Thank you for joining Highfield on Go To Webinar
You will need google chrome as your default web browser and a reliable internet connection in order to
access all features of the webinar, so we advise using a PC or laptop on the day.
Click the link below to check the system requirements on your device are compatible in order to have
the best webinar experience:
https://support.goto.com/webinar/system-check-attendee
When joining a webinar from the Go To Webinar browser app, you will see a dark grey panel on the
right side of your screen. Example below:
A red microphone icon at the top of the grey panel indicates that all attendees will be muted during
this webinar.
The hand icon can be clicked to raise a virtual hand. Please only use this if you are experiencing
technical issues during the webinar, such as if you are unable to hear us or see the presentation slides.
A member of the team will then message you with assistance.
The ? icon opens up the chat box to type in your questions as the webinar progresses. Example below:
The paper icon opens up the handouts section where you will find a copy of the presentation slides
alongside any other documents for download. Example below:
If you are joining us from the Go To Webinar app on a mobile device, you will find these icons in the
bar at the top of your screen. Example below:
Please note, we do not recommend joining a webinar with Highfield using your mobile device as it can
often be difficult to read all of the presentation content from a mobile device screen.
Audio / Visual Issues
If you are unable to hear any sound at all or see the presentation slides, it may be that you need to
amend the settings in your browser.
First, click the padlock symbol on the left of your browser’s address bar. Ensure that you have selected
‘Allow’ in the drop-down next to notifications and sound. Example below:
If you are still unable to hear any sound or see the presentation slides, then you may need to amend
the permissions in your browser settings further.
Click the 3-dot icon in the top right corner of your browser, then scroll and click on ‘settings’.
Example below:
This will open up a second tab with your browser settings. Scroll approximately halfway down the page
to a section on ‘Privacy and security’. Click on ‘Site settings’ within this section. Example below:
This will then take you to a page showing your ‘Recent activity’ and a list of the websites you have
most recently visited. The web address app.gotowebinar.com should appear at the top of the list.
Example below:
Click the arrow on the left of the listing. This will take you to a page of ‘Permissions’ where you can
allow dashboard.gotowebinar.com to access various features on your device.
First, ensure that you have selected ‘Allow’ in the drop-down on the left of the images section.
Example below:
Next, ensure that you have selected ‘Allow’ in the drop-down on the left of the sound section.
Example below:
Once this is done, you will then need to go back to your Go To Webinar browser tab (usually this will
be on the left of the Settings tab above your browser’s address bar) and refresh the page.
You can do this by clicking the circular arrow to the left of the browser’s address bar. Example below:
If you are joining us from the Go To Webinar app on a mobile device and you are having sound issues,
click the 3-dot icon in the top left corner of your screen and select ‘Audio options’. Example below:
Check that the switch button to the left of the ‘Speaker’ icon is on and highlighted in blue. Example
below:
Again, we do not recommend joining a webinar with Highfield using your mobile device as your Wi-Fi
connection or phone signal may not be consistently strong enough to allow a reliable sound connection.
Temperamental Audio/Visual Issue
If your sound is cutting in and out, or if there is a lag on the presentation visuals, it is most likely due
to a poor Wi-Fi connection on the device you are using. You can ensure a more reliable connection by:
• after joining the webinar, closing down your emails and any other browser tabs or apps to
ensure they are not using up bandwidth on your device
• disconnecting other devices from your Wi-Fi such as mobiles and other computers in the
household
• moving closer to the Wi-Fi source or using an ethernet cable to connect your router to your
device
• clearing your browsing history and browser’s cache
• checking your device for updates and restart
If you have actioned all of the above and are still experiencing audio/visual issues, please
contact your IT department. It is likely that the security built into your device is blocking Go
To Webinar access and your IT department will need to ‘white-list’
dashboard.gotowebinar.com
