✅ Activity Name:

Quality Around Us – Brainstorm and Share

🎯 Objective:

Help participants recognize the concept of quality in their daily life and workplace/industry, and connect their
experiences with core quality principles.

📋 Planning Details:
🕐 Duration:

25–30 minutes total

👥 Group Size:

 Suitable for 8 to 30 participants

 Works well with small groups at tables or classroom-style seating

🧠 Materials Needed:

 Whiteboard or flipchart
 Markers
 Sticky notes (optional)
 A4 sheets for notes
 Projector (optional – to show sample keywords)

👣 Step-by-Step Procedure:

1. Introduction (3–5 min)

Facilitator says:

"Let’s explore how quality affects us every day — from our favorite mobile app to the services we receive at
hospitals or offices. Quality isn’t just for engineers or managers — it impacts everyone."

Explain goal:
"You’ll share personal examples of good and poor quality. Together, we’ll connect your experiences to real
quality principles used in industries."

2. Individual Reflection (5 min)

Distribute A4 sheets or ask participants to note:

 One product or service they used recently (personal or work-related).

 What made it feel like high quality?
(e.g., quick delivery, clean packaging, accurate test results)
 What frustrated them about poor quality?
(e.g., customer care delays, inaccurate lab report, product broke easily)

Example prompts:

 A mobile app that worked smoothly

 A utility bill that was wrong
 A healthcare experience
 Public transport or food delivery

3. Group Sharing (10–12 min)

Method A: Popcorn style (one by one)

 Ask for volunteers to share aloud

 After each share, facilitator writes key words on board (see below)

Method B: Table groups (for >10 participants)

 Participants share in pairs or small groups

 One rep from each group shares a summary
 Facilitator collects common themes

4. Building the Quality Board (5–8 min)

As participants share, facilitator creates two columns on the board:

Good Quality Experiences Poor Quality Experiences

Fast delivery Product arrived broken
Accurate results Report delay
Clean packaging Miscommunication
Then, highlight keywords like:

 Reliability
 Accuracy
 Timeliness
 Responsiveness
 Waste
 Consistency
 Customer Satisfaction

Draw arrows to show which quality principle each keyword connects with (e.g., “accuracy → quality control”,
“timeliness → continuous improvement or efficiency”).

5. Reflection and Wrap-Up (2–3 min)

Facilitator sums up:

"Quality is all around us — and so are its consequences. Whether it’s a medicine, a report, or a mobile phone,
quality shapes our trust and experience. In industry, we use tools like QA and QC to manage it, but it starts
with observing and understanding it."

Ask:

 “Which principle stood out for you today?”

 “Have you seen these in your workplace?”

🔁 Variations (Optional Enhancements):

 Sticky Notes Wall: Ask participants to post their good/bad examples on a board under two headings.
 Emoji Voting: Let participants vote with happy/sad emojis for the most relatable example.
 Photo Prompt: Show 2–3 local product images (e.g., a broken water bottle seal vs. a premium
packaged biscuit) and ask: “Which one shows quality?”

📌 Outcomes Expected:
 Participants will begin thinking critically about quality
 Realize quality is not abstract — it’s part of daily experiences
 Develop early awareness of QA/QC/QI terms
 Build confidence in sharing professional observations
✅ Session 2: Key Concepts in Quality Management
Total Activity Time: 20 minutes (10 mins per activity)
Focus: Differentiate QA, QC, and QI, and understand the impact of QMS.

🧩 Activity 1: “Match the Concept – QA, QC, or QI?” (Time: 10 minutes)

🎯 Objective:

Help participants quickly differentiate between Quality Assurance (QA), Quality Control (QC), and Quality
Improvement (QI) through relatable examples.

👥 Steps (Quick Format):

1. Facilitator Briefs (2 mins):

Explain in 1 simple sentence each:

 QA = Planning & process-focused → Prevention

 QC = Testing & product-focused → Detection
 QI = Continuous enhancement → Improvement

Show this on a slide or whiteboard for reference.

2. Rapid Matching Game (6 mins):

Method A (for ≤20 people):

 Give each participant a handout with 6 example scenarios.

 Ask them to write QA / QC / QI next to each.

Example Scenarios:

Scenario Your Answer

Writing SOPs for testing
Testing water purity before release
Analyzing monthly error trends to reduce mistakes
Calibrating equipment regularly
Investigating customer complaints for future action
 Scenario Your Answer
Training staff on documentation rules

Method B (for >20 people):

 Read each scenario aloud.

 Participants raise colored cards or hands for QA / QC / QI.
(Use red = QA, blue = QC, green = QI)

3. Quick Review (2 mins):

Facilitator shares correct answers with 1-line explanations:

 “Writing SOPs = QA – It’s preventive planning”

 “Testing water = QC – It's product-level checking”
 “Analyzing complaints = QI – It’s continuous improvement”

✅ Total Time: 10 mins

(2 min briefing + 6 min matching + 2 min review)

🎨 Activity 2: “QMS Impact Snapshot” – Rapid Poster or Slide Sketch (Time: 10 minutes)

🎯 Objective:

Let participants visualize the difference between workplaces with vs. without QMS, in a fast and engaging
way.

👥 Steps (Fast Format):

1. Group Assignment (1 min):

Divide participants into 3–4 small groups. Assign each group one industry:

 Pharmaceutical
 Food
 Cosmetics
 Diagnostic Lab
2. Mini Sketch Task (6–7 mins):

Each group uses half a chart paper or A4 sheet to sketch side-by-side comparison:

Without QMS With QMS

Complaints Customer trust
Missing records SOP-based documentation
Rework & errors Efficiency
Unsafe environment Safety protocols

Encourage stick figures, arrows, or quick keywords.

3. Mini-Presentations (2 mins total):

Each group presents 1 key difference their sketch shows.

Facilitator closes with:

“QMS is the shift from chaos to consistency. No matter the sector — when you standardize, you stabilize.”

✅ Total Time: 10 mins

(1 min setup + 6–7 min drawing + 2 min share)

🧠 Session 2 Activity Summary (10-Min Versions)

Activity Time Format
Match the Concept 10 min Individual or team matching
QMS Impact Snapshot 10 min Group sketch & short share

Session 3: Standards and Frameworks

Total Time for Both Activities: 20 minutes (10 min each)
Audience: Newly graduated trainees in Pakistan’s industrial context

🧩 Activity 1: “ISO 9001 for Dummies – Build Your Own Flow” (Time: 10 mins)

🎯 Objective:

Quickly introduce ISO 9001 and let participants match basic principles to PDCA (Plan-Do-Check-Act) cycle.

👥 Steps (Fast Format):

1. Facilitator shows this table (projected or printed on board):

Simplified A. Customer B. C. D. Process E. Performance F.

Clause Focus Leadership Planning Execution Review Improvement

2. Quick Task:

Ask participants (individually or in pairs) to match each clause to PDCA step.

Example:

 B. Leadership → Plan
 D. Process Execution → Do
 E. Performance Review → Check
 F. Improvement → Act

You can also give them this matching sheet (printed or shown digitally):

Clause Match with PDCA step

Customer Focus ____
Leadership ____
Planning ____
Process Execution ____
Performance Review ____
Improvement ____

3. Quick Review (Facilitator-led – 3 mins):

Go over correct answers briefly and explain in 1 line how each supports quality.

✅ Total Time: 7–10 minutes

(2 min explanation + 5 min matching + 2 min review)

Activity 2: “Local Reality Check” – Group Discussion (Time: 10 mins)

🎯 Objective:

Spark short discussion on why ISO 9001 is adopted or avoided in Pakistan.

👥 Steps (Fast Format):

1. Think-Pair-Share (3–4 minutes):

Ask participants to turn to the person next to them and discuss the following 2 questions quickly:

 Q1: Have you ever seen ISO 9001 in a company in Pakistan?

 Q2: Why do you think some companies avoid adopting it?

2. Facilitator collects 3–4 responses (4–5 mins):

Write down answers under two columns on board:

Reasons for Adoption Reasons for Avoidance

Export requirements High certification cost
Builds customer trust Lack of awareness
Systematic documentation Fear of audits

3. Wrap-up in 1 min:

“You’ll see that many companies want ISO, but lack training or support. This is where you — as trained
professionals — can make a difference.”

✅ Summary: Total Time Management for Session 3

Activity Time Method
ISO 9001 for Dummies 10 min Matching activity
Local Reality Check 10 min Pair discussion + board

✅ Session 4: Method Validation, Verification, Instrumentation

Total Activity Time: 20 minutes (10 mins per activity)
Focus: Clarify technical lab concepts and roles in method handling
Group Division:

 Group A → HPLC scenario

 Group B → RT-PCR scenario

🧪 Activity 1: “Lab on Paper” – Simulated Case Study

Time: 10 minutes
🎯 Objective: Clarify Validation, Verification, Calibration, and Maintenance through a relatable, realistic
scenario.

👥 Instructions:

1. Give This Fictional Scenario (Printed/Projected):

"You’re working in a food testing lab. A technician reports that the pH meter shows the same reading (6.5) for
three very different samples. The technician has been using it daily, but no recent calibration was logged. A
quality auditor is due to visit tomorrow."

2. Group Task (5–6 mins):

In their groups (HPLC vs RT-PCR), each team answers:

 What is the likely issue?

o Calibration? Maintenance? Validation? Verification?
 Why? Give one reason.
 What should be done now? (Immediate step)
 Who should do it? (Technician, QA, etc.)

3. Facilitator Wrap-Up (3–4 mins):

Use this table to summarize the correct interpretation:

Term Definition (Quick) Application to Case

Calibration Ensuring instrument gives accurate readings ✔ Needed – pH meter not calibrated
Maintenance Physical care & servicing Possibly ignored – Check logs
Validation Proving method works as intended Not an issue here
Verification Confirming method works in your lab Already assumed validated
✅ Key Learning: Trainees understand how these terms differ and apply in real lab issues.

👥 Activity 2: “Who Does What?” – Role-Based Exercise

Time: 10 minutes
🎯 Objective: Teach role clarity in method handling and transfer processes.

👥 Setup:

Participants stay in their HPLC or RT-PCR groups.

Each group receives a task:

 Group A: HPLC method transfer from R&D to QC lab

 Group B: RT-PCR method setup in diagnostic lab for COVID-19

📋 Instructions:

1. Assign Roles Within Each Group:

 Lab Manager
 QA Officer
 Technician
 Trainee

2. Task (5–6 mins):

Each group answers:

 What does each role do in this method setup?

 Who is responsible for:
o Documentation?
o Training?
o Instrument checks?
o Execution?

Write on a mini chart (or verbally share).

✅ Example Table (Facilitator Summary):

 Role HPLC Responsibilities RT-PCR Responsibilities
Authorize test development; allocate
Lab Manager Approve method plan; coordinate transfer
resources
Approve documents; verify method
QA Officer Ensure compliance; document control
performance
Technician Run method; report issues; perform checks Set up PCR run; calibration; record Ct values
Observe; assist under supervision; attend
Trainee Practice sample prep; supervised operation
training

3. Quick Share (2–3 mins):

Each group names one surprising thing they learned about roles.

✅ Learning Outcome:

Participants learn that method implementation requires clear division of responsibilities and cross-role
collaboration.

📌 Session Summary
Activity Time Format Key Skill
Lab on Paper 10 min Scenario-based group response Clarifying lab concepts
Who Does What? 10 min Role-mapping in method transfer Role clarity & teamwork

Session 5: Risk, Documentation & Continuous Improvement

Total Activity Time: 20 minutes (10 mins per activity)
Focus: Practical risk awareness + a mindset of ongoing small improvements (Kaizen)

⚠️Activity 1: “Spot the Risk” – Small Group Challenge

Time: 10 minutes
🎯 Objective: Help participants identify quality risks in routine tasks and suggest preventive actions —
promoting proactive thinking.

👥 Setup:

 Divide participants into 3–4 small groups

 Provide a printed or projected short scenario

📄 Scenario (Example for Labs):

"In a food testing lab, technicians collect samples in plastic containers, write details by hand, and store them
temporarily in a fridge. Later, another technician tests them using chemical kits. Recently, one report was
linked to the wrong sample."

🧠 Task (6–7 mins):

Each group identifies:

 3 potential risks
o (e.g., mislabeling, incorrect storage, delayed testing)
 1 preventive action per risk
o (e.g., use of pre-printed barcodes, digital sample logs, color-coded storage shelves)

They list their answers on a mini chart or sticky notes.

📣 Facilitator Discussion (2–3 mins):

 Ask 1–2 groups to share key risks they found.

 Highlight keywords: “preventive action,” “root cause,” “documentation,” “human error”

🧾 Use this quick sample summary chart:

Risk Preventive Action

Mislabeling samples Barcode or color-coded labels
Wrong fridge storage Label fridge shelves by test type
Delay in testing Use log to track sample time

✅ Outcome:
Participants understand how small, overlooked steps lead to big quality risks — and how simple actions can
prevent them.

Activity 2: “Kaizen Corner” – Suggest One Improvement

Time: 10 minutes
🎯 Objective: Build a habit of small, continuous improvements using the Japanese concept of Kaizen (改善 =
"change for better").

👥 Instructions:

1. Facilitator Briefs (1 min):

"Kaizen means ongoing, small improvements made by everyone — not just managers or engineers. Let’s build
our own Kaizen Corner."

Show a slide or image of a Kaizen wall with sticky notes.

2. Individual Task (5–6 mins):

Each participant writes one small improvement idea from a lab, office, classroom, or plant (real or imagined).

📝 Example ideas:

 “Use checklists during equipment shutdown”

 “Place hand sanitizer near lab entrance”
 “Keep sample labels in zip-lock bags to avoid smudging”
 “Assign one person to track expiry of kits monthly”
 “Color-code incoming vs. outgoing inventory”

Provide sticky notes or small slips with tape.

3. Kaizen Wall Posting (2–3 mins):

Participants stick their ideas on a wall/board labeled “Kaizen Corner.”

You can read 2–3 standout ideas aloud and encourage applause.

✅ Outcome:
Participants see that small ideas matter, and every employee can contribute to improving quality, efficiency,
or safety.

📌 Session 5 Activity Summary

Activity Time Format Key Learning Outcome
Spot the Risk 10 min Group risk analysis Proactive risk identification & prevention
Kaizen Corner 10 min Individual idea-sharing Continuous improvement mindset (Kaizen)
Activity Name:

"Real Work, Real Quality: Match the Principle"

🟦 Set A: Quality Principles (Simple Language)

Card Title What it Means

✅ Customer First Always try to meet customer needs and expectations.

✅ Strong Leaders Good leaders give direction and help teams stay focused.

✅ Teamwork Matters Everyone’s input is valuable to improve quality.

✅ Follow Steps Doing tasks in the right order improves quality.

✅ Always Improve Keep trying to make products or services better.

✅ Use Facts Make decisions using data, not guesses.

✅ Work Together Build good relationships with suppliers and partners.

📝 Print these on BLUE cards.

🟨 Set B: Real-Life Pakistani Industry Scenarios

Scenario Card Based On

Packages Ltd changed their packaging design after customer complaints about
Customer Focus
damaged products.

At Engro Fertilizers, the plant manager shares weekly performance targets with all
Leadership
team members to stay aligned.

At Interloop (Faisalabad), workers are encouraged to give suggestions to reduce

Engagement of People
machine downtime.

In a local pharmaceutical company, each step of tablet production is strictly

Process Approach
followed using SOPs.

At Sapphire Textile Mills, teams hold a weekly "Kaizen" meeting to discuss small
Continual Improvement
improvements in the dyeing process.

A cement factory in DG Khan uses daily production reports to decide when to Evidence-Based Decision
Scenario Card Based On

maintain machinery. Making

A food processing company in Lahore signed a long-term quality agreement with its
Relationship Management
milk suppliers to ensure freshness.

📝 Print these on YELLOW cards.

🧩 Instructions to Conduct the Activity

👥 Group Size: Pairs or teams of 2–3

Time: 15–20 minutes

1. Distribute one set of blue principle cards and one set of yellow scenario cards to each team.

2. Ask them to match each real-life scenario with the most relevant quality principle.

3. Optionally, provide clue cards (with 1 keyword each) to help match more easily:

o Customer → Needs

o Leader → Guide

o Team → Ideas

o Steps → SOPs

o Improve → Better

o Facts → Data

o Partners → Suppliers

4. After matching, ask each team to share one match and explain why.

5. Wrap up with a short discussion to reinforce the principles.

✅ Solved Table: Real-Life Scenario Matches

Scenario Matched Principle

Packages Ltd changed packaging after customer complaints. ✅ Customer First

Engro Fertilizers manager shares weekly goals. ✅ Strong Leaders

Interloop workers give machine improvement ideas. ✅ Teamwork Matters

Pharmaceutical company follows SOPs for tablet production. ✅ Follow Steps

Sapphire Textile holds Kaizen meetings for improvements. ✅ Always Improve

Scenario Matched Principle

DG Khan Cement uses reports for machinery maintenance. ✅ Use Facts

Food company partners with milk suppliers for freshness. ✅ Work Together