Formative Assessment
Candidate name:
Trainee number: Group:
Programme title NOCN Level 1 Certificate in Business Administration
Unit title Problem Solving in the Workplace
Unit leader: Trainer Name:
Distribution date: Submission date:
Please note: Late assessments WILL NOT BE ACCEPTED for grading. All resubmissions must be authorised by
the lead internal verifier. Only ONE resubmission is possible per assignment, providing:
The trainee has met initial deadlines set in the assignment, or has met the agreed deadline extension.
The trainer considers that the trainee will be able to provide improved evidence without further guidance.
Evidence submitted for assessment has been authenticated and accompanied by a signed and dated
declaration of authenticity by the trainee and assessor.
Any resubmission evidence MUST be submitted within 2 working days of receipt of results of assessment.
Trainee declaration
I certify that the work submitted for this assignment is my own. I have clearly referenced any sources used in the
work. I understand that false declaration is a form of malpractice.
Trainee signature: ______________________ Date: _______________________
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ASSESSMENT RECORD
Unit: Problem Solving in the Weight Marks
Workplace
Question 1 10
Question 2 10
Question 3 10
Question 4 10
Total 40
Assessor feedback/comments:
Assessor declaration of authenticity: Ye
No
I certify that the evidence submitted for this assignment s
Is the work of the trainee; and
Is not copied and pasted; and
Is not done by someone else; and
Any sources used in the assessment are clearly referenced
I understand that a false declaration is a form of malpractice.
Assessor name (1): ________________________ Signature: _______________________ Date: ___________________
Moderator Name: _________________________ Signature: _______________________ Date: ____________________
Internal Verifier Name: ____________________ Signature: _______________________ Date: ___________________
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Genetech Training and Development
Problem Solving in the Workplace
Instructions to the Trainee:
1. This Assignment should be individually.
2. Attach the front sheet with the assessment.
3. Read and understand the given tasks carefully.
4. Number the tasks clearly.
5. Referencing is compulsory. Any plagiarised work will be given unsatisfactory (U) grade.
6. Total number of pages for this assignment is 7 pages.
Formative Assessment brief
This formative assessment effectively covers the specified learning outcomes through a variety
of question formats, providing a structured way to gauge understanding of workplace problem-
solving concepts.
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Answer the following questions
1. Put a mark () in front of the correct statement and a mark (X) in front
12 marks of the incorrect statement for each of the following statements:
2 points for each question
1. Communication breakdowns can lead to decreased productivity
in the workplace.
2. All workplace problems can be solved using the same method.
3. External factors, such as market conditions, can influence
workplace problems.
4. Problem-solving methods do not require any prior knowledge or
training.
5. It is beneficial to have multiple solutions available for workplace
problems.
6. Preferred solutions should always be based on personal feelings
rather than data.
7. It is important to evaluate the advantages and disadvantages of
a solution before implementation.
8. Ignoring workplace problems can lead to improved team
dynamics.
2. Answer the following questions by choosing the right option
24 marks 2 points for each question
1- Which of the following is a common problem that can occur in the
workplace?
A) Lack of coffee
B) Poor communication
C) Excessive lunch breaks
D) Too many team meetings
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2- What is a potential cause of conflict between team members?
A) Clear objectives
B) Misunderstanding of roles
C) Regular feedback
D) Team-building activities
3- Which method can be used to solve employee conflict?
A) Ignoring the issue
B) Mediation
C) Public reprimands
D) Increasing workloads
4- What factor might influence the choice of a problem-solving
method?
A) Time constraints
B) Personal preferences
C) Employee’s age
D) Office decor
5- Which of the following is NOT a source of support for problem-
solving methods?
A) HR department
B) Online training resources
C) Personal opinions
D) Professional consultants
6- What is one sequence of action to resolve poor communication?
A) Discuss the issue privately
B) Implement team-building activities
C) Ignore the problem
D) Increase email communication
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7- Which method is preferred for addressing a
recurring issue in a team?
A) Permanent change in team structure
B) Temporary fixes
C) Root cause analysis
D) Avoidance
8- What is a likely reason to prefer a particular problem-solving
solution?
A) It is the most popular option
B) It has been effective in the past
C) It is the easiest to implement
D) It requires no input from others
9- Which of the following is an advantage of using a collaborative
problem-solving approach?
A) It isolates individuals
B) It encourages diverse perspectives
C) It complicates decision-making
D) It takes more time than necessary
10- When assessing a solution's effectiveness, which of the following
should be considered?
A) Only initial reactions
B) Long-term outcomes
C) Personal biases
D) Colleagues' feelings
6. Write the appropriate score number in the box corresponding to each of
4 marks the following: 2 points for each question
Match the problem with its potential solution:
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Problem Solution
A) Employee Conflict 1. Training sessions
B) Low Morale 2. Mediation
C) Poor Performance 3. Employee recognition programs
Match the preferred solution to its advantage or disadvantage:
Solution Advantage/Disadvantage
A) Open 1. Can lead to misunderstandings
communication
B) Team-building 2. Strengthens team relationships
activities
C) Performance 3. May cause stress for employees
reviews
Good Luck
