Topic: Credit and Asset Quality - Credit (Agriculture)

Product: Agri Gold Loan

1. "PDC is required in Agricultural gold loan and digital gold loan"

"Yes, PDC is required. Please refer to IRMD, LOANS ADVANCES CIRCULAR NO. 68-2023 and
Agriculture Division Cir. No. 70-2023, 49-2022."
Reply as on : 12.05.2025, Reference : IRMD, LOANS ADVANCES CIRCULAR NO. 68-2023 and
Agriculture Division Cir. No. 70-2023, 49-2022

Product: Agri. Gold Loan

1. As per circular Agriculture Division Cir. No. 842024 dt. 10-06-2024Re-appraisal charges payable
to the Shroff shall be Rs. 100- per account.Further, Bank shall bear the cost of Re-appraisal
which will be paid by the Branches from New BACID which shall be
UNTIL THE CUSTOMISATION OF BACID FOR PAYMENT OF SHROFF FEE, YOU ARE
REQUESTED TO UTILISE THE GENERAL LAW CHARGES HEAD OF BRANCHES I.E.
XXXXXX1081001 FOR PAYMENT OF FEE TO SHROFFS.
Reply as on : 12.05.2025, Reference : .

Product: Agricultue officer

1. what is the Roles and responsibilities of Agriculture Officer ?

please refer to PSFID PRIORITY SECTOR CIRCULAR NO.64/ 2021 for Role and responsibilities of
AO.
Reply as on : 12.05.2025, Reference : PSFID Cir 64/2021

Product: Agriculuture Loaning Power

1. As per loaning power circular aggregate commitment per borrower is 10 lakh to all loan ,In
agriculture segment KCC AND KGS upto 10 lakh is dealing with branch ,if total agri exposure is
mode then 10 lakh and borrower want to loan under investment credit o
"PLP RAM will sanction the loan"
Reply as on : 12.05.2025, Reference : IRMD, L & A, Cir. No. 44/2023

Product: AIF

1. "We have takeover proposal which is already sanctioned under AIF. Please confirm whether we
can takeover the same under AIF and if yes please inform whether refund of CGTMSE fee
subvention will be available as in AIF Scheme to the party. Please inform
"Official dealing with AIF Scheme has informed that Ministry has instructed to not allow any takeover
proposals as benefits of AIF will not be available to such beneficiaries"
Reply as on : 12.05.2025, Reference : .

Product: Animal Husbandry Infrastructure Development Fund

1. Please clear that is KCC (AHF) more than 1.60 lakh covered under CGTMSE coverage
No KCC (AHF) is not eligible for CGTMSE Coverage. Only units which come under the definition of
MSME are eligible for CGTMSE Cover. For detailed eligibility regarding CGTMSE coverage under
Animal Husbandry Fund please refer PSFID/PRIORITY SECTOR CIRCULAR NO. 60/ 2020, dated
 24.08.2020.
Reply as on : 12.05.2025, Reference : PSFID/PRIORITY SECTOR CIRCULAR NO. 60/ 2020

Product: AOF by BC at CSP

1. Will our officer verify SF account opened by csp center, kindly guide
Yes, AOFs including KYC documents should be verified countersigned by branch officials for all
accounts opened by BC agents at CSP locations.Please refer to FI DIVISION CIRCULAR NO.15-2022
dated 20.09.2022 where it is mentioneda. Branch officials to ensure to obtain all AOFs of the accounts
which were opened at CSP Bank Mitra location within the stipulated time line. b. AOFs including KYC
documents should be verified countersigned by branch officials. c. After verification of the physical
KYC documents and the AOFs and authenticating the account in the CBS, these accounts are to be
activated by branch officials.
Reply as on : 12.05.2025, Reference : FI DIVISION CIRCULAR NO. 15/2022

Product: Bee keeping & PMEGP

1. We have recieved a proposal for bee keeping under PMEGP with TL requirement of RS. 18
lakhs, Cc of Rs. 1 lakh with total project cost of 20 lakhs, 5 being borrower margin. As per
agriculture division bee keeping circular only Nature of loan can only be TL
In terms of the said circular, provision for initial recurring costs will also form an integral part of
termloan only.As such, recurring cost incurred in later years of project may be sanctioned in terms of
Procedural Guidelines for Agriculture Credit as per credit requirement of borrower.
Reply as on : 12.05.2025, Reference : .

Product: CERSAI

1. Is there cersai mandatory for agriculture loans like kcc in which agriculture land is mortgaged
Please refer to AGRICULTURE DIVISION CIRCULAR NO. 04-2024 all mortgages (irrespective of the
mortgage creation date) must be registered with CERSAI, wherever applicable. CERSAI registration
mandatory on those loans and property which are eligible for action under SARFAESI act.
Reply as on : 12.05.2025, Reference : AGRICULTURE DIVISION CIRCULAR NO. 04-2024

Product: Cold Storage/Warehouse

1. Dear Sir Madamwe have received Proposal for construction of ware house for storage agri.
produce, kindly guide us about circular no. and other procedural guide lines, or proposal will
comes under Agriculture Segment or MSME Segment
Proposal to be dealt by MSME segment. Refer MPD Cir. no. 08-2020.
Reply as on : 12.05.2025, Reference : MPD Cir. no. 08-2020.

Product: Dairy-PMEGP

1. SirWe have received a Dairy proposal of RS. 9.50 lakh under PMEGP for purchase of milch
animals. Can we cover it under CGTMSE or we have to take collateral security as per
agriculture procedural guidelines.Kindly guide with circular no.
All proposals received under PMEGP are eligible for CGTMSE coverage in terms of PMEGP
guidelines subject to eligibility criteria.
Reply as on : 12.05.2025, Reference : .
Product: DRI

1. how to open account in DIFFERENTIAL RATE OF INTEREST scheme and what is the scheme
code and intt table code.
Scheme code will be as per the activity undertaken by the beneficiary. Interest table code is DRIL as
per ITD-CBS Circular No.10-2018 and this circular is still operative.
Reply as on : 12.05.2025, Reference : ITD-CBS Circular No.10-2018

Product: Due Diligence

1. A proposal has been sent to PLP RAM amounting 70 lakh and the RAM has sent query
regarding additional confirmations such as dispute of land among the family members,
encumbrances and total cultivable land to be mentioned in the field visit report which is
As per IRMD LA Cir. No. 85-2023 at Pre-sanction stage except for KYC verification all other due
diligence measures to be carried out by Assessment Officer or Segment Head of PLP.
Reply as on : 12.05.2025, Reference : IRMD LA Cir. No. 85-2023

Product: Duty of Agriculture Officer

1. who has to recommend the agriculture loans loan officer in the branch or agriculture officer of
that branch what is the duty sheet of an agriculture officer
Duty sheet of an griculture officer givrn in PSFID PRIORITY SECTOR CIRCULAR NO.64-2021 .
Reply as on : 12.05.2025, Reference : PSFID, PRIORITY SECTOR, CIRCULAR NO: .64/2021

Product: Farm Score

1. Kindly inform the validity period for PNB Farm Score. I have refered AGRICULTURE DIVISION
CIRCULAR NO.27 2022, 792020, 69 2020, 222020.
Farm Score for Term Loan is valid till tenure of the loan.Validity of Farm Score for Annual Credit Limits
is One YearValidity of Farm Score for KCC and KGS is 5 years
Reply as on : 12.05.2025, Reference : .

Product: FPO

1. Sir , We have Received a FPO loan application of Rs. 50.00 lakh for Cash credit. Please guide
us that who will process this loan- Agri. Or MSME division.
"for Core Agriculture Activities of FPO it will be processed by Agri segment and for Other than Core
Agriculture Activities it will be processed by MSME segment. refer MPD circular 08-2020."
Reply as on : 12.05.2025, Reference : Refer MPD circular 08-2020."
2. SirMadam,We are in receipt of term loan for transport vehicle (Mobile Van)in favor of FPO. Can
we finance transport vehicle to Farmer Producer Organisation
PLEASE BE GUIDED BY AGRICULTURE DIVISION CIRCULAR NO. 822023 DATED 30-11-2023
AND SANCTION THE LOAN ACCORDINGLY
Reply as on : 12.05.2025, Reference : AGRICULTURE DIVISION CIRCULAR NO. 82-2023

Product: GCC & KCC

1. A customer is having GCC limit amt Rs. 10 lacs at one of our branch and now he wants a kcc
limit Rs. 3 lacs. kindly guide whether it can be sanctioned at GBB power or we need to forward
it to our PLP.
 PLP/RAM will sanction the loan.
Reply as on : 12.05.2025, Reference : IRMD LA Cir. No. 44 /2023

Product: JLG

1. If KCC has been financed under JLG, how subvention will be lodged as Adhaar is mandatory
cannot be seeded in Corporate CIF ID Please guide
"Concerned Officials have informed that for interest subvention calculation, Aadhar Card is fetched
from all sources including CRM, ID Proof, Address Proof, Adhar-linkage etc. of beneficial owner and
related party details in loan account."
Reply as on : 12.05.2025, Reference : .

Product: Kalyani card scheme

1. Respected SirMadamCan we renew account under Kalyani card scheme with scheme code
CCKLY to save it from NPA
Kalyani scheme has been discontinued , take up with the borrower for closure of the account.
Reply as on : 12.05.2025, Reference : PSFID/PRIORITY SECTOR/ CIRCULAR NO. 02/ 2020

Product: Kayanci Scheme

1. "for accounts which are in Kalyani scheme, what are the documents which are required while
doing renewal of account?"
Scheme since discontinued. Please refer to PSFID/PRIORITY SECTOR/ CIRCULAR NO. 02/ 2020
dated 31.01.2020,where it is mentioned : Accounts already opened under these schemes will continue
till maturity. As such no renewal to be done.
Reply as on : 12.05.2025, Reference : PSFID/PRIORITY SECTOR/ CIRCULAR NO. 02/ 2020

Product: KC C

1. A customer having KCC limit with us of Rs.4 Lakh under KCC scheme now he wants to
enhanace this limit under KGS scheme and on the same time he has also a kcc limit from union
bank on other land that situated in other state.Can we enhance this limit under
Please refer to Agriculture Divisions PSFID cir. no. 51-2018 where it is mentioned, Defaulter members
of Primary Agricultural Co-operative Societies and farmers who have already availed short term loans
from other banks or financial institutions will not be eligible for short-term loan.As such advise the
borrower to have loan from one bank only for the same purpose.
Reply as on : 12.05.2025, Reference : PSFID Cir 51/2018

Product: KCC

1. "A KCC account is running regular from our branch from last 2 year. In same duration borrower
also availed another KCC facility from Sarv Haryana Gramin Bank on agri land of other revenue
village. Now Borrower applied for kgs under enhancement from our br
"KCC from other bank needs to be adjusted, if purpose of both the loans is same i.e. for short term
credit. Please refer to PSFID cir. no. 51-2018."
Reply as on : 12.05.2025, Reference : PSFID cir. no. 51-2018
2. Respected sir, is that dairy KCC holder eligible for 3 int. subvetion, Please guide us .Thanks
"Yes, dairy KCC opened under the scheme KISAN CREDIT CARD- WORKING CAPITAL FOR
 ANIMAL HUSBANDRY is eligible for 3 percent Prompt repayment interest subvention subject to
maximum limit of Rs. 2 lakh (within overall limit of Rs. 3 lakh). Please refer to agriculture division cir.
no. 85-2023."
Reply as on : 12.05.2025, Reference : Agriculture division cir. no. 85-2023
3. Can we finance KCC to NRE or NRO customer,please clarify
NO
Reply as on : 12.05.2025, Reference : AGRICULTURE DIVISION CIRCULAR NO. 85-2023
4. Dear sirkindly clerify us that if any borrower is enjoying KCC facilities from any other bank like
SBI, UBI, etc and he applied with us for Fresh KCC KGS, in this case, take over norms is
applicable or not kindly refre us Circular number also for future
PLEASE BE GUIDED BY POLICY ON TAKEOVER OF BORROWAL ACCOUNTS ISSUED BY HO
IRMD
Reply as on : 12.05.2025, Reference : AGRICULTURE DIVISION CIRCULAR NO. 85-2023
5. As per Agriculture division Circular no 852023 for loans sanctioned above Rs 1.60 lakhs
alternate security may be taken viz. charge lien over liquid securities such as termdeposits
NSC KVP, etc. which may be considered adequate We need clarification wheth
Yes, KCC can be sanctioned against gold jewellery,ornaments as collateral. Compliance of guidelines
issued on financing against gold to be ensured by sanctioning authority.
Reply as on : 12.05.2025, Reference : Agriculture division Circular no. 85-2023
6. One of our customer of Ludhiana State Punjab has requested for KCC limit. He has agriculture
land in Ludhiana as well as some land in Sate-Haryana. He is cultivating land in both the states
and want to get a KCC limit showing cultivation of both states an
Please refer agriculture division circular 02-2022 where in it is mentioned that Rural lending shall be
restricted within the state boundary to have effective supervision and follow-up.
Reply as on : 12.05.2025, Reference : Agriculture division circular 02-2022.
7. WHETHER CONCEPT OF TAKE OVER IS APPLICABLE IN AGRI KCC ACCOUNTS eg A
BORROWER FROM SOME OTHER BANK CLOSED HIS KCC ACCOUNT HAVING SANTION LIMIT
OF Rs 3 LACS AND APPLIED FOR KCC ACCOUNT AT OUR BRANCH OF Rs 8 LACS WITHIN 1
MONTH OF CLOSURE ,DO CONCEPT OF TAK
"yes it will be under deemed takeover case"
Reply as on : 12.05.2025, Reference : .
8. "If the sanction limit of a KCC is Rs 25 lakh and its DP is Rs 18 lakh, then how much interest
will be charged."
"ROI is as per exposure so, KCC Up to 20 Lakhs MCLR(1 Yr) 1.25 , KCC Above 20 lakhs and upto 50
lakhs MCLR(1 Yr) 2.00"
Reply as on : 12.05.2025
9. "AS PER Agriculture Division Cir. No.852023Master Circular - Kisan Credit Card (KCC) Scheme
my question is PNB 728 in this circular list of documents is absent so now PNB 728 is
discontinue of not"
728 is not required
Reply as on : 12.05.2025, Reference : Agriculture Division Cir. No.85/2023
10. Can we do kcc by accepting gold ornament as collateral
Yes, KCC can be sanctioned against gold jewellery and ornaments as collateral. Compliance of
guidelines issued on financing against gold to be ensured by sanctioning authority.
 Reply as on : 12.05.2025, Reference : .
11. as per agri 762024 a Supplementary Agreement to be taken at the time of renewal or transfer
to new scheme code obtaining the Supplementary Agreement my question is where is the
Supplementary Agreement how can we download
PNB 1316 is available on knowledge center
Reply as on : 12.05.2025, Reference : Agri. Div. Cir. No. 76/2024

Product: KCC Animal Husbandry

1. "one of our customer is having KCC (crop Loan), Now he approached our branch for fresh KCC
for animal husbandry. do we need to open separate KCC account for animal husbandry as the
KCC scheme for animal husbandry is seperate in Lens module or we need to
"Separate KCC account for animal husbandry needs to be opened. Please refer Agriculture Division
Cir. No. 79-2021, clause no. 11a."
Reply as on : 12.05.2025, Reference : Agriculture Division Cir. No. 79-2021

Product: KCC Interest Subvention

1. We have received banking ombudsman complaint regarding interest subvention on gold loans.
customer availed gold loan in the month of August 2019 and the same closed within 1 year.
But, as per DFS, GOI vide letter no. F. No. 3292019-AC dtd 16.12.2019 has i
Subvention Benefits for Non-KCC loans were available till 01-04-2020 and as such the accounts
sanctioned before 01-04-2020 were eligible under interest subvention scheme subject to other
conditions.
Reply as on : 12.05.2025, Reference : .

Product: KCC/KGS

1. Dear sirmadam can we sanction KCC or KGS or any other agriculture loans to staff members
kindly guide us.Regards
Staff can avail KCC loan, refer agriculture division circular 85-2023. But no other scheme available for
staff.
Reply as on : 12.05.2025, Reference : .
2. "AS PER Agriculture Division Cir. No.692024 Date-02.05.2024 KCC Clarification with respect to
renewal of KCC sanctioned to PACS members Borrower, in this circular mentioned that the No
fresh case for such farmers borrowers be allowed under the kisan credi
"Procedural Guidelines for Agriculture Credit issued vide PSFID Circular No. 1352017 has already
prohibited two short term loans."
Reply as on : 12.05.2025, Reference : PSFID Circular No. 135/2017
3. Sir Can we finance the KCC/KGS facility to applicant even if he was availing KCC facility from
Cooprative bank to PACS member. he wants to enjoy the KCC facility from both i.e. with us and
cooperative bank.
"Please refer to PSFID/PRIORITY SECTOR/ NON- CODIFIED/CIRCULAR NO. 51/ 2018, KCC Master
Circular, para Other Features, point no. h(page no. 19) where it is mentioned, "Defaulter members of
Primary Agricultural Co-operative Societies and farmers who have already availed short term loans
from other banks or financial institutions will not be eligible for short-term loan" For the same purpose
loan should not be given from two financial institutions."
 Reply as on : 12.05.2025, Reference : PSFID/PRIORITY SECTOR/ NON- CODIFIED/CIRCULAR NO.
51/ 2018
4. Is 2nd NEC required in KCCKGS proposals where value of property is more than 1.00 CR
Yes, two NEC to be obtained in KCC-KGS where value of property is more than Rs. 1 Crore for fresh
sanction.For renewal renewal of KCC-KGS accounts please refer to the guidelines as mentioned in
LAW DIVISION CIRCULAR NO 08Law2021.
Reply as on : 12.05.2025, Reference : LAW DIVISION CIRCULAR NO. 08 Law 2021.
5. One of the customer has approched for Loan under Kisan gold scheme. He was having loan in
Other Bank ( KCC in other bank amount of 3 lacs) on 12 acre land. now customer wants to
close that kcc, and he wants 12 lacs under KGS. Questtion 1. is it coming und
Yes, it will be treated as deemed takeover case. Please refer to IRMD, L A, Cir. no. 185-2022
regarding competent sanctioning authority for financing more than 125 and takeover guidelines.
Reply as on : 12.05.2025, Reference : IRMD, L & A, Cir. no. 185-2022
6. "If a borrower is owner of Agricultural land in two different states and he is already availing a
KCC limit in one state and now he wishes to avail a fresh KCC for his other agricultural land
which is located in other state and the land is free from all e
"in terms of Procedural Guidelines for Agriculture Credit, financing cannot be done outside state
boundary."
Reply as on : 12.05.2025, Reference : PSFID/PRIORITY SECTOR/ CIRCULAR NO. 135-2017.
7. While processing KGS loan ( Kisan Gold Scheme) primary security borrower is giving
agricultural land and for collateral security instead of mortgaging agriculture land whether we
can mortgage any other commercial property "
"Yes any SARFAESI compliant property can be taken as collateral security. Please refer to Agri. Div.
Cir. no. 02-2022."
Reply as on : 12.05.2025, Reference : Agri. Div. Cir. no. 02-2022
8. Can we sanction Normal KCC for crop production and Dairy KCC to a same person as 3
subvention will be credited both account.
"Yes, we can. Please refer to Agriculture Division circular no. 85-2023."
Reply as on : 12.05.2025, Reference : Agriculture Division circular no. 85-2023
9. What is the age criteria or maximum permissible age considered for KGSKCC scheme."
"No maximum age criteria prescribed in KCC or KGS scheme. However for coverage under PMSBY
maximum age limit is 70 years. Please refer to Agri. Div. Cir. no. 85-2023."
Reply as on : 12.05.2025, Reference : Agri. Div. Cir. no. 85-2023
10. A customer having KCC loan in other bank, he is now approached with us for Agriculture
loan, As this case comes under deemed take over and we cant finance more than 25 if we
finance him KCC from our bank. But my query is can we finance him under KGS schem
In case of working capital limits, if enhancement of more than 25 is considered at the time of
takeover, then, the proposal shall be sanctioned by HOCAC-I and above within their vested loaning
power based on merit of the proposal on case to case basis.PLEASE BE GUIDED BY POLICY ON
TAKEOVER OF BORROWAL ACCOUNTS
Reply as on : 12.05.2025, Reference : IRMD, L & A, 185-2022

Product: KCC/MUDRA

1. "Is insurance mandatory for KCC and Mudra Scheme Loans If yes can Branch debit borrowers
 loan account without consent mandate of the borrower and What if borrower refuses to debit
for insurance"
"In case of KCC, insurance under PMFBY is voluntary, however in such cases specific mandate from
the borrower that they dont want to be covered under PMFBY or any other crop insurance scheme to
be obtained. Generally, Insurance of each and every security is required to safeguard banks interest,
Assets/securities mortgaged or hypothecated to the Bank should be adequately insured at all times
with the agreed Bank clause and renewed timely. Please refer to IRMD, L A, cir. no. 148-2022
regarding detailed insurance guidelines. As part of the terms and condition of sanction consent of the
borrower is obtained regarding above during sanction and documentation stage. If borrower refuses
the matter may be referred to appropriate sanctioning authority for change in terms and conditions as
per L A, cir. no. 148-2022."
Reply as on : 12.05.2025, Reference : IRMD, L & A, cir. no. 148-2022

Product: KGS

1. If any one had KCC in other bank and come to our Bank after closure with satisfactory track
record of two years. Please clarify that if we enhancing the above proposal under KGS scheme
then deem takeover guidelines will apply or not
In case of borrower was availing credit facilities from another Bank within the period of three months
prior to submitting loan proposal to our Bank, such credit proposal shall be treated as Deemed
takeover. Takeover norms would apply on Deemed takeover also. However, in case where such credit
facility has been repaid by the applicant borrower as per the terms conditions of the original sanction,
such creditproposals shall not fall under the purview of Deemed Takeover. (In case of Revolving
Credit Facility, the date of expiry of last sanction as availed from other bank shall be treated as date of
maturity
Reply as on : 12.05.2025, Reference : IRMD LA cir 1852022
2. "In a Kisan gold loan application at PLP, Staff is co borrower cum land owner, can we give
Kisan gold to KGS kindly tell who is the competent authority to give permission to give KGS to
staff. (Please mention circular no)."
"STAFF CANNOT BE SANCTIONED CREDIT FACILITIES UNDER KSIAN GOLD SCHEME"
Reply as on : 12.05.2025, Reference : .
3. Can we enhance the existing KGS limit with in six moths of last sanction if borrower gives
additional agriculture land as security"
"ZOCAC can sanction enhancement within 6 months."
Reply as on : 12.05.2025, Reference : IRMD LA circular 44-2023.
4. if kcc limit against deposits is enhanced under KGS with 200 percent IP. now customer want to
change the IP who s power does sanction falls on is there an format for this"
Refer IRMD LA circular 44-2023 for substitution of security . Forms given in Special link under IRMD
LA circulars - format for amendment in Term and conditions under credit appraisal formats 01.04.2020
.
Reply as on : 12.05.2025, Reference : IRMD LA circular 44-2023 for substitution of security
5. "We have received lead from branch for Kisan Gold Scheme. Borrower is not having loan
transaction for last two years. However, Branch is confirming he is having SF Ac with us for
last two years and is offering 50 pc liquid collateral and remaining 50 pc
Only Term Deposits are to be considered for eligibility assessment under the KGS Scheme
Reply as on : 12.05.2025, Reference : .
 6. "CAN WE RENEW THE CC LIMIT SANCTIONED IN FAVOR OF STAFF (OFFICER) UNDER KISAN
GOLD SCHEME AND WHO WILL BE THE COMPETENT AUTHORITY FOR THE SAME (PLEASE
MENTION CIRCULAR NO.)"
"staff not eligible for KGS , requested to adjust the loan."
Reply as on : 12.05.2025, Reference : .

Product: Kisan Credit Card

1. CREDIT information report at the time of review of KISAN CREDIT CARD to be drawn or not
mandatory
As per IRMD, L & A, Circular no. 12/2023, CIR report to be drawn at the time of review of accounts
also. As such, CIR to be drawn at the time of review of KCC account.
Reply as on : 12.05.2025, Reference : IRMD, L & A, Circular no. 12/2023
2. KCC account holder can cash withdrawal by cheque in intersol branch?
Yes, but with precautions as mentioned in LOANS & ADVANCES CIRCULAR NO. 157/2020, page no.
109, clause 11.4 CASH WITHDRAWAL THROUGH SELF DRAWN CHEQUES AT A NON BASE
BRANCH.
Reply as on : 12.05.2025, Reference : IRMD, LOANS & ADVANCES CIRCULAR NO. 157/2020

Product: Kisan Gold Scheme

1. Dear team, An existing customer with good kcc credit record for the past two years has
approached the branch for increasing the limit. customer agreed to take the loan in KGS
scheme while processing the loan under kgs scheme it should be processed as a fr
"Please refer to PSFID/PRIORITY SECTOR CIRCULAR NO.79 /17. For KCC sub limit within the
overall limit, the existing PNB Kisan Card (KCC) will remain valid. Existing loan account(s) will be
treated as part of new sanctioned limit and will continue as per existing terms & conditions. Better to
process as fresh loan in KGS scheme."
Reply as on : 12.05.2025, Reference : PSFID/PRIORITY SECTOR CIRCULAR NO.79 /17
2. Please guide who is the competent authority to sanction KGS of Rs. 58 Lakh to a partner of the
firm which(THE FIRM) is availing business loan of Rs. 60.00 Lakh under power of PLP (RAM)
As per PSFIDPRIORITY SECTOR CIRCULAR NO. 66 - 2020, dated 09.09.2020 powers vested with
ZOCAC-I (now CHCAC).
Reply as on : 12.05.2025, Reference : Agriculture division, PSFIDPRIORITY SECTOR CIRCULAR
NO. 66 - 2020, dated 09.09.2020
3. respected sirmadam,if agriculture land value is above 2 crore as per DLC rate, whether
independent valuation is required in loan under KISAN GOLD SCHEME
valuation report required, refer IRMD LA cir 43-2023
Reply as on : 12.05.2025, Reference : IRMD L&A Cir. No. 43/2023
4. We finance kisan gold card amount - 10000000-(one crore) we want to ask that existing kcc
account number should be same or not and can we enhance this account of same account
number or not
Please refer to PSFID cir. no. 79-2017, where it is mentioned, For KCC sub limit within the overall
limit, the existing PNB Kisan Card (KCC) will remain valid. Existing loan account(s) will be treated as
part of new sanctioned limit and will continue as per existing terms conditions.
Reply as on : 12.05.2025, Reference : Agriculure Division, PSFID cir. no. 79/2017
Product: Kisan Tatkal Rin

1. Please guide us whether there is any processing charge for Krishi Tatkal Rin in agriculture
Loan.
No Processing Charge to be taken for Krishi Tatkal Rin. Please refer PSFID cir.no. 35/2021 dated
30.04.2021 & Agriculture division cir. no. 22/2023 dated 27.03.2022. Please refer, IRMD, L & A, Cir.
no. 207/2021. For agriculture credit up to Rs. 3.00 lakh no processing fee is to be charged.
Reply as on : 12.05.2025, Reference : PSFID cir.no. 35/2021 dated 30.04.2021 & Agriculture division
cir. no. 22/2023 dated 27.03.2022 & IRMD, L & A, Cir. no. 207/2021.

Product: Kisan Unnati Scheme

1. I have a proposal under kisan unnati scheme. in which two account will be opened one account
under kcc and one account under kisan unnati so i want to know existing kcc account to be
enhanced or new account will be opened . kindly guide us .
"Please refer to Agriculture Division Cir. No. 67/2022, as no such restriction regarding closure of
previous account has been mentioned for KCC component of krishak unnati existing limit may be
enhanced and a separate account for krishak unnatti component to be opened as per appraisal.
Please ensure to obtain fresh documentation and assigning of proper scheme codes and Free code
10."
Reply as on : 12.05.2025, Reference : Agriculture Division Cir. No. 67/2022

Product: Krishi Tatkal Rin

1. Dear Sir,we can sanction tatkal krishi rin exisitin KGS (krishi gold scheme) borrower because
as per Agri division circular no 352021 and 222023 mention existion KCC holder not mention in
KGS. please guide us Rohitash kumar meenaZAO Jaipur
Please refer to eligibility criteria for Kisan Tatkal Rin Yojana as per Agri. division circular no. 35- 2021
where it is mentioned, Individual farmers joint borrowers (not exceeding four farmers) who are existing
Kisan Credit Card (KCC) holders or borrowers availing loans for agricultureallied activities are eligible.
The borrower shall have satisfactory track record of at least two years (existing accounts should be in
Standard SMA-0 category).KCC borrowers or borrowers availing loans for agricultureallied activites
are eligible as such loan under KGS scheme for agricultureallied activitiesKCC are also eligible for
Kisan Tatkal Rin.
Reply as on : 12.05.2025, Reference : Agri. division circular no. 35/2021

Product: legal vetting of documents

1. In agriculture loans, when legal vetting is required.

Please refer to IRMD, L A, Cir. no. 111-2021 and Law Division Cir. No. 06-Law-2020 dated
26.03.2020, where it is mentioned, Branches should get all the loan documents in respect of
sanctioned limits of 2 crore above (both FB and NFB) vetted from the local approved advocatesolicitor,
first before their execution and again after execution but before disbursement of the loans. The above
guidelines are applicable in agriculture loans also.
Reply as on : 12.05.2025, Reference : IRMD, L & A, Cir. no. 111/2021 and Law Division Cir. No.
06/2020 dated 26.03.2020

Product: Loaning Power

1. "We have received a term loan proposal of rs. 4.00 lac under agriculture investment credit .
 Applicant already enjoying KCC limit of rs.25.00 lac with us . Please guide us under whose
loaning power the above said term loan proposal will falls RAM or GBB
"RAM, as aggregate exposure more than Rs. 10 lakh."
Reply as on : 12.05.2025, Reference : IRMD L& A, Cir. No. 44/2023
2. Dear team we have a proposal of KCC of Rs 1.10 Crore for production purpose, please clarify
the loaning power of this proposal, weather it is vested in MCC or PLPCAC as per LOANS
ADVANCES CIRCULAR NO. 44 2023
If the branch is linked with MCC, then the proposal falls under MCC power. If the branch is not linked
with any MCC then it will be processed by PLPCAC. Please refer to IRMD LA Cir. No. 50-2024, page
no. 24.
Reply as on : 12.05.2025, Reference : IRMD LA Cir. No. 50-2024
3. With reference to Circular IRMD LA Cir. No. 44 2023 Loaning Powers and Exercising such
Powers at Various Levels, at Page No 16, aggregate commitment per borrower has been
discussed. Does it segregate the loans in Agri, MSME and Retail exposure wise or is
"Only Retail and Agri. MSME exposure wise. For example in case of GBBs: 1. Agri. 10 lakh +Retail 10
lakh 2. MSME 10 lakh + Retail 10 Lakh 3. Agri. + MSME Total 10 lakh 4.Agri. + MSME 10 lakh and
Retail 10 lakh."
Reply as on : 12.05.2025, Reference : IRMD LA Cir. No. 44 /2023

Product: PMEGP

1. Dear Sir,We have received a Poultry Proposal of Rs.13.00 Lacs under PMEGP with CGTMSE
Coverage. Can this proposal consider under CGTMSE coverage.
"Yes, as per MSME cir. no. 68-20222, dated 28-12-2022 all the proposals related to animal husbandry
including poultry received under PMEGP scheme may be treated as under the service sector of
MSME."
Reply as on : 12.05.2025, Reference : MSME cir. no. 68-20222, dated 28-12-2022

Product: PMEGP/DAIRY

1. "Recently dairy activity considered PMGEP unit by MSME ministry. What will be the
classification of sauch proposals processed, whether it will bePriority sector msme or Priority
sector AgriPlz guide refer circular"
"All Dairy units under PMEGP may be classified under Services Sector MSME. Refer MSME
DIVISION CIRCULAR NO. 68-2022."
Reply as on : 12.05.2025, Reference : MSME DIVISION CIRCULAR NO. 68-2022

Product: PMFME

1. loan rejection of Rs 27.00 lakhs under PMFMESANCTIONING AUTHORITY RAM.KINDLY STATE

THE AUTHORITY FOR REJECTION.CAN WE BASE UPON AGRI DIV CIRCULAR NO. 052022 DT
01.02.2022. IF NOT , NEW CICRULAR IF ANY.
As per Agriculture Division Cir. No. 05-2022, if sanctioning authority is RAM, authority for rejection is
Zonal Office. Yes, Agriculture Division Cir. No. 05-2022 dated 01.02.2022 is still operative.
Reply as on : 12.05.2025, Reference : Agriculture Division Cir. No. 05-2022
2. Kindly provide consolidated circular for PMFME Farm Mechanization Scheme.
Refer agriculture div cir 59-2020, 5-2022, 43-2022
 Reply as on : 12.05.2025, Reference : Agriculture division circular no. 59/2020, 05/2022, 43/2022.
3. Borrower has applied for TL of Rs50.00lacs CC of Rs100.00lacs for food processing unit under
PM-FME. Borrower also wants to take benefit of interest subsidy under Agri-infra scheme.Can
we proceed for both scheme together.
"Please refer to Agriculture Div. cir. no. 43-2022, where it is mentioned Applicant -enterprise is eligible
for bank loan under the scheme, even if he has availed bank loan in other Subsidy Linked Schemes of
Govt. Applicant is also eligible for Interest Subvention and top-up convergence with other relevant
Govt. Sponsored Schemes. Lending Banks may consider sanctioning need based working capital limit
to the beneficiaries, as admissible However, no subsidy would be provided on the working capital."
Reply as on : 12.05.2025, Reference : Agriculture Div. cir. no. 43-2022

Product: PNB Krishi Tatkal Rin

1. "Account opened in ODATK in 2020 and 2021 as krishi tatkal rin will be close or renew after
completion of 3 years kidnly guide."
"Account to be closed. In case of need, fresh krishi tatkal rin may be given. Please refer to agri. div.
circular no. 35-2021."
Reply as on : 12.05.2025, Reference : Agri. Div. circular no. 35-2021

Product: PNB SWARNIM

1. Whether we have to prepare Pre Disbursement compliance certificate in Gold loan accounts
(both agri and retail) Or not Kindly guide and suggest circular if any
"yes PDC have to be prepared , refer IRMD LA circular 68-2023"
Reply as on : 12.05.2025, Reference : IRMD LA circular 68-2023

Product: PNB Swarnim

1. SIR, AS PER AGRICULTURE CIRCULAR NO 49 2022 PAGE 4 NOTE 1 PLEASE CLEARIFY

WHETHER TWO ACCOUNTS OF 200000 (TWO LAKH) CAN BE CONSIDERED FOR SANCTION
UNDER SWARNIM AGRI GOLD LOAN SCHEME WITHOUT OBTAINING AGRICCULTURE
REVENUE RECORD
No. If aggregate loan amount is more than Rs. 3.00 lakh proof of ownership of agriculture land
(revenue records) to be obtained.
Reply as on : 12.05.2025, Reference : Agri. Div. Cir. no. 49-2022

Product: PNB Swarnim- Agriculture Gold Loan

1. "Sir,in Agriculture gold loan (PNB Swarnim) of rs, 4.00 lakhs inder branch power , Pre
disbursement compliance is required or not (PDC), kindly guide us"
"Yes, Pre disbursement compliance (PDC) is required. Please refer to IRMD LA Cir. No. 68 -2023 for
consolidated guidelines on PDC and exempted categories."
Reply as on : 12.05.2025
2. Agri Swarnim Gold Loan can be renew for next one year or it should be close
"As gold loan under PNB Swarnim is sanctioned as Demand Loan for tenor of one year only it cannot
be renewed. Close the account and open fresh one in case of need by the applicant."
Reply as on : 12.05.2025
3. Sir/Madam how much margin should we take when we give KCC loan against security of gold
 ornaments. is it 75 % or 85 % (as per swarnim circular). margin for KCC is not there in circular.
Kindly clarify
"As per AGRICULTURE DIVISION CIRCULAR NO. 11/2023 & 49/2022, margin should be 15 % i.e.
LTV of 85% to be maintained."
Reply as on : 12.05.2025, Reference : AGRICULTURE DIVISION CIRCULAR NO. 11/2023 & 49/2022

Product: PNB Swarnim-Agriculture Gold Loan

1. "According to the pnb swarnim gold loan scheme, one customer is eligible for gold loan upto
rs 10 lakhs, but the circular says the gold loans where the sanctioned amount is less than 3
lakh rupees, the loan can be done on undertaking basis, but when the l
"If the exposure in gold loan exceeds Rs. 3.00 lakh whether a single loan or more than one loans proof
of agriculture land to be obtained."
Reply as on : 12.05.2025, Reference : .

Product: PNBKSS

1. "Can we lend more than once to the same borrower under PNB Krishak Sathi Scheme
(PNBKSS)"
NO. The help under PNBKSS is available to farmers only on the condition that they do not create fresh
debts with moneylenders. Please refer to PSFIDPRIORITY SECTOR CIRCULAR NO. 28-2020.
Reply as on : 12.05.2025, Reference : PSFID/PRIORITY SECTOR /CIRCULAR NO. 28-2020.

Product: Poultry

1. "IS WORKING CAPITAL LOAN TO LAYER POULTRY FARM CONSIDERED UNDER FOOD AND
AGRO PROCESSING UNIT."
"NO. It is an allied agriculture activity.Please refer to Agriculture Division Cir. No. 55-2022
ANNEXURE- III, page no. 39-40, for Indicative list of Permissible Activities under Food Processing
Sector as shared by Ministry of Food Processing Industries (MoFPI)"
Reply as on : 12.05.2025, Reference : Agriculture Division Cir. No. 55/2022
2. Kindly guide me, can we take commercial property as collateral for agriculture poultry loan.
"Yes, any SARFAESI compliant immovable property can be taken as collateral security for agriculture
loans. Please refer to AGRICULTURE DIVISION CIRCULAR NO. 02-2022, dated 13.01.2022."
Reply as on : 12.05.2025, Reference : AGRICULTURE DIVISION CIRCULAR NO. 02-2022

Product: Rate of Interest

1. Sir, In Agriculture loans, what is the basis of Interest rate calculation MCLR Or RLLR And what
is spreading etc. And effective rate of interest present time Please clarify with circular
reference
Both RLLR or MCLR as per the scheme . please refer IRMD LA cir 42/2020 and agriculture div cir
02/2021
Reply as on : 12.05.2025, Reference : IRMD LA cir 42/2020 and agriculture div cir 02/2021

Product: Rural Godown

1. There is proposal of Rural godown at PLP who will process the proposal either Agriculture
officer or MSME Processing officer.
 As per MPD circular no. 08/2020, proposals under Rural Godown Scheme to be dealt by PLP MSME
segment. Refer CIRCULAR NO. MPD 082020 p.no. 65.
Reply as on : 12.05.2025, Reference : MPD circular no. 08/2020

Product: Security in KCC accounts

1. What is the collateral security for KCC Loans for crops upto Rs 1.60 lakhs Please quote the
circular No.
Refer agriculture div cir 02-2022 where in it is mentioned that only Hypothecation of crops andor
assets created out of Bank loan will do.
Reply as on : 12.05.2025, Reference : Agriculture Division Circular no. 02/2022

Product: Self Helf Group

1. Is microcredit plan mandatory for 3rd linkage and onwards in shg loan ?
In case of DAY-NRLM, Yes.
Reply as on : 12.05.2025, Reference : Agriculture Division Circular No. 48/2022 dated 30-08-2022
(Now Agriculture Division Circular No. 42/2023)
2. As per cir no PSFID 51/2021 Amendment in common SHG loan application cum appraisal form
treasurer is added in the form. Is President, Secretary and treasurer all three designatories are
mandatory in Credit linkage of SHG or we can process the linkage with
As per bye laws of SHG authorized signatories may be president and secretory only or all the three.
Please check the bye laws and resolutions of SHG.
Reply as on : 12.05.2025, Reference : AGRICULTURE DIVISION CIRCULAR NO. 28/2023
3. Dear Sir, New SHG CCL accounts open through Lens in CCOTH scheme code, but in case of
Agri. related SHG CCL, can we convert these account to CCAGR accounts.
Yes, SHG Scheme code can be changed at field level as per activity of the SHG. Please refer to
PSFID / PRIORITY SECTOR/CIRCULAR NO. 35/2019,AGRICULTURE DIVISION CIRCULAR NO.
4/2022 & 35/2022"
Reply as on : 12.05.2025, Reference : PSFID / PRIORITY SECTOR/CIRCULAR NO.
35/2019,AGRICULTURE DIVISION CIRCULAR NO. 4/2022 & 35/2022"
4. Sir, Is it mandatory to renew SHG CCL loans through Lens? In Lens renewal channel, it doesn't
sanction less than 6 lakh, but many existing CCL limits have less than 1-2 lakhs. So in this
case, how we have to renew?
As per CRMD Circular No. 26/2023,14/2022 acccounts of Agriculture with scheme codes CCOTH,
CCAKC & CCKGS with limits up to Rs. 25 Crore to be renewed through PNB LenS only. Further, for
handling exceptions a menu RENRELAX has been made available in CBS. The process flow of
Renewal as well as RENRELAX has already been circulated vide above mentioned circulars. For any
technical assistance, matter be escalated to [email protected] & [email protected].
Reply as on : 12.05.2025, Reference : CRMD Circular No. 26/2023,14/2022

Product: SHG

1. 1. Can JMGS-I Branch Head can sanction SHG credit linkage of Rs. 6.00 Lakhs in Branch
power.2. SHG Credit linkage are considered as Secured loans for considering sanction as
prescribed in Loaning Power cir. no. LA 442023.
As per IRMD, L A, 44-2023 SHG loans up to Rs. 10 lakh can be sanctioned by all branch head,
irrespective of scale with recommendation of second man.In case there is no second man in branch
 please refer to chapter 3, GENERAL GUIDELINES FOR EXERCISE OF LOANING POWERS, clause
3.9, page no. 45-46, of L A cir. no. 44-2023.
Reply as on : 12.05.2025, Reference : IRMD, L & A, 44/2023
2. Dear Sir,Please guide whether cibil cir charges are to be recovered in CC limit TO Self Help
Group AccountsRegards
Yes, CIR charges to be recovered in case of CC limit to SHG. Please refer IRMD, L & A, Cir. no. 207-
2021.
Reply as on : 12.05.2025, Reference : IRMD, L & A, Cir. no. 207/2021.
3. " Please clarify about the possibility of sanctioning of loan to SHG exclusively formed by men.
As per MPD 032021, SHG cash credit to non-women also allowed , also as per AD 502023 we
have to update the details of male or female members in SHGUPD in CBS."
"Except for DAY - NRLM scheme, SHG formed by men can also be financed. Please refer Agriculture
Div. SHG cir. no. 28-2023. In DAY - NRLM scheme only women members can be financed. However,
only in case of groups to be formed with persons with disabilities and other special categories like
elders and transgenders, DAY-NRLM may have both men and women in the Self-Help Groups."
Reply as on : 12.05.2025, Reference : Agriculture Div. SHG cir. no. 28-2023
4. "SirIn a self help group (SHG) account ,can we provide a second linkage with enhancement of
loan amount if still debit balance of first linkage exists in the loan"
"Yes, please refer to Agriculture Division Cir. No. 42-2023, clause 3.3.3 b, where it is mentioned, In
case of need, additional loan may be sanctioned even though the previous loan is outstanding, based
on the repayment behavior and performance of the SHG."
Reply as on : 12.05.2025, Reference : Agriculture Division Cir. No. 42-2023
5. "Sir/Madam Is it necessary to take stamp duty in SHG loans or it is exempted"
Stamp duty is under State jurisdiction and can be clarified by the State with the help of the SLBC. In
most of the states, stamp duty on loan documents for the SHGs has been waived. However it needs to
be clarified at the financing state.
Reply as on : 12.05.2025, Reference : .
6. Can we finance the block level SHG federation under PMFME scheme(An SHG Federation is an
umbrella organization registered under Indian societies act formed by multiple Self-Help
Groups (SHGs) to enhance their collective capacity and influence. )
Yes, SHG Federation can be financed. Please refer to Agriculture Division Cir. No. 43-2022 and
PSFIDPRIORITY SECTOR CIRCULAR NO. 59-2020.
Reply as on : 12.05.2025, Reference : Agriculture Division Cir. No. 43-2022 and PSFIDPRIORITY
SECTOR CIRCULAR NO. 59-2020
7. Respected sirmadamKindly advice us whether we need to extract the CIR of all SHG member
for SHG loan upto 10 lacs.
Customer Due Diligence (CDD) of all the members of SHG may beundertaken at the time of credit
linking of SHGs.So in my opinion due diligence of all the office bearers must be undertaken and CIBIL
must be drawn for all of them to ensure that defaulter member is not taking benefit of loan to be
financed. For details kindly refer Agriculture Division Cir. 532024.
Reply as on : 12.05.2025
8. Sir , kindly clarify whether SHG can be sanctioned to Men under NRLM NULM, Please guide
Dear Sir,DAY-NRLM promotes affinity-based women Self Help Groups (SHGs). However, only in case
of groups to be formed with persons with disabilities and other specialcategories like elders and
transgenders, DAY-NRLM may have both men and women in the Self-Help Groups. Kindly refer
 Agriculture division Cir. 602024.Yes, men can apply under Deendayal Antyodaya Yojana-National
Urban Livelihoods Mission (DAY-NULM). While the scheme aims to empower women, its open to all
urban poor individuals, including men, to form Self-Help Groups (SHGs) and access financial
assistance for micro-enterprises. The percentage of women beneficiaries under SEP should not be
less than30 percent. Kindly refer Agriculture division Cir. 362021.
Reply as on : 12.05.2025
9. Whether the multiple loans can be availed by the same group under NULM scheme.
No. only one loan can be availed by each group under NULM
Reply as on : 12.05.2025

Product: Subsidy

1. Sir we want to close agriculture account after claiming subsidy from subsidy reserve head.
Subsidy has already been credited in head.please guide regarding the process flow of subsidy
credition.
In case of subsidy linked account use menu option TMPS.Please refer to Circular No. ITDCBS05-2019
dated 27.03.2019, Handling Backend Principal Subsidy in Term Loan accounts in CBS.If there is no
subsidy linked account debit the subsidy reserve fund head and credit to respective account.
Reply as on : 12.05.2025, Reference : Circular No. ITD/CBS - 05/2019 dated 27.03.2019

Product: Takeover

1. "We have to take over a kcc account from ICICI Bank everything thing done Now the charge on
land can be entered only after clearance from ICICI Bank for that we have to disburse the KCC
to ICICI Bank account of customer mean while what will be the securit
"yes after disbursement Bank will collect all required documents from ICICI bank . after clearance from
ICICI bank our bank will create security . refer IRMD LA 185-2022 for takeover guidelines."
Reply as on : 12.05.2025, Reference : IRMD L&A Cir. No. 185-2022
2. "Dear sirIf one customer is availing KCC from PNB ,earlier he was availing KCC from other
bank, Loan sanctioned within 3 months of closure of account with more than 25
enhancementin this case is it treated as Deemed takeover or normal casePlease clarifyRe
"Depends on whether the loan was closed on maturity i.e. as per terms and conditions of original
sanction or in mid term. Please refer to IRMD, L A, Circular no. 185-2022, where it is mentioned In
case of borrower was availing credit facilities from another Bank within the period of three months prior
to submitting loan proposal to our Bank, such credit proposal shall be treated as Deemed takeover.
Takeover norms would apply on Deemed takeover also. However, in case where such credit facility
has been repaid by the applicant borrower as per the terms conditions of the original sanction, such
creditproposals shall not fall under the purview of Deemed Takeover. (In case of Revolving Credit
Facility, the date of expiry of last sanction as availed from other bank shall be treated as date of
maturity)."
Reply as on : 12.05.2025

Topic: Credit and Asset Quality - Credit (General, Review and Monitoring)
Product: Credit (General, Review and Monitoring)

1. Kindly furnish the loaning power of GBB incase of Book-debt Financing

Sir/Madam, In reference to the Loans Advances Circular No. 50/2024, date 19.04.2024 Loaning
powers for Book Debt Facility has been prescribed only for PLP, MCC, CHCAC and above authorities
 only hence there will be No loaning powers of GBB in case of financing Book Debts Facility.
Reply as on : 20.03.2025, Reference : L & A Circular No. 50/2024, date 19.04.2024
2. The LA cir 082024 dt08.10.2024 in which power of creation of mortgage with single title deed is
with HOCAC after that again circular 122024 dt18.12.2024 is issued by LA in which power for
mortgage with single title deed is with CHCAC. PLP RAM sanctioned h
Sir Madam, as per LAW DIVISION CIRCULAR NO. 12/2024, Date 18.12.2024 the above amendments
had been applicable with immediate effect i.e. from 18.12.2024 hence backdated cases can not be
considered as per amendments provided in captioned circular.
Reply as on : 19.03.2025, Reference : LAW DIVISION CIRCULAR NO. 12/2024, Date 18.12.2024
3. Sir while sanctioning loans at PLP do we need to keep on record the original Valuation and
Search Report or we can keep copy of same for our records.
Sir Madam as per CIRCULAR NO. MPD 08/2020, date18.05.2020 scanned copy of the documents are
to be submitted by the GBB to the PLP for processing and sanctioning of the loan and EQM on the
Immovable properties is to be created by the GBB after sanction hence it will be better to send the
original NEC and Valuation to the branch and keep copies of the same in PLP.
Reply as on : 18.03.2025, Reference : MPD 08/2020, date18.05.2020

Product: Credit and Asset Quality - Credit (General, Review and Monitoring)

1. If a borrower enjoying a HL fascility of Rs. 15.00 Lac. Now he wants to take a car loan of Rs.
10.00 Lac. During the processing of car loan CIC report should be extracted from one cic or two
cic (as total exposure exceeds Rs. 20.00 Lac.
As the exposure exceeds RS. 20.00 lacs, Two CIRs with score from any CICs viz. TU CIBIL or
Experian or CRIF Highmark or Equifax shall be extracted.
Reply as on : 07.03.2025, Reference : LA 130/2024
2. As per LOANS ADVANCES CIRCULAR NO. 89/2018 Loan sanctioned to staff under Staff
scheme and Public scheme applicable fee is NIL. At present the circular is valid or not .
As per LA 01 2025, operative circular, it is mentioned that the said circular is in operative category.
Reply as on : 06.03.2025, Reference : LA89/2018
3. is master agreement required in OD against fdr or not
The Master Agreement required for all the credit facilities except those credit facilities which are fully
secured by liquid securities (For e.g. DLOD against FDRs of our bank).
Reply as on : 05.03.2025, Reference : LA 111/2021
4. a borrower is having exposure of 15 lakhs i.e 7 lakh car loan , 8 lakhs msme mudra , 0.95 lakhs
agri kcc , can loan of 3 lakhs for animal husbandry be given to borrower in branch power,
following the loaning power circular502024 it is quite unclear.there
Proposed loan is to be considered by PLP as per LA 50 2024
Reply as on : 01.03.2025, Reference : LA 50/2024
5. Do the registration of charge on CERSAI portal for the loan proposals for vehicles (personal or
commercial) is essential.
No, vehicles need to be registered on Vahan portal only.
Reply as on : 01.03.2025
6. Can we sanction loan wherein borrower offers collateral security in the form of educational
Institute which is encumbered free State Bank Of India has sanctioned one Tea
Industry(Bought Leaf factory)
 No, educational institutes shall not be taken as collateral security. Refer LA 50 2024
Reply as on : 25.02.2025, Reference : LA 50/2024
7. whether processing fees will be leived on personal loan taken by staff in public scheme.Kindly
guide with circular
No, Kindly refer LA 89/2018.
Reply as on : 21.02.2025, Reference : LA89/2018
8. Sir we need to know the charges for ccod annual review or renewal and documentation
processing charges.
Kindly refer LA 207 2021 and LA 63 2022
Reply as on : 13.02.2025, Reference : LA 207/2021 and LA 63/2022
9. For availing cash credit limit of Rupees 50 lakhs, customer offering land of value Rs. 125 lakhs.
In this case case how many Search reportLegal report required is there any criteria for
obtaining two legal report (one at pre sanction and one post sanctio
Pelase refer LA 149 2024, page 18, Where the value of immovable property to be mortgaged charged
is Rs. 1 crore above, branches shall take NEC from 2 different advocates on panel, one before
sanction and the 2nd after sanction, but before disbursement to safeguard the interest of the bank.
Reply as on : 11.02.2025, Reference : LA 149/2024
10. How to change Cash Credit account to Current Account.
Please refer CRMD 01 2024, CONVERSION OF CASH CREDITOVER DRAFT ACCOUNTS
(CCAODA) TOCURRENT ACCOUNT ( CA TYPE) , THROUGH MENU OPTION SCTRF.
Reply as on : 10.02.2025, Reference : CRMD 01/2024
11. Whether GECL Exposure will be reckoned at the time of Creation of LIMIT Node or not
Yes, the same to be reckoned at the time of creation of limit node.
Reply as on : 07.02.2025
12. Stock statement submit frequency in working capital loan
Kindly refer MSME23 2023 wherein the stock statement frequency revised for schematic lending has
been given and for other schemes the same to be obtained as per the respective scheme guidelines.
For other loans, the frequency of obtaining stock statement is Quarterly for loans upto Rs. 50 lakh
and Monthly for loans above Rs. 50 lakh.
Reply as on : 06.02.2025, Reference : MSME 23/2023
13. From where we can get the guidelines about Confirmation of Action
Refer Chapter 2 at Page No.46 of 176 of LA Circular No.502024 for guidelines regarding
Confirmation of Action.
Reply as on : 05.02.2025, Reference : LA 50/2024
14. What is the interest rate applicable on TOD granted for 7 days. Circular says 2% extra on
adhoc but no where does it mentions the ROI applicable on TOD
On TOD limit also ROI shall be charged extra 2%
Reply as on : 07.01.2025
15. Is cibil or any other CIR needed to be extracted drawn during review of loan facility especially
msme loans
Yes, it is required. Drawing of CIRs shall be mandatory for Borrowers GuarantorsCo-obligants (both
Consumer Commercial Category Accounts) and Partners Directors in case of firmscompanies,
requiring fresh credit facilities before sanction of facilities as well as at the time of Renewal Review
Enhancement Adhoc of such facilities. Refer LA Circular No.1302024.
 Reply as on : 07.01.2025
16. As per LA Cir. No 1072022 dt 19.07.2022 for compliance of LSS Fresh, Enhancement , Adhoc ,
Renew or Review fall in its purview . Now concern is that will short review in the form of
Extension I or Extension II to be reported in LSS Regards
Yes, as short review is in the form of extension is actually review of the limit, it is to be reported in
LSS.
Reply as on : 06.01.2025
17. sir,how to get BCL of borrower who have residing abroad for last 3 years please share the
guideline.
The period of stay at abroad i.e outside India shall be excluded while calculating limitation period as
per limitation act.
Reply as on : 06.01.2025
18. sir what should be the date on stamp paperon or before the date of sanctionon or before the
date at which agreement signed by borrowerkindly guide
Document shall be stamped before or at the time of execution. it means stamp paper date shall be
the date of execution or prior to that.
Reply as on : 06.01.2025
19. Sir can we sanction fresh loan to a borrower whose CIR report shows write off account with
write off Amount of Rs 3.00 but borrower deposits full write off amount before disbursement
of the loan to be sanctioned.
As per Bank guidelines in the matter, in case of default shown in CIC reports credit facility may be
considered by the respective sanctioning authorities after ensuring that the irregularitydefault (if any)
is removed from CIC report or the applicant submits the sufficient proof (i.e. No-dues
certificateStatement of account Deposit receipts etc) for having removed such irregularity default.
Reply as on : 04.01.2025
20. HOW MANY DAYS OLD CIBIL REPORT IS CONSIDERED AT THE TIME OF PROCESSING THE
LOAN APPLICATION
Credit Information Report should not be older than 90 days at the time of Fresh Sanction
Enhancement Renewal Review AdhocAdditional credit facility.
Reply as on : 04.01.2025
21. Kindly guide the circular of Credit related service charges
Kindly refer LA 207 2021 and 63 2022
Reply as on : 01.01.2025
22. Kindly provide the circular number for waiverrelaxation in credit related service charges
Kindly refer LA 50 2024, page no 125
Reply as on : 30.12.2024
23. What about limitation which is going to expire in coming months and customer is outside
india..
As per limitation Act, the outside India period is excluded while calculating limitation period. However,
as soon as he comes back to India, BC letter shall be got signed.
Reply as on : 30.12.2024
24. Kindly clear who will create charge on cersai portal against the IP, Loan sanction branch
(Rural branch which is not in notified area for mortgage) or The branch (in the area notified for
mortgage) where EM is created on behalf of that rural branch. Furth
 EM creating branch shall register charge with CERSAI also and inform the asset id to the lending
branch. For creation of EM, officer of lending branch along with owner of IP shall deposit the
documents to EM creating branch. For detailed guidelines kindly refer LA 149 2024, Chapter-3, page
no 22
Reply as on : 27.12.2024
25. if the value of the property is more than 1cr, do we need to take second legal opinion.
yes, 2nd NEC is required post sanction but before disbursement from another advocate on banks
panel. Kindly refer LA Cir 85 2023
Reply as on : 24.12.2024
26. Where i can find guidelines regarding requirement of approved map in mortgage of
immovable properties
Kindly refer LA 149 2024, page no 45 which says, An affidavit-cum-undertaking be obtained from the
proposed borrower applying for such credit facility that the built up property has been constructed as
per sanctioned plan, andor building bye-laws
Reply as on : 21.12.2024
27. Is it mandatory to create charge with ROC in case of loan or Over Draft provided to Pvt
Limited company against pledge of TDR -own deposit
Yes, it is mandatory.
Reply as on : 18.12.2024
28. What is Limitation expiry or balance confirmation expiry is any credit or debit in the account
will be considered as balance confirmation date or limitation date. please clarify.
Yes, The last date of execution of the following on account of credit in Loan Ac be alsoconsidered as
a Balance confirmation datei. Customer induced transactions such as ECS, NACH mandate and
thatmandate is valid and not expired.ii. Standing instruction from operative account of the borrower.iii.
Cash deposit slip duly signed by borrower or by authorized representative ofthe borrower. Signature
to be duly verified by Branch official.iv. Ac Payee cheque signed by borrower or by authorized
representative of theborrower.v. AccountingDisclosure of debt due to the Bank in the Audited
Balance Sheet duly signed by the Borrower.Kindly refer LA 23 2022.
Reply as on : 18.12.2024
29. Whether pdc is required in loan against SGB
Yes. Pl refer LA cir 682023 DLOD against 100 FDR is exempted. However, other loans fully secured
by LiquidSecurities PDC required in all cases.
Reply as on : 18.12.2024
30. Regarding guidelines for second valuation required
Please refer IRMD LA cir 242024 Policy of Valuation of Assets - Where the realizable value of
immovable property to be mortgaged charged is above Rs.5 crore, branches shall get valuation of
such IPs done fromminimum two valuers of category A or B on the Banks approved panel.
Reply as on : 17.12.2024
31. Compliance certificate is required for staff loan
Loan to staff members are exempted from PDC kindly refer LA 68 2023
Reply as on : 16.12.2024, Reference : LA 68/2023
32. what documents should be taken from customer for creating Equitable mortgage
For creating EM original title documents along with chain of title is required. Kindly refer LA 149 2024.
Further NEC report provided by the banks approved advocate for that IP may also be referred for this
purpose.
 Reply as on : 13.12.2024, Reference : LA 149/2024
33. Is it necessary to obtain chain deed if main deed registered on 2005 means 13 years period
already serviced
For creating EM 2 Title deeds are required if 2nd title deed is beyond 13 years, then also it is
required for creating EM. Kindly refer LA 149 2024.
Reply as on : 13.12.2024, Reference : LA 149/2024
34. For all loan amount (FB NFB) upto and inclusive of Rs. 5.00 Crore, the tittle investigation is to
be carried out for previous ________ from the date
Kindly refer LA1492024, page 13 of 119, wherein the same is explicitly mentioned - For all loan
amount (FB NFB) upto and inclusive of Rs. 5.00 Crore, the tittle investigation is to be carried out for
previous 13 years from the date of receiving proposal for loan. In case of any clog or suspicion on
title of the property depicts, search should be made for further longer period depending on the need
for clearance of such clog or suspicion on the Title of the property.
Reply as on : 05.12.2024, Reference : LA 149/2024
35. While enhancement of credit limit how much stamp duty attract 01. on full amount Or on the
portion of fresh exposure or on the fresh exposure plus diffrence existing exposure stamp
duty inforce .
The stamp duty to be taken as per the amount for which documents are being executed.
Reply as on : 05.12.2024
36. What is the procedure to change the signature in CC account to thumb impression as
customer is unable to sign due Parkinson disease.
Take the request from customer in front of bank officer is to be taken for change from signature to
thumb impression along with specimen signature form, also obtain recent photo and chequebook if
issued earlier shall be returned to the bank.
Reply as on : 26.11.2024
37. As per L A Circular 39 2023 the CC OD limit borrowers with exposure up to 5.00 Cr may open
current account and no permission is required, As per Loaning power circular 502024 , It says
to seek permission from CHCAC to maintain current account for CCOD ac
In case of sole banking, prior permission is required irrespective of exposure.
Reply as on : 28.10.2024, Reference : LA 50/2024
38. IS PNB-1319 (SUPPLEMENTARY AGREEMENT) REQUIRED FOR FRESH LOAN AC ALSO OR
SHOULD TAKE ONLY AT TIME OF RENEWAL
Please refer LA 97/2024, if the clause on penal charges is available in the document then PNB 1319
is not required, however in existing cases where this clause is not there in the documents, PNB 1319
is to be executed.
Reply as on : 22.10.2024, Reference : LA 97/2024
39. Can NACH mandate and standing instruction in loan account be considered for limitation and
balance confirmation purpose.
Please refer LA 23/ 2022, The last date of execution of the following on account of credit in Loan Ac
be also considered as a Balance confirmation date i. Customer induced transactions such as ECS,
NACH mandate and that mandate is valid and not expired. ii. Standing instruction from operative
account of the borrower.
Reply as on : 09.09.2024, Reference : LA 23/2022
40. Can the Adhoc limit of 20% with proposal of enhancement of Rs. 100.00 lac be granted?
Under MSME Prime Plus, MSME 55 2023, MSME Vishesh may be explored. Otherwise adhoc is
 sanctioned when the requirement of additional funds is for short term and temporary. May be
considered.
Reply as on : 06.09.2024, Reference : MSME 55/2023
41. IS THERE ANY CONCEPY OF IST REVIEW OR SECOND REVIEW IN KCC/KGS ACCOUNT
AFTER EXPIRY OF LIMIT. IF YES THEN WHOSE POWER OF IST REVIEW AND SECOND
REVIEW OF KGS LOAN ACCOUNT OF RS. 12.00 LAC.
Kindly refer Agri 85/2023 for consolidated guidelines on KCC renewal and subsequent modifications
thereof.
Reply as on : 06.09.2024, Reference : Agri 85/2023
42. Please mention EDW report no for:- 1) List of account pending for renewal and review; 2)List
of account where stock statement pending and 3) List of account where CGTMSE not covered.
1. There are various reports for generating the status of pending renewal review. You can refer to the
particular segment under Credit related reports - like CRMD007, MCC001, MSME035 etc. 2.
RAM005, MCC004. 3. List of CGTMSE covered account is available in Knowledge center under
special links.
Reply as on : 20.08.2024
43. Please inform the recent circular related to waive/ concession in cash handling charges in
cash credit account. There is a circular of RAD (R) 29/2020, please inform if the same is
operative?
The circular mentioned is operative and is regarding cash handling charges
Reply as on : 05.08.2024, Reference : RAD (R)29/2020
44. Can GBB reject the loan proposal of SCST or minority ?
Kindly refer LA50/2024, page 96 of 216, point 5.5 - AUTHORITY TO DECLINE REJECT CREDIT
PROPOSALS for the same.
Reply as on : 03.08.2024, Reference : LA 50/2024
45. As per Loaning power circular 50/2024, no fresh additional or enhancement exposure for B1
and below rated accounts should be taken upto field level (GBB/PLP/MCC level) for such
accounts in case of less favourable industries in terms of HO IRMD LA circular
As per the said guidelines, MCC can exercise their normal loaning power (100% only) in case of less
favourable industry where exposure is at least 100% secured by tangible security in the form of Land
Building or Liquid security. Or else the matter may be referred to next authority.
Reply as on : 02.08.2024, Reference : LA 50/2024
46. A fishery loan in which the guarantor has been inadvertently included as co applicant (instead
of Guarantor) during its processing due to this issue, the CIBIL report of the guarantor is
showing as JOINT ownership type against the agri loan account. Now,
For dispute resolution pertaining to CIC reports, kindly refer ACoE, CIRCULAR NO. 01/2024.
Reply as on : 02.08.2024, Reference : ACoE 01/2024
47. Is CFR FRMIS required in agri loans below 10 lakh?
Kindly refer FRMD 53/2020 for the same.
Reply as on : 01.08.2024, Reference : FRMD 53/2020
48. Can Branch give TOD for debiting Insurance Charges in Standard Irregular Acs (Ac pertains to
PLP)Regards
The Temporary Over drawings (TOD) may be allowed in fund based secured advances for payment
of statutory dues, salaries, wages or any other justifiable debits for very short period not exceeding 7
days (including roll over, if any) to meet temporary mismatch of funds in unforeseen circumstances.
 Due care and proper due diligence to be done in the matter.
Reply as on : 23.07.2024
49. At the time of pre and post sanction visit of stock and Primary security photo of primary
security or stock is mandatory or not.
As per staff accountability policy, IAD 24/ 2024, page no 28 it shall be obtained.
Reply as on : 15.07.2024, Reference : IAD 24 / 2024
50. Can we remove or revoke guarantee of a retired partner from a partnership firm?
If his or her guarantee is continuing and not released by the sanctioning authority, it may be revoked.
Reply as on : 11.07.2024
51. How should stock statement be stored. Wether a separate file for all the stock statements is to
be maintained or the stock statement is to be kept in respective file of the borrowers
It is better to keep seperate file borrower wise for the stock statement as it will be useful in case of
cross checking or at the times when the auditor asks for particular stock statements of the borrower.
Reply as on : 04.07.2024
52. Pls provide the circular reference regarding the refund of extra interest debited from the loan
accounts and how we calculate manualy.SOP for refund of extra interest debited.
PLease refer LA 50 2024, CHAPTER 15 REFUND OF INTEREST (INCLUDING PENALINTEREST
PENAL CHARGES) AND SERVICE CHARGES
Reply as on : 04.07.2024, Reference : LA 50/2024
53. If the current age of the borrower(proprietor )is 70yrs and we have existing CC under Mudra
enjoyed at our branch.However, during the renewal the cash credit shall we recall the loan
and ask the borrower to undertake the loan-by the legal heir or shall w
As the account is existing, succession planning may be ensured at the time of renewal. Personal
guarantee of legal heirs may be taken. Any measure to ensure succession planning may be taken on
merits in interest of the bank.
Reply as on : 04.07.2024
54. We have a CC account holder availing limit of Rs 5.00 lakhs but the customer parks excess
amount int the CC account more than his limit due to which advance of branch reduces.Is
there any gulidelines to stop customer to stop cr balance in cc account. Can
No such guidelines for stopping credit in CC account is there. However current account may be
opened as per bank guidelines.
Reply as on : 01.07.2024
55. Can fund be transferred between cc of same firm in two different banks?
It shall be avoided unless and until there is strong reasoning for doing the same with proper
justification.
Reply as on : 01.07.2024
56. Penal charges deducted in one Cash credit account. Please guide us how to get details for the
charges deducted. What shall be the reason behind the penal charge amount?
Please refer product sheet in MIS server through PNBRPT9 17
Reply as on : 01.07.2024
57. What is the latest circular for non credit related charges.
Kindly refer LA 20721, RLBD 0823
Reply as on : 01.07.2024, Reference : LA 207/2021; RLBD 08/2023
58. Whether Master agreement has to be obtained in Staff HLVehicle and Clean overdraft account.
 Yes, it shall be obtained as no such exemption is given in any bank guidelines.
Reply as on : 28.06.2024
59. Is it mandatory to obtain master agreement for Overdraft loan against Fixed deposit or NSC or
LIC .
As per LA Cir.No.111 2021, The Master Agreement required for all the credit facilities except those
credit facilities which are fully secured by liquid securities (For e.g. DL OD against FDRs of our bank).
Further, Pre Sanction visit is required whereas stamp papers not required. Please ensure compliance
Reply as on : 27.06.2024, Reference : LA 111/2021
60. Which Circular to refer for Guidelines on taking passport of all Promoters and guarantors.
Please also advice the relevant sections
PLease refer point 2.2 OBTAINMENT OF PASSPORT DETAILS of LA 85 2023
Reply as on : 27.06.2024, Reference : LA 85/ 2023
61. Report for generation of interest Certificate in cash Credit account
Appendix C may be generated. PNBRPT 310
Reply as on : 25.06.2024
62. Can we sanction two different working Capital limit for two different unit to sole
Proprietorship concern under same GST Registration.
NO such restriction, however, proper due diligence and assessment of limits shall be made for two
seperate units as per banks existing guidelines. Further, GST shall be checked whether the same is
issued for both the units. Further, for sales of different units, HSN codes in the GST return shall be
referred.
Reply as on : 15.06.2024
63. In MSME PRIME PLUS FOR CONSTRUCTION PURPOSES DISBURSEMENT SHOULD BE DONE
TO BORROWER OR WHAT
Disbursement shall be made directly to the supplier of construction material. for petty expenses like
paying amount to the labour, disbursement may be made to the borrower. Disbursement shall be
made in phases linked with the status of construction and for making any further disbursement, end
use of the funds already disbursed shall be ensured.
Reply as on : 06.06.2024
64. In Case customer allied concern were shown strike off in SAVE RISK but were running in MCA
as active. What action to be taken under due diligence i.e all due diligence formats to be done
in these strike off accounts also.
If the same company is active in MCA site then the said status of the company shall be taken into
consideration, however, subsequently, the matter be taken up with the SAVE RISK team for updation
of its records as it extracts the data from MCA site only.
Reply as on : 01.06.2024
65. IF CMR rank is 7 but there is nothing adverse in commercial CIR. Other details are
satisfactory. Can we process enhancement under CGTMSE coverage Please reply with
reference.
yes, refer LA 2621, the CIBIL MSME Rank shall be used as indicative measure onlyand has not been
linked as threshold for entry level or as determining factor fordelegated power sanctioning authority of
a credit proposal. However, in case of CMR-7 to CMR-10 (i.e. High Probability of Default), the
Sanctioning Authority shallendeavour to obtain sufficient collateral security and Personal Guarantee
for suchcredit proposals.
Reply as on : 01.06.2024, Reference : LA 26/2021
66. Which type of term loans are included for annual review, please guide?
 Please refer LA 174 2022. Standalone TL of Rs 2.00 cr and above shall be reviewed annually and all
other trem loans shall be reviewed along with CC limit.
Reply as on : 27.05.2024, Reference : LA 174/2022
67. After closing a loan account , how long we have to keep in record loan file.
10 years, for further details kindly refer Record Maintenance Policy, OPERATIONS DIVISION
(GENERAL BANKING) CIRCULAR NO. 17/ 2024
Reply as on : 22.05.2024
68. Can we increase Drawing power 2 times within a year?
Drawing power may be increased only based on sanction. Enhancemnet may be effected on the
basis of customers genuine requirement after making proper due-diligence and analysis of the case.
Reply as on : 16.05.2024
69. Kindly provide the reference or circular number for Handover the Original Security paper to
Barrower after closing the account.
Please refer LA 151 2023
Reply as on : 16.05.2024, Reference : LA 151/2023
70. Can we get valuation of existing IP who is attached in existing term loan of Rs20.00 lacs.
Valuation was done in jan-2023 and valuation is arrived that time is Rs34.00 lacs. Now said
property is proposed in other working capital enhancement proposal now v
No, it shall be in terms of LA 24 2024.
Reply as on : 16.05.2024, Reference : LA 24 /2024
71. Can stamp paper of old date from date of sanctioning can be taken in loan documents, If yes
upto how many daysmonths old stamp paer allowed.
The execution date on Stamp paper should be later than the date of purchase of the stamp paper.
The stamp paper does not have any EXPIRY period.
Reply as on : 05.05.2024
72. If processing service charges debited twice in a retailmudramsme loan by
mistake(systemmanual), Can GBB has the power to reverse the same or sanction for
reversing has to be taken from competent authority.
Please refer LA 50 2024, point 15.1.1, Powers to refund interest, service charges and penal interest
penal chargesadmissible on account of correction of mistake shall be guided by the table as
mentioned there in. As per the same, Refund of Service Charges in case of mistakes (excl. of GST)
pertaining to same FY, GBB has no vested power for the same.
Reply as on : 02.05.2024, Reference : LA 50/2024
73. It was sanctioned credit facilities to a party during June 23 party has accepted the sanction
and executed documents by end of Aug 2023. However, party has not availed facilities being
adverse market. Now the market situation improved party requested fo
Please refer LA 50 2024, Sanctions in respect of Working Capital and Term Loan facilities shall be
validfor 6 months, from the date of sanction. Facilities not availed within the aboveperiod should be
treated as lapsed and borrower be advised accordingly. Wheredocuments have been executed within
a period of 6 months from the date ofsanction, the sanctions shall be valid for next 6 months from the
date ofdocumentation. However, it should be ensured that there are no adversedevelopments
material change in the financials during the intervening periodimpacting the proposal adversely.
However, to safeguard banksinterest while permitting revalidation, the competent authority shall
obtain andstudy the latest financial of the borrowersunits and also ensure that theprojections
submitted at the time of original sanction continue to hold good.However, if all the above conditions
 are satisfied then there is no need for executing the fresh documentation.
Reply as on : 29.04.2024, Reference : LA 50 2024
74. There is a mudra cash credit limit of Rs 5 lakhs given to the borrower and GECL is also
provided to the same borrower of Rs 1.4 lakhs as term loan. Now he wants to enhance its CC
limit to Rs 10 lakhs. Kindly guide us whether sanction will be done in branc
Refer MSME 36 22, GECL exposure shall be clubbed for deciding loaning powers only in case of
enhancement or additional facility and not in case of renewal cases.
Reply as on : 17.04.2024, Reference : MSME 36 2022
75. As per LA cir 4122, post sanction -pre disbursement visit is to be done but there is no format
for such visit. Also, the given post sanction visit format in circular has all the observations
that can be replied only after disbursement is made.
If no prescribed format is there then available post sanctionpre sanction visit formats shall be used
with required modifications, if any.
Reply as on : 09.04.2024
76. One of our customers is sanctioned loan of 6 crores on only book debts and we are also
allotting Drawing Power on Book debts only, kindly guide us whether stock audit is required
in this account.
As per LA 148 2020, Annual Stock Audit should be got compulsorily done in respect of all borrowal
accounts enjoying Fund Based Non Fund Based (NFB) working capital limits of Rs.5 crores and
above from our Bank.
Reply as on : 12.03.2024, Reference : LA 148/2020
77. Can mudra Loan Cash Credit be given to borrowers having no income tax return on the basis
of declaration?
As per MSME 34 2020, If the borrower is not filling IT return, then there is no requirement of
submission of Income Tax return details. An undertaking from the borrower in this regard shall
beobtained and keep on record."
Reply as on : 29.02.2024, Reference : MSME 34/2020
78. In case of death of proprietor of a proprietorship firm,a fresh GST no. has been issued in the
name of his son with same firm name. and the son of the proprietor has asked to allow
operations in the existing CC limit. Do weve to open a fresh account or th
The renewal can not be done as the sole proprietor individual borrower has expired. Immediately
debit freeze the account to avoid invocation of Clayton s Rule. Take a letter of forbearance from legal
heirs for taking over the existing liability of the deceased borrower. Appraise the proposal afresh if
you want to extend credit facilities to the legal heirs. Seek guidance from local Law Officer to
safeguard bank s interest.
Reply as on : 22.02.2024
79. In the case of mortgages already created, if extended to secure fresh facilities or
enhancements, Please inform that only NEC is to be obtained or we should take fresh legal
report.
Please refer Law 12 2022, Annexure I - page 13, wherein it is mentioned - In the case of mortgages
already created, if extended to secure fresh facilities enhancements Non Encumbrances Certificate
Search Report needs to be obtained updated since last mortgage.
Reply as on : 17.02.2024, Reference : LAW 12 /2022
80. As per IRMD cir no 12 23 two CICs are to be extracted for proposals above Rs 10 lakhs. At
page no.11 minimum acceptable score is mentioned for the proposals falling under CHCAC
power. Kindly guide whether we need to extract all the 4 CIC reports in this c
 As per LA12 2023, nowhere it is mentioned to extract 4 CIC reports. As per bank guidelines in cases
where more than one CIR is generated (as per policy), the score must be above or equal to the
minimum score in all CIRs that have been extracted.
Reply as on : 06.02.2024, Reference : LA 12/ 2023
81. If staff has availed personal loan under public scheme then processing, cic and etc charges
have been recovered or Not Please guide circular
No, Kindly refer LA 89 2018
Reply as on : 28.01.2024, Reference : LA 89/2018
82. can transaction with voucher in other than loan account be considered as balance
confirmation date
As per 23 2022, The last date of execution of the following on account of credit in Loan Ac be also
considered as a Balance confirmation date i. Customer induced transactions such as ECS, NACH
mandate and that mandate is valid and not expired. ii. Standing instruction from operative account of
the borrower. iii. Cash deposit slip duly signed by borrower or by authorized representative of the
borrower. Signature to be duly verified by Branch official. iv. Ac Payee cheque signed by borrower or
by authorized representative of the borrower.v. AccountingDisclosure of debt due to the Bank in the
Audited Balance Sheet duly signed by the Borrower.Hence, it specifically mentioned that credit shall
be in the loan account of the borrower.
Reply as on : 25.01.2024, Reference : LA 23/2022
83. An employee can purchase house property from parents instead of transfer requested for
loan under staff scheme Please quote the circular brief the audit and compliance norms for
the same
Please refer HRDD cir 866 2021 page 33 of 102, Housing Loan may be allowed for purchase of
property (landor house or flat) from relatives except in case of spouse dependent children.
Sanctioning authority should satisfy about the price being paid and the loan should be subject to
other terms conditions of the Housing Loan Scheme.
Reply as on : 24.01.2024, Reference : HRDD 866/2021
84. can be give credit information report to customer on his request
Please refer LA 130 2024, Field functionaries are advised to furnish a copy of credit information
obtainedby the bank to the Borrowers, Guarantors Co-obligants on receipt of writtenrequest in this
regard. A maximum fee of 50- may be recovered for the purpose as per regulation12 (3) of Credit
Information Companies (Regulation) 2006, framed under theAct by RBI.
Reply as on : 23.01.2024, Reference : LA 130/2024
85. One borrower having exposure under MSME Rs.10 lakhs and running with satisfactory , now
the same customer request loan Rs.10 lakhs under KCC scheme. Please clarify whether
branch can sanction with their delegation power referring to circular IRMD LA 50202
The same shall be sanctioned by PLP as the aggregate commitment per borrower exceeds Rs. 10.00
lakhs in the present case.
Reply as on : 23.01.2024, Reference : LA 50/2024
86. As per para 2.2.14 of IRMD Circular no.242024, Further, if the borrower approaches for top-up
facility or any other credit facility (Other than Home Loan), Valuation Revaluation will be
obtained as per extant policy.Query- If a borrower is availing overdr
As per RAD 57 2024, Revaluation of immovable property under PNB Home Loan irrespective of limit
is not required in case of standard accounts. Further, If borrower approaches for Top up facility or
any other credit facility (other than home loan), Valuation revaluation will be obtained as per extant
guidelines of the Bank. Hence, the valuation shall be got conducted at the time of sanction review.
 Reply as on : 22.01.2024, Reference : RAD 57/2024
87. In case of loan sanctioned to partnership firm, registration of Firm is mandatory or not
Kindly refer Page no 1.25 of Book of Instructions on General Instructions, which reads as under It is
to be noted that the Indian Partnership Act provides for the registration of partnership firms. However,
registration is not compulsory. But, an unregistered firm suffers from certain disadvantages, such as,
it cannot sue third parties to enforce a right arising from a contract or conferred by the Indian
Partnership Act. The rights of third parties against the unregistered firm are not affected and they can
sue an unregistered firm. It may be pointed out here that the registration of firm binds it to the
statement filed by it with the Registrar of Firms. Therefore, the manager should enquire whether the
firm is registered but need not insist registration against their wish.
Reply as on : 21.01.2024, Reference : Book of Instructions
88. Dear SirWe have deducted processing fee ,documentation fee of a customer with GST
included. Now the customer is asking for GST invoice for it . Kindly guide where I can get this.
You may generate GST Invoice using menu option CGSTRPT in MIS Server.Customer can receive
the monthly GST invoice on their registered email ID if the consent has been provided by the
customer and same has been captured in the CUSTGST menu by the Branch Office.
Reply as on : 20.01.2024
89. Can we close BANK GUARANTEE before expiry of BG after receiving letter from Beneficiary
and original BG Documents.Please Guide.
Yes, the same shall be closed in the system after taking original BG from the beneficiary and duly
discharge letter from the beneficiary.
Reply as on : 18.01.2024
90. we can renew a cc limit amt 8 lakhs in branch power while customer have a OD AC against FD
amt 5 lakhs. pls guide us.and provide related circular
As per LA 50 2024, Advance against Banks owndeposit (FB NFB) is mentioned for GBBs which is
OVER AND ABOVE AGGREGATE COMMITMENT PER BORROWER and hence, the same can be
done.
Reply as on : 18.01.2024, Reference : LA 50/2024
91. Kindly guide as per msme 342020 cc(mudra) renewed for 3 yr and review in 1 yr,whats the
difference in review and renew particularly in documentation in inspection point of
view.kindly share related cir.as well.
Please refer LA 174/ 2022 for consolidated guidelines on renewal cum review of account.
Reply as on : 17.01.2024, Reference : LA 174/2022
92. is there any detailed circular from which we can know all documentation needed before
opening different type of PNB loan account
Kindly refer Manual on loan documentation Part 1 and part 2 avaialble in knowledge repository
Reply as on : 16.01.2024
93. one of borrower has availed pension loan of Rs 5 lacs from our branch and now he has
applied for KCC of Rs 7 lacs. under which power it falls
This will fall under Branch Power. Refer LA Circular No.502024. GBB may sanction a business loan
to a borrower of 10 Lac and in addition to this business loan, it may also sanction retail loans upto its
vested powers, i.e., 10 Lac, to the borrower.
Reply as on : 16.01.2024, Reference : LA 50/2024
94. KINDLY GUIDEWHAT IS THE MAXIMUM AGE LIMIT FOR A GUARANTOR TO PROVIDE A
LOAN GUARANTEE
 No such guidelines regarding maximum age limit is there.
Reply as on : 15.01.2024
95. As per Loaning power circular 44/2023, CGTMSE coverage is an eligible collateral. In view of
above, please guide whether Collateral IP can be substituted with CGTMSE Coverage as the
existing IP was primarily mortgaged in other account which is going to be
Please refer LA 44/ 2023, as per point 15.18, the power for Substitution of Collateral security in the
form IP (LandLand Building) by IP (LandLand Building) or Liquid security is mentioned and hence,
the same shall prevail.
Reply as on : 11.01.2024, Reference : LA 44 /2023
96. Is there any banks standard format available for GBBs to obtain relaxation in BG Commission
from higher authorities If yes, then from where we can download the same.
Please refer LA 177/ 2021 credit related formats for different issues which includes concession
relaxation.
Reply as on : 18.12.2023, Reference : LA 177/2021
97. Whether a newly joined Officer Credit or Management Trainee recommend/ process the loan
within probation period or not. Please provide us bank guidelines regarding loaning power in
probation period.
Once a MT is posted in the branch permanently after completion of his induction training, he is the
regular officer of that branch for all practical purposes and can be assigned all the duties that can be
assigned to an officer. All the officers service conditions apply to such an officer also, whether he is
confirmed in the service or not.
Reply as on : 04.12.2023
98. "Can we change cash credit account to current account after limit is fully repaid and customer
wants to continue same account number."
"We should open a fresh current account in this case."
Reply as on : 05.10.2023
99. At the time of renewal of existing CC limit on existing terms and conditions (sanctioned at the
time of eUNI), is it mandatory to obtain fresh loaning document like PNB 2057, PNB 350, PNB
1031, PNB 374, PNB 332, PNB 1270 and Key fact statement, etc, pleas
"As the documentation has already been done in past so there is no need to obtain the same
documents again. However, as per L&A Cir.No.111/2021 Dated 03.07.2021, we have to obtain PNB
2058 at the time of renewal and also if PNB 2057 has not obtained in past then it has to be obtained."
Reply as on : 05.09.2023, Reference : LA 111/2021
100. Kindly clarify the sanctioning power for substitution of Collateral ip ( land building ) to
CGTMSE coverage."
"There is no such powers, but if the exposure is also getting reduced and falls upto Rs 10.00 lacs
only then CGTMSE coverage is to be taken invariably."
Reply as on : 05.09.2023
101. "Dear Team We have received a loan proposal for partnership firm M/s National Extrusion.
The firm is not registered in Registrar of Firms due to name National in it. The firm has all
other documents applicable to partnership firms. Please guide can we san
""Kindly refer Page no 1.25of Book of Instructions on General Instructions, which reads as under: It
is to be noted that the Indian Partnership Act provides for the registration of partnership firms.
However, registration is not compulsory. But, an unregistered firm suffers from certain
disadvantages, such as, it cannot sue third parties to enforce a right arising from a contract or
 conferred by the Indian Partnership Act. The rights of third parties against the unregistered firm are
not affected and they can sue an unregistered firm. It may be pointed out here that the registration
of firm binds it to the statement filed by it with the Registrar of Firms. Therefore, the manager should
enquire whether the firm is registered but need not insist registration against their wish.""
Reply as on : 06.06.2023
102. "Is PNB 2058 and PNB 2057 to be obtained on every rnewal or is it a one time excercise
only?"
"2057 Master agreement is to be taken one time. however, 2058, authorization letter with every
renewal."
Reply as on : 18.05.2023
103. "CAN WE SANCTION TOD LIMIT WITHIN THE REVIEW 1 TO A CASH CREDIT ACCOUNT?"
"No such restriction is there as TOD is sanctioned for emergent genuine business requirements."
Reply as on : 16.05.2023
104. "as per L and A department circular no 162/2022 dated 15.11.2022 " Minimum 10% share of
the aggregate exposure should be taken by our Bank under Consortium arrangement. In
cases where our Bank’s share is less than 10% of the aggregate exposure, for sanc
"The same has to be obtained before sanction."
Reply as on : 16.05.2023, Reference : LA 162/2022
105. "Can we extend expired bank guarantee of a customer within claim period? kindly guide with
circular reference."
No, the same is not permitted
Reply as on : 16.05.2023
106. "If we open a fresh cash credit account of 5 lakh(C.C.). Whether it is renewed after 3 year or 1
year??"
"As per MSME34/2020, the limit is to be renewed after 3 years subject to yearly review."
Reply as on : 06.05.2023
107. "who is the approving authority for issuance of solvency certificate of Rs.12.00 crore. The
file is dealt at MCC."
"As per L&A Cir.No.36/2021, if solvency amount is above 10 Crore and file is dealt at MCC then
Solvency Certificate to be issued by MCC Head. However, MCC Head shall issue the certificate
after approval from Zonal Office (DGM and above handling Credit Portfolio) for requests beyond
their power (i.e. for above 10.00 Crore)."
Reply as on : 20.04.2023, Reference : LA 36/2021
108. "A BG has to be issued, but the beneficiary wants the Guarantee Bond in their format. Can
we issue the same after adding Four Notwithstanding Clauses and duly verifying that
nothing adverse is written against the interest of the bank in their format? Ki
"If the beneficiary request for issuance of BG in different format than our standard format, the same
shall be got vetted from legal department of the controlling office so that there is no adverse clause
to safeguard bank s interest."
Reply as on : 19.04.2023
109. "Sir, may we finance Rs. 40.00 Lacs under CGTMSE as customer is maintaining current
account with HDFC and he does now want to close current account with HDFC. Customer is
HNI and running retail store and turn over is very high. He having property but does
"Yes, same may be financed under CGTMSE. Guidelines regarding maintaining current account
vide LA Cir 82/22. Further it shall be ensured that sales of the firm is routed through CC account
 with us only and periodic monitoring of transactions in HDFC current account shall also be
ensured."
Reply as on : 19.04.2023, Reference : LA 82/2022
110. "Can we provide OD facility to educational institutions running as Trust welfare society with
Immovable property secured as collateral which is also on trust name."
"Kindly refer LA Cir 44/2023, No fresh exposure is to be taken in case of Educational Institutions
upto field level. However CHCAC & above may consider fresh exposure upto their vested loaning
power subject to obtainment of minimum collateral prescribed."
Reply as on : 17.04.2023, Reference : LA 44/2023
111. "Can we provide OD facility to educational institutions running as Trust welfare society with
Immovable property secured as collateral which is also on trust name."
"Kindly refer LA Cir 44/2023, No fresh exposure is to be taken in case of Educational Institutions
upto field level. However CHCAC & above may consider fresh exposure upto their vested loaning
power subject to obtainment of minimum collateral prescribed."
Reply as on : 17.04.2023, Reference : LA 44/2023
112. "Please clarify the processing fee charged in term loan account opened under LOAN
GUARANTEE SCHEME FOR COVID AFFECTED SECTORS (LGSCAS) –HEALTH CARE
SECTOR, as per LOANS & ADVANCES CIRCULAR NO. 126 / 2021. "Processing fee shall be
Nil for the first year
"In case of Term Loan / Bank Guarantee / Letter of Credit, concession upto 50% on applicable
charges shall be available. Further concession in service charges may be permitted by competent
authorities as per extant guidelines"
Reply as on : 17.04.2023, Reference : LA 126/2021
113. "As per la cir 63/2022 weather Interchangeability Between Limits charges New Addition
0.10% of interchangeable amount subject to minimum 2,000/- and maximum 5,00,000/- is
applicable in case of ccoth limits changed to ccmpp (prime plus)."
"No, CC limit converted under Prime Plus is not interchangeability, hence, charges not applicable."
Reply as on : 15.04.2023, Reference : LA 63/2022
114. "The power for enhancement within 6 months of fresh sanction/ enhancement under genuine
cases falls in power of ZOCAC(Upto the level of CHCAC). Whether the enhancement
guidelines are applicable for Cash credit as well as term loan or applicable only for C
"In our view, Enhancement is applicable for working capital limits only."
Reply as on : 15.04.2023
115. "DEar sir, How should we extract the Credit Information report of foreign directors of the
Indian company. please quote the circular, if any"
"Kindly refer LA 12/23, No specific guidelines mentioned."
Reply as on : 13.04.2023, Reference : LA12/23
116. "Whether UDYAM Adhaar is mandatory for all MSME Loans ? or is there any relaxation form
small msme loans upto Rs 2.00 Lakh ? kindly guide"
"As per MSME cir 57/2022, it has been decided by CGTMSE by Circular No.206 / 2022 – 23 dated
October 17, 2022 that obtaining URN by the borrower shall be made mandatory for getting
guarantee coverage under Credit Guarantee Scheme of CGTMSE."
Reply as on : 13.04.2023, Reference : MSME 57/2022
117. "Sir kindly clarify the circular regarding renewal/ review of limit , where balance outstanding
 is more than the sanction limit ."
"before renewal-review of limit, account shall be regular i.e within the limit. Refer LA 174/2022 for
renewal-review"
Reply as on : 05.04.2023, Reference : LA 174/2022
118. "We have received a proposal of Rs 15.00 crore. The allotment letter is issued to the
company on 26.09.2018 for sale consideration of Rs 8.60 crore.The sale deed is executed on
12.04.2013 for sale consideration of Rs 8.60 crore. As per LA cir no 53/2020 i
"It seems sale deed execution date is written wrongly by you as 12.04.2013 in place of 12.04.2023.
If the sale deed execution date is 12.04.2023 and allotment letter date is 26.09.2018, then the fresh
valuation from approved valuer is to be obtained and RV is to be considered. Refer Valuation Policy
LA 43/23, Page No 7, point No 2.2.9"
Reply as on : 05.04.2023, Reference : LA 43/2023
119. "CC limit of of firm is reduced from existing Rs 20.00 lakh to Rs 15.00 lakh at the time of
renewal, is there requirement of fresh documentation for the reduced limit or already
executed documents for Rs 20.00 lakh is valid? kindly refer the circular"
"As the loan amount has been changed fresh documents may be got executed. However existing
documents are also valid as they are of higher amount only."
Reply as on : 06.03.2023

Product: Credit and Asset Quality - Credit General, Review and Monitoring

1. Can we issue a bank guarantee in favor of government department to an existing borrower in

the format other than prescribed in IRMD LA Cir No. 78/2023 As the borrower has requested to
issue the BG in the format given by the beneficiary Northern coalfield
If the format is different from standard format, then the same was to be got vetted from law officer
posted in controlling office.
Reply as on : 23.11.2023, Reference : LA 78/2023
2. "Wrt. LA 44/2023, Point 3 under modifications. Kindly clarify that whether CC enhancement
within 6 months from the date of renewal of CC limits at existing level, too is covered under the
6 months criterion or not?"
"NO, the same is related to the power for enhancement within 6 months of fresh sanction/
enhancement under genuine cases."
Reply as on : 04.10.2023, Reference : LA 44/2023
3. "We have a renewal proposal in which proprietor is expired , Can we do renewal in this case
and allow operation in the account by legal hier ? Please quote a circular also ."
"The renewal can not be done as the sole proprietor individual borrower has expired. Immediately
debit freeze the account to avoid invocation of Clayton s Rule. Take a letter of forbearance from legal
heirs for taking over the existing liability of the deceased borrower. Appraise the proposal afresh if you
want to extend credit facilities to the legal heirs. Seek guidance from local Law Officer to safeguard
bank s interest."
Reply as on : 06.07.2023
4. Is any documents available for UCC( un conditional Cancellable clause) incorporated in PNB
2.0"
In order to avoid capital charge on undrawn portion of fund based working capital limits under Basel III
regulation, a clause for unconditional cancellation of limits has been prescribed in various
standardized documents as mentioned below: “That the bank will always be at liberty to stop making
 further advance or cancel the credit facility at any time without previous notice and without assigning
any reason even though the said limit/credit facility has not been fully availed of.”"
Reply as on : 22.06.2023
5. "Can we mortgage a property in the name of HUF?"
"it depends on to whom we are sanctioning the loan. HUF property can be mortgaged for loan to HUF.
For detailed guidelines regarding loan to HUF refer LA 43/20"
Reply as on : 17.06.2023
6. What is the procedure for devolving bank guarantee and remitting fund to beneficiary for Bank
Guaranttee issued by our branch for our customer, now beneficiary is demanding BG
amounting and stating in hil lettr that our customer has breach term of BG. Kin
BG shall be marked invoked in the CBS and amount of BG shall be paid to the beneficiary. The said
amount shall be debited to the borrower account and a letter shall be sent to controlling office
regarding invocation of BG. Further, please refer LA 73/21.
Reply as on : 17.06.2023, Reference : LA 73/2021
7. "Whether working capital term loan can be processed at branch level? is there any circular for
processing WCTL. kindly guide us"
"Loans upto Rs. 10 lakh can be processed at Branch level. Working capital TL is generally given for
accounts under stress through the process of restructuring wherein there working capital limits are
converted into TL. Kindly refer restructuring guidelines for such proposal."
Reply as on : 13.06.2023
8. "Can we do payment in cash credit account to the properitor in cash."
"There can be no uniform rule regarding this and the decision will depend upon case to case and the
nature of business the borrower is engaged in. For example, if a MSME unit hires daily wage
contractual labour on ongoing basis and the wages in cash have to paid daily, he needs cash for this.
Same if some inputs are available only on cash payment basis. So, proper justification should be there
before allowing cash payment."
Reply as on : 12.04.2023

Topic: Credit and Asset Quality - Credit(Retail)

Product: personal loan

1. we have received a personal loan from a govt employee drawing salary through our bank. He
has furnished personal guarantee of his spouse as security. Kindly clarify in terms of personal
loan circular whether it is mandatory to obtain other employees perso
sanctioning authority, in any scale, may waive guarantee on merits, in caseof Loan to Confirmed
permanent employees of Central State Govt.PSUs, havingsalary account with us and salary credited
in account is more than Rs 75000- permonth in last three months FOR FURTHER GUIDELINES
REFER PT 10 Page 11 of RABD CONSOLIDATED CIRCULAR No. 952024.
Reply as on : 27.03.2025

Product: car loan

1. In case of car loan to staff if car is of tie up dealer car company viz maruti hyundai etc can staff
avail loan on ex showroom price i.e. nil margin needed under staff loan as per HRDD CIR
9172024 as for general public ex showroom 100finance is done
Asc per HRDD cir 9172024 COMPONENT OF FINANCECost of Vehicle including one time RTO
charges, Road Tax and 1st year Insurance PremiumIn my opinion staff cannot avail loan on ex
 showroom price . hence margin is necessary
Reply as on : 31.03.2025
2. one our customer apply for car loan. WHile making eligibility, it is found that tax of whole year
deducted from his february salary, after taking deduction of tax in feb he is not eligible for loan
of rs. 9.00 lac. my query is can we calculate the tax as
His salary slips must be scrutinized and also it should be analyzed as to why his TDS was not
deducted proportionately round the year. However, if the one time tax deduction is reasonable and
with a valid reason, the proportionate amount for each month may be calculated and accordingly
eligibility be decided.
Reply as on : 29.03.2025

Product: Case of lesser service

1. As per RAD circular no 952024, point 2 CHCAC and above is empowered to consider case of
lesser service on merit of individual cases and also point 7(v) sanctioning authority may
consider sanction of loan provided 12 months salary slipform 16account statem
Loan will be processed by CHCAC (CHCAC and above is empowered to consider case of lesser
service on the merit of individual case.)
Reply as on : 28.03.2025

Product: Demand loan against FDR

1. Demand loan for 12 months was sanctioned against FDR of 12 months. After due date of FDR
loan, FDR was renewed for further period of 12 months. In this whether the demand loan the
against deposit can be extendedrenewed for further period of 12 months b
As per IRMD LA circular no 392021 dated 19.02.2021 Page 17 point vii a and b Advance against fixed
deposit should be liquidated on maturity of FDR.However, in case of renewal of the fixed deposit on
maturity, the advance against the fixed deposit so renewed, may be allowed to continue as per the
mandate given by the depositor. In case of loan against fixed deposit, where mandate of customer
with regard to auto renewal of the fixed deposit and continuance of loanthere-against has been
obtained, the prescribed procedure given in the mentioned circular at the mentioned page should be
followed.
Reply as on : 29.03.2025

Product: e-OD against fixed deposits

1. Please clarify whether we can renew e-OD against fixed deposits before maturity date or not.
As per circular renewal is not permitted after maturity date.Reference Circular RAD 1032023
we can not renew e-OD against fixed deposits before maturity date Circular RAD 1032023
Reply as on : 26.03.2025

Product: Extension of EQM

1. In continuation of reply by STC USER over extension of EQM on already mortgaged property
by legal heirs ,father had taken HL from other branch against mortgage of property and still
loan is in running condition .father died and transferred his all rights
As discussed and advised.
Reply as on : 29.03.2025
Product: Home loan

1. Suppose an individual is a businessman and also has commercial vehicle in his name. Will we
take EMI of this truck while calculating deduction for Home loan eligibility. Or the principal part
or the interest part of Emi or both.
When calculating home loan eligibility, we consider an applicants existing liabilities, including EMIs on
other loans. In this case, since the commercial vehicle is in the individuals name, the treatment of the
EMI depends on how the vehicle loan is accounted for, If the truck loan is in the individuals name (not
in the companys name) and is being repaid from their personal income, the full EMI (principal interest)
will be deducted while calculating home loan eligibility. If the loan is taken in the name of the business
(company, firm, or proprietorship) and EMIs are paid from business income, might not deduct it from
personal obligations. However, if the applicant is a proprietor, bank may still consider the EMI while
calculating eligibility. In such cases, bank may only consider the interest component as an expense,
since the principal repayment is seen as capital expenditure
Reply as on : 28.03.2025

Product: housing loan

1. HOUSING LOAN CLOSED BUT ODHL CONTINUE RUNNING STANDARD.CAN WE REVIEW OR

RENEW THIS ODHL
As per RABD circular no 572024 dated 29.06.2024 Page 59 point 17 However, Existing top-up
Overdraft facility (sanctioned without reducing DP) can be continued renewed, even after the Home
Loan is paid fully provided the sanctioning authority is satisfied about the conduct of account and the
value of security
Reply as on : 29.03.2025

Product: Housing loan

1. Housing loan getting takeover from our bank to other bank how much charge need to collect
from customer
As per IRMD circular 20721 dated 31.12.2021 Page 29, point 10.17 Pre-payment charges @2 of the
pre-paid outstanding amount shall be charged.However, no prepayment charges are to be levied in
the following casesMSE BorrowerFloating rate term loan (Non Business) sanctioned to Individual
Borrower.Loans sanctioned at fixed rate with reset clause, if the borrower exercises his option for
floating rate interest at the time of reset.Where the loans are prepaid by the borrowers from their own
sources.Where the borrower shift to other bank within 30 days from the date of issuance of circular for
upward revision in the rate of interest to be charged in his account or change in other terms of
sanction.Where the closure of loan is on the instance of the Bank on account of size of irregularity,
possibility of default in future or any other technical or otherspecific reasons.
Reply as on : 29.03.2025

Product: housing loan

1. A customer was sanctioned HL of Rs.35lacs on 26.09.2023 from IIFL for purchase of plot and
construction. He took disbursement of Rs.20lacs for plot on 30.09.2023 and executed sale deed
on 20.10.2023 with plot value as Rs.5.76lacs(govt guideline). He has n
The loan may be taken over for construction purpose subject to the compliance of condition of
completion of construction within 3 years from date of purchase of plot. If the customer does not
complete construction within the remaining period i.e. total of 3 years from date of purchase of plot,
penalty as prescribed in our guidelines shall be levied.
 Reply as on : 29.03.2025

Product: Housing loan

1. Kindly confirm whether, in the case of a proposal of a fresh housing loan for a built house in a
society, the realizable value is considered as 85 or 90 of market value
Separate Guidelines for Flats in this regard have not been stipulated. However, realizable value is
taken as 85 of Market Value of IP.
Reply as on : 28.03.2025

Product: Housing loan proposal

1. We are processing a housing loan proposal no. 5197000006521 in the name of Mr. Dipanjan
Basu and Mrs. Jayati Basu. This is a housing loan for purchase of under construction flat from
Banks Approved builder Ms Signature Global Developers Pvt. Ltd. The Uniq
Since this needs a technical resolution Kindly take up the matter under escalation matrix of LenS
provided in DBTD circular no 472024 dated 14.08.2024 or mail the issue with details at
[email protected]
Reply as on : 29.03.2025

Product: personal loan

1. Personal loan of a govt. Employee can be sanction by branch office other than where salary is
crediting.As Per rad 952024 same is not specified. Kindly clarify
There is no restriction on sanctioning of loan by any branch other than the branch in which salary is
being credited. However discretion should be based on merits and justification of the case.
Reply as on : 29.03.2025

Product: Personal Loan

1. A customer existing personal loan from another bank now he put balance zero on his personal
loan who availed another bank now he approach new personal loan from our PNB Bank his
salary account also in our PNB Bank.he told us that he would not be able to g
A statement of his previous loan account reflecting zero balance may be taken and held on record.
And based on his credit history and other merits of the case, the loan may be considered to be
sanctioned.
Reply as on : 29.03.2025

Product: pnb sahyog

1. Dear Sir,with reference to Page no 10 of RAD 952024 (PNB SAHYOG), upfront- proc fee for
defence personal is NIL. Is it applicable to all defence personal even if they do not have salary
accounts with PNB If yes, then there is no such option to select defe
As per guidelines, processing fee is nil for Defence Personnels without any differentiation of holing an
account with us or otherwise. For technical resolution of the query, matter may be taken up under
escalation matrix provided in DBTD circular no 472024 dated 14.08.2024 or mail at [email protected]
Reply as on : 29.03.2025

Product: PNB SMART HOME LOAN

 1. During actual sanction, the Housing Loan sanctioned with interest rate 6.9 ( AS PER SPREAD
on 14.12.2021)with RLLR being 6.5 but currently RLLR is 9 and current spread in Housing loan
for public scheme is -0.80 for PNB Pride customers. Is there any proces
Kindly refer RAD CIRCULAR NO 402023 PNB SMART HOME LOANA.All existing Home Loan
accounts sanctioned at least three months before the date of switchover are eligible to convert their
account.b. Account should be standard and regular at the time of approval of switchover. No
Inspection irregularity should be outstanding in the account.c. Outstanding Housing Loan amount
should be Rs 25.00 lakhs
Reply as on : 27.03.2025

Product: processing fee and documentation charges

1. In cir no 172023 Of BA RM Division PNB salary saving account scheme, there is discount 50
and 100 (as per CBS scheme code) in processing fee and documentation charges on housing,
car personal loan. Kindly clarify that this discount is available to custome
The discount is a permanent feature of the scheme and is not limited to the Bonanza period.
Customers holding PNB Salary Saving Accounts are eligible for this discount even outside the
Bonanza period.
Reply as on : 27.03.2025

Product: purchase of land under standalone home loan

1. One of our customer took a loan from us purchase of land under standalone home loan in
which one of condition is to built a house with in 18 months but customer deposit the entire
amount and while visiting the property it has been found that no constructi
where loan is sanctioned for purchase of plotland in case constructionof the house is not completed
within 3 years from date of first disbursement of theloan or in case the plotland is sold, penal charge at
2 (considering it as noncompliance of terms of sanctions and as per IRMD, L A Circular No. 402024
dated 30.04.2024) will be charged from the first date of disbursement of the loan till theperiod of
default i.e. till completion of construction refer pt 17 Page 33 of RABD CIRCULAR No. 572024 for
detailed guidelines
Reply as on : 27.03.2025

Product: ROOF TOP SOLAR LOAN TO NEW TO OUR BANK CUSTOMER

1. Can we Finance ROOF TOP SOLAR LOAN TO NEW TO OUR BANK CUSTOMER. In Circular six
month statement is required in document required. Kindly Guide us is six month mandatory in
our bank.
Roof Top Solar Loan may be sanctioned to NTB customers and 6 month account statement of any
bank that the customer has maintained account with may be obtained. However, while sanctioning this
loan a saving account is to be mandatorily opened in our Bank
Reply as on : 28.03.2025

Product: SOLAR ROOFTOP TO INDIVIDULAS

1. AFTER HOW MUCH TIME WE CAN CREDIT SUBSIDY IN CASE OF SOLAR ROOFTOP TO
INDIVIDULAS
bank has no liability to claim customer subsidy. Bank has to provide loan account number and other
details to borrowers to lodge at PM Surya Ghar Website. And it is directly credited in loan account
 number of customer
Reply as on : 28.03.2025

Product: Sovereign Gold Bond

1. How we convert Sovereign Gold Bond in Dematerialized form to give Demand Loan against
Sovereign Gold Bond
Kindly refer (RAD Cir.No. 1002022 Dated 30.08.2022)
Reply as on : 28.03.2025

Product: Staff car Loan

1. Respected sir Madam sir, I jointed pnb on 15052023 as An Agriculture Officer now I want to
take Staff car Loan as on 1 may 2025 can I eligible to take this Loan
Kindly refer HRDD CIRCULAR NO 9172024 All Employees and Officers confirmed in the Bank are
eligible for Vehicle Loan. However, Officers are eligible for Two- Wheeler Loan under the Staff Vehicle
Loan Scheme in probation period also
Reply as on : 28.03.2025

Product: Staff home loan

1. TL TOP against already existing home loan is to be sanctioned to staff of Rs. 50 lakhs under
general public scheme. Kindly guide us about vested sanctioning power under which the
proposal will fall.
For sanctioning of staff loans, officials in various scales shall exercise theirpowers subject to the extent
of loan allowed in various (staff schemespublicschemes) allowed for staff as per scale of official . For
guidelines refer CHAPTER 12 - LOANS TO STAFF RELATIVES OF STAFF MEMBERS Page 106 of
IRMD LA Cir. No. 502024
Reply as on : 27.03.2025
2. Please advise whether housing loan under staff scheme can be availed on the security of
Ready built flat constructed by builder owned singly by Spouse of staff. Further staff and his
spouse will be borrower and co borrower in loan account
here are no restrictions ,Refer pt 9.(m) PURPOSE OF LOAN, Page 10 of HRDD Circular No. 9342024
SCHEME FOR HOUSING LOAN TO STAFF MEMBERS
Reply as on : 27.03.2025

Product: staff Home loan

1. sir,i am from RAM kapurthalawe received a staff Home loan proposal for action confirm.in Aug
2023 (almost 1.5 year ago) Sr. Branch Manager sanctioned his own Home loan. now He sent
Proposal for action confirm kindly guide us who is the authority for this
Since the Senior Branch Manager was not authorized to approve his own loan, you should report this
to CircleZonal Office and request guidance on how to regularize the sanction
Reply as on : 27.03.2025

Product: staff housing loan

1. I intend to avail a staff housing loan of 98 lakhs.However, I already availed a HL loan of INR 65
lakhs but it was acquired by government authorities for the Patna Metro project, which
unfortunately resulted in the demolition of my property.As per staff H
 As per HRDD circular no 93424 page 21 point 22 Substitution of security may be allowed by the
sanctioning authority on merits of individual case such as on medical grounds the house is in
dilapidated condition the house is not suitable as per the status of the officer employee the employee
has to change his place of residence due to employment of his children, etc., subject to the following
stipulationsRequest of the employee for substitution of houseflat will be considered only once in the
service period when the existing house(s)flat(s) had to be disposed of on grounds as mentioned above
or any other compelling grounds acceptable to the bank and not with a view to realize capital
gainsencash the premium.
Reply as on : 29.03.2025
2. Is the same procedure applicable for staff housing loan where the Original link deedchain deed
is not available or lost.
There is no distinction between staff and public with regard to mortgage guidelines. As such guidelines
will be same for both.
Reply as on : 28.03.2025

Product: Top up term loan in housing loan

1. For TOP UP Term Loan in housing scheme which loan application should be used by field
functionaries because in Loan Application PNB 1054A (R2) purpose for which loan is required
is not appropriate for TOP UP Term Loan and PNB 2009 is meant for Overdraft
As per RABD circular no 572024 dated 29.06.2024 Page 58 point 14 Offer Letter-duly acknowledged
and accepted on the Terms and Conditions of the Sanctionii) Overdraft agreementiii) Term Loan
Agreementiv) Mortgage deed (wherever applicable) for the amount of OD Mortgage deed (wherever
applicable) for Term Loanv) Further, for equitable mortgage, procedure as given in book of instructions
on Loans be followedvi) Undertaking as per terms and condition no. 15 below.vii) Simplified form for
review of the overdraft facility.Obtainment of these documents will suffice and will be in accordance
with the prevalent guidelines.
Reply as on : 29.03.2025

Product: Vehicle loan

1. whether a earning father with his son (not earning income) as co applicant can take vehicle
loan or purchase of car in his sons name
As per RAD 91 2024 Earning Children are eligible (whether married or unmarried)
Reply as on : 28.03.2025

Product: Waiver of taking guarantee

1. Circular for waiver of taking guarantee of all partners under CHCAC Power. While processing a
car in the name of LLP firm. They provided a resolution for signing the loan documents in the
name of one partner and the loan was sanctioned. But after auditing
Kindly refer RABD CONSOLIDATED CIRCULAR NO 912024 page no 15 point no 10.3 Incumbents of
Branches headed by Scale IV PLPs Head and above may waive the guarantee collateral security on
merits of each case
Reply as on : 28.03.2025

Product: weather insurance

1. Sir,Kindly guide for weather insurance to be done for under construction building of a project ,
or what under retail loanThanks.
 As per Banks guidelines, insurance is to be done on the securitiesassets charged to the Bank.
However, in cases where the security is not charged with the Bank yet, a tripartite agreement is to be
executed.
Reply as on : 29.03.2025

Product: written off accounts

1. Can written off accounts with good cibil score be provided with loan
This is administrative and commercial decision depending on merits of the case
Reply as on : 28.03.2025

Topic: Credit and Asset Quality - MSME and Corporate Credit

Product: Credit and Asset Quality - Credit (General, Review and Monitoring)

1. Credit and Asset Quality - MSME and Corporate Credit

An individual whose work place and residence address is Gurugram has applied for vehicle loan in
Delhi, can we proceed for other state loan in Delhi which is in NCR. Please guide for the same.
Reply as on : 28.02.2025
2. An individual whose work place and residence address is Gurugram has applied for vehicle
loan in Delhi, can we proceed for other state loan in Delhi which is in NCR. Please guide for the
same.
There is no such restriction in the guidelines. However, kindly note that in case of irregular accounts,
the inspection is to be done on quarterly basis. So sanctioning authority to proceed in the matter
accordingly.
Reply as on : 15.01.2025
3. In case of HUF financing whether CIR, SNW , Passport Undertaking and FRMIS etc. have to be
taken by co-parceners or not. please refer circular if possible
Yes, CIR, SNW of major co-parceners required.
Reply as on : 31.10.2024

Product: Credit and Asset Quality - Credit (MSME and Corporate Credit )

1. Kindly guide us regarding service area of branch for CC limit, and any circular regarding the
same.If loan proposal has came from around 60 km from branch office and in between that
distance there are many other branches of PNB, Can we consider such propo
"For Small Medium accounts upto Rs 5.00 cr. Loan proposal may be dealt by that branch office of the
bank, which is near to the factory commercial establishment (e.g. office shop in case of trading
accounts). The Controlling Authority may demarcate the command area depending upon the density of
the branches in the area, infrastructure skills available in the branch, location of the branch, etc. Refer
LA Cir 157 2020"
Reply as on : 08.01.2024, Reference : LA 157/2020
2. "Is there is any restriction granting CC loan under Mudra Scheme against sale purchase
(WholesaleRetail) of lottery business (physical form). Lottery business is allowed by
government of west bengal and necessary license already provided.Please guide with
"No guidelines have been observed for the above, however bank restricts granting of loans for
speculative purposes. Further, it is to be ensured that Credit facilities shall be allowed only for the legal
activities."
Reply as on : 06.01.2024
3. If a customer having cash credit under scheme e dealership .customer want to close e
dealership account and open a normal cash credit account . Can it can be done?
The same can be converted after compliance of general guidelines of the bank and further the proper
assessment shall be made with respect to the loan sanctioned to the borrower.
Reply as on : 04.01.2024
4. what should be the maximum repayment for Tl given for cane furniture under mudra?
Kindly refer MSME 34/ 2020, point 11 - Repayment period - the maximum repayment under the
scheme can be 7 years. However, the repayment period for each loan should be analysed based on
the financials information of the case.
Reply as on : 27.12.2023
5. Can we sanction TOD in GST express scheme Kindly guide?
Please refer to LA 44/2023, The Temporary Over drawings (TOD) may be allowed in fund based
secured advances for payment of statutory dues, salaries, wages or any other justifiable debits for
very short period say 2-3 days but not exceeding 7 days (including roll over, if any) to meet temporary
mismatch of funds in unforeseen circumstances.Further, no restriction in the specific scheme.
Reply as on : 18.12.2023
6. Do we have to charge commission on claim period also while renewing Bank Guarantee.
Please advise as customer is not willing to pay commission for claim period?
Please refer to LA 78/2023, point 8.2 at page 46 of 120, GUARANTEE COMMISSION
DISCRETIONARY POWERS TO PERMIT RELAXATION IN ILG COMMISSION wherein it is
mentioned as The ILG commission shall be charged up front for the validity period of BG including
claim period as per the contract between the applicant and the beneficiary i.e. the commission shall
not be charged beyond the claim period of the BG.
Reply as on : 18.12.2023
7. A partnership firm is availing CC limit at ours from past some years, now the firm is
reconstituted and a new partner is added and old partner exited. Kindly guide for renewal of CC
account.
If the constitution of the borrower has changed, then relevant documents have to be obtained for the
same. Also, if the customer has changed constitution of the firm without prior approval of the Bank,
then penalty needs to be charged as per TC of sanction. After taking all necessary documents for
change in constitution and as per activity of the borrower, renewal can be done with proper due
diligence.
Reply as on : 08.12.2023
8. Second legal opinion is required for credit limit above 5 crores or IP valuing above 5
crores.Please clarify.
As per extant banks guidelines, two NECs are mandatory to be obtained in case value IP is more than
Rs. 1.00 Crores. One before sanction and another after sanction but before disbursement.
Reply as on : 07.12.2023
9. One of customer has availed MSME Loan under Individual Name , whereas he has availed
GSTN Registration in the firms Name and he is standing Prop in the firm . Now he is not
interested for getting GSTN registration in the personal name and instating us for
"Kindly note that the GST registration has to be in the name of the borrowing entity who has taken
loan. In case the borrower has taken GST registration in some other name, then the same has to be
rectified."
Reply as on : 06.12.2023
 10. If a customer requested for transfer of his/her loan account to the another branch of the same
circle.Can a loan account be transferred from one branch to the other branch? Please guide
by circular No.
Please refer LA 44/2023, PAGE 64 of 160, point 5.20 TRANSFER OF CREDIT FACILITIES
Reply as on : 04.12.2023, Reference : LA 44/2023
11. If the proprietor dies who has cc limit, can CC limit may be continued in the name of legal
heirs ( assuming all the necessary documents are in order and permission granted) . Or
mandatorily the account to be closed.
If the liability has been assumed by the legal heirs and the business operations are being continued,
there is no need to close the existing cash credit account and the legal heirs (who have assumed the
liability) can operate the same account.
Reply as on : 04.12.2023
12. "sir we have sanctioned a mudra loan of 10 lakh and retail loan of 10 lakh to a borrower. can
we sanction agriculture kcc loan of 10 lakh to same borrower under GBB power of manager
scale 2."
"NO, the same shall be processed through PLP"
Reply as on : 17.10.2023

Product: Credit and Asset Quality - Credit (MSME and Corporate Credit )

1. A party has requested for term loan of Rs 5.50 crore for construction of hotel. Project cost
includes cost of construction of building, purchase of furniture fixtures and purchase of other
equipment (kitchen etc). As per MSME 552023 for MSME Prime Plus, N
As per the said guidelines, if the primary security is other than Land or Land building, then collateral is
to be obtained.
Reply as on : 31.07.2024, Reference : MSME55/2024
2. Please provide guidelines or circular regarding annual renewal of PABL loan.
Kindly refer MSME332024. All accounts which could not be renewed through Easy Renewal Process
must be renewedmanually as per Banks extant guidelines
Reply as on : 15.07.2024, Reference : MSME33/2024
3. Which circular for interest rate for PC PS is to be refered to?
For Roi you can refer MSME export express scheme and LA422020
Reply as on : 15.07.2024
4. A proposal for TL-PMEGP for Tailoring shop is received. Whether ITR required and Kindly
provide Master Circular for referance
For PMEGP kindly refer MSME 4022
Reply as on : 25.06.2024, Reference : MSME 40 /2022
5. Can we provide capitalized interest and principal moratorium to term loan borrower. If so who
will sanctioning authority for the same.
Same sanctioning authority under whose power accounts falls may allow capitalization of interest
during construction period.
Reply as on : 25.06.2024
6. If a customer is having ra 5 lakhs cc limit and the credit summation during the last financial
year is 3,50,000 roughly. Can we renew this cc limit Please guide with circular.
While renewal of CC account MPBF is to be arrived based on the limit assessment of the customer.
 Kindly refer LA 227/2020, LA64/2022 LA 72/2023 for the same. Also note that the credit summations
in the CC account should be in tandem with the sales of the borrower.
Reply as on : 06.06.2024
7. In terms of LA Cir No 151/ 23, where the value of immovable property to be mortgaged charged
is Rs. 1 crore above, branches shall take NEC from 2 different advocates on panel, one before
sanction and the 2nd after sanction, but before disbursement to safe
Yes, it has to be obtained in case of enhancement.
Reply as on : 03.05.2024
8. A cc account of Rs. 2.5 Crore usually remains in SMA 1, SMA 2, SMA 0 during last 1 year. The
borrower has applied for Enhancement under MSME Prime Plus Scheme. Customer is being
eligible for enhancement. Looking at past SMA Status, Does MSME Prime Plus Sc
As per MSME 55 2023, one of the conditions for eligibility as per the scheme are Existing customers
banking with us for minimum of 2 years enjoying fund based credit facility and the account has not
slipped to category SMA-2 and below in previous 12 months.So, the same shall be considering at the
time of enhancement also along with banks extant guidelines.
Reply as on : 01.05.2024, Reference : MSME 55 20223
9. One of our customer is doing business of pineapple trading and his stock of pine apple is
import from south India every week . I want to know that is it required the stock insurance of
pineapple as this is perishable item.
There is no restriction but ensure to cover this exposure adequately with collateral security.
Reply as on : 29.04.2024
10. If market value of an IP is 10 times higher than circle rate or guideline rate and valuer provides
online properties site priceing to support it. Can we accept this higher valuation or is there
any guideline of no. of times market value can be higher than
Please refer LA 24 2024, That the valuer shall indicate how the value has been arrived at
dulysupported by necessary calculations and furnish market value as wellas realizable value. In case
of difference in the market value and circlerate as applicable in that area, the same shall be
supported by cogent reasons.
Reply as on : 09.04.2024
11. Counter Guarantee or Counter Indemnity are same or there is any difference.
Both counter guarantee and counter indemnity provide additional assurance or security in financial
transactions, they differ in their mechanisms and the specific types of risks they address. A counter
guarantee acts as a backup guarantee supporting another guarantee, while a counter indemnity
involves one party promising to compensate another for potential losses.
Reply as on : 04.04.2024
12. A CC limit is expiring today after first review. Can we renew cum enhance the account after
expiry. or we have to renew the limit first and then enhance?
The enhancement proposal can be considered along with renewal proposal. However, limit should be
active in the account.
Reply as on : 29.02.2024
13. What is the duty of MCC, if any account above 1 crore is given to him, issuance of bank
guarantee is duty of GBB or MCC , if party is above 1crore?
Please refer MPD cir 09 2020 on Credit delivery structure of Bank MID Corporate Centre (MCC), 27
2021 on Mid Corporate Centre (MCC) Roles Responsibilities for duties at MCC. For issuance of ILG
Branches should be allowed for issuance of ILG up to Rs 25 lacs for MCC linked accounts subject to
 compliance of terms and conditions of sanction. Issuance of ILG above Rs 25 lacs and issuance of
all ILC shall be done by MCC for MCC linked accounts refer MPD cir 152 022 on
DECENTRALIZATION OF INLAND TRADE FINANCE TRANSACTIONS.
Reply as on : 27.02.2024, Reference : MPD 09 /2020
14. One customer approached branch for PMEGP loan for financing for vehicle for employment
but he his having existing loan in branch under NRLM swarojgar scheme so question is
whether he is eligible for PMEGP loan as per guidelines as his existing loan also
As per the case described the borrower is already employed and also not generating employment
further. If he has already availed subsidy under Govt. scheme for employment then he should not be
eligible for another subsidy under Govt. scheme for employment if already employed.
Reply as on : 17.02.2024
15. As per MSME 57 2021 financing under PNB Transport Scheme, the requirement of collateral
security is either 50 in the shape of immovable property eligible liquid security from the
borrower or Credit Guarantee Coverage under CGTMSE/ CGSSI for the entire exp
No. As per the said scheme guidelines, Credit Guarantee Coverage under CGTMSE/ CGSSI for the
entire exposure to be obtained.
Reply as on : 05.02.2024, Reference : MSME 57/2021
16. CGPAN customer list was previously available in Knowledge Repository but couldnt be found
there. Please provide the navigation for the same in Knowledge Center.
E-Circulars-- Divisionwise circular-- MSME Mid Corporate Division-- Special links.
Reply as on : 03.02.2024
17. An account was collaterally secured by IP FD as per last sanction. Now the same account has
to be renewed but We have observed as per title deed, IP is land lock but valuer and advocate
has given wrong report. Please clarify following: - 1. Can we renew
1. In case of substitution or release of collateral security, please refer point 5.18 of LA 44 2023 for
detailed guidelines and competent authority. 2. If difference exists in valuation report and search
report with that of title deed, please raise the concern to the controlling office with respect to the
valuer and advocate who had submitted the said report and if the valuer or advocate found guilty,
then their depanellment shall be recommended to the competent authority."
Reply as on : 02.02.2024
18. Is another documentation is required if amendment in terms and conditions for extension of
door to door tenor for 03 months. Pl. guide.
"If there are material changes in terms conditions or type of facility then fresh documents shall be got
executed."
Reply as on : 29.01.2024
19. Is the CHCAC had the power for issuance of BG against JVSPVPrincipal Contractor where the
borrower applying for BG should have meaningful participation in JV SPV i.e. at least 51 share
in JV SPV as per LA Cir 78/2023
"As per compliance of LA 78 2023 regarding issuance of BG for JV, the sanctioning authority
empowered for the same."
Reply as on : 24.01.2024
20. "As per LA 44'2023 loaning power, in the page no. 63 of 160 regarding substitutionrelease of
IP it is mentioned thata) The realizable value of proposed IP (Land Building) as per latest
valuation report shall be reckoned for computing security coverage. H
"In our view, both the IPs whether the IP which is proposed to be substituted and the proposed IP
 which is to be taken, valuation of the both the IPs shall be obtained afresh and based on the same,
the authority shall take the view on merit."
Reply as on : 24.01.2024
21. can we consider gst express for exmpted gst category goods
"All types of sales as reported in the GST return of the borrower shall be taken into consideration for
the same."
Reply as on : 20.01.2024
22. "Can we obtain balance in PPF account as collateral security in CC account "
"No. You may refer GBD872019, page 9 - point 12 - PROTECTION OF CREDIT BALANCE FROM
ATTACHMENT."
Reply as on : 16.01.2024
23. "One fund based limit was sanctioned to the proprietorship firm in the month of dec 2023
under Sampatti scheme.The same borrower has approached us for non fund based limit in the
form of Bank Guarantee now in the month of Jan 2024Shall it be treated as fr
"If the assessment of limit done earlier is for fund based limit and now the borrower is applying for
non fund based limit which is seperate limit, hence it shall be termed as fresh non fund based limit,
however, assessment of limit shall also be seen as per banks extant guidelines."
Reply as on : 16.01.2024

Product: Credit and Asset Quality - Credit MSME and Corporate Credit

1. Kindly apprise us the circular regarding the sanction authority of moratorium period in term
loan beyond 12 months?
Kindly refer Credit Policy LA 53/23, Page No 127.The period of the loan should be fixed keeping in
view the cash generation capacity of the borrower. Moratorium may be allowed during the
implementation period and or for the period where cash inflows from project has not started. Normally
the moratorium is allowed upto 2 years. However, in long duration projects such as core industry,
infrastructure, power projects, real estate projects and for NBFCs, moratorium may be allowed for
longer period upto 5 years, depending upon the cash flows of projects company. However, HOCAC-III
and above may permit moratorium beyond the above prescribed period on merits of the case.
Reply as on : 28.11.2023, Reference : LA 53/2023
2. Please clarify In fresh cases, sanctioned under MSME Prime Plus scheme, if the minimum
collateral security is not taken, whether the disbursement should be made without obtaining
the minimum stipulated collateral security in the scheme or without obtainin
Since it is reference to change in policy guidelines, the same shall be placed to HOCAC-II for
approval.
Reply as on : 24.11.2023
3. what is the circular for charging of the processing fee at time of acceptance of sanction?
Please refer to LA 207/21 for credit related service charges guidelines.
Reply as on : 23.11.2023, Reference : LA 207/2021
4. If an immovable property is in joint names of three persons and one of them is minor then can
the property be mortgaged If mortgage is possible then can we take guarantee of the minor?
In cases where a minor has share in the propertyies proposed to be mortgaged to the bank, then such
propertyies should not be taken as Mortgage, unless consentedpermission of Court obtained and
produced. Minors share, even though excluded, will pose legal hurdles in the event of necessity for
sale of such property at a later date. In such cases only properties, which do not involve minors
 interests, shall be taken as Equitable Mortgage. (LA 90/2021, point 10.13)
Reply as on : 21.11.2023, Reference : LA 90/2021
5. Can we consider CC facility under MSME Prime Plus scheme with CGTMSE coverage alone ?
Yes, the same may be considered as per policy. Kindly refer MSME 55/2023, page 14, point e. for
CGTMSE coverage.
Reply as on : 18.11.2023, Reference : MSME 55/2023
6. Can we finance Mudra Loan to a Society.
As per scheme guidelines, any legal entity with MSE registration can be financed under MUDRA for
business purpose.
Reply as on : 28.10.2023
7. "Wether processing charges is applicable for advance against lic policy"
"As per LA 207/2021, No processing charges are to be levied in following cases No processing fee
shall be levied for borrowers who have been issued Kisan Credit Card against the securityof FDR,
NSCs, KVPs or other such liquid securities."
Reply as on : 25.10.2023, Reference : LA 207/2021
8. "As per LA 282022 in which the MCC-CAC consist of Members as CPC head, CMC head and
Relationship manager. However in case of Fresh sanction relationship manager is decided
after the sanction of loan. Kindly guide."
"Please refer LA cir 44/ 2023, page 132/160. However, MCC head can through office order decides
RM in fresh cases also."
Reply as on : 25.10.2023, Reference : LA 44/2023
9. "Sir, This is to required clarification about that one firm is enjoying credit facility in shape of
CC limit of Rs. 15.00 lakh and his financials is not appropriate for renew this limit, now
borrower required that some amount of CC limit is to be converte
"FRR committee need to be formed and after getting Resolution plan approved by the committee,
sanctioning authority may reschedulerestructure the account. Refer LA 175/22."
Reply as on : 25.10.2023, Reference : LA 175/2022
10. "TL sanctioned by PLP against security of Machinery purchased out of TL. The loan also
collaterally secured by pledge of NSC. As per Post Disbursement condition on maturity of
NSC pledged maturity proceeds to be adjusted against outstanding term loan as
"Since the nature and quantum of security is not being diluted, the respective sanctioning authority
can take a call on this."
Reply as on : 20.10.2023
11. "what is the roles and responsibility of Recommending and sanctioning authority"
"Please go through staff accountability policy in which it is clearly mentioned what aspects have to be
looked into by recommending authority and what by sanctioning authority. We can not reply in detail
here as this utility is for specific queries."
Reply as on : 18.10.2023
12. "Please tell me documents required for renewal of mudra CC GCC accounts and erenewal
process in Lens."
"Documents to be taken for renewal of limit are income proofs like ITR, BS PL etc. as per applicability
and other relevant documents required for verifying the current activity of the borrower and also for
repaying capacity of the loan. For erenewal in LENS kindly refer DBTD 48/2023 other related
circulars issued from time to time."
Reply as on : 17.10.2023, Reference : LA 48/2023
13. "Do we have to charge mortgage creation charge each time at the time of enhancement of
limit, if property already mortgaged with our bank"
"Yes, the same has to be charged each time."
Reply as on : 12.10.2023
14. "IN PM SVANIDHI ACCOUNT DOCUMENTATION IS PNB 2057 IS NOT NECESSARY TO BE
OBTAINED OR WE HAVE TO OBTAIN ALONG WITH STAMP PAPER AS PER MASTER
AGREEMENT CIRCULAR ITS ESSENTIAL TO BE OBTAINEDED IN ALL ADAVNCES EXCEPT
ADVANCE AGAINST DEPOSITS."
"Yes, it is to be obtained as no such exemption is observed in any bank guidelines."
Reply as on : 14.09.2023
15. To finance the Cash credit scheme to rented shopbusiness premises is it mandatory to obtain
registered lease deed. Or can we consider the unregistered executed for 11 months. Please
guide and provide the reference.
While financing a business unit, the bank has to ensure that the borrower is in a position to run his
unit without any interruptions from the location it proposes to run his unit. You have to satisfy yourself
that the rental leased arrangement between landlord and the prospective borrower is such that there
is no uncertainty about his continuation of business there. Thats why banks insist on registered rental
lease agreement.
Reply as on : 04.09.2023
16. "Can borrower change his quotation of machinery purchase after sanction of loan and before
disbursment with completely different amount ?
"It is for the sanctioning authority to assess whether the change in machinery supplier cost is justified
or not. If the sanctioning authority is satisfied, it can amend the sanction accordingly."
Reply as on : 04.09.2023
17. Can we consider the unsecured loan received by a Pvt. Ltd. company from grouprelated
companies and firms as quasi equity maximum upto the Paid up capitalNetworth of the
company or only unsecured loan received from friend, relatives, directors to be consid
These loans may also be treated as quasi equity if remained in business on continuous basis. subject
to the condition that these loans shall not be withdrawn during the currency of the loan and shall be
subordinate to bank borrowings. An undertaking to the effect that these loans and advances shall not
be withdrawn during the subsistence of credit facilities shall be obtained
Reply as on : 21.08.2023, Reference : LA 227/2020
18. Who is the competent authority to clear PDC of Adhoc facility of Rs.10.00 Lacs sanctioned by
PLP. The existing CC limit is Rs.80.00 Lacs. With Adhoc the proposed facility shall be
Rs.90.00 Lacs.
Please refer LA 682023, PDC shall be cleared by any officer in scale-III and above at PLP not
involved in the credit appraisal and sanction of respective proposal.
Reply as on : 18.08.2023, Reference : LA 68/2023
19. Can we take mortgage of Special Economic Zone(SEZ) IN PNB OD SAMPATTI SCHEME OF
MSME DIVISION.
If the lease deed permits mortgaging land same may be considered. All other guidelines related to
scheme shall be adhered to. Legal report regarding this shall be obatained from banks approved
advocate and accordingly decision may be taken.
Reply as on : 07.08.2023
20. Whether a company can be proprietary owner in another firm
 No, a company cannot be a proprietor of any firm. A company, by definition, is a legal entity that is
separate from its owners. It is owned by shareholders and managed by directors or officers. A
proprietor, on the other hand, refers to an individual who owns and manages a business on their
own. Proprietorships are not separate legal entities.
Reply as on : 06.08.2023
21. Whether the guidelines contained in LA circular regarding obtaining two legal search reports
in case of IPs having RV of more than 1 crore are applicable in case of fresh properties to be
mortgaged or applicable in case of enhancement extension of charge
It is applicable in all the cases whether fresh IP is mortgaged in fresh loan account or in case of
existing IP in case of enhancement.
Reply as on : 05.08.2023
22. A borrower requested for CC limit under Mudra scheme. Borrower is govt contractor having
government work order copies. Kindly guide us whether the proposal can be done under
branch power and there is no stock available.
If the CC limit is proposed against hypothecation of Bookdebts only, then the proposal falls under the
powers of PLP-CAC.
Reply as on : 05.08.2023
23. While financing term loan for purchase of machineries, do we consider GST amount also
Please site circular
In this case, if the borrower is clamming GST as input tax credit then COP shall be value of
machinery excluding GST component and margin shall be calculated accordingly. Further, if the
borrower is not claiming GST then it shall be capitalised and then margin be calculated accordingly.
Reply as on : 05.08.2023
24. In PNB Satkaar Scheme if loan is being granted for construction of Banquet, Is additional
collateral security required when value of Primary Security (Land and Estimated cost of
proposed building) is more than 135 of proposed Term Loan which will fulfill
Estimated cost of construction is not taken while determining collateral security. as per IRMD LA
circular No 2302020 dated 24.12.2020, the surplus value of land Building which are kept as primary
security can be considered as collateral security after securing our exposure to the borrower provided
the process of asset creation is complete i.e. the loan is fully disbursed and asset is created
Reply as on : 04.08.2023, Reference : LA 230/2020
25. On borrower is sanctioned Housing Loan for construction of House on his own land and the
house is under construction. Now the same borrower approached for one MSME loan against
the value of the above Land (Value of Land is Rs.69.00 Lakh,. HL is Rs.45.00 L
As per IRMD LA circular No 230/2020 dated 24.12.2020, the surplus value of land Building which are
kept as primary security can be considered as collateral security after securing our exposure to the
borrower provided the process of asset creation is complete i.e. the loan is fully disbursed and asset
is created.
Reply as on : 03.08.2023, Reference : LA 230/2020
26. As per MSME DIVISION CIRCULAR NO. 582021 Eligibility for contractor schemeAll Registered
Contractors undertaking works on behalf of Central State Government DepartmentPWD Public
Sector Undertakings and Reputed Corporate etc.we have a proposal in the name
The four MSME schemes have been consolidated with the necessary updation to make our MSME
scheme more competitive and acceptable in the market andthe same has been approved from the
competent authority with the name MSMEPRIME PLUS. It includes PNB Contractor Scheme (MSME
 Div. Cir. No. 582021 dated 16.08.2021).Hence, please refer MSME 27 2022 in this regard.
Reply as on : 01.08.2023
27. Whether loan documents can be executed with left hand in case right hand is injured
Yes, Generally, the borrowersother executants put their signatures using the right hand. If, however,
a borrowerother executants signs in left hand, a note should be annexed toa narration to the effect
may be given on the documents recording that borrowerother executants has signed in left
hand.Refer Book of instructions on Loans, Chapter 10- Documentation. Page No 10.12, point No 6.9
Reply as on : 01.08.2023
28. Who will be the PDCO at PLP for credit facilities sanctioned by PLPCAC... Please mention
circular no..
PDC shall be cleared by any officer in scale-III and above at PLP not involved in the credit appraisal
and sanction of respective proposal.” Refer LA 68/23
Reply as on : 20.07.2023, Reference : LA 68/2023
29. As per NPLL guidelines of RBI, for calculation of incremental funds the ASCL as on reference
date is considered as the base value. If ASCL as on reference date for a company is more
than the ASCL as on date and company has raised incremental funds from ba
Please refer LA cir 03/2023 FRAMEWORK ON ENHANCING CREDIT SUPPLY FOR LARGE
BORROWERS THROUGH MARKET MECHANISM for detailed guidelines on NPLL
Reply as on : 19.07.2023, Reference : LA 03/2023
30. Sir, As per Cir. LA 63/2022 Dt.04.05.2022, For working capital loan Above Rs. 5.00 Lakh to Rs.
10.00 Lakh- Unified processing fee @0.50% should be charge and there is a remark that
"Expenses other than upfront fee (i.e CIC/CERSAI/Insurance etc.) shall
Please refer LA 207/2021, Unified Processing Fee includes all type of charges (i.e.
CIC/CERSAI/Inspection/ Documentation/ NEC/ Valuation etc.). However Insurance/ State specific
Stamp Duty charges on actual basis shall be borne by the borrower.
Reply as on : 19.07.2023, Reference : LA 207/2021
31. Can we enhance any loan within 6 months of renewal of the limit?
Yes, the same can be enhanced based on merit. However, the LA 44/2023 prescribes the power for
enhancement within 6 months of fresh sanction/enhancement under genuine cases after obtainment
of proper justification.
Reply as on : 19.07.2023, Reference : LA 44/2023
32. Please give reference of circulars regarding channel financing in case of MSME loans.
"Channel financing is a mechanism through which credit requirements specially WC requirements of
dealers/vendors of large anchor entities are met. our bank have various schemes under channel
financing like e-dealer scheme for IOCL dealers, PNB Business Express scheme for Patanjali etc.
You may also refer MSME 31/21."
Reply as on : 19.07.2023, Reference : MSME 31/2021
33. Earlier some accounts were covered under MUDRA guarantee and subsequently these
accounts were to be covered under CGTMSE. However, some of the mudra accounts were in
SMA-2 or were restructured due to COVID19 pandemic. Please guide will these accounts be
If remained under SMA2 during last 1 year, then the same can not be covered under CGTMSE.
Kindly refer MSME04/2022, page 12.
Reply as on : 18.07.2023, Reference : MSME 04/2022
34. Sir, We have sanctioned 5.00 lakh PMEGP loan and received subsidy 1.50 lakh. So CGTMSE
coverage will take for 5.00 lakh or 3.50 lakh. Pls guide us.
 CGTMSE coverage is taken on full loan amount.
Reply as on : 18.07.2023
35. if the proprietor has expired, whether new account has to be opened with new proprietor or
eralier ones can be carried forward. and what documentation has to be obtained. which cir
guides about the same.
If the proprietor dies then the firm needs to be reformed. Immediately transactions in the account
shall be stopped to avoid clayton's rule. A fresh loan shall be sanctioned with fresh loan
documentation.
Reply as on : 18.07.2023
36. For credit appraisal, we have obtained Provisional balance sheet dated 31.03.2023 and
30.06.2023. Do we need to obtain provisional balance sheet duly CA certified with UDIN
number or only borrower's sign are enough without any CA certification.
Provisional balance sheet need to be self certified only. Kindly refer LA 172/22, Obtention of
Financials.
Reply as on : 17.07.2023, Reference : LA 172/2022
37. CC facility of Rs. 80.00 Lac is to be taken over with enhancement of Rs. 20.00 Lac. Party is
also requested for LC facility of Rs. 50.00 Lac. Can we sanction fresh LC limit of Rs. 50.00 Lac
with enhancement of Rs. 20.00 Lac in CC. Kindly guide.
Yes, however norms (loaning powers) of more than 25% enhancement in WC limit shall apply as per
la 185/22
Reply as on : 17.07.2023, Reference : LA 185/2022
38. As per L & A Circular Number 44/23, ZOCAC can provide concession in BG commission @
50% of applicable charges up to the sanction of CHCAC, However as per MSME L & A Circular
Number 44/23(Prime plus) maximum concession in BG commission is 25%, Kindly guide
As per MSME prime plus scheme, the concession prescribed therein is as per the scheme, and if the
borrower requests to further concession in the account, the same shall be considered on merit as per
extant guidelines of the bank.
Reply as on : 14.07.2023
39. if a person is availing mudra facility of Rs. 10.00 Lakhs in other bank and now wants to close
the facility from own funds and requested for sanction of OD- Sampatti facility of Rs. 50.00
Lakhs then who will be sanctioning authority??
Takeover guidelines shall be followed till 3 months as it will be treated as Deemed takeover. LA
185/22.
Reply as on : 03.07.2023, Reference : LA 185/2022
40. As per LA 227/2020 unsecured loans from directors/relatives to the extent of 100% of TNW
can be considered as quasi equity for private limited companies for assessment. Whereas as
per IRMD 32/2021 (Faq) unsecured loans from directors/relatives to the exte
LA 227/20 is related to MPBF and IRMD 32/21 is related to risk rating. Accordingly, circulars may be
referred. The treatment of USL for the purpose of credit appraisal/MPBF shall be as per LA 227/20
Reply as on : 01.07.2023, Reference : LA 227/2020
41. CAN WE TAKE GUARANTOR WHOSE NET WORTH IS BELOW THE LOAN AMT AND
WHETHER ASSET PROOF IS REQUIRED
Refer LA 24/22, also refer la 46/22 Branches shall take steps to obtain personal guarantee with
maximum cap of 2-3 times of net worth and the same shall be declared at the time of
executing/obtaining the guarantee
 Reply as on : 01.07.2023, Reference : LA 24/ 2022
42. Under PNB Sampatti Scheme, We can consider immovable property having Vacant Plot with
boundary wall only. Please clarify.
No, the same is not eligible. Only contructed IPs are eligible. Refer LA 132/2020.
Reply as on : 27.06.2023, Reference : LA 132/2020
43. At the time of renewal of CC limit sanctioned under e-dealership of IOCL, cooperate opinion
letter is required? or it should be taken at fresh sanction only.
No, it is required at the time of fresh sanction only.
Reply as on : 27.06.2023

Product: Credit and Asset Quality - MSME and Corporate Credit

1. A borrower has CC limit of 2 crores now, he wants to convert his CC limit to Term Loan , kindly
guide is there any scheme under which it can be done
Conversion from CC to TL is possible in case of restructuring of loan account only. Moreover
possibilities may be explored for covering the account under PNB Sampatti scheme and reducing
overdraft may be provided if possible.
Reply as on : 15.03.2025
2. Can we renew PABL OD account as it is digitally opened
Renewal or enhancement of all accounts under the scheme must be carried out through the digital
process. If digital renewal is not feasible, branches should convert the digital loan scheme code (e.g.,
ODPBL) to a non-digital scheme code (e.g., ODSEV, ODGEN, etc.) in the CBS using the HACXFRSC
menu option. This conversion from digital to non-digital scheme should be done only after completing
the appraisal under the relevant scheme via LeNS. The functionality is under development in LeNS
and till that time renewal may be done manually. Refer MSME 832024.
Reply as on : 15.01.2025, Reference : MSME83/2024
3. In terms of MSME cir 662024 PNB Sampatti Scheme, para 5-In eligibility, one of the purpose of
loan is to repay debts (i.e. Business Loans of other BanksFIs).It means scheme specifically
mentions disbursement to other banks.In the above case, if the loan
If the Loan is to be sanctioned independently with a separate security, takeover norms shall not be
applicable. In other cases, clause 39 of the scheme shall apply.
Reply as on : 15.10.2024
4. Do branches have to obtain fresh documentation on reduction of CCOD limit
No need for the same. However, BCL should be obtained held on record.
Reply as on : 20.09.2024
5. AS per power chart, The power for enhancement within 6 months of fresh
sanctionenhancement shall be done by ZOCAC for loan up to the power of CHCAC.One of the
borrower has got enhancement and now within 2 months applied for Fresh term loan for
purchase of
Yes, on merit the case, concerned sanctioning authority can sanction the same. Further, as the
enhancement within 6 month guidelines refer to Enhancement in working capital limits only.
Reply as on : 31.08.2024, Reference : LA50/2024

Topic: Credit and Asset Quality - SASTRA and Law

Product: Advocate Fees
 1. Whether fee to advocate in criminal matter such as criminal complaints including complaint
under 138 of NI Act is paid in single shot or in stages
In suits/OA, fees be paid to the advocate in stages. For details refer law division circular no 04/2022,
SCHEDULE OF FEES OF ADVOCATES & OTHER GUIDELINES
Reply as on : 12.05.2025, Reference : Law division circular no 04/2022

Product: ASSET CLASS

1. What is the menu option for knowing present asset classification , Reason of NPA, Date of
NPA, Date of DB1, II & III/loss RI, DI, Subsidy postion, provision
Use menu option NPACBAL
Reply as on : 12.05.2025, Reference : Sastra Division cir no 43/2022

Product: Auction

1. What is procedure for gold auction and delegated Power?

Guidelines for sale of pledged gold is available at para 20. SALE OF SECURITY: of RBD(A) Circular
No. 50 dated 16.05.2020
Reply as on : 12.05.2025, Reference : RBD(A) 50/2020

Product: BC AGENT RECOVERY COMMISSION

1. What is the Commission for recovery by BC Agents ?

Please refer PT 2.5 Commission Payable to CBCs for onward Payment to BC Agents
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 18/2023

Product: CGTMSE

1. Kindly guide about the second installment of CGTMSE to be received in NPA accounts. What
procedure to be followed to get this second installment in NPA accounts."
The settlement of second final instalment will be considered on conclusion of recovery,irrespective of
the sanction date of the credit facility. With regards to conclusion of recovery proceedings, following
four scenarios as applicable and certified by the concerned authority of the MLI is considered as
conclusion of recovery proceedings provided minimum period of 3 years from the date of settlement of
first claim has been lapsed. Please refer para Settlement of second final instalment at page no 30 of
MSME DIVISION CIRCULAR NO 042022."
Reply as on : 12.05.2025, Reference : MSME DIVISION CIRCULAR NO 042022

Product: CHARGES

1. Which expenditure head to be debited for Publication expenses for SARFAESI, DRT.
The expenses incurred for publication under SARFAESI Act should be debited to the the head “Law
charges” and should be recorded in memoranda dues for record .
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024
2. Which command is used to add charges in NPA accounts for recovery of charges from
borrower in future?
NPACHRG. This menu option is used for recording, waivement, recovery of charges incurred on
maintenance of NPA Accounts e.g: legal expenses , conveyance, stamp duty etc: for details please
refer Circular : ITD/CBS/32/2013 dated May 20, 2013
 Reply as on : 12.05.2025, Reference : ITD/CBS/32/2013

Product: CLAIM

1. What is procedure of Lodgement of Claim in Mudra NPA Account

Claims for Mudra NPA accounts will be lodged by bank as a whole
Reply as on : 12.05.2025, Reference : MSME Div 46 /2017

Product: CRMD

1. What is the roles and works of CRMD at circle office.Below 10 lakh recovery done by CRMD or
sastraRevenue lossRecovery commission bil
Refer Roles and Responsibilities at Credit Review and Monitoring Division available in knowledge
repository(chapter 7)
Reply as on : 12.05.2025, Reference : CRMD

Product: FIN X

1. Procedural guidelines regarding Finacle 10 in CBS for NPA accounts

Visit knowledge centreKnowledge Repository FINX video tutorials NPA. Also you can refer knowledge
repository ManualsCBSFinacle 10 User Manuals NPA Management
Reply as on : 12.05.2025, Reference : PNB Knowledge repository

Product: FIR

1. Who will file FIR for loan amount above 1 lakh"

"FIR is to be lodged in case of Fraud declared account only. It is to be lodged by the officer designated
by CO/ZO. Please refer para 4.1 of FRMD division circular no 2/2021."
Reply as on : 12.05.2025, Reference : FRMD 02/2021

Product: Forfeited Account

1. Which account head to credit the forfieted amount in case of failure of auction ?
“Income Auction-EMD-Forfeited Account” Account Number Sol Id2062504
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 02/2023

Product: Format

1. Where can I found format for status note for NPA ACCOUNT
Format for status note can be found at SASTRA DIVISION CIRCULAR 09/2024
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024

Product: FORMAT

1. Where can I find "letter of forbearance

Knowledge centre-forms-form format-all- LETTER OF FORBEARANCE
Reply as on : 12.05.2025, Reference : PNB Knowledge repository
2. Which documents to be obtained after death of the borrower from legal heirs?
Kindly obtain letter of forbearance and BC letter from the legal heirs.
Reply as on : 12.05.2025
3. What is the menu to generate notice to borrower
 Use menu option HLAODR to generate irregular notices in term loan accounts.
Reply as on : 12.05.2025, Reference : CBS
4. Where are the format for Possession cum sale notice
Please refer Annexure - 52 SASTRA DIVISION CIRCULAR NO. 09/2024 for Format of POSSESSION
CUM SALE NOTICE
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024

Product: FRW

1. What are roles and responsibilities of FRW?

For roles and responsibilities of FRW refer MPD Cir. No. 042022 pt B
Reply as on : 12.05.2025, Reference : MPD Cir. No. 04/ 2022

Product: HFRR menu

1. Guidelines relating to HFRR menu

MSME & MID CORPORATE CREDIT DIVISION CIRCULAR NO. - 31 /2023
Reply as on : 12.05.2025, Reference : MSME & MID CORPORATE CREDIT DIVISION CIRCULAR
NO. - 31 /2023

Product: Insurance

1. Can we give tod in NPA accounts for insurance debit?

No, There is no need for TOD. Insurance premium should be debited from Recovery related expenses
account, 1142607 and keep the proper record of charge in loan file as well in CBS by menu option
NPACHRG
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 32 /2023

Product: IRAC norms

1. Kindly guide within how many days of account became NPA, what is the process to mark NPA
in branch
An asset becomes non-performing when it ceases to generate income for the bank. System marks the
account NPA during dayend process. For detailed guidelines on IRAC norms refer Sastra Division
32/2023
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 32 /2023

Product: Legal Action

1. As a legal action, can Suit file be initiated in Mudra NPA account

There is no bar to file suit in the account. Further, initiation of legal action is mandatory for CGTMSE
claim
Reply as on : 12.05.2025, Reference : Mudra

Product: Legal Report

1. In case mismatch sites as per title deed, can we finance the borrower by mortgaging the
property.
Refer GUIDELINES ON INVESTIGATION OF TITLE AND SEARCH REPORT OF IMMOVABLE
PROPERTY (IP) of l&a 151/2023. It is advisable to refer the matter to law manager posted at COZO or
 legal counsel for guidance to receive accurate and tailored legal advice for your specific situation in
order to protect bank interest.
Reply as on : 12.05.2025, Reference : LOANS & ADVANCES CIRCULAR NO. 151 /2023

Product: LIMITATION

1. Circular regarding waivement of limitation under permission of circle head and respective
circular to quote for seeking waivement of limitation
Format and process for WLA is same as for OTS.
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024
2. What is the procedure to send documents to DRT.
Refer law division circular no 03/2023 regarding GUIDELINES ON MANAGEMENT OF BANK’S
LITIGATION
Reply as on : 12.05.2025, Reference : Law division circular no 03/2023
3. How to take balance confirmation for NPA account.
Use form PNB 225.You can download the same in the knowledge centre Knowledge repository Forms.
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 32 /2023

Product: MENU

1. What is menu for Restoration to NPA in CBS

Use menu option ‘NPARST
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 63/2021
2. How can we know exactly how much due amount to be paid by the borrower to upgrade the
NPA account?
HNPACR (Ledger balance, RI/DI, recorded charges, NPA balance, recoverable dues). Also you may
use menu option ‘NPACBAL more information is available on single screen
Reply as on : 12.05.2025, Reference : CBS MENU

Product: MOC

1. What is MOC? How MOC is passed for fresh loss accounts?

MOC is memoranda of changes in the balance sheet after the close of quarter/Financial year. Kindly
update the security position in HCLM and necessary updation of provision will be made by system it
self
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 32 /2023

Product: NEC

1. Guidelines relating to NEC at the time of renewal of CC Limit?

In the case of renewal of existing limits, Non Encumbrances Certificate/ Search Report need not to be
obtained/ updated if time period of 3 years has not lapsed since the last search report/NEC
Reply as on : 12.05.2025, Reference : Law Division circular no 06/2022 and law 03/2023

Product: Nomination

1. In case where there is no nomination how much amount is settled by the Branch ?
Refer Power Chart to settle deceased claim case Law Division Circular No. 03/2022
 Reply as on : 12.05.2025, Reference : Law Division Circular No. 03/2023

Product: Nomination

1. What can be done in settlement of death claim case without nomination for saving account if
some of legal heirs are in abroad.
If all the legal heirs are not able to join for receiving the payment of the deposit /delivery of articles,
such of them who cannot join, may execute Power of Attorney (PoA) in favour of one of the legal heirs
/ claimants. The PoA executed abroad, should be attested by the official authorized at the Indian
Consulate or High Commission, as the case may be, of that country.
Reply as on : 12.05.2025, Reference : Law Division circular 03/2023
2. IN CASE OF DEATH CLAIM CASE WHERE NOMINATION IS NOT AVAILABLE ,WHILE MAKIG
PAYAMNETS WHAT MEASURES TO BE TAKEN
Refer pt 2.2 pg 76 (GUIDELINES ON SETTLEMENT OF CLAIMS PERTAINING TO DECEASED /
MISSING CUSTOMERS OF THE BANK IN RESPECT OF THEIR DEPOSITS, LOCKERS AND
ARTICLES IN SAFE CUSTODY) of LAW DIVISION CIRCULAR NO 03/LAW/2023
Reply as on : 12.05.2025, Reference : Law Division circular 03/2023
3. what is the procedure for deceased claim settlement for the saving account where nominee
itself expired and deceased borrowers has a family
It is to be dealt as claim case without nomination. For procedure/details guidelines please refer LAW
DIVISION CIRCULAR NO 03/2023 PARA 2.2.4 In whose favour the Settlement of Claim is to be made
in various types of Accounts
Reply as on : 12.05.2025, Reference : Law Division circular 03/2023

Product: Notice

1. Where to find the standard notice format for irregular loan borrowers,i e sma category? Also
the loan recall notice.
Specimen of Recall Notice is Annexed in MPD circular no 13/2020. Use menu option HLAODR to
generate irregular notices in term loan accounts and modify as per requirements.
Reply as on : 12.05.2025, Reference : CBS MENU

Product: NPA CLASSIFICATION

1. Where do we search various npa related recovery reports ?

Amallgamated EDW servor. Refer MISD circular no 01/2021
Reply as on : 12.05.2025, Reference : MISD circular no 01/2021
2. One borrower have two loan account in NPA with same cust id can we settle(OTS) the account,
account wise.
OTS is to be made borrower wise not account wise
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 32 /2023

Product: NPA TERMS

1. How are Recoverable dues in NPA account calculated

Recoverable Dues shall be calculated w.e.f. the date of NPA on the Book outstanding as existing on
the date of NPA (inclusive of SI/DI reversed subsequently) duly adjusted for recoveries/further debits
in the account, ignoring the interest, if any credited/debited in the account after the date of NPA, on
 simple basis on daily reducing balance @ 1 Year MCLR as prevailing on the date of receipt of OTS
Proposal from the Borrower.
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024
2. what does book outstanding mean in NPA accounts
Book outstanding is amount owned on a debt on a particular date. Use menu option HNPACR for
principal ledger outstanding.Net Outstanding prior to write off i.e. the book outstanding (exclusive of
Suspended Interest/ De-recognized Interest)
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024
3. Can npa account debit for any purpose
No , Charges/expenses/insurance etc. on such a Borrowal account should not be debited to the
Borrower’s account unless recovered, the same need to be recorded in the Memoranda Account after
charging to Bank’s Revenue
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 32 /2023
4. How can amount of recorded interest be ascertained in NPA account.
Use menu option HNPACR in inquiry mode and check RI column
Reply as on : 12.05.2025, Reference : CRMD 5/2019
5. What is memoranda dues
Memoranda dues is all dues towards the customer as on date i.e Balance outstanding as on date of
NPA + un recovered DI+ Recorded interest from the date of NPA+ charges/expenses incurred on the
account after the date of NPA minus recovery if any. Use menu option HNPACR to know memoranda
dues.
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024
6. What is derecognised interest
Derecognized Interest is the unrealized interest outstanding as on NPA date and the same is not to be
taken to income and credited back to the Borrowal Account as on NPA DATE.“
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024

Product: NPACHRG

1. How to know about various charges in NPACHRG?

Please generate report PNBRPT 3/91 for details of expenses entered in NPACHRG
Reply as on : 12.05.2025

Product: OTS

1. What is OTS policy if our staff member is gurantor in NPA account

The OTS/ Write off proposals in accounts where an existing or ex-staff is a borrower/guarantor shall
be considered by an authority not below the level of HOCAC-I subject to delegated powers
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024
2. How to close CC account settled through OTS
Enter the details of NPA accounts in menu option NPAD then invoke menu option COWO for entering
the record for compromise/OTS in the CBS system. After credit the recovered amount and revenue
loss, if any, close the account through menu option NPACLS
Reply as on : 12.05.2025, Reference : PNB KNOWLEDGE REPOSITORY
3. What is the minimum indicative settlement amount in NPA account where CGTMSE claim is
being received
 CGTMSE amount is to be add back to ledger outstanding, while computing the minimum indicative
OTS amount.
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024

Product: OTS

1. Is value of agricultural land taken for arriving OTS amount ?

Under Direct Agriculture Advances with balance outstanding upto Rs. 10 lac, the realizable value of
primary/collateral security will exclude the agricultural land offered as security. However, security
available other than agricultural land shall be taken into consideration for arriving at the NPRV as
hitherto fore
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024
2. Can we do OTS of a account below minimum OTS amount?"
Yes, It can be considered by the next higher authority.
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024
3. After how much time an account which has turned NPA we can go for OTS?
Account can be settled under General OTS scheme after 3 months from its date of slippage to NPA.
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024

Product: PM SVANidhi loan accounts

1. After receiving claim in PM SAVNIDHI YOJNA account can we settle the NPA account.
PM SVANidhi loan accounts are covered under CGTMSE. So CGTMSE guidelines will be applicable.
For settlement related to CGTMSE related accounts .
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024

Product: PROVISION

1. What are guidelines for provisioning in NPA as per IRAC Norms

Please refer SASTRA DIVISION CIRCULAR NO. 32/2023
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 32 /2023

Product: QUICK MORTALITY

1. Whether Quick Mortality classification is customer specific or loan account specific?

Quick Mortality (QMC) should be customer specific and not loan account specific, in case the
customer has repaid back previous loans and a subsequent loan turns NPA before one year the same
is exempted from QMC category
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 14/2025

Product: Recevery Agency

1. Where can we find latest guidelines for engagement of recovery agencies?

SASTRA DIVISION CIRCULAR NO. 21/2023
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 21/2023

Product: Recovery actions

1. How can we manage NPA accounts in time bound manner? Where can we found the guidelines
for the same?
 Refer NPA Management through Time Bound Actions sastra 09/2024
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024

Product: RELEASE OF TITLE DOCUMENTS

1. How to release title documents in case of deceased borrower?

In event of death of mortgagor (sole/ joint), the original property documents have to be released in
favour of Legal heirs, (or any one of them as mandated by all the legal heirs) after adjustment of loan,
on verification of the authority of the legal heirs and proof of the death of the mortgagor
Reply as on : 12.05.2025, Reference : IRMD L& A 135/2023

Product: REMOVAL OF SETTLED STATUS FROM CIR

1. Can settled status removed from CIBIL after account ic closed under OTS?
Yes it can be removed by paying the sacrifice amount alongwith interest.
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 13/2025

Product: REPORTS

1. How to generate the branch wise reports of all the NPAs with phone numbers and addresses?
Please generate report PNBRPT 1/29 for address and mobile no in MIS server.Also report is available
in amalgamated EDW server
Reply as on : 12.05.2025

Product: RESTRUCTURING

1. Where queries related to MSME restructuring will be escalated

Please refer MSME DIVISION CIRCULAR NO. 55/2021 wherein Escalation matrix for resolution of
queries related to MSME Division is given.
Reply as on : 12.05.2025, Reference : MSME DIVISION CIRCULAR NO. 55/2021

Product: Restructuring

1. Can an NPA account be Restructured

There is no restriction for restructure in NPA account. Only viable unit should be restructured. Please
refer PARA IMPLEMENTATION OF ONE TIME RESTRUCTURING RESOLUTION FRAMEWORK -
APPLICABLE TO ELIGIBLE MSME ACCOUNTS at page no 68 of IRMD LA division circular no
1752022."
Reply as on : 12.05.2025, Reference : IRMD LA division circular no 1752022

Product: Revenue loss

1. Revenue loss paid by which committee

Refer Finance Division Circular No. 282022 for revenue loss procedure, and pt 8 pg 90 for members of
Committees at field level, pt 17 Competent Authority for DECISION LEVELSPOWERS of sastra
division 422023"
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024

Product: Reverse entry

 1. How to reverse wrongly credited entries in npa accounts ? procedure and power
Use MENU “APPROREV. For details refer SASTRA DIVISION CIRCULAR NO. 42/2021
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 42/2021

Product: SARFAESI

1. Who is the authority to issue 13(2) and 13(4) notices under SARFAESI to NPA accounts upto 10
lakh?
Authority to issue notice under section 13 (2) is Branch Head. However, if BH is below scale IV then
Notice under section 13 (2) is to be SIGNED by Designated Authorized Officer appointed by Circle
Office.
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024

Product: SOTS

1. What is circular no for new SOTS Policy ?

SOTS POLICY validity is upto 31-3-2025
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO.21/2024

Product: SUIT FILE

1. What are the guidelines for initiating action under Sec 138
Please refer Law division cir no 3/2015 for initiating action under Sec 138
Reply as on : 12.05.2025, Reference : LAW 03/2015
2. How to mark suit filed in NPA accounts in CBS ?
For marking the status of suit filed in CBS please change the SUB G L Head code by menu option
TACBSH to 76170.
Reply as on : 12.05.2025, Reference : CBS

Product: Tagging

1. How to implement tagging in NPA account

Refer tagging arrangement as mentioned in SASTRA Division Circular No.09/2024
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024

Product: Upgrade NPA

1. How to upgrade a suit filed NPA loan in system?

Any account, not having any deficiency will be upgraded to standard category at day end process.
Various check points for upgrading any account are available in SASTRA DIVISION CIRCULAR NO.
34/2021. AUTOMATIC UPGRADATION OF NPAs. To change suit filed status use menu HTACBASH
to change to GL sub head cod
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 34/2021

Product: Value of security

1. How to update value of security in NPA vehicle loans?

The value mentioned in the valuation report obtained from the Surveyor or value mentioned in the
Insurance Policy
 Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 08/2023

Product: WILFUL DEFAULTER

1. kindly provide the circular regarding willful defaulters in NPA account.

Please referSASTRA DIVISION CIRCULAR NO. 19/2022 for willful defaulters.
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 19/2022

Product: WLA

1. How to Mark of Waivement of legal action in NPA accounts in CBS ?

"Invoke Menu Option COWO (NPA Account Write-Off and Compromise Details) • Select Function
code ‘A’ • Enter account number and press go, WLA Flag should be selected as Y on the next screen
and enter date of Sanction and press submit."
Reply as on : 12.05.2025, Reference : CBS

Product: WLA

1. Can we sanction Waiver of Legal action for account at branch level.

It can not be done at the Branch level.
Reply as on : 12.05.2025, Reference : SASTRA DIVISION CIRCULAR NO. 09/2024

Topic: Fintech and Digital Banking

Product: Fintech and Digital Banking

1. watsup banking m chq book kesse apply karte h

Request Cheque Book in whatsapp banking. Cheque book will be delivered on customer
communication address. (PATH Emergencycheque service - Request Cheque book)(DBTD Circular
No. 032025)
Reply as on : 17.05.2025
2. Where to enable transaction password and Tpin for pnb one biz
Dear sir,The same can be SetReset TPIN Change TPIN in My Profile also to Enable Transaction (For
view only users)it can be done from MY PROFILE.For further details please refer to DBTD circular
522024.
Reply as on : 17.05.2025
3. CASH CREDIT ACCOUNT TRANSFER IN CORPORATE BANKING ONLINE
Transfer of Loan account is not available through online means.
Reply as on : 17.05.2025
4. Pnb one mai tpin kaise bnaye
1. For new user, system will prompt to set TPIN during registration. 2For existing user, TPIN can be
Set or Reset by navigating as My Profile Set Reset TPIN Menuthrough Branch Login into PNB One Go
to My Profile Menu Set TPIN through Branch Enter OTP received on registered mobile number. Enter
new TPIN and confirm TPIN. After Clicking Submit button a Reference Number will be generated. One
SMS of Reference ID will also be sent to registered mobile number. After generation of reference
number, customer needs to submit request to branch within 7 days quoting the reference number for
verification. Branch will verify the Reference number in ADCREQ menu after proper due diligence of
customer. After verification TPIN will be activated and user can perform transaction from PNB One.
DBTD CIR 22 2025
 Reply as on : 17.05.2025
5. Which debit cards offer International airport lounge access
Dear sirsome of the variants are as under Women power saving Account For Emerald Solitaire ALL
Rupay cards variants issued under Salary Account scheme, Rupay Harit and samriddhi, SELECT
SAVING SCHEME Rupay Variants Growth Advantage Executive, Rakshak Select Rakshak Pensioner
Police Rakshak
Reply as on : 17.05.2025
6. How can we register NACH mandate in loan account for EMI
132016 AND 162016 CIRCULARS OF DBTD FOR REGISTERING THE MANDATE AND LATEST
512024 FOR LATEST GUIDELINES.In case of any issuequery, please raise the same at
[email protected] , [email protected], [email protected]
Reply as on : 17.05.2025
7. While initiating transactions from CCOTH account in corporate internet banking customer is
having error message that liability exceeds group limit(Manager). Customer is having CC, OD ,
BG with us.Kindly provide a solution
The issue is related to Linking of Accounts with the Limit Node During any transaction to the accounts
linked to this limit node, system checks for any transgression in the limit node vis--vis the outstanding
in the accounts. The transgression will result in the exception Liability exceeds Group Limit being
shown to the user, for necessary action. (Refer CRMD CIRULAR NO 232021).
Reply as on : 17.05.2025
8. THERE ARE VARIOUS MEDICAL BENEFITS RELATED NEW ACCOUNT OPENING
SCHEMEES..BUT WHAT PROOF CAN BE GIVEN TO CUSTOMERS AFTER ACCOUNT
OPENIONG SO THAT HESHE CAN AVAIL BENEFITS OF MEDICAL FACILITY LIKE HOSPICASH,
CANCER INDEMNITY, WELNESS PROGRAM ETC
As per clarification sought from BARM HO, PAI is obtained by bank as a whole on behalf of
customers, as such bank is not going to share any policy documents for same. However, for lodging
any claim under PAI, the SOP or Circular will be shared by bank separately. Features will be shared
through WhatsApp on successful onboarding this feature will be made live soon.
Reply as on : 17.05.2025
9. Dear Team,kindly guide can we issue debit card in any account which is in gurdianship mode
of operation or account is with name of minor operated by guardian
As per debit card policy, Debit card can be issued to a Minor student who are aged 10 years and
above. (Refer above policy Page no 22)
Reply as on : 17.05.2025
10. What are the charges of account statement
Please refer BARM (deposit marketing) Cir no 07 2024 point no 5 page no 8, 9 for ready reference.
Reply as on : 17.05.2025
11. How to know transaction details from UPI id of the transactions or any circular related to it pls
guide us required by police station
UPI transaction Details can be obtained by sending mail to [email protected]
Reply as on : 17.05.2025
12. NRI customer have applied for NRE account through PNB DIGITAL E-NRE ACCOUNT
OPENING through digitalnri.pnb.in and have submitted AOF to the branch.How to open the
NRE account In the AOF, there is Application Reference Number IBD04052510157. We have
tried
 As per clarification sought from NRI CELL HO, the access to this portal is available to officials at NRI
cell only. So please raise your concern at [email protected]
Reply as on : 17.05.2025
13. Pnb atm related work role of head cashier
Please refer Book of Instructions (operations) Vol.-IV Chapter 38(page no 36-78) regarding
GUIDELINES FOR THE CUSTODY HANDLING OF CASH WHERE CASH IS REPLENISHED IN
ATMs BY BRANCHES.
Reply as on : 17.05.2025
14. Door step banking circular cash withdrawal per day maximum limit
Both financial as well as non-financial DSB services to senior citizens and differently abled customers
will be delivered by Branches. Cash Withdrawal up to Rs.20,000-(For More detail refer CCC Cir No.
19 2025 Doorstep Banking Services Policy for the year 2025-26)
Reply as on : 17.05.2025

Topic: HR and Admin - GSAD

Product: ACCOUNT OPENING

1. sir what is the process to open a TRUST account. What are the documents to be taken while
opening a TRUST ac. Please share circular if any .
Please refer Operations Division (KYC Section) circular no 06/23,page no 36,point no 11.
Reply as on : 04.07.2023, Reference : KYC(OPERATIONS) 6/2023

Product: ACCOUNT OPERATIONS

1. A 90 years old lady wants to change her signing auth. from signatures to thumb impression. As
per her verbal statement she is not able to sign correctly thus want to change from signatures
to thumb impression. She also refuses to provide medical certifica
REFER POINT 43 ON OPERATION OF BANK ACCOUNTS BY OLD/ SICK/ INCAPACITATED
CUSTOMERS GIVEN IN PAGES 133-135 OF IAD CIRCULAR 32/2017 (BOOK OF INSTRUCTIONS
ON OPERATIONS)
Reply as on : 02.05.2023, Reference : IAD 32/2017

Product: ALERTS

1. Charges for ALERT Modification

There is no charges for ALERT modification,refer LA circular no 207/21 & DBD circular no 10/23
Reply as on : 18.04.2023, Reference : DBD 10/2023

Product: ARCHITECT

1. Is there any specific guidelines for payment of fees to empaneled architectsPreviously asked
no correct response received.Please guide
Please refer GSAD circular no 3423, page no 183
Reply as on : 13.12.2023, Reference : GSAD 34/2023

Product: BRANCH OPENING

1. Can any part time sweeper open the branch on his own for cleaning purpose or he have to
clean the branch under supervision of any officer, kindly guide
 As per IAD CIR. No. 19 2020 dated 31052020 pg.26 Branch keys are NOT to be handed over to Part
Time Sweeper (PTS).Branch incumbent must ensure that cleaning of branch premises is done in the
presence of branch incumbentstaff member authorized by branch incumbent.
Reply as on : 03.08.2023, Reference : IAD 19/2020

Product: BSF

1. Kindly guide about scheme code for saving accounts of pensioner of BSF(border security
force) to avail benefits like waiver of service charges and various insurance scheme for
account holder
RAKSHAK PLUS. REFER RLBD CONSOLIDATED CIRUCLAR 18/2021.ALSO REFER RLBD
CIRCULAR 23/2022.
Reply as on : 27.06.2023, Reference : RLBD 18/2021

Product: BUSINESS CORRESPONDENT

1. Kindly Guide Us the Procedure to Appoint Business Correspondent (BC)

Please refer FI division circular no 08/23
Reply as on : 29.04.2023, Reference : FI 8/2023

Product: CASH HANDLING CHARGES

1. Kindly Know Me the circular related to Powers of Different Scale for cash handling waiver.
Plz refer Retail banking division ( Rersources ) cir no 29 / 2020
Reply as on : 07.06.2023, Reference : RBD Resources 29/2020
2. Our account holder requested for reversal of cash handling charges (Non credit related
charges) for previous year (i.e. 2022-23) on 26.04.2023. Can we reversed the charges of
previous year and who is competent authority to give permission. RBD (resource )
Please refer LA circular no 44/23,page no 116
Reply as on : 02.05.2023, Reference : IRMD LA 44/2023

Product: CHARGE TAKING

1. Guidelines or circular related to charged taking report as an incumbent incharge

Plz refer IAD 50/2012
Reply as on : 05.08.2023, Reference : IAD 50/2012

Product: CLAIM SETTLEMENT

1. Dear sir mam please provide latest circular regarding death claim settlement
refer law division circular 8/2022
Reply as on : 01.08.2023, Reference : LAW DIV 8/2022
2. How to settle nominee claim of fixed deposit account
Plz refer LAW DIVISION CIRCULAR NO 08/Law/2022 for the detailed guideline.
Reply as on : 02.06.2023, Reference : LAW 8/20222

Product: CURRENT ACCOUNT

1. While opening a current account for Govt. Dept. is it necessary that for KYC of the Beneficial
 Owner or Authorized Signatories have to produce Aadhaar Card PAN Can the KYC be done on
the basis of Driving license Voter ID as some Govt. Dept. officers are n
THERE ARE 6 OVDs acceptable as Proof of identity and Proof of address for the beneficial owners.
Can be from any of them. refer point 2.1 in page 2 of barm division consolidated circular on current
accounts barm division, sub division current deposits circular 9 of 2023 dated 9th august 2023.Driving
licence, voter id are acceptable
Reply as on : 06.09.2023, Reference : BARM(CURRENT) 9/2023
2. cash handling charges in current account
Please refer LA circular no 207/21,page no 53,point no 4.2
Reply as on : 29.04.2023, Reference : IRMD LA 207/2021
3. what are incidental charges for ,deducted from a current account?
Plz refer LOANS & ADVANCES CIRCULAR NO. 207 / 2021, CONSOLIDATED CIRCULAR on
SERVICE CHARGES pg no 48.
Reply as on : 13.04.2023, Reference : IRMD LA 207/2021

Product: CUSTODIAN OF ARMS

1. Branches were arm guard appointed who will act as a custodian of arms what are the duties
who will sign the register of arms kindly explain
PLEASE REFER PAGE 11 OF Security Division Circular No 162020. The Circular says The licenses
are made in the name of the designation of branch manager who is called the HolderCustodian. As a
consequence, he automatically becomes responsible for the safe custody, renewal of license,issue
receipt of guns to retainer, maintenance of both the weapon and documentation. There can only be
one holder. Retainer is a person who is in charge of the gun ammunition for certain duration and for a
specific duty.An armed guards as such are not allowed to carry the gun of the bank unless his name is
endorsed as retainer in the license.
Reply as on : 25.01.2025, Reference : GSAD 16/2020 (SECURITY)

Product: CUSTODY OF KEYS

1. Kindly guide the door keys, locker keys, vault keys should be under the custody of senior
manager or deputy manager (scale 2) in a branch having 3 officers?
Keys should be with joint custodians. It should be in joint custody of head cashier and incumbent
incharge or Dy Manager/ Manager/ Senior Manager. Refer IAD circular 19/2020
Reply as on : 01.05.2023, Reference : IAD 19/2020

Product: DEBIT CARD

1. What are the requirement to get Debit card accident case insurance Is there an condition of
entry within 45 days of death by debit card Kindly refer any circular regarding this
Please refer DBDT circular no 3822
Reply as on : 21.08.2023, Reference : DBTD 38/2022

Product: DEPOSIT ACCOUNT

1. payemnt of Thumb impression is valid on Withdrawal slip is valid up to which amount

refer IAD CIRCULAR 4/2020
Reply as on : 02.05.2023, Reference : IAD 4/2020
 2. Please intimate latest/consolidated circular for cash handling charges/service charges for cash
withdrawal/deposit.
"Plz refer Land A Cir 207/2021."
Reply as on : 27.04.2023, Reference : IRMD LA 207/2021
3. "how to return back amount from deaf account?"
"Plz refer RETAIL BANKING DIVISION (RESOURCES) CIRCULAR NO 23/2018 and also 33/2018
and 41/2018 for complete procedure for getting customers amount returned from DEAF account."
Reply as on : 27.04.2023, Reference : RBD RESOURCES 23/2018
4. IS THERE ANY CASH HANDLING CHARGES FOR DEPOSITING CASH IN BASE BRANCH
Please refer LA circular no 207/21,page no 53,point no 4
Reply as on : 19.04.2023, Reference : IRMD LA 207/2021

Product: DUTY SHEET

1. Dear Sir from where we can find clerical and officer duty sheet.
"E-duty sheet is available in HRMS ,refer HRDD circular no 758/17."
Reply as on : 23.04.2023, Reference : HRDD 758/2017

Product: E TENDER

1. Kindly guide the SOP regarding e-tendering(steps to follow on e tendering portal) is circulated
vide which circular
REFER GSAD CIRCULAR 34 OF 2023
Reply as on : 08.11.2023, Reference : GSAD 34/2023
2. "SOP for E Tendering"
"Plz refer GSAD Cir no 07/2023."
Reply as on : 27.04.2023, Reference : GSAD 7/2023

Product: ELECTRICAL AUDIT

1. what is due date for electric audit.

The electrical audit will be conducted every two years ,please refer GSAD circular no 0419.
Reply as on : 30.01.2025, Reference : GSAD 4/2019

Product: EMPANELLMENT

1. Details Circular on empanelment of valuers and advocate

Plz refer SASTRA DIVISION CIRCULAR NO. 49/2021 for guidelines on Empanelment of Valuer and
Law division Cir LAW/5/2022 for Empanelment of Advocate
Reply as on : 06.05.2023, Reference : SASTRA 49/2021, LAW 5/2022

Product: EXPENDITURE POWER

1. From where to get power chart of expenditure which comes under incumbent.
Refer GSAD circular 38/2021
Reply as on : 03.06.2023, Reference : GSAD 38/2021

Product: FINANCIAL POWERS

1. How do we know the maximum limit of various office accounts in a SOL Kindly guide me the
relevant circular.
Plz refer GSAD CIRCULAR NO242024 on GSAD FINANCIAL POWERS, MISCELLANEOUS
FINANCIAL POWERS FINANCIAL POWERS FOR PRINTING AND STATIONERY OF
BANKOFFICERS AT VARIOUS LEVELS The financial powers are according to the scale of the sol.
Reply as on : 03.12.2024, Reference : GSAD 24/2024
2. A circle office (AGM Headed) wants to purchase 60 FRFC for 60 different branches at a time.
The cost per FRFC is 7 lakhs. As per GSAD Circular No. 242024 dated 15-06-2024, page no. 16,
point no. 1.1 Acceptance of tender and awarding thejob to the tenderer
The cost per FRFC is 7 lakhs. As per GSAD Circular No. 242024 dated 15-06-2024, page no. 16,
point no. 1.1 Acceptance of tender and awarding thejob to the tenderer on per reference basis.In this
case, per reference means per FRFC, per branch (branch as an unit) or cumulative
Reply as on : 19.10.2024, Reference : GSAD 24/2024
3. what are the powers for Posting Postage Charges
please refer GSAD CIRCULAR NO. 24 of 2024 on GSAD FINANCIAL POWERS MISCELLANEOUS
DISCRETIONARYFINANCIAL POWERS OF BANK OFFICERS AT VARIOUS LEVELS. There are no
separate powers for Posting Postage Charges. It may be paid from Misc. revenue expenses not
specified elsewhere. Refer page 26 of the circular for powers under this head
Reply as on : 07.08.2024, Reference : GSAD 24/2024
4. What an all expenses can be debited from HO Sanction(not specified) account number -
XXXXXX1142223
PLEASE REFER ANNEXURE III FROM PAGE 6 ONWARDS OF ITD CBS Circular 15 OF 2014. THE
FOLLOWING EXPENSES CAN BE DEBITED FROM BACID 1142223 BRIEF CASE EXPENDITURE
SANCTIONED BY HO, CANTEEN EXPENSES, CARETAKER CHARGES, CASH VAN EXPENSES,
CCTV SURVEILANCE SYSTEM, FEES FOR VARIOUS LEARNING COURSES, CORPORATE
SOCIAL RESONPONSIBILITY, ELECTRONIC CHEQUE DROP MACHINE,PURCHASE OF LIBRARY
BOOKS,THEME BASED MEETINGS, TAX CONSULTANT FEE, VISITING CARDS,CASH DEPOSIT
MACHINE RENT, QUEUE MANAGEMENT SYSTEM,BATTERY REPLACEMENT OF SFF TO
EMPLOYEE,CURTAIN PURCHASE, CURTAIN WASHING EXPENSE SANCTIONED BY HO,
CUSTOMER VERIFICATION CHARGES,DRIVER SALRY EXPENDITURE SANCTIONED BY
HO,HONORARIUM, IDENTITY CARDS, ETC
Reply as on : 04.06.2024, Reference : ITD CBS 15/2014
5. Financial Powers for security related gadgets purchase or installation Pls give ref
circularQuery Status: REPLIED
Please refer to GSAD Circular 38 of 2021 GSAD Financial Powers Miscellaneous Discretionary
Financial Powers
Reply as on : 29.02.2024, Reference : GSAD 38/2021
6. Can branch purchase books for library
Yes, purchase of library books can be done by branches as per discretionary financial powers
mentioned in Annexure A of GSAD Circular No.382021 pg.19
Reply as on : 01.02.2024, Reference : GSAD 38/2021
7. PLEASE CLARIFY THAT FINANCIAL POWERS OF EXPENDITURE AT VARIOUS LEVELS ARE
INCLUSIVE OR EXCLUSIVE OF GST
Please refer to GSAD Circular 432021 , which states that the powers vested at all levels are inclusive
of all charges (taxes, overheads)
Reply as on : 25.01.2024, Reference : GSAD 43/2021
 8. what is expense power of branch scale wiseany circular available
Please refer to GSAD CIRCULAR NO 38 2021 GSAD FINANCIAL POWERS MISCELLANEOUS
DISCRETIONARY FINANCIAL POWERS OF BANK OFFICERS AT VARIOUS LEVELS
Reply as on : 04.01.2024, Reference : GSAD 38/2021
9. WANT TO KNOW THE DIFFERENT FINANCIAL POWERS AND LIMITS OF BRANCH MANAGER
FOR EXTM MENU
Please refer GSAD circular no 38/21
Reply as on : 06.05.2023, Reference : GSAD 38/2021

Product: FIXED DEPOSIT

1. Please let us know the circular for issuing duplicate FDR? Whether GD at Police Station is
necessary or not!
Refer pages 16-18 of Retail banking division resources consolidated circular 15/2020. You will find it
under closed divisions. No GD at police station is not necessary
Reply as on : 15.06.2023, Reference : RBD Resources 15/2020
2. fd scheme for 20 days?
PNB ORDINARY TERM DEPOSIT SCHEME AND PNB FLOATING RATE FD SCHEME. REFER
PAGE 37 AND PAGE 66 OF RETAIL BANKING DIVISION (RESOURCES) CONSOLIDATED
CIRCULAR No. 15/2020(FD SCHEMES OF THE BANK). YOU WILL FIND IT UNDER CLOSED
DIVISIONS
Reply as on : 03.06.2023, Reference : RBD RESOURCES 15/2020
3. Please tell me the discretionary power for the payment of less interest paid to customer
holding an FDR due to non-renewal. Also quote the latest circular no. for reference.
PLEASE REFER POINT 1 IN PAGE 32 OF RLBD RETAIL BANKING DIVISION RESOURCES CIR
15/2020.
Reply as on : 19.04.2023, Reference : RLBD 15/2020

Product: HUF ACCOUNT

1. In case of death of Karta, New karta is added after consent from only male coparcener or also
from female coparcener. kindly also provide some related circular related to HUF account
After the amendment of the Hindu Succession (Amendment) Act, 2005,the daughter of a coparcener is
by birth, a coparcener in her own right, in the same manner as the Son. The female coparcener has
the same rights andliabilities in the property as she would have if she had been a son. Plz refer
LOANS ADVANCES CIRCULAR NO. 43 2020
Reply as on : 06.09.2023, Reference : IRMD LA 43/2020
2. Can nomination be given in huf account?
"No,please refer Law Division Circular no 02/22."
Reply as on : 12.04.2023, Reference : LAW 2/2022

Product: INOPERATIVE

1. can a account made operative from inoperative without customer being present at any branch
?
As per RETAIL LIABILITY BUSINESS DIVISION CIRCULAR NO. 32 / 2022, REVISED POLICY ON
DORMANT/INOPERATIVE ACCOUNTS, An Inoperative account should be subjected to the KYC
 procedures as per their risk category as and when any transaction comes up and it is sought to be
transferred. Operation in such accounts may be allowed after due diligence as per risk category of the
customer. Due diligence would mean ensuring genuineness of the transaction, verification of the
signature and identity etc. However, it has to be ensured that the customer is not inconvenienced as a
result of extra care taken by the bank. Further, as per KYC Section (Operations Division) Circular no
08/2023, Compliance of KYC Policy, for individual customers it is mentioned in Annexure-II “You may
submit a self-certification in case there is no change in your KYC information to the Base branch,
provided KYC documents as per extant KYC guidelines are available with the branch. In case it is not
possible to visit the branch, self-certified copy of KYC documents or self-certification as above, may be
forwarded through post/mail” Please be guided accordingly.
Reply as on : 19.07.2023, Reference : KYC(OPERATIONS) 8/2023
2. Please provide power chart for charges waiver circular in inoperative accounts
Please refer RBD (Resources) circular no 10/23
Reply as on : 01.06.2023, Reference : RBD RESOURCES 10/23

Product: INTERSOL TRANSACTION

1. What are the limits for Intersol transactions for cash pyment,receipt and transfer kindly refer
cir. no.
Please refer to Inspection Audit Department Circular No 31 2018 Consolidated circular on INTERSOL
TRANSACTIONS IN CUSTOMERS ACCOUNTS
Reply as on : 23.08.2023, Reference : IAD 31/2018

Product: JOB PROFILE

1. Kindly guide the circular related to complete Job profile of sub staff and clerical staff.
Please refer HRD Division Circular no 629/10.
Reply as on : 06.06.2023, Reference : HRDD 629/2010

Product: LEASED ACCOMODATION

1. Sir I am currently posted in Mumbai western circle I availed lease accommodation but due to
some personal issues of owner he asked me to vacate the flat now I will be shifting to new flat
for that can I claim shifting charges and brokerage I will be payin
please contact your CO GSAD department for guidance. You may also refer to point no. 15 in page 54
of HRMD Circular 495 of 2020 regarding REIMBURSEMENT OF LOCAL SHIFTING.Also refer to point
17 in page 56 of HRMD Circular 495 of 2020 regarding Brokerage. It says Brokerage is admissible in
case of each officer onlyonce in 33 months in any particular station.However, brokerage and shifting
charges of permissible limit can be paid to the officers second time at a station provided the house flat
has been vacated to meet the demand of the landlord for which permission to surrender has been
accorded by the competent authority. also refer hrmd circular 705 of 2023 on latest lease rental limits
for officers
Reply as on : 16.10.2023, Reference : HRMD 495/2020
2. Please specify the circular describing area norms for officers availing leased accommodation
Plz refer GSAD Circular 8/2017 dated 15.12.2017
Reply as on : 02.06.2023, Reference : GSAD 8/2017

Product: LEDGER FOLIO

 1. ledger folio charge application rule
Please refer LA circular no 207/21,page no 48,point no 1.3
Reply as on : 01.06.2023, Reference : IRMD LA 207/21

Product: LOCKER

1. How many times LOCKER OPERATIONS are FREE in a Financial Year

No. of free Locker visits is 12 per year, thereafter Rs.100- per visit plus GST. refer point 4 in page 5 of
BA RM DIVISION SAVING DEPOSIT, DEBIT CARD NRI BUSINESS CIRCULAR No. 01 2023 on
POLICY AND OPERATIONAL GUIDELINES ON LOCKERS 2023-24
Reply as on : 22.09.2023, Reference : BARM 1/2023
2. What is the procedure of locker breakage if the customer has lost the key
Please refer BA & RM DIVISION – SAVING DEPOSIT, DEBIT CARD & NRI BUSINESS CIRCULAR
No. 01 /2023,page no 17,point no 14.
Reply as on : 13.06.2023, Reference : BARM 1/2023
3. Respected sir/ madam I want to ask in what cases we can give locker facility to customer
without taking Fds from them?.. Kindly provide detailed guidelines for the same. Thanks and
regards
Please refer BA & RM DIVISION – SAVING DEPOSIT, DEBIT CARD & NRI BUSINESS CIRCULAR
No. 01 /2023page no 12,point no 5.
Reply as on : 06.06.2023, Reference : BARM 1/2023
4. In which head we may credit the charges of Rs. 1000+GST recovered from customer as a
Locker Break open charges
Please refer BA & RM DIVISION – SAVING DEPOSIT, DEBIT CARD & NRI BUSINESS CIRCULAR
No. 01 /2023 ,page no 12,point no 5.
Reply as on : 06.06.2023, Reference : BARM 1/2023
5. Please suggest locker break open power char
As regards the large branches, the power to break open the lockers shall be exercised by a committee
of Senior Manager and Second Man. In case of small and medium branches, permission is to be
obtained from the Circle Head. Plz refer BA & RM DIVISION CIRCULAR No. 01 /2023 on POLICY
AND OPERATIONAL GUIDELINES ON LOCKERS 2023-24
Reply as on : 06.05.2023, Reference : BARM 1/2023

Product: LOCKER AGREEMENT

1. "dear sir/madam,kindly guide us ,in case of PNB 80R1(B) SUPPLEMENTARY LOCKER

AGREEMENt for which 100 rs stamp paper required ,which expense head to debited to provide
stamp paper to the customer."
"Plz refer RETAIL LIABILITY BUSINESS DIVISION CIRCULAR No.16/2023. Expenditure stamp duty
needs to be debitted for such expanses."
Reply as on : 13.04.2023, Reference : RLBD 16/2023

Product: LOCKERS

1. please guide how to settle death claim case without nominee in LOCKERS ?
refer law division circular 8/2022
Reply as on : 19.06.2023, Reference : LAW 8/2022
Product: LTI

1. LTI
Refer IAD circular 32 of 2017. There you will find guidelines for dealing with LTI customers
Reply as on : 06.09.2023, Reference : IAD 32/2017

Product: MOVERS & PACKERS

1. BA approved movers packers list

Please refer LA circular no 72/19 and other circulars issued on the subject from time to time
Reply as on : 26.06.2023, Reference : IRMD LA 72/2019

Product: NOMINATION

1. what are the charges for adding a nominee in savings account

First time: Free there after 100/- per occasion. REFER POINT 8.3 IN GENERAL BANKING IN PAGE
58 OF IRMD LA 207/2021
Reply as on : 27.06.2023, Reference : IRMD LA 207/21

Product: NOTES COLLECTION

1. "WHAT IS THE INSTRUCTION REGARDING COLLECTION OF OLD OR TORN NOTES FROM

CUSTOMERS?"
"A soiled note which may include a note which has become dirty due to normal wear and tear or a two
peace note with no essential feature missing can be accepted/exchanged for full value at the bank
counter but should not be made available for re-circulation. These notes are to be deposited to RBI
through Currency chest. Mutilated notes shall be accepted, exchanged and adjudicated in accordance
with NRR ( Note Refund Rule of RBI), 2009. Plz refer Government Business Division Circular No.
29/2023 for detail."
Reply as on : 25.04.2023, Reference : GBD 29/2013

Product: NPS

1. What is the procedure and guidelines for closure of NPS accounts opened at branch.
"Refer operations - government business operations consolidated circular 22/2019. It is the
consolidated circular on NPS."
Reply as on : 25.04.2023, Reference : Govt Bus Operations 22/2019

Product: NRO

1. Dear Sir,can we open RD account of NRO account holder

Yes it can be opened. Please be guided by FOREIGN EXCHANGE CIRCULAR No.
67CONSOLIDATED CIRCULAR ON NON RESIDENT DEPOSITS dtd.15.05.2020 , pg 4
Reply as on : 22.08.2023, Reference : FEX 67/2020

Product: OFFICERS

1. Please provide Officer rental lease circular.

please refer hrmd circular 705 of 2023(latest). you may also refer to hrmd circular 495 of 2020 in
addendum
 Reply as on : 15.12.2023, Reference : HRMD 705/2023

Product: OPEING OF BRANCH

1. where is the procedure for opening base branch is being written , who has to open the branch
premises at what time , wether PTS opens it or there is any other procedure , kindly quote
circular to along with it
Please refer IAD circular no 19/20,page no 26,point no 76.5
Reply as on : 26.06.2023, Reference : IAD 19/2020

Product: PASSBOOK

1. In present scenarion maximum customers are using UPI applications, which has increased
number of entries in the passbook to a very large extent, in some cases one passbook for one
day. Is there any guideline which prohibits bank to issue hard passbook and
PLEASE REFER POINT 1.3 IN PAGE 49 OF IRMD LA 207/2021.
Reply as on : 07.06.2023, Reference : IRMD LA 207/21

Product: PASSING POWER

1. How much can an SWO-A make payment in cash counter?

Passing and cash payment of all cheques and withdrawal forms upto Rs. 10000. Refer page 30 of
hrdd circular 29/2010
Reply as on : 11.05.2023, Reference : HRDD 629/2010

Product: PMJJBY

1. What is the claim procedure for PMJJBY and PMSBY?

refer FI Division circular 4/2023 for PMJJBY claim procedure. REFER FI DIVSION CIRCULAR
15/2021 and 14/2022 FOR pmsby CLAIM PROCEDURE.
Reply as on : 05.07.2023, Reference : FI 4/2023

Product: PMSBY CLAIM

1. WHAT IS THE PROCEDURE OF PMSBY DEATH CLAIM

"refer FI Divsion cir 11/2021 for guidelines and procedure on PMSBY claim lodgement. also refer FI
Div cir 14/2022 on revised claim discharge forms for PMSBY"
Reply as on : 17.04.2023, Reference : FI 11/2021

Product: RESIDENTIAL SFF

1. Can we purchase sff electronic items online Also do we need to get the item sanctioned first or
we can purchase it with our money and later get it reimbursed
Yes. Refer hrmd circular 495 of 2020, especially page 106 on permissible SFF items. Also refer hrmd
circular 647 of 2022. You can purchase and then claim reimbursement
Reply as on : 11.02.2024, Reference : HRMD 495/2020
2. If the useful life of SFF items is over can an officer avail the Item again say if it's been 7 years
that AC was purchased in SFF to officers and now its life is over and Book value is 0 can that
officer avail AC again ?
 YES. YOU NEED TO WRITE TO YOUR CIRCLE OFFICE GSAD DEPT TO WRITE OFF THE ITEMS
WHICH HAVE COMPLETED THEIR USEFUL LIFE. YOU CAN THEN BUY IT AGAIN. REFER PAGE
101, HRMD CIR 642/2022
Reply as on : 07.06.2023, Reference : HRMD 495/2020

Product: ROLE & RESPONSIBILITY

1. Kindly provide circular numbers for Roles and responsibility of SWO A, SWO B, Head Cashier 1
and Head Cashier 2.
Plz ITD CBS Circular 71 / 2011 for detailed guideline
Reply as on : 02.06.2023, Reference : ITD CBS 71/2011

Product: SAFE LOCKER

1. What are Guidelines regarding Safe Locker for Gold Loan. Please guide the circular regarding
this
Plz refer SECURITY DIVISION CIRCULAR NO 15/2023
Reply as on : 22.09.2023, Reference : GSAD 15/2023 (SECURITY)

Product: SAVINGS ACCOUNT

1. Cash Deposit limit charges in current and saving account circular or details
refer irmd la circular no. 207 of 2021
Reply as on : 05.08.2023, Reference : IRMD LA 207/21
2. when i was going through our bank site i found currently there is 5 scheme for salary a/c
holder i.e silver25, gold50, platinum100, platinum200 and titanium (www.pnbindia.in/salary-
saving-products.html)but when i visited knowledge center i found only 4 sc
Plz refer BA & RM DIVISION – cir no 13 / 2023. Presently as being displayed at banks website, there
are mainly five salary accounts in operation: silver25, gold50, platinum100, platinum200 and titanium.
Plz also refer the pg no 2 of the same circular where it has been clarified that "All the variants of the
existing PNB mySalary & PNB Bronze schemes will be put under sunset clause & no new accounts
will be opened under these scheme codes"
Reply as on : 22.07.2023, Reference : BARM 13/2023
3. What is our bank's guidelines regarding passbook printing. If a customer comes for passbook
updation and he has not updated the passbook for last one year. The number of transaction
there in his account is 30-40 UPI transactions per day. He is also refusi
If the customer presents the passbook for updation, we will have to update the passbook. However,
the Bank will charge Ledger Folio charges based on the number of transactions, please refer to LA
Circular No. 207/21, Page No. 48, Point No. 1.3.
Reply as on : 06.05.2023, Reference : IRMD LA 207/2021
4. "if passbook is issued to a customer in saving account, still customer insist for statement, then
can we apply any charges on the customers?? if yes then how to do it?"
"please refer s. no. 1.2 in page 49 of irmd la 207/21."
Reply as on : 28.04.2023, Reference : IRMD LA 207/2021
5. "Respected sir,Is it necessary to close a joint account having mode of operation in
either/survivor mode if the primary account holder dies"
"No.the survivor can continue the account.refer RLBD consolidated circular 8/2022"
 Reply as on : 25.04.2023, Reference : RLBD 8/2022

Product: SCSS

1. What is the procedure to settle SCSS death claim

s per, GOVT.BUSINESS DIVISION CONSOLIDATED CIRCULAR NO.GBD:- 13 /2020 , Reg : The
Senior Citizens Savings Scheme, 2004 (SCSS): In case of death of the account holder before maturity
or extended maturity, the account shall be closed and deposit refunded on an application in Form-3
(Annexure -3) along with interest as applicable to this Scheme till the date of the death of the account
holder, to the nominee or the legal heirs, as the case may be and interest Savings Account from the
date of death of the on the deposits in the account shall earn interest at the rate applicable on Post
Office account holder till the date of final closure of the account.
Reply as on : 06.06.2023, Reference : GBD 13/2020
2. "scss account holder expired and there is no nomination in the account. scss account of Rs 15
lakh. our branch is scale 2 . what all documents are required with form 3 and under whose
power does it come for premature closure with out nomination."
"Please refer Law Division Circular no 08/22,page no 43."
Reply as on : 20.04.2023, Reference : LAW 8/2022

Product: SECURITY FORMS

1. printed dd , fd, should be in whose custody? is it dafftary or an officer?

Please refer to pg. 8 of BOOK OF INSTRUCTIONS (OPERATIONS) -CHAPTERXII – SECURITY
FORMS, STATIONARY MANAGEMENT AND LIBRARY CIRCULAR NO. 27 / 2016 dtd. 07.11.2016
All Blank Security Forms, Debit Cards & related ‘PIN Mailers’, ‘PIN Mailers’ for Internet Banking
Service Customers must be kept in a fireproof cabinet / safe in the strong room, under the joint
custody of two officers, one of whom must be an Officer / Deputy Manager /Manager and the other
one, being second man of the branch up to the level of large branches. In the case of other branches,
one of the joint custodians of the Security Forms shall be minimum Scale III Officer and the second
custodian may be Scale I or II officer. 2. At branches where no Officer / Supervisor other than the
Incumbent In-charge is posted, the blank security forms may remain in single custody of the
Incumbent In-charge. The stock of security forms must however be kept in fireproof cabinet / safe
having double locking arrangement and the Cabinet / Safe to remain double locked all the time.
Please be guided accordingly
Reply as on : 26.06.2023, Reference : IAD 27/2016

Product: SERVICE CHARGES

1. Dear Sir, Please provide the latest Cir. of Non credit related Service charge for non maintain of
QAB
PLEASE REFER IRMD LA CIRCULAR 2072021 FOR NON MAINTENANCE OF QAB IN SAVINGS
ACCOUNT AND RLBD CIRCULAR 42022 FOR NON MAINTENANCE OF QAB IN CURRENT
ACCOUNT.
Reply as on : 26.09.2023, Reference : IRMD LA 207/2021

Product: SHIFTING ALLOWANCE

1. "Shifting allowance for 0 to 1 any circular if then proved"

"will get transfer allowance applicable for officer. refer hrdd 846/2021 dt 1.1.2021. he will get
 lumpsump compensation of Rs. 25000 on transfer(refer point 20 in page 17). He will also get
reimbursement for transfer of his household goods as applicable for officers"
Reply as on : 29.04.2023, Reference : HRDD 846/2021

Product: STAFF CLEAN OD

1. In order to to avail the facility of Overdraft, how much minimum time Ive to serve in the bank.
So that I am eligible for overdraf
Please refer HRDD circular no 87522
Reply as on : 21.09.2023, Reference : HRDD 875/2022

Product: STAFF LEASE ACCOMODATION

1. Criteria for area classification for staff lease accommodation

refer HRMD CIRCULAR NO. 705 of 2023. Major A Class cities Delhi, Mumbai, Kolkata, Chennai,
Hyderabad,Ahmadabad and Bangalore, Pune, Surat.Area I Areas having population of over 12 lakh
plus State Capitals.Area II All cities other than those included in Area I which have a population of1
lakh and more.Area III All other places not included in Area I and Area II
Reply as on : 21.06.2024, Reference : HRMD 705/2023

Product: STATIONERY

1. As per latest circular GSAD CIRCULAR NO242024 Photocopier paper (e.g. A4 paper) is not a
part of table stationery items. So it is not to be paid from STATIONERY LOCALLY
PURCHASED. Requesting you to kindly guide which expenditure head(in extm) needs to be
Please debit the head Computer Stationery.
Reply as on : 17.02.2025, Reference : GSAD 24/2024

Product: STUDENT ACCOUNT

1. Can student above 10yrs avail debit card and cheque book if it is a self operated account
Please refer IAD circular no 32/17,page no 86,point no 24d & RLBD circular no 07/22,page no 11,point
no c.
Reply as on : 02.05.2023, Reference : IAD 32/2017
2. "what is the guidelines of student account to continue in student scheme."
"As per guidelines, the accounts under PNB VIDYARTHI (SBVID SCHEME CODE) are to be
transferred to Saving General Account on attaining age of 21 years. However, upper age relaxation in
Vidyarthi account from 21 years to 25 years may be permitted by Branch incumbent to those students
who are pursuing Post Graduate course on case to case basiS. REFER RBD RESOURCES
CONSOLIDATED CIRCULAR 84/2017"
Reply as on : 25.04.2023, Reference : RBD RESOURCES 84/2017

Product: SWO LIMIT

1. "What is limit for SWO a for collecting cash"

"Please refer HRDD circular no 629/210,page no 30."
Reply as on : 20.04.2023, Reference : HRDD 629/2010

Product: TA BILLS
 1. How to apply for TA Bills
Please refer HRMD circular no 642/22.
Reply as on : 01.06.2023, Reference : HRMD 642/22

Product: TAB BANKING

1. Tab banking
Please refer Operations Division (General Banking) circular no 42/22,47/22,17/23 & 23/23
Reply as on : 26.06.2023, Reference : OPERATIONS (GB) 23/2023

Topic: HR and Admin - HR

Product: Annual Health Check-up

1. Doctors prescription complesory for claim Annual Health Check-up or Pathology original bills
and reports are sufficient for claim
Kindly refer HUMAN RESOURCE MANAGEMENT DIVISION CIRCULAR NO. 4952020
Reply as on : 20.09.2023, Reference : Kindly refer HUMAN RESOURCE MANAGEMENT DIVISION
CIRCULAR NO. 4952020

Product: Educational Qualification

1. i have passed insurance agent exam i heard that some reward is given to the exam passed
employee to our bank,kindly provide circular number
Kindly refer LKMC cir no 52023
Reply as on : 21.09.2023, Reference : Kindly refer LKMC cir no 52023

Product: Housing Loan

1. Housing loan guidelines suggests Facility for repairsrenovation of existing premises will be
available after two years of initial constructionoriginal purchase in case of ready built houseflat
and will thereafter be further sanctioned after minimum two ye
Kindly refer HRDD cir no 8862023
Reply as on : 25.09.2023, Reference : Kindly refer HRDD cir no 8862023

Product: Joining leave

1. Joining leave time period for workman staff

Kindly refer HRMD cir no 4942020 and Bipartite settlement for Workmen employees
Reply as on : 20.09.2023, Reference : Kindly refer HRMD cir no 4942020 and Bipartite settlement for
Workmen employees

Product: LFC Journey

1. can officer apply LFC journey within Mandatory leave period

Kindly refer HRDD Cir no 8782022
Reply as on : 20.09.2023, Reference : Kindly refer HRDD Cir no 8782022

Product: PNB circle and branches

1. Sir Kindly share list of PNB circle and branches in India.

 Refer MPD Cir no 182022 and 072020
Reply as on : 04.03.2025

Product: Rotational Transfer

1. Rotational transfer policy of Head cashier who are in rural area

Kindly refer HRMD cir no 4942020
Reply as on : 20.09.2023, Reference : Kindly refer HRMD cir no 4942020

Product: Special Leave

1. HOW MUCH DIEM IS PAYABLE TO SCALE 2 OFFICER AT NOIDA

Kindly refer HRDD cir no 8462021
Reply as on : 25.09.2023, Reference : Kindly refer HRDD cir no 8462021

Product: Staff CAR Loan

1. if a staff has already availed staff car loan of rupees 15 lakh than can he avail staff 2 wheeler
loan of rupees 3 lakh under staff conveyance loan kindly guide.
Kindly refer HRDD cir no HRDD 8212020 and 8722022
Reply as on : 20.09.2023, Reference : Kindly refer HRDD cir no HRDD 8212020 and 8722022

Product: Travel by AIR

1. Can a Officer in Middle Management Grade travel by air during LFC even less than 1000 km
distance
Kindly refer HRDD circular No. 50 dated 26.11.2001 and HRD Circular No. 696 dated 27.06.2015. For
further clarifiction kindly refer the matter to controlling office
Reply as on : 21.09.2023, Reference : Kindly refer HRDD circular No. 50 dated 26.11.2001 and HRD
Circular No. 696 dated 27.06.2015. For further clarifiction kindly refer the matter to controlling office

Product: Vehicle Loan

1. Can an workman avail two wheeler loan when car loan already running
Kindly refer HRDD cir no 8212020 and 8722022
Reply as on : 20.09.2023, Reference : Kindly refer HRDD cir no 8212020 and 8722022

Topic: IT and Cyber Security

Product: IT and Cyber Security

1. While running SCTRF menu for converting an OD account to Current Account system shows
error message For CAODA, Interest Application Date is not BOD Date. Run Interest to proceed
even after running (HACINT) interest in the account. How to resolve
For ready reference, please see SOP with screenshot in CRMD Circular No. 01 2024 (CONVERSION
OF CASH CREDIT OVER DRAFT ACCOUNTS (CCAODA) TO CURRENT ACCOUNT ( CA TYPE) ,
THROUGH MENU OPTION SCTRF.)
Reply as on : 17.05.2025
2. How to create Manager Imprest AccountShare relevant circular
IAD 072018 Manager Imprest Account for Payment of Utility Bills
 Reply as on : 17.05.2025
3. What is the default password of DCMS portal.
Dear sirAfter first time login, the user will have to mandatorily change the password. The Branch Circle
Office user will be able to login using the below mentioned credentials. User ID Finacle User ID
(without suffix e.g. 1304000, 354901) Password PNB@123please refer DIGITAL BANKING DIVISION
CIRCULAR NO. 052021
Reply as on : 17.05.2025
4. through PNBRPT 356 C we can generate the interest certificate of LOANS ADVANCES
REPORTS-INTEREST CERTIFICATE FOR HOUSING LOANS(TLPHL,TLSHC,TLPHA,HLGEN) its
not generating for the scheme TLMAX
As per clarification sought from RAD HO, as per guidelines interest certificate for MAX SAVER
Scheme is to be prepared manually.
Reply as on : 17.05.2025
5. We have HUF account with corporate net banking. Can a HUF account holder open a FDR with
corporate net banking. If the customer is not open FDR with corporate net banking than how
can a huf customer open FDR online. Please guide
As per clarification sought from HO, opening of FDR is not available under corporate internet banking
however, it can be opened through branch only later same can be viewed under corporate internet
banking.
Reply as on : 17.05.2025
6. WE FACE PROBLEM WHILE CLOSING ANY ACCOUNT WHERE THE CLOSING AMOUNT IS TO
BE TRANSFERED TO OTHER BANK ACCOUNT.IF WE TRANSFER THE AMOUNT THROUGH
NEFTRTGS THEN WE CANNOT CLOSE THE ACCOUNT ON THE SAME DAY AND ALSO THE
INTEREST RUN OPTION IS NOT AVAILABLE OTH
Run up-to-date interest in the account. Balance is to be transferred to 3171165A for doing RTGS
NEFT in other banks account. Run closure menu to close the account. (You can also refer PNB
Knowledge repository ... Finacle 10 User Manual .... Chapter 17 CLOSURE OF A LOAN ACCOUNT
.... page no. 15)
Reply as on : 17.05.2025
7. Dear sir please guide me cyber security in banking services.And how we can help to customer.
All the employees are required to be aware of the basic concepts in Cyber Security to enable them to
identify the threats, react to incidents and also guide the customers. for this please refer CISD
CIRCULAR NO. 042025 regarding CYBER SECURITY POLICY FOR FY 2025-26, also to know the
GLOSSARY OF CYBER SECURITY TERMS plz refer CISD ADVISORY NO. 03 2021. Bank also
issues different advisories to prevents cyber frauds time to time under TMD or FRMD, the same can
be referred to.
Reply as on : 17.05.2025
8. What all things we have to do daily in a branch having ATM and BNA ONSITE ANY CIRCULAR
REGARDING THIS
Please refer OPERATIONS DIVISION ADC RECON CIRCULAR NO. 062024 regarding Gist of
guidelines for daily ATMBNA operations and COMPLIANCE OF GUIDELINES BY BRANCH
CUSTODIANS IN ATMBNA OPERATIONS
Reply as on : 17.05.2025
9. how to create own corporate mail id of bank as a officer in pnbwhat are the guidlines and rules
for same
 DEAR SIR PLEASE REFER IT - Non CBS Circular No 8 dated 16-04-2025Operative E-MAIL POLICY
OF THE BANK. Approving authority for Email ID creation For Branches is Circle Head (in his absence,
Dy. Circle Head, or officiating circle head). Please take up with the IT Team at Circle Office.
Reply as on : 17.05.2025
10. kindly guide me regarding ATM BNA register to be maintained at branch for cash
replinshment
dear sirfor stepwise details to be noted in ATM Register, balances to be tallied with the system,the
reason of incorrect balances in ATM EoD register (if any) to be duly verified by Branch Manager and
its maintenance please refer to OPERATIONS DIVISION ADC RECON CIRCULAR NO. 092024
Reply as on : 17.05.2025
11. kindly guide circular regarding guidelines of ATM site furnishing
Dear sirFor security in ATM PLS REFER SECURITY DIVISION CIRCULAR NO. 06 2025, Date 24-
04-2025 FOR SUITABILITY INFRASTRUCTURE PLEASE REFER ADC OPERATIONS DIVISION
Circular No. 232023 ATM MANAGEMENT
Reply as on : 17.05.2025
12. how to do HIMC of Bank Guarantee covering letter S-41 in Finacle.
menu BGSCLP devised has been live on 12.12.2024 to utilize the inventory of the S41 available with
Branch. This menu to have following options ADD, Verify, Cancel and Inquiry. (Refer CRMD Circular
No. 152025)
Reply as on : 17.05.2025
13. Url of finacle home page
Finacle 10 works on Internet Explorer. The URL for accessing Finacle 10 is https10.192.2.26
Reply as on : 17.05.2025
14. Respected SirWhat is the mail ID for CBS helpdesk
Dear sir, [email protected] or [email protected]
Reply as on : 17.05.2025
15. can we issue mobile banking facility (ie PNB ONE) to customer aged above 70years
In terms of the Bank guidelines vide DBTD Circular No. 222025 Consolidated Guidelines PNB One
dated 25.04.2025, no restriction has been placed on issuing PNB ONE to customers aged above 70
years.
Reply as on : 17.05.2025

Topic: Operations - FI
Product: account opened at BC location

1. "Whether signature and photo of customers whose account is opened by BC agents to be

verified by branch official If yes, whether customer is to be present before the concerned
official"
"Yes, accounts opened by BC agents to be verified by branch officials. Please refer to FI DIVISION
CIRCULAR NO.15-2022,MAINTENANCE OF AOFS OF THE ACCOUNTS OPENED BY BC AGENTS
AT CSP LOCATIONS for detailed guidelines."
Reply as on : 18.12.2023, Reference : FI DIVISION CIRCULAR NO.15-2022

Product: AOF by BC at CSP

1. Will our officer verify SF account opened by csp center, kindly guide
 Yes, AOFs including KYC documents should be verified countersigned by branch officials for all
accounts opened by BC agents at CSP locations.Please refer to FI DIVISION CIRCULAR NO.15-2022
dated 20.09.2022 where it is mentioneda. Branch officials to ensure to obtain all AOFs of the accounts
which were opened at CSP Bank Mitra location within the stipulated time line. b. AOFs including KYC
documents should be verified countersigned by branch officials. c. After verification of the physical
KYC documents and the AOFs and authenticating the account in the CBS, these accounts are to be
activated by branch officials.
Reply as on : 07.09.2023, Reference : FI DIVISION CIRCULAR NO. 15/2022

Product: BC account

1. "What is the process and which doc required to open BC agent account"
Kindly refer FI division circular 08-2023 for detail guidelines.
Reply as on : 16.12.2024, Reference : FI division circular 08-2023
2. "SirPlease provide a circular of bc agent."
"Please refer to FI division cir. no. 08-2023,POLICY ON BUSINESS CORRESPONDENTS and 03-
2024, BUSINESS CORRESPONDENTS (BCs) GRADED CERTIFICATION PROCESS REVISION OF
GUIDELINES FOR TRAINING CERTIFICATION OF BCs."
Reply as on : 04.03.2024, Reference : "Please refer to FI division cir. no. 08-2023,POLICY ON
BUSINESS CORRESPONDENTS and 03-2024, BUSINESS CORRESPONDENTS (BCs) GRADED
CERTIFICATION PROCESS REVISION OF GUIDELINES FOR TRAINING CERTIFICATION OF
BCs."

Product: Charges at BC location

1. When a customer withdraws or deposits cash at a BC center, service charges, usually Rs20-,
are charged from his account with narration CASHDEP FIK CHARGE or CASHWDLFIK. Kindly
share the latest circular number for these transaction charges at BC locations.
The charges are given in PSFID/FINANCIAL INCLUSION/CIRCULAR NO- 07/2017 REG: REVISION
OF CHARGES AT BC LOCATIONS
Reply as on : 02.11.2023, Reference : FI DIVISION CIRCULAR NO. 07/2017

Product: Claim process under PMJJBY and PMSBY

1. Where to send claim for pradhanmantri suraksha bima yojna

Jansuraksha portal is a platform where all the process of enrolment, claim lodgment and claim
settlement have been integrated. Bankers and Insurance partners have to use this portal for
enrolment, claim lodgment, claim settlement and report generation. Branch office user can lodge claim
under PMJJBY/PMSBY schemes at Jansuraksha Portal : https://www.jansuraksha.in/login or by login
on CBS home page into the porta and sending it to the respective insurance company.l.
Reply as on : 03.11.2023, Reference : FI DIVISION/CIRCULAR NO.- 16/2023

Product: PMJJBY claim process

1. "What is Time limit for submit claim documents by nominee in bank for pmsby and pmjjby.
Please guide circular reference also."
"Preferably within 30 days. Please refer to FI division cir. no. 02-2021, 03-2021 and 16-2023."
Reply as on : 29.01.2024, Reference : FI division cir. no. 02-2021, 03-2021 and 16-2023
2. "What are the documents required for PMJJBY claim if nominee is minor and there is not
appointee mentioned on PMJJBY enrolment form"
 please refer MODIFICATION IN PMJJBY CLAIM LODGEMENT PROCESS , FI division circular 04-
2023
Reply as on : 22.12.2023, Reference : FI division circular 04-2023

Product: PMJJBY PMSBY Enrolement

1. "Can we enroll any customer of our bank for PMJJBY And PMSBY without his her consent"
"no we cant."
Reply as on : 29.01.2024, Reference : Page 8 of FI DIVISION/CIRCULAR NO.- 16/2023

Product: SBBDA account

1. "What is the maximum withdrawal limit for SBBDA account What is the maximum cash
withdrawal limit for PMJDY cardsKindly provide detailed circular about SBBDA accounts"
Please refer to RETAIL LIABILITY BUSINESS DIVISION CIRCULAR No.08-2022. Minimum of six
withdrawals in a month, including ATM withdrawals The minimum free withdrawals available to the
BSBD Account holders can be made at all ATMs(own-bankother bank ATMs). is allowed in a BSBDA
account. No maximum withdrawal limit has been prescribed. As per RBI guidelines bank can allow
withdrawal or other facilities free of charge than the minimum prescribed level. If additional facilities
(Withdrawal-cheque book, etc.) are provided free of charge by the bank the account will be classified
as BSBDA and if the additional facilities are provided with levy of charges then the account does not
remain BSBDA.Maximum cash withdrawal in PMJDY debit cards is Rs. 25000 per day."
Reply as on : 18.12.2023, Reference : RETAIL LIABILITY BUSINESS DIVISION CIRCULAR No.08-
2022

Topic: Operations - Govt Business, KYC and Currency Chest

Product: Atal Pension Yojna

1. A customer approached us for transfer of His atal pension yojna from Indian bank to PNB. Can
we do it
Refer FINANCIAL INCLUSION DIVISION CIRCULAR NO 052022
Reply as on : 04.07.2024, Reference : FI 05/2022

Product: Capital Gain

1. whether we can open capital gain accounts in bonds under tax exemption 56EC for 5 year lock
in period
Refer RETAIL LIABILITY BUSINESS DIVISION CIRCULAR NO. 112023 MODIFICATION IN
CAPITAL GAINS ACCOUNT SCHEME - 1988
Reply as on : 01.09.2024, Reference : RLBD 11/2023

Product: Cash Remittance

1. Escorts team for cash remittance through bank cash van in currency chestWhat is clerk and
officer cash limit through bank cash van
Not exceeding Rs 20 lakh for One Clerk or one Officer.Above Rs 20 lakh but not exceeding Rs 50 lakh
- May be two clerksor one clerk and one officeror one clerk and one guard with orwithout fire arms
irrespective ofwhether the insured own vehicle isused or private vehicle is engaged
Reply as on : 10.03.2025
Product: CKYC

1. what is use of CKYC if we have ckyc number of the person

The Central KYC (CKYC) process allows investors in India to provide their Know Your Customer
(KYC) information once and then use it for all further investments. Through CKYC, individuals can
submit their KYC documents, such as identity and address proof, just once and get a unique 14-digit
KYC number
Reply as on : 01.09.2024

Product: CRM

1. Unable to modify staff CIF ID in CRM in Total Annual Income Field.

Refer OPERATIONS DIVISION (KYC SECTION) CIRCULAR NO. 092024
Reply as on : 13.08.2024, Reference : KYC 09/2024

Product: Currency Chest

1. mention currency chest custodian roles and responsibility related guidelines

Please be guided by Government Business Division Circular No. 592023
Reply as on : 08.02.2025, Reference : GBD 59/2023

Product: Current Account

1. HOW WE CAN INCREASE THE THRESHOLD LIMIT IN ANY CURRENT ACCOUNT THOUGH WE
HAVE ALREADY UPDATED THRESHLD BUT CUSTOMER IS STILL UNABLE TO DO ONLINE
TRANSACTION , SYSTEM SAYS THRESHOLD LIMIT EXCEED
An additional facility has been provided to customer wherein customer can request for enabling
transaction restricted by EFRM by visiting the nearest branch. The branch will enable the transaction
in CBS through menu HEFRM as per process flow described in the circular TMD CIRCULAR No. 59
2024
Reply as on : 13.08.2024, Reference : TMD 59/2024

Product: Deceased Claim

1. 1st holder is deceased and account is frozen. Now the account is to be closed after transfer of
funds in the savings account of the 2nd holder. But there is name mismatch in death
certificate, aadhar and pan card. What additional documents are to be obtai
Refer Law Division Cir 042024 page no 97
Reply as on : 03.09.2024, Reference : Law 04/2024

Product: Demand Draft

1. What is the circular related to demand drafts and other inventory of branch
Refer IAD CIRCULAR NO. 30 2020 BOOK OF INSTRUCTIONS (OPERATIONS) CHAPTER-X -
DRAFT
Reply as on : 16.12.2024, Reference : IAD 30/2020

Product: Deposit

1. what is the limit for coins deposit in an account by a customer

 There is no such limit. Branch shall not refuse any coin for acceptance.
Reply as on : 16.08.2024

Product: Deposit Account

1. Are there any charges on deposit of small denomination cash or coins in an account
No, Refer IRMD LA Cir. No. 2072021 Consolidated Circular Service Charges
Reply as on : 03.07.2024, Reference : IRMD 207/2021

Product: Exchange of notes

1. How to calculate value of defected notes

Refer GBD Cir 392023
Reply as on : 16.08.2024, Reference : GBD 39/2023

Product: Illiterate Customer

1. BM certificate for illetrate customer hai kya kaha milega

It is simple understanding that illiterate person have understood the term and condition. Refer chapter
V of Book of instruction Manual at knowledge repository.
Reply as on : 16.08.2024

Product: KYC

1. for change the name of sukanya ac holder , ac is already opened in 2018. customer want to
change name of daughter then kindly guide us as per which circular
After ensuring due diligence and proper OVD, we can do
Reply as on : 23.01.2025
2. CAN ANY INDIVIDUAL OPEN SAVINGS ACCOUNT IN ANY BRANCH IN INDIA BASED ON
AADHAR AUTHENTICATION OR HE HAS TO OPEN ACCOUNT IN LOCAL BRANCH ONLY. HE
DOES NOT HAVE ANY LOCAL ADDRESS PROOF.
Refer Operation Division KYC section cir 052024
Reply as on : 16.08.2024, Reference : KYC 05/2024
3. What document are necessary for name change in acount
Updated KYC documents is required. Refer Operation Division KYC section cir 052024
Reply as on : 16.08.2024, Reference : KYC 05/2024
4. Please quote Circular for KYC of NGO and Society RegisteredGovernment School.
Refer Page No 35 of Operations Division (KYC Section) Circular No. 052024
Reply as on : 04.07.2024, Reference : KYC Section 05/2024
5. If a customers name changes in Aadhaar, what is the process for doing his KYC
if customer has updated their name so same can also be modified in CRM
Reply as on : 03.07.2024
6. In a joint pension savings account, main pensioner given instruction to Bank for change mode
of operation form es to fs and branch acknowledge his instruction and change the mode of
operation. Then wife came complained at branch to change the mobile no an
if the mode of operation is FS than second person have not right.
Reply as on : 03.07.2024
7. How to update threshold limit in account
 Refer OPERATIONS DIVISION (KYC SECTION) CIRCULAR NO 032022
Reply as on : 02.07.2024, Reference : KYC Section 03/2022

Product: KYC Relax

1. please guide regarding KYCRELAX in Deceased customer

Refer law division cir 042024
Reply as on : 16.08.2024, Reference : Law 04/2024

Product: Mahila Samman Saving Scheme

1. The procedure to print certificate for MAHILA SAMMAN SAVINGS CERTIFICATE

HDPR Menu option
Reply as on : 12.09.2024

Product: Note Refund Rule

1. Please guide us How to deposit soiled or mutilated notes at currency chest

Refer CONSOLIDATED GBD (Currency Chest) Circular No. 432019
Reply as on : 09.09.2024, Reference : GBD 43/2019
2. How to calculate the value of claim or soiled note
Refer Government Business Division Circular No. 392023 MASTER DIRECTION FACILITY FOR
EXCHANGE OF NOTES AND COINS
Reply as on : 01.09.2024, Reference : GBD 39/2023

Product: PPF

1. customer is requesting for nomination in PPF account . kindly guide standard operating
procedure for it.
Refer GBD Circular No.87 2019
Reply as on : 04.07.2024, Reference : GBD 87/2019

Product: Rate of interest

1. After demise of an employee if his or her spouse eligible to get one percent extra interest on fd
which the employee was eligible to get during his or her service period. If eligible kindly share
process flow or how to make spouse eligible. Do we need to
Yes, Refer RBD(R) Cir 152020
Reply as on : 03.07.2024, Reference : RBD 15/2020

Product: SBBDA

1. Whether we should take charges for changing scheme in saving bank accounts like zero
balance SBBDA to general saving SBGEN or vice versa
No charges for scheme change
Reply as on : 16.12.2024

Product: SCSS
 1. Circular related to claim settlement in SCSS account.
Please refer Law Division Circular 042024 page no 97 onward
Reply as on : 07.01.2025, Reference : Law 04/2024

Product: SGB

1. Please provide circular regarding redemption of Sovereign Gold BondRegards

Refer Government Business Division Circular No. 922022
Reply as on : 04.10.2024, Reference : GBD 92/2022

Product: SHG

1. Can Cheque Book be issued in Savings account of SHG.

Yes. Refer RLBD Cir 082022
Reply as on : 02.07.2024, Reference : RLBD 08/22

Product: Telephonic Confirmation

1. how munch amount of cheques,telephonic confirmation and ultra violet stamp apply
in order to avert such instancesfrauds, field functionaries are advised that vital details (including
amount and beneficiary) of high value cheques of Rs. 2 lakh and above may be confirmed from the
account holder telephonically before transfer cash payment and a noting to this effect be made
invariably on the back of cheque leaf. Refer FRMD CIRCULAR No. 53 2023
Reply as on : 01.09.2024, Reference : FRMD 53/2023

Topic: Operations - Operations and CASA Back Office

Product: Operations - Operations and CASA Back Office

1. How to handle issues related to DMS of non individual accounts

The Job Card for Non Individual customers is already available on Knowledge Centre - Knowledge
Repository>>SOPs>>Operations Division. In case for any issues or support, please contact DMS
Helpdesk at 01244176884/4176988 or mail at [email protected] (For technical issues) and
0124-4126153/4176942 or mail at [email protected] (For Operational issues).
Reply as on : 15.03.2025, Reference : Operations Division (CASA Back Office) Circular no. 01/2024
2. What is capial gain account ?
For detailed guidelines related to capital gain are available in RETAIL LIABILITY BUSINESS
DIVISION CIRCULAR NO. 11/2023
Reply as on : 15.03.2025, Reference : RETAIL LIABILITY BUSINESS DIVISION CIRCULAR NO.
11/2023

Product: Operations - Operations and CASA Back Office

1. kindly guide regarding issuance of Cheque and Debit card to illiterate persons
Illiterate customers are not issued cheque books. Debit cards can be issued there are no restrictions
for illiterate persons
Reply as on : 15.03.2025
2. Can a system generated letter be generated for customer whose locker rent is due
"Locker Reports can be generated by LKREPM (LOCKREP4) Please Refer chapter 27 available in
Finacle 10 user manual (CBS) in knowledge repository for details.
 Reply as on : 15.03.2025, Reference : Chapter 27 available in Finacle 10 user manual (CBS)
3. Can we issue debit card to illiterate customer with thumb impression with his/her consent?
Yes they can be issued . Refer pt 2.1 Eligibility for Debit Card Issuance of Debit Card Policy FY 2024-
25 BA RM DIVISION - CIRCULAR NO. 11/2024
Reply as on : 15.03.2025, Reference : BA RM DIVISION - CIRCULAR NO. 11/2024
4. In scale IV branch how many officials may have 100 power
Maximum 2 users with Work Class 100, in BranchesOffices headed by Scale IV and above Officers,
i.e. Very Large and Extra Large Branches Offices.
Reply as on : 15.03.2025, Reference : IAD Circular No. 12/2019
5. In case of Death of Husband , Can female opertae account as karta if she is having two adult
sons
There is no restrictions regarding female karta in section 6 of Hindu Succession Act. For guidelines
refer pt 2.2.2.4 Joint Hindu FamilyHUF Death of Karta. Page 89 of POLICY ON BANKS LITIGATION
FOR FY 2023-24 LAW DIVISION CIRCULAR NO 03LAW2023.A Woman can be the Karta of a family
in her capacity as a coparcener of the HUF, if she is the eldest member of the family
Reply as on : 15.03.2025, Reference : LAW DIVISION CIRCULAR NO 04 LAW2024
6. Rules about society?
"Rules of society are defined in resolution of the concerned society.For documentation and other
related aspects refer Book of instructions (operations) available in knowledge repostiory .Term body of
individuals includes societies
Reply as on : 15.03.2025, Reference : OPERATIONS DIVISION (KYC SECTION) CIRCULAR NO.
05/2024
7. Can a customer nominate anyone without physically visiting branch?
Facility to registerupdate nomination is available through Internet Banking PNB One Mobile App i.e.
without visiting branches. BOs to generate EDW report PNB 2.0 Reports- OPR-002 for list of eligible
deposit accounts for nomination for reaching out to account holders without nominee registration
Reply as on : 15.03.2025, Reference : CUSTOMER CARE CENTRE CIRCULAR NO. 42/2023
8. What are they documents required to open saving account of TRUST
) Registration certificate ii) Trust deed iii) Permanent Account Number or Form No.60 of the trust iv)
Documents, as specified in Section 2, relating to beneficial owner, the managers, officers or
employees, as the case may be, holding an attorney to transact on its behalf. v) the names of the
beneficiaries, trustees, settlor and authors of the trust vi) the address of the registered office of the
trust and vii) list of trustees and documents, as are required for individuals under Section 2 for those
discharging role as trustee and authorised to transact on behalf of the trust.
Reply as on : 15.03.2025, Reference : OPERATIONS DIVISION (KYC SECTION) CIRCULAR NO.
05/2024
9. While settling death claim case of locker facility without nominee whether letter of
administration is required or succession certificate is sufficien
When Succession Certificate Letters of Administration Probate is produced as proof of Title, the
genuineness of the document be checked(inspect personally or through counse). It is upto the
satisfaction of sanctioning authority. Refer pt 2.2.4 Legal representation Page 80 of law division
032023
Reply as on : 15.03.2025, Reference : Law division 04/2024
10. SOP for change of scheme codec of a current account into auto sweep account
Change scheme code using menu option HACXFRSC In HACM menu option in flexi deposit tab
 mark auto sweep field as YES
Reply as on : 15.03.2025
11. What is processof sending letter of thanks
REVIEW OF THE PROCESS OF SENDING “LETTER OF THANKS / WELCOME LETTER refer
OPERATIONS DIVISION (CASA BACK OFFICE) CIRCULAR NO. 6 /2023
Reply as on : 15.03.2025, Reference : OPERATIONS DIVISION (CASA BACK OFFICE) CIRCULAR
NO. 6 /2023
12. SOP for current account openimng process through DMS?
REFER OPERATIONS DIVISION (CASA BACK OFFICE) Circular No. 05/2023
Reply as on : 15.03.2025, Reference : OPERATIONS DIVISION (CASA BACK OFFICE) Circular No.
05/2023
13. where can we fing latest guidelines related to daily monitoring system ?
Refer Operations Division (General Banking) Circular No. 25 /2023
Reply as on : 15.03.2025, Reference : Operations Division (General Banking) Circular No. 25 /2023
14. How to avail PPS facility?
facility of Positive Pay System (PPS) through branch, Internet Banking Service (IBS- Retail &
Corporate), Mobile Banking Service (PNB ONE) and SMS Banking. Accordingly, the customer may
submit the details of cheque in Positive Pay System through Branch, IBS (Retail & Corporate), PNB
ONE and SMS Banking.
Reply as on : 15.03.2025, Reference : OPERATIONS DIVISION (GENERAL BANKING) CIRCULAR
NO. 22/2023
15. KYC policy is available in which circular
OPERATIONS DIVISION (KYC SECTION) CIRCULAR NO. 14/2023
Reply as on : 15.03.2025, Reference : OPERATIONS DIVISION (KYC SECTION) CIRCULAR NO.
05/2024
16. Where can one found job card for DMS
Job Card for Branches & CBO’s is available on Knowledge Centre - Knowledge
Repository>>SOPs>>Operations Division.
Reply as on : 15.03.2025, Reference : OPERATIONS DIVISION (CASA BACK OFFICE) Circular No.
09/2023
17. In how many days Records or the information of the customer due diligence carried out by the
third party is obtained ?
Immediately from the third party or from the Central KYC Records Registry
Reply as on : 15.03.2025, Reference : OPERATIONS DIVISION (KYC SECTION) CIRCULAR NO.
05/2024
18. What is GBPA NO. and its full form
GBPA-General Bank Power of AttorneyIt is a document by virtue of which an officer of the Bank is
entitled to sign. on behalf of the Bank. It is applied online through HRMS and granted accordingly by
HO
Reply as on : 15.03.2025, Reference : GBPA
19. How many persons can we nominate in saving account?
One
Reply as on : 15.03.2025, Reference : LAW 04/2024
20. What are the formalities for Breaking open of the Locker.
 Refer para 9 at page no 75 Break open of locker of BA RM DIVISION SAVING DEPOSIT, DEBIT
CARD NRI BUSINESS CIRCULAR No. 08/2024"
Reply as on : 15.03.2025, Reference : BA RM DIVISION SAVING DEPOSIT, DEBIT CARD NRI
BUSINESS CIRCULAR No. 08/2024
21. What is the timing of customer for operating locker in branch?
The operative timings for Safe Deposit Vault (Lockers) should end half an hour before the close of
office hours.
Reply as on : 15.03.2025, Reference : BA RM DIVISION SAVING DEPOSIT, DEBIT CARD NRI
BUSINESS CIRCULAR No. 08/2024
22. kindly guide Jan dhan saving Account guidleines regarding transaction limit and other
details.
Refer FI Div circular 122023 dt 3052023
Reply as on : 15.03.2025, Reference : FI Div circular 122023 dt 3052023
23. Whether PNB Rupay Select Debit Card is issued to all staff members without charges
There will be no charges to staff members for Debit card issuance and AMC on all variant of Debit
cards.
Reply as on : 15.03.2025, Reference : BA RM DIVISION - SAVING DEPOSIT, DEBIT CARD, NRI
BUSINESS OTHER LIBAILITIES BUSINESS CIRCULAR NO. 11/2024
24. Account is in either or survivor mode can we give debit card to second holder or not
Debit card can be provided .
Reply as on : 15.03.2025, Reference : BA RM DIVISION - SAVING DEPOSIT, DEBIT CARD, NRI
BUSINESS OTHER LIBAILITIES BUSINESS CIRCULAR NO. 11/2024
25. If main account holder deceased in mode of operation is E/S,now survivor wants to operate
account,what is the process?
Upon the death of one of the holders of a joint account, where the relative account opening form
provides for payment of balances to the survivors (either or survivorFormer or survivor), the account
will, of course, continue and payment can be made to survivor(s). The survivor(s) should be
requested to transfer the balance into a new account in his or their own names. A fresh account
opening form etc. would be taken. Refer pt 37.3 (b) page 121 of CHAPTER IV CUSTOMERS
ACCOUNTS - GENERAL INSTRUCTIONS of book of instructions(operations) which is available in
Knowledge Repository.
Reply as on : 15.03.2025, Reference : Book of instructions(operations)
26. Can we open a current account of customer if party is enjoying credit facility"
"As per RBI and IRMD LA cir no. 39-2023, There is no restriction on opening or maintaining of
current accounts by banks if exposure is less than Rs.5 Cr. As per IRMD LA cir no. 145-2023,
ZOCAC is the permitting authority for opening or maintaining of current account with our bank or
other bank in case of sole banking. Kindly guide if this permission from ZOCAC is to be obtained for
less than Rs.5 Cr also in case borrower is dealing with us under sole banking."
Reply as on : 15.03.2025, Reference : IRMD LA cir no. 39/2023
27. What is the procedure to unfreeze account frozen with Code-011
"Only Incumbent Incharge can verify Account frozen as per instructions by Investigative Regulatory
body (CBIPoliceEDCIDRBISEBI etc.) has been generated in the CBS system while unfreezing
accounts having reason code 003,006,007,017,020,021,11,999 and the new reason code 022 refer
Operations Division (General Banking) Circular No. 01 2021 for detailed guidelines"
Reply as on : 15.03.2025, Reference : Operations Division (General Banking) Circular No. 01 2021
28. What are the criteria to open savings auto sweep g deposit account"
 To convert a account to Sweep In account firstly, change the scheme code of ac to required scheme
using HACXFRSC menu option.secondly, in HACM menu option in Flexi deposit tab, mark auto
sweep field as Yes.the ac will be converted to auto sweep ac.
Reply as on : 15.03.2025
29. Which document is required to open a private school account and an educational society pan
card is valid as tax proof to open a school account kindly guide us and provide required
documents list.
"For legal entity documents refer pt 12 page 38 of OPERATIONS DIVISION (KYC SECTION)
CIRCULAR NO. 05/2024
Reply as on : 15.03.2025, Reference : OPERATIONS DIVISION (KYC SECTION) CIRCULAR NO.
05/2024
30. Can customer request to handover his atm card to third person as customer is nri and living
in usa.
Refer pt 2.1.3 Debit Card can be issued to (iv) P.A. Holder/ holder of mandate
Reply as on : 15.03.2025, Reference : BA & RM DIVISION - SAVING DEPOSIT, DEBIT CARD, NRI
BUSINESS & OTHER LIBAILITIES BUSINESS CIRCULAR NO. 11/2024
31. Roles and responsibilities of customer service associates.
REFER HRMD CIRCULAR NO. 755/2024
Reply as on : 15.03.2025, Reference : REFER HRMD CIRCULAR NO. 755/2024
32. can staff withhold payment in an account due to it being a Non-KYC account
Refer pt 20. Freezing and closure of Non- KYC Compliance Accounts page 41 of Operations Division
(KYC Section) Circular No. 05/2024
Reply as on : 15.03.2025, Reference : Operations Division (KYC Section) Circular No. 05/2024
33. what is the procedure for withdrawal money from account if account holder is hospitalized
and in ICU.customer is not able to sign or in state to confirm the transaction .as account
holder is in unconscious state and his family member want to withdrawal mo
Refer Inspection and audit division circular no 64/2007. I&A CIRCULAR LETTER NO. 82 / 2009
dated dec 7, 2009(Operation of Bank Accounts by Old / Sick / Incapacitated Customers)
Reply as on : 15.03.2025, Reference : Inspection and audit division circular no 64/2007
34. can branch issue new passbook to customer having account in another branch
In CBS environment there are no restrictions if supported by application or request of the customer.
In order to provide better customer service and ease of banking, one more facility e-statement
registration has now been introduced through WhatsApp Banking. Refer DBTD CIRCULAR NO.
422023 also through email pnb one etc Refer Book of Instructions (Operations) Chapter-IV
Customers Accounts - General Instructions page 140.(Guidelines related to passbook
Reply as on : 15.03.2025, Reference : DBTD CIRCULAR NO. 42/2023
35. Minor account operated by mother, however minor became major now but she abended her
house. Her mother wish to withdrawal cash from the account. please guide can we permit her
mother to withdraw cash from the account operated by her and her daughter not p
From the date the minor becomes a major, he has the sole right to operate the account (not the
guardian)
Reply as on : 15.03.2025, Reference : kyc 05/2024
36. WHICH TYPE OF ATMDEBIT CARD PROVIDE INTERNATIONAL LOUNGE ACCESS
Refer BA RM DIVISION - SAVING DEPOSITS, DEBIT CARD, NRI BUSINESS OTHER LIABILITIES
BUSINESS CIRCULAR NO. 242023 DIGITAL PRODUCT - DEBIT CARD PREPAID CARD (all
 variants and available facilites)
Reply as on : 15.03.2025, Reference : BA RM DIVISION - SAVING DEPOSITS, DEBIT CARD, NRI
BUSINESS OTHER LIABILITIES BUSINESS CIRCULAR NO. 242023
37. What is the total debit entries in saving account in half year or yearly
The total number of withdrawals, from a saving accounts during half year, whether by cheque or
withdrawal etc. (for non-cash transaction excluding bank induced ATM IBS), should not exceed 40.A
service charge per withdrawal in excess of the limit prescribed shall be leviedRLBD 8-2022
Reply as on : 15.03.2025, Reference : RLBD 8-2022
38. how I entery legal entityplease send process or menu for this
LOOKLEI Menu option has been introduced for this purpose with details specified in CRMD Circular
No. 39- 2023
Reply as on : 15.03.2025, Reference : CRMD Circular No. 39- 2023
39. What is the extent of Accident insurance cover under pnb agni rakshak scheme
Personal Accident Insurance cover (Death) 50 Lakh Air Accidental Insurance cover (Death) 100 Lakh
Permanent Total Disability Insurance (PTD) 50 Lakh Permanent Partial Disability Insurance (PPD) 50
Lakh Refer BARMD CIRCULAR NO 09 2023
Reply as on : 15.03.2025, Reference : BARMD CIRCULAR NO 09 2023

Topic: Risk, Audit and Complaince - Complaince, Vigilance, I and A, Fraud Risk
management
Product: Compliance, Vigilance & IAD

1. Who can cash incharge in a branch

Cash balance must be kept in the strong room in the joint custody of the Head Cashier and the
Incumbent Incharge or the Deputy ManagerManagerSr. Manager (referred to as Cash Incharge)
(jointly referred to as Custodians of Cash). In branches where Strong Room is not provided, the Cash
balance must be kept in a fire burglar proof safe which must be kept at a secure place in the room of
the Incumbent Incharge. Please refer to IAD CIR. No. 19 2020 dated 31052020CHAPTER XIVCASH,
CUSTODY, CONTROL AND SAFEGUARDS AND DUPLICATE KEYS for complete information.
Reply as on : 31.03.2025
2. WE HAVE 4 OFFICER IN OUR BRANCH, SCALE 1 IS CHARGE TO DAILY ROUTINE, CAN WE
TAKE THE CHARGE OF CASHBRANCH KEY TO THE SCALE-1 OFFICER, WE ALREADY HAVE
SCALE-2 AND 3 PRESENT IN PRESENT.KINDLY GUIDE US IT IS COMPILSARY THAT SENIOR
MOST (SCALE-3_) CAN HOLD TH
Cash balance must be kept in the joint custody of the Head Cashier and the Incumbent Incharge or
the Deputy ManagerManagerSr. Manager as per Officer order issued by competent authority.For more
details please be guided by IAD CIR. No. 19 2020 dated 31052020
Reply as on : 20.01.2025, Reference : IAD CIR. No. 19 2020 dated 31052020
3. Who can be appointed as Enquiry office for scale II officer who has been served charge sheet.
Can it be a senior officer or it has to be mandatorily a chief manager.
There is no legal bar in appointing a junior official as an EO, the Bank generally appoints, as a matter
of policy, an Officer who is at least one rank senior in scale to the Charge Sheeted Employee (CSE).
Also be guided by 9.3.2 of Vigilance Manual 2022 available as per following address Knowledge
repository Manuals Vigilance.
Reply as on : 16.01.2025, Reference : Vigilance Manual 2022
4. What are the RBI guidelines and bank circulars in case of cyber fraud through UPI transaction
fraud committed against our customer What is banks liability in such cases
 Please be guided by point no 2.4.1. (Unauthorized Erroneous Debit) of CUSTOMER CARE CENTRE
CIRCULAR NO. 352024 dated 30.09.2024
Reply as on : 13.01.2025, Reference : CUSTOMER CARE CENTRE CIRCULAR NO. 352024 dated
30.09.2024
5. What is the role and responsibilities of Deputy Branch Manager
Please be guided by INSPECTION AUDIT DIVISION CIRCULAR No. 412017 (RESPONSIBILITIES
OF SECOND MAN AT BRANCHES) dated 21.10.2017
Reply as on : 03.01.2025, Reference : IAD CIRCULAR NO.41/2017 dated 21.10.2017
6. Is legal audit applicable to retail loans (like Housing loan) also
Please be guided by point no 2.3 Scope and Applicability of Legal Audit IAD CIRCULAR NO.142024
dated 01.04.2024 which states that All mortgage related documents, title deeds in respect of standard
accounts with aggregate credit exposure of Rs.5 Crore (FB NFB) above, that are mortgaged with the
Bank.Query Status: REPLIED
Reply as on : 31.12.2024, Reference : IAD CIRCULAR NO.14/2024 dated 01.04.2024
7. Sir,As per circular branch strong room keyholding ka kya circular hai 100 power ka kya circular
haiIncumbent ke moment ka kya circular hai
Please be guided by IAD Circular No. 12/2019 dated 31.05.2019
Reply as on : 31.12.2024, Reference : IAD Circular No. 12/2019 dated 31.05.2019
8. is the person from whose lens user(A) a loan was initiated and then sent to other user (B) then
to sanctioning authority. loan was recommended by user B. IN ANY CASE IF ANY LAPSES ARE
THERE WILL user A be also held responsible . kindly guide
Please be guided by point no 5 (BROAD AREAS OF RESPONSIBILITIES UNDER BORROWAL
ACCOUNTS) of IAD Circular No. 24/2024 (STAFF ACCOUNTABILITY POLICY) dated 15.06.2024.
Responsibilities for examining the roles of officials in borrowal accounts divided in 8 categories 1)
Appraising Officals 2) Recommending Officials 3)Sanctioning Authority 4) Execution of documents
5)Reports submitted by empanneled consultants etc 6)Post Sanction Follow up 7)Renewal/Review of
Credit Limits and 8) Consortium Advances. If user A is falling in any role mentioned above may be
held responsible.
Reply as on : 31.12.2024, Reference : IAD Circular No. 24/2024 (STAFF ACCOUNTABILITY POLICY)
dated 15.06.2024
9. in our branch clerical deny everywork plz define what is the duties of a CSA and sr.csa all work
of clerical is done by officer due to shortage of clerical . is clerical has power to deny the work
of entered in system
Please be guided by HRMD CIRCULAR NO. 755/2024 dated 21.03.2024 and Operations Division
(General Banking) Circular No. 23/2024 dated 03.06.2024. in which Duties and financial passing
powers of workmen is provided.
Reply as on : 31.12.2024, Reference : HRMD CIRCULAR NO. 755/2024 dated 21.03.2024 and
Operations Division (General Banking) Circular No. 23/2024 dated 03.06.2024
10. Kindly guide us with circular, about the competent authority to issue Tabular at circle level.
For issuance of Tabular at circle level Circle head is competent authority. Please be guided by IAD
Circular No. 242024 (Staff Accountability Policy) dated 15.06.2024 and Standard Operating
Procedures available in Knowledge Repository under IAD section
Reply as on : 31.12.2024, Reference : IAD Circular No. 24/2024 (STAFF ACCOUNTABILITY
POLICY) dated 15.06.2024
11. Can a concurrent auditor check entire physical cash of currency chest on his weekly
 inspection. if yes please mention circular no.
Please be guided by INSPECTON AND AUDIT DIVISION CIRCULAR NO: 19/2023 dated
30/03/2023 Reg - CONCURRENT AUDIT POLICY FOR DOMESTIC AND OVERSEAS
BRANCH/OFFICES FOR FY 2023-24 which mentions "Accounting of currency chest transactions
and delays / omission in reporting to RBI" but not the entire cash of the CC".
Reply as on : 15.05.2023
12. Can any PNB Bank employee create youtube channel for share personal experience on social
media platform after bank duty . Please suggest circular and other things.
You Tube Channel can be created by a staff member in individual capacity but in light of HRDD
Circular No. 782 dated 15/09/2018 Reg.: Social Media Policy for Employees & CORPORATE
COMMUNICATION DIVISION CIRCULAR NO. 04/2020 dated 07/12/2020 Reg: Sharing of Internal
Guidelines Over Social Media by Employees. Also if there is any aspect of remuneration from the
social media the same should be brought to the knowledge of Bank before starting the same as it is
not allowed as per OSR.
Reply as on : 15.05.2023
13. Can second man issue office order to subordinate staff members in presence of branch
incumbent?
The office order can be issued by the Incumbent InCharge only. In the absence of the Incumbent
InCharge the second man can issue the office order.
Reply as on : 15.05.2023
14. Can the date of birth be changed as submitted by the customer in Sukanya samridhi account
as DOB at the time birth certificate is submitted and now Aadhar card submitted by the
borrower.
Please be guided by GBD CIRCULAR NO. 31/2020 dated 01/06/2020 Reg - Sukanya Samriddhi
Account Scheme which mentions "The application in Form-1 (Annexure – 1) for opening an account
shall be accompanied by birth certificate of the girl child in whose name the account is to be opened,
along with required documents of guardian" There is no reference of Aadhar Card, so the DoB would
be that mentioned on the Birth Certificate.
Reply as on : 15.05.2023
15. Can we credit the FDR proceeds to a proprietory current account if his savings account has
been closed.
No, the same is not allowed as per extant rules of Bank and the customer be advised to either open a
saving A/c with us or provide a saving A/c number of any other Bank for the proceeds to be credited.
Reply as on : 15.05.2023
16. Can we do third party payment exceeding 50000 in bifurcated amount?
Please be guided by IAD Circular No 31 /2018 dated 01/10/2018 Reg - Consolidated circular on
INTERSOL TRANSACTIONS IN CUSTOMERS ACCOUNTS for details. The limits are fixed on per
day basis so a payment of more than 50,000/- is not allowed in saving A/c.
Reply as on : 15.05.2023
17. Can we issue passbook of other sol.kindly guide through circular
Please be guided by IAD Cir. No. 32 /2017 dated 21.08.2017 Reg - CUSTOMER S ACCOUNTS -
GENERAL INSTRUCTIONS where there is no reference of such restriction. The passbook may be
issued after exercising required due diligence as detailed in the circular.
Reply as on : 15.05.2023
18. Can we link mobile number of illiterate customer in his/her account through ALERTS menu so
 that he/she can get transaction update of his/her account on his/her mobile number? what is
the relevant circular? should we deny to link mobile number or NO? if No
Please be guided by CBS Circular No – ITD/CBS/43/2010 dated 10/05/2020 Reg.: SMS Alerts
Facility which mentions "The facility of SMS is available to all customers of the Bank" if the illiterate
customer gives a request for sms alert the same should be accepted by the bank after confirming the
same with the customer.
Reply as on : 15.05.2023
19. Can we make single demand draft more than 10lakh through cheque?
Please be guided by Circular No: ITD/CBS/60/2014 dated 30/09/2014 Reg - Consolidated Circular on
Demand Drafts which mentions "Do not issue single draft for 10 lakhs & above".
Reply as on : 15.05.2023
20. Can we open account of a minor of age 17 if the minor has no natural gurdian alive and he is
living with his uncle. Can we take the documents of uncle as gurdian and open account in self
mode? The minor belongs to Hindu community.
No, the uncle can be considered as guardian if he is appointed by court as legal guardian of the
minor by honourable court.
Reply as on : 15.05.2023
21. Can we transfer amounts in pnb accounts by using Combo Vouchers?
PNB 69 - Combo Transfer Voucher is used by Bank to transfer amount between Office A/c or for
recovery of charges / margin money from the customer s A/c. It is not to be used for transfer of fund
between customer s A/c. For further guidance, HO: IAD may be contacted.
Reply as on : 15.05.2023
22. Circular regarding Annual Deed Checking.
Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 90 / 2021 dated 19/05/2021 Reg
- CONSOLIDATED CIRCULAR - MORTGAGE OF IMMOVABLE PROPERTIES / ASSETS which
mentions "Every year, stock taking of title deeds be also done by branch official on rotation basis and
certificate to this effect should be given by the checking official, which should be recorded in the
register mentioned above for movement of title deeds".
Reply as on : 15.05.2023
23. customer has deposited post office cheque on 15-12-2022 and cheques return with other
reason link failure , we have sent cheque 4 times but rejected with same reason every time .
but on 5-01-2023 customer visited post office himself then told us to pres
The request of the customer be forwarded to the concerned Post Office with the sequence of events
and copies of return memo asking them to pay the interest amount as the "lack of service" was on
their part.
Reply as on : 15.05.2023
24. Customer wanted receiving counterfoil for Inward clearing cheque from official even after chq.
Drop box.
Please be guided by Code of Bank’s Commitment to Customers which mentions "We may provide a
drop box facility to enable you to deposit cheques to be sent for collection. Necessary precaution will
be taken to ensure that cheques deposited in the drop box are properly and promptly accounted for.
However, you may, if you so desire, hand over cheques at the counter against acknowledgement
instead of depositing in the drop box".
Reply as on : 15.05.2023
25. Father’s Name in the customer’s PAN and AADHAR cards do not match. We had directed the
 customer to rectify the same and submit the acknowledgement. kindly guide circular
regarding title mismatch of customer as customer is not conveince.
There is no such reference available in circular. However, if the mismatch is due to any omission the
correctness of the father's name may be ascertained by asking for the class X passing certificate of
the customer.
Reply as on : 15.05.2023
26. Fixed Deposit account in joint name with either or survivor operation, it it mandatory to obtain
signature of all the depositors on pre-matured closure of the account. please guide.
Yes, For closure of the A/c the signature of all the A/c holders is required. Because the Mode of
operation is E/s and would not be applicable for closure of the A/c.
Reply as on : 15.05.2023
27. FOR NEFT AND RTGS DEBIT CHEQUE VOUCHER PAY TO IS WRITING YOUR SELF FOR
NEFT?OR PAY TO BENIFICIARY NAME?
The word "Yourself" is to be explicitly mentioned on the Cheque as the amount is to be paid by the
applicant to us and we remit the amount to the beneficiary on behalf of the applicant through the
NEFT / RTGS System.
Reply as on : 15.05.2023
28. Head cashier work profile with details.
Please be guided by IAD CIRCULAR NO.31 /2016 dated 05/12/2016 Reg - BOOK OF
INSTRUCTIONS(OPERATIONS) CHAPTER XXVII–PASSING & SIGNING POWERS OF BANK’S
OFFICIALS for details.
Reply as on : 15.05.2023
29. How many cheque is to be taken for bulk rtgs? Also, should inter rtgs account be involved or
it is to be done directly?
From Circular No. ITD/CBS/13/2009 dated February 9, 2009 & ITD/CBS/12/2010 dated February 8,
2010 Reg: Facility of Upload of bulk transactions of RTGS/NEFT in CBS, it may be inferred that only
a single cheque would be required and no office A/c should be involved and the customer s A/c be
debited directly.
Reply as on : 15.05.2023
30. How many times return memo can be issued on same cheque presented for
payment/transfer?
There is reference of any cap on the number of "Return Memo" is to be issued.
Reply as on : 15.05.2023
31. If a company's few shareholders allege dispute among directors, do we need to freeze
account operation after getting their letter even without waiting for NCLT s/Govt s order to do
the same?
There is no specific reference available. You may be guided by IAD CIRCULAR NO.32 /2017 dated
21/08/2017 Reg - BOOK OF INSTRUCTIONS(OPERATIONS)–CHAPTER-IV CUSTOMER’S
ACCOUNTS-GENERAL INSTRUCTIONS for details.
Reply as on : 15.05.2023
32. If a third party cheque presented for cash payment, So how much can we pay the customer
without any identity card verification? Also confirm whether physical copy of Identity card is
required at counter or not. Is any prescribed limit for exemption of ID
If the bearer word is not stricken off on the cheque then there is no need to ascertain the identity of
the bearer. Please be guided by IAD Circular No 31 /2018 dated 01/10/2018 Reg - Consolidated
 circular on INTERSOL TRANSACTIONS IN CUSTOMERS ACCOUNTS for details. The limits are
fixed on per day basis so a payment of more than 50,000/- is not allowed in saving A/c.
Reply as on : 15.05.2023
33. In case of illiterates customer payment upto ten thousand it is mandatory for officers they
verify thumb impression please provide circular and related information.
Please be guided by CIRCULAR NO 21/2018 dated 05/06/2018 Reg - BOOK OF INSTRUCTIONS
(OPERATIONS) CHAPTER-VI SAVING ACCOUNTS which mentions "When a depositor has to
make a withdrawal, he/she will personally call at the Bank alongwith the Pass Book, the left/right
hand thumb impression of the depositor, will be taken on the withdrawal slip, in the presence of the
passing official. Before passing it for payment, the passing official will ensure by reference to the
photograph, the passbook, the identification mark(s), if any, that the withdrawal is being made by the
depositor himself/herself. He will also ascertain from the depositor the correct amount of withdrawal
and in token of his having done so, will affix his initials against the amount mentioned in the
withdrawal form".
Reply as on : 15.05.2023
34. In case of rtgs,neft in the face of the cheque it is in favour of bank,ie yourself or the party
name i.e. beneficiary.
The word "Yourself" is to be explicitly mentioned on the Cheque as the amount is paid by the
applicant to us and we remit the amount to the beneficiary on behalf of the applicant through the
RTGS System.
Reply as on : 15.05.2023
35. In practice it is said that officer is available for 24/7 for branch and even if he has complete his
work on time he cant leave branch without branch head permission after 5:00 PM also, this
thing is written anywhere or it is verbally applicable?
The detail may be found in OSR. Detailed guidelines can be sought from HO: HRDD / HRMD.
Reply as on : 15.05.2023
36. Is pps mandatory for cash payment above rs 50000?
Please be guided by OPERATIONS DIVISION (GENERAL BANKING) CIRCULAR NO.16/2023
dated 03/04/2023 Reg - MANDATORY POSITIVE PAY CONFIRMATION (PPS) FOR THE CHEQUE
OF AMOUNT Rs. 5 LAKHS & ABOVE PRESENTED IN CLEARING for details.
Reply as on : 15.05.2023
37. Is there any guideline to change the bait money after some time or can we use the bait money
if required?
Please be guided by Security Division Circular No: 15/2020 dated 22/05/2020 Reg - Standard
Operating Procedure on Cash Handling and Remittances - Bait Money for details.
Reply as on : 15.05.2023
38. One customer want to add his surname in his account. when he opened his account with
support of adhar card that account is opened properly. But now he is submitting application
for correcting in account name as per his new adhar card. kindly guide us can
Please be guided by Operations Division (KYC Section) Circular No. 05/2022 dated 26/04/2022 Reg
- KNOW YOUR CUSTOMER (KYC) POLICY, 2022 for details.
Reply as on : 15.05.2023
39. One of our customers having a current account in proprietorship. he want to change existing
account from prop to partnership. Can i change existing account from prop to partnership.
There is no such reference available in circular. However, in my opinion since the nature of entity
 (firm) has changed (even under the same name) a new A/c may be opened.
Reply as on : 15.05.2023
40. Please Guide how to settle PPF account against Death Claim .
Please be guided by 11. CLOSURE OF THE ACCOUNT ON DEATH OF THE ACCOUNT HOLDER:-
in GBD Circular No.87 /2019 dated 30/12/2019 Reg - PUBLIC PROVIDENT FUND SCHEME.
Reply as on : 15.05.2023
41. Pls guide regarding opening account of minor whose both guardians are blind and illiterate.
How to proceed with minor s account opening.
"Please be guided by "6.4 ACCOUNTS IN THE NAMES OF MINORS" given in IAD Cir. No.32/2017
dated 21.08.2017 or CHAPTER–IV CUSTOMER S ACCOUNTS-GENERAL INSTRUCTIONS."
Reply as on : 15.05.2023
42. Sir in case of cash credit account if customer is deceased and have submitted his documents
to close the account but due to the system error the account has not been closed after2
years. his legal heirs came and complain then the account is closed whether
Claim is applicable in case of deposit A/c. You, are requested to clarify / detail your query for an
appropriate response to be submitted.
Reply as on : 15.05.2023
43. We have FDR of amount 30.00 Lakh in the name of deceased customer who is survived by his
wife and legally adopted son. Nomination in FDR is in the name of his adopted son who is
minor but his mother has produced a court order dated 21.12.2021 stating that
The bank would have been discharged of its duties by paying the amount to the named guardian of
the minor nominee as per the nomination. After the production of the court order, Bank has to comply
with the court order after duly verifying the authenticity of the order and keeping the same in Bank s
record for future reference.
Reply as on : 15.05.2023
44. We have one cash counter in our Branch. Any lunch time prescribed for staff including
Cashier? All are following lunch time from 2 PM to 2:30 PM. In spite of finishing lunch early
(say 10 mnts) & during religious fasting, Staff & Cashier avails full 30 mi
Please be guided by CCC CIRCULAR LETTER NO.08/2017 dated 20/11/2017 REG: CONTINUITY
OF CUSTOMER SERVICE DURING BUSINESS HOURS IN BRANCHES- STAGGERING OF
LUNCH HOURS for details. However the lunch break of an employee should be of 30 minutes.
Reply as on : 15.05.2023
45. we have to transfer Rs 50.00 lakhs to another Saving Account of PNB but customer is illiterate
person with thumb impression and having no cheque . Can we transfer the amount on
voucher of customer and also guide along with circular.
As per extant guidelines "No cheque book will be issued to an illiterate depositor who must attend the
bank personally for withdrawing money". However as per RBD(Resource) HO, CIRCULAR:
No.67/2017 dated 29/08/2017 - Reg - CONSOLIDATED CIRCULAR - JOINT ACCOUNT OF
ILLITERATE PERSON WITH OTHERS AND ISSUANCE OF CHEQUE BOOK IN THESE
ACCOUNTS may be referred for issuance of cheque in the A/c. There is no reference of effecting
transfer of fund through a voucher is available in the circulars.
Reply as on : 15.05.2023
46. What is the definition of first party, second party and third party in case of a cheque
In case of cheque the First party is the drawer of the cheque (who has issued the cheque), the
second party would be the drawee i.e. the Bank (where the A/c has been opened) and the third party
 is the payee (bearer of the cheque other than the A/c holder).
Reply as on : 15.05.2023
47. What is the procedure for locker break open,if husband and wife were divorced wife has given
letter to close the locker but the husband whereabouts is not traceable and he is the one who
is having the keys and wife is not ready to pay the locker rent kin
"There is no such reference available in the circular. You are advised to seek guidance from Law
department of concerned CO in the matter."
Reply as on : 15.05.2023
48. What to do with old pay order whome details are not traceable. Can we credit in income.
The details of old / unpaid PO/CO can be obtained from the MIS Server and the origin of the fund
may be traced to credit the amount to the concerned Account/s. If the PO still remains untraceable
the same may be credited to miscellaneous income Head.
Reply as on : 15.05.2023
49. While giving non personalised card in either survivor account. Both account holders
signature is required or not?
While issuing debit card in A/c with mode of operation E/S, signature of both the A/c holders would
be required as issuing a debit card does not come under "operation".
Reply as on : 15.05.2023
50. Who is supposed to be the guardian of a Muslim minor ? Is there any recent change?
Please be guided by IAD Cir. No.32/2017 dated 21.08.2017 CHAPTER–IV CUSTOMER S
ACCOUNTS-GENERAL INSTRUCTIONS for details.
Reply as on : 15.05.2023

Topic: Risk, Audit and Complaince - Integrated Risk Management

Product: Rating

1. What is criteria to charge penal interest for overdue risk rating like if rating is done on
15.02.2025 and rating was expired on 31.12.2025 then overdue charges will be collected from
01 jan to 14.02.2025 or till 28.02.2025 and applicable charges will be
Sir/Madam, Penal interest shall be charged till 14.02.2025 and it will be calculated on total outstanding
as per IRMD LA 402024 for the period of default i.e. until fresh rating is available.
Reply as on : 12.03.2025, Reference : IRMD LA 402024
2. Sir, Do we need to do Rating in PNB SCORE for microfinance loan. we are doing loan loan
under microfinance scheme as per AGRI DIVISION circular no. 712023. Also There is no tab for
rating in Lens.Please guide
Sir, Rating is waived up-to Rs. 1.00 lakh in such advances as per LA Circular No. 512024 page no.
158192.
Reply as on : 04.03.2025, Reference : LA Circular No. 51/2024
3. Kindly quote the circular Number related to acceptance of Projections during Rating. And also
mention who will accept the projections to be sent to ZRMC.
Sir, please refer IRMD CIRCULAR No. 502024, date 26.12.2024 for acceptance of projections.
Further, projections in any proposal will be accepted by the sanctioning authority however there are
several factors which impacts the projections submitted by the borrower and projections should be
supported by the necessary documents, if any, business plan of the borrower, present market
situations, production capacity in case of manufacturing unit etc.
Reply as on : 01.03.2025, Reference : IRMD Circular No 50/2024
4. As per IRMD Circular No 502024 Credit Risk Rating dated 26.12.2024 During the extended
validity period of the rating penal charge @ 0.50 (within overall cap)shall be chargeable, till the
rating is not renewed in regular rating model.With reference to abov
Sir, The validity period of the existing rating may be extended while carrying out review of rating in
Dynamic Review Rating Model for a maximum period of 3 months in a single dynamic review,
irrespective of sanctioning authority and maximum extended period could be 06 months so as the
case may be.Penal charge @ 0.50 will be calculated on total outstanding as per IRMD LA 402024 for
the period of default i.e. untill fresh rating is available (Referred Cir. IRMD LA 402024).
Reply as on : 18.02.2025, Reference : IRMD Circular No 50/2024
5. We have received a MSME proposal under PNB Sanjeevani Scheme for Rs. 100.00 lakh. We are
in processing the proposal and rating to be initiated.As per PNB Sanjeevani scheme vide
MSME cir no. 71/2024 dated 15.10.2024, rating for credit limits above Rs. 50.0
Sir, as per MSME DIVISION CIRCULAR NO.72/2024, Date 17.10.2024 in case of financing under
PNB Sanjeevani Scheme rating shall be done in PNB SCORE for amount up-to Rs. 1.00 Cr.
Reply as on : 01.02.2025, Reference : MSME DIVISION CIRCULAR NO.72/2024
6. A borrower rated as B1 (ABS 24 dt 22.7.2024) with collateral of 40 having exposure of Rs.60.00
Crores. While conducting dynamic rating in the account rating of the company stood at B2.
Please guide whether loaning power based on dynamic rating B2 will be
Sir, as per IRMD LA Cir. No. 50/2024 in chapter no. 6 it has been mentioned that in case there is
downgrade in Dynamic Review Model then how it will impact the present rating of the borrower i.e. if a
borrower having last rating A4 and suppose rating have been downgraded by 2 notches in Dynamic
Review Model then rating will become B2 so in this case what measures are to be taken into account
are mentioned in the said circular. Now in present case as the rating have been downgraded from B1
to B2 in Dynamic Review Rating Model so in my opinion further actions in the account will be
governed by considering the rating as B2.
Reply as on : 01.02.2025, Reference : IRMD LA Cir. No. 50/2024
7. Can we do Rating in PNB SME SCORE on Provisional Balance sheet dated 31.12.2024.Borrower
is existing one and having Audited Balance sheet of last 2 years i.e. 31.03.2023 31.03.2024.
Sir/Madam, In SME Score Audited Balance sheet is not necessary. You may refer MSME 552020 for
detail of PNB SME Score guidelines. PNB SME Score limit was also revised vide IRMD 212022.
Reply as on : 24.01.2025, Reference : MSME DIVISION CIRCULAR NO. 55 / 2020
8. If there is change in internal risk rating in the account of existing borrower than from which
date rate of interest will be changed in CBS
In this regard, for MCLR based accounts IRMD LA Circular No 1682024, Annexure-V, Para-A, Point-
19 prescribes as underReset of spread based on the change of the risk profile of the borrower (upward
or downward revision in risk rating) should be done as and when there is revision in risk rating of the
borrower, unless specifically mentioned in the sanction for continuation of concessional spread by
competent authority.Further, for RLLR based account, IRMD LA Circular No 1682024, Annexure-V,
Para-B, Point-5 prescribes as underAny up-gradation down-gradation in External Internal Rating of the
borrower shall be treated as an event of change in credit risk profile of the borrower and credit risk
premium component of spread shall change accordingly.
Reply as on : 18.01.2025, Reference : IRMD LA Circular No 1682024
9. Can you please elaborate where we have to use PNB SME SCORE rating and where we have to
user PNB TRAC rating
Dear sir please refer MSME DIVISION CIRCULAR NO.722024, Dt. 17.10.2024, IRMD Circular No.-
372019, Dt. 31.12.2019 and IRMD LA Cir. No. 51 2024, Dt. 20.04.2024 (from page no. 153192 to
 160192)
Reply as on : 22.11.2024, Reference : MSME DIVISION CIRCULAR NO.722024
10. A Firm is enjoying CC limit of Rs.125.00 Lacs under GST Express existing exposure is rated
under Scoring model for GST Express. Now he has approached for a Commercial Loan of Rs
25.00 Lacs under PNB Transport scheme Whether we can do rating on standalon
Please refer MSME DIVISION CIRCULAR NO. 67 2023, Dt. 13.09.2023, MSME DIVISION
CIRCULAR NO.722024, Dt. 17.10.2024 and MSME DIVISION CIRCULAR NO. 462024, Dt.
03.07.2024 and select the respective rating module for PNB Transport Scheme i.e. PNB Score.
Reply as on : 22.11.2024, Reference : MSME DIVISION CIRCULAR NO. 67 2023
11. Is it necessary to do rating of stand-alone term loan of outstanding balance Rs. 106 lakhs Plz
answer with circular quote.
Sir rating has to be done as circular says any exposure more than Rs. 1.00 cr rating has to be done
in trac. No exceptionforthis.
Reply as on : 10.11.2024, Reference : IRMD Circular No.- 37/2019
12. Which scheme to select in PNB SCORE SME while doing scoring of a Small MSME
manufacturing unit for a fresh loan under MUDRA Scheme for below Rs. 10 Lakhs There is no
MUDRA scheme available in SME SCORE.
Madam Sir,Please go through the MSME DIV. MASTER CIRCULAR NO. 55 2020, date 27.03.2020
and IRMD Circular No. 212022, date 07.05.2022 and select appropriate rating model as per the
circular.
Reply as on : 21.08.2024, Reference : MSME DIV. MASTER CIRCULAR NO. 55 2020, date
27.03.2020 and IRMD Circular No. 212022, date 07.05.2022
13. A Firm is enjoying CC limit of Rs 80.00 Lacs under GST Express along with a TL limit of Rs
11.30 Lacs. Now he has approaced for a Commercial Loan of Rs 25.00 Lacs. Kindly clarify
whether we can do credit risk rating under PNB SME Score for transport schem
Madam Sir, As per MSME DIVISION CIRCULAR NO. 67 2023, date 13.09.2023, Consolidated IRMD
Circular No.- 372019, date 31.12.2019 and as per IRMD Circular No. 212022, date 07.05.2022 rating
shall be done in PNB TRAC.
Reply as on : 02.08.2024, Reference : Madam Sir, As per MSME DIVISION CIRCULAR NO. 67
2023, date 13.09.2023, Consolidated IRMD Circular No.- 372019, date 31.12.2019 and as per IRMD
Circular No. 212022, date 07.05.2022 rating shall be done in PNB TRAC.

Topic: Sales and marketing - Third Party products

Product: Third partty Products

1. Which variant of Credit Card is valid for internaional airport lounge access and for how many
times
International transaction can be enabled through PNB Genie app login throughwebsite
www.pnbcard.in or by submitting Annexure-17 through registered email ID. . Pnb rupay platinum credit
card,PNB RuPay SelectPNB RuPay Millennial Credit Card .The Cards are accepted for cash
withdrawal at all ATMs of PNB and ATMs of otherbanks in India abroad, which accept VISA RuPay
Cards. ( if Credit Card is enabled for international usage).Please refer to BUSINESS ACQUISITION
RELATIONSHIP MANAGEMENT DIVISION(CREDIT CARD) CIRCULAR NO. 82024 dated 16-07-
2024regarding MASTER CIRCULAR PNB CREDIT CARD GUIDELINES FOR
FIELDFUNCTIONARIES
Reply as on : 21.09.2024, Reference : BARM credit card 08/2024
Product: Third Party products

1. how can I change the account number for receiving dividend of our ban
Please send demat account modification form to [email protected]
Reply as on : 15.05.2025, Reference : NA
2. Unable to found circular regarding Sound Box for business persons. Kindly let me know the
circular related to Sound box (BHIMBOX) apply and maintainance charges.
Please refer to CREDIT CARD AND MERCHANT ACQUIRING BUSINESS CIRCULAR NO. 72023
dated 10-04-2023 and BA RM DIVISION CURRENT DEPOSIT MERCHANT ACQUIRING BUSINESS
CIRCULAR NO 142023 dated 02-11-2023 for soundbox
Reply as on : 15.05.2025, Reference : CCD 7/2023 and BARM 14/2023

Product: Third Party Products

1. please provide the corporate credit card list of documents and cir. no thanks
Documentation for Corporate Credit Card withIndividual LiabilityFrom Corporate Corporate will
authorize an officer (as is on Banks record), to recommend the applications for Corporate Credit Cards
by putting his signature along with stamp of the company at the space provided in the application form
at Declaration by the Company Signatory and forward the applications on prescribed format.(Annexu
re-8)b) From ApplicantAll applications must be accompanied by self-attested copies of the following
documents1. Proof of residence. 3.ID Proof2. Proof of Income. 4.PAN Note Applicant must be KYC
compliantFor more details (documentation), please refer to Page 42 and 45 of BUSINESS
ACQUISITION RELATIONSHIP MANAGEMENT DIVISION(CREDIT CARD) CIRCULAR NO. 82024
dated 16-07-2024 regarding MASTER CIRCULAR PNB CREDIT CARD GUIDELINES FOR FIELD
FUNCTIONARIES
Reply as on : 28.04.2025, Reference : BARM 8/2024
2. A cc customer wants to enhance UPI credit limit in his cc account since maximum of Rs. 1
Lakh is allowed as credit from UPI customer to our CC borrower. How to enhance the UPI limit
Please guide
As per the guidelines, For normal UPI, the transaction limit is up to Rs 1 lakh per transaction. For few
specific categories of transaction in UPI like capital market,collections, insuarance,foreign inward
remittances , the trasaction limit is up to Rs 2 lakh and for the Initial public offering and retail direct
scheme, the limit is up to Rs 5 lakh per transaction.
Reply as on : 21.04.2025
3. Respected sir , i want to know about results of article writing competition 2025 published by
SMEAD division
Respected sir or madam, its not published yet.Other than publishing in PNB ECOLENS APRIL 2025,
the results of the article writing competition would also be uploaded on the PNB KnowledgeCentre site
Reply as on : 07.04.2025, Reference : NA
4. Where can an employee submit some suggestion regarding the digital products and softwares
like tab banking software of our bank
You can share your ideas or suggestions at Lead the parivartan portal after clicking on the link for
LEAD THE PARIVARTAN available on Knowledge Centre and on Non CBS Home page or use URL
ashttpsmypnb.inideasindex.aspx
Reply as on : 28.03.2025, Reference : NA
5. please Provide corporate credit card scheme
Please refer BUSINESS ACQUISITION RELATIONSHIP MANAGEMENT DIVISION(CREDIT CARD)
 CIRCULAR NO. 82024 dated 16-07-2024 regarding MASTER CIRCULAR PNB CREDIT CARD
GUIDELINES FOR FIELD FUNCTIONARIES for corporate credit card
Reply as on : 27.03.2025, Reference : BARM 8/2024
6. How can we surrender the QR Code soundbox
For surrending the QR Code sound boxIf Bharat QR- Then LTS Portaland If Bhim QR- Then SPSD
Reply as on : 26.03.2025, Reference : NA
7. What is process of opening demat account of HUF account
Non individual demat account opening form to be filled and sent to depository back office along with
the requisite documents.Procedure for opening HUF account(a) Open the beneficiary account in the
name of the Karta of the HUF. The HUF account should not have joint holdings (NSDLPI20021346
dated August 12,2002).(b) POI and Proof of Address of Karta should be obtained(c) PAN details of the
HUF should be captured in the DPM System after due verification (d) Since Clients are required to
open HUF(depository) accounts in the name ofKarta, they may face difficulty in encashing cheques
demand drafts in respect of dividend interest warrant, since the bank account may have been opened
in the name of HUF. For this purpose, RBI has clarified that a mandate may be taken by banks from
the accountholder that the cheques drawn in favour of Karta can also be collected in the account of
HUF and vice-versa
Reply as on : 24.03.2025, Reference : NA
8. Can we share account number of customer the third party product representative Kindly share
bank guidelines on information that can be shared with such sales representative.
No account no to be shared.They can approach the customer themselves in the branch.They can
disseminate the requisite information in respect of the insurance products offered for sale by the
insurers with whom the bank has arrangement and take into account the needs of the prospect while
recommending a specific insurance plan.Please refer barm third party products cir no 182024 dated
18.06.2024 for the policy of distribution of insurance products
Reply as on : 23.03.2025, Reference : BARM 18/2024
9. how to generate statement of BHIM QR or how customer can geenrate the statement online.
PNB QR Merchant app (available on playstore)For transactions received through Bharat QR. For
transactions received through BHIM upi. Pnb one or statement is the only possible wayout
Reply as on : 23.03.2025, Reference : NA
10. Where are from we obtain BSR CODE OF BRANCH
You can get it from challan identification number (cin) or tds certificate, and banks corporate website
www.pnbindia.in and SOLDET option in cbs
Reply as on : 23.03.2025, Reference : NA
11. How can update isfc and micr in any DP id.
Client can mail to depository on kindly email to [email protected] from his registered mail id for
updation of ISFC MICR
Reply as on : 10.03.2025, Reference : NA
12. How to convert the Gold bond purchased through branch to Demat form financing against
gold bond
Please send the dematerialization request form and annexure IV at [email protected] and
[email protected]. i will send it to your watsapp no. You can download the forms from pnb
corporate website www.pnbindia.in or through forms in knowledge repository
Reply as on : 10.03.2025, Reference : NA
13. Account linked to demat account is closed. But pnb shared has been purchase with thats
demat account,kindly guide us
 Take Demat Modification form or account change form and send it to depository through mail at
[email protected] as account is mandatory for demat services
Reply as on : 03.03.2025, Reference : NA
14. HOW TO CALCULATE LIMIT FOR ISSUING RUPAY PLATINUM CREDIT CARD
lip or amountcredited in customers account with documentary evidence for SalariedBusiness Self
employed Professional for issuing Rupay Platinum is Rs 250000.For other queries related to credit
card, please refer to BUSINESS ACQUISITION RELATIONSHIP MANAGEMENT DIVISION(CREDIT
CARD) CIRCULAR NO. 82024 dated 16-07-2024 regarding MASTER CIRCULAR PNB CREDIT
CARD- GUIDELINES FOR FIELD FUNCTIONARIES
Reply as on : 03.03.2025, Reference : barm third party 08/2024
15. Please let us know that which forms are require dto keep at branch while executing PAYPREM
and INSADM
We have to keep cheque with policy details writted on its back side in the branch
Reply as on : 25.02.2025, Reference : NA
16. We need to formulate a policy on positioning of metlife agents in branches. At present there
seem to be no correlation or information passed to bank from circle office as to the identity of
a metlife agent being positioned in branch. As seen, one fine day
When a FLS leaves the job, its informed to the concerned circle office by email, which in turn informs
the branches. regular mapping of metlife staff and mapped branches is being shared by metlife
officials with zonal office and circle office team. All mutual concerned matters like mapping and
availabilty of FLSstaff are discussed in steering committee meetings at circle office level and zonal
office lever. AS per BA RM DIVISION - THIRD PARTY PRODUCTS WEALTH
MANAGEMENTCIRCULAR NO.152024 dated 13.06.2024 regarding POLICY FOR MARKETING OF
THIRD-PARTY PRODUCTS, Branch Head to ensure that No FLSsARMsAgents of third party is
allowed branch entry without the ID Card will always ensure compulsory wearing of the same
Reply as on : 20.02.2025, Reference : barm third party 15/2024
17. How to de-install Bharat QR Soundbox
THrough LTS portal on Non-Cbs Page, you can uninstall Bharat QR SoundboxQ
Reply as on : 17.02.2025, Reference : NA
18. From where we can get acknowledgement of receipt of deduction of PNB Metlife policy
You can get acknowledgement of receipt through whatsapp service of pnb metlife and khushi app or
through direct login into pnb metlife
Reply as on : 16.02.2025, Reference : Na
19. can we issue international credit card in CC or current account of an MSME borrower, please
guide for the extant bank guidelines to guide the customer
Any applicant who meets the criteria as per the BUSINESS ACQUISITION RELATIONSHIP
MANAGEMENT DIVISION(CREDIT CARD) CIRCULAR NO. 82024 dated 16-07-2024 can avail the
facility of credit card like age between 21-70 years, literate , independent financial means and
minimum net annual income etc. There are no such restriction. After issuing card,International
transaction can be enabled through PNB Genie app login through website www.pnbcard.in or by
submitting Annexure-17(as per circular) through registered email ID. Further, international usage will
beactivated for those Credit Card holders only whose PAN is linked to the Credit Cardaccount
Reply as on : 16.02.2025, Reference : BARM 8/2024
20. staff HL sanctioned with METSURAKSHA PREMIUM, premium debited on 090125 at the time of
premium deduction staff already intimate that she is diabetic and as per this medical done.
 They have rejected the policy saying customer is diabetic and refund the amo
Please take medical report and declaration letter from her that she is diabetic and they can reissue
the metloan policy.there is no issue regarding that . we can issue her term plan also
Reply as on : 12.02.2025, Reference : NA
21. Which companies offer Credit Life Policy to customers , is there any circular or notification
Pnb metlife- Met loan and Life Suraksha. Please refer to RABD CIRCULAR NO 492024 dated 20-05-
2024 and RABD CIRCULAR NO 03 2025 dated 07-01-2025 regarding ADVISORY ON CREDIT LIFE
INSURANCE IN HOME LOANS
Reply as on : 12.02.2025, Reference : RABD 49/2024 and RABD 3/2025
22. :Respected Sir,Can we do any transfer using a combo voucher(SIGNED BY THE CUSTOMER),
or do we need only cheque for transfer from customers account to third party insurance
productsKindly guide in this matter.
As per the CUSTOMER ACQUISITION DIVISION CIRCULAR NO. 17 2021 dtd 11.02.2021 regarding
Payprem menu.It is necessary to take authority letter from the customer in case the instrument typeis
a VC (Voucher) and keep in confirmatory with IAD circular no 312018. A field is alsoprovided in the
menu which should be Y in case of VC.AS per IAD 312018, The Transfer Vouchers are meant for
branch use only and are not an instrument for use by the customers for carrying out the transactions
in their accounts. In case of authority letter, the signatures on the letter would be verified from the
specimen signatures on the record of thebranch and after satisfying about the genuineness of the
authority from the customer, a Transfer Debit Voucher, quoting the date of the letter andnumber, if
any, is prepared and signed by a checking official. The letter, after dealing with the instructions,
would be filed with the related voucher.
Reply as on : 12.02.2025, Reference : CAD 17/21 and IAD 31/2018
23. s proper Shop setup and stock required for application of POS machine
Yes proper Shop setup and stock required for application of POS machine
Reply as on : 30.01.2025, Reference : NA
24. Dear team,kindly refer any latest circular for issuing corporate credit card.
Please refer to BUSINESS ACQUISITION RELATIONSHIP MANAGEMENT DIVISION(CREDIT
CARD) CIRCULAR NO. 82024 dated 16-07-2024 regarding MASTER CIRCULAR PNB CREDIT
CARD GUIDELINES FOR FIELD FUNCTIONARIES. There you can get the guidelines like powers
etc of issuing corporate credit card
Reply as on : 28.01.2025, Reference : barm 8/2024
25. for internet banking
Please elaborate your query
Reply as on : 24.01.2025, Reference : NA
26. How need to be done to unfreeze individual demat account Kindly guide
Please ask customer to completely filled demat account modification form along with kyc and submit
it to [email protected]. You will get this form in pnb corporate website www.pnbindia.in.will
also send you this form
Reply as on : 24.01.2025, Reference : NA
27. Dear team,kindly refer any latest circular for issuing corporate credit card.
Please refer to BUSINESS ACQUISITION RELATIONSHIP MANAGEMENT DIVISION(CREDIT
CARD) CIRCULAR NO. 82024 dated 16-07-2024 regarding MASTER CIRCULAR PNB CREDIT
CARD GUIDELINES FOR FIELD FUNCTIONARIES. There you can get the guidelines like powers
etc of issuing corporate credit card
 Reply as on : 24.01.2025, Reference : BARM 8/2024
28. HOW MANY LOUNGES ELIGIBLE IN VISA SIGNATURE CORPORATE CREDIT CARD WITH
CORPORATE LIABILITY. KINDLY REPLY AND ALSO MENTION THE CIRCULAR NO. WITH
PAGE NO.
Please refer to Barm Credit card 82024 regarding Master circular on credit card guidelines for field
functionaries.Sir,lounge facility is available to Rupay platinum,rupay select or rupay millennial only.In
corporate credit card with corporate liability, visa gold and visa platinum credit cards are given,in
which lounge facility is not mentioned in the aforesaid circular
Reply as on : 23.01.2025, Reference : barm 8/2024
29. please provide the list of MCC Codes for application of BHIMSHOP QR
While entering menu option BHIMPSHOP ,you have to fill customer details like account no. , mobile
no.,merchant name,address,DOB,country,branch email etc.You have to enter merchant type like
p2m or p2pm. After choosing the merchant type, you have to search sub codes by clicking on the
searcher button.There are more than 1000 Sub- codes, like 0742-veteniary services, 0743 wine
producers, 0763 agricultural cooperatives ,5718 fireplaces ,4121 taxi cabs, 4011 rail rodes, 2791
typsetting,3020- air india etc . You have to select as per your merchant code.You can see the
process of menu option BHIMSHOP in the circular PNB BHIM UPI QR Merchant Acquiring Solution
(P2M P2PM) of MERCHANT ACQUIRING CIRCULAR NO. 012021 dated 23.02.2021-page 21
onwards
Reply as on : 20.01.2025, Reference : MAB 01/2021 and practical updation
30. As per the Customer Acqisition Divisio Circular No 052023 dated 02.01.2023, bank has
approved Group Care 360, Personal Accident and Critical illness by our tie-up partner, Care
Health Insurance Ltd, wherein Plan A is for Retail Borowers e.g. Housig loan,
In case of metloan and life suraksha plan,one time premium has to be paid by the customer covering
the housing loan for 30 years or up to the 70 years age of borrower and in case of group care 360
personal accident , plan A covers all loan borrowers like retail,msme,agriculture etc.policy tenure is
12345 years.It means covering up to 5 years..Both the plans are different. If they are taking plan for 1
year,they have to pay premium for 1 year only.if 2 years,they have to pay for 2 years.In my personal
view,i think covering up to longer period in single premium is more consumer pocket friendly and it
will cover up to the products life.No plan is substitute of others.Both are different. Rest,you can take
decision by evaluating both the circulars by referring Barm third party 472024 for care 360 personal
accident and rabd 492024 for met loan and life suraksha . Thanks
Reply as on : 16.01.2025, Reference : BARM third party 47/2024 and rabd 49/2024
31. :what should be the user name and password of n Pnb Bhim QR Merchant app.
User name would be the Registered Mobile No. and sms of Password would be recieve in his mobile
no. If he has not received it , then the customer has to reset the password by clicking on Forget
Password and and OTP authentication
Reply as on : 10.01.2025, Reference : NA
32. Agni rakshak PAI amount
ersonal Accident Insurance cover (Death) 50 Lakh Air Accidental Insurance cover (Death) 100 Lakh
Permanent Total Disability Insurance (PTD) 50 Lakh Permanent Partial Disability Insurance (PPD) 50
Lakh Additional PAI Cover on Death due to action against Anti- national Terrorist Naxalites Foreign
enemy activities 10 Lakh Transportation of Imported Medicine 10 Lakh Cost of Plastic Surgery Burns
10 Lakh Education cover for dependent children 5 Lakh per year for four years Girl child cover - (For
marriage) (18 - 25 Yrs.) 5 Lakh Death after Coma 2 LakhPlease refer to BA RM DIVISION THIRD
PARTY PRODUCTS GOVERNMENT BUSINESSCIRCULAR NO 09 2023 and RETAIL LIABILITY
 BUSINESS DIVISION CIRCULAR NO. 35 2022 for pnb agni rakshak schem
Reply as on : 10.01.2025, Reference : BARM 09/2023 & RLBD 35/2022
33. Whether 100 finance can be provided for met life suraksha premium in home loan
Yes 100Cost of one-time credit life insurance cover premium, which is available to the Home Loan
borrower(s) ON VOLUNTARY BASIS, may be financed at the optionof the Home Loan borrower(s).
The same shall be over and above the extent of loan, at prescribed margin, for which the customer is
otherwise eligible and subject to maintenance of LTV ratio and repaying capacity of the
customer.Please refer to PNB HOME LOAN- CONSOLIDATED GUIDELINES RABD CIRCULAR NO
572024 dtd 29-06-2024
Reply as on : 08.01.2025, Reference : RABD 57/2024
34. :can a joint account be opened by illiterate customer
:An Illiterate person may be allowed to open joint account with other illiterateperson subject to
compliance of KYC norms. No cheque book will however be issued in the joint account of illiterate
persons.An illiterate person may also open joint account with another literate person whois closely
related to him which will be operated jointly or severally. Cheque Book can be issued to Literate
Person in such accounts where operationmandate is as Either or Survivor.Please refer
toRBD(Resource) HO, CIRCULAR No.672017
Reply as on : 06.01.2025, Reference : RBD 67/2017
35. The application form for merchant credit card is not available in the forms section of
knowledge repository and the form is the circular (BARM 102024) has the watermark. Where
can I get the form without the watermark
Mail to [email protected] for the form or You have to fill form in CCAPP and after completion ,
take print out and get signed it by the customer and sent this copy to CCPC. Alloted card will be of
merchant categoty, if account no. of CC or Current account was selected at the time of issuance in
the menu Option
Reply as on : 06.01.2025, Reference : NA
36. :can a joint account be opened by illiterate customer
:An Illiterate person may be allowed to open joint account with other illiterateperson subject to
compliance of KYC norms. No cheque book will however be issued in the joint account of illiterate
persons.An illiterate person may also open joint account with another literate person whois closely
related to him which will be operated jointly or severally. Cheque Book can be issued to Literate
Person in such accounts where operationmandate is as Either or Survivor.Please refer
toRBD(Resource) HO, CIRCULAR No.672017
Reply as on : 06.01.2025, Reference : RBD 67/2017
37. The application form for merchant credit card is not available in the forms section of
knowledge repository and the form is the circular (BARM 102024) has the watermark. Where
can I get the form without the watermark
Mail to [email protected] for the form or You have to fill form in CCAPP and after completion ,
take print out and get signed it by the customer and sent this copy to CCPC. Alloted card will be of
merchant categoty, if account no. of CC or Current account was selected at the time of issuance in
the menu Option
Reply as on : 06.01.2025, Reference : NA
38. 100
Please elaborate your query
Reply as on : 04.01.2025, Reference : NA
39. :Please enter the details in CRM How to transfer Shares in minor Demat account
Shares can be transferred through DIS-Delivery instruction slip
Reply as on : 04.01.2025, Reference : NA
40. Can POS terminal of pnb accept foreign cards
Yes, it can be accepted but its not a default function. customers request to be submitted to worldline
by submitting application to the marketing department of circle office dealing with POS or can mail
application ton to [email protected] and after risk assessment by Worldline team, it will be activated
Reply as on : 04.01.2025, Reference : NA
41. Referral Code PCSL AMULif Staff refer Where is it mention
Please enter the details in CRM app or open the account with your user id via tab
Reply as on : 21.12.2024, Reference : NA
42. :Please enter the details in CRM app or open the account with your user id via tab
Please take the application along with copy of death cerificate from the customer and get it verified
by the bank official and mail to [email protected] .If there are holdings or shares in the Demat
account, they can be done through transmission. For more queries, please refer to BA RM DIVISION
- THIRD PARTY PRODUCTS WEALTH MANAGEMENT CIRCULAR NO. 16 2024 dated 13-06-2024
regarding POLICY FOR DEPOSITORY SERVICES ASBA
Reply as on : 21.12.2024, Reference : BARM 16/2024
43. My SGB interest comes in physical mode through cheques that is very minimal. so please
guide me. How can i make changes so that it comes directly to my account not through
cheques
Please write a mail to [email protected] through your branch id enclosing or attaching your request
(attested by the branch head mentioning the issue , you are facing.
Reply as on : 20.12.2024, Reference : NA
44. how to convert SGB to demat form
Send the original shares along with Detamerialization form to depository [email protected]
and address of depository is 67, Sonawala Building, BS Marg Fort, Mumbai 400023. Contact no-022-
43430700730. You can get the form from Banks corporate site www.pnbindia.in
Reply as on : 15.12.2024, Reference : NA
45. Please Clerfy the charges regarding POS Machine And Bhim BOX
Monthly rent Transaction amtfor Lite GPS MposUp to 20000 400above Rs 20000 to rs 50000
300Above 50000- NilThere are other charges for Android and GPRS also. Please refer to BA RM
DIVISION CURRENT DEPOSIT MERCHANT ACQUIRING BUSINESSCIRCULAR NO 132023 dated
12-10-2023 for REVISED MONTHLY RENTAL ON POINT-OF-SALE (POS) TERMINALSand For
charges for Bhim Box , please refer to BUSINESS ACQUISITION RELATIONSHIP MANAGEMENT
DIVISION (BARM)- CURRENT DEPOSITS MAB CIRCULAR NO. 052024 dated 12-02-2024
Reply as on : 15.12.2024, Reference : BARM 13/2023 and BARM 05/2024
46. Rupay select claim form
Tata AIG General insurance company Ltd. covers the insurance of rupay select. Claim form for select
is at Page no 28 in BA RM DIVISION - SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
LIBAILITIES BUSINESS CIRCULAR NO. 102024 Dated 19-04-2024 covering RUPAY INSURANCE
PROGRAM 2024-25 FOR RUPAY PREMIUM PMJDY DEBIT CARD HOLDERS
Reply as on : 15.12.2024, Reference : barm 10/2024
47. kindly provide limits for inremit
For walk-in customers(not having account with Pnb)-50,000 per remittance with a maximum of 12
 remittances in a year. For Pnb Customer-2 lakh in case when remitter is having account in our
Bank.No number of transactions cap in a yearPlease refer to OPERATIONS DIVISION (EPS CELL)
CIRCULAR NO. 03 2021 Dated 25-10-2021 regarding ENHANCEMENTS TO INDO-NEPAL
REMITTANCE FACILITY SCHEME for more details
Reply as on : 15.12.2024, Reference : operations EPS 03/2021
48. If SIP mandate failed due to insufficient fund , any charges for it
If SIP mandate failed due to insufficient balance, then mutual fund company tries 3 times to deduct
the amount .If same error occurs again,SIP will be deducted next month,else it will be different for
different companies. For Service charges , please refer to BUSINESS ACQUISITION
RELATIONSHIP MANAGEMENT DIVISION(DEPOSIT MARKETING) CIRCULAR No. 072024 dated
01-10-2024 regarding MODIFICATION IN NON-CREDIT RELATED SERVICE
CHARGES(GENERAL BANKING) - point 4 outward returning charges
Reply as on : 09.12.2024, Reference : barma 07/2024
49. How to withdraw funds from NCMC wallet as it is physically not working and customer wants
to transfer the remaining funds to her saving account
We have NCMC credit card and NCMC Debit card in PNB. Please refer to BA RM DIVISION -
SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHERLIBAILITIES BUSINESS CIRCULAR NO.
372023 dated 20-12-2023 for RUPAY NCMC (NATIONAL COMMON MOBILITY CARD) DEBIT
CARD and BA RM DIVISION CREDIT CARD CIRCULAR NO. 042024 dated 20-02-24 regarding
RUPAY NCMC (NATIONAL COMMON MOBILITY CARD) CREDIT CARD .NCMC wallet can be
recharged from PNB ONE and internet banking. NCMC can work both as debit card and Prepaid . It
is like a debit card
Reply as on : 09.12.2024, Reference : BARM 04/2024 and 07/2023
50. IF SOME APPLY FOR IPO AND GOT MESSAGE THAT YOUR ASBA ACACCOUNT IS BLOCKED
THAN HOW CAN WE UNBLOCK ASBA ACCOUNT .KINDLY GUIDE
Unblocking is done post allotment process. if alloted, then amount is debited and in case of non-
allotment , Depository just do unblocking.Branch has no role in unblocking. Its done by the
depository. If it is not allotted , and not getiing unblocked, then mail to [email protected]
Reply as on : 05.12.2024, Reference : NA
51. Latest circular of PNB Rakshak plus scheme-Defence pensione
Please refer to BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS
OTHERLIABILITIES BUSINESS CIRCULAR No.04 2024 dated 12-03-2024 for PNB RAKSHAK
PLUS SCHEME
Reply as on : 05.12.2024, Reference : BARM 04/2024
52. Is there any option to provide multiple QR Code to single Bhim box to single current account.
Others banks are providing it
QR code is a type of account address ,where a person can receive money and its unique for all the
accounts.So, once a QR code issued against an account,then customer can make multiple copies of
the same and can place that QR code on multiple desired locations.
Reply as on : 05.12.2024, Reference : NA
53. We have opened a dividend account of one of our customer which is a listed company on
stock exchange. Now the party is asking to provide NECB code. Please guide us where we
can search the NECB code
Please tell me the Companys name and Branch name where divident account is opened
Reply as on : 27.11.2024, Reference : NA
54. Bhim sound box ka one time charges per request 1900 gst diya hua hai .Kya ye one time
 annually charges hai ya ek bar pay krne k bad us account pr kbhi b charges pay nhi krna
padega . kindly guide us
One time charge means once only.Please refer to BUSINESS ACQUISITION RELATIONSHIP
MANAGEMENT DIVISION (BARM)- CURRENT DEPOSITS MABCIRCULAR NO. 052024 dated
Date 12-02-2024 regarding 1. GUIDELINES ON ISSUANCE OF VARIOUS PRODUCTS OF
BHARAT QRAND BHIM QR CODE .2.LAUNCH OF SPECIAL SCHEME FOR ONBOARDING NEW
QR CODEMERCHANTS FOR 6 MONTHS.
Reply as on : 27.11.2024, Reference : BARM 05/2024
55. What is the criteria and procedure to issue third party products
Please refer to BA RM DIVISION - THIRD PARTY PRODUCTS WEALTH MANAGEMENT
CIRCULAR NO.152024 dated 13-06-2024 regarding POLICY FOR MARKETING OF THIRD-PARTY
PRODUCTS
Reply as on : 27.11.2024, Reference : BARm 15/2024
56. Hello, I have opened demat account in PNB and trading account in SMC which PNB has tie up
with, Now I want to transfer shares held in my PNB demat account to other demat account ,
please let me know the steps how to do it , also provide circular for the s
Step 1-Fill out the DIS(Depository Instruction Slip) and give it to your Broker. Step 2-The Broker
sends your request to the depository Step 3-The Depository moves your shares to your new Demat
account Step 4- Your new Demat account shows all your shares after the transfer is done For more
details, please refer POLICY FOR DEPOSITORY SERVICES & ASBA-BA & RM DIVISION - THIRD
PARTY PRODUCTS & WEALTH MANAGEMENT CIRCULAR NO. 16 /2024 dated 13.06.2024
Reply as on : 15.11.2024, Reference : THIRD PARTY PRODUCTS & WEALTH MANAGEMENT
CIRCULAR NO. 16 /2024 dated 13.06.2024
57. Can we change account no. in already issued Bharat QR Sound box from current account to
CC account
Get a request from customer mentioning his old and new account no and branch to recommend and
send scanned application to [email protected]
Reply as on : 08.11.2024, Reference : NA
58. :For how many users per GBB Branch, User ID can be created for New CRM App developed by
PNB I am Scale -1 and working in S-3 Branch where CRM User has been created for only
Incumbent. I am interested in using the App
All Employees are eligible for it
Reply as on : 04.11.2024, Reference : NA
59. Third party product kya kya hai
Mutual funds, life insurance,general insurance,non life insurance, ASBA,etcPlease refer to BA RM
DIVISION - THIRD PARTY PRODUCTS WEALTH MANAGEMENT CIRCULAR NO.152024 dated
13-06-2024 regarding POLICY FOR MARKETING OF THIRD-PARTY PRODUCTS
Reply as on : 20.10.2024, Reference : BARM 18/2024
60. Customer has approached branch with shares certificatereceipt of United Bank of India
purchased before merger. Kindly guide on how to convert the shares to PNB shares.
Kindly take an application from customer , recommend and send scanned copy of application and
share certificate to the [email protected], [email protected]. There, you will get further
assistance from the depository
Reply as on : 20.10.2024, Reference : NA
61. how to check qr code statementqr code si generated by branch in current account
 You can check and generate statement in Pnb Bhim QR Merchant APP.You can mail in these
[email protected]@pnb.co.in
Reply as on : 20.10.2024, Reference : NA
62. I WANT KNOW THE HOW TO DOWNLOAD PNB ONE BIZZ SO THAT I MAY ABLE TO SERVE.
Customer who wants to onboard to Mobile Banking Application needs to download thePNB One BIZ
mobile application from app store or play storeFor more information, please refer to DIGITAL
BANKING TRANSFORMATION DIVISION CIRCULAR NO. 522024 dated 17-09-2024
Reply as on : 20.10.2024, Reference : DBTD 52/2024
63. Third Party Payment
Please elaborate your query
Reply as on : 20.10.2024, Reference : NA
64. If third party products is being sold, does branch has any role in checking the repaying
capacity etc. or it is at third party and customer agreement.In case latter any dispute arises on
repaying capacity, is branch has any role.
As per BARM DIVISION - THIRD PARTY PRODUCTS GOVERNMENT BUSINESS CIRCULAR NO.
18 2024 dated 18-06-2024 regarding POLICY FOR DISTRIBUTION OF INSURANCE PRODUCTS ,
It is the duty of Branch Specified person to check that the policy details are informed to the customer
and also to confirm that no mis-selling is being done(which also includes repaying capacity and
willingness of customer to pay the premium every year).Before opening new relationship or
transacting new business, the products terms and conditions should be well explained to the
prospective customer in the presence of Branch in chargesecond man of the branch
Reply as on : 11.10.2024, Reference : BARM 18/2024
65. Is there any circular guidelines regarding issuance of Credit card to Establishment Incharge
with limit upto Rs. 1 lakh The query is related to quarterly audit expenditures by HO divisions
PLEASE REFER TO POINT Credit limits for Corporate Credit Cards for PNBs Senior Officers AT
PAGE NO 37 OF BUSINESS ACQUISITION RELATIONSHIP MANAGEMENT DIVISION(CREDIT
CARD) CIRCULAR NO. 82024 DATED 16-07-2024 REGARDING MASTER CIRCULAR PNB
CREDIT CARD GUIDELINES FOR FIELD FUNCTIONARIES
Reply as on : 05.10.2024, Reference : BARM 8/2024
66. circular for charges deducted on usage of pos machine
Please refer to BA RM DIVISION CURRENT DEPOSIT MERCHANT ACQUIRING
BUSINESSCIRCULAR NO 132023 dated 12-10-2023 -REVISED MONTHLY RENTAL ON POINT-
OF-SALE (POS) TERMINALS
Reply as on : 05.10.2024, Reference : BARM current deposit 13/2023
67. Is there any circular in which works of marketing team of circle office is defined , if available
plz share circular no
Please refer to MPD Circular no 102024 dated 19.07.2024-revamping of Business acquisition
relationship management (BARM )Division and ask the concerned to contact BARM Division for roles
and Responsibilities.
Reply as on : 05.10.2024, Reference : BARMSD 11/2024
68. which purpose code select in INREMIT menu during nepal worker in india send money to his
familySystem not accepting transction with code s1301
S01301-Business Travel,S303-travel for Pilgrimage, S0304-travel for medical S1302 -gift, S1301-
close relatives and so on
Reply as on : 25.09.2024, Reference : NA
69. Sir.. How to disable customer Bharat QR Sound Box
 Branches to submit request in LTS portal under POS de-installation tab and select product type as
Bharat QR code. Branches must ensure correct TID MID to avoid deinstallation of other products.
Please refer to BUSINESS ACQUISITION RELATIONSHIP MANAGEMENT DIVISION (BARM)-
CURRENT DEPOSITS MAB 052024 dated 12.02.2024
Reply as on : 21.09.2024, Reference : BARM current deposit 05/2024
70. :Does branch need to check customer repaying capacity in MetLife policy .. what is bank
guidelines in selling third party products
Please refer to BA RM DIVISION - THIRD PARTY PRODUCTS WEALTH
MANAGEMENTCIRCULAR NO.152024 dated 13-06-2024 regarding POLICY FOR MARKETING OF
THIRD-PARTY PRODUCTS
Reply as on : 21.09.2024, Reference : BARM TPP 15/2024
71. Can we issue a debit card to minor or under guardianship account
We can only issue debit card to Minor students who are aged 10 years and above(self operated
account)Please refer to BARMSD 112024 policy for debit card 2024-25 if you want to see more about
eligible customers for debit card issuance
Reply as on : 21.09.2024, Reference : BARMSD 11/2024
72. can GBB debit insurance premium of third party product like life insurance, health insurance
from VC (combo voucher) and request form of concern company.
:As per the CUSTOMER ACQUISITION DIVISION CIRCULAR NO. 17 2021 dtd CUSTOMER
ACQUISITION DIVISION CIRCULAR NO. 11.02.2021.It is necessary to take authority letter from the
customer in case the instrument typeis a VC (Voucher) and keep in confirmatory with IAD circular no
312018. A field is alsoprovided in the menu which should be Y in case of VC.AS per IAD 312018,
The Transfer Vouchers are meant for branch use only and are not an instrument for use by the
customers for carrying out the transactions in their accounts. In case of authority letter, the signatures
on the letter would be verified from the specimen signatures on the record of thebranch and after
satisfying about the genuineness of the authority from the customer, a Transfer Debit Voucher,
quoting the date of the letter andnumber, if any, is prepared and signed by a checking official. The
letter, after dealing with the instructions, would be filed with the related voucher.
Reply as on : 21.09.2024, Reference : CAD 17/2021
73. Jan suraksha portal
Please refer to FI DIVISIONCIRCULAR NO.- 162023 dated 22-09-2023 JANSURAKSHA PORTAL -
ENROLLMENT AND CLAIM LODGEMENT UNDER PMJJBY PMSBY SCHEMES
Reply as on : 21.09.2024, Reference : FI 16/2023
74. PMSBY
please refer to FI DIVISION CIRCULAR NO 112021 dated 09.07.2021 regarding REVISED
GUIDELINES FOR PRADHAN MANTRI SURAKSHA BIMA YOJANA-PMSBY
Reply as on : 19.09.2024, Reference : FI 11/2021

Topic: Sales and Marketing - Deposit Products

Product: Sugam Term Deposit account

1. "What is the minimum deposit amount for a Sugam Term Deposit account? "
"The minimum deposit amount is Rs. 10,000/- and thereafter in multiples of Rs. 1/-, with a maximum
amount less than Rs. 100 crore."
Reply as on : 21.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020 & 26/22
dated 22.09.2022
2. "What is the period of deposit for Sugam Term Deposit? "
 "The period of deposit can range from 46 days to 120 months even for incomplete quarters for
deposits up to Rs. 10 crore, and from 46 days to 36 months even for incomplete quarters for deposits
above Rs. 10 crore to less than Rs. 100 crores."
Reply as on : 21.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020 & 26/22
dated 22.09.2022
3. "Is premature withdrawal of deposit allowed for Sugam Term Deposit?"
"Yes, the depositor has the facility to withdraw any amount before maturity in multiples of Rs. 1/-
subject to a minimum withdrawal of Rs. 1000/- at a time, whenever needed without breaking the entire
deposit and without losing interest on the remaining deposit under the scheme. "
Reply as on : 21.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020 & 26/22
dated 22.09.2022

Product: ACCOUNT OPENING

1. Any customer who is not able to come in branch and out of stations wants to do KYC is there
any solution to do kyc
Please refer KYC Division Circular No. 6/2023 and use options of video kyc for the same.
Reply as on : 04.08.2023, Reference : KYC DIV CIR NO 6/2023
2. What are the schemes of pensions available in our bank for defence personnel
Kindly refer RLBD CIR NO. 08/2022 for guidelines in this regard.
Reply as on : 04.08.2023, Reference : RLBD CIR NO. 8/2022.
3. A company wants to open a current account with us and their are three directors as per MOA
and AOA but the problem is two of them are foreign national and only one person have a
business visa and the other have a tourist visa. Can we open such accounts an
Please refer OPERATIONS DIVISION (KYC SECTION) CIRCULAR NO. 6/2023 and RBD ® CIR NO.
24/2020
Reply as on : 25.07.2023, Reference : KYC DIV CIR NO. 06/2023 and RBD R CI NO. 24/2020

Product: ACCOUNT OPERATIONS

1. How to claim for Accidental Insurance in Salary Account

KINDLY REFER BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
LIABILITIES BUSINESS CIRCULAR No 172023 FORTHE SAME
Reply as on : 18.08.2023, Reference : BA&RM Debit card, NRI business CIR NO. 17/2023
2. how many nominee can we made in saving bank account
The nomination can be made in favour of only one individual, irrespective of the fact that the account
is in joint name. kindly refer IAD cir. 322017 for the same
Reply as on : 17.08.2023, Reference : IAD CIR NO. 32/2017
3. whether it is necessary to take 2 address proof for updating address in customer account or
we can update the address through one address proof
kindly refer Operations ( KYC) division cir. 062023 for the same.
Reply as on : 10.08.2023, Reference : KYC DIV 06/2023
4. can two illiterate person with both left hand and right hand thumb Impression operate an
account with the mode as either or survivor
Please refer IAD Cir. 32/2017 book of instructions on customer account-general instructions
Reply as on : 09.08.2023, Reference : IAD CIR IAD CIR. 32/2017
5. What are the discretionary powers period wise for refund of non credit related service charges
 kindly be guided as per RBD(Resources) Cir. 292020 for the same.
Reply as on : 09.08.2023, Reference : RBD RESOURCES Cir 29/2020
6. Can we open SB in rakshak scheme for defence pensioner
Kindly refer RLBD Cir 082022 for the same
Reply as on : 09.08.2023, Reference : RLBD CIR NO. 08/2022
7. Can cheque book be issued to illitterate person
Please refer IAD Cir. 32/2017 book of instructions on customer account-general instructions
Reply as on : 05.08.2023, Reference : IAD CIR IAD CIR. 32/2017
8. Cash handling charges (Deposit at Base Branch) lastest circular required.
Please refer IRMD LA CIR NO. 207/2021 and RLBD CIR NO. 15/2022.
Reply as on : 04.08.2023, Reference : IRMD LA CIR NO. NO 207/2021 AND/RLBD CIR NO. 15/2022
9. Is witness required for withdrawal of left thumb impression or right thumb impression
refer IAD Cir. 32/2017 BOOK OF INSTRUCTIONS (OPERATIONS) CHAPTER-IV CUSTOMERS
ACCOUNTS-GENERAL INSTRUCTIONS
Reply as on : 04.08.2023, Reference : IAD CIR NO 32/2017

Product: Annuity Term Deposit Scheme For Victims Of Road Accidents

1. "Who is eligible to open a Motor Accident Claims Annuity (Term) Deposit Account (MACAD)?"
"Individuals, including minors through their guardians, can open a Motor Accident Claims Annuity
(Term) Deposit Account (MACAD) in their single name. The account holder must have received a one-
time lump sum amount, as decided by the Court / Tribunal, and wishes to receive the same in Equated
Monthly Installments (EMIs), comprising a part of the principal amount as well as interest."
Reply as on : 12.07.2023, Reference : Refer RLBD Cir. 17/20 dated 30.03.2020
2. "What is the tenure for a Motor Accident Claims Annuity (Term) Deposit Account (MACAD)?"
"The tenure for a Motor Accident Claims Annuity (Term) Deposit Account (MACAD) ranges from 36 to
120 months. If the deposit is made for a longer period (more than 120 months), it will be booked as per
the direction of the Court. The prevailing rate of interest will be applicable as per the tenure of the
deposit."
Reply as on : 12.07.2023, Reference : Refer RLBD Cir. 17/20 dated 30.03.2020
3. "What facilities are available with MACT Claims Saving Bank Account?"
"MACT Claims Saving Bank Account is a savings bank account that can be opened by the claimants
of victims of road accidents to place the funds received from Motor Tribunals as per court orders. The
minimum/maximum balance requirement is not applicable, and the interest rate applicable is the same
as regular savings bank accounts. However, facilities such as cheque book, debit card, ATM card,
welcome kit, internet banking, and mobile banking are not allowed with this account."
Reply as on : 12.07.2023, Reference : Refer RLBD Cir. 17/20 dated 30.03.2020

Product: CAPITAL GAIN ACCOUNT

1. One of our customers wants to open capital gain account,please advise how to open this ac
and related guidelines.
Please refer RETAIL LIABILITY BUSINESS DIVISION CIRCULAR NO. 11/2023 for same.
Reply as on : 25.07.2023, Reference : RLBD CIR NO. 11/2023

Product: CASH VAN DUTY

 1. Please share duty of officer in cash van of currency chest
kindly refer IAD Circular No. 18/2017 for the same.
Reply as on : 25.07.2023, Reference : IAD CIR NO. 18/2017

Product: Current Account General scheme

1. "Who is eligible to open a General Current Account under the Current Account General
scheme?"
"Individuals, Joint accounts, Sole proprietary concerns, Partnership firms, HUFs, Companies,
Association of persons, Society, Trusts, Body Co-operatives, Charitable and other institutions are
eligible to open a General Current Account under the scheme."
Reply as on : 01.07.2023, Reference : Consolidated Circular No. 24/20 dated 30.03.2020
2. "What is the minimum initial deposit required to open a General Current Account?"
"The minimum initial deposit required to open a General Current Account varies and is circulated by
HO: IRMD from time to time. It is advisable to check with the bank for the current minimum initial
deposit requirement before opening an account."
Reply as on : 01.07.2023, Reference : Consolidated Circular No. 24/20 dated 30.03.2020

Product: Current Account-Point Of Sale

1. "What is PNB "Current Account-Point Of Sale" Scheme?"

"PNB "Current Account-Point Of Sale" Scheme is a special scheme for current accounts that offers
concessional charges and freebies for Point of Sale (POS) transactions. The scheme is targeted
towards customers in Tier 3 to Tier 6 cities/North East states and Jammu & Kashmir for the "Vikas"
Current Account and customers in Tier 1 & Tier 2 cities for the "Samridhi" Current Account."
Reply as on : 12.07.2023, Reference : Consolidated Circular No. 17/21 dated 13.08.2021
2. "What are the eligibility criteria for opening a current account under this scheme?"
"Resident individuals, Sole Proprietorship Firms, Hindu Undivided Family (HUF), Partnership Firms
and Limited Liability Partnerships (LLPs), Private and Public Limited Companies, and One Person
Companies (OPCs) are eligible to open a current account under this scheme. All other entities that are
eligible to open a current account can also avail of this scheme."
Reply as on : 12.07.2023, Reference : Consolidated Circular No. 17/21 dated 13.08.2021
3. "What are the charges for non-maintenance of Quarterly Average Balance (QAB) under this
scheme?"
"If the customer fails to maintain the QAB, the charges will be as prescribed by the bank from time to
time, and the freebies offered under the scheme will be withdrawn. The QAB for Rural areas is
Rs.1000/-, Semi-Urban is Rs.2000/-, and Urban & Metro is Rs.5000/-. For "Samridhi" Current Account,
the minimum QAB is Rs.100,000/-."
Reply as on : 12.07.2023, Reference : Consolidated Circular No. 17/21 dated 13.08.2021

Product: DEPOSIT SCHEMES

1. need complete information regarding the Personal Accidental Insurance (PAI) cover that is
provided in all variants of the PNB Salary Account
Personal accident insurance (PAI) coverage is available for all variants of salary account. Bank has
taken it from New India Assurance Company Ltddetails about it can be seen in BARM Division
(DEPOSIT MARKETING) Circular No. 082024
Reply as on : 04.03.2025, Reference : BA&RM 08/2024
2. Our branch has recieved a court order dated 10.03.2022 on 20.02.2025 to open the FDR of the
amount available in defendent account from the date of order i.e. 10.03.2022. Can we open FDR
from back date
FDR from retrospective date can be opened however power lies with different authorities.power for
retrospective date beyond 2 months lies with HO BARM Division.In my opinion you may seek
permission from HO BARM Division in this case. Kindly refer BARM saving deposit Cir. 092024 for
power related to retrospective dates for FDR opening.Q
Reply as on : 21.02.2025, Reference : BA & RM CIR NO. 09/2024
3. How many personalized multicity cheques leafs free in PNB Unnati Savings account in a
financial year. (RLBD 082022)
Dear Sir, 25 free personalized multicity cheque leaf per year are given under PNB Unnati saving
account scheme. Kindly refer RLBD Cir. 082022 for the same
Reply as on : 20.02.2025, Reference : RLBD 08/2022
4. s there any Circular for Security Fixed Deposit requirement in Locker Issue
To ensure prompt payment of locker rent, a Term Deposit under income option shall be obtained, at
the time of allotment, which would cover three years rent and the charges for breaking open the locker
plus Rs.1000- (exclusive of GST).However, such Term Deposits from the existing locker holders or
those who have satisfactory operative account shall not be insisted upon. Kindly refer BARM saving
deposit Cir. 082024 for the same
Reply as on : 15.02.2025, Reference : BA&RM SD CIR NO. 08/2024
5. How much cheque book leaves in unnati saving account
25 free personalized multicity cheque leaf per year are allowed in unnati saving bank account. kindly
refer RLBD Cir. 082022 for the same.
Reply as on : 15.02.2025, Reference : RLBD CIR 08/2022
6. Which current account is suitable for cash deposit more than 5 lac every day
smart banking current account variants gold, diamond and platinum offers the Free cash deposit
facility upto Rs. 5.00 lakh per day. Kindly refer BARM Current deposit Cir. 092023 for the same
Reply as on : 31.01.2025, Reference : BA&RM 09/2023
7. Which current account is suitable for cash deposit more than 5 lac every day
smart banking current account variants gold, diamond and platinum offers the Free cash deposit
facility upto Rs. 5.00 lakh per day. Kindly refer BARM Current deposit Cir. 092023 for the same
Reply as on : 31.01.2025, Reference : BA&RM 09/2023
8. can you please tell me the latest circular regarding PNB SF PRUDENT SWEEP DEPOSIT
SCHEME FOR INDIVIDUALS
PNB Prudent Sweep Accounts can be opened as per RBI directives for opening Saving Fund
Accounts of INDIVIDUALS. Sweep in and sweep out shall take place in Savings Accounts after the cut
off level of Rs.50,000- i.e., having a balance of over Rs.50,000- with a minimum Sweepout Sweep-In
of Rs.5,000- and thereafter in multiples of Rs.5,000- tofrom Fixed Deposit. FDRs under this scheme
can be issued for minimum period of 46 days and for maximum period of 179 days as per choice of
customer. The customer will get the prevailing fixed deposit card interest rates applicable on
respective buckets on the amount of Flexi Fixed Deposits provided it had remained under FD portion
for a minimum period. Sweep out will be on daily basis. Kindly refer RLBD Cir. 022023 for the same
Reply as on : 24.01.2025, Reference : RLBD 02/2023
9. can OD ANUPAM can be sanctioned against SUGAM Deposit
option of Demand LoanOverdraft facility shall be available on Sugam term deposit Scheme as per
 guidelines issued by IRMD (L A) Circular on Demand LoanOverdraft facility. Kindly refer BA RM
DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHERLIABILITIES BUSINESS
CIRCULAR No. 92023 for he same
Reply as on : 17.01.2025, Reference : BA&RM CIR NO. 09/2023
10. Customer drawing salary from SBSAL account met with an accident and now deceased. Is
insurance payable as scheme is not changed from SBSAL to other variants of salary account
he accounts opened under any otherearlier salary account schemes like Saving Bank Salary Account
(SBSAL), Total Freedom Salary account (SBTFS), Total Freedom Salary account 2nd Variant
(SBHES) are not covered under Personal Accident Insurance coverage. Kindly refer BARM saving
deposit Cir. 172023 for the same
Reply as on : 10.01.2025, Reference : BA&RM SD CIR NO. 17/2023
11. What will be the amount of Accidental Insurance for Pensioner of State Govt Benefits we can
offer to pensioner.
Under staff welfare scheme bank has obtained Scheme of Personal Accidental Insurance Cover and
Preventive Health Checkup for Pensioners, their spouses and Family Pensioners upto 90 years of
age for the period 01.01.2024 to 31.12.2024 from Ms. Bajaj Allianz General Insurance Company.
(Policy number - OG-24-1155-9902-00000052). Apart from it insurance of Rs. 2 lakh is available for
rupay platinum, international and JCB CARD Holders and Rs. 10 Lakhs for rupay select card holders
for accidental deathpermanent total disability. Kindly refer HRMD Cir.7422024 and BARM saving
deposit Cir. 102024 for the same.
Reply as on : 23.12.2024, Reference : BA&RM SD CIR NO. 10/2024
12. is staff rate allowed to widow of ex staff in case of FDR and saving account. Please guide
Kindly refer BARM saving deposit Cir. 092024 on deposit policy for preferential rate of interest in
Staffex-staff account
Reply as on : 29.11.2024, Reference : BA&RM SD CIR NO. 09/2024
13. PLS EXPLAIN FEATURES OF CSMR2 - CA-PNB GOLD SROAMER2 SCHEME ALSO MENTION
CIRCULAR NUMBER
KINDLY REFER BUSINESS ACQUISITION RELATIONSHIP MANAGEMENT DIVISION (Current
Deposits) Circular No. 092023 FOR TTHE SAME
Reply as on : 22.11.2024, Reference : BA&RM CIR NO. 09/2023
14. Pnb unnati saving fund scheme mehow many no of widrawel allowed per year or half year
Kindly refer BA&RM CIR NO. 09/2024 for details in this regard.
Reply as on : 16.11.2024, Reference : BA&RM CIR NO. 09/2024
15. Is there any limitation for adding more than one nominee in single fixed deposits
here can be only one nominee in deposit account. Kindly refer BARM Saving deposit Cir. 092024 for
the same
Reply as on : 14.11.2024, Reference : BA&RM CIR NO. 09/2024
16. latest circular of saving sweep account and sweep facility in salary account
Kindly refer BARM Saving deposit Cir. 172023 for the same.
Reply as on : 08.11.2024, Reference : BA&RM CIR NO 17/2023
17. Can we accept nomination in either or Survivor locker
kindly refer BARM Saving deposit Cir. 082024 for the same.
Reply as on : 01.11.2024, Reference : BA&RM CIR NO. 08/2024
18. please share the circular for BCCL and our bank tie up for salary account
KINDLY REFER BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
 LIABILITIES BUSINESS CIRCULAR No 172023 FOR THE SAME
Reply as on : 01.11.2024, Reference : BA&RM CIR NO 17/2023
19. Kindly quote the circular defining powers regarding waiver of non credit related service
charges like cash handling charges,QABMAB charges
kindly refer RBD(R) cIR. 292020 and IRMD LA Cir. 2072021 for the same.
Reply as on : 24.10.2024, Reference : RBD-R CIR NO.29/2020
20. can we changer fdr lien in any locker. please guide and also mention circular.
kindly refer BARM saving deposit Cir. 082024 for the same
Reply as on : 24.10.2024, Reference : BA&RM CIR NO. 08/2024
21. respected sir can you please give information about staff fd scheme and their codes. Even
also I want to know about the penal interest on fd premature closure for staff members
kindly refer RBD(R) Cir. 152020 and BARM Saving deposit Cir. 092024 on deposit policy for FDR
related guidelines. Kindly refer your queries related to CBS to proper query group i.e IT and cyber
security.
Reply as on : 11.10.2024, Reference : RBD-R 15/2020 AND BA&RM SD 09/2024
22. sir can we do alerts or mobile number update in illiterate customer
Kindly refer IAD cir. 322017 for customer general guidelines.
Reply as on : 10.10.2024, Reference : IAD CIR NO. 32/2017
23. Please provide consolidated circular for FDR scheme Code
kindly refer RBD(R) Cir. 152020 and subsequent circulars in this regard
Reply as on : 04.10.2024, Reference : RBD-R-20/2020
24. As per (BARM) CURRENT DEPOSITS MAB CIRCULAR NO. 06 2024 of Smart Current Account,
there are limits of free cash deposit and withdrawal upto Rs 2 crore.Is this Waiver is for
deposit and withdrawal in Base branch only or for deposit and withdrawal in Any PN
limit mentioned is for base branch. For intersol transactions limit kindly refer IAD cir. 3120218.
Reply as on : 18.09.2024, Reference : IAD CIR NO. 31/2018
25. As per (BARM) CURRENT DEPOSITS MAB CIRCULAR NO. 06 2024 of Smart Current Account,
there are limits of free cash deposit and withdrawal upto Rs 2 crore.Is this Waiver is for
deposit and withdrawal in Base branch only or for deposit and withdrawal in Any PN
limit mentioned is for base branch. For intersol transactions limit kindly refer IAD cir. 3120218.
Reply as on : 13.09.2024, Reference : IAD CIR NO. 31/2018
26. provide circuler for transactions in staff accounts
kindly refer IAD Cir. 272021 for the same
Reply as on : 07.09.2024, Reference : IAD CIR NO. 27/2021
27. A customer of our bank has made five FDRs of Rs 18.00 lakh for a period of 666 days in the
month of April. The said customer has become a senior citizen on 25.08.2024. Please guide
me whether the customer will get interest as a senior citizen, if yes, the
The preferential rate would be payable on new deposit or on renewal of Fixed Deposit. If a person is
holding a Fixed Deposit and during the currency of deposit, the depositor attains the age of 60 years,
the preferential rate would be allowed on renewalenhancement of periodsplit of Term Deposit unless
specified in dedicated scheme. Once the age of senior citizen is verified for offering additional rate of
interest, there is no need to seek proof of age for renewal of deposits or while taking subsequent
deposits from himher for allowing additional rate of interest benefit to senior citizen. Kindly refer
BARM saving deposit Cir. 092024 for the same
 Reply as on : 28.08.2024, Reference : BA&RM SD 09/2023
28. Can we waive entire charges after death of customer through menu option increv
kindly refer Law division circular 82022 for death claim and RBD(R) Cir. 292020 for power for
relaxation
Reply as on : 17.08.2024, Reference : LAW 08/2022 AND RBD-R 29/2020
29. We have salary account in gold salary of govt employee. Will there be any discount in process
fees for personal loan to gold salary and platinum salary account.
kindly refer BARM saving deposit Cir. 132023 for the same.
Reply as on : 02.08.2024, Reference : BA&RM SD 13/2023
30. Is any employee working in state government sector like municipality teachers etc able to
open salary account under our salary account schemes
kindly refer BARM saving deposit Cir. 172023 for the same
Reply as on : 26.07.2024, Reference : BA&RM SD 17/2023
31. Is there any guideline that cash handling charges are waived in accounts involved in trading
of grains or where payment to or from farmers is involved If yes, please quote the circular.
kindly refer RLBD cir. 152022 and LA Cir. 2072021 for the same
Reply as on : 25.07.2024, Reference : RLBD CIR NO. 15/2022
32. personal accidental insurance cover in salary accounts will be provided in which case in
death only or in case of any kind of disability also kindly clarify with circular number
kindly refer BARM Saving deposit cir. 172023 for the same.
Reply as on : 20.07.2024, Reference : BA&RM SD 17/2023
33. minimum balance matainance in current account so that cash handling charges are not
charged
kindly refer BARM Current deposit account 192023 for minimum QAB and RLBD Cir. 152022 for
cash handling charges
Reply as on : 06.07.2024, Reference : RLBD 15/2022
34. SAVING FUND GOLD SALARY ACCOUNT HAVING OVERDRAFT FACILITY OF 128000-,NOW
DUE FOR RENEWAL,CAN WE RENEW THE SAME
indly be guided according to BARM saving deposit cir. 172023 for salary saving account and other
facilities related to this account.
Reply as on : 06.07.2024, Reference : BA&RM SD 17/2022
35. SirMadam,Kindly share the circular number providing the details of different types of Debit
Cards providing to our customer and their respective features like Lounge Facility,etc.
kindly refer BARM saving deposit cir. 242023 for the same.
Reply as on : 13.06.2024, Reference : BA&RM SD 24/2023
36. how many txn in a month of saving general account of withdwral and deposit.
kindly refer RLBD Cir. 082022 on saving deposit schemes for the same.
Reply as on : 07.06.2024, Reference : RLBD 08/2022
37. Is Spouse of deceased staff member eleigible for 1 extra interest rate on deposits.
kindly refer BARM saving deposit Cir. 092024 on deposit policy for the same
Reply as on : 07.06.2024, Reference : BA&RM SD 09/2024
38. What is the amount of Branch head Power for settlement of deceased claim with nominee.
incumbent incharge in any scale(scale I TO Scale VI) has full power for sanction of claim case with
 nomination facility. Kindly refer law division Cir. 082022 for power chart to settle deceased claim
case.
Reply as on : 25.05.2024, Reference : LAW 08/2022
39. Who has the power to waive off MAB charges deducted in current platinum account Kindly
quote the circular
kindly refer RBD(R) Cir. 292020 for the same.
Reply as on : 04.05.2024, Reference : RBD R - 29/2020
40. we have an HNW customer who wants to pre-mature renewal of his term deposit. Kindly guide
us if pre-mature renewal can be done and how If renewal can be done what will be the ROI in
the account
kindly refer BARM saving deposit Cir. 092024 for the same.
Reply as on : 26.04.2024, Reference : BA&RM 09/2024
41. scheme code for opening FDR for tenure more than 10 years and circular also.branch has to
made this fdr due to court order
kindly refer RBD(R) 172020 182020 and OPERATIONS DIVISION (Back Office Section) Cir. NO. 03
2021 for the same
Reply as on : 19.04.2024, Reference : OPERATIONS DIV 03/2021
42. Kindly refer the circular to open the saving account for foreign student
kindly refer RBD(R) Cir. 452019 for the same
Reply as on : 16.04.2024, Reference : RBD CIR NO. 45/2019
43. In PNB Sugam Scheme in either or survivour mode,In this scheme any borrower withdrawl
half part amount of fdr or not before due date and half amount extend
kindly refer BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
LIABILITIES BUSINESS CIRCULAR No. 92023
Reply as on : 11.04.2024, Reference : BA&RM CIR SD- NO. 09/2023
44. please guide the scheme of govt employee salary scheme in which overdraft facility is
available
kindly refer BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
LIABILITIES BUSINESS CIRCULAR No 172023
Reply as on : 10.04.2024, Reference : BA&RM CIR SD -NO. 17/2024
45. Is ex staff spouse can be get 1 additional interest more than applicable card rates
kindly refer BARM saving deposit Cir. 162023 for the same.
Reply as on : 05.04.2024, Reference : BA&RM CIR NO. 16/2023
46. key feature of PNB SALARY SAVING ACCOUNT SCHEME
KINDLY REFERBA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
LIABILITIES BUSINESS CIRCULAR No 172023 FOR THE SAME
Reply as on : 21.03.2024, Reference : BA&RM 17/2023
47. Kindly guide for share application money account opening process
kindly refer BARMTPP Cir 272023 for the same
Reply as on : 21.03.2024, Reference : BARMTPP Cir 272023
48. What are the guidelines and procedure for waivement reversal of cash handling charges
incurred to customer
kindly refer RBD(R) Cir. 292020 for the same
Reply as on : 07.03.2024, Reference : RBD-R 29/2020
49. can we issue credit card to NRE and if yes then what is procedure
 KINDLY REFER BUSINESS ACQUISITION RELATIONSHIP MANAGEMENT DIVISION (CREDIT
CARD DEPARTMENT) CIRCULAR NO. 022023 FOR THE SAME
Reply as on : 02.03.2024, Reference : BA&RM-CC- 02/2023
50. A current account customer wants OD facility in his current account for which he is giving
adequate FD . He has been offered to open OD against FD account but he needs OD limit in
his current account only . Can it be done please guide
KINDLY REFER BUSINESS ACQUISITION RELATIONSHIP MANAGEMENT DIVISION (BARM)
CURRENT DEPOSITS MAB CIRCULAR NO. 032024 AND IAD Cir. 1720217 for the same
Reply as on : 20.02.2024, Reference : BA&RM CURRENT DEPOSIT 03/2024
51. Is there any charges for Rupay Platinum Debit Card issued in Women Power Saving account
KINDLY REFER BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
LIABILITIES BUSINESS CIRCULAR No 222023 FOR THE SAME.
Reply as on : 17.02.2024, Reference : BA&RM SD CIR NO. 22/2023
52. PLEASE LET US KNOW THE CIRCULAR BANK GUIDELINES FOR CLEAN OVERDRAFT IN
CURRENT ACCOUNTS
kindly refer BARM)CURRENT DEPOSITS MABCIRCULAR NO. 032024for the same
Reply as on : 02.02.2024, Reference : BA&RM MAB 03/2024
53. Spouse of deceased ex-staff is eligible for 1 extra ROI on Fdr or not
kindly refer BARM saving deposit cir. 162023 for the same
Reply as on : 25.01.2024, Reference : BA&RM SD CIR NO. 16/2023
54. What are term deposit consolidated guidelines where mentioned premature closure penelty
and other guidelines for fdr
kindly refer RBD(R) cir. 152020 for the same
Reply as on : 19.01.2024, Reference : RBD RESOURCES 15/2020
55. In pensioner Saving (pension accounts) bank provide any insurance
kindly refer RLBD Cir 082022 for the same
Reply as on : 11.01.2024, Reference : RLBD CIR NO. 08/2022
56. pnb association, fixed deposit interest rate staff interest is applicable
KINDLY REFER BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
LIABILITIES BUSINESS CIRCULAR No 162023
Reply as on : 06.01.2024, Reference : BA&RM DIV CIR NO. 16/2023
57. kindly confirm the spouse of retired staff have benefit of additional rate plus one percent rate
of interest for the deposits kept in the name of staff spouse
kindly refer BARM Division cir.162023 for the same.
Reply as on : 01.01.2024, Reference : BA&RM DIV CIR NO. 16/2023
58. Is there any scheme of Bank where customer can deposit on daily basis in Recurring Deposit
Scheme
KINDLY REFER RETAIL BANKING DIVISION (RESOURCES) CONSOLIDATED CIRCULAR
NO.202020 FOR Guidelines on Recurring Deposit Schemes
Reply as on : 20.12.2023, Reference : RBD (R) CIR NO. 20/2020
59. Savings account unnati transaction half year limit no of transaction
kindly refer RLBD Cir. 082022 for the same.
Reply as on : 20.12.2023, Reference : rlbd cir no. 08/2022
60. Can we open a Saving fund account jointly operated by both the persons in the scheme code
 SBBDA, where the joint holder(second person) is already having a saving fund
account(SBGEN) in our branch.
Dear sir, BSBDA Account may be opened by anINDIVIDUAL singly or jointly. Holder of Basic Saving
Bank Deposit Account will not be eligible for opening any other saving bank deposit account in the
same bank. BSBDA holder will be required to close all existing saving fund account in our Bank
within 30 days from the date of opening of theaccount. For details kindly refer RLBD Cir. 082022
Reply as on : 08.12.2023, Reference : RLBD CIR NO. 8/2022.
61. can we close capital gain account without maturity
kindly refer RLBD Cir.112023for the same
Reply as on : 08.12.2023, Reference : RLBD CIR NO. 11/2023
62. one customer XYZ wants to make a fixed deposit certificate of any company for tender
purpose without providing any KYC doc is it possible if possible please guide as per circular
kindly refer RBD(R) Cir. 152020 for fixed deposit schemes of the bank
Reply as on : 30.11.2023, Reference : RBD (R) CIR NO. 15/2020
63. if ex-staff is deaseased his spouse is getting family pension, will spouse get staff rate on fixed
deposites
Kindly refer BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
LIABILITIES BUSINESS CIRCULAR No 162023 on deposit policy for the same.
Reply as on : 29.11.2023, Reference : BA&RM CIR NO. 16/2023
64. In case of pnb tax saver FD if a super senior citizen deposits for over 5 years, whether extra
80 bps is offered or not
Please refer RLBD cir. 132022 and RBD(R) cir. 152020 for the same.
Reply as on : 27.11.2023, Reference : RLBD CIR NO. 13/2022 AND 15/2020
65. We need to open a CAPITAL GAINS Account Savings account.Kindly guide us how to open
CAPITAL GAINS SB AccountCan we use the tab or not The customer is EX-STAFF and already
having SAVINGS ACCOUNT under staff scheme
kindly refer RLBD cir. 112023 for the same
Reply as on : 17.11.2023, Reference : RLBD CIR NO 16/2023
66. Dear Sir,Kindly guide if FD is in joint name with ES mandate, can any change before maturity
be done by the sign of single holder or both have to sign (for ex. Customer wants to change
the autorenewal period before maturity)
kindly refer BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS
OTHERLIABILITIES BUSINESS circular No 162023 for the same
Reply as on : 16.11.2023, Reference : BA & RM CIR NO. 16/2023
67. CAN WE OPEN SAVING FUND ACCOUNT WITH SCHEME CODE SBBDA AS JOINT ACCOUNT
WITH MODE OF OPERATION EITHER OR SURVIVOR
The Account may be opened by an INDIVIDUAL singly or jointly, minors of the age of 10 years and
above, minors under naturallegal guardianship. Kindly refer RLBD 082022 for the same
Reply as on : 14.11.2023, Reference : RLBD CIR NO. 08/2022
68. As in case of FDR Mode of operation is valid only on the date of maturity, is relinquishment
form mandatory if 1st hold has expired second holder approaches bank for pre-mature
closure
Please refer kindly refer RBD(R) Cir. 152020 for the same.
Reply as on : 09.11.2023, Reference : RBD (R) CIR NO. 15/2020
69. What is cash deposit charges in CAGEN accounts
 Please refer kindly refer RLBD Cir. 152022 for the same
Reply as on : 08.11.2023, Reference : IRMD LA CIR NO. RLBD CIR NO. 15/2022
70. where I can find all the fixed deposit scheme details provided by our bank
kindly refer RBD(R) Cir. 152020 for the same
Reply as on : 03.11.2023, Reference : RBD (R) CIR NO. 15/2020
71. where I can find all the fixed deposit scheme details provided by our bank
kindly refer RBD(R) Cir. 152020 for the same
Reply as on : 03.11.2023, Reference : RBD (R) CIR NO. 15/2020
72. Guidelines on Prudent sweep for individual and for institution
kindly refer RLBD Cir. 082022 and 022023 for the same.
Reply as on : 02.11.2023, Reference : RLBD CIR NO. 08/2022 AND 02/2023
73. Guidelines on Prudent sweep for individual and for institution
kindly refer RLBD Cir. 082022 and 022023 for the same.
Reply as on : 02.11.2023, Reference : RLBD CIR NO. 08/2022 AND 02/2023
74. Is stamp is mandatory on current account cheque
Please refer BA&RM CIR NO. 09/2023 for the guidelines in this regard
Reply as on : 31.10.2023, Reference : BA&RM CIR NO. 09/2023
75. Is stamp is mandatory on current account cheque
Please refer BA&RM CIR NO. 09/2023 for the guidelines in this regard
Reply as on : 31.10.2023, Reference : BA&RM CIR NO. 09/2023
76. What is the percentage of penal interest on pre closure fixed deposit
Please refer BA&RM CIR NO. 23/2023.
Reply as on : 25.10.2023, Reference : BA&RM CIR NO. 23/2023
77. What is the percentage of penal interest on pre closure fixed deposit
Please refer BA&RM CIR NO. 23/2023.
Reply as on : 25.10.2023, Reference : BA&RM CIR NO. 23/2023
78. What is maximum amount limit for fixed deposit under sugam deposit scheme through online
mode
kindly refer BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
LIABILITIES BUSINESS CIRCULAR No. 92023 for sugam FDR
Reply as on : 23.10.2023, Reference : BA&RM CIR NO. 09/2023
79. What is the percentage of penal interest on pre closure fixed deposit
Please refer BA&RM CIR NO. 23/2023.
Reply as on : 23.10.2023, Reference : BA&RM CIR NO. 23/2023
80. Can an ATM card be given to a blind Kindly replyThanks Regards
Dear sir, debit card can be issued to Specially-abled persons (including visually challenged persons)
on their request. Kindly refer BA RM Division - saving deposit, Debit Card, NRI Business and other
liabilities Cir. No. 032023 for the same.
Reply as on : 12.10.2023, Reference : BA&RM CIR NO. 03/2023
81. is a defense family pensioners account eligible to be covered under RAKSHAK PLUS scheme
Kindly refer RLBD consolidated Cir. 082022 for the same.
Reply as on : 11.10.2023, Reference : RLBD CIR NO. 08/2022
82. Is a existing sb and current ac holder enjoy the fecilities of pnb twin casb ac by changing the
scheme of both
 kindly refer RLBD cir. 16 2021 for the same
Reply as on : 29.09.2023, Reference : kindly refer RLBD cir. 16 2021 for the same
83. As per Circular no. 0822 of Retail liability business division, Provision of Overdraft against
salary is available in PNB mysalaryaccount.Kindly provide guidelines for the overdraft against
the same
KINDLY REFER BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER
LIABILITIES BUSINESS CIRCULAR No 172023 FOR THE SAME
Reply as on : 29.09.2023, Reference : BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI
BUSINESS OTHER LIABILITIES BUSINESS CIRCULAR No 172023
84. what is the relevant circular(Master circular comprising of procedures scheme codes and
guidelines) to open capital gain accounts and due diligence while opening such accounts.
kindly refer RLBD cir. 112023 for capital gain account scheme. also co-ordinate with IT team of your
circle office for CBS related issues.
Reply as on : 28.09.2023, Reference : RLBD cir. 112023 for capital gain account scheme.
85. Pnb raksak scheme. What is cir no
Kindly refer RLBD CIR NO. 08/2022 for guidelines in this regard.
Reply as on : 19.08.2023, Reference : RLBD CIR NO. 08/2022

Product: FIXED DEPOSIT

1. Kindly guide with circular on premature closure of quarterly interest fixed deposits
kindly refer RBD RESOURCES Cir 152020 for the same.
Reply as on : 04.08.2023, Reference : RBD RESOURCES Cir 15/2020

Product: GOVERNMENT BUSINESS

1. We are in receipt of application for loan of Rs. 3 lakh against Amount OS on PPF.Customer has
already withdraw 50 amount of PPF.Now he request to provide loan on the Balance which is Os
on PPf after withdrwal of 50.My question is that can we provide him l
Loan facility in a PPF account shall be available up to the end of the 5th financial year from the end of
the year in which the initial subscription was made.kindly refer GBD Cir 872019 for the same.
Reply as on : 09.08.2023, Reference : GBD CIR NO. 87/2019.

Product: LOCKER OPERATIONS

1. Can Term deposit of customer be utilized for recovery of locker rent due
INDLY REFER BA RM DIVISION SAVING DEPOSIT, DEBIT CARD NRI BUSINESS CIRCULAR No.
01 2023 FOR THE SAME.
Reply as on : 18.08.2023, Reference : BA&RM Debit card, NRI business CIR NO. 17/2023
2. What are the guidelines for Nomination in Locker or Locker Holders
KINDLY REFER BA RM DIVISION SAVING DEPOSIT, DEBIT CARD NRI BUSINESS CIRCULAR No.
01 2023 FOR THE SAME.
Reply as on : 09.08.2023, Reference : BA&RM Debit card, NRI business CIR NO. 01/2023
3. What is the concession available for staffs in case of locker rentPlease mention the circular.
kindly refer saving deposit debit card,nri business division cir 01/2023
Reply as on : 05.08.2023, Reference : BA&RM Debit card, NRI business CIR NO. 01/2023
 4. What is the concession available for staffs in case of locker rentPlease mention the circular.
Please refer refer saving deposit debit card,nri business division cir 01/2023 for the same.
Reply as on : 05.08.2023, Reference : BA&RM Debit card, NRI business CIR NO. 01/2023

Product: NRE Rupee Sugam Term Deposit

1. "What is the minimum and maximum deposit amount for the NRE Rupee Sugam Term Deposit
scheme?"
"The minimum deposit amount is Rs. 10,000 and there is no maximum limit for the deposit amount."
Reply as on : 16.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020
2. "What is the tenure range for the NRE Rupee Sugam Term Deposit scheme?"
"The minimum tenure is one year and the maximum tenure is 10 years."
Reply as on : 16.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020
3. "Can the depositor withdraw any amount before maturity without losing interest on the
remaining part of the fixed deposit under the scheme?"
"Yes, the depositor can withdraw any amount before maturity in multiples of Rs. 1,000/- without losing
interest on the remaining part of the fixed deposit under the scheme. However, the residual amount
should not go below Rs. 10,000/- after part withdrawal."
Reply as on : 16.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020
4. "Who is eligible to open an NRE Rupee Sugam Term Deposit account with PNB?"
"NRIs (Non-Resident Indians) in Single or Joint capacity are eligible to open an NRE Rupee Sugam
Term Deposit account with PNB."
Reply as on : 12.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020

Product: NRO Sugam Term Deposit account

1. "Who is eligible to open an NRO Sugam Term Deposit account?

"Any Non-resident Indian (NRI) or person of Indian origin can open NRO Sugam Term Deposit
account. The account should be opened by the non-resident account holder himself and not by the
holder of power of attorney in India."
Reply as on : 12.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020
2. "Can the account be held jointly with residents or non-residents?"
"Yes, the account may be held jointly with residents and/or with non-residents. However, if held jointly
with residents, it can only be on a ‘former or survivor’ basis."
Reply as on : 12.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020
3. "What is the minimum deposit amount for NRO Sugam Term Deposit account?"
"The minimum deposit amount is Rs.10,000/- and thereafter in multiples of Re.1/- with a maximum
amount of Rs.10.00 Crore."
Reply as on : 12.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020
4. "Can premature withdrawal of the deposit be made before maturity?"
"Yes, the depositor has the facility to withdraw any amount before maturity in multiples of Rs.1000/-
any time whenever the customer needs it without breaking the entire deposit and without losing
interest on the remaining deposit under the scheme. No penalty will be levied in respect of the part
withdrawal of deposit in multiples of Rs.1000/- before maturity."
Reply as on : 12.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020
Product: Ordinary Term Deposit Scheme

1. "What is the minimum deposit amount required to open an Ordinary Term Deposit Scheme
account?"
"The Term Deposit Ordinary (TDO) account can be opened with a minimum deposit of Rs. 100/- and
thereafter in multiples of Rupee one (Re.1/-) with a maximum amount of Rs. 1,99,99,999/-."
Reply as on : 21.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020
2. "What is the period of deposit and interest rate offered under the Ordinary Term Deposit
Scheme?"
"The Ordinary Term Deposit Scheme offers a period of deposit for any period from 7 days to 179 days.
"
Reply as on : 21.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020
3. "Can premature withdrawal or part withdrawal be made under PNB Tax Shield - Fixed Deposit
Scheme?"
"No, premature withdrawal or part withdrawal is not allowed before the lock-in period of 5 years.
However, in case of the depositor's death before the maturity of the term deposit, the levy of penalty
would be exempted and the nominee/legal heir will be allowed premature payment even before the
lock-in period as per the rules."
Reply as on : 19.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020

Product: Overdraft Facility to Pensioners

1. "Who is eligible for the Scheme for Providing Overdraft Facility to Pensioners?"
"Pensioners who are drawing their pension from branches of the bank and have a satisfactory conduct
of their account are eligible for the overdraft facility under this scheme."
Reply as on : 15.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022
2. "What is the amount of overdraft limit that can be availed under this scheme?"
"The overdraft limit under this scheme is up to one month's net pension amount. This is calculated as
the last pension amount credited to the pensioner's account after deducting all other loan instalments."
Reply as on : 15.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022
3. "How is the overdraft to be repaid under this scheme?"
"The overdraft amount is to be repaid from the pension payable for the next month. The overdraft limit
is renewed on a yearly basis. It is important to note that ESI pensioners and pensioners who have
availed the loan facility against pension under the bank's personal loan to pensioners scheme are not
eligible for the overdraft facility under this scheme."
Reply as on : 15.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022

Product: PNB Agni Rakshak Scheme

1. "Who is eligible for PNB Agni Rakshak Scheme?"

"All employees of defense covered in the Agnipath Scheme of the Government of India are eligible for
PNB Agni Rakshak Scheme. The scheme includes personal accidental insurance of Rs.50 lakh and
air accidental insurance of Rs.1 crore, zero balance salary account, sweep facility, OD facility, no cash
handling charges, free unlimited cheque book, free fund transfer, unlimited free DD/PO, rebate for
AMC of lockers for 3 years, free SMS alerts, free debit cum ATM card, credit card facility, additional
insurance on debit card, and zero balance savings bank account to the parents, spouse, and
dependent children of the "Agni Rakshak" primary account holder."
Reply as on : 15.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022 & 35/22
 dated 23.12.2022

Product: PNB Arogya Saving Scheme

1. "Who is eligible to open an account under PNB Arogya Saving Scheme?"

"An individual falling in the age group between 18 years to up to 60 years is eligible to open an
account under PNB Arogya Saving Scheme scheme"
Reply as on : 03.04.2023, Reference : Refer RLBD Cir 20/22 dated 05.07.2022
2. "Are NEFT/RTGS/IMPS facilities available for free under PNB Arogya Saving Scheme scheme"
"Yes, NEFT/RTGS/IMPS facilities are available for free online under PNB Arogya Saving Scheme
scheme"
Reply as on : 11.03.2023, Reference : Refer RLBD Cir 20/22 dated 05.07.2022
3. "Are IBS/MBS/ SMS Alerts available under PNB Arogya Saving Scheme scheme?"
"Yes, IBS/MBS/ SMS Alerts are available under PNB Arogya Saving Scheme scheme
Reply as on : 11.03.2023, Reference : Refer RLBD Cir 20/22 dated 05.07.2022
4. "What is the Care Health Insurance facility available under PNB Arogya Saving Scheme
scheme?"
"The Care Health Insurance facility under PNB Arogya Saving Scheme scheme provides two variants,
Variant-1: Cancer Indemnity, and Variant-2: Daily Cash Allowance."
Reply as on : 11.03.2023, Reference : Refer RLBD Cir 20/22 dated 05.07.2022

Product: PNB Basic Saving Bank Deposit Account (BSBDA)

1. "Who can open a PNB Basic Saving Bank Deposit Account (BSBDA)?"
"An individual, whether singly or jointly, minors of the age of 10 years and above, minors under
natural/legal guardianship, illiterate or visually impaired persons are eligible to open a PNB Basic
Saving Bank Deposit Account (BSBDA)."
Reply as on : 09.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022
2. "What are the features and facilities associated with the PNB Basic Saving Bank Deposit
Account (BSBDA)?"
"The PNB Basic Saving Bank Deposit Account (BSBDA) does not have any minimum balance
requirement and allows for a minimum of six withdrawals in a month, including ATM withdrawals."
Reply as on : 09.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022
3. "Can a PNB Basic Saving Bank Deposit Account (BSBDA) holder open any other saving bank
deposit account in the same bank?"
"No, the holder of a PNB Basic Saving Bank Deposit Account (BSBDA) will not be eligible for opening
any other saving bank deposit account in the same bank. The BSBDA holder will be required to close
all existing saving fund account in the bank within 30 days from the date of opening the account."
Reply as on : 09.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022

Product: PNB Bulk Fixed Deposit Scheme account

1. "Are premature renewal/extension and part withdrawal allowed under PNB Bulk Fixed Deposit
Scheme?"
"No, premature renewal/extension and part withdrawal are not allowed under PNB Bulk Fixed Deposit
Scheme. Auto-renewal and conversion of interest options are also not allowed."
Reply as on : 19.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020
2. "Who is eligible to open a PNB Bulk Fixed Deposit Scheme account?"
 "Individuals (singly or jointly), minors who have attained the age of 10 years and above in their own
name, proprietorship/partnership firms, commercial organizations, companies/corporate bodies, Hindu
Undivided Family, associations, clubs, societies, trusts or religious/charitable or educational
institutions, municipality or Panchayat, government or quasi-government body can open a PNB Bulk
Fixed Deposit Scheme account. Even illiterate and blind persons can open the account."
Reply as on : 16.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020
3. "What is the minimum deposit amount for PNB Bulk Fixed Deposit Scheme?"
"The minimum deposit amount for PNB Bulk Fixed Deposit Scheme is Rs.10 crore. Deposits can be
made in multiples of Re.1."
Reply as on : 16.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020

Product: PNB Elite Saving Fund Scheme

1. "What are the features and benefits of the PNB Elite Saving Fund Scheme?"
"The PNB Elite Saving Fund Scheme offers various features and benefits such as free cheque leaves,
free RTGS/NEFT/IMPS charges, free stop payment instruction charges, free account statement
charges, free cash deposit and withdrawal charges, concession in respect of documentation and
processing charges for HL/VL, WTC, demat account, locker rent, credit card, investment options, and
offers such as complimentary spa sessions and discounted health checkup facility."
Reply as on : 28.03.2023, Reference : Refer RLBD Cir 25/22 dated 14.09.2022
2. "Who is eligible to open a PNB Elite Saving Fund Scheme?"
"The saving account can be opened by resident individuals (either singly or jointly) only."
Reply as on : 18.03.2023, Reference : Refer RLBD Cir 25/22 dated 14.09.2022
3. "What are the variants of the PNB Elite Saving Fund Scheme?"
"The variants of the PNB Elite Saving Fund Scheme are Premium, Executive, Grand, and Royal."
Reply as on : 18.03.2023, Reference : Refer RLBD Cir 25/22 dated 14.09.2022

Product: PNB Junior SF Account

1. "Who is eligible to open a PNB Junior SF Account?"

"A PNB Junior SF Account can be opened by a minor of any age through his/her natural or legally
appointed guardian. Minors above the age of 10 years are allowed to open and operate savings bank
accounts independently, if they so desire. "
Reply as on : 01.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022
2. "What are the features of the PNB Junior SF Account?"
"The features of the PNB Junior SF Account include a zero minimum quarterly average balance
requirement, zero initial deposit, free cheque leaves up to 50 per year, free NEFT charges up to
Rs.10,000/- per day, free issue of demand drafts for school/college fee, an allowed ATM/debit card
subject to debit up to Rs.5000/- per day, and allowed internet and mobile banking facilities with only
view facility."
Reply as on : 01.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022
3. "Can the freebies and concessions under the PNB Junior SF Account be withdrawn?"
"Yes, to arrest the misuse of Minor Accounts, all the concessions and freebies under the scheme shall
be withdrawn after attaining the age of 18 years."
Reply as on : 01.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022

Product: PNB MyBiz Current Account Scheme

 1. "Details about the scheme not visible"
New name of the scheme is General Current Account Scheme
Reply as on : 25.07.2023, Reference : RLBD CIR NO 12/2023

Product: PNB MyBiz Plus Current Account Scheme

1. "Details about the scheme not visible"

New name of the scheme is Smart Banking Current Account Scheme
Reply as on : 25.07.2023, Reference : RLBD CIR NO 12/2023

Product: PNB MySalary Scheme

1. "Who is eligible for the PNB MySalary Scheme?"

"Regular employees of Central Government, State Government, PSU, Government-Semi Government
Corporation, MNCs, Reputed Institutions, Reputed Corporate, Reputed Educational Institutions, etc.,
are eligible for the scheme.
Reply as on : 21.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022 & 36/22
dated 28.12.2022
2. "What are the different variants available in the PNB MySalary Scheme?"
"The scheme has five variants: Broanze, Silver, Gold, Premium, and Platinum, based on the
employee's gross monthly salary. The gross salary ranges for these variants are as follows: Broanze :
Rs. 10000 Silver: Rs. 10,001 & above up to Rs. 25,000/- Gold: Rs. 25,001 & above up to Rs. 75,000/-
Premium: Rs. 75,001 & above up to Rs. 1,50,000/- Platinum: Rs. 1,50,001 and above"
Reply as on : 21.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022 & 36/22
dated 28.12.2022
3. "What is the maximum overdraft limit available under the PNB MySalary Scheme?"
"The overdraft limit varies based on the variant of the scheme. The maximum overdraft limits are:
Silver: Rs. 50,000/- Gold: Rs. 1,50,000/- Premium: Rs. 2,25,000/- Platinum: Rs. 3,00,000/-"
Reply as on : 21.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022 & 36/22
dated 28.12.2022
4. "What is the Personal Accidental Insurance (PAI) cover available under the PNB MySalary
Scheme?"
"The PAI cover amount varies based on the variant of the scheme. The PAI cover available is: Silver:
Rs. 30.00 lakhs Gold: Rs. 40.00 lakhs Premium: Rs. 45.00 lakhs Platinum: Rs. 50.00 lakhs"
Reply as on : 21.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022 & 36/22
dated 28.12.2022
5. "Does the PNB MySalary Scheme provide a sweep facility?"
"Yes, Savings Bank accounts opened/maintained under the scheme have Sweep-in, Sweep-out
facility. The sweep facility will be allowed for tenor 7 days to 365 days, and the sweep out shall be
after a threshold deposit of Rs. 20,000/- in the salary account, in multiples of Rs. 1,000/-."
Reply as on : 21.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022 & 36/22
dated 28.12.2022

Product: PNB Power Savings account

1. "Who is eligible to open a PNB Power Savings account?"

"A resident individual woman can open the account under the scheme. A joint account can also be
 opened under the scheme, but the first name should be of a woman."
Reply as on : 15.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022
2. "What are the freebies and concessions offered under the PNB Power Savings scheme?"
"The scheme offers various concessions such as a 25% concession in locker rent for the first year,
free cheque leaves up to 50 per year, free issuance of statement, and a Platinum Debit Card. It also
provides free NEFT transactions and one free demand draft per month up to Rs.10,000/-. Additionally,
customers can enjoy concessions in respect of documentation charges for housing loans, vehicle
loans, and personal loans."
Reply as on : 15.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022
3. "What are the requirements to claim the Accidental death Insurance cover?"
"The Accidental death Insurance cover of Rs.2.00 lakh or Rs.5.00 lakh is admissible if the Quarterly
Average Balance in the account during the last calendar quarter remains equal to or more than
Rs.25,000/-. Minimum one transaction on POS/E-Com during the last 90 days is also required, and the
Platinum Debit card should have been used within 45 days as per extant guidelines. If the customer
chooses to have a Classic debit card, then the Personnel Accident Insurance is restricted to Rs.1.00
lakh."
Reply as on : 15.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022

Product: PNB Pranam Fixed Deposit account

1. "Who is eligible to open a PNB Pranam Fixed Deposit account?"

"Individuals aged 55 years and above, including illiterate and blind persons, can open this account. In
case of a joint deposit, the primary holder of the account must be a senior citizen."
Reply as on : 19.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020
2. "What is the maximum deposit amount allowed under this scheme?"
"The maximum amount that can be deposited in a PNB Pranam Fixed Deposit account is
Rs.1,99,99,999/-."
Reply as on : 19.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020

Product: PNB Rakshak Plus Scheme

1. "Who is eligible for PNB Rakshak Plus Scheme?"

"All serving and non-serving defense personnel, including those from BSF, CRPF, CISF, ITBP, State
Police Force, Metro Police, Research and Analysis Wing (RAW), Intelligence Bureau (IB), Central
Bureau of Investigation (CBI), Indian Coast Guard Personnel, Para-Military personnel, Gentlemen
cadets and Special Forces at Central & State level, are eligible to open a salary account under the
scheme. The scheme also extends benefits to pensioners who draw their pension through PNB
Branches and CPPC."
Reply as on : 09.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022

Product: PNB Samman Saving Account

1. "What is the overdraft facility offered with a PNB Samman Saving Account, and who is eligible
for it?"
"The overdraft facility offered with a PNB Samman Saving Account is up to Rs. 1,00,000/- or four times
the monthly pension (net of arrears, if any) whichever is lower. This facility is available to pensioners
whose pension is being processed by the bank through CPPC and all employees retired from the bank
and drawing pension/family pension being processed by PF & Pension Department of Bank. The
 account should be a joint account with the spouse, and the maximum age of the pensioner should be
70 years at the time of sanction of overdraft."
Reply as on : 21.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022
2. "Who is eligible to open a PNB Samman Saving Account?"
"Pensioners and prospective pensioners, including all employees retired from Punjab National Bank
who have given a mandate for credit of their pension in the account, are eligible to open a PNB
Samman Saving Account. The account will be opened preferably jointly with the spouse."
Reply as on : 15.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022
3. "What are the charges for not maintaining the minimum quarterly average balance in a PNB
Samman Saving Account?"
"There are no charges for not maintaining the minimum quarterly average balance in a PNB Samman
Saving Account."
Reply as on : 15.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022

Product: PNB Select Saving Account

1. "Who is eligible for PNB Select Saving Account?"

"An individual falling in the age group between 25 years and up to 40 years is eligible for PNB Select
Saving Account."
Reply as on : 21.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022
2. "What is the minimum quarterly average balance (QAB) required to maintain in the PNB Select
Saving Account?"
"The minimum QAB required to maintain in the PNB Select Saving Account is Rs. 5,000/-."
Reply as on : 21.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022
3. "Will there be any charges for non-maintenance of the QAB in the PNB Select Saving
Account?"
"Yes, charges will be applicable if the QAB is below the minimum QAB required to be maintained for
the general saving account. Also, freebies will be withdrawn if the prescribed QAB is not maintained."
Reply as on : 21.06.2023, Reference : Consolidated Circular No. 08/2022 dated 10.03.2022

Product: PNB SF PRUDENT SWEEP ACCOUNT FOR INSTITUTIONS

1. "What is the minimum Quarterly Average Balance for standard variant of PNB SF Prudent
sweep Account for Institutions.
"Minimum Quarterly Average Balance for standard variant of PNB SF Prudent sweep Account for
Institutions is Rs. 1.00. Lakhs.
Reply as on : 25.07.2023, Reference : RLBD CIR NO 14/2023

Product: PNB SF Prudent Sweep account for institutions

1. "What is the minimum quarterly average balance required for the PNB SF Prudent Sweep
account for institutions?"
"The minimum quarterly average balance required varies based on the variant chosen - Rs. 1.00 Lakh
for the Standard variant, Rs. 5.00 Lakh for the Classic variant, and Rs.10.00 Lakh for the Advantage
variant."
Reply as on : 01.06.2023, Reference : "Consolidated Circular No. 08/2022 dated 10.03.2022 & RLBD
CIR No.14/2023
 2. "Is there any loan/overdraft facility available against FFD in the PNB SF Prudent Sweep
account for institutions?"
"No, there is no loan/overdraft facility available against FFD in the PNB SF Prudent Sweep account for
institutions."
Reply as on : 01.06.2023, Reference : "Consolidated Circular No. 08/2022 dated 10.03.2022 & RLBD
CIR No.14/2023
3. "Who is eligible to open PNB SF Prudent Sweep account for institutions?"
"Accounts can be opened as per RBI directives for opening Saving Fund Accounts of eligible
INSTITUTIONS."
Reply as on : 27.05.2023, Reference : "Consolidated Circular No. 08/2022 dated 10.03.2022 & RLBD
CIR No.14/2023

Product: PNB SF Prudent Sweep Deposit Scheme

1. "How does the Sweep In and Out feature work under PNB SF Prudent Sweep Deposit Scheme?
"The Sweep In and Out feature takes place in Savings Accounts after the cut off level of Rs. 50,000/-,
i.e., having a balance of over Rs. 50,000/- with a minimum Sweep-out/ Sweep-In of Rs. 5,000/- and
thereafter in multiples of Rs. 5,000/- to/from Fixed Deposit. FDR’s under this scheme can be issued for
a minimum period of 46 days and a maximum period of 179 days. The funds will be swept in i.e.
cancellation of Fixed Deposit, in case of need on Last In First Out Basis (LIFO)."
Reply as on : 27.05.2023, Reference : Refer RLBD Cir 08/22 dated 10.03.2022 & 31/22 dated
11.11.2022
2. "Who is eligible to open a PNB SF Prudent Sweep Deposit Scheme account?"
"Only individuals are eligible to open this account."
Reply as on : 18.05.2023, Reference : Refer RLBD Cir 08/22 dated 10.03.2022 & 31/22 dated
11.11.2022
3. "What is the minimum deposit required to open a PNB SF Prudent Sweep Deposit Scheme
account?"
"The initial deposit and minimum quarterly average balance required is Rs. 25,000/-"
Reply as on : 18.05.2023, Reference : Refer RLBD Cir 08/22 dated 10.03.2022 & 31/22 dated
11.11.2022

Product: PNB Smart Banking Current Deposit Scheme

1. "Is there any concession in cash withdrawal charges for PNB Smart Banking Current Deposit
Scheme?"
"Yes, there is a concession in cash withdrawal charges according to the variant opted for and ranges
from Rs. 1 lakh to Rs. 10 lakh. Customers can withdraw cash up to the prescribed limit per day without
any charges, and thereafter, applicable charges will be levied."
Reply as on : 01.07.2023, Reference : Consolidated Circular No. 24/20 dated 30.03.2020, 38/22 dated
30.12.2022
2. "What is the minimum balance requirement for PNB Smart Banking Current Deposit Scheme?"
"The minimum quarterly average balance (QAB) varies according to the variant opted for and ranges
from Rs. 1 lakh to Rs. 10 lakh."
Reply as on : 21.06.2023, Reference : Consolidated Circular No. 24/20 dated 30.03.2020, 38/22 dated
30.12.2022
3. "What are the variants of PNB Smart Banking Current Deposit Scheme?"
 "The variants are SILVER, GOLD, DIAMOND, and PLATINUM."
Reply as on : 21.06.2023, Reference : Consolidated Circular No. 24/20 dated 30.03.2020, 38/22 dated
30.12.2022

Product: PNB Systematic Deposit Plan

1. "What is PNB Systematic Deposit Plan?"

The maximum core monthly installment amount in Systematic Deposit Plan should be restricted to Rs.
50,000/ be Rs. 5.00 lakhs.
Reply as on : 21.07.2023, Reference : Consolidated Circular No. 20/20 dated 30.03.2020 & RLBD
02/20 dated 14.08.2020
2. "What is the minimum monthly installment amount for PNB Systematic Deposit Plan?"
The maximum core monthly installment amount in Systematic Deposit Plan should be restricted to Rs.
50,000/ be Rs. 5.00 lakhs.
Reply as on : 21.07.2023, Reference : Consolidated Circular No. 20/20 dated 30.03.2020 & RLBD
02/20 dated 14.08.2020

Product: PNB Tax Shield

1. "What is PNB Tax Shield - Fixed Deposit Scheme?"

"PNB Tax Shield - Fixed Deposit Scheme is a term deposit scheme offered by Punjab National Bank.
This scheme is specifically designed to help individuals and Hindu Undivided Families (HUFs) save
tax under Section 80C of the Income Tax Act, 1961. Depositors can invest a minimum of Rs. 100 and
a maximum of Rs. 1.5 lakh per financial year under this scheme, and the tenure of the deposit is fixed
at 5 years."
Reply as on : 19.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020 & 13/22
dated 25.04.2022
2. "What are the interest rate options available under PNB Tax Shield - Fixed Deposit Scheme?"
Depositors can choose between two interest rate options while opening the term deposit account:
Income Option and Maturity Option.
Reply as on : 19.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020 & 13/22
dated 25.04.2022

Product: PNB TWIN (CA+SF) Account

1. "What is PNB TWIN (CA+SF) Account?"

"PNB TWIN (CA+SF) Account is a unique scheme offered by Punjab National Bank, where the
account holder can avail the benefits of both Current Account (CA) and Saving Fund (SF) Account
under one scheme."
Reply as on : 01.07.2023, Reference : Consolidated Circular No. 24/20 dated 30.03.2020 & 16/21
dated 05.08.2021
2. "Who is eligible to open a PNB TWIN (CA+SF) Account?"
"Individuals and Proprietorships who are above 18 years of age are eligible to open a PNB TWIN
(CA+SF) Account."
Reply as on : 01.07.2023, Reference : Consolidated Circular No. 24/20 dated 30.03.2020 & 16/21
dated 05.08.2021
3. "What is the minimum balance required to be maintained in a PNB TWIN (CA+SF) Account?"
"The minimum balance required to be maintained in a PNB TWIN (CA+SF) Account is Rs. 50,000 for
 the Current Account and Rs. 25,000 for the Saving Fund Account."
Reply as on : 01.07.2023, Reference : Consolidated Circular No. 24/20 dated 30.03.2020 & 16/21
dated 05.08.2021
4. "What are the charges for non-maintenance of the minimum balance in a PNB TWIN (CA+SF)
Account?"
"Charges for non-maintenance of the minimum balance will be applicable for both Current Account
and Saving Fund Account, as mentioned in the General Current Account Scheme. If the desired QAB
is maintained in the Current Account, no QAB charges will be levied in the Saving Fund Account even
if the prescribed balance is not maintained."The minimum balance required to be maintained in a PNB
TWIN (CA+SF) Account is Rs. 50,000 for the Current Account and Rs. 25,000 for the Saving Fund
Account."
Reply as on : 01.07.2023, Reference : Consolidated Circular No. 24/20 dated 30.03.2020 & 16/21
dated 05.08.2021

Product: PNB Unnati Saving Fund Account

1. "What are the transaction limits for PNB Unnati Saving Fund Account?"
"Debit entries in a half year should not exceed 40. IBS, ATM, SI debits, and debits of charges are not
included under the limit of 40 per half-year. If debit transactions exceed 40, charges will be applicable.
Third-party cash payments up to a maximum of Rs. 50,000/- per day. Transfer Transactions up to a
maximum of Rs. 1,00,000/- per day. The third party cannot withdraw any amount through the
withdrawal slip. There is no limit of maximum amount through the withdrawal slip at the base branch.
In case the account holder visits the branch himself, Withdrawal Slip must accompany the Passbook.
Inter-sol cash Payments to the account holder himself are restricted up to the limit of Rs. 5,00,000/-."
Reply as on : 18.05.2023, Reference : Refer RLBD Cir 08/22 dated 10.03.2022
2. "What is the minimum quarterly average balance required for PNB Unnati Saving Fund
Account"
The minimum quarterly average balance for PNB Unnati Saving Fund Account is different for different
areas of the branch. For rural areas, it is Rs. 500/-, for semi-urban areas, it is Rs. 1000/-, for urban
areas, it is Rs. 2000/-, and for metropolitan areas, it is also Rs. 2000/-.
Reply as on : 28.03.2023, Reference : Refer RLBD Cir 08/22 dated 10.03.2022

Product: PNB UTTAM TERM DEPOSIT account

1. "What is the minimum deposit amount required to open a PNB UTTAM TERM DEPOSIT
account?"
"The minimum deposit amount required to open a PNB UTTAM TERM DEPOSIT account is Rs. 15
lakh and thereafter in multiples of Re. 1."
Reply as on : 12.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020
2. "Is premature withdrawal or extension in the period of deposit allowed under the PNB UTTAM
TERM DEPOSIT SCHEME?"
"No, premature withdrawal or extension in the period of deposit is not permitted under the PNB
UTTAM TERM DEPOSIT SCHEME, except in case of death of the Depositor (Single/ Joint)/
Bankruptcy/ winding up /directions by court/ regulators/ receiver/liquidator, where premature
withdrawal is allowed and interest to be paid shall be as per the card rate for a normal deposit for the
period for which FD has run."
Reply as on : 12.07.2023, Reference : Consolidated Circular No. 15/20 dated 30.03.2020
 Product: RECURRING DEPOSIT

1. PLEASE GUIDE US ABOUT RD FLEXI SCHEME

DEAR SIR, KINDLY REFER RETAIL BANKING DIVISION (RESOURCES) CONSOLIDATED
CIRCULAR NO.202020 FOR THE SAME.
Reply as on : 17.08.2023, Reference : RBD-R-20/2020

Topic: Strategy and Analytics - Budget, Planning and Economics

Product: Bank balance sheet

1. where we will get latest Bank balance sheet

Latest figures as on 30.09.2024 are available on home page of knowledge centre . I will also share the
result of PNB as on 30.09.2024 on your whatsapp number, in PPT form also
Reply as on : 01.01.2025, Reference : Please refer Bank's figures as on 30 Sep 2024

Product: bank tan number

1. bank tan number

For form 16 as per talk with staff member the TAN NO is DELP26003F
Reply as on : 24.09.2024, Reference : For form 16 as per talk with staff member the TAN NO is
DELP26003F

Product: Categorization of Branches

1. Sir,Please share the circular number mentioning category (MetroUrbanSemi UrbanRural) of

branches. Also please let us know the branch category of BORAJPURA Road (240600).
Refer SMEAD CIRCULAR NO. 202024 dt 30.04.2024
Reply as on : 20.09.2024, Reference : Refer SMEAD CIRCULAR NO. 202024 dt 30.04.2024

Product: Report in Financle

1. Please guide us if there is any tool or a report available in Finacle for total income earned and
charges paid by the account holder (Current saving)
Kindly check HCUSUM report for the same
Reply as on : 23.09.2024, Reference : Kindly check HCUSUM report for the same

Product: SMEAD

1. Respected Sir,Please provide Circular for DRIVE FOR ACHIEVEMENT OF TARGET FOR FY
2024-25 MD CEO, ED AND ZM CLUB SCHEMERegardsSUMANPALBM DHARAMPURA79736
1159581465 02579
There is not such a circular for MD CEO , ED and ZM club membership circular for FY 2024-25. Last
circulated via SMEAD CIRCULAR No. 292024 dated 20-07-2024
Reply as on : 15.05.2025
2. Please let us know the circular regarding maintaining of Cash within retention limit by
Branches.
Circles to allocate cash holding and cash ratio budget to each branch in their jurisdiction based on the
potential of each branch, if not already allocated, keeping in view the infrastructure available, cash
inflowoutflow of the branch.Please refer to operation division-GOVT. BUSINESS DIVISION-
CIRCULAR NO. 1532011 dated 03.12.2011 regarding Cash holding in the Branches
 Reply as on : 28.04.2025, Reference : NA

Product: Transfer price mechanism

1. What is transfer price mechanism, and how it determines profitability of branches

Primary objective of the transfer pricing mechanism is to provide a market linked cost for each asset
and liability by offering market based rates to business units as the assets and liabilities profile of the
banks is becoming more complex with differing maturities, fixed and floating rate interest and
embedded options. Funds Transfer Pricing can be viewed as the interestcharged when one business
unit borrows funds from another business unit andvice versa.For more details kindly refer SMEAD Cir
no 112024 dt. 21.03.2024
Reply as on : 11.03.2025

Topic: Strategy and Analytics - Finance and Accounts

Product: BILL PAYMENT OF PREVIOUS YEAR

1. Sir can we make payment of bill of previous financial year Can we select input tax credit yes in
extm in this case
We have to make payment of GST bills within 180 days from date of the invoice. However, in case of
non-payment within 180 days, the ITC claim will be reversed per Rule 37 of GST. Therefore ITC can
be availed only if the bill was raised within last 180 days and payment is made accordingly
Reply as on : 21.04.2025

Product: Business Correspondent

1. Can we issue ATM card to BC settlement account holder for account opened under CABCA
code.
Refer PSFID FINANCIAL INCLUSION CIRCULAR NO. 07 2019 Reg Guidelines for BCA Settlement
account Scheme Code CABCA
Reply as on : 01.11.2024, Reference : FI 07/2019

Product: Cheque Book

1. Can we issue a cheque book in either or survivor account if first holder is illiterate and
secondholder can sign
An Illiterate person may also open joint account with another Literate person who is closely related to
him which can be operated jointly or severally. Cheque book can be issued to Literate Person in such
accounts where operation mandate is as Either or Survivor. Refer IAD CIR. No. 2118 DATED
05.06.2018
Reply as on : 24.01.2025, Reference : IAD 21/2018

Product: Current Account Charges

1. Explain about folio charges in current account.

Refer Page 48 of 95 IRMD LA Cir. No. 2072021 Consolidated Circular Service Charges
Reply as on : 03.07.2024, Reference : IRMD 207/2021

Product: GST

1. clarify whether GST is to be deducted while giving payout to Sales Executive and Car dealer
with circular reference. Will reverse charge be kept as Yes in either case
 Payout is a kind of incentive for which no invoice is raised by the sales executive. only accounting of
TDS should be done. refer FINANCE DIVISION CIRCULAR NO. 15 2024
Reply as on : 11.09.2024, Reference : FINANCE DIVISION CIRCULAR NO. 15/2024

Product: IOA

1. Which BACID is to be debited by branch for payment paid to other banks as cash handling
charges levied by them for depositing cash in their Currency chests Please quote circular as
well. Remittance charges head 1141501 stands frozen for all branches by Di
Refer Finance Division Cir 102023 format is available at page no 27 for unfreeze of respective head
Reply as on : 01.07.2024, Reference : Finance Division 10/2023

Product: KCC

1. Credit available (Customer Balance) in KCCKGS over and above of sanction limit, will be
treated as Saving Fund or Current Fund in Banks Book
Saving Fund. refer Agriculture Division Cir 852023
Reply as on : 01.09.2024

Product: LTI AND RTI

1. Should we take right hand thumb impression for male illeterate customers or Left hnad thumb
impression for self attestation purpose
LTI for male and RTI for female to used in case of illiterate
Reply as on : 04.07.2024

Product: OFFICE ACCOUNT

1. What are guidelines of cancellation of Demand draft created from Office Account
Use DDC option to debit DD ac to cancel DD issued and the money to be returned back to the
originating account.
Reply as on : 18.03.2025

Product: Passbook

1. printing of passbook for intersol current accountloan accounts

Refer CCC CIR.No.082014 FACILITIES AVAILABLE IN INTERSOL BASE BRANCH ONLY
Reply as on : 01.09.2024
2. Customer visiting branch for pass book updation of his savings account having number of UPI
entries. while updating the pass book 10 passboks gets filled up but entries does not
finish.what are the bank guide lines regarding pass book printing issuing pas
Refer LA cir 2072021 for ledger folio charge in saving account
Reply as on : 16.08.2024, Reference : IRMD 207/2021

Product: REVERSAL OF CHARGES

1. What is procedure for reversal of charges accrued in a account. Who is authority for allowing
reversal Waiver of Charges
Please refer LA circular no 4025,page no 153,point no 15.1
 Reply as on : 21.04.2025, Reference : IRMD LA Cir 40/2025

Product: RTGS

1. Limit for RTGS in intersol cash credit account

Detailed guidelines on Inter-sol transactions were issued and circulated vide HO IAD circular no.
312018 dated 01.10.2018 wherein the limits for Inter-sol cash payments were defined
Reply as on : 26.01.2025, Reference : IAD circular no. 31/2018

Product: Saving Account

1. pensioner retired from Indian Ordnance Factories worked as Office supritendant getting
pension through NEFT from SPARSH get benefit of PNB RAKSHAK schemeWhat Customer
Type option is to be selected in CRMBASIC
Refer BA RM DIVISION SAVING DEPOSIT, DEBIT CARD, NRI BUSINESS OTHER LIABILITIES
BUSINESS CIRCULAR No.04 2024
Reply as on : 30.09.2024, Reference : BARM 04/2024

Product: SAVINGS ACCOUNT UNFREEZING

1. what is circuler for savings account unfreezing for code 30 and 40 with reason cyber etc
To facilitate freezing identification of accounts where Letter of Thanks has been returned undelivered,
new freeze reason code 040 - Letter of Thanks returned undelivered has been introduced in CBS. To
unfreeze such accounts, Branch official to make personal visit to the current address of the customer
and capture visit details in BOVISIT, thereafter he shall unfreeze the account if visit report is positive.
System shall not allow unfreezing of such accounts until the visit details are captured in BOVISIT
menu for the accounts. Refer OPERATIONS DIVISION (CASA BACK OFFICE) CIRCULAR NO. 02 of
2023
Reply as on : 24.03.2025, Reference : OPERATIONS DIVISION (CASA BACK OFFICE) 2/2023

Product: Service Charges

1. After how many cash transactions through BC point and branch, the FIK charges will be
applied on SBBDA and SBGEN accountsIn some accounts from the very first cash transaction
of the month, the charges was levied.
Refer FI DIVISION CIRCULAR NO.152024
Reply as on : 06.01.2025, Reference : Finance Division 15/2024

Product: SERVICE CHARGES WAIVER

1. we have an account of other PSU i.e union bank for the purpose of cash remittance (as this
bank is linked with our currency chest for cash remittance as per RBI direction).in the said
account cash handling charges for cash withdrawal is beign deducted now
This bank account of union bank in your branch is used for remittance between PNB and union bank
and is not a typical business current account. Your CH has power to relax these service charges.
Please refer RBD(resources) circular 29 of 2020 dated 15.04.2020. Please take permission from the
authority to waive these service charges.
Reply as on : 29.03.2025, Reference : RBD (RESOURCES) 29/2020
Product: Statement Charges

1. Can we take charges for customers who take statement

Issuance of new passbook shall be free of cost. For CACCOD One statement of account per month
free. Refer Page 48 of 95IRMD LA Cir. No. 2072021 Consolidated Circular Service Charges
Reply as on : 03.09.2024, Reference : IRMD 207/2021

Product: SUSPENSE/ SUNDRY

1. if any entry lies in sundrysuspense account more than 90 days, provide the SOP for reversal
from sundrysuspense account
Adjustment of any entry (suspense or sundry) older than 90 days shall require prior permission from
therespective permitting offices.For SOP refer finance division circular 14 of 2024.Branches have to
seek permission from Circle Office. For example, say we have to reverse an entry of Rs.118.00 older
than 90 days from Sundry General account. The transaction will be entered by user. On verification
system will show error as Take approval in AMTRELAX as reversal entry is beyond 90 days.
AMTRELAX to be done by branch and verified by permitting authority
Reply as on : 17.03.2025, Reference : Finance Division 14/2024

Product: Tax

1. we have wrongly debited TDS while creating EXTM for provisioning. TDSMARK is run and TDS
is remitted to Circle office and pending at co. Can we refund the wrongly deducted TDS from
CO.
Yes, before remitting to HO it can be refunded.
Reply as on : 03.07.2024

Product: TAX

1. For What payment TAN No DELP09293E is used

The primary purpose of the tax deduction and collection account number, commonly known as TAN, is
related to deduction or collection of tax at source. Under section 203A of the income tax act, obtaining
TAN is compulsory for individuals or businesses mandated by the government to deduct or collect tax.
Reply as on : 02.07.2024

Product: TDS

1. customer has Fix deposit at branch and submit for 15 h for rs. 3.0 lak on 10.04.2024 and after
01.06.2024 has done fdr of Rs 2000000.00 more can system will deduct the TDS as amount
increases in the system where as customer has not deposited revised form
15 H is accepted at the begining of the financial year, later TDS will be deducted by the system. which
customer can claim in their ITR filing.
Reply as on : 07.03.2025
2. a pensioner is having non taxable pension but his interest income(fdr) and pension is more
than taxable limit , how to deduct tds customer is asking bank to deduct tds as applicable.right
now system is deducting tds only on fdr amount but not on pension a
Please take Form No. 12BAA. Refer FINANCE DIVISION CIRCULAR NO. HO FD 33 2024
Reply as on : 06.01.2025, Reference : Finance Division 33/2024
 Product: TDS Parking

1. Kindly guide us head of income where tds is gettingparked since we are getting
3171108B of your sol
Reply as on : 16.08.2024

Product: Term Deposit

1. Spouse of our ex staff drawing family pension, Is shehe is entitled for 1 extra ROI on Term
deposit.
Yes, please refer RBD(R) CIRCULAR No. 152020
Reply as on : 16.12.2024, Reference : RBD(R)15/2020

Product: Threshold Limit

1. What documents are acceptable or can be accepted in support of annual turnover or expected
annual turnover in current accounts
Balance sheet or CA Certificate. refer TMD CIRCULAR NO. 42 2024
Reply as on : 01.09.2024, Reference : Balance sheet or CA Certificate. refer TMD CIRCULAR NO. 42
2024

Topic: Treasury and Forex

Product: Bhutan

1. "how we can send money to BHutan national bank through CBS for corporate account."
"We may transfer the amount to Pool account of Druk Bank Bhutan maintained at our Rajendra place
branch AC No 1522002100031742 with appropirate naration. For futher clarification please contact
ISBDelhi of BO Rajendra Place Delhi"
Reply as on : 20.10.2023

Product: CARD

1. What is the process and documents required for claim settlement of World Travel Card.
Full SOP for the same is mentioned in IBD Foreign exchange 36 by 2024. Kindly go through the same
Reply as on : 27.01.2025

Product: Edu Loan

1. "While doing an education loan in Udaan Please tell at what rate we should convert fees from
Euro to rupees as our loan amount is dependent on total fees. 85 of total fees is being
financed. Should the rate be taken as todays rate or on notional rate as p
"For all these purposes , work should be executed on notional rate"
Reply as on : 17.01.2024

Product: EXPORT

1. In terms of IRMD LA 1682024, page no 8, RUPEE EXPORT CREDIT ADVANCES under Note, it
has been stated that Exporters eligible under the Gold Card Scheme shall enjoy concession @
0.25 in the above prescribed ratesHowever, if we seek seperate concession from
As per our opinion, this 0.25 concession is inbuilt. IF some additional concession is sought then it
 should be taken after netting if this 0.25 percent and this should also be part of the note.
Reply as on : 31.01.2025
2. As per IBD fex. cir. 432024, For write-off cases, Limit in relation to is mentioned as Total export
proceeds realized during the calendar year preceding the year in which the write-off is being
done. Kindly clarify this with an example considering the Sh
In that coloumn it is clearly mentioned as underTotal export proceeds realized during the calendar
year preceding the year in which the write-off is being doneFor that matter the period should be taken
as 01.01.2024-31.12.2024
Reply as on : 31.01.2025
3. How to give or calculate drawing power in packing credit account Please guide accordingly.
Kindly refer to IRMD LA 44 BY 2020 , Page no 21 , Point No 26 titled as Calculation of DP for Export
Credi
Reply as on : 27.01.2025
4. Respected sirmadam,Kindly mention the operative circular for INTEREST RATE ON
ADVANCES DISCOUNTING OF BILLS BACKED BY CONFIRMED ILCswith regards,Smruthi
MPLP, RAM ERNAKULAM
Kindly refer to page no 14 of IRMD LA 168 BY 2024 for the same under the heading DISCOUNTING
OF BILLS BACKED BY CONFIRMED ILCs
Reply as on : 24.01.2025
5. One of our client has availed post shipment facility. As per sanction terms, the tenor of facility
is 120 days. Account is sanctioned by CH CAC. Now One of the bill is overdue for more than
120 days. The borrower has requested for extension of validity u
Please refer to LA 1582022 and FEX 062025. As per our telephone discussion, please allow an
extension of the due date if the customer submits within 15 days from the due date and inform ECGC
as per policy.
Reply as on : 23.01.2025
6. If we have marked DOE on EDPMS, what is the process to unmark DOE
First of all , kindly untick it and then you have to send it to DOE for the same
Reply as on : 22.01.2025
7. We have an export customer to whom we have provided Packing Credit. A new account is
opened for each order. Now, if no payment is expected for the order linked to that account, can
they close the account by transferring the amount to their CC Account
Amount related to packing credit can never be disbursed in cash credit account .
Reply as on : 21.01.2025
8. In the ongoing export express scheme, whether for bill discounting limit backed by IBD
approved foreign bank LC, any collateral shall be required.
That approval clause is about that whenever bill discounting shall take place it shall be happening for
the approved banks. collateral is part of sanction and that is to be looked into seperately
Reply as on : 17.01.2025

Product: Export

1. We had sanctioned running packing credit limits to our party on 28072023 under MCCCAC
power. The Previous CRR of the borrower was A4. Now the CRR of the borrower has been
downgraded to B2. Please inform if the running packing credit limit can be continued
 Pre-shipment Credit Running Account facility would be available to the exporters, only if they are
complying with the terms and conditions laid down in letter and spirit. In present case borrower is not
fulfilling the eligibility criteria i.e. credit risk rating of B1 and above. Hence running PC will not be
continued for the exporter. Please refer IRMD LA Cir 1582022.
Reply as on : 16.01.2025
2. Sir,Please guide us regarding recalling of Interest Equalization in PC account which get turned
NPA in April 2024.From which date we need to recall the subvention and what is the process
for the same.
Please refer to IRMD LA 1582022, Page no 6 where it is mentioned as underThe packing credit pre-
shipment credit granted to an exporter must be liquidated out of proceeds of bill drawn for the exported
commodities on its purchase, discount etc. thereby converting pre-shipment credit into post-shipment
credit. However, CMs and above may permit liquidation of packing credit out of balances in Exchange
Earners Foreign Currency ac (EEFC AC) and or from rupee resources of the exporter to the extent
exports have actually taken place (in terms of para 2.4). If not so liquidated, the interest rate for
ECNOSPre-shipment be charged from the date of advance as indicated in LA Circulars issued from
time to time.
Reply as on : 03.08.2024
3. "In LA Circular 442020 advance against stock LA 452020 advance against book debts , for
packing credit drawing power was based upon order and simply disbursed with margin
requirements and no stock statement is insisted . however in LA 1822022 which supe
"It is important to note that a stock statement is used to monitor the end use of funds in Packing Credit
Advance. However, it should be noted that DP is not calculated for Packing Credit Advance based on
the stock statement."
Reply as on : 29.04.2024
4. "With Reference to LA Cir 1822022 in PC accounts party need to submit Stock statements in
Ordered based PC also.Sir whether PC to be released as per DP or notFurther it was written
Stock statement submission is formonitoring of the utilization of funds in
"As well as LA 18222, please refer to LA 4420 LA 15822, PC is released on the basis of purchase
order, sales contract rather than DP.We only use the stock statement in order to verify the end use of
the funds and not for releasing DPs, like we did in the CC limit"
Reply as on : 13.03.2024
5. "We have received loan application from a customer for CC limit having 100 export sales.
Kindly guide whether only CC limit can be given to customer having 100 export sales or only
packing credit is to be given in this case or both CC limit and packing c
"Kindly refer to IRMD LA 1582022 where it is mentioned as under Pre-shipment Packing Credit means
any loan or advance granted or any other credit provided by a bank to an exporter for financing the
purchase, processing, manufacturing or packing of goods prior to shipment working capital expenses
towards rendering of services on the basis of letter of credit opened in his favour or in favour of some
other person by an overseas buyer or a confirmed and irrevocable order for the export of goods
services from India or any other evidence of an order for export from India having been placed on the
exporter or some other person, unless lodgement of export order or Letter of Credit with the bank has
been waived ."
Reply as on : 16.11.2023
6. "We are holding a MSME proposal in which the proprietor is overseas citizen of India card
holder .Lady belongs to Philippines and later she married to Indian citizen .Now she is the OCI
card holder.Please guide us whether we can finance to OCI card holder
 "Kindly refer to IBD Foreign Exchange 672020 where it is mentioned that OCI card holder shall be
counted under PIO under some conditions . whatever we can finance to PIO , we can finance same to
oci card holder too according to that circular"
Reply as on : 16.11.2023
7. "CAN EEFC ACCOUNT BE OPENED IN ANY BRANCH"
"It will be open in AD Branch Only"
Reply as on : 04.11.2023
8. "Dear sir,A Cash Credit Limit of Rs.35.00 lakh sanctioned to a borrower (Exporter). Borrower
has also required Packing credit Facility and wants to enter change the scheme as CC to
Packing Credit after Drawing Power zero or Vise Versa. Please guide us hav
"Kindly refer to IRMD LA 442023 and refer to section INTERCHANGE OF LIMITS"
Reply as on : 01.11.2023
9. "which is the relevant circular for foreign bill discounting backed by LC."
"All foreign Bill Purchase fall under Post shipment credit and relevant guidelines should be applicable."
Reply as on : 27.10.2023
10. "Sir,Whether any minimum collateral security requirement is prescribed as per bank
guidelines for sanction of Bill Purchase(FOBPFOBNLCFOUBPFOUBNLC) Limit of amount Rs
1.80 crore to MSME UnitKindly clarify."
"Please note that there is no separate guidelines regarding above. The credit decision may be taken
by sanctioning authority as per General guidelines"
Reply as on : 27.10.2023

Product: GENERAL

1. Pnb me clerk home loan kitna milta hai

The HL limit for clerks is Rs 75.00 lakh. For more information, please refer to HRDD 9342024.
Reply as on : 27.01.2025
2. Sir jese hme Rd per kitna intt hai ye konse circular me milega jese hm fd ka dekhte hai pls
guide sir mujhe Rd pr intt rate ka circular dekhna hai pls help sir
RD FD ROI
Reply as on : 27.01.2025

Product: Import

1. Specifically, I am writing to ask if UCP 600 allows amendment of an Irrevocable LC to an

Irrevocable Transferable LC.Your quick guidance would be greatly appreciable in this matter.
Article 10(c) talks about the notification of acceptance of the amendment(s). The default position is
that the beneficiary should either communicate their acceptance or rejection of an amendment by
express notification or by the presentation of documents that comply with the credit. Until this
happens, the credit retains its terms and conditions. Exclusions of this rule will require suitable wording
in the LC that specifies the basis on which the acceptance or rejection is to be determined.
Reply as on : 02.08.2024
2. "Upto how many days we can give period of presentation while opening the FLC. one of our
customer requesting to provide 30 days for the period of presentation in LC. WHETHER WE
CAN ALLOW 30 DAYS FOR THE PRESENTATION IF SO KINDLY INFORM THE POWER TO
ALLOW
 "Please refer to Article 14 of UCP 600, which states A presentation including one or more original
transport documents subject to articles 19, 20, 21, 22, 23, 24 or 25 must be made by or on behalf of
the beneficiary not later than 21 calendar days after the date of shipment as described in these rules,
but in any event not later than the expiry date of the credit"
Reply as on : 15.05.2024
3. "What is the meaning of Confirm with or without in clause 49 while opening ILC.Whether bill
discounting can be done for ILC having 49 clause(Confirm)as without."
"That field is related to reimbursement in LC transaction . You have raised your query for clarification
on opening of lc in field 49 that means you are handling your importer or buyer customer . In the next
part of your query you have raised bill discounting issue which is basically related to seller side .
However if some lc comes to you bill discounting has nothin related to field 49. Field 49 decides the
mode of payment that is reimbursement"
Reply as on : 16.11.2023
4. "What is the SOP to transfer an EXPORT LC to second party as per LC terms customer wants
to transfer the LC which was on his name, to 3 different parties as per LC terms,any circular or
manual available in this regard please guide"
"There is no such SOP is observed by us. You may refer the basic guidelines regarding transfer of LC
to second beneficiary from LA 922023"
Reply as on : 27.10.2023
5. "Whether letter of comfort for trade credit can be issued to our existing cash credit account
holder for inland purchase of goods on credit"
"Trade credit is applicable only to Person resident in India acting as an importer. Further knowledge,
please refer FEX 322023"
Reply as on : 27.10.2023
6. "Documents required to clear free of cost bill of entry in IDPMS. please provide circular no if
any"
"Bill of Entry having zero value and Invoice, packing list and other related document as required in
other Import bill of Similar nature"
Reply as on : 20.10.2023
7. "I need to know the list of foreign banks we can issue LC in favour of them"
"Please refer IBD Agency Arrangement with Foreign Banks Circular No.032023 for above query"
Reply as on : 19.10.2023

Product: Import and Outward Remittance

1. a1 a2 forms and circular

Kindly refer to IBD Foreign Exchange Policy Circular 432024 for the same
Reply as on : 23.08.2024

Product: LC

1. How to get report of outstanding LC and BG in EDW and CBS

You can generate report through menu DCQRY for LC and OGM for BG.There is also a report
available in EDW under report code MISD-028 for outstanding of BG and LC.You can also see the
outstanding balance through menu option HPARTINQ under account no 3231101-3231109.
Reply as on : 30.01.2025
2. Is it mandatory to obtain Bill of Exchange in Deferred Letter of Credit
 Bill Of exchange is made by the exporter. and when the export is being done , bill of exchange is
made by the seller. when bill of exchange is accompanied with the documents and it is coming to
importer or bank of the importer then it will be paid .
Reply as on : 28.01.2025

Product: LOANING POWER

1. In whose power discounting of bill is done if the loan has not been sanctioned at MCCCAC or
CHCAC
Kindly elaborate in whose power loan has been sanctioned so that we can reply accordingly
Reply as on : 21.01.2025

Product: LRS

1. "How much amount of foreign currency i.e AED can a traveller carry from India to UAE in
cash."
"Please refer IBD FEX 512020, if he is visiting for HajUmrah pilgrimage- full amount of entitlement in
cash or up to the cash limit as specified by the Haj Committee of India, may bereleased otherwise
USD 3000 or equivalent"
Reply as on : 15.02.2024

Product: NFB

1. "PLEASE PROVIDE THE REASON WHY A TRANSPORT DOCUMENT BEARING A DATE OF

ISSUANCE PRIOR TO THAT OF THE CREDIT IS NOT ACCEPTABLE UNDER LETTER OF
CREDIT."
"If the letter of credit is allowing it specifically , then it is allowed"
Reply as on : 16.10.2023

Product: NRI

1. can NRI submit form 15G

No this facility is not available for NRI
Reply as on : 02.07.2024
2. "One of our NRI customer has sold his agri land In India, amt 1.83 cr sale proceeds he has
received in his NRO account, now customer wants to transfer this money to his NRE account.
What is the procedure and documents required.he has already submitted 15C
"Kindly refer to IBD FOREX 672020 where it is mentioned as under Transfer in NRE account from
NRO accounts within the overall ceiling applicable for repatriation of funds from NRO accounts, as per
extant RBI guidelines.(presently the limit is USD 1 mio perfinancial year)."
Reply as on : 29.04.2024
3. "can nre account be converted in nro"
"No , it can not be ..Kindly refer to consolidated circular IBD FOREX 672020"
Reply as on : 29.04.2024
4. "while opening new savings account where First holder is a resident Indian( husband) but joint
holder is NRI(wife), Then Savings Account is to be opened under resident Saving or NRO
Scheme "
"To ensure compliance with regulations, kindly note that if the account holder is a resident and the
 credited amount is from income generated by a resident holder, it is recommended to open the
account under the resident saving scheme. For additional clarification, please refer to IBD FEX
672020, Point No. 4-D-VI."
Reply as on : 09.04.2024
5. "Can NRI customer transfer fund to resident individual by cheque What is the limit"
"The amount is coming into india. As such there is no limit. "
Reply as on : 22.02.2024
6. "can we transfer fund from own NRO account to OWN NRE account in our bank (both account
maintaining at ours), if yes, plz guide regarding maximum amount cap procedure the same."
"Please refer IBD FEX 672020, we may transfer within remittance limit allowed to NRI ie cap of 1
Million Doller."
Reply as on : 08.02.2024
7. "Sir Madam,System is not allowing additional interest to Our Ex-staff(also Senior Citizen) when
we go to open NRO fixed deposit.IBD Foreign Exchange circular 672020 clarifies not to give
additional ROI in NRE but is silent about NRO.Please clarify quoting
"Please refer Master Circular on Interest Rates on Rupee Deposits held in Domestic, Ordinary Non-
Resident (NRO) and Non-Resident (External) (NRE) Accounts which says 4.1.11 Prohibition on
payment of additional interest on deposits of Senior Citizen-Banks are prohibited from payment of
additional interest on Non-Resident deposits of Senior Citizens.4.1.12 Prohibition on payment of
additional interest not exceeding one percent on deposits of banks staffWith effect from July 18, 2012
banks are not allowed to extend the benefit of additional interest rate on any type of deposits of non-
residents. Accordingly, the discretion given to banks to allow the benefit of additional interest rate of
one percent per annum as available to banks own staff on deposits under Non-Resident accounts
stands withdrawn."
Reply as on : 07.02.2024
8. "Can a NRE open a saving account who has adhar card and pan card"
"NRI can only open NRE or NRO of FCNR account . NRI is not eligible to open domestic account . He
may be having PAN and Aadhar card but for opening NRE or NRO account his foreign KYC is to be
checked . For details kindly refer to IBD Foreign Exchange 672020"
Reply as on : 01.01.2024
9. "Can we transfer funds from relatives savings account to NRE account of customer if
Customers insist for the it..and customer dont have NRO account."
"We may transfer the above fund from Resident saving account to NRE account of customer however
the above transaction will report and LRS transaction and all the related formalities should be done
prior to transfereing the above amount. For details please refer IBD FEX 672020, and SOP for
OUTWARD REMITTANCES available at Knowledge Repository"
Reply as on : 28.12.2023
10. "CAN WE ABLE TO OPEN PIO MINOR ACCOUNT"
"If PIO refer to Person of Indian Origin then yes we may open the account, for further information
please refer IBD FEX 672020 and related circular"
Reply as on : 18.12.2023
11. "Dear SirMadam,In Which cases 15 CACB taken .please guide .Thanks Regards"
"please refer CIRCULAR NO. FD 10 2016 REMITTANCES TO NON RESIDENTS OBTAINING OF
UNDERTAKING (FORM 15CA) AND CERTFICATE OF CHARTERED ACCOUNTANT (FORM
15CB) for your query. Please note that Guidelines regarding 15 CA CB is published by Central Board
 of Direct Taxes (CBDT)"
Reply as on : 22.11.2023
12. "Respected SirMadam ,i want to know in which mode can we open SBNRE accountcan we
open through MENU HOAACSB can we open through TAB BANKING can we open through
DMS "
"At present NRE NRO account will be open through HOAACSB menuIf this menu is not enable in
your branch then contact your Circle office for above query"
Reply as on : 20.11.2023
13. "Dear Sir In Our Branch One NRO Account Holder deceased, in his account pension is
credited Now Nominee Claim the Amount ,Nominee has no bank account in India ,has no
income in india is a US Citizen, A person of india origin holding a previous Indian Pas
"Widow resident outside India and has inherited assets of her deceased husband who was an Indian
citizen resident in India, may remit an amount, not exceeding USD one million per financial year out
of the balances in the account, on production of documentary evidence in support of acquisition,
inheritance or legacy of assets by the remitter, subject to payment of taxes as prescribed by Central
Board of Direct Taxes from time to time"
Reply as on : 20.11.2023
14. "To which scheme code we can convert SBGEN account (SBNRO or SBNRE) after customer
has been NRI and is PR of other country."
"Kindly refer to IBD Foreign Exchange Circular 672020 where it is mentioned that it should be
converted to NRO account"
Reply as on : 16.11.2023
15. "Sir, one of our NRI customer have an Indian FDR since 2003 in our branch. He does not have
Indian saving account NRO account with us. Now he want to Encash the same. Kindly guide
the procedure for the same."
"Since the customer has not maintained any operating account with us, so its a opportunity to market
NRE NRO account. However if customer is insisting for withdrawal of FDR amount then the same
may be transfered to his operating account in any country with the help of AD Branch"
Reply as on : 08.11.2023
16. "Sir, where to find Tax slab on interest in case of NRO account NRO Fd. Also guide about
reading material about the same. Regards"
"Please refer CIRCULAR NO. HO FD 25 2023 at point no 15,16,17,18 and other relevent point"
Reply as on : 08.11.2023
17. "Sir, what is the maximum limit of foreign money that can be deposited in NRE NRO per visit
in india."
"Please refer FEX 412023 regarding above. However please note that there is no restriction
regarding amount of foreign currency can be depsoited in NRE NRO account by NRI during his visit
in India, but if cash amount is exceeded USD 5000 then it should be supported by CDF."
Reply as on : 08.11.2023
18. "Is additional ROI of 0.50 as applicable to senior citizens is also applicable for NRE deposit
(FDR) "
"NO . kINDLY REFER to IBD FOREX 672020 for the same"
Reply as on : 06.11.2023
19. "Can we offer sweep facility in NRE or NRO account. Kindly guide us with circular for NRE
sweep facility"
 "Please note that Sweep facility is not allowed in NRE account for further reference please refer IBD
FEX 672020"
Reply as on : 27.10.2023
20. "A customer having a sb account was passed away . In her account nominee is available but
the nominee is the citizen of USA and has no any account in India.Now the nominee wants to
remit the funds to Usa. Is there a need to submit 15CA CB Please clearify
"Please refer FEx 412023, the above payment subject to payment of taxes as prescribed by Central
Board ofDirect Taxes from time to time"
Reply as on : 27.10.2023
21. "One customer want to use his international debit card at Malaysiya, Hence He want to know
regarding transaction charges."
"Please refer International Transactional Charges (If said facility opted in Debit Card) available at LA
207-21 Consolidated service charges"
Reply as on : 20.10.2023
22. "customer has opened FCNR-USD deposit for 3 years @ 2 pa roi. at that time 2 year FCNR rate
was 1.50 pa.After 2 years, customer approached us for premature withdrawal of the said
deposit. What will be penal interest and at what net rate customer get inter
"Please refer IBD FEX 672020 at page no 21 of 65 under heading Deposit under FCNR and act
accordingly"
Reply as on : 20.10.2023
23. "Who can open Dollar account GBB Branch or Authorised Dealer Branch"
"It will be open by Authorised Branch only, However for FCNR (B) account some other branches also
authorised by HO IBD. For futher details plealse refer IBD, FOREIGN EXCHANGE CIRCULAR
NO.602022 BRANCHES AUTHORIZED FOR ACCEPTING FCNR (B), RFC RFC (D) DEPOSITS"
Reply as on : 20.10.2023
24. "When we transfer the amount in NRE account from the froeign country TDS can be deducted
Please help"
"Normal charges prescribed by the bank are recovered and not the tds."
Reply as on : 17.10.2023
25. "can we change nre account scheme to nro account."
"No WE cannot change NRE account to NRO account, for furhter information please refer IBD FEX
672020"
Reply as on : 12.10.2023
26. "can two NRI / OCI persons open NRO account with mode of operation ES ."
"Yes he may open with ES please refer IBD FEX 672020"
Reply as on : 10.10.2023

Product: NRI Deposit

1. kindly update the guidelines for opening and operation of NRO and NRE accounts.
Kindly refer to IBD Foreign Exchange 67 by 2020 for the same
Reply as on : 31.01.2025
2. can we add indian mobile number in nro accounts kindly guide us
PNB One can be given in NRO accounts and for that indian mobile number is to be fed in the system.
So it can be fed in the system
 Reply as on : 29.01.2025
3. can loan against FCNR B allowed in INR
Yes, advances against FCNR(B) Fixed Deposits can be disbursed in INR but are non-repatriable. For
further details, please refer to LA 392021 and IBD FEX 672020.
Reply as on : 27.01.2025
4. WHATS IS THE SCHEME CODE FOR NRE OD AGAINST FD
There is no specific scheme code observed by me in the system. Please note that advances against
NRE FD are only disbursed in INR and are non-repatriable. For further details, please refer to LA
392021.
Reply as on : 22.01.2025
5. Please guide the entire process flow for disbursement of PCFC.We will disburse for the first
time. Please also mention relevant circulars.
Kindly refer to IRMD LA 1582022 for the same . As this circular is consolidated on guidelines and clear
precautions are also mentioned in the circular.
Reply as on : 14.09.2024
6. How to open NRE account which documents required.
Kindly refer to IBD Foreign Exchange 672020 for the same.
Reply as on : 07.09.2024
7. w.r.t. IBD FEX 67-2020 at page no 28 of 65 under the head F. FCNR (B) DEPOSIT AGINST
FOREIGN CURRENCY NOTES, which states that charges for procuring FCNR should be
debited to the banks revenue but no account number is mentioned.Kindly guide us the account
As such there is no mention of any account number in the circular . In that case kindly take up the
matter with owner division through your administrative office for any binding clarification.
Reply as on : 21.08.2024

Product: NRO

1. Is it possible to use PNB One in NRO Accountskindly provide circular regarding online
transactions in NRO accounts
We can use PNB ONE in NRO accounts. Kindly refer DBTD Cir No 172024 and 802023 for detail.
Reply as on : 22.01.2025

Product: ORM

1. whether bank charges for outward remittance from NRO account should be levied, if the NRO
account holder is our staffEx-staff member.
please refer LA 2072021, which says, Forex transactions on account of staff members retired staff
members for personal purpose only may be allowed free of charges.Hence if the transaction is of
personal use then this will be free of bank charge
Reply as on : 18.05.2024

Product: SBLC

1. WE HAVE RECEIVED ONE QUERY FROM THE BRANCH TO ISSUE ONE FOREIGN BANK
GUARNATEE (FLG) WITH TRANSFERRABLE CLAUSE IN IT. AS PER ARTICLE NO. 33 OF URDG
758 GUIDELINES, TRANSFERRABLE FOREIGN BANK GUARANTEE MAY BE OPENED BUT WE
ARE UNABLE TO FIND OUT INTERNAL G
 As such there is no consolidated circular on FLG and circulars which are available are pertaining to
issuance of counter guarantee. In this regard kindly seek opinion from owner division for any binding
clarification.
Reply as on : 21.01.2025
2. Attention is sought towards IRMD LA Cir. No. 122 2024, 6.16 BANK GUARANTEE WITH
AUTOMATIC RENEWAL CLAUSE wherein it is mentioned that the beneficiary of such type of
BG will be Government departments only. Can the definition of government departments be
As per our opinion, it is for the Indian government departments. However, for further clarification kindly
contact to the owner division through your administrative office for binding clarity.
Reply as on : 16.01.2025

Product: Service Charge

1. "whats are the charges applicable under OUTWARD REMITTENCE"

"please refer IRMD LA Circular No. 2072021 dated 31-12-2021 inter alia advising consolidated Forex
Service Charges under Section D"
Reply as on : 20.11.2023

Product: Swift

1. "Procedure or sop for wire transfer "

"Kindly refer to policy circular IBD Foreign Exchange 412023 and refer to outward remittance"
Reply as on : 01.11.2023

Product: Treasury

1. "we have to make 3 Fixed Deposits of Rs 1.00 Crore each in the name of Super Senior citizen.
Please guide whether to take permission from Treasury. and what rate will get in all three fixed
deposits."
"For the above case there is no need to refer to Treasury however for further guidelines please refer
IRMDALM Deposit Cir. No. 152023 dated 31.08.2023 and RBD (R) Cir.No.1520 dated 30.03.2020,"
Reply as on : 27.10.2023