TRANSPORT
MANAGEMENT
AND CONTROL
IN A WORLD
OF CHANGE AND
COMPLEXITY
INCREASING PUBLIC TRANSPORT
USAGE BY COMMITTING TO AN
IMPROVED SERVICE QUALITY.
PAGE 1
“Our strategy to double the market share of public
transport worldwide by 2025 is about cities:
making them better places to live and work.”
Alain Flausch, UITP Secretary General
TRANSPORT MANAGEMENT AND CONTROL
PROVIDING A TRANSIT SERVICE
THAT IS FAST, CONVENIENT, SAFE,
COMFORTABLE AND INTEGRATED
FOR PASSENGERS.
A high quality transit service provides consumer surplus,
thus attracting travellers who would otherwise drive.
Public transport faces a number of challenges resulting
from changes in the socio-economic environment.
Transport operators are under increasing pressure
to manage incidents efficiently, keep schedules and
maintain up-to-date information, with limited funds.
“ Transport is…a major
economic sector in
Europe, generating
7% OF THE GROSS
DOMESTIC
PRODUCT (GDP)
and employing 12
million people including
vehicle and equipment
manufacture…
E uropean Commission report: ‘Innovating for a
competitive and resource-efficient transport system’
”
TRANSPORT MANAGEMENT AND CONTROL
LOCAL AND GLOBAL
CHALLENGES
Global trends are impacting how public transport While the trend for usage of public transport is
providers optimise service quality for passengers. generally on an upward curve, there remains a focus
Rising urban populations, the proliferation of road on driving up the share of travel by collective modes
traffic, climate change legislation, threats to public of transport and generate a virtuous circle for public
safety: these are the economic, political and social transport. Operators are not complacent; they have
challenges that will continue to affect anyone to protect revenue and profit margins so they can
involved in public transport in the years ahead. continue to invest in maintaining and improving
Increasing public transport mode share will also services. Every passenger lost to another mode of
require beating off competition from private forms of transport chips away at that investment capital.
transport. Urban-friendly electric vehicles are making
it more economical for people to drive themselves.
RISING URBAN
PASSENGER POPULATION
SAFETY
PROLIFERATION
OF ROAD TRAFFIC
PASSENGER AND FREIGHT
DEMAND PROJECTIONS (EU27)
BILLION PASSENGER-KM/BILLION TONNE-KM
“
Smart, green and
integrated transport
is identified as a
major challenge
10,000 for project funding
8,000 within the European
6,000 Commission’s
4,000 proposed 2014-2020
2,000
research programme,
“Horizon 2020”...”
0
1990 1995 2000 2005 2010 2015 2020 2025 2030 Siim Kallas, European
Commission for Transport
Freight transport demand EC, 2008
Passenger transport demand
CLIMATE
CHANGE
PAGE 43
TRANSPORT MANAGEMENT AND CONTROL
COMPLIANCE
Government policy and regulatory scrutiny are also services – and initiatives such as car pools all help to
major factors influencing the management of the lower greenhouse gas emissions, reduce congestion
transport infrastructure. For policy makers, the focus and over-crowding, in turn helping public transport
is on integration – providing a joined-up transport services to run more smoothly.The benefit for opera-
infrastructure for citizens and businesses. This is tors is that policies such as these help with demand
where developments in private transport are seen as management and also enable the provision of better
positive. Fewer cars on the road, more people using passenger experiences. This in turn can lead to more
bicycles – including publicly-funded bicycle hire demand for public transport services.
BUILDING THE
MANAGEMENT PICTURE
It’s not just the sheer variety of variables that must social media to add momentum to the
be accommodated by transport decision makers, word-of-mouth. Planning a high quality service
it’s the pace at which they occur. Risk levels and in these volatile times needs to be a measured
fuel prices can fluctuate almost daily. Passenger and contained process of analysis and judgement.
sentiment can switch from quiet appreciation at But, as any successful high-roller will affirm, good
one moment, to a storm of social media rage at the intelligence about the risks and realities can still
next. Even the impact of longer-term trends seems to enable effective decision-making. Timely access to
arrive sooner than it used to. For example, the rapid meaningful data also drives innovation and enables
disruptive rise of the Uber app would not have been operators to shape the future, rather than simply
possible before the arrival of smartphones, with reacting to it.
“A higher share of travel by collective transport… will allow for increasing
the density and frequency of service, thereby generating a virtuous circle
for public transport modes. Demand management and land-use planning can
lower traffic volumes. Facilitating walking and cycling should become an
integral part of urban mobility and infrastructure design…”
CONGESTION COSTS EUROPE
ABOUT 1% The European Commission has
set itself the target of establishing
OF GDP ANNUALLY a framework for a Europe-wide,
multimodal transport information,
management and payment system
by 2020.
EUROPEAN COMMISSION STAFF WORKING PAPER, EUROPEAN COMMISSION
‘ROADMAP TO A SINGLE EUROPEAN TRANSPORT AREA. TARGETS, 2011
PAGE 5
THE LEVERS OF CHANGE
The quality of the data now available to transport operators is better than it has ever been.
So although the operational environment is increasingly complex, the tools to deal with it are
more powerful, and can be applied more effectively than was previously possible. Managers
can apply high-quality intelligence to some key areas for change and improvement:
EFFICIENCY
Operational efficiencies can lead to lower costs, releasing capital for investment, reducing
risk, and improving competitiveness. For example, better quality data on individual passenger
journeys enables schedules to be more closely aligned with demand.
SAFETY
Timely, comprehensive data – such as vehicle telemetry about oil levels or brake pads –
allows for better risk assessment, helping to reduce accidents, while drivers can be equipped
with GPS-enabled emergency buttons to summon help instantly in the event of an incident.
INNOVATION
New management and operational processes, such as fleet optimisation to align vehicle ca-
pacity with demand, can reduce time-to-value for service improvements and other sources of
competitive advantage. High-quality data communication services are also essential for the
safe operation of driver-less vehicles.
ASSET UTILISATION
Better-informed planning and more effective maintenance regimes can help to prolong the
value-producing life of vehicles, rolling stock and other assets.
PASSENGER COMMUNICATION
Keeping passengers better informed reduces complaints, improves satisfaction scores and
takes pressure away from front-line staff. Reliable data communication plays a key role here
in providing real-time information to passengers. To minimise the impact of service disrup-
tion, real-time vehicle location data can be combined with intelligent prediction algorithms,
to calculate accurate departure time information.
INTERNAL COMMUNICATION
Staff must be better informed and more up-to-date with information than the passengers
they serve, and need reliable, clear communication during incidents or busy periods.
COSTS SAVINGS OF
€13Billion PER ANNUM
“
C omprehensive and unbiased Multimodal Information and Ticketing Systems (MMITS)… are highly likely to be
attractive for users, in turn providing an attractive marketing and sales channels for travel providers. The modal
shift facilitated by MMITS will lead to further, positive effects, with estimated costs savings of around €13billion
EUR per annum, and allow investing in infrastructure and capacity, thus further increasing efficiency…”
WOJCIECH WIEWIOROWSKI, EUROPEAN DATA PROTECTION SUPERVISOR, ‘DATA – THE FUEL FOR DIGITISING TRANSPORT’, APRIL 2015
PAGE 6
TRANSPORT
WHITE PAPER MANAGEMENT AND CONTROL
TRANSPORT MANAGEMENT AND CONTROL IN A WORLD OF CHANGE AND COMPLEXITY
THE INFRASTRUCTURE’S
INFRASTRUCTURE
There’s a common thread running through these A dependable flow of real-time data can also enable
forces for change: the importance of a reliable, increased automation of key processes. This drives
secure and widely accessible communications down costs and eliminates the potential for errors
infrastructure. Day-to-day, the voice and data that can compromise service delivery.
communication with front-line staff is where the
In emergencies, or times of serious disruption,
quality of the fixed and wireless networks can have
the reliability of the communications infrastructure
the most immediate impact. As well as a reliable
is critical. This is why so many operators rely on
connection, the clarity of the audio and the ease
TETRA, DMR (Digital Mobile Radio) or other private
of use of the devices are critical factors in the
radio standards, rather than public cellular networks.
smooth two-way communication between
individuals and teams. During major incidents, public networks are often
either switched off, or are overwhelmed by demand.
At the strategic level, effective voice and data
Private networks bypass this congestion, and allow
communication are essential for the efficient
close integration with the communications systems
execution of projects, and for the gathering of
used by the emergency services, so that incidents
data to inform decision-making. Resource allocation,
can be resolved rapidly and safely.
scheduling and maintenance programmes can all be
planned more effectively with more complete and
up-to-date management information.
“[The evaluation highlights] the importance of ICT
technologies as a key enabler for all transport services.
As ICT systems will be part of the infrastructure, transport
experience will be transformed completely…”
‘THE FUTURE OF THE TRANSPORT INDUSTRY,’ JOINT RESEARCH
CENTRE REPORT FOR THE EUROPEAN COMMISSION, 2014 PAGE 7
THE WAY AHEAD
The relentless evolution of modern communications systems has
brought technologies that are better optimised than ever to support
a multitude of needs: from simple voice-centric communications,
to complex data-centric communications.
By adopting advanced digital mobile radio technologies such as
MOTOTRBO™ and TETRA, transport operators can extract greater
value from their licensed radio spectrum.
GREATER CAPACITY
Licensees can double the capacity of their existing 12.5 kHz
channels, through the use of digital mobile radio technologies such
as MOTOTRBO. Additional capacity can be used to support voice
and data applications.
MANY SERVICES, ONE PLATFORM
The enhanced data capabilities of digital radio systems like TETRA
enable transport operators to support multiple applications on a
single communications platform. They can include voice, operational
data and train signalling data, such as ETCS level 2. Increased
use of data applications to support work processes and routine
communication also benefits overall system capacity, because it
reduces the requirement for voice traffic.
SIMPLIFIED INTEGRATION
Advanced digital radio systems are based on IP architectures and
harness the benefits of standardised, commercial, off-the-shelf IT
technologies. For example, the dispatch communication functions
of the radio system, such as group calling and broadcasting, can
be easily integrated using Application Programming Interfaces with
existing control centre systems.
REDUCED COST OF OWNERSHIP
The greater capacity provided by advanced digital radio systems
allows multiple user fleets to be supported on a single network,
reducing maintenance and operational costs. Making use of the
system’s data capacity also reduces airtime fees incurred with
commercial mobile operators.
“
Intermodal Transport Communication Systems (ITCS) open the way
to efficiencies that can dramatically reduce costs and improve the
passenger experience. For example, buses on busy commuter routes
can be connected to traffic management systems and automatically
advance traffic light phases, ensuring the lights are green as they
approach. Systems like these can run on TETRA wireless networks,
as well as on Digital Mobile Radio (DMR) services, so they can scale
and adapt in line with the needs of the business.
MOTOROLA SOLUTIONS
PAGE 8
WHITE PAPER
TRANSPORT MANAGEMENT AND CONTROL IN A WORLD OF CHANGE AND COMPLEXITY
CASE STUDY:
RHEINBAHN AG,
GERMANY/VIA
VERKEHRS-
GESELLSCHAFT
PAGE 9
A collaboration between Rheinbahn AG, a public transport company in
the North Rhine/Dusseldorf region, and the commuter organisation Via
Verkehrsgesellschaft, has helped to improve safety and efficiency, and
optimise resource utilisation. It’s also enabled a better passenger experience.
INIT, a leading provider of integrated telematics and fare collection systems, equipped
the transport companies with on-board computers, the MOBILE Intermodal Transport
Control System (ITCS) and a dynamic passenger information system.
Motorola Solutions installed the Dimetra IP TETRA digital radio system, which is fully
integrated with the ITCS, and provided TETRA digital radios.
99.998%
THE SYSTEM PROVIDES
AVAILABILITY AND GIVES PASSENGERS
REAL-TIME INFORMATION ABOUT SERVICES.
“We know that we can rely on the Dimetra IP-TETRA-System. The seamless flow of
communication helps us to maintain route plans with all of our buses and trains to the
best of our abilities.”
REINHARD RENJA, PROJECT DIRECTOR, RHEINBAHN AG
PAGE 10
MOTOROLA
SOLUTIONS
Motorola Solutions is the leader in mission-critical digital voice and
data communications. Solutions include dedicated and customised
communication infrastructures for metro, rail and bus service providers.
Motorola Solutions works with transport operators around the world in
the development and provision of advanced networks designed to support
the industry priorities of safety, efficiency, improving the passenger
experience and reliable, effective communication.
FOR MORE INFORMATION OR TO CONTACT US DIRECTLY
VISIT
http://www.motorolasolutions.com/transportation
CALL US
In the UK: 0800 328 2424
Outside the UK: +420 533 336 123
EMAIL US
[email protected]
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