📘 Chapter: Principles of Management – Exercise
🧠 A. Short Answer Questions (2–3 marks each)
1. Define the term “Management”.
2. What are the 14 principles of management as given by Henri Fayol?
3. State any three principles of scientific management given by F.W. Taylor.
4. What is the difference between unity of command and unity of direction?
5. Why is discipline considered important in an organization?
6. What is the significance of scalar chain in management?
📝 B. Long Answer Questions (5–6 marks each)
1. Explain any five principles of Henri Fayol with suitable examples.
2. Discuss the techniques of scientific management given by F.W. Taylor.
3. Compare and contrast the contributions of Henri Fayol and F.W. Taylor in the field of
management.
4. How do principles of management help in effective administration?
5. “Principles of management are flexible.” Explain with reasons.
6. Explain how the principle of "division of work" leads to efficiency and productivity.
📚 C. Case Studies (4–6 marks each)
Case Study 1:
Ravi works in a factory where he is assigned the same task every day, while his colleague
Aman rotates between different departments. Ravi feels bored and less motivated, whereas
Aman feels more engaged and productive.
Questions:
1. Identify the principle of management violated in Ravi's case.
2. How does this principle help improve efficiency?
Case Study 2:
A company has two marketing heads for the same region. One wants to focus on social media
marketing while the other prefers traditional advertising. Employees are confused about
whom to follow.
Questions:
1. Which principle of management is being violated here?
2. What could be the consequences of this violation?
Case Study 3:
XYZ Ltd. allows its employees to take part in decision-making and encourages teamwork. As
a result, the company enjoys low employee turnover and high productivity.
Questions:
1. Which principle of management is being followed here?
2. How does this practice benefit the organization?
Case Study 4:
The production department of a company is not coordinating well with the sales department.
This is leading to delays in delivery and customer complaints.
Questions:
1. Identify the principle(s) of management lacking in this scenario.
2. Suggest measures the company can take to resolve the issue.
📚 Case Study 1: The Confused Team at SparkTech Ltd.
SparkTech Ltd. recently launched a new product. The marketing and production teams,
however, were not aligned. Marketing promoted features that production had not yet
implemented. Moreover, some employees reported to both the production and marketing
heads, who gave conflicting instructions. This led to delays, customer dissatisfaction, and
confusion among workers.
Questions:
1. Identify and explain the Fayol’s principles being violated.
2. How would unity of direction and unity of command resolve the situation?
3. Suggest two measures SparkTech Ltd. can adopt to improve coordination.
📚 Case Study 2: The Overworked Manager
Ramesh, a factory manager at Bharat Textiles, prefers to make all decisions himself, from
procurement to staff scheduling. Although capable, he is always overburdened, causing
delays and miscommunication. His subordinates feel untrusted and unmotivated. The work
environment is tense and productivity is declining.
Questions:
1. Which principle(s) of Fayol are being ignored by Ramesh?
2. How can the principles of centralization and initiative help improve the situation?
3. Recommend how Ramesh can delegate work more effectively.
📚 Case Study 3: The Rewards Dilemma at Delta Corp
Delta Corp implemented a system where all employees received the same bonus regardless of
performance. High performers felt their extra effort was not recognized. In response, some
reduced their efforts, and the overall output declined. A few even left the company.
Questions:
1. Which principle of management is being violated in this case?
2. How would remuneration and equity principles improve employee motivation?
3. What would F.W. Taylor suggest to boost performance?
📚 Case Study 4: The Factory Floor Chaos
In an automobile plant, workers follow traditional ways of doing tasks passed down over
time. Supervisors use trial-and-error methods. New workers are not trained scientifically,
leading to errors and wastage. Senior workers resist change and do not cooperate with
management.
Questions:
1. Identify the scientific management principles not being followed.
2. How can science, not rule of thumb and scientific selection and training help?
3. Suggest steps the management can take to reduce resistance to change.
📚 Case Study 5: The Silent Team at Zenith Media
At Zenith Media, employees are rarely asked for their input. All decisions are made at the top
level. Teams feel their creativity is not valued, leading to low morale and innovation. New
ideas are suppressed, and employees do not feel ownership over their work.
Questions:
1. Which principles of Fayol are being neglected?
2. Explain how initiative and esprit de corps could benefit the organization.
3. What can the company do to improve team spirit and participation?