Communication

Exam A

QUESTION 1
John is the project manager for a research and development project. The last few meetings were a disaster
since more time was spent in arguments, less on decisions and, the meeting takes a long time. What should
have done to prevent this situation?

A. Set a virtual conversation

B. Use Listening techniques
C. Set a meeting agenda before the meeting
D. Invite only team members boss

Correct Answer: C

QUESTION 2
You are working on a project with 10 stakeholders. The number of communication channels on this project is:

A. 69
B. 60
C. 53
D. 55

Correct Answer: D

QUESTION 3
A project manager joins a global project that will be supported by virtual teams in different time zones. How
should the project manager share information in this situation?

A. Review the responsibility assignments matrix (RAM) to understand the virtual teams' roles
B. Use the resource breakdown structure (RBS) to set up the virtual teams.
C. Communicate the work breakdown structure(WBS) to the virtual team members.
D. Employ project communication and technical tools to adapt to the virtual teams.

Correct Answer: D

QUESTION 4
A project is terminated early, and the project manager sends the final project report to relevant stakeholders. A
finance manager is interested in understanding the impact and requests a copy of the report. What should the
project manager do?

A. Check the communication management plan and act accordingly.

B. Review the stakeholder engagement plan and act accordingly.
C. Send the report to the finance manager.
D. Don't send the report since the project was prematurely terminated.

Correct Answer: A

QUESTION 5
You are a project manager of a company and your project is currently in the execution phase. You have
informed that most of the project team members will work from a home base on the new company policy.
Which of the following will be updated to reflect this change in the project?

A. Update the communication styles for enrolled team members in the communication management
plan.
B. Update the team members' roles and responsibilities in the RACI chart.
C. Update the resource calendar
D. Update the stakeholder engagement plan to reflect the contact information for the team members.

Correct Answer: A

QUESTION 6
During the execution of a project, big changes in enterprise environmental factors EEFs will severely reduce the
implementation cost and reduce the project schedule. As a project manager, what should you do?

A. Give the team extra time to finish activities within the planned schedule.
B. Decide how the remaining budget will be spent.
C. Follow the communications management plan and project escalation policy.
D. Keep the extra budget as management reserve until project close out.

Correct Answer: C

QUESTION 7
After the completion of a project with specific users in various countries, the project manager wants to know if
the project users are satisfied with the way the project was run. What two actions should the project manager
take? Choose two

A. Deliver the project materials to the users and see if they have any comments.
B. Review the communication management plan
C. Prepare the lessons learned from the project phase.
D. Send a questionnaire and seek their feedback.
E. Obtain official approval on the new process form the various countries.

Correct Answer: BD

QUESTION 8
Your organization has been awarded a contract to develop and implement a new resource management
system for a client based in Asia. Your development team is distributed across Europe. You are also planned to
relocate the implementation team to the client location. What would be your biggest challenge in such a setup?

A. Documenting sprint retrospectives.

B. Monitoring project progress.
C. Efficient and effective communication.
D. Controlling project costs.

Correct Answer: C

QUESTION 9
You are managing the design and development of an HR system. Your project calls for communication in the
form of announcements and messages with an extremely large audience. What communication method would
be appropriate under such circumstances?

A. Pull communication
B. Verbal communication
C. Push communication
D. Interactive communication

Correct Answer: A

QUESTION 10
Due to a recent technological development, a significant change in the product design is required. This change
would require a 50 percent increase in the project budget. The project manager prepares a detailed report and
emails it to the project sponsor, and the sponsor acknowledges the receipt of the report. What should Ben do
next?

A. Update the Cost Baseline

B. Update the Project management plan
C. Wait for the formal approval of the new budget
D. Update the project schedule

Correct Answer: C

QUESTION 11
A recently promoted project manager must facilitate the weekly status update meeting. What should the project
manager do to ensure a productive meeting?

A. Avoid or smooth over any disagreements

B. Circulate a defined agenda in advance
C. Limit attendance to the project team and stakeholders
D. Carefully read the latest meeting minutes

Correct Answer: B

QUESTION 12
Political awareness is required while applying interpersonal or team skills during communications planning. How
is this really helpful?

A. It helps to understand the power/interest grid

B. It enables the project manager to work effectively within the power structures
C. It helps the project manager to understand politics
D. It helps in stakeholder assessment

Correct Answer: B

QUESTION 13
The code being delivered to your software development project by another team is consistently five days late.
When you ask the leader of that group about the delay, he states the company's quality control testing
processes take five days. What should you do?

A. Advise the leader to stop any quality control processes that are not mandated by your project
policies
B. Crash the project
C. Develop a communications plan to ensure the project team understands the required delivery
schedule
D. Add resources

Correct Answer: C

QUESTION 14
During the retrospective ceremony, the agile team is talking about the product owner's expectations not being
met. What should the project manager have done at the beginning of the project?

A. Assessed the capabilities of the agile team and planned for the required training.
B. Defined the team ground rules and shared project vision.
C. Defined the expected agile team contribution in the creation of the backlog.
D. Communicated project vision and sprint goals clearly to the team.

Correct Answer: D

QUESTION 15
Stakeholders in some industries prefer to deal with programmers and system analysts directly, bypassing
project managers. This complicates managing resources on projects How should a project manager solve this
issue?

A. Propose implementing a new project management information system (PMIS).

B. Request a meeting with senior management to escalate the situation
C. Promote the adoption of the communications management plan with the project team.
D. Host a team-building event to develop team cohesion and improve communication

Correct Answer: C

QUESTION 16
A project manager met with the project team weekly to evaluate the project's progress. However, the sponsor
requests that project performance be checked daily. The key team members disagree with this requirement
and argue that they do not have enough time to go to daily meetings because they are at an executive level.
What should the project manager do first?

A. Negotiate with the key team members to send a daily report and let the sponsor know that the
project cost will increase.
B. Recommend to the sponsor that performance of the project be reviewed once per week.
C. Review the communications management plan and submit a change request if required
D. Evaluate the capacity of each team member to attend daily meetings in person or virtually and
reduce the time of each meeting.

Correct Answer: C

QUESTION 17
Two team members have been arguing with each other openly at meetings. To push their ideas through, each
team member individually spoke with the sponsor directly and made decisions without informing the project
manager. What two actions should the project manager take? (Choose two)

A. Discuss the behavior directly with their managers and request them to correct the behavior.
B. Address the behavioral issue with each team member
C. Reiterate ground rules at the next meeting and ensure that all team members are clear about these
rules.
D. Discuss this situation with other project managers and ask for advice
E. Ask the team members to work it out themselves

Correct Answer: BC

QUESTION 18
A project manager invites the company CEO, sponsor, team members, and an external client representative to
a meeting to review the project management plan. The project manager starts to present the budget but the
CEO suddenly asks to end the meeting. What should the project manager have done to avoid this situation?

A. Reviewed the cost management plan with internal participants and CEO prior to inviting an external
client representative to the meeting
B. Reviewed the communications management plan before inviting an external client representative to
the meeting
C. Performed a root cause analysis with the external client representative and documented the
 findings in the lessons learned register
D. Sent the presentation slides to internal participants first and then to the external client
representative prior to the meeting

Correct Answer: B

QUESTION 19
A new project has been kicked off following a planning session. The project is under the direct oversight of an
executive in the organization. After a review meeting, the project manager overhears an executive request a
dashboard from one of the team members to show the overall project status
What should the project manager do?

A. Update the stakeholder engagement assessment matrix

B. Ask the team member to develop a dashboard to fulfill the request
C. Tell the team member to route the request through the project manager
D. Update the communications management plan to include informal requests

Correct Answer: D

QUESTION 20
You are a project manager for a construction project. Part of the agreed-upon plan was to use a cloud-based
system with a server that runs on high-speed internet service since most of the team members work virtually.
The company needs to reduce operating costs as much as possible and management insists that the project
will now use a system running on a conventional dial-up service.
As a project manager, what should you do next?

A. Evaluate the impact of this decision and communicate with management

B. Agree with management and continue working the project management plan
C. Meet with management about their decision and ask them to get another project manager
D. Replace some of the team members that work virtually to help the company save money

Correct Answer: A

QUESTION 21
A project has a senior stakeholder whose input is important, and who needs to be kept informed about the
project's status. Rather than receive updates from the project manager, this stakeholder prefers to contact a
team member directly. The stakeholder has a connection with these team members that are unrelated to the
project and thinks that this is a way to obtain information on the project's true status. What should the project
manager do?

A. Leave the connection in place, since the information coming via the team member is unofficial and
will not create problems.
B. Ask the stakeholder how the additional information that they feel is missing from current
communications may be provided.
C. Tell the team member not to accept calls from the stakeholder, because these calls have an
adverse effect on the team member's members productivity.
D. Keep the team member properly informed about project status so that the stakeholder receives the
same information from both sources.

Correct Answer: B

QUESTION 22
You are a project manager managing a large software project. Your project team sent confidential information
to the subcontractor by mistake. What could have prevented this situation?

A. Reviewing the Communication management Plan

B. Reviewing the Scope management Plan
C. Review stakeholder register
D. Reviewing the stakeholder engagement Plan

Correct Answer: A

QUESTION 23
By the project management information system (PMIS), a project management team is updating a dashboard
monthly with information on the project's performance. Which of the following communication methods
describes this?

A. Pull Communication
B. Manual communication
C. Informal communication
D. Interactive Communication

Correct Answer: A

QUESTION 24
A project manager is in charge of managing a large construction project of 4 billion USD. Various teams from
different countries are involved in this project and the teams need to work cohesively and seamlessly for the
success of the project. The task of one team member is highly dependent on that of other team members.
Which of the following is important for the overall success of project integration?

A. Change management
B. Communications management plan
C. Adherence to professional code of conduct
D. Detailed definition of the work packages

Correct Answer: B

QUESTION 25
Which of the following interpersonal and team skills helps to reduce misunderstandings and improves
communication and knowledge sharing?

A. Active listening
B. Lessons learned register
C. Political awareness
D. Leadership

Correct Answer: A

QUESTION 26
The project team learns from key stakeholders that some deliverables have been forwarded for approval
without their knowledge. What should the project manager have done to prevent this situation?

A. Notified the project team.

B. Consulted the most recent meeting minutes related to deliverable
C. Scheduled a meeting with the customer and the project team
D. Verified the communication management plan.

Correct Answer: D

QUESTION 27
In your project, a supplier delivers equipment that fails to meet customer requirements. after the investigation,
you determined that the supplier misunderstood the requirements and make incorrect assumptions without
clarifying them with the customer. As a project manager, what type of communication methods should you have
used to avoid this?

A. Manual communication
B. Interactive communication
C. Push communication
D. Pull communication

Correct Answer: B

QUESTION 28
In your project meetings, you regularly find that project staff are nodding their heads but do not speak much or
ask questions. Which of the below training will help improve this situation?

A. Body language training

B. Interpersonal skills
C. Active listening skills
D. Presentation skills

Correct Answer: C

QUESTION 29
You are managing an agile software project. Previously you had managed only non-Agile projects. Which type
of meetings would you find to be unique to your current project compared to your earlier projects?

A. Vendor performance review meetings

B. Design meetings
C. Sprint meetings
D. Quality review meetings

Correct Answer: C

QUESTION 30
In the basic sender/receiver communication model, a physical pain you experience in your back while you are
trying to listen to a message is called?

A. Blocker
B. Nuisance
C. Noise
D. Encoder

Correct Answer: C

QUESTION 31
As part of a joint venture, a project manager working with another company needs to share some confidential
information related to intellectual property rights. She wants to know the person responsible for authorizing the
release of this confidential information. Which project document should she refer?

A. Stakeholder Management Plan

B. Project Communication Management Plan
C. Organizational Breakdown Structure
D. Project Charter
Correct Answer: B

QUESTION 32
You are managing a multinational project with team members across different countries and varying time
zones. In this scenario, you wish to choose a communication media which is most efficient to project
requirements. What should be the most appropriate way to address this?

A. Use a combination of communication technology as is done in your peer's project

B. Use the most cost effective technique, and involve everyone to explain its usage
C. Explore communication tools available in the market, and ask for quotation exclusively for your
project instead of using existing tool in the organization
D. Discuss the communication requirements and the available options with stakeholders to seek their
inputs

Correct Answer: D

QUESTION 33
A portfolio manager informs the project manager that their project was terminated. The project manager wants
to inform the stakeholders and team members about this. To what document should the project manager refer?

A. Change Management Plan.

B. Responsibility assignments matrix (RAM).
C. Resources Management Plan
D. Communication management plan.

Correct Answer: D

QUESTION 34
Which of the following activities is the most important to perform to help manage a project meeting?

A. Follow up on action items

B. Create and follow an agenda
C. Ensure that every attendee has a chance to speak
D. Limit the meeting to a specific length of time

Correct Answer: B

QUESTION 35
Midway through project execution, several stakeholders raised concerns about team performance and delivery.
The project manager believes the project is progressing as per the approved scope, budget, and schedule.
What should the project manager do next?

A. Consult the communications management plan to manage stakeholders' expectations.

B. Ask the project sponsor to interview.
C. Email the stakeholders to assure them of action.
D. Ask stakeholders to escalate their concerns to the CEO.

Correct Answer: A

QUESTION 36
The virtual project team consists of people located in seven different countries. What will be the most critical
tools for a successful project?

A. Good translators
B. Research on cultural differences
C. Well defined communications and people skills
D. Video conferencing equipment

Correct Answer: C

QUESTION 37
Melissa is managing a project. A new project sponsor frequently visits functional managers to discuss the
project's status because of missing a weekly status meeting. However, the minutes are regularly sent but
appear to remain unread. What should Melissa do next?

A. Meet with the sponsor individually

B. Resend the weekly meeting minutes to the sponsor.
C. Send the communication management plan to the sponsor.
D. Direct the functional managers to stop discussing project status.

Correct Answer: A

QUESTION 38
In one of the meetings, the project sponsor shouted at the project manager that why did he send the critical
reports to the HR manager. What could have been done to prevent this situation?

A. Review stakeholder engagement plan

B. Review organizational process assets
C. Review project communications
D. Review communication management plan

Correct Answer: D

QUESTION 39
You recently took over a large project from another project manager who had to leave for a personal
emergency. You want to understand what kind of information should be provided to different stakeholders, and
what methods should be used to provide this information. You will find this information in the:

A. Enterprise environmental factors

B. Communications Management Plan
C. Project Communications
D. Stakeholder engagement plan

Correct Answer: B

QUESTION 40
You have been assigned as a project manager of a new project. You want to understand what communication
technology and methods are being used in the project and would like to ensure that the project continues
without disruption from the change in project leadership. What should you do next?

A. Refer to work performance reports

B. Examine the stakeholder engagement assessment matrix
C. Refer to the project management plan
D. Refer to the stakeholder engagement plan

Correct Answer: C

QUESTION 41
During the execution phase of a healthcare IT project, the customer's project manager resigns. The key
stakeholders are no longer getting updated information in a timely manner. What should the project manager
do next?

A. Update the project sponsors on the issue

B. Update the communications management plan
C. Inform the key stakeholders directly
D. Keep sending the information until a response is received

Correct Answer: B

QUESTION 42
A company starts implementing Scrum. About halfway through the first sprint, communication issues develop.
Some project team members are not in sync with other team members. What is the cause for this
communication gap?

A. The communications management plan has not been developed

B. Daily standup meetings were not held or enforced
C. The project sprint board has not been updated
D. The project status dashboard has not been updated

Correct Answer: A

QUESTION 43
A project manager is appointed to simultaneously deploy a new solution to branches located in different
countries. Deployment teams in each country will integrate and deploy the solution. The project manager
discovers that the deployment teams each encounter similar issues, However, each team addresses the issues
separately. What should the project manager do to help ensure more collaboration between the teams?

A. Propose that some of the teams delay deployments in their countries

B. Organize regular meetings with all of the deployment teams to share issues and solutions
C. Ask each deployment team to provide a very detailed schedule and action plan
D. Ask the project sponsor to appoint new managers for the deployment teams

Correct Answer: B

QUESTION 44
A project team is experiencing conflict between two team members. Team member A feels that team member
B iS always talking over team member A and does not listen to any advice. Team member B is not willing to
listen to feedback. What should the project manager do to resolve the issue?

A. Move one of the team members to a different project team.

B. Modify the communications management plan and resend it to the team.
C. Report the performance issue to both of the team members' supervisors.
D. Review the ground rules for collaboration within the team.

Correct Answer: D

QUESTION 45
A team member has encountered a technical issue, similar to the one faced in a successfully closed project.
However, the team member did not know about the previous project and would like to resolve the issue on their
own. What should the project manager do?

A. Improve the risk management strategy and risk monitoring

B. Share the lessons learned from the previous project with the team member
C. Reach out to the project manager of the previous project for assistance.
D. Allow the team member to work through the issue as a training opportunity.

Correct Answer: B

QUESTION 46
A project manager has heard about the large volume of emails the team receives each day, which prevents
them from doing project work. One team member has stated that they would like to be able to access project-
related information when needed. To what type of communication is the team member referring?

A. Mass communication
B. Push communication
C. Pull communication
D. Interactive communication

Correct Answer: C

QUESTION 47
A project manager has recently taken over a project and notices that a client team member often halts progress
due to a lack of understanding of some project elements. The former project manager gave the new project
manager a complete list of people to communicate with, and this client team member is not on it. What should
the project manager do?

A. Update the communications matrix to ensure that client team member is included.
B. Submit a change request to cover extra hours associated with project, meetings.
C. Increase the project meeting frequency and duration to allow for the extra work required
D. Speak with the client team member about the continuous delays during project meet

Correct Answer: A

QUESTION 48
A company is transitioning from a predictive approach to an agile approach. A project manager is assigned to
the first pilot with an inexperienced team. Due to an unexpected event, the whole team is asked to work
remotely. During the second sprint, the project manager starts to notice a lack of commitment from the team
members. What should the project manager do in this situation as a servant leader?

A. Force the team to attend the daily standups to gather the project status
B. Allow the team to address the problem as a self-organized team.
C. Request an exception to allow the team to return to work on-site.
D. Coach team members to increase their engagement and collaboration.

Correct Answer: D

QUESTION 49
A project team member informs the project manager that a stakeholder is contacting the team member to
request status updates. The team member is being distracted by these repeated requests, which are interfering
with the completion of assigned tasks. What should the project manager do?

A. Increase the frequency of updates given to this stakeholder.

B. Inform the team member to stop sending any further updates to the stakeholder.
C. Review this stakeholder's communication requirements.
D. Raise this issue to the project sponsor in the next project status review meeting.

Correct Answer: C

QUESTION 50
A project team member does not submit the project status report on time. The team member is frustrated about
being required to complete the report. The team member believes that the report does not reflect the reality of
the project, has too many pages, and will not be read by stakeholders. What should the project manager do?

A. Reassign the report to another team member to prepare and submit it as requested.
B. Review the requirements of the report with the team member to redefine its purpose.
C. Escalate to the team member's functional manager that the report was not submitted as requested.
D. Instruct the team member to provide the report and document this in the performance review

Correct Answer: B

QUESTION 51
A project manager is assigned to a project team midway through execution. Several dependencies impact the
project and the project manager feels the stakeholders are not adequately informed of the impacting changes.
What should the project manager do first?

A. Convene an impact analysis meeting

B. Review the stakeholder register.
C. Consult the communications management plan.
D. Escalate the issue to the product owner.

Correct Answer: C

QUESTION 52
A project manager is leading the development of a mobile banking application using a hybrid approach. The
team has been holding daily standup meetings each workday morning. Due to an unexpected issue, 50% of the
team has to work from home. The bank's management directed the team not to have in-person daily standups.
Various team members are complaining about this, stating that there is a lack of information sharing among the
team. What should the project manager do?

A. Hold virtual daily standups each workday morning and use collaboration tools to manage project
updates
B. Postpone the daily standups and ask the team members to update the project manager daily via
messaging
C. Ask senior management for permission to hold in-person team meetings once each week.
D. Delegate authority to the team members and ask them to submit weekly status reports instead

Correct Answer: A

QUESTION 53
A team is entering into a forming stage after kickoff, with project objectives identified and team members
assigned with roles and responsibilities. However, during the team meetings, a team member does not agree
on project documents and makes comments that could affect the performance of other team members. What
should the project manager do?

A. Escalate the team member's disruptive behavior to their functional manager

B. Request team members document their decisions independently and share with each other
C. Collaborate with the team to arrive at team ground rules and publish, the rules to the team
D. Do nothing because no impact on the project schedule.

Correct Answer: C

QUESTION 54
A project manager is assigned to work on a large global project. The resources for the project are dispersed
among different organizations and countries. After the project kick-off meeting, the project manager learns that
many virtual team members are unable to join the regular project update meetings. Their absence will impact
the overall project schedule. What immediate corrective action should the project manager take?

A. Discuss the issue with the virtual team members and revise the communications management plan
B. Add this issue to the risk management plan and take action if it persists
C. Escalate this issue to the virtual team members' supervisors
D. Discuss the issue with the project sponsors and add this as an issue in the issue log

Correct Answer: A

QUESTION 55
A company has decided to initiate a project to eliminate a sales channel that has been unprofitable for the past
3 years. Some members of the project team are pessimistic about the project. What should the project
manager do in this situation?

A. Engage the functional managers to describe the project's impact to the team members directly
B. Communicate the project's impact and plans to engage the project team throughout the project
C. Provide team members with specific and clear instructions on the project objectives and tasks
D. Escalate the team's concerns and ask the project sponsor to change the team's composition

Correct Answer: B

QUESTION 56
During the last iteration of a hybrid project, one of the key members of the team wants to leave the project.
What should the project manager do to address this concern?

A. Update the burndown chart to reflect this resource's absence

B. Have a meeting with the resource to understand the issue
C. Request an additional resource to finish the project
D. Keep activities as planned regardless of the resource change

Correct Answer: B

QUESTION 57
A team member has very strong technical skills and is interested in a leadership role. A leadership position
opens up outside of the team in the organization. The project manager has observed that the team member
has a major gap in communicating in a professional manner. What should the project manager do?

A. Encourage the team member to stay in their current role as they are important to the project
B. Recommend the team member for effective communication training and support their career
development interests.
C. Ask the team member to refrain from pursuing new opportunities as they are not a suitable fit for a
leadership position.
D. Suggest the team member focus on positions with technical aspects and possible technical career
opportunities

Correct Answer: B

QUESTION 58
A project manager is assigned to a time-bound internal project on quality improvement. During project
execution, the project manager observes that a specific team member is being isolated by other team
members. Which three actions should the project manager take?(Choose three)

A. Arrange and conduct team-building sessions to improve team effectiveness

B. Identify the isolated team member as a risk and document the situation in the risk register
C. Allow team members to resolve personal issues without involving the project manager
D. Obtain feedback from the isolated team member to understand the situation
E. Get feedback from other team members to understand what led to this situation

Correct Answer: ADE

QUESTION 59
A project manager receives an email from a customer saying that they do not want to keep working with one of
the project team members. The customer does not provide any reasons for this sentiment. The project
manager is concerned because this project team member is highly skilled and experienced and is key in one of
the main project deliverables. What should the project manager do to ease the situation?

A. Tell the customer that they do not have the authority to remove project team members.
B. Talk to the customer and project team member separately to assess the issue and decide on the
next steps
C. Remove the project team member immediately and assign the pending activities to other team
members
D. Ask the project team member to call the customer to apologize for their behavior

Correct Answer: B

QUESTION 60
A project manager has recently moved to an organization to lead a key project. The project manager notices
that team performance is below the target, and the tasks assigned are not delivered on time. Team
commitment is also not as appropriate as it should be. What should the project manager do?

A. Hire a project team leader who can influence the project team members
B. Schedule a meeting and communicate the performance concern to the team
C. Apply an agile approach to help improve team performance
D. Study and determine the appropriate leadership style suitable for the team

Correct Answer: D

QUESTION 61
A project manager is leading three projects in a program focused on starting product commercialization. Once
the three projects start going to market, the project manager stops attending the recurring team meetings. The
program manager asks the project manager to continue attending these meetings to maintain those team
touchpoints. This request does not match the project manager's expectation, since a program manager is
overseeing the remaining work.How should the project manager approach the situation?

A. Politely inform the program manager that attending these meetings is no longer required
B. Attend only the program meetings where the market launch is being monitored
C. Schedule a meeting to discuss the different perspectives and agree on a decision
D. Provide an answer via email recommending a division of tasks between both roles

Correct Answer: C

QUESTION 62
Two teams are engaged in a global project. After the first release, many issues were identified on the product,
which could easily have been avoided with better communication. What should the project manager do?

A. Have team ambassadors from each location travel to the other in order to facilitate communication
and minimize issues
B. Improve the Email system to provide better availability and quality in order to increase
communication
C. Facilitate a meeting with both teams so that they can agree on the issues and propose solutions
that work for both teams
D. Improve the videoconferencing system to provide better availability and quality in order to increase
communication

Correct Answer: C

QUESTION 63
Due to unforeseen circumstances, a contractor was unable to mobilize the project team, which was necessary
to conduct face-to-face meetings and discussions. Virtual meetings were subsequently put in place, but the
local project team and end-users now face a communication gap that is causing the team's low performance.
What should the project manager do?

A. Ask the contractor to solve this problem because this is a contractual obligation
B. Reassess continually to remove blockers for the team
C. Terminate the contract and initiate a new one with a local contractor
D. Implement key performance indicators (KPIs) and convince the contractor to engage the team

Correct Answer: B

QUESTION 64
A project manager has been assigned to a hybrid project. The project manager needs to ensure all team
members are collaborating and are aware of the project's ongoing changes. What should the project manager
do?

A. Distribute a project newsletter that includes any project changes and required project information
B. Send out daily emails with the project status and task lists to all team members
C. Encourage collaboration on a daily basis, facilitating different communication channels
D. Meet daily with the project team and include a monthly report on the risks and issues

Correct Answer: C