RESHMA THOMAS
Abu Dhabi, UAE | 971-52-658-4959 | |[email protected]
OBJECTIVE
Dedicated professional with a strong background in project coordination and team support, seeking to
transition into an Administration role. Skilled in managing schedules, facilitating communication, and
addressing stakeholder needs to ensure smooth operations. Committed to organizing workflows,
resolving conflicts, and supporting teams to achieve business goals efficiently within deadlines and
expectations.
KEY SKILLS
• Calendar and Schedule Management
• Team Coordination and Support
• Conflict Resolution and Problem-Solving
• Stakeholder Communication and Requirements Handling
• Organizational and Administrative Planning
• Documentation and Report Preparation
• Time Management and Prioritization
EXPERIENCE
General Manager - Next Step Marketing Operations Management, Abu Dhabi, UAE (November 2024 -
Present)
• Oversee daily administrative operations to build and grow the business, managing schedules,
team coordination, and resource allocation to ensure seamless workflows.
• Act as the primary point of contact for stakeholders, handling their requirements and maintaining
clear communication to support business development goals.
• Resolve operational conflicts and streamline processes by organizing team priorities and ensuring
timely delivery of marketing and operational objectives.
• Manage documentation, reporting, and calendar planning to support strategic initiatives and
maintain operational efficiency across departments.
Bid Manager, ITQAN Al Khaleej, Abu Dhabi, UAE (August 2023 - Feb 2024)
• Coordinated the bid process by managing timelines, scheduling meetings, and ensuring all team
members were aligned on tasks and deadlines.
• Facilitated communication between sales, technical, and account management teams to
streamline proposal preparation and submission.
• Organized and maintained detailed reports such as Inquiry Status and Submission Reports to
support decision-making and keep stakeholders informed.
• Ensured smooth workflow by addressing team conflicts and maintaining compliance with quality
standards during high-pressure deadlines.
• Acted as a key point of contact for client procurement teams, understanding their needs and
ensuring timely responses to inquiries.
Partnership and Alliance Manager, Test House Consulting Services, Dubai, UAE (Feb 2022 – Feb
2023)
• Managed relationships with key accounts by scheduling regular check-ins and addressing their
operational needs and concerns.
• Supported the development of marketing and sales initiatives by organizing campaigns and
maintaining communication with regional teams.
• Handled administrative tasks like contract documentation and follow-ups to ensure smooth
partnerships and timely delivery of commitments.
• Worked with cross-functional teams to align on goals, resolving discrepancies and ensuring
stakeholder satisfaction.
Regional Director of Digital Sales and Key Account Manager, 3:33 International Technology, Abu
Dhabi, UAE (August 2023 - October 2024)
• Oversaw administrative aspects of account management, including scheduling client meetings
and managing team calendars for project delivery.
• Coordinated with multiple departments to ensure client requirements were understood and met
on time, acting as a central liaison.
• Prepared presentations and sales reports for senior management, ensuring accuracy and clarity
in communication.
• Supported team operations by managing vendor contracts, tracking service reports, and
facilitating smooth collaboration across global teams.
• Maintained strong relationships with government clients by addressing their administrative needs
and ensuring consistent follow-through.
Project Controller, GMG, UAE (Jul 2015 – Jul 2016)
• Managed administrative and logistical aspects of expanding 158 retail outlets across multiple
regions, ensuring timelines and budgets were adhered to.
• Coordinated leasing administration by organizing documentation and securing locations, while
maintaining clear communication with stakeholders.
• Supported financial tracking and procurement processes, ensuring all administrative tasks were
completed efficiently to meet project goals.
Project Management Consultant, Ericsson, UAE (Aug 2011 - Jul 2015)
• Provided administrative support across infrastructure projects in multiple regions, managing
schedules, tracking activities, and documenting progress.
• Facilitated communication between project teams, vendors, and suppliers to ensure alignment
and timely resolution of issues.
• Handled conflict resolution and escalations by mediating between parties and ensuring project
deliverables stayed on track.
• Organized project documentation and contracts, maintaining accuracy and accessibility for all
stakeholders.
Senior Operation Analyst, IBM, India (Mar 2010 - Jul 2011)
• Supported operational workflows by organizing data, preparing reports, and ensuring team
schedules were managed effectively.
• Assisted in resolving internal conflicts and coordinating with team members to meet operational
targets and deadlines.
Sr. Technical Support Expert, Dell on Call, India (Dec 2006 - Jan 2011)
• Provided administrative support by managing customer inquiries, scheduling follow-ups, and
documenting case resolutions.
• Worked with teams to address client concerns, ensuring clear communication and timely
solutions to maintain satisfaction.
EDUCATION
• B.B.A, Asper School of Business, Manitoba, Canada, 2005
• B.S - IT, Abraham Lincoln International University, Florida, USA, 2010
CERTIFICATIONS
• PMP, Project Management Institute, 2011
• ITIL V3, AXELOS, 2012
• Diploma in Digital Marketing, 2022
• Six Sigma Green Belt, ASQ, 2008
• Lean Operations Management Certification, Operational Excellence Training, 2006
