Operations Manual Example
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ScribdTranslationsOperations Manual Example
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ScribdTranslationsActivities:
1. In groups, create a basic operational manual on letter-sized paper.
company in the sector (floriculturist) that includes:
1. Introduction
Objective
Scope
2. Organization
Organizational Structure
Roles and Responsibilities
3. Operating Procedures
4. Safety Rules
5. Quality Control
6. Documentation and Records
7. Training
8. Equipment Maintenance
9. Review and Update
10. Annexes
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Example:
Organizational Structure
General Manager: Responsible for the strategic and operational direction of the company.
Production Manager: Supervises the cultivation and harvesting activities.
Quality Manager: Responsible for ensuring that products meet quality standards.
Sales and Marketing Manager: Responsible for the marketing and promotion of the products.
Maintenance Manager: Takes care of the proper condition of the equipment and facilities.
Field Personnel: Performs daily tasks of cultivation and care of the flowers.
Administrative Personnel: Manages accounting and human resources.
Roles and Responsibilities
General Manager: Makes strategic decisions, coordinates the departments, and supervises the
overall performance.
Production Manager: Plans and coordinates the planting, care, and harvesting of flowers.
Quality Manager: Implements and supervises quality controls at each stage of the process.
Sales and Marketing Manager: Design sales strategies and manage customer relationships.
Maintenance Manager: Conducts periodic equipment inspections and coordinates
repairs.
Field Personnel: Plant care, watering, fertilization, and harvesting.
Administrative Personnel: Document management, payroll, and financial resources.
3. Operational Procedures
Cultvo:
Land preparation.
Sowing.
Irrigation and fertilization.
Pest and disease monitoring.
Harvest
Identification of the optimal moment for harvesting.
Cutting techniques and post-harvest handling.
Marketing:
Direct sales and distribution strategies to retailers.
Order management and customer service.
4. Safety Standards
Mandatory use of personal protective equipment (gloves, masks, goggles).
Training in the safe handling of tools and machinery.
Signage of risk areas.
Emergency response protocol (fires, accidents).
5. Quality Control
Visual inspection of the flowers before harvesting.
Freshness and durability tests.
Batch registration and tracking of customer complaints.
Periodic reviews of production processes.
6. Documentation and Records
Daily activity log in the field.
Formats for quality control.
Documentation of training conducted.
Equipment maintenance log.
7. Training
Induction program for new employees.
Periodic workshops on cultivation techniques and security.
Training in customer service and sales.
8. Equipment Maintenance
Preventive and corrective maintenance program.
Maintenance record completed.
Responsibility of the maintenance supervisor in the supervision of equipment.
9. Review and Update
Review of the manual every six months.
Updates according to changes in regulations or processes.
Implementation of staff suggestions.
10. Annexes