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Unit 1 – ML2 - Unit Review

I – Vocabulary
Do you have a ................? Where do you want to be in 10 years’ time?
A. career break B. career plan C. career ladder D. career move
People working in Customer Service need to ................ with clients or consumers
in their job.
A. solve B. charge C. deal D. coordinate
David is one of my colleagues but he is in a higher position than me. It means he is
my ............... A. superior B. junior C. partner D. contact
Do you think that you need to change companies often in order to ................ ahead
in your career?
A. run B. travel C. fly D. get
He has ................ on a career plan although he is now still a university student.
A. made B. decided C. taken D. offered
In this competitive industry, it can take a long time for you to ................ the career
ladder.
A. climb B. move C. go D. jump
Employees in large multinationals have excellent ................ if they are willing to
travel.
A. career path B. career break C. career plan D. career opportunities
Those students are ................ progress because they are really hard-working.
A. doing B. getting C. taking D. making
He sold cosmetics and ................ 30% commission on all orders.
A. paid B. consumed C. earned D. made
Her mother ................ a nine-to-five job in a small company.
A. works B. does C. makes D. takes
Because of his bad health, his father decided to take an early ............ when he was
A. job B. retirement C. pension D. promotion
I feel sorry for Ms. Bloxham because she has to work ................ She doesn’t have
many chances to meet other people.
A. anti-social hours B. flexitime C. full time D. part-time
Luke is ................ and does not want to be a sales assistant all his life. He hopes to
get promoted and become Assistant Manager soon.
A. ambitious B. energetic C. enthusiastic D. flexible
When you work ................, you can arrange your own schedule, so this is very
convenient when you have children.
A. part-time B. overtime C. full time D. flexitime
Linda Erickson is our Quality Control Inspector. She is ................ for monitoring
our products and trying to improve their quality.
A. suitable B. able C. responsible D. capable
Jose Manzano is our Security Officer. He ................ that our staff and premises are
protected against crime.
A. makes sure B. looks for C. involves D. deals
17. Mr. Thompson was ................ last week for his terrible performance at work.
A. promoted B. praised C. motivated D. fired
18. She works in ................. It is the department which manufactures things.
A. Production B. Finance C. Management D. R&D
19. According to Mr. Yasin, a huge number of employers have taken .......... against
staff for writing negative comments about the company or another employee on
their social-networking page.
A. movement B. complaint C. blame D. action
20. About 70 per cent of the companies in a recent survey admitted to ................ a
candidate because of their online behavior.
A. turning B. rejecting C. closing D. denying
21. It is true that ................ about your job could lose you your job.
A. complaining B. getting C. discussing D. promoting
22. Mr. Yasin thinks that job seekers should be ................ of their online image
even after landing the perfect job.
A. careless B. alert C. aware D. negative
23. ................ Department is the one that works with figures.
A. Human Resources B. Production C. Finance D. Customer Service
24. ................ Department is the one that deals with employees and training
. A. Human Resources B. Production C. Finance D. Customer Service
25. In banking, you can make ................ with the big bonuses and retire at 35
. A. a living B. progress C. mistakes D. a fortune
26. You should find a/an ................ person to give you help and advice if you are a
new employee.
A. ambitious B. experienced C. excellent D. long-term
27. Some people ................ a career break to do something adventurous like sailing
round the world or going trekking in India.
A. set B. take C. get D. climb
28. His knowledge of his subject earned him a ............... an expert.
A. name B. qualification C. reputation D. respect
29. Social networking is a great way to make ................ with job opportunities and
promote your personal brand across the Internet.
A. contacts B. relations C. promotion D. connections
30. Certain companies ................ career opportunities to the long-term unemployed
or to people without formal qualifications. A. offer B. take C. decide D. have
II – Grammar

Could I ................ your email address? A. to confirm B. confirming C. confirmed

D. confirm

Would you mind ................ at weekends? A. to work B. working C. worked D.

work

“Were you late for the interview?” “No, Sue gave me a lift, so I ................ get there
in time.”

What is the key difference between people who work ................ finance and those
who work ................ research? A. on / in B. in / at C. in / in D. with / on

How much money .................. left in our bank account? A. is B. are C. have been
D. were

Should people be the last ................ work every day in order to get ahead in their
career? A. leave B. leaving C. for leave D. to leave
I think you should study ................ extra qualifications in your free time.
A. for B. with C. of D. to

He prefers working ................ himself when he graduates from university.

A. for B. with C. of D. to
Hello, could you transfer me ................ the IT Department, please? (on the phone)
A. for B. with C. of D. to

YouJuice Inc. is a company based ................ Monterrey, Mexico.

A. on B. in C. at D. to

The successful candidate will be responsible for ................ sales and ................
marketing strategies.
A. increasing / developing B. increase / develop C. increase / developing D.
increasing / develop

................ you like to have a cup of coffee? A. Could B. May C. Should D. Would
III – Social English

You are on the phone. You want to speak to Corina Molenaar. What do you say?
A. I’d like to speak to Corina Molenaar, please.
B. Are you Corina Molenaar?
C. Is she Corina Molenaar?
D. Do you know Corina Molenaar?

You are a telephone operator. Someone wants to speak to Mr. Thompson. What do
you say to tell the other speaker on the phone to wait while you are connecting the
line?
A. Call back later because I am connecting the line.
B. Just a moment. I’ll put you through.
C. Go ahead, please.
D. Hang up the phone, please.

You want to mention why you are calling. What do you say?
A. I’ll ask him to call you.
B. I’ll leave a message.
C. I’m calling about the product I bought yesterday.
D. Could you tell me what your call is about?

Someone wants to speak to Janet on the phone, but she isn’t in the office. What do
you say to them?
A. Who’s calling, please?
B. I’m afraid she is not here now.
C. Can I leave a message?
D. I’m afraid there’s no answer.
5. You want to ask if the other person on the phone wants to leave a message. What
do you say? A. Can I leave a message? B. I want to leave a message. C. Do you
want to take a message? D. Do you want to leave a message?
6. You want to know the name of the caller on the phone. What do you say?
A. What do other people call you?
B. Your name sounds interesting.
C. Is your name Peter Smith?
D. Can I have your name, please?
7. You want the person who answers the phone to tell Peter to call you this
afternoon. What do you say?
A. Can I call Peter this afternoon?
B. Can Peter call me this afternoon?
C. Could you ask Peter to call me this afternoon, please?
D. Could you call Peter this afternoon, please?
8. You want to leave a message for Mariam. What do you say to the other person
on the phone?
A. Could you take a message?
B. Can I take a message?
C. Do you want to leave a message?
D. You can leave a message if you like.
9. You want to get through to the Finance Department. What do you say to the
phone operator?
A. Could you connect me to the Finance Department, please?
B. I’d like to connect you to the Finance Department, please.
C. Would you like to connect me to the Finance Department?
D. I don’t mind if you connect me to the Finance Department.
10. Your friend read the phone number of KMV company to you but you didn’t
hear it clearly. What would you say to ask your friend to repeat it?
A. Sorry, you didn’t hear the phone number clearly. Can I say it again?
B. Sorry, I didn’t catch the phone number. Can you say it again?
C. Sorry, the phone number is wrong. Can I say it again?
D. Sorry, the phone number is missing. Can you say it again?
Unit 2 – ML
Section 1 - Unit Review
I – Vocabulary
The amount of money a company receives from sales in a particular period is
called its ............... A. profit B. turnover C. workforce D. share price
Human ............... deals with employees, keeps their records and helps with any
problems they might have. A. Planning B. Resources C. Management D. Protection

Pinnelcom is ............... to creating and delivering value – value to its customers,

value to its employees and value to the region. A. committed B. determined C.
expected D. wished

Cisco Systems is a famous American IT company which ............... Internet

equipment. A. ensures B. operates C. subscribes D. supplies

A company which ............... another company is called a parent company. A. buys

B. sells C. includes D. owns

A ............... is a company which is more than 50% owned by another company. A.

parent company B. branch C. subsidiary D. representative office

Banking and tourism belong to the ............... industry. A. manufacturing B. service

C. retailing D. wholesaling

If someone is ..............., it means that they don’t work for an employer but find
work for themselves or have their own business. A. employed B. self-employed C.
unemployed D. jobless

All the people who work in a particular country, industry or factory are called
the ............... A. workforce B. population C. citizens D. resources
The main building or location of a company or organization is its ............... A.
parent company B. subsidiary C. head office D. branch

The cost of a company’s shares is its share ............... A. profit B. turnover C. price
D. revenue

The percentage of sales a company has in a particular market is its ............... A.

market segment B. market share C. market leader D. market sales

Increased production and strong demand have had a positive effect on our
cashflow, so we are able to ............... a number of new projects. A. supply B.
provide C. afford D. finance

We are now planning to start full ............... at the recently opened Spanish factory
in October. A. service B. sales C. production D. finance

Our employees will always be our most valuable ............... A. asset B. belonging
C. service D. object

Our share price has ............... and is now at an all-time high of $11. A. reduced B.
risen C. gone down D. declined

I would like to ............... our staff on their outstanding performance. A. blame B.

motivate C. demotivate D. congratulate

It is a difficult time for the industry ............... our company is still growing. A. but
B. because C. and D. so
The best option is to buy a new machinery because the old machines are
always ............... down. A. breaking B. going C. running D. turning

We were ............... to finance the new project because of severe cash flow
problems. A. able B. unable C. capable D. incapable
Sales are falling but the management does not seem very ............... about it. A.
satisfied B. happy C. worried D. hopeful

We are improving our services to ............... the needs of a much wider range of
customers. A. offer B. meet C. supply D. provide

We usually observe our customers’ reactions ............... so that we can make

improvements in our service. A. carefully B. successfully C. recently D. curiously

Tata is India’s first true multinational, with 65 per cent of its $71 billion in
revenue ............... overseas. A. mobilized B. caught C. generated D. called

Some critics argue that introducing professionals would help to break down
a ............... for weak management in large, family-run companies.
A. fame B. name C. voice D. reputation

Employer-employee ............... at John Lewis are completely different from those in

other companies. A. relations B. operations C. productions D. motivations

We are going to ............... our sales conference in Mumbai this year. A. hold B.
meet C. fix D. prepare
We are willing to ............... staff with attractive performance-based bonuses. A.
offer B. reward C. give D. present

If an outsider, especially a foreigner, ................ a group as complex as Tata, it will

be disastrous. A. takes off B. takes up C. takes over D. takes in

Johnson & Johnson, a giant in .................. industry, exports medical devices

and drug products all over the world. A. telecommunication B. engineering C.
pharmaceutical D. retail II – Grammar

Although we ............... our own sales representative at the moment, we

generally ............... agents in China. A. are using / are using B. use / use C. are
using / use D. use / are using

I............... from Poland, but at the moment I............... in Germany. A. come / live
B. come / am living C. am coming / live D. am coming / am living

Susan is going to talk about the reasons ............... her company’s success.
A. for B. to C. with D. of

I am pleased ............... our company has continued its excellent performance. A.

say B. saying C. said D. to say
A. arrive B. arrives C. is arriving D. will arrive
25. Tatsuo ............ for a financial magazine. Now he ............ an article on insider
trading. A. work / is writing B. works / writes C. works / is writing D. is working /
is writing
26. Tata announced last month that it has set up a special committee ............... for a
new CEO. A. look B. looks C. to looking D. to look
27. I’d like to start my report by ............... that we have had an excellent year. A.
say B. saying C. to say D. said
28. The next point I’d like to mention in my talk ............... our plans of expansion.
A. is B. are C. was D. were
29. The purpose ............... the presentation is to introduce the key features of our
new product. A. of B. for C. in D. about
30. After some basic information about our company, I’ll explain why we’ve been
so ............... in the fashion industry. A. success B. succeed C. successfully D.
successful
III – Social English

What can you say to introduce yourself at a presentation?

A. Good morning, I’m Robert Pullin, Director of Human Resources, DCV
Fashions.
B. Hello everyone. May I introduce Robert Pullin, Director of Human Resources,
DCV Fashions
C. Good morning. I’d like you to meet Robert Pullin, Director of Human
Resources, DCV Fashions.
D. Hello everyone. This is Robert Pullin, Director of Human Resources, DCV
Fashions.
What can you say to state your aim of the presentation?
A. Here are some key facts about our company.
B. Today, I’d like to talk about our company.
C. Next, I’d like to move on to our products.
D. Finally, I’ll tell you about our products.
What don’t you say to talk about the purpose of your presentation?
A. Today, I’ll give you some basic information about our company.
B. My purpose today is to talk to you about our company.
C. Today, I’d like to talk about our company.
D. Today, I’d like to say thank you for listening to my presentation.
What can you say to turn to a new topic in your presentation?
A. My main objective of the presentation is to introduce my company.
B. I would like to conclude by introducing my company to you.
C. The next point I’d like to raise is our difficulties in our main market.
D. Now, let me summarize the main points again.
What can you say to conclude your presentation?
A. If we can now look at the data about our market share, we’ll have a better
understanding.
B. I am going to talk about our market share.
C. To sum up, I’d like to say a few words about our market share.
D. Have you got any questions?
6. What don’t you use to outline your presentation?
A. My first purpose of the presentation is to talk about our products. The second
one is to provide some information about our main markets.
B. First, I’ll give you some basic information about our products. Second, I’ll talk
about our main markets.
C. First, I’ll provide some information about our products. After that, I’ll tell you
about our main markets.
D. I’d like to start by giving you some basic information about our products. Next,
I’ll continue with our main markets.
7. What can you say to end your presentation?
A. The key facts about our company bring us to the end of the first part of my
presentation.
B. Next, I’ll discuss the reasons for our success.
C. Today, I’d like to talk about our new projects.
D. Thank you very much for listening to my presentation.
8. What don’t you say to state the aim of your presentation?
A. My purpose today is to talk to you about our company.
B. Today, I’d like to talk about our new projects.
C. Now, I’d like to move on to our mission.
D. The aim of my presentation is to introduce our company to all of you.
9. What don’t you say to turn to a new section of your presentation?
A. Now, I’d like to turn to our main products.
B. My purpose today is to talk about our main products.
C. The next point I’d like to talk about is our main products.
D. What I’d like to talk about now is our main products.
10. What don’t you say to end your presentation?
A. Welcome all of you to my presentation.
B. Thanks very much for listening to my presentation.
C. Thanks for coming to my talk. Are there any questions?
D. Thank you all for your attention.
Unit 4: GREAT IDEA (ML2)
I – Vocabulary

Brainstorming is an effective way of ................ business ideas. A. meeting B.

developing C. extending D. taking
“Eco-consumers” choose companies which don’t produce a lot of toxic waste and
have a clear policy of ................ the environment. A. winning B. protecting C.
protesting D. generating

Our company intends to................ Chinese market which offers us a lot of

opportunities. A. keep B. open C. enter D. sell

Apple has................ a real breakthrough for its recent launch of I- phone 14.
A. earned B. looked C. made D. done

The most outstanding feature of this machine is that it can help to ................ waste
during the process of manufacture. A. reduce B. increase C. go down D. cut out

This type of camera has such a special feature that it can ................ a gap in the
market. A. fulfill B. close C. suit D. fill

Research and development is the ................ to great business ideas.

A. topic B. key C. problem D. thing

Google is developing software for the first phone which is ................ of translating
foreign languages almost instantly.
A. capable B. able C. possible D. probable

This company ................ an award for its effort of protecting the environment. A.
took B. won C. gave D. sponsored
We hope our new model will ................ a breakthrough in sales because
it ................ the needs of our customers. A. make/meets B. do/meets C. make/ has
D. do/has

A lot of innovators are more ................ in technology than in business so there are
not many ideas for new products. A. passionate B. worried C. caring D. interested

It is important to ................ up personal relationships with the factory owners if

you want to expand your product in this area. A. get B. make C. break D. build

The Union assured the new owners of the workers’................ to the company. A.
loyalty B. royalty C. prosperity D. ability

They wanted to expand their production, so they decided to ................ in new

technology. A. spend B. develop C. invest D. use

Some products are developed in ................ to customer research. A. pressure B.

response C. ability D. common

We plan to offer free ice-cream to all consumers one day a month to ................
awareness of the company. A. rise B. jump C. go up D. raise

They failed to see the ................ in the market so they missed a unique opportunity
A. gap B. blank C. advantage D. breakthrough
Every product is made to................ a need, or to satisfy customer demand. A. meet
B. respond C. please D. fill

Our new product is aimed to ................ profits and at the same time meet
customers’ need. A. earn B. make C. generate D. All answers are correct.

Sometimes an idea may simply be when a company takes ................ of an

opportunity to offer more choice to its customers. A. advance B. advantage C.
award D. advertisement
If an idea is really good, it may even win a/an ................ for innovation. A. price B.
bonus C. incentive D. award

Some people will buy new products because the products raise status, give them a
new, more ................ image. A. upmarket B. famous C. modern D. fashionable

Our customers are those who are ................ on to the idea that gold is a safe
investment at a time of financial instability. A. holding B. catching C. moving D.
believing

If you are creative and enthusiastic, we will offer you a(an) ................ to work for
our company. A. contribution B. promotion C. opportunity D. plan

A lot of people buy our product in summer. We should................ this opportunity to

launch the new model.
A. take advantage of B. have a chance of C. have the use of D. take care of
With the boom of the Internet, in 2000 our company ................ with an attractive
website, so the sales rose dramatically. A. went public B. went abroad C. went
bankrupt D. went online

The marketing department ................ a meeting last week to discuss the new
advertising campaign. A. held B. organized C. arranged D. All answers are possible

We are having a ................ session on Friday. Our team needs to discuss the
project. A. chatting B. brainstorming C. talking D. teaching

The Union was ................ money from staff for a farewell party. A. earning B.
saving C. collecting D. taking

The new type of this shirt is in great ............. because the young people are keen on
a lot. A. hope B. requirement C. demand D. sale II - Grammar

Last month we ................ some ideas into practice, so our business ................ more
profits. A. put / was making B. was putting / made C. put / made D. was putting /
was making

I was trying to look for a job when suddenly I ................ an interesting one in the
newspaper. A. was finding B. found C. founded D. was founding

We ................ when someone knocked at the door. A. talked B. have talked C. were
talking D. are talking

We ................ in the meeting room while they were making so much noise outside.
A. discussed B. have discussed C. were discussing D. had discussed
I’m sorry for not receiving your call this morning, I................ some arrangements
for the conference tomorrow. A. made B. had made C. have been making D. was
making

The rent ................ by 5 percent, so we decided to close the shop. A. increased B.

have increased C. was increasing D. have been increasing
A. considerably B. considerate C. consider D. considerable
25. We were still able to finance the new project ................ severe cash flow
problems. A. although B. despite C. due to D. because
26. I joined this company last year and I really enjoy working here because they
offer me chances ................ my career. A. improve B. improving C. to improve D.
for improving
27. Anna Belinski................ our company last year and she has had some good
sales results. A. joins B. has been joined C. has joined D. joined
28. Bill Gate ................ his first computer program at the age of 13. He ................ a
lot of time using computers.
A. wrote/spent B. wrote/spend C. writes/spends D. writing/spending
29. What is one of ................ business ideas, in your opinion?
A. greater B. the greatest C. greatest D. the most great
30. These products are made to export ................ European countries.
A. from B. to C. in D. for III – Social English If you are a chairperson of a
meeting, ...

What will you say to start the meeting?

A. Can we talk now? B. Can I say something? C. Can we start please? D.
Everyone, let’s speak.
What do you say to ask for comments?
A. What do you think? B. How are your comments? C. Comments, please! D. Tell
me something, please.
What do you say to ask for clarifying?
A. Can you speak again please? B. I need you to clarify that. C. What do you mean
by saying that? D. Sorry, what is its meaning?
What do you say to state the aim?
A. I will state the aim now. B. Let’s move on now. C. The purpose of the meeting
is to ... D. I would like to talk about...
What do you say to summarise?
A. To start with, I would lke to say ... B. Right, let’s recap ... C. OK, last but not
least,... D. Finally, I would say... If you are participants of a meeting, ...
What do you say to show your agreement?
A. I think you’re right. B. I think the same. C. You know what I am thinking. D.
It’s true.
What do you say to interrupt someone?
A. Stop, I want to say. B. I want to interrupt you. C. Hold on a moment. D. Just a
minute, please.
What do you say to make suggestions? A. I don’t agree that ... B. I suppose that...
C. I think that... D. Perhaps we should...
What do you say to show your disagreement? A. I don’t like that. B. Never say it
again.
C. I’m afraid I don’t agree. D. Stop talking, please.
10. What do you say to give your opinions? A. I’m in favour of ... B. I think so. C.
I hope so. D. OK, let’s begin.
REVIEW UNIT 3: SELLING
1. 1. A(n) __________ is an arrangement with a bank to keep your money there
and to allow you to take it out when you need to.
A. fund B. account C. stock D. credit
2. 2. We __________ the money we had each earned, and then shared it
equally among the three of us.
A. totaled B. added C. gave D. divided
3. 3. Their computers are good value and they offer an excellent __________
sales service.
A. future B. pre C. during D. after
4. 4. __________ are people who buy goods or services for their own use.
A. Sellers B. Traders C. Consumers D. Manufacturers
5. 5. Her company has built up a customer __________ of 90,000 people.
A. base B. group C. foundation D. supply
6. 6. The company has a __________ computer system which is very modern
and advanced.
A. slow B. cheap C. weak D. cutting-edge
7. 7. In order to get a full __________, customers must send back goods in the
original packaging.
A. exchange B. refund C. offer D. discount
8. 8. Goods will be __________ within 24 hours of your order.
A. despatched B. packed C. arrived D. purchased
9. 9. Products and services offered at a large discount are generally a(n)
__________.
A. price B. bargain C. cost D. charge
10. 10. The Board of Directors were unhappy because the company made a
__________ of $30 million.
A. loss B. fortune C. sale D. profit
11. 11. What __________ of payment would you prefer?
A. kind B. method C. form D. means
12. 12. Fewer people are visiting its shops and demand for its holidays has
__________.
A. increased B. risen C. fallen D. grown
13. 13. As Lifetime has no experience of e-commerce, they want to __________
up with an existing online company to do business together.
A. pair B. set C. look D. join
14. 14. We offer cheap flights to a wide __________ of destinations and can
arrange accommodation, insurance and car hire.
A. field B. zone C. range D. area
15. 15. The two firms have met several times and are ready to negotiate the
details of a possible joint __________.
A. project B. contract C. idea D. venture
16. 16. Most of our customers are __________ 30 to 50.
A. aged B. old C. ages D. between
17. 17. Could you please keep the maintenance __________ as low as possible?
A. fee B. costs C. charge D. money
18. 18. What is the __________ of the contract? We need a five-year contract.
A. long B. duration C. length D. period
19. 19. Groups of people working together can be more __________ than
individuals working alone.
A. effect B. productive C. active D. positive
20. 20. A __________ is a person or a business that buys goods in large
quantities and sells them to make a profit.
A. retailer B. producer C. shipper D. wholesaler
21. 21. The machines were faulty so we returned them to our __________.
A. supplier B. deliverer C. accountant D. wholesaler
22. 22. __________ is the value of the goods or services sold during a certain
period of time.
A. Revenue B. Income C. Turnover D. Profit
23. 23. A(n) __________ is a document sent by a seller to a customer that lists
the goods sold and says how much they cost.
A. cheque B. invoice C. receipt D. order
24. 24. When you receive an order, e-mail the customer to __________ receipt
and to inform them when the goods will be dispatched.
A. receive B. reply C. acknowledge D. confirm
25. 25. The website may be what __________ customers in the first place, but it
is certainly the quality of the products and the service that keeps them.
A. attracts B. gets C. brings D. makes
26. 26. Let’s talk about the time for __________ up the website. We want it in a
month’s time.
A. to set B. setting C. set D. having set
27. 27. If I finish in one month, __________ to reduce the number of pages?
A. do you agree B. will you agree C. are you agreeing D. would you agree
28. 28. Our priority is __________ the website up and running as soon as
possible.
A. to have B. having C. have D. had
29. 29. We can offer you $6,000 and we’d prefer __________ a fixed amount for
the work.
A. pay B. to pay C. paying D. paid
30. 30. Do you mind if I ask you __________?
A. why do you want to pay that way B. why paying that way C. why you want to
pay that way D. what you want to pay that way
31. 31. If you pay by hour, the cost can be high and get __________ your
control.
A. beyond B. over C. under D. behind
32. 32. I’ll do the job immediately __________ I get some money in advance.
A. although B. because C. as long as D. but
33. 33. Your website needs to provide __________ information about the items
that you are selling.
A. much B. lots of C. few D. plenty
34. 34. You will need your password each time so you __________ forget it.
A. couldn’t B. wouldn’t C. mustn’t D. shouldn’t
35. 35. We didn’t have any more paper in stock so we __________ order some
more.
A. had to B. must C. need D. have to
36. 36. You __________ put your logo on every page of your site. It is a good
idea for you to do.
A. may B. can C. must D. should
37. 37. They guarantee that they will refund our money if we aren’t fully
satisfied __________ their product.
A. about B. with C. on D. of
38. 38. They say that some of the goods __________ so we’ll have to exchange
them.
A. damaged B. are damaged C. were damaging D. are damaging
39. 39. If you need a password, you mustn’t let anyone else __________ it.
A. to use B. use C. using D. used
40. 40. They promised to send the goods within two days of our order, but they
__________ yet.
A. didn’t arrive B. haven’t arrived C. aren’t arriving D. hadn’t arrived
41. 41. Over the past ten years, there __________ a tendency for business
correspondence to become simpler and more informal.
A. was B. were C. has been D. is
42. 42. Thank you for your order __________ June 21st.
A. on B. in C. of D. for
43. 43. We look forward to __________ business with you again.
A. make B. have C. doing D. do
44. 44. The sum of $10,000 has been charged __________ your credit card and
the goods will be shipped on June 24th.
A. to B. for C. into D. by
45. 45. __________ the demise of thousands of dotcoms, internet retailing is not
dead.
A. Because B. Despite C. Although D. Even if
46. 46. If I __________ the head of the Personnel Department I __________
more redundant.
A. were / would make B. am / will make C. was / will make D. be / would
make
47. 47. I have to attend meetings that __________ in English with my suppliers.
A. hold B. are held C. are holding D. are being held
48. 48. Petrol in this country is __________ expensive, we use public transport
as much as we can.
A. too / to B. enough / to C. such / that D. so / that
49. 49. We can __________ take on local sales representatives __________
transfer our staff to the new office.
A. either / or B. neither / or C. both / and D. whether / or
50. 50. I am not making __________ progress with this project. I really need
__________ help.
A. much / any B. neither / or C. either / nor D. both / or
51. 51. Which of the following don’t you use to start a conversation with your
business partners?
A. Alright. Could we begin please? B. Right. Let’s get started, shall we? C.
Right then. Shall we start now? D. Well. When can we start, please?
52. 52. Which of the following do you use to show your polite disagreement on
the suggestion, “I’d like to display a large number of book covers on every page.
What do you think?”
A. Absolutely. B. It’s a bit too much, I’d say. C. Mmm, I don’t know. D. Maybe
you’re right.
53. 53. What would you say to accept this offer: “We can offer 10% off all
quoted prices for further orders above 6,000 euros.”
A. Alright, we’ll agree to that. B. That’s not acceptable, I’m afraid. C. Yes, that’s
no problem. D. Yes, certainly.
54. 54. What would you say to reject this request: “If we pay by bank transfer,
will you give us a bigger discount?”
A. I’m afraid but we can’t agree to that. B. Yes, I’d like to. C. No, of course not,
I’m afraid. D. Not at all. Never mind.
55. 55. Which of the following is used to make a bargain?
A. Let’s talk about the time for returning the website. B. If you pay by bank
transfer, we’ll give you 5% off. C. Could you send me your order by email? D.
I’ll send the invoice tomorrow.