Mobile PBX

Feature
Guide
SPECIAL CALLING FEATURES Call Hold
While engaged in one call:
Call Transfer • Press transfer key on phone.
• While engaged in call to be transferred: • Enter the assigned code for this service into your phone.
• Press transfer key on Desktop phone, or ## on Mobile (#*54) and dial.
phone. The initial call is placed on hold. • You can make a second call and toggle between calls.
• Enter the complete phone number or extension of party to
receive call. You can press # to signal the end of the phone
number or extension.
FEATURE ACCESS CODE CALLS
• All parties are connected. Anonymous Call Rejection Activation
• Hang up handset to drop out of the call and connect the • Enter the assigned code for this service into your phone.
other two parties. (#*00) and dial.
• Listen to prompt to confirm the status of the service.
Three-Way Calling (Conference Call) • End call.
While engaged in one call:
• Press transfer key on Desktop phone, or ## on Mobile Anonymous Call Rejection Deactivation
phone. The initial call is placed on hold. • Enter the assigned code for this service into your phone.
• Enter the complete phone number or extension of third party. (#*01) and dial.
You can press # to signal the end of the phone number or • Listen to prompt to confirm the status of the service.
extension. • End call.
• When the call is connected, press transfer key again.
All parties are connected in a three-way call. Anonymous Call Rejection Interrogation
• To drop the add-on party, press the transfer key again. • Enter the assigned code for this service into your phone.
NOTE: If either of the two other parties hangs up, your call with the (#*02) and dial.
remaining party is intact. If you started a conference call with three or • When activated, the announcement plays, “The Anonymous
more other parties, the other parties are disconnected when you hang up.
Call Rejection service is currently activated”.
When deactivated, the announcement plays, “The Anonymous
N-Way Calling * Call Rejection service is currently deactivated”.
While engaged in a three-way call with two other users: • End call.
• Press transfer key on Desktop phone, or ## on Mobile
phone. The initial calls are held. Automatic Callback Deactivation
• Enter the complete phone number or extension of a fourth • Enter the assigned code for this service into your phone.
party. You can press # to signal the end of the phone number (#*03) and dial.
or extension. • Listen to prompt to confirm the status of the service.
• When the call is connected, press transfer key again or ## • End call. All pending ACB requests are cancelled.
on mobile phone. All parties are connected in an N-way call.
• To add additional callers, repeat this procedure. Automatic Callback Menu Access
NOTE: If either of the other parties hangs up, your call with the remaining • Enter the assigned code for this service into your phone.
parties is connected. If you hang up, the other parties remain connected.
(#*04) and dial.
• Press * to cancel all outstanding ACB requests or select an
Call Transfer with Consultation individual Automatic Callback (ACB) request by pressing its
While engaged in one call: associated key.
• Press transfer key on Desktop phone, or ## on Mobile • End call. Individual ACB requests or all ABC requests are
phone. Initial call is held. cancelled or verified.
• Enter the complete phone number or extension of third party.
You can press # to signal the end of the phone number or BroadWorks Anywhere E.164 Dialing *
extension. • Enter the assigned code for this service into your phone.
• Consult with connected party. (#*05) and dial.
• Press transfer key or ## from mobile again to return to initial • Enter the phone number. (The system replaces the feature
call. access code digits with the “+” sign and resumes the call with
NOTE: This service does not work if Three-Way Calling is also assigned. an E.164 number.)
Call Bridge Call Forwarding Busy To Voice Mail Deactivation
• Enter the assigned code for this service into your phone. • Enter the assigned code for this service into your phone.
(#*06) and dial. (#*16) and dial.
• Pick up the telephone handset at one of your shared call • Listen to prompt to confirm the status of the service.
appearance locations and barge in on a current call. • End call.

Call Forwarding Always Activation Call Forwarding No Answer Activation

• Enter the assigned code for this service into your phone. • Enter the assigned code for this service into your phone.
(#*07) and dial. (#*17) and dial.
• Enter phone number to which calls are forwarded. • Enter phone number to forward calls when you do not answer
• Listen to prompt to confirm the status of the service. the phone.
• End call. • Listen to prompt to confirm the status of the service.
• End call.
Call Forwarding Always Deactivation
• Enter the assigned code for this service into your phone. Call Forwarding No Answer Deactivation
(#*08) and dial. • Enter the assigned code for this service into your phone.
• Listen to prompt to confirm the status of the service. (#*18) and dial.
• End call. • Listen to prompt to confirm the status of the service.
• End call.
Call Forwarding Always Interrogation
• Enter the assigned code for this service into your phone. Call Forwarding No Answer Interrogation
(#*09) and dial. When activated, the announcement plays, • Enter the assigned code for this service into your phone.
“The Call Forwarding Always service is currently activated. (#*19) and dial. When activated, the announcement plays,
The current forwarding destination is <User B ext>”. “The Call Forwarding No Answer service is currently activated.
The current forwarding destination is <User B ext>”.
• End call.
• End call.
Call Forwarding Always To Voice Mail Activation
Call Forwarding No Answer To Voice Mail Activation
• Enter the assigned code for this service into your phone.
(#*10) and dial. • Enter the assigned code for this service into your phone.
(#*20) and dial.
• Listen to prompt to confirm the status of the service.
• Listen to prompt to confirm the status of the service.
• End call.
• End call.

Call Forwarding Always To Voice Mail Deactivation

Call Forwarding No Answer To Voice Mail
• Enter the assigned code for this service into your phone.
(#*11) and dial.
Deactivation
• Enter the assigned code for this service into your phone.
• Listen to prompt to confirm the status of the service.
(#*21) and dial.
• End call.
• Listen to prompt to confirm the status of the service.
• End call.
Call Forwarding Busy Activation
• Enter the assigned code for this service into your phone.
Call Forwarding Not Reachable Activation
(#*12) and dial.
• Enter the assigned code for this service into your phone.
• Enter phone number to forward calls when you are on the
(#*22) and dial.
phone.
• Enter phone number to forward calls when you are not
• Listen to prompt to confirm the status of the service. reachable.
• End call. • End call.

Call Forwarding Busy Deactivation Call Forwarding Not Reachable Deactivation

• Enter the assigned code for this service into your phone. • Enter the assigned code for this service into your phone.
(#*13) and dial. (#*23) and dial.
• Listen to prompt to confirm the status of the service. • Listen to prompt to confirm the status of the service.
• End call. • End call.

Call Forwarding Busy Interrogation Call Forwarding Not Reachable Interrogation

• Enter the assigned code for this service into your phone. • Enter the assigned code for this service into your phone.
(#*14) and dial. When activated, the announcement plays, (#*24) and dial.
“The Call Forwarding Busy service is currently activated. • When activated, the announcement plays, “The Call
The current forwarding destination is <User B ext>”. Forwarding Not Reachable service is currently activated.
• End call. The current forwarding destination is <User B ext>”.

Call Forwarding Busy To Voice Mail Activation Call Forwarding Selective Activation *
• Enter the assigned code for this service into your phone. • Enter the assigned code for this service into your phone.
(#*15) and dial. (#*25) and dial.
• Listen to prompt to confirm the status of the service. • Listen to prompt to confirm the status of the service.
• End call. • End call.
Call Forwarding Selective Deactivation * Call Return
• Enter the assigned code for this service into your phone. • Enter the assigned code for this service into your phone.
(#*26) and dial. (#*36) and dial. The announcement plays, “The last
• Listen to prompt to confirm the status of the service. incoming number was <User B’s ext>. To activate Call
• End call. Return, dial “1”; otherwise, hang up”.
• Press “1”. The last incoming phone number is redialed.
Calling Line ID Delivery Blocking Interrogation
• Enter the assigned code for this service into your phone. Call Return Number Deletion
(#*27) and dial. • Enter the assigned code for this service into your phone.
• When activated, the announcement plays, “Your phone (#*37) and dial.
number is currently blocked from the party you are calling”. • The announcement plays, “Thank you, the last incoming
When deactivated, the announcement plays, “Your phone number is now deleted”. The last incoming phone number is
number is currently available to the party you are calling”. deleted.
• End call.
Calling Line ID Delivery Blocking per Call
• Enter the assigned code for this service into your phone.
(#*28) and dial.
Call Waiting Interrogation
• Enter the assigned code for this service into your phone.
• Dial the phone number.
(#*38) and dial.
• Listen to prompt to confirm the status of the service.
• When activated, the announcement plays, “The Call Waiting
• The call is placed, and your calling line ID is not displayed.
service is currently activated”. When deactivated, the
announcement plays, “The Call Waiting service is currently
Calling Line ID Delivery Blocking Persistent Activation
deactivated”.
• Enter the assigned code for this service into your phone.
• End call.
(#*29) and dial.
• Listen to prompt to confirm the status of the service.
Call Waiting Persistent Activation
• End call. The service is on for all calls.
• Enter the assigned code for this service into your phone.
Calling Line ID Delivery Blocking Persistent (#*39) and dial.
Deactivation • Listen to prompt to confirm the status of the service.
• Enter the assigned code for this service into your phone. • End call.
(#*30) and dial. • The Call Waiting service is turned on for all calls.
• Listen to prompt to confirm the status of the service.
• End call. The service is off for all calls. Call Waiting Persistent Deactivation
• Enter the assigned code for this service into your phone.
Calling Line ID Delivery per Call (#*40) and dial.
• Enter the assigned code for this service into your phone. • Listen to prompt to confirm the status of the service.
(#*31) and dial. The Call Waiting service is turned off for all calls.
• Dial the phone number.
• Listen to prompt to confirm the status of the service. Cancel Call Waiting
• The call is placed, and your calling line ID is displayed • Enter the assigned code for this service into your phone.
for this call. (#*41) and dial.
• Listen to prompt to confirm the status of the service.
Call Park • The Call Waiting service is turned off so that you can make an
• Enter the assigned code for this service into your phone. uninterrupted phone call. The Call Waiting service is back on
(#*32) and dial. after the next outgoing phone call.
• Enter extension of phone on which call is to be parked.
• Listen to prompt to confirm the status of the service. Clear Voice Message Waiting Indicator
• End call. The call is parked at the indicated extension. • Enter the assigned code for this service into your phone.
(#*42) and dial.
Call Park Retrieve • The audible or visual (on some devices) message waiting
• Enter the assigned code for this service into your phone. indicator on your phone has been cleared.
(#*33) and dial.
• You are connected with the call you parked.
Communication Barring User-Control Activation *
Call Pickup • Enter the assigned code for this service into your phone.
(#*43) and dial.
• Enter the assigned code for this service into your phone.
(#*34) and dial. • Enter the one digit profile number and your PIN. The
announcement plays, “The Communication Barring User-
• The longest-ringing phone in your call pick-up group is
Control service is activated with profile <profile number>”.
connected.

Call Retrieve Communication Barring User-Control Deactivation *

• Enter the assigned code for this service into your phone. • Enter the assigned code for this service into your phone.
(#*35) and dial. (#*44) and dial.
• The ringing phone in the group is answered. If more than • Enter your PIN. The announcement plays, “The
one phone is ringing, Call Pickup allows you to answer the Communication Barring User-Control service is deactivated”.
phone that has been ringing the longest. • End call.
Communication Barring User Control Query * Last Number Redial
• Enter the assigned code for this service into your phone. • Enter the assigned code for this service into your phone.
(#*45) and dial. (#*57) and dial.
• When activated, the announcement plays, “The • The last outgoing phone number is redialed.
Communication Barring User-Control service is activated • The service is turned off for this call.
with profile <profile number>”. When deactivated, the
announcement plays, “The Communication Barring User- No Answer Timer
Control service is deactivated”.
• Enter the assigned code for this service into your phone.
• End call. (#*62) and dial.
• Press the keys to identify the number of rings before
Connected Line Identification Restriction No-Answer handling is applied to a service.
Interrogation
• End call.
• Enter the assigned code for this service into your phone.
(#*46) and dial.
Per Call Account Code *
• When activated, the announcement plays, “The Connected
Line Identification Restriction service is currently activated”. • Enter the assigned code for this service into your phone.
When deactivated, the announcement plays, “The Connected (#*63) and dial.
Line Identification Restriction service is currently deactivated”. • Dial the account code.
• End call. • Dial the phone number.
• The call is placed using the specified account code.
Directed Call Pickup
• Enter the assigned code for this service into your phone. Push To Talk
(#*48) and dial. • Enter the assigned code for this service into your phone.
• Enter the extension where the call is ringing. (#*64) and dial.
• You answer the ringing call at the specified extension. • The service is on for this call.
• You can now be instantly connected to selected users,
Directed Call Pickup with Barge-in depending on how you have configured your Push To Talk
• Enter the assigned code for this service into your phone. service.
(#*49) and dial.
• Enter the extension where the call is either ringing or ongoing. Selective Call Restriction Interrogation *
• You answer or join the call of the specified extension. • Enter the assigned code for this service into your phone.
(#*65) and dial.
Direct Voice Mail Transfer • When activated, the announcement plays, “The Selective Call
• Place your active call on hold. Rejection service is currently activated”. When deactivated, the
• Enter the assigned code for this service into your phone. announcement plays, “The Selective Call Rejection service is
(#*50) and dial. The caller is directed to your voice mail. currently deactivated”.
• End call.
Diversion Inhibitor
• Enter the assigned code for this service into your phone. Sustained Authorization Code Activation
(#*51) and dial. (call unlocking) *
• This service is on for this call, which cannot be redirected by • Enter the assigned code for this service into your phone.
the terminating side. (#*68) and dial.
• End call. • Enter your authorization code followed by the pound key.
• Your calls are unlocked.
Do Not Disturb Activation
• Enter the assigned code for this service into your phone.
(#*52) and dial.
Sustained Authorization Code Deactivation
• End call. (call locking) *
• Your phone does not ring while this service is on for all calls. • Enter the assigned code for this service into your phone.
(#*69) and dial.
Do Not Disturb Deactivation • Enter your authorization code followed by the pound key.
• Enter the assigned code for this service into your phone. • Your calls are locked.
(#*53) and dial.
• End call. Voice Mail Retrieval
• The service is off for all calls. • Enter the assigned code for this service into your phone.
(#*70) and dial.
Flash Call Hold • You are connected to your voice mail retrieval menu.
• Enter the assigned code for this service into your phone.
(#*54) and dial. Voice Portal Access
• This service is on for this call. To hold the call, you can press • Enter the assigned code for this service into your phone.
the Transfer button or ## on your mobile phone. (#*71) and dial.
• End call.
Group Call Park • You can now access the group voice portal.
• Enter the assigned code for this service into your phone.
(#*55) and dial.
• The service hunts for the first available user in the Call Park Note: * indicates that this feature is only available to users who
group and parks the call there. has the advance feature pack assigned to their user account.