Welcome to your Virtual Classroom Live Session!
SAP Business Partner in CRM 3.0 -
Technical overview of
Data Exchange
Session start: 5 pm CET
Approx. duration: 60 min
Trainer: Carmen Bolz
Ulf Hoffmann
Please note that we are recording this live session!
Your Instructors
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Carmen Bolz
Info Development & Product Management
mySAP CRM Common Relationship Data
Ulf Hoffmann
Development
mySAP CRM Common Relationship Data
SAP AG 2002, Technical overview of data exchange
E-Learning Series - Overview
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
Part 1:
Technical overview of data exchange
Part 2:
Debugging session for data exchange
Part 3:
Data exchange for customer enhancements
SAP AG 2002, Technical overview of data exchange
Prerequisites
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
Required:
Technical understanding
Basic know-how in data exchange
Know the content of the following Virtual Classroom session:
SAP
Business Partner in CRM 3.0 - Data Exchange V00212
SAP AG 2002, Technical overview of data exchange
Objectives
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
After completing this course you will be able to:
Describe the Integration Architecture for the data exchange of business
partners
Understand the structure of messaging BDocs for business partners
Explain the data exchange scenario from R/3 to CRM and vice versa
SAP AG 2002, Technical overview of data exchange
Session Overview
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
Integration Architecture
Messaging BDocs
Data exchange from R/3 to CRM
Data exchange from CRM to R/3
Topic 1
SAP AG 2002, Technical overview of data exchange
Topic 2
Topic 3
Topic 4
Integration Architecture
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
Flow with
sBDoc
R/3 Adapter
External interfaces (XML, IDoc)
Both XMLand IDocs can be
generated from the ABAP
complex data type used to
define the external
interface
XIF Adapter
Mapping:
sBDoc
mBDoc
Flow with
mBDoc
CRM Adapter
CRM
CRMserver
server
Simple intelligent
Replication
Mobile
MobileClient
Client
External interfaces (XML, IDoc)
XIF Adapter
SiteTypes
R/3 Adapter
Mapping:
mBDoc
sBDoc
Flow with
sBDoc
Mobile
MobileClient
Client
CDB Service
Replication/
Realignment
Outbound Adapter
SAP AG 2002, Technical overview of data exchange
Session Overview
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
Integration Architecture
Messaging BDocs
Data exchange from R/3 to CRM
Data exchange from CRM to R/3
Topic 1
SAP AG 2002, Technical overview of data exchange
Topic 2
Topic 3
Topic 4
Messaging BDocs
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Messaging BDocs consist of two parts:
Classic part
Modeled
with BDoc Modeler: /1CRMG0/CRMW_BUPA_HEAD002 for BUPA_MAIN
Generated
Includes
hierarchical segment structure
fields for MW-Services: All fields relevant for replication
BDoc Extension
Complex
DDIC structure: BUS_EI_MAIN for BUPA_MAIN
Includes
application data (business parter, BP relationships)
Monitoring with SMW01
Both
BDoc parts
Flow
context
Error
messages
SAP AG 2002, Technical overview of data exchange
Complex structure
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HEADER =========================> identifier, task
CENTRAL_DATA ==================> SAP_ABA components of BP
COMMON =======================> data structure
DATA
DATAX
BANKDETAILS ===================> data table
CURRENT_STATE =========> table complete?
Table with data
TASK
=========> for each line
DATA_KEY ======> identifier
DATA
=========> data structure
DATAX =========> update flag/field
CRMDATA =========================> CRM components of BP
Task for whole object
Current state flag for each table
Task for each line
Update flags for each field of a data stucture
Documentation within SE11 for BUS_EI_EXTERN
SAP AG 2002, Technical overview of data exchange
Question and Answer
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
Question 1:
Whats the function of the classical
BDoc part?
Answer:
The classical BDoc part decides if the CRM validation has to be
called
The classical BDoc part is evaluated by the replication
The classical BDoc part includes the data for the mobile client
Topic 1
Topic 2
SAP AG 2002, Technical overview of data exchange
Topic 3
Topic 4
Question and Answer
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
Question 1:
Whats the function of the classical BDoc part?
Answer:
The classical BDoc part decides if the CRM validation has to be
called
The classical BDoc part is evaluated by the replication
The classical BDoc part includes the data for the mobile client
Topic 1
Topic 2
SAP AG 2002, Technical overview of data exchange
Topic 3
Topic 4
Session Overview
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
Integration Architecture
Messaging BDocs
Data exchange from R/3 to CRM
Data exchange from CRM to R/3
Topic 1
SAP AG 2002, Technical overview of data exchange
Topic 2
Topic 3
Topic 4
Data exchange from R/3 to CRM (I)
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
R/3
R/3
Customer master
1
BTE
3
2
Mapping to
complex
structure
Mapping to
BAPIMTCS
SAP AG 2002, Technical overview of data exchange
MW
Filter
PlugIn
qRFC
Modules and Customizing within R/3
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1) Publication: BTE 1321 = PI_BP_CUSTOMER_BTE_1321 (TBE31).
PI_BP_MAP_CUST_TO_BUPA: fill complex structure (TYPE-POOL
BUSEI).
2) PI_BP_MAIN_TO_BAPIMTCS / PI_BP_REL_TO_BAPIMTCS creates
BAPIMTCS = MW data format enables the use of generic tools for
filtering and RFC data transfer.
3) Transfer BAPIMTCS to MW, i.e. CRS_SEND_TO_SERVER.
The MW filter CRM_FILTER_DOWNLOAD_DATA deletes BAPIMTCS Filter
conditions maintained within CRM transaction R3AC1. Transferred to
CRMFILTAB within R/3.
4) Determine logical destination (CRMRFCPAR) for the qRFC.
5) Queuenames: R3AD_CUSTOME*** for customers and contacts.
*** = customer number (Default: leading 0 up to 10 digits in the case of
numbers; number of digits customizable in CRMQNAMES)
SAP AG 2002, Technical overview of data exchange
Data exchange from R/3 to CRM (II)
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
CRM
qRFC
R/3 Adapter - BP
7
Mapping to mBDoc
CRM
Adapter
10
R/3 Adapter - MW
8
Online Flow
BP Inbound
11
12 BP Outbound
SAP AG 2002, Technical overview of data exchange
13
Replication
CRM
Modules and Customizing within CRM
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6) RFC calls BAPI_CRM_SAVE. MW calls R/3 Adapter for objects
CUSTOMER_MAIN or CUSTOMER_REL (R3AC1):
BUPA_MWX_BDOC_DOWNLOAD_R3A.
7) Unpack BAPIMTCS by CRM_BUPA_BAPIMTCS_TO_MAIN /
CRM_BUPA_BAPIMTCS_TO_REL.
8) Call MW Flow: SMOF0_NEXT_GENERATION_HANDLER.
9) MW Flow determines application function module (SMW3BDOCIF) for
BDoc validation.
BUPA_MAIN:
CRM_BUPA_MAIN_VAL
BUPA_REL:
CRM_BUPA_REL_VAL
10) Interfaces include MW, CRM, and SAP_ABA specific parameters. MW:
(administration, error messages, classic BDoc part). CRM: CRM
specific BP enhancements SAP_ABA: central BP parts. => Decoupling
during BP inbound processing (reuse, e.g. R/3).
SAP AG 2002, Technical overview of data exchange
Modules and Customizing within CRM
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
11) Validate and save BDoc data via BAPIs. Return of BDoc status and
messages to MW.
MW calls BAPI_TRANSACTION_COMMIT or
BAPI_TRANSACTION_ROLLBACK.
12) BP outbound processing creates a new BDoc, triggered by BADIs that
have been registered during the BAPI calls.
13) BP outbound processing starts new flow context. No BDoc validation
as in (9) but BDoc notification. Publication of changes to other
adapters and the mobile client.
SAP AG 2002, Technical overview of data exchange
Monitoring BDocs with SMW01
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1. Change customer within R/3
2. Use the transaction CRMM_BUPA_MAP in the CRM system in order to
map the customer number to the GUID
3. Start SMW01 with this GUID as root ID
4. Result shows all BDocs for this customer / BP
SAP AG 2002, Technical overview of data exchange
Question and Answer
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
Question 2:
What happens if a filter-relevant field has
been changed so that the data can now
pass through the filter?
Answer:
The BP can never be replicated to CRM
The BP has to be transferred to CRM in its current state with all data
Only the changed data of the BP is sent from R/3 to CRM
Topic 1
Topic 2
SAP AG 2002, Technical overview of data exchange
Topic 3
Topic 4
Question and Answer
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
Question 2:
What happens if a filter-relevant field has been changed so
that the data can now pass through the filter?
Answer:
The BP can never be replicated to CRM
The BP has to be transferred to CRM in its current state with all data
Only the changed data of the BP is sent from R/3 to CRM
Topic 1
Topic 2
SAP AG 2002, Technical overview of data exchange
Topic 3
Topic 4
Integration Architecture
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
Flow with
sBDoc
R/3 Adapter
XIF Adapter
Mapping:
sBDoc
mBDoc
Flow with
mBDoc
CRM Adapter
CRM
CRMserver
server
Simple intelligent
Replication
Mobile
MobileClient
Client
XIF Adapter
SiteTypes
R/3 Adapter
Mapping:
mBDoc
sBDoc
Flow with
sBDoc
Mobile
MobileClient
Client
CDB Service
Replication/
Realignment
Outbound Adapter
SAP AG 2002, Technical overview of data exchange
Session Overview
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
CRM 3.0 Integration Architecture
Messaging BDocs
Data exchange from R/3 to CRM
Data exchange from CRM to R/3
Topic 1
SAP AG 2002, Technical overview of data exchange
Topic 2
Topic 3
Topic 4
Data exchange from CRM to R/3 (I)
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
CRM
CRM
BP master
1
BADI
MW
Mapping BP to
BDOC
Online Flow
qRFC
Replication
3
4
R/3 Adapter - BP
Select data
6
R/3 Adapter - MW
Mapping to
BAPIMTCS
qRFC
SAP AG 2002, Technical overview of data exchange
Modules and Customizing within CRM
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
1) Publication via BADI implementations (BUPA_MWX_SAVE, SE19). BP outbound
processing: BUPA_MWX_BDOC_CREATE, creates complex structure and BDoc.
2) BDoc transferred to MW by method cl_smw_mflow=>process_outbound. Flow started
within MW via qRFC with destination NONE.
3) Depending on subscription (TA SMOEAC) MW Flow calls the R/3 adapter.
4) Call application again, in order to translate the BDoc into BAPIMTCS structures.
Therefore within table SMOFUPLMAP two upload modules are registered,
BUPA_MWX_BDOC_UPLOAD_MAIN_R3A for the BPs and
BUPA_MWX_BDOC_UPLOAD_REL_R3A for the relationships.
5) Enhancement of BDoc data, e.g. contact data.
6) Translation into BAPIMTCS structures by CRM_BUPA_MAIN_TO_BAPIMTCS and
CRM_BUPA_REL_TO_BAPIMTCS. Resend BAPIMTCS to the MW R/3 adapter.
7) qRFC into R/3. Destination: SMOF_READ_SMOFERPSH with parameter I_SITETYPEID
= SMOFERPSITE. The queuename is CSABUPA*** or. *** is the BP ID with leading 0
in the case of only digits. CSA_MASS_BUPA in the case of mass BDocs.
SAP AG 2002, Technical overview of data exchange
Data exchange from CRM to R/3 (II)
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R/3
10
qRFC
9
Customer master
BP master
SAP AG 2002, Technical overview of data exchange
Mapping to
complex
structure
MW
PlugIn
R/3
Modules and Customizing within R/3
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8) RFC calls CRM_UPLOAD_TRIGGER within R/3.
MW calls COM_BUPA_MAIN_INBOUND for the BPs or COM_BUPA_REL_INBOUND for
relations (registered in SMOFSUBTAB).
9) Depending on COM_BUPA_CALL_FU entries inbound processing for:
Customer master: PI_BP_PROXY_BAPI_CUSTOMER uses PI_BP_BAPIMTCS_TO_MAIN and
PI_BP_BAPIMTCS_TO_REL in order to create the complex structure (TYPE-POOL BUSEI).
BP (>=4.6C): COM_BUPA_MAIN_BP_INBOUND creates the complex DDIC structure with
COM_BUPA_BAPIMTCS_TO_MAIN, saves data with COM_BUPA_CONV_EI2BAPI.
(COM_BUPA_REL_BP_INBOUND, COM_BUPA_BAPIMTCS_TO_REL and
COM_BUPR_CONV_EI2BAPI for relationships).
10) Status is sent back to CRM within COM_BUPA_MAIN_INBOUND via
CRS_SEND_TO_SERVER
Mapping
R/3:
Tables: CRMKUNNR for customers, CRMPARNR for contact persons
CRM: Transaction CRMM_BUPA_MAP
Tables: CRMM_BUT_CUSTNO, CRMM_BUT_CONTNO
SAP AG 2002, Technical overview of data exchange
Question and Answer
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Question 3:
Before the data is transferred from CRM
to R/3, the R/3 adapter sometimes
selects additional data from the data
base. Why is the BDoc data enhanced?
Answer:
Because the BDoc includes no data but only the relevant identifiers.
When the data of a contact relationship is exchanged, the R/3
system needs to know the data of the person as well.
Topic 1
Topic 2
SAP AG 2002, Technical overview of data exchange
Topic 3
Topic 4
Question and Answer
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
Question 3:
Before the data is transferred from CRM to R/3, the R/3 adapter
sometimes selects additional data from the data base.
Why is the BDoc data enhanced?
Answer:
Because the BDoc includes no data but only the relevant identifiers.
When the data of a contact relationship is exchanged, the R/3
system needs to know the data of the person as well.
Topic 1
Topic 2
SAP AG 2002, Technical overview of data exchange
Topic 3
Topic 4
Event Logic of BP Inbound/Outbound Processing
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CRM: Transaction CRMC_BUT_CALL_FU
Events:
CRM
Inbound (Validation: Calls BP Inbound incl. BAPIs)
CRM
Outbound (fill structure)
More
for customer appends, R/3 adapter and extraction
R/3: Transaction COM_BUPA_CALL_FU
Events:
R/3
Object Inbound (BP or Customer)
Mapping
Inbound (BP, Filter, number range)
Mapping
Outbound (BP, fill structure)
R/3
Object Outbound (BP, call MW)
More
for customer appends and extraction (BP)
SAP AG 2002, Technical overview of data exchange
CRM: Transaction CRMC_BUT_CALL_FU
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SAP AG 2002, Technical overview of data exchange
Extractors for Initial Load, Request, and Direct Send
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R/3
Customer
(CRMSUBTAB)
CUSTOMER_MAIN
BP
/ REL: PI_BP_CUSTOMER_MAIN_EXTRACT
(CRMSUBTAB)
BUPA_MAIN
CRS_BUPA_MAIN_EXTRACT
BUPA_REL
CRS_BUPA_REL_EXTRACT
CRM
1) Select GUIDs (CRMSUBTAB)
BUPA_MAIN
CRM_BUPA_MAIN_EXTRACT_GUIDS
BUPA_REL
CRM_BUPA_REL_EXTRACT_GUIDS
2) Select data within R/3 adapter, (TA R3AC1)
BUPA_MWX_BDOC_DOWNLOAD_R3A calls:
CRM_BUPA_MAIN_EXTRACT_FILL, CRM_BUPA_REL_EXTRACT_FILL
Direct Send uses Report CRM_BUPA_SEND_BP, can be replaced by
request
SAP AG 2002, Technical overview of data exchange
Summary
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
You are now able to:
Describe the Integration Architecture for the data exchange of business
partners
Understand the structure of messaging BDocs for business partners
Explain the data exchange scenario from R/3 to CRM and vice versa
SAP AG 2002, Technical overview of data exchange
Question and Answer
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
Feedback Question:
Do you consider this session as helpful?
Answer:
Yes, very helpful.
Yes, it was okay.
No, I expected something else.
Topic 1
Topic 2
SAP AG 2002, Technical overview of data exchange
Topic 3
Topic 4
E-Learning Series - Overview
Hotline EMEA 0041-21-620-7750, AMERICAS 001-800-647-9383, ASIA PACIFIC 00972-3-687-3030
Part 1:
Technical overview of data exchange (V00279)
Part 2:
Debugging session for data exchange
Part 3:
Data exchange for customer enhancements
SAP AG 2002, Technical overview of data exchange
