Paramount+ Chatbot (11/5/2024, 2:23:07 PM): Hi!
I'm your helpful Paramount+ chatbot
assistant. Consider me your guide as we explore A Mountain of Entertainment™.
Paramount+ Chatbot (11/5/2024, 2:23:08 PM): Pick where you want to start or type
your question, and I'll show you the way! Want to chat with an agent? Type "agent"
to enter the queue.
Paramount+ Chatbot (11/5/2024, 2:23:10 PM): Menu Options:
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null (11/5/2024, 2:23:11 PM): Agent
Paramount+ Chatbot (11/5/2024, 2:23:13 PM): We’re happy to help you with that.
What’s the email address associated with your Paramount+ account?
null (11/5/2024, 2:23:19 PM):
[email protected]Paramount+ Chatbot (11/5/2024, 2:23:21 PM): Great, thank you. What’s your ZIP code?
null (11/5/2024, 2:23:24 PM): 33128
Paramount+ Chatbot (11/5/2024, 2:23:27 PM): To get started, briefly describe what
brings you here today
null (11/5/2024, 2:23:32 PM): Not working
Joana (11/5/2024, 2:23:37 PM): Hi, thank you for contacting Paramount+. My name is
Joana, and I'm here to assist you.
Joana (11/5/2024, 2:23:50 PM): How can I help you?
null (11/5/2024, 2:23:55 PM): Hi Joana. Paramount plus is not letting me watch
anything on any device because it is inaccurately claiming I have a VPN
Joana (11/5/2024, 2:25:11 PM): I'm sorry you're having issues streaming. Nothing to
worry about, let me check and see what I can do to help you.
Joana (11/5/2024, 2:25:14 PM): To address you properly, may I know your first and
last name?
null (11/5/2024, 2:25:17 PM): Tiara Mathur
null (11/5/2024, 2:25:21 PM):
[email protected]Joana (11/5/2024, 2:25:29 PM): Thank you, Tiara. It’s a pleasure to assist you
today. Please allow me a moment to pull up your records on file. Just in case this
chat gets disconnected, please start another chat session or visit our help website
at https://help.paramountplus.com/s/contact-us to get in touch with our support
team.
Joana (11/5/2024, 2:25:56 PM): Checking on our records, you have an active
Paramount+ Essential (Monthly) plan. On what device are you experiencing this
issue?
null (11/5/2024, 2:26:18 PM): All of them. On my laptop I tried multiple browsers
and on my TV it won't work either
Joana (11/5/2024, 2:27:20 PM): I see. Any troubleshooting steps you've done so far?
null (11/5/2024, 2:27:58 PM): I don't know what I'm supposed to troubleshoot I
don't have a VPN
Joana (11/5/2024, 2:28:49 PM): I have refreshed your account and synced it from our
system. Please log out of your Paramount+ account, unplug/restart your device for
30 seconds, and log in.
null (11/5/2024, 2:29:38 PM): Ok trying it right now
Joana (11/5/2024, 2:30:06 PM): Thank you. Please let me know once you're able to do
it.
null (11/5/2024, 2:31:15 PM): It gave me the same error again
Joana (11/5/2024, 2:33:20 PM): Please try clearing the cache and cookies on your
Laptop and clearing the cache and the data on your TV.
null (11/5/2024, 2:36:16 PM): Didn't work still
null (11/5/2024, 2:36:21 PM): Same error
Joana (11/5/2024, 2:37:33 PM): Please uninstall the Paramount+ app and reinstall it
on your TV.
null (11/5/2024, 2:39:43 PM): This is really frustrating
Joana (11/5/2024, 2:42:26 PM): I'm sorry for the inconvenience this has caused you.
If after re-installing you're still receiving the error. We will escalate this to
our technical team. Please provide the following:
Device ID (Paramount+ home screen select Settings > Select Support> Select Device
ID)
IP Address (https://whatismyipaddress.com/)
Device Model & OS Version
App Version
Connection (Wi-Fi/Ethernet/Hotspot/Cellular)
Speed Test results (for buffering/freezing issues; https://www.speedtest.net/)
null (11/5/2024, 2:44:53 PM): Ok but I paid for this service so I can watch
champions league which starts in 17 minutes. I would like my money back please if
paramount plus is unable to provide the service I paid for
null (11/5/2024, 2:45:43 PM): This is quite disappointing because I have never used
a VPN or anything like that so I'm not even sure why this error would occur. I have
always been in the US
Joana (11/5/2024, 2:46:30 PM): Apologies for the inconvenience this has caused you.
Unfortunately, we are unable to issue refunds for subscriptions due to our billing
policy. I am aware of how inconvenient this is for you, therefore as a way of my
apology, I would like to extend to you a coupon good for two months of free
Paramount+.
Joana (11/5/2024, 2:46:34 PM): That’ll give you a little more time to check out
everything Paramount+ has to offer, including over 40,000 episodes and movies from
CBS, BET, Comedy Central, MTV, Nickelodeon and Smithsonian Channel
(paramountplus.com/shows), plus exclusive originals, live sports, breaking news,
kids and family programming, and so much more!
null (11/5/2024, 2:47:46 PM): What would two months of paramount plus do for me if
I cannot watch anything on paramount plus ?
null (11/5/2024, 2:48:09 PM): It's great you have 40,000 shows but not 1 is working
for me on any device
Joana (11/5/2024, 2:48:25 PM): We will escalate your issue to our technical team.
Kindly provide the information so we escalate it.
Joana (11/5/2024, 2:48:32 PM): Please provide the following:
Device ID (Paramount+ home screen select Settings > Select Support> Select Device
ID)
IP Address (https://whatismyipaddress.com/)
Device Model & OS Version
App Version
Connection (Wi-Fi/Ethernet/Hotspot/Cellular)
Speed Test results (for buffering/freezing issues; https://www.speedtest.net/)
null (11/5/2024, 2:49:45 PM): How long will it take to resolve the issue
null (11/5/2024, 2:53:23 PM): I cannot find device ID on paramount plus
Joana (11/5/2024, 2:53:34 PM): Unfortunately, we don't have a specific timeline to
share with you at this time.
Joana (11/5/2024, 2:53:40 PM): Are you checking on your TV?
null (11/5/2024, 2:53:44 PM): No I'm on my laptop
Joana (11/5/2024, 2:54:23 PM): Please provide this instead:
Computer OS (Windows 7/8/10, macOS, etc.):
Browser and Browser Version:
null (11/5/2024, 2:54:32 PM): MacOS safari
null (11/5/2024, 2:54:37 PM): So there is no guarantee you will fix this issue but
you would like me to keep paying for a service that I cannot use
