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Manually Change The DNS Server

The document provides instructions for manually changing DNS server settings to address slow performance on Blackboard for users with COX as their ISP. It includes step-by-step guides for both Windows and Mac OS X users, recommending the use of the DNS server address 8.8.8.8. Users are also advised to contact COX support for further assistance if needed.

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14 views4 pages

Manually Change The DNS Server

The document provides instructions for manually changing DNS server settings to address slow performance on Blackboard for users with COX as their ISP. It includes step-by-step guides for both Windows and Mac OS X users, recommending the use of the DNS server address 8.8.8.8. Users are also advised to contact COX support for further assistance if needed.

Uploaded by

hegqnkyle
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Manually Change the DNS Server

FHSU CTC Help Desk and CTELT got some recent reports about Blackboard working
slowly for some users who have COX as their Internet Service Provider.
COX ISP recommends users who have this issue to:
1-Call residential/home Network Tech Support at 855-766-9812
2- Explain the problem and ask to open a ticket with Tier 2 Support Network
Engineer (this way, they will get user router and IP data)
While we are currently working with both COX and Bb Inc companies to solve this issue,
the temporary workaround to solve this issue is by changing the DNS server settings.
This guide will walk you through the steps on how to manually change the DNS server
settings

PC/Windows users (Mac OS X users, see page#4):

These instructions apply to Windows 8, 7, Vista and XP. Example screenshots have been
taken using Windows 7.

1. Log in to Windows with an Administrator account. If your account doesn’t have


Administrator privileges, you may not be able to adjust your DNS server settings.

2. Open the Start menu and select Control Panel.

Note: Windows 8 users should simply begin typing “Control panel” while viewing the
Start screen. Click Control Panel in the search results to open it.

3. Select Network and Internet, and then Network and Sharing Centre.

Note: Windows XP users should click "Network Connections" and then skip to step 5.

4. Select Change adapter settings in the left-hand column.

1
5. Right-click on Local Area Connection and select Properties.

6. In the Networking tab, click once on Internet Protocol (TCP/IP) to highlight it, and then
click Properties.

2
7. Select Use the following DNS server addresses and then enter the following:

Preferred DNS server: 8.8.8.8

8. Check the box on for “Validate settings upon exit”, then click OK to finish. Make sure to
restart your browser. (If you get “Windows Network Troubleshooter” opened, please
close it)

3
Mac OSX Users:

1. On the desktop, click the Apple icon in the top right-hand corner and select System
Preferences from the drop-down menu.
2. Select Network.
3. Select your Connected (Ethernet or Wi-Fi) connection from the left-hand column and
then click Advanced.

4. Select the DNS tab and then click the plus (+) button in the lower left-hand corner of
the window.

5. Type the following DNS


server: 8.8.8.8 and then
click OK to finish.

Make sure to restart your


browser.

Should you require


assistance with this, please
call CTC HelpDesk at 785-
628-5276

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