Which of the following is used to categorize, flag, and locate records?

A. Search

B. Favorites

C. Tags

D. Bookmarks

Which tool should be used to populate commonly used fields in a form?

A. Template

B. Reference Qualifier

C. Formatter

D. Assignment Rule

What are two ways to generate an Event? (Choose two.)

A. Business Rule

B. Workflow

C. Log entry

D. Knowledge article publication

Which of the following statements describes how data is organized in a table?

A. A column is a field in the database and a record is one user

B. A column is one field and a record is one row

C. A column is one field and a record is one column

D. A column contains data from one user and a record is one set of fields

Which tool is used for creating dependencies between configuration items in the CMDB?

A. CI Relationship Editor

B. CMDB Builder

C. CI Service Manager

D. CI Class Manager

What is the difference between a Ul Policy and Data Policy?

A. Data Policies run when data is entered through the form, by an Import Set, or by web services,
while UI Policies are set only by web services

B. Data Policies can be converted into UI Policies, but Ul Policies cannot be converted into Data
Policies
C. Data Policies run regardless of how data is entered into ServiceNow, while Ul Policies are used for
form interactions

D. Data Policies run only after UI Policies run successfully

81. Question #81

Which one of the following is an accurate list of changes that are captured in an Update Set?

A. Changes made to: tables, forms, schedules, and client scripts

B. Changes made to: tables, forms, Business Rules, and data records

C. Changes made to: tables, forms, groups, and configuration items (CIS)

D Changes made to: table, forms, views, and field

82. Question #82

What are the steps to retrieve an Update Set?

A. Verify Update Set is Complete, Retrieve, Preview, Apply

B. Verify Update Set is Complete, Test Connection, Apply

C. Verify Update Set is Complete, Test Connection, Commit

D. Verify Update Set is Complete, Retrieve, Preview, Commit

Question #83

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are
referred to as

A. an action

B. a spoke

C. a connection

D. an integration step

Q3)An IT manager is responsible for the Network and Hardware assignment groups, each group
contains 5
team members. These team members are working on many tasks, but the manager cannot see any
tasks
on the Service Desk > My Groups Work list. What could explain this?
A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
B. The manager does not have the itil role.
C. The manager is not a member of the Service Desk group.
D. The manager is not a member of the Network and Hardware groups.
E. The Assignment Group manager field is empty
Q2)Which of the following protects applications by identifying and restricting access to available files
and
data???
A. Application Configuration
B. Verbose Log
C. Access Control Rules
D. Application Scope

88. Question #88

What do you need to do before you can use an Application-based trigger in your flow?

A. Activate application trigger spoke

B. Activate trigger security rules

C. Activate application spoke, and plug-ins as needed

D. Assign Application trigger role to SME

E. Activate application plugins only

90. Which Of the following are not included in an Update Seti by default? (Choose four.)

A. Homepages

B. Data

C. Published Workflows

D. Business Rules

E, schedules

F, Database changes

G. Related Lists

H. Report Definitions

l. scheduled job

J. Client Scripts

K. Views

Question 91.

Topic I

You are showing your customer a new form that you have created for their new application. They
would like to add a field to the form. Where could

you do that?
(Choose two.)

A. Select Fields and Columns module

B. Right click on form header, select Configure > Form Layout

C. Click on context menu, select Configure > Form Designer

D. Select Field Class Manager module

93. Question #93

What do you activate when you want to add applications or functionality within your development
instance?

A. App Package

B. Updated pack

C. Patch

D. Plugin

E. App Updated Set

95. Question

Your company is giving all first line workers a special T-shirt as a recognition for their hard work.
Management team wants a way for employees to

order the T- shirt, with the ability to specify the preferred size and color. How would you ensure that
only first line workers (non-managers) can

submit the order?

A. Create Record Producer and use the Available For list to specify First Line [sn_first_linel role

B. Create Catalog Item and use the Not Available list to specify the Manager Group

C. Create Catalog Item and use the Available For list to specify ITIL litill role

D, Create Order Guide and use the User Criteria list to specify First Line role

What icon do you use to change the label on a Favorite?

A. Clock

B. Hamburger

C. Pencil

D. Three dots

E. Triangle.
F. Star

98. Question

What needs to be specified, When creating a Business Rule? (Choose four.)

A. IJI action

B. Table

C. Fields to update

D. Who can run

E. Script to run

F. Application scope

G. Update set

H. Timing

l. Co 98. Question

What needs to be specified, When creating a Business Rule? (Choose four.)

A. IJI action

B. Table

C. Fields to update

D. Who can run

E. Script to run

F. Application scope

G. Update set

H. Timing

l. Condition to evaluate

ndition to evaluate

What is a quick way to create a report from a list view?

A. Click on filter breadcrumb, drag and drop on the Report > Create New module

B. Click Funnel, define filter conditions, click Create Report

C. Click Context Menu, select Create Report

D. Apply filter, right click on column header, select Bar Chart

E. Apply filter, right click on column header, select Create Report

As an IT employee what interface would you use, if you wanted to browse internal IT documentation,
like troubleshooting scripts and FAQs?

A. Knowledge

B. ServiceNow Wiki

C. Knowledge Now

D. SharePoint

E. Stack Overflow

105. Question #105

When testing a catalog item, having a manager approval flows, which of these best practices would
you follow? (Choose three.)

A. Make sure the latest flows are activated

B. Use the instance Incognito setting to quickly toggle between requester and approvec

C. Impersonate the requester to ensure the form works

D. Make sure the requester's user record has a manager specified

E. Create and select your Testing Update Set, before starting the test cases.

F. Use your Admin account, so you can approve the items quickly.

108. Question #108

What is specified in an Access Control rule?

A. Groups, Conditional Expressions and Workflows

B, Table Schema, CRUD, and User Authentication

C. Object and Operation being secured; Permissions required to access the Object

D. security-admin

110. Question #110

What do you call any component that needs to be managed in order to deliver services?

A. CSDM Items

B. CMDB
C. Configuration item

D. Service Offerings

E. Asset

Question #111

A new service catalog item is being developed, but should only be visible to managers inside the HR
Department. What method would you use to fulfill this requirement?

A. Specify the Dept_Mgr role on the catalog content block

B. Add the Department Manager group to the catalog item's user criteria

C. Add the Department Manager group to the catalog item's ACL

D. Only publish the item in the HR service catalog

E. Use a Dept_Mgr ACL on the HR service catalog

Question #116

What type of field allows you to look up values from one other table?

A. Reference

B. Verity

C. Options

D. Selections

E. Dot walk

F. Lookup

uestion #118

A department manager asks an analyst to build some reports. Where do you recommend the analyst
start?

A. Report Dashboard > Create New

B. Reports > Getting Started

C. Performance Analytics > Reports

D. Self-Service > Reports

E. Reports > Create New

Question #120
When importing spreadsheet data into ServiceNow, in which step does the data get written to the
receiving table?

A. Run Transform

B. Run Import

C. Import Dataset

D. Execute Transform

E. Schedule Transform

What would you do, on a list, if you wanted to show the records in groups, based on the column
category? (Choose two.)

A. On list Context Menu, select Group By > Category

B. On the Filter Menu, select Group By > Category

C. Click Group On icon, select Category

D. On Navigator Filter, type tablename.group.category and press enter

E. On the Category column title, click Context menu > Group By Category

122. Question #122

Which collaboration tool is available from the banner, using the bubble icon?

A. Now Messenger

B. Agent Chat

C. Connect Chat

D. Collaborate Now

E. Live Feed

123. Question #123

On the knowledge base record, which tab would you use to define which users are not able to write
articles to the knowledge base?

A. Can Contribute

B. Cannot Author

C. Cannot Contribute

D. Cannot Write

E- Read only
124. Question #124

Which features allow you to update multiple records at one time? (Choose two.)

A. List Editor

B. Field Update Action

C. Bulk Record Update

D. Data Remediation Dashboard

E. Update Selected Action

125. Question #125

Categories in the knowledge base, by default, can be created and edited by which knowledge
workers? (Choose two,)

A. Knowledge Authors

B. Knowledge Contributor

C. Knowledge Controller

D. Knowledge Managers

E. Knowledge Category Managers

F. Knowledge Submitters

G. Knowledge Owners

H. Knowledge Taxonomy Owner

127. Question #127

What module would you use if you wanted to view a list of all of the fields on the Incident table?
(Choose two.)

A. Tables & columns

B. Dictionary

C. Data Class Manager

D. Dictionary Dashboard

E. Database View

F. schema

130. Question #130

Which module is used to access the knowledge bases Which are available to you?
A. Knowledge > Home

B. self Service > knowledge

C- Knowledge > All

D. Knowledge > Knowledge Bases

E. Knowledge > Overview

132 Question #132

What type of user (persona) has clearly defined paths and workflows in the platform and have one or
more roles (ie itil and approver_user)?

A. Workflow User

B. Request Fulfiller

C. ITSM User

D, Approving Manager

E. Service Desk User

F. Process User /fullfiller

134. Question #134

Which database provides a logical model Of your company infrastructure by identifying, controlling,
maintaining and verifying CIS that exist?

A. IMDB

B. ITSM

C. CSDM

D. CMDB

E. LDAP

36. Question #136

When you need to orchestrate business processes across services with little technical user
knowledge, which utility would you use?

A. Flow Manager

B, Flow designer

C. Flow Editor

D. Workflow Editor
E. Workflow Designer

37. Question #137

Topic

When a user reports that they are not able to see modules on the application navigator, what can
you do, to see what modules are visible to them?

A. Look up their password, so you can login with their account

B. Initiate a Connect Chat session

C. Install the Bomgar plug-in

D. Impersonate the user

E. Launch a NowChat window

While showing a customer their incident form, they ask to change the Priority values to display their
internal terminology PI, P2, P3, P4, They want

it to be consistent across all Tasks. How would you do that?

Right click on Priority and select What?

A. Configure Lists

B. Show Options

C. Configure Task

D, Show Choices

E. Show Choice List

F. Configure Options

Your customer would like to create a new template to notify users who are affected by network
outages at their site. Which module would you use

to create a new notification?

A. System Notification > Email > Notifications

B. Administration > Notification Overview

C. System Properties > Email > Settings

D. User Preferences > Email > Notifications

E. Click Gear > Notifications > New

On the Reports page, what sections allow you to see which reports are visible to different audiences?
(Choose four.)

A. Group

B. Department

C. My reports

D. Team

E. Dashboards

F. Global

G. Admin

H. Analytics

l. All

Question 152

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

A. Local Sources (i.e. XML, CSV Excel)

B. Implementation Spoke

C. DataHub

D. JDBC connection

E. Network

F. LDAP connection

Question #1 57

Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables
having a one to many relationships?

(Choose three.)

A. One Approval can have many Requests

B. One Request can have many Requested Items

C. One Requested Item can have many approvals

D, One Requested Item can have many Catalog Tasks

E. One Cart can have many Requests

A. Scenario Dashboard

B. Cl Use Case Modeler

C. CMDB Use Case Modeler

D. Common Service Data Model (CSDM) product view

The wait time for end users is based on the round-trip between the client and the server. What
activities are included in the round-trips?

A. Request + Response

B. Save + Update

C. Write + Read

D. Submit + Query

E. Insert + Verify

Which component of a table contains a piece of data for one record?

A. Factor

B. Field

C. Datapoint

D. Element

E. Item

What ServiceNow feature can be triggered by events, and is used to inform users about activities or
updates in ServiceNow?

A. Notifications

B. Alerts

C. Texts

D. Events

E. Emails

Which ServiceNow capability allows you to provide knowledge articles, via a conversational
messaging interface?
A. Agent Assist

B. Virtual Agent

C. Now Messenger

D. Connect Agent

Which role can manage multiple knowledge bases?

A. knowledge_base_admin

B. kb_admin

C. sn_kb_admin

D. knowledge_admin

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

A. Group members can choose their tasks from My Groups Work

B. Groups can assign tasks to users based on on-call schedules

C. Site support members can pick tasks, based on Location

D. Groups can assign tasks to users based on skills

E. Group members can avoid tasks, which are nearing SLA breach

F. Groups can assign tasks to users based on availability

What are examples of Core tables in the ServiceNow platform?

A. Configuration, Connect, Chat

B. Team, Party, Awards

C. User, Task, Incident

D. Work, Caller, Timecard

Which tab on the knowledge base record, would you use to identify the sets of users who are able to
read articles in that knowledge base?

A. Access List

B. Can Access

C. Accessible to

D. Can Read
What Service Catalog feature do you use to organize items into logical groups?

A. Categories

B. Variable Sets

C. Sections

D. Catalog items

An IT manager is responsible for the Network and Hardware assignment groups, each group contains
5 team members. These team members are working on many tasks,

but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could
explain this?

A. The Assignment Group manager field is empty.

B. The manager does not have the itil role.

C. The manager is not a member of the Service Desk group.

D. The manager is not a member of the Network and Hardware groups.

What is the definition of a group?

A. A collection of subject matter experts

B. A team of users

C. An escalation pod

D. A collection of users

E. A department

On a filter condition, there is an element, which is based on the table, the user access rights, and
columns on the table. What is this element called?

A. Label

B. Column

C. Data Element

D. Field

E. Attribute

What module enables an administrator to define destinations for imported data on any ServiceNow
table?

A. Field Transform
B. Schema Map

C. Transform Map

D. Import Map

In what order are Access Controls evaluated?

A. Field-level - most specific to most general; then Table-level - most specific to most general

B. Field-level - most general to most specific; then Row-level - most specific to most general

C. Table-level - most specific to most general; then Field-level - most specific to most general

D. Table-level - most specific to most general, then Row-level - most specific to most general

From a related list, what would a user click to personalize the layout of the columns?

A. Gear

B. Context Menu

C. Pencil

D. Magnifier

A task worker asks how they can monitor any updates occurring to records assigned to him, like
responses from customers. What do you suggest?

A. On My Work list, select the Activity Stream icon to show a frame with live updates

B, Click on the eyeglass icon to expand the Monitor frame

C. Open an Agent workspaæ tab for each record he wants to monitor

D. Select Service Desk > My Work Dashboard

When importing data from a spreadsheet, which step defines where the incoming data columns will
be written in the receiving table?

A. Schedule Transform

B. Field Matching

C, Select Data Source

D. Create Transform Map

E. Load Data
To apply a Ul Policy to all views, which field should be set to true in its definition record?

A. Global

B. Reverse if false

C. On load

D. Inherit

Which ServiceNow utility gives a Service Desk agent the ability to trace from a Service having an
issue, to see which CIS supporting that service have active issues?

A. Cl Dependency View

B. Event Management Homepage

C. Service Dashboard

D. Cl Health Dashboard

An IT user calls the service desk because they need to work on task records. All they can see is Self
Service on their homepage when they login to the ServiceNow

instance. What issue could explain this? (Choose two.)

A. Their user account does not have itil role

B. Their user account was not approved by their manager

C. Their user account is not logged in properly

D. Their user account failed LDAP authentication

E. Their user account does not belong to any groups, which contain the itil role

On a related list, which buttons are commonly used for managing the records on the list? (Choose
three.)

A. Add

B. Edit

C. Publish

D. Manage

E. New

On what part of the ServiceNow instance, would you find the option to access applications, like
Incident Management?

A. Application Navigator
B. Service Desk Homepage

C. Self Service Module

D. Favorites

What catalog tool would you use to create a catalog item or record producer?

A. Catalog Builder

B. Workflow Designer

C. Catalog Designer

D. Catalog Formatter

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

A. Click on the Context menu, select Add Tag, type Special Handling, press enter

B. Click on the More options (...) icon, click Add Tag, type Special Handling, press enter

C. On the Tag field, select Special Handling from the choice list

D. On the Special Handling field, check the box

What role enables someone to authorize a request, with no other permissions on the platform?

A. Approval Group [approval_groupl

B. Authorize [authorize_userl

C. Reviewer [reviewer_userl

D. Verification [verify_userl

E. Approver [approver_user]

What types of entities can receive task assignments, in ServiceNow? (Choose two.)

A. Users

B. Departments

C. Groups

D. Teams

How would you distinguish between a Base Class table and a Parent Class table?
A. Extended tables are always extended from Parent tables. Extended tables are usually extended
from Base tables.

B. Extended tables can be extended from Parent tables or Base tables; but they cannot be extended
from both.

C. Base Class tables always have tables extended from them. Parent tables do not have tables
extended from them.

D. Base Class table is not extended from another table, Parent class tables may be extended from
another table.

Which banner icon do you use to change your personal system settings, like your instance color
scheme?

A. Magnifier

B. Question mark

C. Gear

D. Chat bubbles

Question #: 254

Topic #: 1

[All CSA Questions]

Which banner icon do you use to change your personal system settings, like your instance color
scheme?

A. Magnifier

B. Question mark

C. Gear

D. Chat bubbles

As administrator, what must you do to access features of High Security Settings?

A. Impersonate Security Admin

B. Select Elevate Roles

C. Add security_admin role to your user account

D. Use System Administration > Elevate Roles module

Which best describes a field in a ServiceNow table?

B. A field is an item that appears in a menu list.

C. A field is a table cell that stores data.

D. A field is a record in a table.

What setting allows users to view a Knowledge Base article even if they are not logged in?

A. The Public setting

B. The View All setting

C. The ESS role

D. The Allow All role

How is the ServiceNow platform set up so that Administrators can easily configure their instances to
send an email at the end Of an upgrade?

A. Administrators can update the email notification named "System Upgraded" in the System Logs
module by adding the appropriate User to receive it.

B. Administrators can update the email notification named "System Upgraded" in the Notifications
module by adding the appropriate User to receive it.

C. Administrators can write a Client Script to send out an email to the Administrator when an Update
is complete.

D. Administrators can write a Business Rule to send out an email to the Administrator when an
Update is complete.

A customer wants to be able to identify and track components of their infrastructure that support
their eCommerce service. What ServiceNow products could support this

requirement? (Choose three.)

A. Asset Management

B. Discovery

C. Configuration Management (CMDB)

D. Service Mapping

E. Performance Analytics

For your implementation, the following tables are extended from each other:

• Incident table is extended from Task table.

• Super Incident table is extended from Incident table.

In this situation, which table(s) are Parent, Child and Base tables? (Choose five.)
A. Super Incident table is a Parent table

B. Incident table is a Child table

C. Super Incident table is a Base table

D. Incident table is a Base table

E. Task table is a Child table

E Incident table is a Parent table

G. Super Incident table is a Child table

H. Task table is a Parent table

l. Task table is a Base table

Which type of ServiceNow script runs on the web browser?

A. Server script

B. Database script

C. Client script

D. Local script

When you set a policy that is applied to all data entered into the platform (Ul, Import Sets, or Web
Services), where does this policy run by default?

A. Client

B. Network

C. Browser

D. Server

How would you describe the relationship between the Incident and Task table?

A. Incident table has a one to many relationship with the Task table

B. Incident table is extended from Task table

C. Incident table is related to the Task table via the INC number

D. Incident table has a many to many relationship with the Task table

E. Incident table is a database view of the Task table

Which feature helps to automatically allocate a critical, high-priority, service request to the
appropriate assignment group or team member?

A. Assignment Rule
B. User Policy

C. Predictive Intelligence

D. Ul Policy

You are editing a new incident record and would like the "Save" button to be located on the Form
header. Which action would need to be taken for that button to appear?

A. Context Menu > Form Design > add the "Save" button.

B. All > System Properties > Ul Properties > Turn on the "glide.ui.advanced" property.

C. All > System Properties > Ul Properties > Turn on the "Save" button. High priority

D. Context Meru > Form Layout > add the "Save" button.

When using Flow Designer, what is the Flow Execution initiated by?

A. A flow logic

B. An existing subflow

C. An execution data pill

D. A trigger

What is the name of the string that displays filter criteria?

A. Breadcrumb

B. Choice

C. Menu

D. Topic

Which system property is added and set to true in order to see impersonation events in the System
Log? LOGGG

A. glide.sys.all_impersonation

B. glide.user_setting

C. glide.impersonation_setting

D. glide. sys.log_impersonation

E. glide.sys.admin_login
A colleague wants to rearrange the columns on their My Work List. Once the user has navigated to
the list, where should they navigate to select and arrange the columns?

A. Right click on any column header, Context Menu > Configure > List Layout

B. Click List Context Menu > Configure > List Layout

C. Click List Context Menu > Personalize List

D. Click Personalize List

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved.
How might you do that?

A. On Search, select State, type not Resolved, press enter

B. On State column title, right-click, select Filter Out > Resolved

C. On the list of records, locate and right dick on the Resolved value, select Filter Out

D. On the list of records, locate and right-click on the Resolved value, select Exclude

E. Click Funnel icon, click AND, Select Resolved, is Not, State, click Run

Roles can inherit permissions from other roles. Which role inherits all of the permissions of the
catalog role, and the user_criteria_admin role, plus has permissions to

create Items and Services?

A. Sys Admin [sys_adminl

B. Catalog Admin [catalog_admin]

C. Catalog Author [sn_catalog_writel

D. Item Admin [sn-item-adminl

What component Of the ServiceNow infrastructure defines every table and field in the system?

A. Schema

B. Field Map

C. Table Class Manager

D. Dictionary

E. Data Atlas
A customer wants to use a client script to validate things on a form in order to make sure the
submission makes sense. What type of client script would you recommend

to meet this requirement?

A. onSubmit()

B. onSubmission()

C. onUpdate()

D. onLoad()

Topic #: 1

[All CSA Questions]

What action will allow you to personalize layouts of columns in a list?

A. Context Menu > View > Personalize

B. Click Gear Icon > Personalize window options > Select the appropriate columns

C. Select the column to be personalized and right at the header > Choose the options to personalize

D. Select the column to be personalized > Click Edit icon (Pencil) > Choose the options to personalize

An order for new office equipment has been placed through the Service Catalog. How would you
view the lists of requests after the orders have been placed?

A. All > Tables and Columns > Tasks

B. In the Navigation Filter, type "requests.list" and press the Enter key

C. All > Service Catalog > Requests

D. All > Service Catalog > Open Records > Items

which path would you take to access the table configuration page from a form?

The Form Context menu > View > Show Table

B. The Form Context menu :• View > Table

C. The Form Context menu > Configure > Dictionary

D. The Form Context menu > Configure >Table

What do you click when you have made modifications to your report, and you want to see the results
without saving?
A- Preview

B. Test

C. Run

D. Try It

E. Execute

Which framework can automatically populate values for the Priority and Category fields based on
the Short description field value?

A. Predictive Intelligence

B. Assignment Rule

C. CSDM

D. Action

E. IJI Policy

Which feature helps to automatically allocate a critical, high-priority, service request to the
appropriate assignment group or team member?

 A. Assignment Rule

 B. User Policy

 C. Predictive Intelligence

 D. UI Policy

Which testing framework is used to test ServiceNow Applications?

A. Test Driven Framework (TDF)

B. Junit

C. Selenium

D. Automated Test Framework (ATF)

Which allows the creation of a task-based record from Catalog?

A. Assignment Rule

B. Flow Designer

C. Ul Builder

D. Record Producer
What module do you use to access the reports that are available to you?

A. Self-Service > My Reports

B. Self-Service > My Dashboards

C. Reports > View / Run

D. Reports > Homepage

E. Reports Overview

The customer has asked that you change the default layout of the Task list. They would like these
columns. in this order:

• Number

• Task Tygp

• Parent

• Short Description

• Assignment Group

• Assignee

• Updated

After navigating to the list. where would you click, to meet this requirement?

A. Click List Context Menu > Personalize List >>>>>>>>>>>>>>here personalize list is direct gear
option available , no path required

B. Click List Context Menu > Configure > Columns

C. Right click List Gear icon > Configure > Columns

D. Right click on any column header. Context Menu > Configure > List Layout

On the Form header, which element you to access form templates?

A. Stamp

B. More Options

C. Pages

D. Paperclip

What is the definition of a group?

A. A collection Of subject matter experts

C. An escalation

D. A collection of users

E. A collection Of tasks

When moving a homepage or dashboard between instances, what must you remember?

A. Download both as PDF and XML files

B. They cannot be moved via update set

C. The Platform will automatically add them to the update set

D. Manually add them to the update set

On the knowledge base record, which tab would you use to define which users are able to write
articles to the knowledge base?

A. Can Contribute

B. Cannot Author

C. Can Read

D. Can Write

E. Can Author

Which type of scripts run in the browser?

A. Ul Policies

B. Script Include Scripts

C. Access Control Scripts

D. Business Rule Scripts

While using the CMDB, what do you call the component that needs to managed in order to deliver
services?

A. Configuration Item

B. Asset

C. Catalog Items

D. Data Plow

E. Service Offerings
If users would like to locate and assign a task to themselves in the Platform, what action could they
perform from the list view to make the assignment? (Choose two.)

A. Select the record using the Check box, then select the Person icon

B. Select the record using the check box then select the Assign To Me Ul action on the List Header

C. Double click on the Assigned to value, type the name of the user, and select the green check

D. Right click on the Task number and select the Assign to me option in the menu

E. Select the Task number, and select the Assign to me Ul action on the form

What module enables an administrator to define destinations for imported data on any ServiceNow
table?

A. Load Data

B. Field Transform

C. Schema Map

D. Transform Map

NO.32 When working on a task, which field do you use to share knowledge and other
customervisible details?

A Caller note

B. Customer notes
C. Additional comments

D. Description

Answer: C

Which core table in the ServiceNow platform provides a series of standard fields used on each of
the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

A. Assignment [assignment]

B. Workflow [workflow]

C. Task [task]

D. Service [service]

What action will allow you to personalize layouts of columns in a list?

A. Select the column to be personalized > Click Edit icon (Penal) > Choose me options to personage

B. Select the column to be personalized and right at the header > Choose the options to personalize

C. Context Menu > View > Personalize

D. Click Gear icon > Personalize window options > Select the appropriate columns

Which one of the following statements is true?

A. When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

B. When an incident form is saved, the Work Notes field text is overwritten each time work is logged
against the incident

C. When an Incident form is saved, the Additional Comments field text is cleared and recorded to the
Work Notes section

D. When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency
values

An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly

A. customer.all

B. customer .*

C. customer.field
D. customer.none

What are the benefits of building flows using Flow Designer? Choose 3 answers

A. Supports easy integration with 3rd party systems

B. Provides IDE for complicated scripting

C. Provides natural-langauge descriptions of flow logic

D. Supports No-Code application development

E. Automatically populates SLA records

F. Provides built-in libraries /API for complex coding

Which type of tables may be extended by other tables, but do not extend another table?

A. Base Tables

B. Core Tables

C. Custom Tables

D. Extended Tables

When building an extended table from a base table, which fields do you need to create? Choose 2
answers

A. The reference fields for the base table.

B. The mandatory fields for the base table.

C. The fields that are not in the base table.

D. The fields that are specific to the extended table.

A form displays information about one record at the top, for example a User, Additional records,
which are associated with that User, are displayed on tabs at the bottom of the form. What are
those tabs called?

A. Related Lists

B. Additional Info

C. Related Links

D. More Info
Which tables are children of the Task table and come with the base system?
Choose 3 answers

A. Incident

B. Problem

C. Change Request

D. Config

E. Dictionary

F. cmdb

What is the name of the string that display filter criteria?

A. Menu

B. Choice

C. Topic

D. Breadcrumb

f a user is on an Incident form and is alerted when they change the value of the Priority field,
which type of script executes in the Platform?

A. A server script

B. A client script

C. A fix script

D. A business rule

Which element is used to track items not saved with a field, in a record?

A. Sidebar

B. List Editor

C. Activity formatter

D. Dictionary