Sa

t
17 urda
2.1 y,
6.2 Ap
54 ril
.9
by 13, 2
Ma 024
rte
IP
m s z A from
f ro w nd IP
2 0 24 ndre rew
s
3, z A
r i l 1 arte
p M
a y, A 9 by
d 4 .
tur 25
Sa 2.16.
17
Sa
t
17 urda
2.1 y,
6.2 Ap
Rating Flags
54 ril
.9
by 13, 2
Ma 024
rte
z A from m
IP
nd IP
rew 4 fr rews
o
s Porn, Foreign , 0 And
2
2Language, Did Not Load,
1 3 t ez
l r
pri y Ma
and Upsetting-Offensive
A
,
ay 4.9 b
r d
tu 25
Sa 2.16.
17

*Note: All flags are query-independent, meaning that

TELUS International Digital Solutions

Sa
t
17 urda
2.1 y,
• The Porn flag should be assigned to all porn pages, whether the query is porn-6.254.9April 13
by , 2
seeking or not. Ma 024
rte
P I
m s z A from
f ro w nd IP
0 24 ndre rew
• This flag should i
3, 2
l 1 arte
zbe used if the content inside the result block,
A or the content on s
r
p yM
the LP,dayis
, A pornographic.
.9 b
This include porn images, links, text, pop-ups, and/or
u r 25 4
t
Sa 2.16.
prominent porn ads.
1 7
S
• atu
An1image
72 rday may be considered porn in one culture or country, but not another.
.16 , A
Please .25use
4.9 ril 1your judgment and knowledge of your locale.
p
by 3,
Ma 2024
rte
z A from m
IP
Needs Met Ratings nd IP
rew
s 2 4 fr rews
20 z An
o
d
3 , e
l1 rt
A pri y Ma
Non-Porn Clear Porn Possible Porn
r d ay, 4.9 b
tu 25
Sa 2.16.
If the user intent is clearly not porn- Assign a rating to the porn landing 17
Rate as if the non-porn interpretation
seeking, a landing page that has porn page based on how helpful it is for were dominant, even though some or
for its MC should be rated Fails to the user. Remember, the Porn flag many users may be looking for porn.
Meet. should still be used.
This material contains information that is proprietary and confidential to TELUS International. It cannot be
TELUS International Digital Solutions shared with third parties without TELUS International written consent. DO NOT COPY. DO NOT DISTRIBUTE.
 Foreign Language Flag (Section 15.4 of the General Guidelines)

Sa
t
17 urda
2.1 y,
6.2 Ap
• Assign the flag when the landing page is not in Needs Met Rating 54 ril
.9
by 13, 2
English. Assign it even if you personally M 024
In most cases, pages you flag as ForeignaLanguage
rte
IP z A from
understand the4 flanguage.
rom ews
r should be rated Fails to Meet. nd IP
rew
02 nd s
1 3, 2 rtez A If the query clearly indicates that most users would
l
pri y Ma
• Base its , assignment
A
day 54.9
b on the language of the expect or want a foreign langauge result, then the
t u r 2
Sa 2.16.page, not the appearance of the result
landing Needs Met rating of the foreign language page should
1 7 NOT be Fails to Meet.
block.
Sa For example, please assign the Fully Meets rating and
t
17 urda
2.1 y, Foreign Language flag for baidu.com if the query is
• Flag all 6.2 Ap
5foreign
4.9 ril 1 language pages with the Foreign [baidu.com].
by 3, 2
Language flag, Ma 02even
rte 4 fro
if most users in your
zA m IP
locale would expect nd IP or want a foreign
rew 4
m
fr rews
o
2 d
language page for the query. s
3 , 20 z An
l1 rt e
A pri y Ma
Page Quality Rating d ay, 4.9 b
tu r 25
Sa 2.16.
If you are unable to evaluate the
17 PQ rating of a Foreign
Language result, you can leave the slider at N/A.

This material contains information that is proprietary and confidential to TELUS International. It cannot be
TELUS International Digital Solutions shared with third parties without TELUS International written consent. DO NOT COPY. DO NOT DISTRIBUTE.
 Did Not Load Flag (Section 15.5 of the General Guidelines)

Sa
Assign the Did Not Load Flag When: t
17 urda
2.1 y,
Needs Met Rating 6.2 Ap
• The MC of the landing page is a web server or web 54 ril
.9
by 13, 2 the Did Not
If the landing page truly doesn’t load, assign
application error message and there is no other content Ma 024
IP
on the page: no navigation
m s links, no home link, no SC, Load flag and rate the page Fails to Meetrtez A from
ro
f rew nd IP
4 rew
and no Ads. 3, 202ez And s
1 t
p ril Mar
, A b y
• The alanding
u r day 54.9 page is completely blank: no MC no SC,
t 2
S 2.16. Page Quality Rating
and no
1 Ads.
7
Sa
t
If you are unable to evaluate the PQ rating of a Did Not
17 urda
Do NOT Assign the Did Not Load Flag For:
2.1 y,
6.2 Ap
Load result, you do not need to assign do not need to
54 ril
.9 assign a Page Quality rating and can leave the slider at
by 13, 2
• Malware warnings, Ma 024 such as
rte “Warning – visiting this site N/A.
z A from IP
may harm your computer!” nd IP
rew
o m
fr rews
2 4 d
s
3 , 20 z An
l1 rt e
• Pages that have removed or expired MC (e.g., expired Examples A pri y Ma
d ay, 4.9 b
classified listing, removed social media post, products r
Did Not Load: DNL 1, DNL 2 Satu .16.2
5
or services unavailable). 172
NOT Did Not Load: DL 1, DL 2, DL 3
• Pages that are inaccessible because you need a
subscription to view the MC.
This material contains information that is proprietary and confidential to TELUS International. It cannot be
TELUS International Digital Solutions shared with third parties without TELUS International written consent. DO NOT COPY. DO NOT DISTRIBUTE.
 Upsetting-Offensive Flag (Section 15.6 of the General Guidelines)

Sa
t
17 urda
• Assign the Upsetting-Offensive flag to all Needs Met Ratings
2.1 y,
6.2 Ap
54 ril
.9
results that contain upsetting or offensive by 13, 2
Ma 024
content from the perspective of users in your rte
IP
m s Tolerant z A from
ro
f rew satisfies the user nd IP
locale, even if the 0 24result
d rew
3 , ez An
2 When the user's query seems to s
intent. ril
1 art
p
, A 9 by
M either ask for or tolerate potentially
a y .
urd .254 upsetting or offensive content, please
• As aSatgeneral
.16 rule
of thumb, Upsetting-Offensive assume that users have a dominant
172
results contain content that is so upsetting or educational/informational intent. All
Sa
offensive
t
17 urda
that it should only be shown if the results should be rated on the Needs
2.1 y, Met rating scale assuming a genuine
query is 6.2 explicitly
A
5 pr
seeking this type of content.
4.9 il 1 educational/informational intent.
by 3, 2
Ma 024
• There are many rteresults
z A from around the web that Non-Seeking
m
IP
focus on sensitive ntopics;
dre IP however, you should 4 fr rews
o
ws 2 d
Upsetting or offensive results for , 20 z An
assign the Upsetting-Offensive flag based on l1
3 rt e
queries that are not obviously A pri y Ma
the purpose, type, and/or presentation of the seeking this type of content shouldd ay, 4be.9 b
tu r 2 5
content on the page—not because the topic rated Fails to Meet. Sa 2.16.
17
itself is sensitive or potentially upsetting.

This material contains information that is proprietary and confidential to TELUS International. It cannot be
TELUS International Digital Solutions shared with third parties without TELUS International written consent. DO NOT COPY. DO NOT DISTRIBUTE.