Release Notes

The notes contained in this document cover important information that should be read before
performing the Seagate Crystal Reports 8 install. Please read the entire document and be sure to
visit the Seagate Crystal Reports web site at http://www.seagatesoftware.com/crystalreports for
the latest product news.

Users will also find product support, samples, educational documents, tutorials, tools, forums and
more at the Seagate Software Community at http://community.seagatesoftware.com.

Contents

Installation
Documentation
Known Issues and Limitations

Installation

Additional installation instructions for Seagate Crystal Reports can be found in the file install.rtf,
located in the \docs directory of the product CD.

System Requirements for Seagate Crystal Reports

· Microsoft Windows 95, Windows 98, Windows NT 4.0, or higher

· Minimum RAM: 16 MB (32 MB for Windows NT)
· Recommended RAM: 32 MB
· Minimum hard drive space required: 30 MB
· Maximum hard drive space required (Full Install): 210 MB

Note that systems that do not meet these requirements may not run correctly.

Notes
 It is strongly recommended that a user obtains Administrator privileges before
installing Seagate Crystal Reports 8 on a machine running Windows NT or Windows
2000. The installation process may update some system files that require Administrator
rights.

 To install Seagate Crystal Reports 8 from an NT server, a user should NOT log
on using an Administrator account.

 We do NOT recommend installing a later version of Seagate Crystal Reports

(e.g., Seagate Crystal Reports 8) on a machine that is running as a server for an earlier
version of Seagate Info (e.g., Seagate Info 7 MR1) or for Seagate Analysis. (Seagate
Crystal Reports 8 can be installed on a machine that is running standalone Seagate
Analysis).

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 Documentation
· For a brief description of the new features in this version of Seagate Crystal Reports, please
refer to Chapter 2: What's New in the User's Guide and "What's New" in the online help.
For a detailed description, please refer to the document features.doc, located in the \
docs directory of the installation CD.

· A PDF of the Crystal Reports User’s Guide can be found in the documentation folder on the
CD. It will not be installed with the product.

 Online help is now available in two formats, compiled HTML and non-compiled
HTML. Compiled HTML help is supported by IE 3 and up. For users who must use
Netscape Navigator, non-compiled HTML help is supported by Netscape Navigator 4.07
and up. For best results, use IE 5 for compiled HTML help, and Netscape Navigator 4.61
for non-compiled HTML help.

Known Issues and Limitations

General

 On Windows NT or Windows 2000 servers, reports with NTFS permissions set

up may have these permissions reset to default values (i.e., "Change" permission for
"Everyone", "Full control" for "Administrator" and "System") by users who are able to
open and save the report from a second machine. (The ownership of the report can also
be changed to that of the user on a second machine).

To prevent unauthorized access to reports with NTFS permissions, users must set
appropriate permissions for the report’s corresponding folder as well.

 When modifying the font size using the Fonts tab of the File|Options dialog box,
users will not be able to set the font to a fractional point size (e.g., 10.5).

 The ‘space’ character (used as the thousands separator in the number format for
parameter fields) is not recognized when imported from a pick list text file. For example,
the value ‘111 222,33’ cannot be read. Users will need to manually edit the value to
read ‘111222,33’ in order to correctly import the pick list.

Note: When Crystal Reports exports a number or currency value to a text file, the ‘space’
character is retained. Again, this space will need to be edited out if the same text file is to
be used to generate a pick list for a parameter field.

Compatibility Issues with Earlier Versions

Version 7 and Version 8 Report Format Compatibility

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 Although it is possible to open a version 8 Crystal Report using Seagate Crystal Reports 7,
users should be aware of the following compatibility issues between the two report formats.

· Version 8 reports which contain saved data cannot be opened using Crystal Reports 7. When
using SCR 8 to save a report with saved data, users should save the report in version 7
format if it is to be distributed in a version 7 system.

· Any reports making use of the following features should NOT be saved in version 7 format
and should not be opened using Seagate Crystal Reports 7.

· a report created with Seagate Crystal Reports 8 that accesses Active Data using
p2smon.dll or other data using OLE DB. Users who do so will not be able to preview
the report.
· a report which contains Basic syntax formulas or Crystal syntax formulas that use any of
the new Crystal syntax features
· a report which contains percent of total summaries
· a report which contains hierarchical grouping
· a report created with the Excel add-in, Seagate Crystal Report Wizard. (Note: Users will
be able to use Seagate Analysis to further modify the report, but will not be able to
preview it. We recommend that users only use SCR 8 to make any further
modifications to this type of reports.)

· Excluding reports that use the features listed above, users will be able to save any report
created using Seagate Crystal Reports 8 in version 7 format. Note, however, that if the
feature is a new feature in version 8, the report saved in version 7 format may not be
able to display it correctly. For example, if a version 8 report contains rotated text and is
saved in version 7 format, the text will be displayed horizontally (vertical text is a new
feature in version 8).

Report Layout and Formatting Compatibility between Version 8 and Earlier Versions

In Seagate Crystal Reports 5, 6 and 7, text objects are not displayed or printed with the exact
font size that the user specifies (a smaller font size is used instead). This behavior has been
improved significantly in this release: text objects are now displayed and printed with the
exact font size that is specified by the user and they are WYSIWYG.

However, depending on how a report has been formatted, a report being run on earlier
versions of Seagate Crystal Reports may appear different in the current release (with respect
to line breaks and spacing within text objects). This is because the font size used to display
and print text objects is now exact and different from that used in previous versions.

In order to preserve the line breaks and spacing in text objects of earlier reports as much as
possible, there is now a "7.0 Text Compatibility" option under Options | Reporting. If this
option is ON when a report created in version 5, 6 or 7 is opened, then the font size of text
objects is automatically adjusted to be both compatible with that used in the earlier version
and WYSIWYG.

This option is checked by default. If a user turns this option OFF for a report created with
version 5, 6 or 7, the user may notice that lines within a text object break earlier than in the
earlier release, and spacing within the object may be upset.

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Note: With the option checked, lines within a text object may still occasionally break at a
different location than in an earlier version, but the formatting will not be significantly upset
and no text should be missing.

Crystal Report Viewer for ActiveX Compatibility with Seagate Info 7

 When the Crystal Reports 8 Viewer for ActiveX is installed on a machine on

which Seagate Info 7 resides, the Info Viewer (Windows32, Page-On-Demand
implementation) will cease to function correctly.

To resolve this issue, users will need to run the executable CVWAX.EXE, located in the \
Tools\CVWAX directory of the Crystal Reports 8 product CD. This will launch an install
program which will replace the existing Info Viewer program file (cvwax32.exe).

 Users will not be able to use the SCR 8 Crystal Report Viewer for ActiveX to
view Report Packages from Seagate Info 7.x.

Likewise, if SCR8 is installed on a Seagate Info 7.x client machine (or if the Crystal
Report Viewer for ActiveX is downloaded from an SCR8 Web Component Server), both
ActiveX implementations of the Info Viewer (the Windows32 and Info WebAccess
versions) cannot be used to view Report Packages.

Access Add-in

 Currently, if an Access database is protected by passwords, users will not be

able to create a report off that database using the Access Add-in. Users who attempt to
do so will encounter one of the following error messages:

 If the Add-in is invoked using ‘Tools|Add-ins|Seagate Crystal Reports’, Access

will issue the message “Microsoft Access can’t find the wizard…”
 If the Add-in is invoked using ‘New|Seagate Crystal Report Wizard’ from the
Reports tab, Access will issue the message “This feature isn’t installed.”

 When you install Seagate Crystal Reports 8, the Access Add-in files will be
placed in the ...\Program Files\Seagate Software\Report Designer Component directory
by default. The Access Add-in will automatically be installed onto Access and will be
loaded every time Access is started.

Charting

 With Seagate Crystal Reports 8, users will be able to insert pictures into a
selected area object in the Analyzer. Note, however, that because Microsoft Office
provides these pictures, MS Office must be installed before this formatting function can
be used.

Crystal Report Print Engine (CRPE) API

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· The CRPE API defaults to Crystal syntax.

The new structure PEFormulaSyntax.formulaSyntax [0] defaults to PE_FST_CRYSTAL.

Applications can use the new function PESetFormulaSyntax and set the syntax to be
PE_FST_CRYSTAL or PE_FST_BASIC. They can also use PEGetFormulaSyntax to
obtain user's input for the syntax.

Database Drivers

· DB2 and Sybase database drivers are not installed when performing a ‘Complete Installation’
on machines with a DB2 or Sybase client. Users will need to choose ‘Custom Installation’
to specifically install these drivers.

· With the current version of Seagate Crystal Reports, only ACT!3 and ACT!4 databases are
supported. ACT!1 and ACT!2 are no longer supported.

· Users will only be able to access ACT! databases that are of the same version as that
residing on the user’s machine. For example, users running ACT! 4 on their machines will
not be able to report off an ACT! 3 database, and vice versa.

· Non-SQL native drivers only support LEFT OUTER JOINs

Only LEFT OUTER JOIN can be used when linking two tables of any one of the following
types of databases through their native drivers:

· Exchange Folders/Address Book (p2smapi.dll)

· Local File System (p2sfs.dll)
· Mailbox Admin (p2sexsr.dll)
· Message tracking log (p2strack.dll)
· MS IIS/Proxy Log Files (p2smsiis.dll)
· NT Archived Event Log (p2sevt.dll)
· NT Current Event Log (p2sevt.dll)
· Outlook (p2soutlk.dll)
· Public Folder ACL (p2sacl.dll)
· Public Folder Admin (p2sexsr.dll)
· Public Folder Replica (p2srepl.dll)
· Web/IIS Log Files (p2swblg.dll)
· Domino Server\Lotus Notes (p2snote.dll)

· Currently, foreign key information is supported in the following databases using the specified
drivers:

ODBC OLE DB
SQL
Database Native
ODBC Providers Other ODBC OLE DB via ODBC OLE DB via other
Shipped with SCR 8 Providers Providers
SQL Server (Yes) ODBC-MSSQL OLE DB-ODBC OLE DB-SQL
(Yes) (Yes) (Yes)

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 Oracle (Yes) ODBC-CROR7 OLE DB-ODBC OLE DB-Oracle
(Yes) (Yes) (Yes)
ODBC-CROR8
(Yes)
Informix (No) ODBC-CRINF OLE DB-ODBC
(Yes) (Yes)
Sybase (No) ODBC-CRSYB SYB11 OLE DB-ODBC
(No) (No) (No)

DB2 (No) ODBC-CRDB2 OLE DB-ODBC

(No) (No)
Access (No) MS Access OLE DB-ODBC OLE DB-Access
(No) (No) (Yes)

Distributing Reports

· The Compile Report option and the Report Distribution Expert are no longer available with
this release. Users are encouraged to distribute reports over the Internet using the Web
Component Server. The Web Component Server offers a more centralized administration
for reports, requires no client-side installation, minimizes network traffic and lets users
scale up to Seagate Info for advanced scheduling and security. Users can also open the
same reports in Seagate Analysis that offers querying and analyzing capabilities. For
more information on migrating from compiled reports to distributing reports over the Web,
please read the technical brief available on the Seagate Software Community web site, at
http://community.seagatesoftware.com. For information on using the Web Component
Server, please refer to Chapter 17 of the User's Guide, and the Web Reporting
Administrator's Guide.

· For existing users who choose to continue using the Compile Report option and the Report
Distribution Expert, these components will be available for download as the "Compile
Reports and Distribution Expert" component from the Seagate Software Community web
site, at http://community.seagatesoftware.com. After downloading and installing this
component, two options, "Compile Report" and "Report Distribution Expert", will be
available under the Report menu of the Crystal Report Designer.

Displaying the Euro Symbol

Users who want to display in their reports the Euro symbol should take note of the following:
if the user is running Windows NT 4 SP4 / SP5 or Windows 2000, this is supported and the
user should already have Euro-enabled fonts. If the user is running Windows 95, 98 or NT 4,
the user will have to download a Euro patch and / or additional Euro-enabled fonts. Most
Euro-enabled fonts are True Type fonts.

To download the Euro patch and obtain more information on which fonts are Euro-enabled
for the corresponding operating systems, please refer to the Microsoft web site at:

http://www.microsoft.com/typography/faq/faq12.htm#w95

After installing the Euro patch, users should select the appropriate Euro-enabled font in
Options|Editors. The user can then insert the Euro symbol in the Formula Editor, SQL Editor
and Format Editor by typing Alt-0128.

Excel Add-in

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  When you install Seagate Crystal Reports 8, the Excel Add-in files will be placed
in the …\Program Files\Seagate Software\Report Designer Component directory by
default. The Excel Add-in will automatically be installed onto Excel and will be loaded
every time Excel is started unless you uncheck it in the Add-ins dialog box.

· When the Crystal Report Designer and Microsoft Excel are run simultaneously on the same
machine, users will encounter an error if both programs access the same workbook as
data. This is because Excel may disrupt the OLE DB connection that the Crystal Report
Designer sets up with the workbook. A sequence of events where this becomes an issue
is detailed in the following:

 A report that has been created on a workbook is opened in the Crystal

Report Designer. (Thereby setting up an OLE DB connection to the workbook).
 In Excel, the user modifies the workbook by adding a named range.
(This will disrupt the OLE DB connection that has been set up between the
Crystal Report Designer and the workbook).
 When the user attempts to open the report again in the Crystal Report
Designer, the user will get the following error messages: "No rowset was
returned for this table, query, or procedure." and "Error detected by database
DLL."

(Note: If the user uses the Seagate Crystal Report Wizard to create a report on the same
workbook in step (ii), instead of modifying the workbook in Excel, the same error occurs).

To avoid the error before step (iii), users will need to close and re-open the Crystal
Report Designer. (When the user opens the report, the OLE DB connection will be re-
established).

· With the current implementation, a user can use Seagate Analysis to modify a report created
with the Excel Add-in. However, the user will not be able to preview the report. For more
information, see the notes under "Version 7 and Version 8 Report Format Compatibility"
above.

· The Excel Add-in can only be used with files in XLS format. For example, users who import a
file into Excel (such as a comma-separated value file) must first save the file in Excel
(.xls) format before the Add-in can be used.

Note: If the Excel Add-in is used on a non-XLS file, the following error message is
returned: “Server has not yet been opened.”

Export

 Seagate Crystal Reports 8 no longer supports the following export formats:

· Excel 2.0
· Excel 3.0
· Excel 4.0
· HTML 3.0

We recommend that users who need to export their reports to Excel do so using Excel
5.0 (XLS) or higher. Likewise, in place of exporting to HTML 3.0 format, we recommend
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 users export to HTML 3.2 format. (Note: HTML 4.0 is for DHTML-capable browsers only
– Internet Explorer 4 or later and Netscape Navigator 4 or later).

Note: Existing applications using the CRPE API, Automation Server or the Report
Designer Component Runtime will now return an error message if the user selects one of
the unsupported formats. The error code is 692, and the error message is "Invalid export
DLL or export format". Users are encouraged to choose an alternative format as
described above.

· A Beta version of the export driver for Acrobat (PDF) format is now available for download
through the Seagate Software Community web site at
http://community.seagatesoftware.com. Users can download the driver, U2FPDF.DLL.
For Windows 9x systems, place it in the x:\Windows\Crystal folder, and for Windows NT
systems, place it in x:\Winnt\Crystal, where x is the drive that Seagate Crystal Reports
has been installed onto. (Please note that Technical Support will not be able to provide
support for this export driver, as with all Beta software. For more information on the
Acrobat export driver, please refer to the README that will also be available for
download.)

With the current implementation, a number of limitations exist:

· This release of the export driver is only supported by Seagate Crystal Reports 8, and will
fail if run on any earlier version of Seagate Crystal Reports.
· Only True Type fonts are supported. Non true-type fonts will be substituted with Times
New Roman.
· Word wrapping is slightly different than in the Crystal Report Designer.
· Only the Standard ISO-Latin1 character set (English character set) is supported.
· While bitmaps using 1, 4, 8, 24 and 32-bit color encoding are supported, 16-bit color
encoded bitmaps are NOT supported.
· Area and section background colors are not supported.
· Objects that overlap one another may not appear in the exported report as they did in the
original report.
· Bitmaps using Run Length Encoding (RLE) are not supported.
· Lines and boxes within reports are currently not supported
· Rotated text within reports is currently not supported.
· Object border support is limited to single line borders.
· Reports with multi-columns are currently not supported.
· Reports with groups that are to be kept together are not supported.
· Only basic cross-tabs are supported; cross-tabs with the new formatting options in this
version are not yet supported.
· Text objects in row and column headers in a cross-tab may not be positioned in the
exported report as in the original report.
· On-demand subreports are expanded in-line.
· Shared variable values may be exported incorrectly.

Formula Language

· The variable "formula" must return a value in a valid Basic syntax formula. This is one of the
main differences between Basic syntax and Visual Basic script. When running Basic
syntax examples from the Online Help in the Formula Editor, take note that some of
these examples are syntactically correct but may not be complete in that they do not

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 assign the variable "formula". For more information on assigning "formula", please refer
to the section "Basic syntax fundamentals" in the Online Help.

· Because formatting of fields is optimized and may not always be executed upon refresh,
formulas set up for conditional formatting should avoid side effects like setting global or
shared variables.

Mapping

· Occasionally, drilling down on some maps may result in an incorrect map being displayed, or
no map being displayed. This is a known issue with earlier versions of Crystal Reports
and is caused by a lack of maps. Because more maps are provided with this release, this
situation will occur more infrequently.

OLAP Reporting

 The function GridRowColumnValue is displayed in the functions tree in the

Formula Editor when applying conditional formatting to a grid label. Please note that
although the function is displayed, it is non-functional in this context; it is only functional
when a value in a cell has been selected.

 Conditional formatting for OLAP grid values using GridRowColumnValue is

affected if rows or columns are subsequently added or deleted from the grid.

 Users will only be able to connect to an OLAP cube once with a report. As a
result, the following limitations apply:

· If users create a new report with an OLAP cube, they will not be able to refresh the report
unless it is closed and re-opened.
· If users open an OLAP report with saved data, it can only be refreshed once unless the
report is closed and re-opened.
· If users open an OLAP report that has not been saved with data, it can only be refreshed
once and will display the Preview Tab. They may not refresh it again, unless they
close it and re-open it.
· If users have an OLAP cube in a relational report, the same conditions as those specified
above hold for refreshing data from the OLAP cube. At other times, when they
refresh, they will only be refreshing the relational data but not the OLAP data in the
report.

 NULL field names are not supported in an OLAP dimension. As an example:

A dimension Region with 3 levels:

Level 0: country
Level 1: state
Level 2: city

USA
California
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 Los Angeles
Canada
BC
Vancouver
Spain
""
Madrid

The NULL field name in Level 1 under "Spain" is not allowed and will cause incorrect
data to be displayed in the report.

 Installing Informix MetaCube

The Informix Client 2.8 and the MetaCube Client 4.02 install MFC42.DLL v. 4.21.7160.
Seagate Crystal Reports 8 requires MFC42.DLL v.6.00.8267.0 or later to run.
Consequently, if users need to access data on an Informix MetaCube and plan to install
Informix MetaCube, they should do so before installing Seagate Crystal Reports 8 so that
they will have the appropriate version of MFC42.DLL.

 Version 7 OLAP report running on Seagate Crystal Reports 8

If a version 7 OLAP report has an "equal to" dimension, a record selection formula would
actually be generated in the background. When users open this report in Seagate Crystal
Reports 8 and modify any record selection criteria (for example, changing the previous
"equal to" dimension to a paged dimension), they will get different records selected. This
is because the record selection formula generated in version 7 still remains in the report.
Users will need to choose Report | Edit Selection Formula | Record to either remove the
formula or modify it accordingly.

 Essbase Report Script no longer supported

· Please note that Seagate Crystal Reports 8 no longer supports Essbase Report Script
method.

· To create new reports on Essbase data, use the enhanced driver, ESSBHAPI.DLL, that
supports a variety of new features for the Grid Object method of Essbase reporting.
This driver is automatically installed when installing Seagate Crystal Reports 8. (For
more information, please refer to the document “SCR8 and Hyperion Essbase.pdf”
located in the \Docs directory of the product CD).

 Viewing an OLAP .HDC report on the Web

Windows NT users who attempt to view an OLAP report created off an HDC cube on the
web may be prompted to log on. This will occur if the Seagate Page Server is running as
a service on a System account that does not have the required rights to the .HDC data.
When this occurs, users will need to go to the Services Control Panel and stop the
"Seagate Page Server" service. Then, restart the Page Server service, logging on with
an account that has access rights to the .HDC cube.

 OLE DB provider for OLAP

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This release supports two OLE DB providers for OLAP: Microsoft OLAP and SAP BW.
Users who need to connect to SQL Server 7 OLAP Services should use MSOLAP as the
provider name.

 Inserting an OLAP grid into a relational report

Suppose a user inserts an OLAP grid into a report that is grouped on a relational data
field, Field A, and the user specifies a page dimension, Dimension D, for the grid such
that there is a grid for each of the values of Field A. The short field names of Dimension
D must match values of Field A in order for the appropriate grid to be displayed.

For example, if Field A has data values, "United States", "Canada" and "Mexico", and
Dimension D has input values whose short field names are "USA", "CAN" and "Mex",
because the values of A do not match the short field name of input values of D, grids will
not be displayed correctly for each grouping on A. The short field names must have the
same values as A in order for the appropriate grid to be displayed for each grouping on
A.

 Failure to connect to MS OLAP Server

If the SQL Server 7 OLAP Service Patch (Sql70OlapSpli.exe) has been installed and
connecting to MS OLAP Server fails, please refer to the ReadMe.txt for the MSOLAP
Service Patch for the security changes.

 Users may not keep OLAP data sources in the Favorites or History list in the
Data Explorer.

 Verify database if OLAP cube structure has changed

Similar to performing Verify Database on relational databases, if an OLAP cube structure

has been changed, the user must Verify Database before a successful refresh can be
accomplished. Otherwise, the refresh will fail; the user must close the report, re-open it
and then Verify Database in order to be able to refresh properly.
 All existing OLAP grids (and cross-tabs) have "Custom" style

The following applies to both OLAP grids and cross-tabs:

Initially, when an OLAP grid is created, it has by default the "Original" style. A user can
choose one of the pre-defined styles as a template and create a grid based on the
template. A user may then further customize the style of the grid.

Currently, although the Crystal Report Designer supports a customized style for a grid, it
does not keep track of what the previous style is and what changes have been applied to
it. That is, it only keeps track of the current layout and format of the grid. Regardless of
any customization, the grid will subsequently assume a "Custom" style.

Hence, after an OLAP grid has been created, it always assumes a "Custom" style. If a
user re-enters the Style tab of the Format OLAP Grid Object dialog box or the OLAP
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 Report Expert, the user will always see the "Custom" style as the selected style for the
grid. Furthermore, if the user selects the same pre-defined style that has been used as a
template for the grid, the user will still be prompted with a message that a new style has
been selected and that customized changes will be lost. At this point, the user can
confirm "yes" if changes are certain.

On-demand Subreports

 Saving data with reports containing on-demand subreports.

When a user saves data with a report that contains an on-demand subreport, data is only
saved for the main report. It is not saved for the on-demand subreport unless the on-
demand subreport is opened in a Preview tab. (In which case, data will be saved for the
main report and that subreport).

 Exporting to .RPT format reports with on-demand sub report

When a user exports a report that contains an on-demand subreport to .RPT format, only
the main report will be exported. (Unless the user has previewed the on-demand sub
report, in which case, the main report and that subreport will also be exported).

Oracle8 Support

The native Oracle driver has not been upgraded to support Oracle8. Consequently, to use an
Oracle8 feature, (e.g. access new data types like BLOB's, CLOB's, REF's and user-defined
data types in Oracle8), either define BLOBs=LONG RAW and CLOBs=LONG or use the
ODBC or OLE DB driver for Oracle.

Report Designer Component

 The method, SortDirection, for the interface, iSortTabGroup, supports sorting in

ascending or descending order, but not sorting in original or specified order. (i.e., do not
assign crOriginalOrder or crSpecifiedOrder to SortDirection).

 Certain report creation methods and properties have been added to the Report
Designer Component and the Report Designer Component Runtime (i.e., Baja). Before
distributing any applications that use any of these methods and properties, please obtain
proper licensing.

 For a String type report variable, the maximum length is 255 bytes, including the
Null byte. If a user sets a String value of more than 255 bytes to such a Report Variable,
the value will be truncated.

 Failure to connect to some OLAP databases from the RDC

Currently, in the Report Designer Component, a user can run an OLAP report off an HDC
or Microsoft OLAP database. The user cannot connect to the following OLAP databases
from the RDC: Essbase cube, Informix MetaCube, IBM DB2 cube or SAP BW cube.
Since by design, when an OLAP report is opened, an attempt is automatically made to
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 connect to the database and refresh the report, the user should not open an OLAP report
that reports off any of these types of servers.

 Currently, a user cannot do a set location for an OLAP data source in the Report
Designer Component.

 RDC runtime defaults to Crystal syntax

The new FormulaSyntax property of the Report object defaults to Crystal syntax.
Applications can set this property to Basic or Crystal syntax, by assigning the values
crBasicSyntaxFormula and crCrystalSyntaxFormula repectively.

 Online help

When a user clicks the help button after adding a Crystal Report through the RDC, the
Report Designer Component Online Help appears with a blank screen. Use the Contents
or Index buttons on that screen to see a list of help topics.

UFL's

 The Essbase functions in the Formula Language are no longer supported. These
functions include:

EssbaseAlias
EssbaseAncestor
EssbaseConsolidationType
EssbaseExpenseReporting
EssbaseFormula
EssbaseGeneration
EssbaseLevel
EssbaseNativeName
EssbaseSharedMember
EssbaseTag
EssbaseUDA

Web Folders

 Accessing reports with "Read Only" permissions in Web folders

If the user attempts to access a report that has “Read Only” permissions set on the
server, the user may encounter a network identity challenge. If this does appear,
attempting to give a username and password will cause SCR to fail. Please click on the
“Cancel” button and change the file permissions on the server.

Web Reporting

 Netscape Navigator 3.04 is no longer supported for viewing reports with the
Crystal Report Viewer for Java. Users can use the Crystal Report Viewer for HTML with
this release of Netscape. To use the Crystal Report Viewers for Java and ActiveX, users
will need Netscape Navigator 4 or above. (Note that to use the Crystal Report Viewer for
ActiveX on a Netscape browser, users should also install the Netscape Plugin for
ActiveX).
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  Currently, if an Active Server Page accesses the Report Designer Component
that resides not on the Web server but on a Microsoft Transaction Server (MTS) on a
different machine, the HTML page it generates will not contain any images (e.g., charts,
maps). The user viewing the report with the Crystal Report Viewer for HTML will not be
able to see any images.

 NTFS permissions are checked against the account that the Seagate Page
Server is running under

NTFS permissions are checked against the account that the Seagate Page Server is
running under and not against the user account that is trying to view the report. This
means that if the Seagate Page Server is running on an account that can access the
report, then the report can always be viewed regardless of the rights of the person doing
the viewing.

 Changing rights on a report on a Web server with NTFS permissions set up

A user previews a report on a Web server with NTFS permissions set up, and closes the
report. Subsequently, rights on the report are changed to something lesser. However, the
same user will still be able to access the report with the previous rights.

To prevent unauthorized access after changing the rights, after downgrading the
permissions, the Seagate Page Server on which the report resides should be restarted.

 Shared cache of the Web Component Server refreshed prematurely

If a user uses shared cache for report viewing on the Web (by setting the Database
Refresh Interval of the Crystal Report Web Component Server to a value greater than 0),
then as the cache becomes full and needs to be flushed out, the cache is actually
refreshed before the set time interval is reached. This situation arises when there is a
sufficiently large number of requests from users sharing the same cache accessing their
databases.

 Page Server should always be run as an Administrator Account

The Page Server should always be run as an Administrator Account. Otherwise, a user
may encounter the following problems:

· If a user attempts to view an OLAP report over the Web, the Page Server will be denied
access and the user will be requested to log on to the OLAP server unnecessarily.
· If a user attempts to access over the Web an MS SQL Server database via ODBC,
unless the Page Server is running under an Administrator or local system account, it
will be denied access to the data source.

 The chart below identifies further limitations which pertain to the Crystal Report
Viewers. Unless otherwise stated, limitations apply to the corresponding viewer running
on Netscape and Internet Explorer:

HTML (Plain) HTML (Frame) Java (Browser Java (Java ActiveX Netscape Plug-
JVM) Plug-in) in
Box objects No Yes Always appear Always appear Yes Yes
with single with single
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 borders. borders.
Line objects No Appear as Always appear Always appear Yes Yes
single. as single. as single.
Other objects: Appear as double. No on Netscape. Yes Yes Yes Yes
single borders Yes on IE.
Other objects: Appear as bold No on Netscape. Yes Yes Yes Yes
double border double. Yes on IE.
Other objects: Appear as double. No on Netscape. Appear as Appear as Yes Yes
dashed and dotted Appear as single single. single.
borders on IE.
Group tree in No Only part of Yes Yes Yes Yes
hierarchical report group tree can
be expanded at
one time.
Hyperlink Yes Yes Only hyperlinks Only hyperlinks Yes Yes
to a Web site or to a Web site or
e-mail address e-mail address
are support-ed. are support-ed.
Match font used in Yes Yes No Yes Yes Yes
report
Network logon per User must log on User must log on User must log on User must log on User must log on User must log on
report at least once per at least once per at least once per at least once per at least once per at least once per
report even if report even if report even if report even if report even if report even if
reports use the reports use the reports use the reports use the reports use the reports use the
same data source. same data same data same data same data same data
source. source. source. source. source.
Network logon per User must log on User must log on User must log on User must log on User must log on User must log on
subreport separately per separately per separately per separately per separately per separately per
subreport even if it subreport even if subreport even if subreport even if subreport even if subreport even if
uses the same it uses the same it uses the same it uses the same it uses the same it uses the same
data source as the data source as data source as data source as data source as data source as
main report. the main report. the main report. the main report. the main report. the main report.
On-demand No No Yes Yes Yes Yes
subreport
Overlapping objects No No Yes Yes Yes Yes
Parameter Default values, Default values, Default values, Default values, Default values, Default values,
prompting validation, validation, validation, validation, validation, validation,
masking, multiple masking, masking, masking, masking, masking,
values and ranges multiple values multiple values multiple values multiple values multiple values
are not support- and ranges are and ranges are and ranges are and ranges are and ranges are
ed. not support-ed. not support-ed. not support-ed. not support-ed. not support-ed.
Rotated Text No No Only for vertical Yes Yes Yes
fonts (e.g.
Japanese). Latin
fonts are
displayed upright
in columns.
Search for text Begins searching Begins Yes Yes Yes Yes
on the next page searching on the
and not current next page and
page, and does not current page,
not highlight found and does not
text. highlight found
text.

 VeriSign root certificate expiring for Netscape browsers 4.01 through 4.05

As of Oct. 15, 1999, Netscape no longer supports Netscape 4.0x browsers. The VeriSign
security certificate for these versions of Netscape browsers has also expired on Dec. 31,
1999. This means that users of these browsers may not be able to successfully download
applications signed with Netscape Object Signing ID's. When users with these versions of the
Netscape browser attempt to view with the Crystal Report Viewers for Java and Java Plug-in,
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 they may be informed that "SmartUpdate failed; JAR archive failed security check. Issuer
certificate is invalid." Users should then download the latest version of the Netscape browser
before viewing the report.

 The maximum length for tool tips in Crystal Report Viewer for ActiveX is 80 characters

 Cannot view report via the ASP server with the Crystal Report Viewer for Java Plug-in on
Netscape browsers

Viewing reports via the ASP server with the Crystal Report Viewer for Java Plug-in on
Netscape browsers will fail. The Java Plug-in requires the ASP page and the Crystal Report
Viewer applet to be in the same virtual directory. For more information, please refer to the
Sun web site at:

http://java.sun.com/products/plugin/1.2/docs/cookie.html

· Requesting reports from the ASP server running Windows 2000

Users cannot use the Crystal Report Viewer for Java Plug-in to request reports from an
ASP server running Windows 2000. Sun's Java Plug-in does not transmit the session
cookies properly. Users should use the other Crystal Report Viewers with an ASP server
running Windows 2000.

· Netscape Enterprise 3.6 and CGI Web Component Server extension

Users must download Netscape Enterprise 3.62 or later to use CGI with the Web
Component Server. Previous versions of the Netscape server have problems passing the
Request variables.

· iPlanet Web Server 4.0

The NSAPI Web Component Server extension cannot be used with the iPlanet Web
Server 4.0 server. Users can only use CGI with this server.

· Parameter fields and the Web Component Server

The Web Component Server only prompts for discrete parameter fields. A user can only
enter one value for a parameter field and will see only one default parameter value
displayed. Also, if the parameter field has some of its options (e.g., minimum length,
maximum length, edit mask) set, and the user enters a value that is not within the range
of these options, the parameter field value will be assigned an empty value.

 Report Integration Controls

Use the Report Integration Controls with Internet Explorer 4.0 or up, or Netscape browser
4.06 or up for best results.

· Report Integration Controls accessing OLAP data source

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When accessing a password-protected OLAP data source from the Report Integration
Controls, users should use the Web Component Server and not the ASP server.

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