STEPS OF CALL SCRIPT
Introduction
Build Rapport
Qualify the Prospect
Handle Objections
Call to Action
Close the Call
SCRIPT
AGENT
Customer (c)
AGENT:good(morning/afternoon/evening) sir/mam.how are you doing today?
C: I am fine ,tell me why are you calling me?
AGENT: I am calling you to introduce you a product which can bring up to 50%
saving into your bill.
C: What;s that?
AGENT: Its a card machine from worldpay with wonder full features and prices
let me know if you are using one?
C:I’m already having one I’m not interested to have new one.
AGENT: That’s great which company of card machine it is by the way?
C: I am using (…………..) one.
AGENT: O great choice but lemme just put my product into comparison
with this I’m sure you’ll like my product as we are offering a latest card
with huge discount with only £1 monthly rent for complete one year,
how does it sound ?
C: Sorry I am not interested.
AGENT: well I really appreciate your honesty many of my customers
feel in same way but once they get to know about the charges of 0.35%
for debit and 0.77% for credit that’s for sure grab the interest.
C: I am satisfied with my provider ,I don’t want to change it.
AGENT: That’s great as you are loyal to your existing supplier but
lemme tell you’ll more satisfy with my card m,machine as it does not
have any hidden fee for wonder full features like next day transfers
( You can have you hard earning funds into your account very next day
you dint need to wait for 2 to 3days to have your funds into your
account and on top we do not charge any thing for this service where
as other suppliers charge up-to 1% for this service).
C: I am busy at the moment.
AGENT: Oh totally respect you time but let me tell you if you;ll spare
few minutes for me I can assure that’ll bring massive benefits into
your business.
C: l am in a contract.
AGENT: I was expecting this query from your end and that’s why I got
solution for you as your current contract is going to be my
responsibility, we’ll complete take care of that.
C: WHAT IS YOUR OFFER
AGENT: We got very flexible prices as I just shared with you it’s
0.35%fro deb & 0.77% for credit only and on top monthly rent is only
£1, so clearly you can see the huge difference.
C: ok send me details I’ll check and will let you know.
AGENT: Sure Can I have your contact details (Email & WhatsApp) , so
that I can sendyou details
C: Yeah It’s _____________________.
Agent: Perfect I'll send you details lemme know what will be the
suitable time to reach you back ?
C: Ring me tomorrow I’ll let you
Agent:That’s alright I’ll be calling you tomorrow on same will it be OK
for you?
C:yes that's fine
Agent: OK good bye please remember my name is ______________.
C: where are you based?
AGENT: We are based at 9 Hill Top Avenue, Leeds LS8 4JY. Our location
ensures that we are well-positioned to serve our clients efficiently.
C: I’m sorry, but I can’t provide my banking details.
AGENT: I understand your concern. For transaction purposes, we only
require your sort code and account number to verify your bank
account. This information is crucial for processing your payments
securely.
C: I can provide that, but I’m unsure if this offer is legitimate since I
haven’t heard of such an offer before.
AGENT: Thank you for raising that concern. For your peace of mind, I
will send you detailed information about our company. You will also
receive an email from us containing all relevant information to ensure
your security. Additionally, no one from our company will ever ask for
money or card details. If you receive such a request, please do not
provide your details. Our goal is to ensure you feel secure and
informed. If you have any other questions, I’m here to help.
C: Okay, I will send you the details and get back to you.
AGENT: That sounds great! I look forward to assisting you further.
