John B. Lacson Foundation Maritme Univ.
07 October, 2008 / Customer Support & Training
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Our Vision
We at Abacus will be the Number One facilitator for the travel and leisure industry.
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Our Mission
We must: Grow our business aggressively Market & deliver world-class solutions and services that enable our customers so as to exceed their expectations. Create unmatched value for our employees, customer, shareholders, business partners and communities with which we work. Lead industry transformation Leverage our presence in all Asia-Pacific markets to create sustainable competitive advantage.
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Our Values:
Integrity
Competence Teamwork Passion for Excellence Entrepreneurship
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Industry Partners
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Widest Coverage
Pakistan Nepal Laos China
Korea
Taiwan Hong Kong
Bangladesh India Sri Lanka
Vietnam Thailand
Philippines
Cambodia Brunei
Malaysia Singapore Indonesia
Over 15,000 Travel Agency locations in 25 markets
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Robert Bailey - President and CEO Abacus International Private Limited (AIPL)
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Locations:
ABACUS Phils.
Clark,
Pampanga
Makati
Cebu
Davao
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Annex H
2008 ADSP TABLE OF ORGANIZATION
ADSP BOARD
Executive Committee President General Manager
Executive Secretary
Finance & Admin Manager
Business Solutions Manager
Airline & Agency Sales Manager
Marketing Manager
Cust Supp & Trng Manager
Tech Supp & Opns Manager
Accountant Accounts Analyst FAD Asst
Sys Spclst Supvr Sales Supervisor Sr Programmer Programmer Sr System Spclst Sys Supp Spclst Jr. Buss Solutions Engr
Sr Mktg Exec Marketing Exec Jr Mktg Exec
Training Spclst
Sr Sales Executive Sales Executive Sales Assistant
Cust Supp Assistant Manager CEB/DVO Sub NMC Supervisor Sr Cust Supp Exec Cust Supp Exec Cust Supp Asst Sr Sales Exec Sales Executive Cust Support Exec Tech Supp Engr Jr System Spclst Sr Tech Supp Ofr Tech Supp Engr Jr Tech Supp Engr Tech Supp asst Tech Supp Supvr
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Demetrio Silverio - President Abacus Distribution System Phils.
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Kirby Hartigan-Go - General Manager Abacus Distribution System Phils.
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CRS and GDS
CRS is an interactive electronic system linking individual travel agencies to a central, airline-owned computer. GDS provides access to airlines, hotel and car vendors, cruises, rail inventory and data, flight schedules, fares and ticketing and other travel information.
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ACCESS
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Abacus Whiz
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Abacus Space
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CONTENT
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Abacus Whiz 4.5
Availability Mask
Create PNR Mask
Terminal address
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Features
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Features
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Features
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Features
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Features
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Lets Get Started
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Basic Reservation Work Flow
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Passcode
Step 1
Step 2
SI8895 (Enter)
SO (Sine-Out)
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Keyboard
Special keys
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Keyboard
Special keys
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Keyboard
Special keys
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Keyboard
Special keys
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Encode
Encode
City name W/CCKUCHING
Airline name
W/ALTHAI AIRWAYS
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Decode
Decode
City code W/*GOI
Aircraft Equipment
W/EQ*747
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Decode
Decode
Airline code W/*NH
Airline numeric code
W/*16
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PNR
MANDATORY FIELDS 5 Mandatory Fields must be completed before End Transaction. It can be done in any order. P R I N T PHONE RECEIVED FROM ITINERARY NAME TICKET OPTION (6PATTY) (N*NM1/JM or press F1) (2Y1) (ESCUDERO/FRANCIS MR) (7TAW11JUL/)
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Basic Reservation Work Flow
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Availability Display
108DECMNLHKG
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Availability Display
108AUGMNLBKKSQ
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Continuation Entries
General Avail
More flights 1*
Direct Access Avail
1*
Next day flight
Previous day Alternate date
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11 105JUL
11
11 105JUL
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Basic Reservation Work Flow
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Selling Command
Confirm 1M2 Line number from the General or Direct Access Booking class Number of passenger who will occupy seat Function identifier to book
Waitlist
2Y13LL
Add if the required booking code is fully booked
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Selling Response:
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Itinerary Modification
Cancel Segment X1
X23 or X4/9
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Basic Reservation Work Flow
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Name Field & Other Mandatory Fields
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Name Field
Adult Passenger: Child Passenger: Infant Passenger: PARKER/PETER MR PANGILINAN/MIEL MIST*C3 /CRUISE/SURI MIST*18
Passenger Title:
MR MS MSTR MIST Male Adult Female Adult Male Child or Infant Female Child or Infant
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Name Field
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Ticketing Field
TAW Field: 7TAW22AUG/
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Phone Field
Phone Field:98125628-A/ABACUS TRAVEL/JM (F1 = N*NM1/)
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Receive Field
Receive From Field: 6<agent name> e.g. 6MANU
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Basic Reservation Work Flow
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End Transaction
To Save the PNR: ER - system will return an Abacus record locator
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Ignore & Retrieve
To Update or Refresh the PNR: IR
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PNR Creation Quick Guide
Step 1: Step 2: Step 3: Step 4: Step 5: Step 6: Step 7: Availability Sell Seats 113MARMNLTPEBR 2L14
Add Names BAS/TRICIA MS Assign Option 7TAW11JAN/ Add Phone 98125628-A/ABACUS TRAVEL/JM or Press F1 Receive PNR 6CHICO End PNR ER
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PNR Retrieval
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PNR Retrieval
By Last Name
*AQUINO *<line number> - to select a name if theres a similar list
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PNR Retrieval
By Abacus Record: *KAGXUY
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Secondary Retrieval
By Airline Record Locator: QPR/*BZS6AF
AA/AI/AZ/BI/BR/CI/CX/GA/GF/IC/KA/MH/MI/OZ/PK/ PR/SQ/9W
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PNR Endorsement
Wholesale Ticketing 5WT-PCC/ON 5WT-PCC/OFF - To activate - To deactivate
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Claim-It PNR
Ability of the airlines to release ownership of airline created PNR to the agents No need to call for modifications No need to create passive segments for ticketing To view the latest participants type Y/CLM
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Claim-It PNR
For retrieval entry type Y/CLM/QNW QNW - Triple airline character code
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Group Product
Group Request - MH
Group Claim - BA, BI, CO, GF, LH, MI, NW, SQ
Group Push
- PR, MH
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OSI/SSR/Virtually There
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Other Services Information (OSI)
Any information that need to be advised to the airline. Does not require any reply
3OSI SQ CTCH MNL 7112433 (to advise home contact)
3OSI CX CTCB MNL 8887788 UNILEVER PHILS/MONETTE (to advise the business contact)
3OSI PR CTCA HKG Holiday Inn Hotel (to advise hotel contact abroad) 3OSI YY CTCM 639178220488/PAX (to advise mobile contact) Do not use * . ( ) symbols.
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Other Services Information (OSI)
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Special Service Request (SSR)
Request on behalf on the client (meal or generic seat request) Applicable to all live with confirmed segments only Requires an action from the airline To check meal codes
DU*/MLS To check special meals DU*/SPM To request 3VGML1.1 3NSSW2.1,4.1 3SPML1/NO PORK3.1
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Special Service Request (SSR)
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Virtually There
An internet base facility to view the passengers booking.
To input the e-mail address Step1: Step2: Step3: [email protected]/DEA 6LISA EMR
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Virtually There
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E-mail PNR
[email protected]/MANU - override default e-mail add [email protected]/ROBERT - carbon copied [email protected]/AMIE - blind copied
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E-mail PNR
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E-mail PNR
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E-mail PNR
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Abacus Virtually There - Weather Forecast
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Abacus Virtually There - Flight Tracker
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Abacus Virtually There - Flight Tracker
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E-mail PNR
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Paper Ticket Image
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E-mail PNR
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Abacus Virtually There
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Miscellaneous
Time Display: T*ORD
TET1800FCO/MNL
TETLHR/MNL
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Miscellaneous
Weather Info: WEA/WV*BNE WEA/WX*SFO
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Miscellaneous
10 Closest Airport: W/-CYMILAN,IT
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Direct Reference System
Y/MKT/PH1 - Local DRS
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Fares and Pricing
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Fare Quote (FQ)
FQMNLSFO10OCT-PR
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Rule Display (RD)
RD1
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PNR Pricing
Step 1 - Retrieve the PNR *JRBBCN - by Abacus record locator *-CONTY - by last name
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Fares and Pricing
Step 2 - Autoprice the PNR
WPABR
or
WPABRMUSD
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Other Services
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Philippine Airlines and Other Domestic Carriers
DOMESTIC BOOKING and TICKETING FACILITY The ONLY CRS that allows you to make reservations and issue domestic tickets of Philippine Airlines.
Aside from PR, you can also book domestic flights of Air Philippines and Asian Spirit & South East Asian Airline
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Low Cost Carriers
JETSTAR ASIA AIRWAYS (3K) JETSTAR AIRWAYS (JQ) VALUAIR LTD (VF) AIR ASIA (AK)
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Access Rail
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Access Rail
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Whiz Hotel Rental
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Whiz Car Rental
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Travel Secure
AIG Philam (PL)
ASSIST Card (GA)
BLUE CROSS (PZ)
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FareX Online Fare Sheet
http://www.abacusfarex.com
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Accounting System
Smart Back-Office Solution (SBOSS)
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Client Base
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Sample Abacus PNR
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Training & Support
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Training
Abacus Basic Reservation (ABR) I & II Abacus Automated Ticketing (AAT) Abacus Non-Air Course (ANC) PR TAT (Domestic Ticketing Class) Abacus For Tourism Students (AFTS) Agent Self-paced SystEms Training (ASSET) Daily Abacus Class (DAB) Night Abacus Class (NAB)
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Support
HELPDESK
MNL - 02-812-5628 - [email protected] CEB - 032-2335762-63 - [email protected] DVO - 082-2214860
ADMIN - 02-848-3890 - 93 (MNL)
www.abacus.com.ph
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Thank You
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