ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,

GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

STANDARD OPERATING PROCEDURE: PROCUREMENT OF STOCKS

I. OBJECTIVE: To provide the procedure of procurement of stocks from different

suppliers
II. SCOPE: The SOP is only applicable for the procurement of stocks from different
suppliers
III. RESPONSIBILITY: Pharmacist, Pharmacy Assistant, Pharmacy Clerk / Purchaser
IV. PROCEDURE:

 The pharmacist, pharmacy assistant, and pharmacy clerk/purchaser will make a list
of orders based on the inventory. The list will be given to the sales representative or
sent via email, SMS, or other media.
 Upon delivery of product / s, using the sales invoice carefully check the product
quantity, batch number/lot number, and expiration date. Make sure that the product /
s is in excellent condition, sealed, and free from damage.
 A copy of the sales invoice must be secured and filed for future use.
 The pharmacist / person-in-charge will now put the price of the product based on an
acceptable price mark-up.
 The product must be displayed according to its category and expiration date.

V. QUALITY OF RECORDS
VI. FORMS: INVENTORY FORM
VII. END OF DOCUMENT
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

STANDARD OPERATING PROCEDURE: RECEIVING OF DELIVERIES

I. OBJECTIVE: To provide a step-by-step procedure of receiving deliveries

II. SCOPE: The SOP is only applicable for the procedure of receiving deliveries
III. RESPONSIBILITY: Pharmacist, Pharmacy Assistant, Pharmacy Clerk
IV. PROCEDURE:

A. Upon endorsement of the package by the delivery personnel, the pharmacy

personnel (authorized representative) should take note of the time of arrival.

B. The pharmacy personnel should check the following:

 The package must be in good physical condition with no signs of perforations,
leaks, or damages.
 The number of boxes should match what is written on the sales invoice.

C. After the initial check, the pharmacy personnel should initiate checking of the ordered
items by asking the delivery personnel to assist and help them in opening the
packages, taking out the ordered items, and laying these items in such a way that it
would be easy to check.

D. The pharmacy personnel should check the completeness and correctness of the
ordered items. The delivery personnel must be present to point out the items being
checked and as well as to witness the accuracy of the checking.

E. After checking the procedure, the pharmacy personnel should confirm receipt of the
ordered items in good order and condition:
 Printed name, signature, and date on the sales invoice

V. QUALITY OF RECORDS: DELIVERY LOGBOOK

VI. FORMS
VII. END OF DOCUMENT
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

STANDARD OPERATING PROCEDURE: DISPENSING OF PHARMACEUTICAL

PRODUCTS

I. OBJECTIVE: To execute the step-by-step process of dispensing pharmaceutical

products available in the pharmacy
II. SCOPE: The SOP is only applicable to the process of dispensing pharmaceutical
products available in the pharmacy
III. RESPONSIBILITY: Pharmacist, Pharmacy Assistant, Pharmacy Clerk / Store
Personnel
IV. PROCEDURE
Standard Customer Approach

A. Grooming and Attitude in the Workplace

 Before starting work, be fully made up and keep yourself ready.
 Store personnel must possess a positive attitude when attending to the customer.

B. Customer’s Arrival
 Warmly greet the customer with a sweet smile.
 Address the customer as a “Sir” for the male patrons while “Ma’am” for female
patrons to show professionalism.
 Politely ask for the order of the customer by saying “How may I help you?”

C. Taking Orders
 Once the customer dictates their orders, repeat the order to the customer to avoid
mistakes. Be careful with products that sound alike.
 If the customer has too many orders for memory, write the orders on a suitable
order slip to speed up the transaction will serve as your pick-up list.
 Ask the customer if he needs anything else in addition. Try to remind the
customer of anything he may have forgotten to order. Say things like “Is there
anything else you need?”.
 Compute the total cost of the order and inform the customer. Always use a
calculator.
 If there is no further concern, proceed to prepare the order of the customer.
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

D. Preparing the Order

 Look and pick the ordered items carefully. Be cautious with products that look
alike.
 Double check the expiry date of the product before dispensing. Do not SELL any
expired product.
 If needed, carefully cut products in blisters. Start with the end that does not have
the expiry date.
 Double check the integrity of the product. Do not dispense products with defects.

 Use the required pill counting tray with a spatula when transferring tablets and
capsules into another container.
 Before giving products to the customer, do a quick recount. Carefully recheck the
accuracy of the preparation.
 If needed, ask the assistance of the pharmacist to check the correctness of the
ordered items.

E. Billing
 Store personnel compute the total cost of the order. Inform the customer.
 If there is a concern from the customer, store personnel politely recheck the cost
of the order.
 Be alert with receiving money from the customer. Declare to the customer the
amount of money you receive. Be wary of the fake bills, budolbudol, salisi, and
other fraudulent activities.
 Give money to the cashier/in-charge.
 The cashier/in-charge gives change and receipt to store personnel handling the
transaction with the customer.
 Store personnel packs all products properly.

F. Handing over the item

 Courteously hand over the products to the customer. Ask the customer to recheck
all items, receipts, and change before leaving the store.
 If there are no more concerns from the customer, the employee will courteously
thank the customer. “Thank you po.”

V. QUALITY OF RECORDS
VI. FORMS
VII. END OF DOCUMENT
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

STANDARD OPERATING PROCEDURE: GOOD STORAGE PRACTICES INCLUDING

HANDLING OF EXPIRED / DAMAGED / UNUSABLE STOCKS/TEMPERATURE
MONITORING & RETENTION OF MONITORING RECORDS

I. OBJECTIVE: To execute the procedure of good storage practices including

handling of expired/damaged / unusable stocks
II. SCOPE: The SOP is only applicable for the procedure of good storage practices
including handling of expired/damaged / unusable stocks
III. RESPONSIBILITY: Pharmacist, Pharmacy Assistant, Pharmacy Clerk
IV. PROCEDURE:

 Keep clean and maintain orderliness in both display and storage areas at all
times.
 After checking the deliveries, place the goods in their respective display or
storage areas.
 Store the medicines in an organized and orderly manner with the label bearing
the name on the medicine in front.
 Store all drugs in an area that have no direct contact with sunlight to avoid the
drugs from damaging factors to prevent reducing the efficacy of the drugs.
 Store the medicine following its temperature requirements and must be
protected from dust and humidity to prevent the degradation of the products.
 Personnel must regularly monitor and record the temperatures 2 times a day.
(10am-2pm)
 Thermometer should be placed in every corner of the pharmacy.
 Boxes of medicines must not touch the floor, keep the pile of boxes on a plate.
 Store the goods in an organized and orderly manner preferably with labels.
 Strictly follow “First Expiry First Out” in displaying and storing the products.
 Store expired goods on a separate shelf marked with “Expired Products” to
prevent misuse and re-sale.
 Store damaged goods on a separate shelf marked with “Damaged Goods” to
prevent misuse and re-sale.
 Storage of unused and unopened expired or damaged products must be
separated from good items. Maintain up-to-date records and follow procedures
for return of products to suppliers and/ or follow procedures in proper disposal.
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

 Give due importance to expiry dates. Perform periodic monitoring on a monthly

basis. Take out medicines that have a near expiry date or 3 months before
expiry and return the product to the supplier for proper disposal.
 Regularly inspect storage areas for signs of pests, moisture, water damage,
and deterioration of products due to climatic factors.
 It is required to follow the manufacturer’s storage instructions because the
manufacturer is the right party to determine the correct storage condition of
every product.
 Follow strict storage and handling with antibiotics, vitamins, and vaccines
because these are highly sensitive temperature drugs.
V. QUALITY OF RECORDS: MONITORING LOGBOOK FOR EXPIRED /
DAMAGED / UNUSABLE STOCKS/TEMP. MONITORING RECORD LOGBOOK.
VI. FORMS
VII. END OF DOCUMENT
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

STANDARD OPERATING PROCEDURE: COLD CHAIN MANAGEMENT

I. OBJECTIVE: To provide the procedure of cold chain management

II. SCOPE: The SOP is only applicable for the procedure of cold chain management
III. RESPONSIBILITY: Pharmacist, Pharmacy Assistant, Pharmacy Clerk /
Purchaser
IV. PROCEDURE:

Cold chain products are drug products, specifically biological, vaccines, and other
drugs, under special temperature conditions.

 Pharmacist should ensure that proper storage of drugs is strictly observed.

 The owner should provide proper equipment that will maintain the stability and
efficacy of drugs.

A. Pharmaceutical Refrigerator/Chiller/Freezers
 A requirement for vaccines, biological, and drug products under cold storage
conditions.
 Monitor temperature range and observe cleanliness.
 Have a temperature monitoring chart which should be accomplished by the
pharmacist or personnel.
 The thermometer must be calibrated.
 Read the thermometer at least twice daily. Probably, morning and afternoon are the
appropriate time or when the peak of the heat to prevent spoilage of vaccines and
biological products.
 Must be organized and icepacks are ready when dispensing or delivering.

B. Dispensing
 If the customer's location is far away, ice packs should be included.
 The drugs must be dispensed under-regulated and desired temperature conditions.

C. Stocking
 Should be organized.
 If needed, use some plastic containers or plastic wares to maintain the good
appearance of the box and freshness of the product.
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

D. Emergency and Safety measures

 Delivered products from suppliers to the store should be closely monitored from their
condition, appearance, and most importantly the expiration date of each product to
ensure the safety and welfare of the patient.
 In case of accidental breakage of ampules/vials, the person in charge must clean
them immediately.
 When power interruption happens, the generator should be utilized to sustain the
required temperature of the drug products, especially the biological and vaccines.

D. Product Return
 The product must be in proper storage and in good condition upon returning it. Ask
for the receipt and do the necessary action to make it.
 If ever the product is not in good condition and not in proper storage, it should not be
accepted.

V. QUALITY OF RECORDS: TEMPERATURE LOGBOOK

VI. FORMS
VII. END OF DOCUMENT
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

STANDARD OPERATING PROCEDURE: PEST & RODENT PREVENTION AND

CONTROL

I. OBJECTIVE: To execute the procedure of Pest & Rodent Prevention and Control
in the pharmacy.
II. SCOPE: The SOP is applicable for Pest & Rodent Prevention and Control in the
pharmacy.
III. RESPONSIBILITY: Pharmacist, Pharmacy Assistant, and Pharmacy Clerk.
IV. PROCEDURE:
 Pest control activity shall be done by the pharmacy personnel on a weekly basis.
 Make sure that pesticides/insecticides/solutions/agents used for this activity must be
stored in a designated area.
 It is important to wear gloves and a face mask while doing the procedure for safety
reasons.

PREVENTION

 Follow proper sanitation.

 Remove any sources of food, water, or shelter.
 Dispose of garbage regularly.
 Reduce clutter or areas where pests and rodents can hide.
 Seal and close off any cracks or holes to eliminate outside entry.

RODENT CONTROL:

 The “Glue Board” shall be placed in areas where rodents normally appear.
 Glue Board shall be inspected the next day.
 If the rodent is present their must be eliminated immediately by burying.
 Clean hands with soap after the activity.

INSECT CONTROL:

 Spray insecticide on the area where their infestation or insects are present.
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

 Avoid spraying too much insecticide.

 Check if the spray is reaching the target.
 Eliminate dead insects by sweeping.
 Clean hands with soap after the activity.

SAFETY PRECAUTIONS:

 The insecticides/pesticides used are highly toxic and poisonous. Contact with skin
and eyes must be avoided.
 Inhalation and oral ingestion should be avoided as well during the activity.
 In case of poisoning, antidotes shall be available in the Pharmacy.

V. QUALITY OF RECORDS: LOGBOOK

VI. FORMS
VII. END OF DOCUMENT
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

STANDARD OPERATING PROCEDURE: DISPOSAL OF PHARMACEUTICAL

PRODUCTS

I. OBJECTIVE: To provide a step-by-step procedure of disposing of pharmaceutical

products labeled as expired, unused, defective, and damaged.
II. SCOPE: The SOP is only applicable for the procedure of proper disposal of
pharmaceutical products labeled as such as expired, unused, defective, and
damaged.
III. RESPONSIBILITY: Pharmacist, Pharmacy Assistant, Pharmacy Clerk
IV. PROCEDURE:

 Ask first the manufacturer or supplier if it is possible to return the products to them.
Manufacturers have the best method and knowledge on how to properly dispose their
own products.
 If not possible or no other way to return it, sort the products from hazardous to slightly
hazardous.
 Tear off the tablets/capsules from their packaging.
 Using a marker, scratch out all important labels on the packaging.
 Pack and put as label “hazardous waste”.
 Put it in the trash.

V. QUALITY OF RECORDS
VI. FORMS
VII. END OF DOCUMENT
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

STANDARD OPERATING PROCEDURE: HANDLING OF PRODUCT RETURN

I. OBJECTIVE: To provide a step-by-step procedure in handling product return

II. SCOPE: The SOP is applicable for the procedure in the handling of product return
III. RESPONSIBILITY: Pharmacist, Pharmacy Assistant, Pharmacy Clerk
IV. PROCEDURE:

A. Immediately endorse to the supplier the product/s subject for a return.

B. Inform the supplier concerning the problem.
C. The following reasons could be:
 Manufacturing defect
 Damaged upon opening
 Damaged by delivery personnel
 Underserved
 Over served
 Wrong served
 Not ordered

D. Acknowledge the details of delivery discrepancies by making an incident report to be

submitted to the supplier and ask for follow-up.

V. QUALITY OF RECORDS: PRODUCT RETURN LOGBOOK

VI. FORMS: INCIDENT REPORT
VII. END OF DOCUMENT
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

STANDARD OPERATING PROCEDURE: HANDLING OF PRODUCT COMPLAINT

I. OBJECTIVE: To provide a step-by-step procedure for the handling product

complaint
II. SCOPE: The SOP is applicable for the procedure in the handling of product
complaint
III. RESPONSIBILITY: Pharmacist, Pharmacy Assistant, Pharmacy Clerk
IV. PROCEDURE:

A. Pharmacy personnel will take note of the event of the complaint from the customer
such as:
 Date of purchase
 Receipt
 Reason for complaint
 Name, address, and contact number of the complaining customer

B. All product complaints should be thoroughly investigated and evaluated by the

pharmacovigilance/pharmacist for necessary action.

V. QUALITY OF RECORDS: PRODUCT COMPLAINT LOGBOOK

VI. FORMS
VII. END OF DOCUMENT
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

STANDARD OPERATING PROCEDURE: PHARMACOVIGILANCE

I. OBJECTIVE: To provide a step-by-step procedure in Pharmacovigilance

II. SCOPE: The SOP is applicable for the procedure in Pharmacovigilance
III. RESPONSIBILITY: Pharmacist
IV. PROCEDURE:

I. Ask the customer about his / her concern about the product with courtesy.
II. After hearing the product complaint, conduct a personal and private interview with the
III. customer.
IV. While the interview is going on, there should be a documentation of every detail and
record if possible, with the consent of the customer. You can collect photos if the
adverse effect is visible.
V. Ask the customer about his / her lifestyle, health condition, and other medicines
he/she is taking.
VI. The answers must be true and valid.
VII. ADR should be categorized according to its type and classification.
VIII. Types of ADRs:
1. Type A- Dose related effects. (Augmentation)
2. Type B- Non- dose related effects. (Bizarre)
3. Type C – Dose and time related effects. (Chronic)
4. Type D- Time related effects. (Delayed)
5. Type F- Therapeutic failure.
IX. A form must be filled-up and let the customer sign it to prove that all written
complaints are true and correct.
X. Keep the ADR form and report it to the manufacturer / company involved and to the
nearest FDA office or email to [email protected], so that analyses,
tests and studies can be performed as soon as possible.

V. QUALITY OF RECORDS: ADR RECORD BOOK

VI. FORMS: ADR REPORTING FORM
VII. END OF DOCUMENT
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

Go to this link for a clearer copy 🡪 Suspected-Side-Effects-Reporting-Form-v6.0.pdf

(fda.gov.ph)

STANDARD OPERATING PROCEDURE: HANDLING OF PRODUCT RECALL

I. OBJECTIVE: To provide a step-by-step procedure for handling product recalls

II. SCOPE: The SOP is applicable for the procedure in handling product recall
III. RESPONSIBILITY: Pharmacist
IV. PROCEDURE:

A. The pharmacist is mainly the person who needs to accomplish this task.
B. The distributor company should inform the drugstore about the product recall through
a “Product Recall Notification Letter” containing the details of the product to be recalled.
C. The pharmacist must be particular on the batch number/lot number of the product
being recalled from the market. The product must be removed from the shelves
immediately and keep it on a safe place.
D. Coordinate with the supplier when will be the schedule of pull out.
E. A withdrawal form must be filled up by the supplier upon date of pull out and should
be kept together with the Product Recall Notification Letter for future reference.

XI. QUALITY OF RECORDS: PRODUCT RECALL LOGBOOK

XII. FORMS: PRODUCT WITHDRAWAL FORM
XIII. END OF DOCUMENT
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

STANDARD OPERATING PROCEDURE: HOUSEKEEPING, SANITATION, AND

DISINFECTION
I. OBJECTIVE: To execute the procedures in housekeeping, sanitation, and
disinfection
II. SCOPE: The SOP is applicable to the procedures in housekeeping, sanitation,
and disinfection
III. RESPONSIBILITY: Pharmacy Assistant / Pharmacy Clerk
IV. PROCEDURE:

A. Cleaning and disinfecting the dispensing and storage area

 Wipe the countertops with clean rags sprayed with disinfecting liquid/aerosol as
often as possible or every 2 hours
 Mop the floor with a clean floor mop with disinfecting liquid thrice a day
 Make sure that every corner of the pharmacy should be maintained clean and tidy
 Maintain a record to monitor accomplished cleaning schedules

B. Cleaning the products

 The product should be cleaned using a dry and clean cloth

C. Cleaning the shelves

 Transfer all the product/s to a safe where they can be quickly and properly found
after cleaning the shelves or the area where they will be returned
 Clean the shelves properly, use a clean dry cloth and start wiping the shelves
from inner to outer to completely remove dust
 In case of rigid stains/smudges, use soaked cloth in a solution of soap and water
for cleaning
 Assure that shelves are dry enough before putting back the products
 Wash and dry the cloth used
 Repeat cleaning of shelves at the designated time
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

D. Cleaning the comfort room

 Regularly clean the comfort room to prevent stinky odor and spread of
microorganisms

E. Pest control
 Try to search for pest and make necessary action to eliminate them
 Do not allow eating meals inside the store

F. Cleaning materials
 Cleaning materials such disinfecting liquids, rags, and mop should be placed in a
suitable area after use

G. Waste Management
 Segregate all the trash from biodegradable and non-biodegradable
 There should be no leftovers to avoid possible infestation.
 Garbage collection must be done twice a week.
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

STANDARD OPERATING PROCEDURE: ROLE OF PHARMACIST

I. OBJECTIVE: To provide the role of a pharmacist
II. SCOPE: The SOP is applicable to pharmacist
III. RESPONSIBILITY: Pharmacist
IV. PROCEDURE:
A. Dispensing and Retailing
1. Greets, smiles and thanks the customer
2. Stays at the counter to assist customers
3. Reads and decodes prescription
4. Checks and approves prescription referred by the pharmacy assistant/s
5. Dispenses pharmaceutical products
6. Provides medical and health information
7. Informs customer or patient of the available equivalent generic products
8. Records prescription and files accordingly
9. Handles product-related inquiries and complaints
B. Services
1. Advises customer/patient on the proper use, intake, and storage of products.
2. Reconstitutes oral powder for suspension if required.
3. Conduct available health services that _______________________ offers
C. Store Supervision
1. Oversees total look, cleanliness and arrangement of stocks
2. Keeps over-all security of premises
D. Product handling
1. Monitors inventory of stocks
2. Prepares product orders based on the actual needs of store
3. Monitors and pulls out damage, defective and expiry products
4. Checks product appearance and manifestation of degradation
5. Accepts, checks and counts deliveries
E. Regulation
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

1. Allows FDA inspectors to enter the outlet premises and assists in their needs
2. Liaises with FDA in the renewal of license to operate
F. Sales
1. Checks and monitors correctness of sales
2. Gives inputs to enhance sales
G. Training
1. Orients new personnel
2. Coaches all personnel in giving good customer service and patient counseling.

H. Attends seminar to upgrade knowledge

STANDARD OPERATING PROCEDURE: ROLE OF PHARMACY ASSISTANT / CLERK

I. OBJECTIVE: To provide the role of pharmacy assistant/clerk

II. SCOPE: The SOP is applicable to pharmacy assistant/clerk
III. RESPONSIBILITY: Pharmacy Assistant / Clerk
IV. PROCEDURE:

A. Dispensing and Retailing

1. Greets, smiles and thanks the customer
2. Stays at the counter to assist customers
3. Sells, up sells and cross sells
4. Assists the pharmacist in dispensing products
5. Accepts and reads prescription
6. Refers prescriptions to pharmacist for checking, decoding and approval for
dispensing
7. Informs customer or patient on the available generic equivalent
8. Provides medication and health information
9. Offers new products to customers

B. Service
1. Conducts health services and simple health service
2. Handle customer’s complaints and helps settle it

C. Marketing and Promotions

1. Implements all current promotions
2. Familiarizes herself with community health promotions

D. Product handling
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

1. Conducts inventory once a month

2. Reports, notes and returns defective, expiry and damaged goods to suppliers
3. Merchandises and displays products
4. Accepts, checks and counts deliveries

E. Housekeeping
1. Keeps pharmacy clean at all times
2. Performs additional tasks/errands

F. Accounting
1. Records and reports sales to owner

STANDARD OPERATING PROCEDURE: ROLE OF OWNER

I. OBJECTIVE: To provide the role of owner /s

II. SCOPE: The SOP is applicable to the owner /s
III. RESPONSIBILITY: Business owner /s
IV. PROCEDURE:

A. Monitors inventory of products

B. Checks stock availability and movement

C. Manages financial resources, accounting and budgeting

D. Responsible for store look and overall store management

 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
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STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

STANDARD OPERATING PROCEDURE: DISINFECTION BEFORE ENTERING AND

WHILE INSIDE THE PHARMACY AREA/HEALTH AND SAFETY PROTOCOLS

II. OBJECTIVE: To provide a process of disinfection before entering and while

inside the pharmacy area
III. SCOPE: The SOP is applicable for the procedure of disinfection before entering
and while inside the pharmacy area
IV. RESPONSIBILITY: Customers/All personnel
V. PROCEDURE:

NOTICE TO THE CUSTOMERS

1. Properly wear your facemask

2. Disinfect your hands first with alcohol
3. Make sure you keep a distance of 1–2 meters between you and other
customers and anyone on the pharmacy staff.
4.. If you sneeze or cough, cover your nose and mouth with a handkerchief (which
you should discard in a suitable container and not reuse it) or with a flexed elbow.
5. Avoid shaking hands and close contacts while in the pharmacy
6. Prepare in advance the prescriptions you need to fill.

VI. QUALITY OF RECORDS: PRODUCT COMPLAINT LOGBOOK

VII. FORMS
VIII. END OF DOCUMENT
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

STANDARD OPERATING PROCEDURE: FIRE PREVENTION AND SAFETY

VIII. OBJECTIVE: To provide procedures for fire prevention and safety

IX. SCOPE: The SOP is only applicable for effective implementation of the procedures of
fire prevention and safety
X. RESPONSIBILITY: All employees
XI. PROCEDURE:

 Identify all potential ignition sources, ranging from hot surfaces to electrical
equipment. It is important to turn off all the appliances and devices to reduce
overheating when not in use or at the end of the day.
 Conduct regular inspections and maintenance of electrical equipment to minimize the
risk of malfunctions that could trigger a fire. This may involve routine inspections of
wiring, outlets, and other components to ensure they are in good condition. Repair
and replace if needed.
 Make sure that the fire extinguisher is not expired or working and stored in a
designated area, and ensure annual inspection. So that there can be no problem and
it can be used in case of emergency.
 All employees must be trained in fire prevention procedures including, how to use the
fire extinguisher and evacuate the building in the event of fire. It is also important to
report potential fire hazards such as broken electrical equipment and improper
storage of flammable materials.
 Maintain other fire safety equipment such as smoke detectors and sprinkler systems.
Check them regularly.
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

XII. QUALITY OF RECORDS: ANNUAL RENEWAL OF FIRE SAFETY INSPECTION

CERTIFICATE
XIII. FORMS
XIV. END OF DOCUMENT

STANDARD OPERATING PROCEDURE: POWER FAILURE CONTINGENCY PLAN

I. OBJECTIVE
To participate actively in Power Loss Emergency Plan; To provide procedure on
handling Power Outrage
II. SCOPE
Loss of Power; Scheduled Shutdown at the Facility; Emergency Outrage due to
Storms, Equipment malfunctions, human error
III. RESPONSIBILITY
 Pharmacist
 Pharmacy Assistant
 Owner/Manager
IV. PROCEDURE
1. Keep exit areas clear of items that impede egress in an emergency (i.e., chairs,
tables, boxes, equipment, etc).
2. Record Power Outage Details including the Date, Time, Duration,
Areas/systems affected.
3. Notify energy service provider.
4. Notify local emergency services of the power outage (police, fire)
5. Notify Facilities & Maintenance and Manager if applicable
6. Ensure all staff members are briefed including support pharmacist,
supervisor/manager and consider notifying off-shift personnel as well.
7. Ensure all clients have been made aware of situation.
8. Provide ongoing updates at regular intervals.
9. Turn off lights / computer equipment to prevent a surge when power returns.
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
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STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

10. Access resources as necessary (flashlights, portable radios manually operated

clinical equipment, etc).
11. Determine the ability of the store to continue provision of services (short term
and long term if necessary).
12. Once full or partial service is restored and under the direction
supervisor/manager (or inform others) will make the appropriate overhead
announcement:
a. “Attention please: The power supply has been (fully/partially) restored,
please report any concerns/issues to your immediate Supervisor/Manager.
13. Liaise with energy services provider on return to normal site functions
14. Facilities and Maintenance will help coordinate the return of the facility to normal
operations
15. Pharmacist/Supervisor/manager will conduct a debriefing of the incident. All
comments regarding this incident follow-up should be forwarded to the
appropriate facility personnel
V. END OF DOCUMENT

STANDARD OPERATING PROCEDURE: EMERGENCY PREPAREDNESS AND

CONTINGENCY PLAN
Objective
The purpose of this SOP is to establish procedures for effectively preparing for and
responding to emergencies within the pharmacy, ensuring the safety of personnel, products,
and the environment.
Scope
This SOP applies to all personnel, including employees, contractors, and visitors, present
within the pharmacy facility, as well as external stakeholders, including emergency
respondent and regulatory authorities.
Responsibilities

 The Pharmacist is responsible for coordinating emergency preparedness and response

activities and ensuring compliance with regulatory requirements.
 All personnel are responsible for familiarizing themselves with emergency procedures,
reporting emergencies promptly, and following instructions from designated emergency
response personnel.
 The Pharmacist and Manager or the Owner is responsible for maintaining emergency
response equipment, facilities, and systems in good working order.

Procedure
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

1.Emergency Planning:

a) Develop an emergency response plan outlining procedures for responding to various

types of emergencies, including fires, chemical spills, medical emergencies, and
natural disasters.
b) Identify potential emergency scenarios and assess associated risks to personnel,
products, and the environment.

2.Training and Education:

a) Provide regular training to all personnel on emergency procedures, including

evacuation routes, emergency contact information, and the use of emergency
response equipment.
b) Conduct drills and exercises to practice emergency response procedures and assess
personnel readiness.

3. Emergency Communication:

a) Establish communication protocols for reporting emergencies, including designated

emergency contact number and communication channels.
b) Ensure that communication systems are in place and functioning properly, including
phone systems and emergency notification systems.

4. Emergency Response:

a) Activate the emergency response plan immediately upon detection of an emergency

situation, following predefined procedures and protocols.
b) Evacuate personnel from the affected area to designated assembly points or safe
locations using established evacuation routes.
c) Initiate appropriate emergency response actions, such as firefighting, first aid, or
containment of hazardous materials, as necessary.

5.Post-Emergency Evaluation:

a) Conduct a post-emergency evaluation to assess the effectiveness of emergency

response procedures and identify areas for improvement.
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

b) Review the response to the emergency, including actions taken, response times, and
communication effectiveness.
6.Continuous Improvement:

a) Implement corrective actions and updates to the emergency response plan based on
lessons learned from post-emergency evaluations and feedback from emergency
respondent.
b) Regularly review and update emergency response procedures to address changing
risks, regulations, or facility conditions.

Documents
Reference documents related to emergency preparedness and response may include:

 Emergency response plan

 Evacuation maps and procedures
 Emergency contact list

STANDARD OPERATING PROCEDURE: TRAINING AND EVALUATION OF THE

EMPLOYEE
1. PURPOSE:
To describe the standard operating procedure of the training system of introducing a
newly appointed Pharmacist and pharmacy assistant & the existing employee of the
pharmacy according to their nature & environment of the job.
2. SCOPE
This SOP is applicable for all training and evaluation of all employees working at
RRA PHARMACY.

3. RESPONSIBILITY:
Pharmacist
4. PROCEDURE:

4.1 Orientation Program for newly employed employee.

4.1.1 Arrange an ‘Orientation Program’ for the newly
appointed employee.
4.1.2 Brief the employee on the organizational history, policy
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

management, administration during orientation.

4.1.3 Provide guidelines on the following topics according to
orientation program:
Company Flow Chart
Hygiene and Health requirements
Safety guides
Job responsibility & some general SOPs (e.g. Dress change
procedure)
4.1.4 Brief the employee about his/ her job description.
4.1.5 Assess the primary needs and provide training through
orientation program.
4.1.6 After completion of training, evaluate the trainee by an
exam & Asses the further needs for training and inform the
requirement for yearly training program.
4.2 Training Program of Existing Employee.
4.2.1 Assess the training needs for existing employee.
4.2.2 Prepare a training schedule.
4.2.3 Circulate the Yearly Training Schedule.
Hygiene & safety training.
PHARMACY SOP training etc.
4.2.4 Arrange the training program according to the schedule.
4.2.5 Record the training according to the SOP for training
records of the Pharmacist and Pharmacy Assistant.
4.3 Take signature of the trainer & all trainees in attendance sheet.

5.DOCUMENT:
All SOP and documents associated with training.

PERFORMANCE EVALUATION FORM (PERSONNEL)

Employee: _________________
Date: _____________________
Position____________________
PROFESSIONAL STANDARD EXCELLENT GOOD FAIR NEEDS IMPROVEMENT N/A
I.PROFESSIONALISM
Initiative
Appearance
Time Management
 ADDRESS: BARANGGAY SAN ISIDRO, BUENAVISTA,
GUIMARAS

STANDARD
OPERATING PREPARED BY: REAHLYN G. DAYADAY
PROCEDURE
CHECKED BY: RODGIN E. DELOSO

APPROVED BY: ED RAZZEL L. ANACITA

Follows Pharmaceutical Procedure

Promote understanding of the pharmacy assistant role and its
relationship to the roles of other.
Assess prescription for clarity and completeness by consulting with
the pharmacist
Demonstrate personal and professional integrity
Dependability
II.CUSTOMER CARE
COMMUNICATION
Verbal
Customer Service
Familiarity in Medical Terminology and Abbreviations
III.INVENTORY MANAGEMENT
Unpack Order/Verify Invoices
Ordering Protocol (Submission/receiving)
Regular monthly inventory monitoring
Check medicines for expiration dates.
IV.PHARMACEUTICAL SKILLS
Reconstitution
Used of Spatula and tablet Dispenser
Accuracy
Patient Profile
Fills prescription under supervision of a registered pharmacist
Cleans and maintain Pharmacy work areas