11/08/2025
PART A Employability skill ( Class 10 (All section)
Notes
Chapter 1 : Method and types of Communication
What is Communication
The word ‘communication’ comes from the Latin word communicate, meaning
‘to share’. Communication is a method where we can exchange the
information between two or more people.
Definition: Communication is the process of conveying information,
knowledge, feelings, or ideas through speaking, writing, or using body
language.
What are the different parts of communication
1. Transmitting: When someone sends a message or information to
others.
2. Listening: The receiver listens to or understands the message.
3. Feedback: The receiver gives a message to the sender in the form of
feedback to complete the communication cycle.
What are the different elements of communication
The various elements of a communication cycle are:-
1. Sender: The person beginning the communication.
2. Message: The information that the sender wants to share, like ideas,
information, questions, etc.
3. Channel: Channel means how the message is sent to others, like using
spoken word, gestures, emails, phone calls, etc.
4. Receiver: The person who receives the message.
5. Feedback: The receiver’s acknowledgement and response to the
message.
Method of
Description
Communication
Face-to-face communication is the easiest and quickest method for
Face-to-face sharing information. It helps the message to be understood clearly
and quickly.
E-mail E-mail can be sent to one or multiple users quickly.
It is helpful when the same message has to be convey to a large
Notices/Posters
group of people.
Business meetings use different methods of communication, like
Business Meetings
sharing information using text, charts or graphs or decision-making.
Method of
Description
Communication
Some other communication methods are used, like social networks,
Other Methods
messages, phone calls, newsletters, blogs, etc.
What is Verbal Communication
Verbal communication is an exchange of information using spoken or written
words to convey thoughts, ideas and emotions. Speaking is one of the most
effective and commonly used ways of communicating.
Different types of Verbal Communication
There are several types of verbal communication –
Type of Verbal
Description
Communication
Interpersonal It is a one-on-one conversation between two individuals. It can be formal (a
Communication business discussion) or informal (talking with friends).
This form of communication involves writing words. It can be letters,
Written Communication
circulars, reports, manuals, SMS, social media chats, etc.
This type of communication takes place when there are more than two
people involved.
Small Group Example –
Communication 1. Press conferences
2. Board meetings
3. Team meetings
When one person speaks to a large group of people or audience.
Example –
Public Communication
1. Election campaigns
2. Public speeches by dignitaries
Advantages of Verbal Communication
1. Ease: Simple and straightforward way of communication.
2. Adaptability: Allows for adjustments based on the listener’s response.
3. Immediacy: Enables quick exchange of information.
4. Clarity: Facilitates clear understanding through spoken words.
Disadvantages of Verbal Communication
1. Dependency on Words: Relies on the accuracy of spoken words,
leading to potential misunderstandings.
2. Lack of Permanent Record: Information is not always documented,
making it challenging to reference.
3. Limited Non-Verbal Cues: Absence of visual and body language cues
can lead to misinterpretations.
4. Potential for Confusion: Without precise wording, meanings may be
unclear or confusing.
Mastering Verbal Communication:
1. Clarity: Use clear and simple words; avoid using confusing words.
2. Active Listening: Pay attention to what others are saying.
3. Effective Tone: Speak in a friendly and respectful way.
4. Conciseness: Say only what is needed.
Non-Verbal
Examples
Communication
1. Raising a hand to greet or say goodbye.
Gestures
2. Pointing a finger at someone.
1. Smiling when happy.
Expressions
2. Making a sad face when sad.
1. Postures by which attitudes and feelings are
Body Language communicated. Standing straight, showing
interest.
What are the Different types of non-verbal
communication
Type How to use effectively?
a. Smile when you meet someone.
b. Keep your face relaxed.
Facial Expressions
c. Match your expressions with your words.
d. Nod while listening.
a. Keep your shoulders straight and body relaxed.
Posture b. Sit straight while resting your hands and feet in relaxed position.
c. While standing, keep your hands by your sides.
a. Keep your hands open.
Gestures or Body Language b. Avoid pointing your finger at people.
c. Tilt your head a bit to show that you are attentive
a. Shake hands firmly while meeting someone.
Touch
b. Avoid other touch gestures during formal communication.
a. Maintain proper space depending on the relationship, which
Space
could be formal.
a. Look directly at the person who is speaking.
Eye Contact b. Avoid staring; keep a relaxed look.
c. Maintain eye contact with intermittent breaks.
a. Use a suitable tone and volume
Paralanguage
b. Maintain a moderate speed while talking
