Addressing Conflict and Building Healthy Working Relationships
Working on a project with a new coworker can be both exciting and challenging. In this
scenario, I have observed my coworker dominating discussions, dismissing my ideas, and
frequently interrupting me, which negatively impacts our collaboration and my motivation
to contribute. Addressing this conflict requires clear, respectful, and assertive
communication.
To approach the initial conversation, I would choose an appropriate time and private
setting. According to Scarbrough (2023), effective interpersonal communication involves
active listening and clear expression of thoughts and feelings. I would begin by using “I”
statements to express my concerns without sounding accusatory. For example, I might say,
“I feel that during our meetings, I do not always get the opportunity to fully share my ideas
because I am often interrupted. I believe that if we both have equal time to speak, our
project will benefit from diverse perspectives.” This approach focuses on the behavior, not
the person, which aligns with respectful and constructive feedback (Scarbrough, 2023).
Furthermore, I would emphasize collaboration by suggesting practical solutions. I might
propose that we establish clear speaking turns during meetings or agree to listen without
interruptions. This strategy reflects negotiation skills discussed in the HBS Online video
(2022), which highlights the importance of preparation, clear expression, and mutual
agreement in resolving conflicts.
Key indicators of a healthy working relationship include mutual respect, open
communication, active listening, trust, and shared goals (Scarbrough, 2023). When
coworkers respect each other’s contributions, it encourages equal participation and
innovative problem-solving. For instance, acknowledging each team member’s input fosters
a sense of belonging and motivation. Active listening ensures that all ideas are heard and
valued, which strengthens team cohesion. Trust is built when team members consistently
communicate honestly and follow through on commitments, creating a reliable work
environment.
These indicators align directly with effective collaboration. According to Ilfiandra et al.
(2023), conflict resolution counseling enhances individuals’ abilities to handle
disagreements constructively, promoting core values like respect and peaceful interaction.
In a professional setting, this translates to being open to feedback, addressing
misunderstandings promptly, and focusing on solutions rather than personal faults.
After implementing conflict resolution strategies, I would assess the effectiveness of my
communication by reflecting on whether my coworker’s behavior has changed and whether
our collaboration has improved. For example, if my coworker listens more attentively and
allows me to share my ideas without interruption, this would indicate that my
communication approach was effective. As the Simplilearn (2022) video suggests,
monitoring nonverbal cues like attentive posture or nodding also reveals improved
listening skills.
To further evaluate progress, I would observe whether we can handle future disagreements
constructively. If we can discuss differing opinions without tension and reach compromises
smoothly, it would reflect that our conflict resolution skills are working. Regular check-ins
could also help maintain clear communication and prevent misunderstandings.
Specific actions indicating progress include balanced participation in meetings, mutual
acknowledgment of each other’s ideas, and constructive feedback exchange. If my coworker
starts inviting my input or builds on my suggestions, it shows growing respect and
recognition of my contributions. Additionally, meeting deadlines efficiently and producing
high-quality work as a team signal that collaboration is improving.
In conclusion, addressing conflict in a respectful and assertive manner, guided by healthy
relationship qualities like open communication and mutual respect, can transform
workplace challenges into opportunities for growth. By applying conflict resolution
strategies, active listening, and negotiation skills, professionals can cultivate positive and
productive working relationships.
References
HBS Online. (2022, October 22). 3 Negotiation Skills All Professionals Can Benefit From |
Business: Explained [Video]. YouTube.
Ilfiandra, I., Nadhirah, N., & Suryana, D. (2023). Effectiveness of Conflict Resolution
Counseling for The Development of Peace Core Values on Vocational High School Students.
Jurnal Bimbingan dan Konseling Terapan, 7(1), 26-41.
http://dx.doi.org/10.30598/jbkt.v7i1.1685
Scarbrough, S. (2023). Psychology of Human Relations. Open Oregon Educational Resources
by Pressbooks. https://openoregon.pressbooks.pub/psychologyofhumanrelations/
