Service Guide

Everything you need to make international and

domestic shipping easier and more reliable
 Contents | International Shipping | Domestic Shipping | Contact FedEx

Welcome to FedEx This interactive version of the FedEx Service Guide is designed
to help you quickly find the information and FedEx shipping
Introduction to FedEx 3
tools that you need. By using your mouse to select the items
Contacting FedEx 4 in the contents table on the left, the navigation bar on the top
Choosing your FedEx service 5 right, or any underlined text throughout the guide, you can
easily access more information on a particular topic.

International Shipping with FedEx Express

Your quick guide to international shipping with FedEx Express 7
Choose your FedEx Express service 8
Prepare your documentation 10
Pack your shipment 13
Book your collection 14
Track your shipment 14
Your FedEx Express invoice 15
Additional and specialised international services 16
FedEx Express conditions of carriage 16

Domestic Shipping with FedEx UK

Your quick guide to domestic shipping with FedEx UK 18
Choose your FedEx UK service 19
Prepare your documentation 20
Pack your shipment 21
Book your collection 22
Track your shipment 22
Your FedEx UK invoice 23
Additional information on domestic services 24
FedEx UK conditions of carriage 24
Additional and specialised domestic services 25

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 Contents | International Shipping | Domestic Shipping | Contact FedEx

Introduction to FedEx
When it comes to your shipping requirements, FedEx is the company behind a great
experience. We are continually working to exceed your expectations by exploiting
new technologies, investing in our national and international networks and by
putting you at the heart of everything we do. From world-wide express deliveries
to next-day domestic shipping, FedEx offers a service to suit your needs.

FedEx Express
FedEx Express is the world’s largest express transportation company.
Our comprehensive global network means that you can send your shipment to over
220 countries worldwide, including the USA by 10.30am next-day, Europe by 9am
next day and Asia in 2 days1. We employ over 143,000 people throughout the world,
all dedicated to delivering over 3.4 million packages, customs-cleared, safely to
their destinations every day.

FedEx UK
FedEx UK is a major presence in the UK domestic transportation industry. With over
4,000 employees and contractors and a fleet of 2,200 vehicles country-wide, FedEx
UK delivers more than 170,000 shipments every day from 66 depots nationwide.
Our services include a next-day pre-9am delivery and Saturday deliveries1.

So whether you are shipping within the UK or worldwide, our commitment to getting
it right on time, every time, ensures that we deliver what is most important to you –
peace of mind.

(1) Service availability may vary according to place of collection and destination. Please contact Customer Service on 08456 07 08 09 for more details.

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 Contents | International Shipping | Domestic Shipping | Contact FedEx

Contacting FedEx
At FedEx we always put you, our customer, at the heart of everything we do. We
are continually working to improve all aspects of our service so that we not only
meet, but exceed your expectations. To find out more about FedEx Services:

Phone
Call FedEx Express Customer Service on 08456 07 08 09

Phone
Call FedEx UK Customer Service on 08456 00 00 68

Opening Hours
Monday – Friday 7.30 – 19.30

Visit
For international shipping visit fedex.com/gb
For domestic shipping visit uk.fedex.com

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 Contents | International Shipping | Domestic Shipping | Contact FedEx

Choosing your FedEx Service

FedEx Express International Services FedEx UK Domestic Services

FedEx Express offers a flexible range of international express services for FedEx UK offers a range of delivery options within the UK to suit your timescales
reliable, time-definite(1), door-to-door, customs-cleared delivery to over and the needs of your business; including Saturday deliveries, reverse collections
220 countries worldwide. and third party collections.

Your FedEx Express Service Your Destination Your Delivery Commitment(1) Your FedEx UK Service(1) Delivery Commitment(1) Next Day

FedEx International Priority® USA Next Day by 10.30am or 3pm Next Day Delivery by 5.30pm
FedEx Next Day Delivery by 9.00am(2)
Europe and Canada Next Day by 12noon FedEx Next Day by 9.00am Delivery by 10.00am(2)
Rest of World 1-4 Days FedEx Next Day by 10.00am Delivery by 12noon(2)
FedEx Next Day by 12noon
FedEx International First® USA Next Day by 8am or 8.30am
FedEx Europe First™ Europe Next Day by 9am, 9.30am or 10am
Saturday
FedEx International Europe 3-6 days FedEx Saturday Delivery Delivery by 5.30pm
Economy® FedEx Saturday by 9.00am Delivery by 9.00am(2)
USA and Rest of World 4-6 days
FedEx Saturday by 10.00am Delivery by 10.00am(2)
FedEx International USA and Canda 2 days FedEx Saturday by 12noon Delivery by 12noon(2)
Priority® Freight
(for packages over 68kg) Europe 2-3 days
Rest of World 2-4 days Economy
FedEx International Europe 4-6 days FedEx Economy Delivery in 2-3 business days
Economy® Freight
(for packages over 68kg) USA and Rest of World 4-6 days

>> Click to proceed with International Shipping >> >> Click to proceed with Domestic Shipping >>

(1)Service availability may vary according to place of collection and destination. Please contact Customer Service on 08456 07 08 09 for more details.
(2)Delivery may be made up to 2 hours before the stated delivery commitment. For further details please contact Customer Service on 08456 00 00 68.
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 Contents | International Shipping | Domestic Shipping | Contact FedEx

International Shipping
with FedEx Express

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 Contents | International Shipping | Domestic Shipping | Contact FedEx

Your Quick Guide to International Shipping with FedEx Express

International shipping with FedEx Express is quick, easy and reliable. Just follow the 6 simple steps below to get started.

1. Choose your service 4. Book your collection

FedEx Express offers a flexible range of international express services Booking your collection couldn’t be simpler. You can book your FedEx Express
for reliable, time-definite(1), door-to-door, customs-cleared delivery to over 220 collection online or by calling Customer Service. You can also pre-arrange for
countries worldwide. a pick-up later in the week or the month.
>> Choose your service >> >> Book your collection >>
1. Prepare your documentation 4. Track your shipment
At fedex.com you’ll find a range of simple, easy-to-use online tools designed Tracking your FedEx Express shipment is easy. With FedEx Ship Manager® at
to automate your shipping process. From preparing your shipment and fedex.com, you can view the status of your shipments across the world in real-time.
finding rates and transit times to scheduling pick-ups, our tools streamline >> Track your shipment >>
every procedure to make for stress-free international shipping.
>> Prepare documentation >> 4. Your FedEx Express invoice
We make every effort to ensure your invoices are easy to understand, clearly
1. Pack your shipment highlighting the details of each and every transaction.
Packing your FedEx Express shipment is easy. FedEx Express provides tough, >> Invoicing >>
easy-to-use packaging, at no extra cost. Whatever your shipment weighs and
whatever distance it is travelling, good packaging will protect it during its journey.
>> Pack your shipment >>

(1) Service availability may vary according to place of collection and destination. Please contact Customer Service on 08456 07 08 09 for more details.

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 Contents | International Shipping | Domestic Shipping | Contact FedEx

1. Choose your service

Which FedEx Express service best meets your needs? For your shipments containing
packages weighing up to 68kg, please choose your service from the table below.
>> For shipments that include items weighing over 68kg please click here >>

Your Shipment Your Destination Your Transit Times(1) Your FedEx Express Service Dimensions Service Features
For all your shipments USA Next day by 8am or 8.30pm FedEx International First® Maximum 274cm in length • Proof of delivery
containing packages (always longest side) or • Money-back
weighing up to 68kg Next day by 10.30am or 3pm FedEx International Priority®
330cm in length and girth guarantee(3)
4 days FedEx International Economy® combined (girth = 2 x height • Shipment tracking
+ 2 x width) • Customs clearance
CANADA Next day by noon FedEx International Priority® included(4)
4 days FedEx International Economy®
EUROPE Next day by 9am, 9.30am or 10am FedEx International Priority® /
option Europe First™
Next day by 12 noon or end of business day FedEx International Priority®
3-6 days FedEx International Economy®

LATIN AMERICA 1-2 days to key business centres FedEx International Priority®
4-6 days FedEx International Economy®
ASIA MIDDLE 2-4 days FedEx International Priority®
EAST INDIA
4 days FedEx International Economy®

AFRICA 2 days to key business centres FedEx International Priority®

OCEANIA
4-6 days FedEx International Economy®

Shipping with FedEx – it’s easy Calculating Dimensional Weight

FedEx® 10kg and 25kg Box For FedEx International Priority® & FedEx International First®, rates are based on the total weight of all packages
• A box for any shipments up to 10kg or 25kg, at a competitive, fixed price. in one shipment using one air waybill. Any fraction of a kilo takes the next higher weight.
• FedEx® 10kg and 25kg Box is an express delivery service to over When dimensional weight exceeds actual weight, shipments will be charged according to the IATA volumetric standard:
220 countries, with next business day by 10.30am or 3pm delivery to the • Dimensional weight in kg = Length x Height x Width in cm / 5,000.
US, next business day delivery to over 50,000 postcodes across Europe A flat rate applies up to 10kg and 25kg for FedEx® 10kg Box and FedEx® 25kg Box respectively. An increment
and a 2nd business day service to key destinations throughout Asia(1). for each additional kilogramme is then added.
Dangerous goods are not accepted in FedEx packaging

(1) Service availability may vary according to place of collection and destination. Please contact Customer Service on 08456 07 08 09 for more details.
(3)Money-back guarantee: please see FedEx Express Conditions of Carriage for details.
(4)Maximum declared value may vary depending on the country of destination. Please contact Customer Service on 08456 07 08 09 for more details 8
 Contents | International Shipping | Domestic Shipping | Contact FedEx

Choose your service – heavyweight or bulky items

Which FedEx Express service best meets your needs? For shipments that include
items weighing over 68kg, please choose your service from the table below.
>> For shipments with all items weighing less than 68Kg please click here >>

Your Shipment Your Destination Your Transit Times(1) Your FedEx Express Service Dimensions Service Features
For all your shipments USA 2 days by 10.30am or 12 noon FedEx International Priority® Freight Maximum 302cm in length or • Proof of delivery
that include items 762cm in length and girth • Money-back guarantee(3)
weighing between 68 4-6 days FedEx International Economy® Freight
combined (girth = 2 x height + • Shipment tracking
and 1,000kg CANADA 2 days FedEx International Priority® Freight 2 x width) • Customs clearance
included(4)
4-6 days FedEx International Economy® Freight
EUROPE 2-3 days FedEx International Priority® Freight

4-6 days FedEx International Economy® Freight

ASIA 2-4 days FedEx International Priority® Freight
LATIN AMERICA
4-6 days FedEx International Economy® Freight

Pick-up and delivery options for FedEx Express freight services

When shipping with FedEx International Priority Freight service or FedEx International
Economy Freight service, you can choose from the following pick-up and delivery options,
designed to suit the needs of your business:
• door-to-door
• from sender to destination airport
• from departure airport to recipient
• from airport to airport
Please note that advanced booking is required. For further information please call the
FedEx Express Freight Hotline on 0800 289 747.

(1) Service availability may vary according to place of collection and destination. Please contact Customer Service on 08456 07 08 09 for more details.
(3)Money-back guarantee: please see FedEx Express Conditions of Carriage for details.
(4)Maximum declared value may vary depending on the country of destination. Please contact Customer Service on 08456 07 08 09 for more details 9
 Contents | International Shipping | Domestic Shipping | Contact FedEx

2. Prepare your documentation

Documentation required for international shipments

International Air Waybill

An International Air Waybill is required for each shipment to ensure that it is delivered
quickly and safely. One International Air Waybill is required for each destination address,
irrespective of how many packages the shipment contains.
>> International Air Waybill >>

Commercial Invoice

Customs authorities require an invoice for all international shipments. This means a
Commercial Invoice if the goods are intended for resale, or a pro forma invoice if they are not.

>> Commercial Invoice >>

Online shipping with FedEx Express

All your shipping documentation can be completed online including your International
Air Waybill and Commercial Invoice using the automated shipping tools provided by
FedEx Express:

FedEx Ship Manager® at fedex.com allows you to prepare all your shipment documentation,
get rates and transit times and book a collection online. You can store shipping information
and profiles in your address book to retrieve and use for future shipments.

FedEx® Global Trade Manager at fedex.com gives you access to detailed commodity and
country-specific information, details of local customs regulation and a currency converter.
It will even give you an estimate of your shipping duties and taxes. This tool will indicate
whether or not you require a Commercial Invoice
>> Click here for more info >>

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 Contents | International Shipping | Domestic Shipping | Contact FedEx

International Air Waybill

Information required on your International Air Waybill:

1 Entering recipient information 3 Specifying billing details
The first step in processing a shipment is to enter From the drop-down list, select the party that will be paying
information about the recipient of your package. If you the shipping cost and the duties, taxes and fees.
select a recipient from your Address Book the recipient’s
details will be automatically completed by the system. If you choose to bill the recipient or third party, you
You can store up to 2,000 recipients in your Address Book. also need to enter their account number.
Please note however that some countries do not
allow you to bill the recipient or a third party,
2 Specifying package details
please check with Customer Service if you wish to
Select the type of service and the packaging you want to
use. Select the number of packages in the current shipment. choose one of these options.
You can process up to 25 packages in a single shipment.
You can also enter your reference information in the
Enter the weight and value of each package separately. designated text box.

If you’re shipping documents set the declared

value of shipment to zero. 4 ShipAlert
You can choose to receive alerts via email when a
shipment has been shipped, delivered or when there has
Indicate whether your shipment contains documents, or
been a critical event that affects delivery. Enter the email
products and commodities.
addresses of everyone you wish to receive notifications
from ShipAlert.
Enter a description of the contents of your shipment.

When you have entered all details for your shipment,

FedEx Ship Manager® at fedex.com will generate an
International Air Waybill which you can print onto plain paper.

Online International Air Waybill:

Available on fedex.com/gb. Click on ‘Prepare a Shipment Online’ on the roll-over navigation menu under ’Ship’.

Registration:
Go to fedex.com/gb, click on Ship and choose a user ID and password. Enter your personal details in the
‘Contact Information’ section. You will then receive confirmation by email of your registered user ID.

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 Contents | International Shipping | Domestic Shipping | Contact FedEx

Commercial Invoice

Information required on your Commercial Invoice:

1 Name, address and VAT number of shipper/exporter. • A Commercial Invoice is not required for
commodities shipped within the European Union
2 Name, address (including postcode and phone (EU). It is mandatory for all shipments to countries
number) of recipient.
outside the EU, except for documents that weigh
less than 10kg.
3 Country of manufacture

• If the goods were made in more than one country,

• Entering accurate and detailed information on
each country of origin must be stated next to each the Commercial Invoice is a major factor in
corresponding product. guaranteeing swift customs clearance.
• The country of origin is the country in which the goods were
produced – not the country from which they are exported. • You should enclose one original plus two copies of
the invoice, each with an original signature.
4 Give a complete description of the item(s).
Generic descriptions are insufficient. You need to indicate:
• What it is
• What it is made of
• How many/how much
• How it will be used

For example: “10 boxes of stainless steel screws for civil

aircraft,” rather than “civil aircraft parts.”

Quantities. Show individual and column totals for the

number of packages, quantity, unit of measurement, weight,
unit value and total value.

5 Specify the currency. Remember, several countries use the

dollar sign ($), so it is important to specify the unique
threeletter code for each currency, e.g. USD, CAD. The sign
“$” is insufficient. You can find the appropriate currency
code on the website: www.iso.org and click on ‘Customer
Services’ section.

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 Contents | International Shipping | Domestic Shipping | Contact FedEx

3. Pack your shipment

FedEx Express provides tough, easy-to-use packaging, at no extra cost. You can Eight packing tips for trouble-free carriage
request packaging online at fedex.com/gb or by calling Customer Service on
08456 07 08 09. Whatever your shipment weighs and whatever distance it is travelling, good packaging
will protect it during its journey. Below are eight tips for packing your shipment:
FedEx® Envelope
Can hold and protect up to sixty A4 pages. • Pack all your parcels securely and use a good quality parcel tape to prevent damage during
Maximum weight 0.5kg transit. Never tie packages with string, which can get tangled up in sorting machines.

• Pack small or fragile items individually to prevent impact.

• Remove all previous address details and any other old labels from the packaging.
FedEx® Pak • If your shipment is of a non standard shape, please ensure extra protection is given in the
Ideal for larger documents and compact products. packaging and protect any sharp edges using bubble-wrap or corrugated card or foam.
Maximum weight 2.5kg
• Heavy or bulky freight shipments must be stacked on a pallet, skid or similar, which can be
easily fork-lifted.

• Pack any heavy objects carefully to avoid them moving around inside the package and
FedEx Tube ® distribute weight evenly.
For items that travel better when rolled up,
• Stack boxes on a pallet squarely corner-to-corner. Keep the top level of the pallet flat, to minimise
e.g. blueprints, sketches and photos. risk of loss or damage to cartons and cover at least the top layer to give better protection.
Maximum weight 9kg
• FedEx Express carries products that are defined as dangerous by IATA. These include items
such as explosives, flammable gas and liquids, corrosive materials, but also items such as
FedEx® Box paintings, cosmetics and alcohol (above certain volumes). International regulations are strict
and shipping calls for meticulous verification by international specialists in shipping dangerous
Tough cardboard boxes
goods. For more information please call Customer Service on 08456 07 08 09.
in three sizes.
>> Click here for more info >>

Calculating Dimensional Weight

You can also pack your shipments using your own packaging. For FedEx International Priority® & FedEx International First®, rates are based on the total weight of all packages
in one shipment using one air waybill. Any fraction of a kilo takes the next higher weight.
When dimensional weight exceeds actual weight, shipments will be charged according to the IATA volumetric standard:
FedEx Express no longer applies a limit on customs value for regular international shipments. A limit may still
apply depending on destination and commodity shipped. Please call Customer Service for more information. • Dimensional weight in kg = Length x Height x Width in cm / 5,000.
A flat rate applies up to 10 kg and 25 kg for FedEx® 10kg Box and FedEx® 25kg Box respectively. An
increment for each additional kilogramme is then added.

* All dimensions are internal

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 Contents | International Shipping | Domestic Shipping | Contact FedEx

4. Book your collection 5. Track your shipment

When you have completed your packaging and documentation With FedEx Ship Manager® at fedex.com, once you have booked your
and the shipment is ready to go, you can book your FedEx Express pick-up online, your shipment is automatically entered into the FedEx
collection directly online or by calling Customer Service. You can Express system. You can check the status of your shipments across the
also pre-arrange for a pick-up later in the week or the month. world in real time, stage by stage, through to delivery. You just need your
account number or the tracking number on your International Air Waybill.
Online Online Phone 08456 07 08 09
Book your pick-up in just one click on fedex.com On fedex.com/gb, enter the 12-digit tracking number Use our convenient touch-button service:
shown on your International Air Waybill and click on Press ‘4’ to check the status of your shipment.
• Just go to fedex.com/gb, click on ‘Schedule a Pickup’ on the roll-over navigation menu under ’Ship’, log in
with your user ID and password, and you are ready to organise the dispatch of your shipments. ‘Track’ to follow the progress of your shipment. You Or press ‘*0’ to be connected to a Customer
can also sign up for exception and delivery notifications. Service agent.
• Confirmation of the pick-up can be sent to up to 4 email addresses.
Send an email to [email protected] with the tracking
• You can cancel a previously scheduled pick-up online. number and receive an email back within few minutes.
On the ‘History’ page of FedEx Ship Manager® at
fedex.com, simply select the shipment you wish
>> Click here for more info >> to track.

Online tracking with FedEx Express – it’s easy

Proactively manage your international shipments
With FedEx InSight® (an online assistant), you can monitor your international shipments
automatically – even when you’re offline.
Each time you log onto FedEx InSight®, you can view the updated status of all your international
shipments – inbound, outbound and third party. You can also receive email notification of
important events throughout the shipping process.
This could be when your international shipment has received customs clearance, when delivery is
incomplete due to an unknown address or when your shipment has been successfully delivered.
FedEx InSight® can save you valuable time and is available 24-hours-a-day, free of charge, on
fedex.com/gb/insight.

>> Click here for more info >>

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 Contents | International Shipping | Domestic Shipping | Contact FedEx

6. Your FedEx Express invoice

1 Freight
Cost of the service excluding tax.
2 Discounts
Discounts are in accordance with your FedEx contract. They are calculated on the basis of
your shipping volume with FedEx and are deducted from the gross shipping price.
3 Fuel Surcharge
FedEx applies a dynamic fuel surcharge depending upon variations in the price of aviation jet
fuel. This surcharge applies to all standard, personalised and discounted FedEx shipping rates.
4 Shipper
The name and full address of the sender’s location.

5 Recipient
The name and full address of the recipient.

6 Weight*
The weight of your shipment may be checked before being loaded onto our aircraft. If the
actual weight is different from the declared weight on the International Air Waybill, your
invoice will show the actual weight.

7 Ref:
The internal reference you mentioned on the International Air Waybill.
8 Type of FedEx Service used.
9 Payment Due
Standard Payment terms for freight charges are 15 days from date of invoice and Duty
and Tax invoices are payable on receipt of invoice.

Details of how to pay the invoice are on the reverse of the invoice.

>> Click here for more info >>

* When dimensional weight exceeds actual weight, shipments will be charged according to the IATA volumetric standard.

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 Contents | International Shipping | Domestic Shipping | Contact FedEx

Additional and Specialised International Services

FedEx International Priority DirectDistribution®

• Express delivery service for your bulk shipments.
>> Click here for more info >>

FedEx Customs Brokerage Services

• For your more complex import and export requirements, FedEx offers a range
of special customs clearance services, subject to an additional fee.
>> Click here for more info >>

FedEx Supply Chain Services

• Improve your supply chain performance with FedEx Supply Chain
Management and IT expertise.
>> Click here for more info >>

Shipping Dangerous Goods

• FedEx Express offers a specialised Dangerous Goods service that includes:
fast transit times, door-to-door delivery, customs clearance, complete
shipment tracking and proof of delivery.
>> Click here for more info >>

Conditions of Carriage

All shipments are carried subject to the applicable FedEx Express conditions of
carriage which limit and in some instances exclude FedEx Express liability and
require claims within strict time limits.

>> Click here for more info >>

For further information on these services, visit fedex.com/gb or call Customer

Service on 08456 07 08 09.

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 Contents | International Shipping | Domestic Shipping | Contact FedEx

Domestic Shipping
with FedEx UK

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 Contents | International Shipping | Domestic Shipping | Contact FedEx

Your Quick Guide to Domestic Shipping with FedEx UK

Shipping in the UK with FedEx UK is quick, easy and reliable. Just follow the 6 simple steps below to get started.

1. Choose your service 4. Book your collection

FedEx UK has a domestic delivery option to suit your timescale and your Booking your collection couldn’t be simpler. You can book your FedEx UK
business including Saturday deliveries, reverse collections and third collection online or by calling Customer Service.
party collections(1). >> Book your collection >>
>> Choose your service >>
4. Track your shipment
1. Prepare your documentation Tracking your FedEx UK shipment is easy. With uk.fedex.com, you can view the
You can prepare all of your FedEx UK documentation online. status of your shipments across the UK in real-time.
>> Prepare documentation >> >> Track your shipment >>

1. Pack your shipment 4. Your FedEx UK invoice

Packing your FedEx UK shipment is easy. FedEx UK offers a range of We make every effort to ensure your invoices are easy to understand, clearly
self- sealing, tamperproof bags in three different sizes. highlighting the details of each and every transaction.
>> Pack your shipment >> >> Invoicing >>

(1) Service availability may vary according to place of collection and destination. Please contact Customer Service on 08456 00 00 68 for more details.

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 Contents | International Shipping | Domestic Shipping | Contact FedEx

1. Choose your service

Which FedEx UK service best meets your needs?

Your FedEx UK Service(1) Delivery Commitment(1) Next Day

Package Dimensions and Weights
Next Day Delivery by 5.30pm For all FedEx UK services, rates are based on the total weight of all packages in one shipment
FedEx Next Day Delivery by 9.00am(2) using one consignment note.
FedEx Next Day by 9.00am Delivery by 10.00am(2) When dimensional weight exceeds actual weight, shipments will be charged according to the
FedEx Next Day by 10.00am Delivery by 12noon(2) following volumetric standard:
FedEx Next Day by 12noon • Dimensional weight in kg = Length x Height x Width in cm / 5,000.
For information on maximum package dimensions for FedEx UK services, please contact
your FedEx Account Executive.
Saturday
FedEx Saturday Delivery Delivery by 5.30pm
FedEx Saturday by 9.00am Delivery by 9.00am(2)
FedEx Saturday by 10.00am Delivery by 10.00am(2)
FedEx Saturday by 12noon Delivery by 12noon(2)
Additional Service Options(5)

Off-shore services(1) Third party collections(1)

Economy
FedEx Economy Delivery in 2-3 business days Contact Customer Service on 08456 00 00 Goods collected, upon your instructions;
68 for further information on FedEx UK from another location for delivery to a
off-shore services. third address will be charged to your
account at the normal outgoing delivery
rate plus a surcharge per shipment.
Use our FedEx UK Pak range – it’s easy Reverse collections(1)
A range of self-sealing, tamperproof bags in three different sizes. The full range of next day services are available and Goods collected, upon your instructions,
there are no weight restrictions. Simply choose the bag that best fits your business needs and leave the rest to us. Book in deliveries
from another location for delivery to your
premises will be charged to your account Deliveries where your customer requires
Description Length Width at the normal outgoing delivery rate plus the delivery to be pre booked. FedEx UK
Small Pak 350 mm 260 mm a surcharge per shipment. will make the booking using the
information supplied by you.
Medium Pak 425 mm 324 mm
Large Pak 527 mm 438 mm

(1)Service availability may vary according to place of collection and destination. Please contact Customer Service on 08456 00 00 68 for more details.
(2)Delivery may be made up to 2 hours before the stated delivery commitment. For further details please contact Customer Service on 08456 00 00 68.
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(5) Please note additional service options could incur surcharges. Please contact Customer Service on 08456 00 00 68 for more details.
 Contents | International Shipping | Domestic Shipping | Contact FedEx

2. Prepare your documentation

You can prepare the necessary documentation for your shipment online at
uk.fedex.com. The example below will guide you through, however if you
require any further assistance please call Customer Service on 08456 00 00 68.

Collect From Package and Shipment Details 4

1 Enter your company name and address including postcode. 8 Enter your reference number as before. 4
Alternatively, enter the details of your third party collection.
Use the pulldown menu to select the country. 9 Enter the appropriate number of items in your shipment.
1
2 Enter your reference number, which could be a job number 10 Enter the total weight of the shipment in kilograms.
or purchase order. This will be included on your invoice. 3
11 Select the service you require from the pulldown menu.
3 Enter your contact name, telephone number including 12 Select the package type you require from the drop down list.
STD code, email address and any notes or special
instructions relating to the collection. 13 Please tick this box if you would like a Saturday delivery.
2
4 Use the Address Search function to find an address by 14 Enter a description of the goods in your shipment. This
postcode. The Address Book function can be used to must be sufficient for the shipment to be easily identifiable.
pre-populate the fields from your stored addresses.
15 Please tick this box to confirm that the shipment does not
contain any dangerous substance or article.
Deliver To 16 If required, Enhanced Transit Liability cover can be
arranged. Tick box to confirm this option and enter the
5 Enter the recipient’s company name and address
total value of the goods to be covered.
including postcode. Commercial addresses must specify
the precise delivery point (e.g. department or gate
number). Use the pulldown menu to select the country.
7
Completing your consignment note
6 Enter your recipient’s contact name, telephone number
7
including STD code, email address and any notes or 17 Click on ‘Continue’ to create your shipment.
special instructions relating to the delivery. For example,
“closed for lunch” or “if out, leave in the garden shed”. 5

7 Use the Address Search or Address Book functions to 6

pre-populate the fields from your stored addresses.

>> Click here for more info >>

8 14
Selecting your service: 9
Where no service is selected (see section 11 of the consignment note opposite), then the shipment will be treated as a 10
11
‘Next Day’ delivery and will be delivered and charged accordingly. Timed deliveries e.g. FedEx Next Day by 9am, 10am or 12
15

12noon, and Saturday deliveries are not available to certain destinations; please check with Customer Service. Timed 13

and Saturday deliveries are NOT available with the FedEx Economy service. 16

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3. Pack your shipment

Whilst in transit, we avoid unnecessary damage by carrying your shipments in secure
cages and handle them sensitively by automated sortation systems in our hubs.

Eight packing tips for trouble-free carriage Labelling

• Pack all your parcels securely and use a good quality parcel tape to prevent damage during transit. We are committed to taking care of your shipments at every stage of the delivery process. To ensure we
deliver on time, every time, please ensure your shipments are labelled correctly. These useful tips will help:
• Pack small or fragile items individually to prevent impact.
• Each parcel must have its own label with both the recipients and sender’s address on it, together
• Remove all previous address details and any other old labels from the packaging. with a post code.

• If your shipment is of a non standard shape, please ensure extra protection is given in the packaging • The label must be attached securely to the flattest surface.
and protect any sharp edges using bubble-wrap or corrugated card or foam.
• The label must not be creased when attached.
• Please do not pack liquids in FedEx UK Paks.
• If using a FedEx UK despatch system, please ensure the barcode does not have any blemishes
• Check paint tins are sealed by clipping before packaging. when attaching the label.

• Documents can be sent using the range of FedEx UK Paks for extra protection. The documents
should be placed in a sturdy envelope before placing them into a FedEx UK Pak.

• In instances where returns are made to you from your customers, or where your customers forward Calculating Dimensional Weight
the shipment to a third party, please ensure that your customers are aware that shipments are For all domestic services, rates are based on the total weight of all packages in one shipment using one
packed and labelled in accordance with these instructions. consignment note.
When dimensional weight exceeds actual weight, shipments will be charged according to the following
volumetric standard:
• Dimensional weight in kg = Length x Height x Width in cm / 5,000.

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4. Book your collection 5. Track your shipment

When you have completed your packaging and documentation and the You can track the status of your shipments at any time, stage by stage, right
shipment is ready to go, you can book your FedEx UK collection directly through to delivery. Visit uk.fedex.com and click on the ‘Track’ navigation
online or by calling Customer Service. button, there you can track by the consignment note tracking number or by
your reference entered on the consignment note. If you are a registered user
>> Click here for more info >> you can also track by date and/or postcode.
Online shipping with FedEx UK – it’s easy Phone
Online tracking with FedEx UK – it’s easy Phone
• From the FedEx UK homepage at uk.fedex.com, select Please call Customer Service on 08456 00 00 68
for more information. • For quick tracking, simply visit uk.fedex.com and enter Alternatively you can track your package by
the ‘Ship’ navigation button and click on ‘Schedule a calling Customer Service on 08456 00 00 68.
your tracking number in the ‘Track’ section.
Pickup’. After logging in you can arrange a pickup from
your premises or from an alternative address. • To track by your own reference on the consignment note, select
• Contact Customer Service on 08456 00 00 68 for the ‘Track’ navigation button and click on ‘Track by Reference’.
information on how to obtain a secure username and • If you have a login and password, select the ‘Track’ navigation
password. button and click on ‘Registered User Tracking’. Here you can
also track by date and / or postcode.

Proof of delivery
Each time we obtain a signature upon delivery, the entire delivery record is
electronically scanned and made available to you in the following ways:
Via the internet, you can view and print off a true and accurate image of the signature record
obtained. Proof of delivery information is available to you in the following ways:

• By visiting uk.fedex.com where you can obtain Proof of Delivery information, including a scanned image,
by entering your FedEx UK shipment number. Extensive search and reporting options are also available.

• You can contact Customer Service where a verbal confirmation of a Proof of Delivery can be
obtained. If required, a photocopy/fax/email of the original document can be provided.

• If required, obtaining a Proof of Delivery on shipments can be built into your systems by, for example,
the creation of a url link from your own website. Please contact Customer Service to arrange this.

• A daily/weekly/monthly proof of delivery report can be provided. The report comprises of:
• Shipment number and status
• Customers own despatch reference
• Date of delivery

FedEx UK retain the original copy of the Proof of Delivery document and an image of the document
for 12 months from date of delivery.

>> Click here for more info >>

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6. Your FedEx UK invoice

Simple paperwork extends throughout the process including your weekly invoice
which will highlight full details of all your transactions.

1 Date of Collection 12 Number of Items in Shipment

2 FedEx UK Consignment Note Number 13 Weight of Shipment

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3 Customer Name and Address 14 Type of Contract
3 5
6 4 Page Numbers 15 Service Requested
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5 Invoice Number 16 VAT Code for Shipment

6 Customer Account Number 17 Fuel Surcharge

7 Invoice Date 18 Total Charges to which VAT Applies

1 2 8 9 10 11 12 13 14 15 16

8 City/Town of Delivery 19 Total Charges to which VAT does not Apply

9 Customer Reference 20 VAT Amount

10 Collecting Depot Number 21 Total Amount Payable Including VAT

11 Delivering Depot Number

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Additional Information on Domestic Services Troubleshooting

Positive Pro-Active Communication (PPC) – Our commitment to you Nobody in or premises closed
FedEx Next Day by 9am, 10am and 12noon services are supported by our Our driver will post a card through the letterbox, advising the consignee that we
Positive Pro-Active Communication (PPC) principle. PPC is a commitment to have attempted delivery and inviting them to go online to uk.fedex.com/redelivery
ensuring that all POD’s are available within our systems 45 minutes after delivery to arrange one of the following options:-
of a shipment. Furthermore, if we are unable to meet the scheduled delivery time
for any reason, we commit to contact the sender with the new ETA a minimum • Redelivery to the original address at a mutually convenient time during normal working
of 15 minutes before the original delivery time. hours (Monday to Friday). Please note that for our timed delivery services (9am, 10am
and 12noon), we may reattempt the delivery outside of the requested times.
Conditions of Carriage
• Redelivery to the original address without a signature i.e leave the goods in a safe
All consignments are carried subject to the applicable FedEx UK conditions of location, following prior written authorisation from you or your customer.
carriage which limit and in some instances exclude FedEx UK liability and require • Collection from your local FedEx UK depot.
claims within strict time limits.

>> Click here for more info >> Incorrect address or address not known

For further information on these services, visit uk.fedex.com or call Customer We will make every attempt to obtain the correct address for a shipment and will
Service on 08456 00 00 68. advise you accordingly of any problems.

If the correct address is nearby, then we will arrange delivery as quickly as possible.
If the correct address is further afield, then the goods will be redirected to the
nearest FedEx UK depot for delivery to be effected at additional cost.

Refused delivery

If the recipient refuses your delivery, you will be notified as quickly as possible.
Arrangements will be made by the delivery depot to return the goods to you unless
we receive further instructions from you to the contrary.

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Additional and Specialised Domestic Services

Software and Systems

• If you would like to integrate shipping into your internal systems or require a
bespoke shipping solution, FedEx UK has the systems and expertise to tailor
make a solution that meets your needs. For more information please contact
Customer Service on 08456 00 00 68 and we can arrange for a Customer
Technology Specialist to discuss your requirements.

Shipping Dangerous Goods

• FedEx UK are able to accept packages containing Dangerous Goods

defined as Limited Quantities (ADR 2009) as listed below:
Accepted Dangerous Goods Prior to Despatch

within Class 2 UN1950 – Please contact your FedEx Sales Executive for
Aerosols details of the appropriate declaration that must
be completed and procedure to be followed
within Class 3 UN1263 – prior to the despatch of any Dangerous Goods.
Paint and Paint Related No Dangerous Goods may be shipped through
Substances the FedEx UK network without the prior written
consent of FedEx UK. For the accepted
Dangerous Goods we are unable to offer
(i) a return service; (ii) a third party collection
service;(iii) an offshore delivery service; or
(iv) a service to international destinations.

FedEx UK Supply Chain Services

• Improve your supply chain performance with FedEx UK Supply Chain Services.
>> Click here for more info >>

For further information on these services, visit uk.fedex.com or call Customer

Service on 08456 00 00 68.

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