 16 4 0.25

34
 36 27 81 3

26 23 9 0.391304

14 29 225 7.758621

17 8 81 10.125

17 14 9 0.642857
16 27 121 4.481481
7 3 16 5.333333
9 14 25 1.785714
TOTAL 87.92053

Calculated value = 87.920

Degree of freedom = (r-1) (c-1)

= (6-1) (5-1) = 5*4 =20

Level of significance = 0.05

Table value = 31.410

INTERPRETATION:

Here calculated value [87.920] is higher than the table value

35
31.410. So we reject null hypothesis and accept alternative hypothesis.
Therefore, it found that there is a significant relationship between the
educational status and the awareness level about GST of retailers.

3.DISTRIBUTION ON THE BASIS OF SOURCE OF GETTING

36
 KNOWLEDGE ABOUT GST:

TABLE NO. 4.3

DISTRIBUTION ON THE BASIS OF SOURCE OF GETTING KNOWLEDGE
ABOUT GST

SOURCES 6 5 4 3 2 1 SCORE RANK WEIGHTED

AVERAGE
Trade unions 6 20 32 69 46 0 173 5 2.88
Professionals 0 30 40 60 48 0 178 4 2.96
Friends & 3 3.58
relatives 42 25 88 24 36 0 215
Mass media 150 105 36 15 0 0 306 1 5.10
Online 2 5.06
sources 138 125 28 9 4 0 304
Others 0 0 0 0 0 60 60 6 1
(SOURCE: PRIMARY DATA)

INTERPRETATION:

The above table shows that the distribution on the

basis of sources of getting knowledge about GST. It says that out of 60
respondents’ majority of the respondents are provide 1st rank to mass
media, and they can provide last i.e. 6th rank to the other sources. Through
this analysis mass media is the major source of getting knowledge about
GST.

CHART NO. 4.2

SOURCES OF GETTING KNOWLEDGE ABOUT GST

350
300
250
200
150
100
50
0

37
4.DISTRIBUTION ON THE BASIS OF
REGISTRATION IN COMPOSITION
SCHEME:

TABLE NO. 4.4

DISTRIBUTION ON THE BASIS OF REGISTRATION IN COMPOSITION

SCHEME
PURTICULERS NO.OF RESPONDENTS PERCENTAGE
Yes 50 83
No 10 17
Total 60 100
(SOURCE: PRIMARY DATA)

INTERPRETATION:

The above table shows that distribution on the basis of

38
registration in composition scheme. It says that 83% of the respondents are
registered in composition scheme, and the remaining 17% of the respondents are
not registered in composition scheme. Majority of the respondents are registered
in composition scheme.

CHART NO. 4.3

REGISTRATION IN COMPOSITION SCHEME

5. DISTRIBUTION ON THE BASIS OF SYSTEM

BENEFIT:

TABLE NO. 4.5

DISTRIBUTION ON THE BASIS OF SYSTEM BENEFIT

SYSTEM NO.OF RESPONDENTS PERCENTAGE
VAT 27 45
GST 33 55
Total 60 100

17%

Yes
No
83%

39
(SOURCE: PRIMARY DATA)

INTERPRETATION:

The above table shows that the distribution on the basis of system
benefit of sample respondents. It says that 55% of the respondents have said that GST is better
than VAT. Majority of the respondents are accepting GST system.

CHART NO. 4.4

ON THE BASIS OF SYSTEM BENEFIT

VAT GST

45%

55%

40
6.DISTRIBUTION ON THE BASIS OF PROBLEMS
RELATED TO GST PROCEDURES:

TABLE NO. 4.6

DISTRIBUTION ON THE BASIS OF PROBLEMS RELATED TO GST

PROCEDURES
PURTICULERS NO.OF RESPONDENTS PERCENTAGE
Yes 26 43
No 34 57
Total 60 100
(SOURCE: PRIMARY DATA)

INTERPRETATION:

The above table shows that the distribution on the basis of

problems related to GST procedure among sample respondents. It says that 57% of
the respondents have said that there are no problems related to GST procedures,
and remaining 43% of the respondents have said that there are problems related to
GST procedures. Majority of the respondents have said that there is no problem
related to GST.

CHART NO. 4.5

PROBLEMS RELATED TO GST PROCEDURES

41
 Yes
43%

No
57%

7.DISTRIBUTION ON THE BASIS OF EFFECT OF GST

ON SOME FACTORS:
TABLE NO. 4.7.1

DISTRIBUTION ON THE BASIS OF EFFECT OF GST ON SOME FACTORS

Statement Strongly Agree Neutral Disagree Strongly Total

agree disagree
GST has increase the
cost of production 17 18 19 5 1 60

GST has increase the

price of goods 12 9 18 14 7 60

GST has increase the

25
turnover 4 9 15 22 10 60

20
GST is regulating the 9 16 21 8 6 60
unorganized sector
15

Total 42 52 73 49 24 240
10

5
42
 (SOURCE: PRIMARY DATA)

CHART NO.4.6

EFFECT OF GST ON SOME FACTORS

GST has GST has increase the GST has increase decrease
the GST is regulating the the price of goods
turnover
cost of unorganized sector
production

Strong
diagree
agree
Neutral
Disagree
Strongly agree

43
 TABLE NO. 4.7.2

ANALYSIS ON THE BASIS OF EFFECT OF GST ON SOME FACTORS

STATEMENT 5 4 3 2 1 SCORE WEIGHTED %
AVERAGE
GST has 85 72 57 10 1 225 3.75 75
increase the cost
of production
GST has 60 36 54 28 7 185 3.08 62
increase the
price of goods
GST has 20 36 45 44 10 155 2.58 52
increase the
turnover
GST is 45 64 63 16 6 194 3.23 65
regulating the
unorganized sector

(SOURCE: PRIMARY DATA)

INTERPRETATION:

The above table shows that analysis on the basis of effect of GST
on some factors. It says that 75% of the respondents have said that GST has
increase cost of production, and 65% of the respondents have said that GST is
regulating the unorganized sector. And 62% of the respondents have said that
GST has increase the price of goods, and 52% of the respondents have said that
GST has decrease the turnover. Majority of the respondents have said that GST

44
 8. DISTRIBUTION ON THE BASIS OF TAX RATES:

TABLE NO. 4.8.1

DISTRIBUTION ON THE BASIS OF TAX RATES

Dissatisfie d
STATEMENTS Highly Satisfied Neutral Highly TOTAL
satisfied dissatisfied
Various rates under 9 18 22 7 4 60
GST system

0% 17 13 0 0 0 30
5% 20 17 13 4 0 54
12% 0 9 15 6 4 34
18% 0 0 7 19 10 36
28% 0 0 2 4 8 14
Goods covered 5 8 19 15 13 60
under different rate
of tax
GSTsystem 18 34 8 0 0 60
removing the
cascading effect of
tax
Total 70 100 86 54 38 348

Highly Highly
satisfied Satisfied Neutral Dissatisfied dissatisfied

0 0 0
4 4 4 8
7 10 13
13 13 6 7
22 15
34
17 15 19
3 19
18 17
20 2
9 9 7 1 8 18
0 0 1 5 45
(SOURCE: PRIMARY DATA)

CHART NO. 4.7

ON THE BASIS OF TAX RATES

TABLE NO. 4.8.2

ANALYSIS ON THE BASIS OF TAX RATES

STATEMENTS 5 4 3 2 1 SCORE WEIGHTED %
AVERAGE
Various rates under 45 72 66 14 4 201 3.35 67
GST system

0% 85 52 0 0 0 137 4.56 91
5% 100 68 39 8 0 215 3.98 80
12% 0 36 45 12 4 97 2.85 57
18% 0 0 21 38 10 69 1.91 38
28% 0 0 6 8 8 22 1.57 31
Goods covered 25 32 57 30 13 157 2.61 52
under different rate
of tax
GSTsystem 90 136 24 0 0 250 4.16 83
removing the
cascading effect of
tax
(SOURCE: PRIMARY DATA)

INTERPRETATION:

46
 The above table shows that analysis on the basis of tax
rates. It says that 91% of the respondents have said that they have satisfied about
the 0% tax rate, and 80% of the respondents have said that they have satisfied
about 5% tax rate. And 40% of the respondents have said that they have satisfied
about the 28% tax rate, and 38% of the respondents have said that they have
satisfied about the 18% tax rate. Majority of the respondents are satisfied about
the 0% tax rates.

9. DISTRIBUTION ON THE BASIS OF BENEFITS

FROM GST:

TABLE NO. 4.9

DISTRIBUTION ON THE BASIS OF BENEFITS FROM GST

SOURCES NO.OF RESPONDENTS PERCENTAGE
State govt: 14 23
Central govt: 34 57
Consumers 6 10
Retailers 3 5
Not any 3 5
Total 60 100
(SOURCE: PRIMARY DATA)

47
INTERPRETATION:

The above table shows that distribution on the basis of

benefits from GST. It says that 57% of the respondent are says that central
government is get benefit from GST, and 23% of the respondents are says that
state government is get benefit from GST. And 10% of the respondents says that
consumers get benefit from GST, and remaining 5% of respondents are says that
retailers get benefit from GST. Majority of the respondents are said that central
government is get more benefit from GST. CHART NO. 4.8

BENEFIT FROM GST

57% 10. DISTRIBUTION ON THE BASIS OF LOSS FROM

GST:

TABLE NO. 4.10

DISTRIBUTION ON THE BASIS OF LOSS FROM GST

SOURCES NO.OF RESPONDENTS PERCENTAGE
State govt: Central govt: Consumers Retailers Not any
State govt: 2 3
Central govt: 5% 0 0
5%
Consumers 8 23% 13
Retailers 10% 38 63
Not any 12 20
Total 60 100

48
(SOURCE: PRIMARY DATA)

INTERPRETATION:

The above table shows that distribution on the basis of loss

from GST. It says that 63% of the respondents are says that retailers are the
main looser of GST, and 20% of the respondents are says no one has face any
loss from GST. And 13% of the respondents are says that consumers are face
loss from GST, and 3% of the respondents are says that state government face
loss from GST. Majority of the respondents are saying that retailers are the main
looser of GST.

CHART NO. 4.9

LOSS FROM GST

State govt: Central govt: Consumers Retailers Not any

3%0%
20% 13%

64%

11.DISTRIBUTION ON THE BASIS OF

OPINION ABUOT IMPLIMENTING GST:

49
 TABLE NO. 4.11

DISTRIBUTION ON THE BASIS OF OPINION ABOUT IMPLIMENTING GST

OPINION NO.OF RESPONDENTS PERCENTAGE
Excellent 11 18

Good 14 24

Moderate 20 33

Bad 11 18

Very bad 4 7

Total 60 100
(SOURCE: PRIMARY DATA)

INTERPRETATION:

The above table shows that distribution on the basis of

opinion about implementing GST. It says that 33% of the respondents are says
that their opinion is neutral, and 24% of the respondents are says that their
opinion is good. And 18% of the respondent are says that their opinion is
excellent and also bad, and 7% of the respondent are says that their opinion is
very bad. Majority of the respondents’ opinion is neutral.

50
 CHART NO.4.10

OPINION ABOUT IMPLIMENTING GST

3
3

24

18 18

EXCELLENT GOOD MODERATE BAD VERY BAD

PERCENTAGE

12.DISTRIBUTION ON THE BASIS OF IMPACT OF GST

ON
NATION’S ECONOMY:

TABLE NO. 4.12.1

DISTRIBUTION ON THE BASIS OF IMPACT OF GST ON NATION’S ECONOMY

STATEMENT Strongly Agree Neutral Disagree Strongly TOTAL
agree disagree

51
GST is helpful 12 14 22 8 4 60
for overall
development
of
nation

GST is 8 10 19 17 6 60
essential to
state
economy

GST is
reduced 11 15 18 9 7 60
the overall tax
burden

GST 12 22 19 7 0 60
decreases the
cost of
collection of
tax revenues of
the govt:

Total 43 61 78 41 17 240

(SOURCE: PRIMARY DATA)

CHART NO. 4.11

IMPACT OF GST ON NATION’S ECONOMY

52
 23 22
1 19
1 1
9 8
14 7 1
5 1
11 1 1
0 1 2
GST IS HELPFUL
8 FOR GST IS GST IS REDUCED GST DECREASES
4 ESSENTIAL TO THE THE
STATE OVERALL TAX COST OF
OVERALL ECONOMY BURDEN COLLECTION
DEVELOPMENT OF TAX REVENUES
OF OF
NATION THE GOVT:
Strongly
agree Agree Neutral Disagree Strongly disagree
8 9

6 7

TABLE NO.4.12.2

ANALYSIS ON THE BASIS OF IMPACT OF GST ON NATION’S ECONOMY

STATEMENT 5 4 3 2 1 SCORE WEIGHTED %
AVERAGE

53
GST is helpful 60 56 66 16 4 196 3.27 65
for overall
development
of
nation

GST is 40 40 57 34 6 177 2.95 59

essential to
state
economy

GST is
reduced 55 60 54 18 7 194 3.23 65
the overall tax
burden

GST 60 88 57 14 0 219 3.65 73

decreases the
cost of
collection of
tax revenues of
the govt:

(SOURCE: PRIMARY DATA)

INTERPRETATION:

The above table shows that analysis on the basis of impact

of GST on nation’s economy. It says that 75% of the respondents have agree
about GST is helpful for overall development of nation, and 73% of the
respondents have agree about GST decreases the cost of collection of tax
revenues of the government. And 65% of the respondents have agree about GST
reduced the overall tax burden, and 59% the respondents have agreed about GST
is essential to state economy.

54
Majority of the respondents have agreed about GST is helpful for overall development
of nation.

13.DISTRIBUTION ON THE BASIS OF

OPINION ABOUT GST STRUCTURE:

TABLE NO. 4.13.1

DISTRIBUTION ON THE BASIS OF OPINION ABOUT GST STRUCTURE

STATEMENT Strongly Agree Neutral Disagree Strongly TOTAL
agree disagree

GST is easy
to 9 15 20 12 4 60
understand

GST is simple 5 13 24 14 4 60
to calculate

GST is simple 7 16 21 10 6 60
& transparent
system of
taxation

Removing the 29 18 13 0 0 60
cascading
effect of tax
with
introduction of
GST

Total 50 62 78 36 14 240

(SOURCE: PRIMARY DATA)

55
CHART NO. 4.12 OPINION ABOUT GST STRUCTURE

TABLE N0.4.13.2

56
 ANALYSIS ON THE BASIS OF OPNION ABOUT GST STRUCTURE
STATEMENT 5 4 3 2 1 SCORE WEIGHTED %
AVERAGE
GST is easy
to 45 60 60 24 4 193 3.21 64
understand

GST is simple 25 52 72 28 4 181 3.01 60

to calculate

GST is simple 35 64 63 20 6 188 3.13 63

& transparent
system of
taxation

Removing the 145 72 39 0 0 256 4.26 85

cascading
effect of tax
with
introduction
of
GST

(SOURCE: PRIMARY DATA)

INTERPRETATION:

The above table shows that analysis on the basis of opinion

about GST structure. It says that 85% of the respondents agreed about removing
the cascading effect of tax with introduction of GST, and 70% of the
respondents agreed about GST is easy to understand. And 67% of the
respondents agreed about GST is simple and transparent system of taxation, and
60% of the respondents agreed about GST is simple to calculate. Majority of the

57
respondents agreed about removing the cascading effect of tax with introduction
of GST.

14.DISTRIBUTION ON THE BASIS OF GST INFAVOUR

OF RETAILERS:

TABLE NO. 4.14

DISTRIBUTION ON THE BASIS OF GST IN FAVOUR OF RETAILERS

NO.OF
PURTICULERS RESPONDENTS PERCENTAGE

Yes 31 52

No 29 48

Total 60 100

(SOURCE: PRIMARY DATA)

INTERPRETATION:

The above table shows that distribution on the basis of GST

58
in favour of retailers. It says that 52% of the respondents are says that GST is in
favour of retailers, and 48% of the respondents are say that GST is not in favour
of retailers. Majority of the respondents are saying that GST is in favour of
retailers.

CHART NO. 4.13 GST IN FAVOUR OF RETAILERS

15.DISTRIBUTION ON THE BASIS OF

INCREMENT OF PROFIT LEVEL AFTER GST
IMPLEMENTATION:

48%
52%
Yes
No

59
 TABLE NO. 4.15

DISTRIBUTION ON THE BASIS OF INCREMENT OF PROFIT LEVEL AFTER GST

IMPLEMENTATION
NO.OF
PURTICULERS RESPONDENTS PERCENTAGE

Yes 18 30

No 42 70

Total 60 100

(SOURCE: PRIMARY DATA)

INTERPRETATION:

The above table shows that distribution on the basis of

increment of profit level after GST implementation. It says that 70% of the
respondents says that they have no increments in their business profit after
implementation of GST, and 30% of the respondents says that they have
increments in their business profit after implementing GST. Majority of the
respondents say that they have no increments in their business profit.

60
 CHART NO. 4. 14

INCREMENT OF PROFIT LEVEL AFTER GST IMPLEMENTATION

Yes

No

61
 CHAPTER 5

FINDINGS, SUGGESTIONS AND

CONCLUSIONS

SUMMARY, FINDINGS, SUGGESTIONS AND

CONCLUSION

62
 5.1. SUMMARY

GST is one indirect tax for the entire country. In simple words, Goods
and Service Tax is an indirect tax levied on the supply of goods and services.
GST law has replaced many indirect tax laws that previously existed in India.

This study has been conducted to understand the impact of

implementation of GST among retailers in Medavakkam taluk. This study is
reveals that GST implementation have both positive and negative impact in
retail sector.

The 1st chapter describes introduction, statement of the problem, objective of the
study, significance of the study, research methodology etc. The 2 nd chapter deals
with review of literature gives information about the studies related to Goods
and Service Tax and theoretical frame work. The 3rd chapter briefly explain
retail outlets.

5.2. FINDINGS

➢
This study is reveals that 83% of the sample respondents are highly aware
about GST tax rates. And 63% of the respondents are aware about
composition scheme.

63
➢
Under this study it found that, one of the most important source of getting
knowledge about GST is mass media and the second one is online sources.

➢
83% of the respondents are registered under the composition scheme, and
17% of the respondents are not registered under the composition scheme.

➢
This study is found that 55% of the respondents have said that GST is
better than VAT, and 45% of the respondents have said that VAT is better.

➢
57% of the respondents have said that there is no problem related to GST
procedures, and 43% of the respondents have said that there are problems
related to GST procedures.

➢
Most of the respondents [75%] are strongly agreed that GST ha increase
the cost of production, and 65% of respondents are agreed that GST is
regulating the unorganized sector.

➢
Among the sample respondents 91% of the them are highly satisfied about
0% tax rates, and 80% of the them are satisfied about 5% tax rates.

➢
This study is reveals that 57% of the sample respondents have said that
central government is get more benefit from GST, and 23% of them are
said that state government is get benefit from GST.

64
➢
63% of the sample respondents are said that retailers are the main looser
from GST.

➢
In my study it is found that 33% of the respondents’ opinion about
implementing GST is neutral, and 24% of the respondents’ opinion is good.

➢
Most of the respondents [75%] is strongly agreed that GST is helpful for
overall development of nation, and 73% of them agreed that GST is
decrease the cost of collection of tax revenues of the government.

➢
This study is found that 85% of the respondents are strongly agreed about
removing the cascading effect of tax with introduction of GST, and 70% of
them are agreed about GST easy to understand.

➢
Among the sample respondents 52% of them are says that GST in favour
of retailers.

➢
Among the sample respondents 70% of them are say that there is no
increments in profit level after GST implementation.

➢
The study is reveals that majority of the sample respondents in retail sector
are in between the age group 25-35 [35%]. And 28% of the ample
respondents are in between the age group of 45-55.

65
 ➢
Among the sample respondents 83% of them are male. And 17% of them
are female.

➢
In my study is found that majority [32%] of the respondents are educated
up to SSLC. And 27% of the respondents are PLUS TWO.

➢
This study mainly focused on the sectors FMCG, Textiles, Hotel,
Medical shop, Jewellery etc……………which are equally considered.

➢
Among the respondents 73% of them are sole traders and 27% of them
doing partnership.

➢
It is understood that most of the respondent [33%] have monthly sales
6000090000.

5.3. SUGGESTIONS

To conduct awareness classes among retailers.

GST process must be reduced so that business can operate efficiently in

the best interest of the people and for economic growth.

66
Rate should be rationalised and reduced. Daily usage items such as
soaps, creams, electrical goods, film tickets should not be taxed at 28%

Composition scheme should also be provided to small scale service

providers.

Petroleum products and electricity to be brought within the control of

GST.

5.4. CONCLUSION

This study is reveal that under the proposed GST regime, various
Indirect Taxes would be subsumed and hence it is expected that it would result
in a simpler tax regime, especially for industries like
FMCG, Textiles, Hotel, Medical shop, jewellery etc…. Apart

67
from simplification of tax compliances, the rate of tax will also have a
significant impact on the all the specified sectors. In FMCG sector the VAT rate
is amount to approximately 22-24%, under the GST regime the rate would be in
the range of 5% to 28%. And in Textile industry the VAT rate was 4-5%, under
the GST regime the rate would be in the range of 5% to 18%. And in Hotel
industry the VAT rate was 5-20%, under the GST regime the rate would be in the
range of 5% to 18%. And in Medical sector the VAT rate was 4%, under the
GST regime the rate would be in the range of 5% to 12%. And in jewellery
industry the VAT rate was 1%, under the GST regime the rate would be 5%.
Thereby resulting in significant impact for these sectors. i.e. the all these sectors
have both positive and negative impact from GST.

Hence I would like to conclude by saying that the Central

government have get more benefit from GST implementation, and the retailers
are the main looser. That is the GST have both positive and negative impact

BIBLIOGHRAPHY

BOOKS

Dr. Mohan Kumar, CA Yogesh Kumar (2017). “GST & its portable
impact on the FMCG industry in India”, International Journal of Research
in Finance and Marketing (IJRFM), Vol.7 Issue 4, April – 2017, pp.66-76

68
 Saurabh Suman (2017). “Study on New GST Era and its Impact on
Small Business Entrepreneurs”, Journal of Accounting, Finance &
Marketing Technology, Vol.1, Issue,

02.24-36p.

BOOKS REFERRED

Research methodology by Dr. K. Venugopal

Quantitative techniques by L.R. Potty

Basic numerical skills by Dr. Santhosh Areekuzhiyil

APPENDIX

69
 QUESTIONNAIRE

GENERAL INFORMATION

1. Name of the
owner :
:
2. Name of business :

3. Age
Female

4. Gender; PLUS TWO

Male SSLC Others

5.
Educ Post graduate

ational status Below

SSLC

Graduate
6. You are working under the area?

70
 FMCG Textiles Hotel

7. Nature of Medical sh op Jewellery Others

business?

Sole trader 8. Partnership

Monthly

sales:
AWARENESS ABOUT GST

9. Below some terms related to GST, for understand your awareness level
about GST: kindly tick the relevant option:
Highl Awar Neutr Unawar
Sr TERMS y e al e Highly
awar e unawar
e
No

1 Tax rates

2 Payment mechanism

71
3 GST credit

56
 68

4 Composition scheme
5 GST online procedure
10. Please rank the following, how do you get knowledge about GST?
SOURCESRANK
Through trade unio ns
Professionals
Friend & relatives

Mass media
Online sources
others

11. Are you registered under the composition scheme?

Yes No

12. Which system do you think more beneficial?

VAT GST

Strongl Agre Neutr Disagr Strongl

Sr Statement y e al ee y disagre
e
agree
No

1 GST has increase the cost of

production
2 GST has increase the price of
goods

69
 13. Do you face any problem related to GST like tax procedure, paper work,
filing return etc…...?

Yes No
14. Below are some of the statement regarding effect of GST on
some factor is given?
Kindly tick the relevant option:

3 GST has increase the turnover

4 GST is
regulating the unorganized
sector

57
70
Below some statement associated with GST tax rates fixed by department, kindly
tick the relevant option:
Satisfie Neutr Dissatisfi
Sr Statement Highly d al ed Highly
satisfie dissatisfi
d ed
No

1 Are you satisfied with

various rates under
GST
system

0% tax (fish, chicken,

I. salt,
bangles,
handloom)

5% tax (coffee, tea,

II. medicines,
rusk)

III. 12% tax (cell phones,

umbrella, fruit juices)

18% tax (soups, camera,

IV.
steel products )

28% tax (hair

V. shampoo, dish
washer, dye)

Are you satisfied with

2 goods
covered under different
rate
of tax

76
 GST system remove the
3 cascading effect of tax

16. Who have been main benefited after implementation of GST?

State Centre Consume

Govt: Govt: rs
Retailers Not any

17. Who is the

State Centre Govt: Consumers
main
Govt:
looser?
Retailers Not any

77
18. What is your opinion about implementing GST?

Excellent Good Moderate

Bad Very
bad
19. Opinion about impact of GST on economy?

Strongl y Agr ee Disagree

Neutral Strongly
Sr Statement disagr
agree ee
No
1 GST is helpful for
overall development
of
nation
2 GST is essential to state ec onomy

3 GST is reduced the

overall tax burden

4 GST decreases the cost of

collection of tax revenues of
the
government

20. Opinion about GST structure?

78
 Strongl Agre Neutr Disagr Strongl
Sr Statement y e al ee y
disagre
agree e
No

1 GST is easy to understand

2 GST is simple to calculate

GST is simple and

3 transparent system of
taxation

Removing the cascading

4 effect of tax with introduction
of GST

21. Is the GST in favour of retailers?

Yes No

59
22. Have you got any increment in your profit level after implementation of GST?

Ye N so

23. If any suggestions:

……………………………………………………………………………………
……

……………………………………………………………………………………
……..

79
THANK YOU FOR SPENDING YOUR VALUABLE
TIME FOR US

80
76