SARDAR PATEL INSTITUTE OF TECHNOLOGY
Munshi Nagar, Andheri(W), Mumbai-4000058
(Autonomous Institute, Affiliated to University of Mumbai)
SOFT SKILLS - I
7 Cs of Communication - Answer Key
Q. Do as directed:
1. We have an extensive menu with several options of cuisines to choose from. (Make it considerate by
using a 'You First' approach)
Ans. You can enjoy a variety of delicious cuisines from our extensive menu, carefully designed to cater to
your tastes and preferences.
2. Please complete the given project by the end of the week. (Make it complete and clear)
Ans. Please ensure that the project is completed and submitted by 25th March 2023, 5 PM.
3. Our company offers excellent customer service, and you should trust us with your needs. (Make it
concrete)
Ans. We’ve helped over 500 clients with their needs, and 98% of them have reported being satisfied with our
customer service.
4. Why did you miss the deadline? It was important that you submitted it on time. (Make it courteous)
Ans. I see the deadline was missed. Could you share what happened? Timely submission is important, and
I’d appreciate your feedback.
5. As wee move forward with hour knew product launch, we urge u 2 priortize stratejies that wheel
increase customar engagement. (Make it correct)
Ans. As we move forward with our new product launch, we urge you to prioritise strategies that will increase
customer engagement.
6. Our team is ready to assist with any questions you have. (Make it considerate)
Ans. If you have any questions or need assistance, our team is here to support you every step of the way.
Don’t hesitate to reach out.
7. All employees are required to attend a mandatory meeting next week. (Make it complete and clear)
Ans. All employees are required to attend the mandatory meeting on Monday, March 15th, 2022 at 10 AM in
the conference room to discuss new company policies.
8. We have won many competitions. (Make it concrete)
Ans. Our team has won 15 competitions over the past two years, including the prestigious National
Innovation Challenge and the Global Tech Expo.
9. Why didn’t you submit the report on time? You should have managed your time better. (Make it
courteous)
Ans. I noticed the report wasn’t submitted on time. Could you share if there were any challenges you faced?
Time management is crucial, and please feel free to reach out if you need any help.
10. According to the World Help Organization (WHO), health is "a estate of complete physical, metal
and social well-being.”. (Make it correct)
Ans. According to the World Health Organization (WHO), health is defined as ‘a state of complete physical,
mental, and social well-being.”
11.Your order will be shipped soon. (Make it considerate by using a 'You First' approach)
Ans. We understand how important your order is to you, and we’ll ensure it’s shipped out soon. You’ll
receive an update once it’s on its way.
12.We will contact you after the interview. (Make it complete and clear)
Ans. Thank you for your time. We will contact you by Friday, March 5th,2021 to let you know the results of
your interview.
13. Our smartphones are the best as we provide good storage. (Make it concrete)
Ans. We offer over 50 different models of smartphones, ranging from budget to premium, with features like
a 48MP camera and 6GB RAM. Our smartphones offer up to 512GB of storage, allowing you to store
thousands of photos, videos, and apps without worry.
14.You didn't do your part well in the project. You disappointed us. (Make it courteous)
Ans. I noticed that there were some challenges with the task you handled. Let’s work together to address
these issues and ensure we’re on track for next time.
15.Complete your assignment by the end of the day. (Make it complete and clear)
Ans. Please ensure your assignment is completed and submitted on Moodle by 5 PM today, i.e. 02
September 2020.
16.We offer a wide range of books. (Make it concrete)
Ans. We have over 1,000 books in our collection, ranging from fiction and non-fiction to academic texts and
rare editions.
17.Finish the project as soon as possible. (Make it courteous)
Ans. I understand you’ve been busy, but it would be great if you could prioritise completing the project by
the end of this week. Let me know if you need help with anything.
18.You have an appointment with the principal next week. (Make it complete and clear)
Ans. Your appointment with the Principal, Dr. Kamatkar is scheduled for Thursday, 7 March 2008, at 10:00
AM in the Principal's Office. Please ensure you arrive on time.
19.We are introducing a new policy soon. (Make it complete)
Ans. Starting from May 2021, we are implementing a new policy regarding remote work. Employees will be
required to work in-office three days per week. More details will be shared in an upcoming meeting
20.You filled the membership form wrong. (Make it considerate by using a 'You First' approach)
Ans. There may have been a mistake on your membership form. Please check and resubmit. Let us know if
you need any assistance.
Q. Make the following sentences direct and impactful by eliminating wordiness (Make them concise):
1. I am writing to inform you that we have received your request, and we want to acknowledge that we
are currently working on reviewing it. Rest assured, we will respond to you with an update as soon as
we have fully assessed your request.
Ans. We have received your request and are currently reviewing it. We will provide an update once the assessment is
complete.
2. I wanted to take a moment to bring to your attention the fact that we have noticed a significant
decline in employee morale recently, which we believe is largely due to the ongoing workload
imbalance, and we are actively working on finding a solution to address this issue in the near future.
Ans. We have noticed a decline in employee morale due to an ongoing workload imbalance and are working on a
solution.
3. As we move forward with the current project, I would like to make you aware that we are currently in
the process of gathering all the necessary materials and resources to ensure that we can proceed
without any delays, and we will update you once everything is ready to begin.
Ans. We are gathering the necessary materials and resources to proceed with the project and will update you once
everything is ready.
4. In order to better align with our marketing goals and objectives, it is essential that we fully
understand the preferences and behaviors of our target audience, which will allow us to create a more
targeted and impactful strategy moving forward.
Ans. To align with our marketing goals, we must understand our target audience’s preferences and behaviors to create
a more effective strategy.
5. I would like to take the opportunity to emphasize that the financial reports for the last quarter have
been completed and reviewed in detail, and we are now prepared to present the findings to you for
your review and any necessary feedback.
Ans. The financial reports for the last quarter are complete and reviewed. We are ready to present the findings for your
feedback.
6. After a thorough examination of the contractual agreement and considering all the relevant legal
stipulations and clauses, we would like to inform you that we have identified certain areas that may
need further clarification and would appreciate your input to resolve them in the most efficient
manner possible.
Ans. After reviewing the contract, we’ve identified areas needing clarification and would appreciate your input to
resolve them.
7. It is essential to acknowledge that, in order to remain competitive in today’s rapidly changing market,
we need to continuously adapt our strategies, refine our approaches, and remain flexible in
responding to market shifts so that we can continue to meet the evolving needs of our customers.
Ans. To remain competitive, we must continuously adapt our strategies and respond flexibly to market shifts to meet
customer needs.
8. Upon evaluating your overall performance over the past quarter, it is clear that while you have made
significant contributions in certain areas, there are still several aspects of your work that require
further attention and improvement, which we can discuss and address during our upcoming meeting.
Ans. Your performance over the past quarter shows significant contributions, but there are areas needing
improvement, which we will discuss in our upcoming meeting.
9. As part of our ongoing efforts to create a more engaged and motivated workforce, we are actively
seeking new ways to improve internal communication, foster a sense of teamwork, and provide
employees with the support they need to perform at their highest potential, which will contribute to
the overall success of the organization.
Ans. We are working to improve internal communication, foster teamwork, and support employees to enhance
performance and contribute to the organization’s success.
