,CALLING SCRIPT
Electricity & Gas Script
Hi/Hello
Agent: Good Morning / Afternoon / Evening
Customer: Good Morning
Agent: How are you??
Customer: I’m fine.
Customer: Yes! How can I Help You??
Agent: Sir! My name is ......... And I’m calling/speaking from a Local Grid Station regarding your business &
domestic electricity and gas contracts.
Customer: No, Thanks. Everything is fine / I am Not Interested
Agent: I know Sir! Please give me a chance. Please let me explain to you — I have a good price in your postcode
area.
Customer: What are the prices on my postcode...
Agent: May I confirm your postcode .......! & Which company you are using as your current supplier?
Customer: My Company ''E. ON ENERGY'' / Scottish Power / Any company?
Agent: Lovely! Sir, can I confirm your meter type —
What meter type are you using:
(Standard Meter OR Day & Night Meter OR Evening Weekend Meter)
Agent: Good! Sir, according to your postcode:
Prices:
Unit Rate is: 22.8 pence/kWh
Standing Charges is: 34.00 pence/day
Customer: But I have already cheaper / lowest / below prices
Agent: Great! Sir, we are offering you a Fixed Bill Package Plan.
Customer: How can you do it?
Agent: Good question Sir, Sir can you please let me know your monthly bill??
Customer: 100 pounds / 200 pounds or more??
Agent: Sir! I will sign up for your contract with the new company and I will request the company and they will give
you 6000 extra units per year/annum.
And when the company gives you extra units then obviously your bill will be more than lower from your current
supplier.
Customer: Perfect. Now go ahead.
Agent: Thanks, Sir. Sir I need a couple of details required from your side.
Customer: What details you required??
Agent: Sir, we are signing up a contract with a new company.
Please provide:
Business Name
Business Address: Door No. & Postcode
Contact Number: 07..........
Sir, for the further details our Specialist Department will call you in 15 minutes and please, the department will
confirm your details.
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Note: (If the Customer says: I am in a contract and how can you
change my supplier?)
Agent: If you’re in a contract that’s not a big issue for me.
We are easily out of contract from your previous current supplier.
(Our Objection Handler Department negotiates with your current supplier and they will pull you out from
previous supplier contract.)
Customer: Ok / Lovely
Agent: THANK YOU VERY MUCH. TAKE YOUR PRECIOUS TIME. GOODBYE
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If Customer is NOT INTERESTED
Agent: Sir, please give me a chance.
You get a lot of calls during the day, but this is a very beneficial call for you.
And I will resolve any issues, any problems.
Like your:
1) Outstanding Balance
2) Any Meter Issues
3) Meter Disconnection Issues
4) Any Utility Issues — We will resolve it.
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OUTSTANDING BALANCE
1) WHAT IS OUTSTANDING BALANCE??
Answer: Sir, Outstanding balance means:
You are not paying your electricity or gas bill to your supplier.
And bills are pending like 3 months, 4 months’ bills are pending.
So, this concept is known as Outstanding Balance...
Agent: How much is your outstanding balance Sir?
Customer: 1000 pounds or more / 20,000 pounds or more
Agent: Sir, No problem. We will resolve your outstanding balance.
2) HOW YOU CAN REMOVE MY OUTSTANDING BALANCE??
Can you please give me your mobile number?
I will transfer your contact — our department will guide you properly how to remove your outstanding balance.
Sir, within 10 minutes, our department will call you.
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CARD MACHINE SCRIPT & PAYOUT
Hi!
Good Morning / Afternoon / Evening
My name is …….. & I am call calling you about Card Machines.
I have a very lowest monthly rent with our company card machine.
Can I confirm which company you are using for the card machine?
Customer: RMS / ELAVON / First Data or Any Other Company
NOTE:
If the customer is using already RMS, then offer them ELAVON
If using both, then offer them FIRST DATA
TYPES OF CARD MACHINE
1) WIFI
2) GPRS + inc SIM
3) DESKTOP
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OFFER – RMS MONTHLY RENT STARTING FROM £15 TO £35
Rates:
MasterCard: 0.32%
Debit Card: 0.60%
Credit Card: 0.90%
No PCI Compliance
No Authorization Fee
No Analytics Fee
No MMS Fee
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REQUIREMENTS FOR SALE SUBMISSION
1) Photo ID
2) Passport
3) Business Name
4) Business Address (Proof of business)
5) Home Address (Proof of home address)
6) Landline Number
7) Email
8) Mobile Number
9) National Insurance Number
10) Proof of Bank (Bank name, Account No, Sort Code & Account Title / LTD name)
NOTE
Clawback will be charged under these conditions:
If customer cancels the direct debit
Clawback period: 8 months
If customer makes fraudulent transactions
If the customer raises a complaint
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BROADBAND
SERVICES: Internet + LINE + CALL BUNDLE
Agent: Good Morning / Afternoon / Evening
Customer: Yes! How can I help you today / What can I do for you?
Agent: I am calling you from the Internet Department regarding broadband services.
Agent: Sir! I have good prices and unlimited packages for your internet.
Customer: What are the prices or packages of your company? And which company do you have?
Agent: If you don’t mind, may I know who is your current provider?
Customer: XLN / Clear Business / Sky / Anyone
Agent: Perfect! Do you have any outstanding balance with your current provider?
Customer: If yes
Agent: Please let me know how much?
Customer: 100 or more
Agent: No problem Sir! I will deal with your current provider and negotiate with them.
And further deal with our Objection Department.
Customer: What is the price?
Agent: According to your postcode area, you are using only ADSL
Customer: Yes!
Agent:
Price: Broadband monthly £20.98 only
Service: Unlimited Internet and Downloading Speed
Customer: Lovely! I need the services / Go ahead
Agent: Thank you!
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MOBILE PHONE AND SIM CARD
Hi!
Agent: Good Morning / Afternoon / Evening
Customer: Yes! How can I help you today / What can I do for you?
Agent: I am calling you about the Mobile Phone Services and SIM Card Services, and provide you Free of Cost
Mobile Phone Services
Customer: Which models are you available with?
Agent: Sir! All companies’ phones and iPads are available:
iPhone
Samsung
Huawei
Nokia
Customer: Please book iPhone 14 Pro Max 1TB
Agent: Perfect! Please let me know — we have a SIM card also.
Which package do you need? Let me know.
We have all packages:
1GB SimCard Package
10GB SimCard Package
50GB SimCard Package
100GB SimCard Package
Unlimited Package as well
Customer: I need Unlimited Package
Agent: Thanks! For your cooperation.
I require some details from your side.
THANKS
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