Q.1.
A) Select the correct answer from the options and rewrite the
statements. [2]
1. Principle of _______ is based on 'A place for everything and everything in
its place'.
a. discipline b. order c. equity
2. _______ was regarded as ‘Father of Scientific Management’.
a. Henry Fayol b. F. W. Taylor c. Philip Kotler
B) Write a word or a phrase or a term which can substitute each one of the
following. [4]
1. The study of movement of an employee as well as machine while
completing a particular task.
2. The term which means direct or cross communication in an organisation
to avoid long scalar chain and to take speedy decisions.
3. Providing fair returns on investment is the responsibility of organisation
towards this group.
4. Rules of standard dealing with morality in business environment.
C) Find the odd one. [2]
1. Fatigue Study, Principle of Unity of Command, Work Study, Motion
Study.
2. Principle of Authority and Responsibility, Motion Study, Principle of
Division of Work, Principle of Discipline.
D) State whether the following statements are true or false. [4]
1. The principles of management are universal in nature.
2. Method study is the technique used for fixing the standard time
required to do a particular task.
3. A socially irresponsible company enjoys a good reputation in the
society.
4. It is the responsibility of commercial organisation to maintain industrial
peace.
Q.2. Explain the following terms/concepts. (8 m)
1. Differential Piece Rate System
2. Concept of Trusteeship
3. Moral values
4. Principle of Order
Q.3. Study the following case/situation and express your opinion. [6 m]
1. Anirudh is the CEO of Blue Waters Pvt. Ltd. It is a creative design firm. A
client contacted Anirudh requesting for certain changes in the design.
Ideally, Anirudh should inform the Design Head who will pass on the
information to the Design Assistant. However, Anirudh feels that the exact
changes may not get passed on properly. So, he contacts the Design
Assistant directly.
i. Which is the principle of management which Anirudh should ideally
follow?
ii. What is the term to describe the direct communication between Anirudh
and Design Assistant?
iii. What is the pre-requisite of such direct communication?
2. A leather goods company has adopted the following practices:
A. To maintain healthy working practices among tannery workers, leather
is produced without heavy chemicals.
B. It makes an effort for continuous afforestation.
C. 1%ofitsprofitsarekeptasidefor charityandanother1%toaidgovernment
schemes.
i. Towards which groups does this company show its
responsibility?
ii. Explain how it fulfils social responsibilities towards different
interest groups.
iii. Is it a socially responsible firm?
Q.4. Justify the following statements. (Any 2 out of 4) [8 m]
1. Management principles are helpful in optimum utilisation of resources.
2. Expectations of society towards business are changing.
3. Principle of equity is important.
4. All sorts of unfair practices related to stock exchange should be
avoided.
Q.5. Answer the following. (Any 2 out of 3) [16]
1. What are the techniques of scientific management? Explain in detail.
2. What are the responsibilities of business towards owners?
3. What is business ethics? What are features of business ethics?
