Products Offered
IT Solutions
PRODUCTS :
Complete solution for call center
Introduction:-
The Call Centre, which operates round-the-clock, could be
accessed by simply dialing <number>.
"Talk To The People Whose Business Is Talking To People“
Our slogan says it all really because since years we have been
taking calls on behalf of companies all over the world and from
overseas and we really are experts at talking to your customers.
.
Objectives :-
What is VoIP ?
Advantages of VoIP in Call
Centers.
Facilities Provided by VoIP in
Call Centers
Solutions
What is VoIP?
Voice Over Internet Protocol (VoIP) has been discussed for years.
But this technology is beginning to play an important role in
contact/call centers worldwide. By providing a means to cut costs and
simplify management.
VoIP is a viable technology for Inbound / Outbound, distributed call
centers, for inbound centric call centers, and remote agents.
These environments can benefit greatly from lower long term cost of
ownership.
Advantages of VoIP in Call Centers.
Advanced ACD
Interactive Voice Response
Monitoring & Voice Logging
Predictive, Automatic, Preview dialers
TECHNOLOGIES USED:
Asterisk
C++
PHP
MySQL
PERL, AGI,
Why our solution is better then other solution ?
Because we are the creators
- We can provide customize solution as per your
requirements.
- We will give you the technical support.
- Support for future features request and regular
modifications.
Asterisk is worldwide appreciated open source for VoIP
technology which we are using for our solution.
Our solution is using multiple codec which will improve
the quality of the audio and video and will reduce the
required bandwidth usage.
Our solution provides recording facility.
Excellent Audio, Video quality
jitter buffering
echo cancellation
Unlimited users can use our application concurrently
End To End IT Solution Provides you with…
VoIP offers features and services
that are not available with a
traditional phone. Also you need
not maintain and pay the
additional cost for a line just to
make telephone calls. With many
VoIP plans you can talk for as
long as you want with any person
in the world.
Tirth InfoTech provides VoIP
services in different following
sessions:
Outbound Call Center
Solutions (Domestic &
International)
VoIP Billing
IP-PBX System with CDR
PBX System (PRI) with CDR
Video Calling
Web Callback
IVR Designing
Inbound Call Center Solution
(Domestic & International)
VIDEO- Calling
We are the distributors of this
breakthrough videocalling
technology over internet,
would be the best mentor for
the same. We can always
provide a personalized solution
for, a customized method in all
ways regarding this technology.
Our solution has the
competence of open source
Telephony infrastructure. Thus
getting an edge over the
competition technology.
Moreover we are a cost cutting
technology as one would find
the cost quite low compared to
other leading solutions offered.
Voice Over Internet Protocol (VoIP)
Asterisk Based Telecom
VoIP Solutions
Gateway Call Center Solutions
Asterisk also provides various It is asterisk based call
VoIP call center is an
Voicemail services like Directory center software solution
extremely flexible platform
Assistance, Call Queuing, Call designed to maximize the
that can operate in several
Conferencing, Interactive Voice productivity, efficiency and
different telephonic
Responses, Caller ID services, effectiveness of your virtual
environments. Multiple
Call Waiting, Call Forwarding, VOIP call center.
telephone and automated
Anonymous call rejection, three-
phones can be achieved at
way calling and many others. Features :
lower cost by using this
KR Software has identified the
software. Inexpensive hardware
Asterisk Open Source PBX as an
excellent solution for our requirements
Features : Remote usability (agent
customer.
and manager)
Benefits: Availability of server-client Unlimited scalability
environment allows quick Centralized control
Freedom reaction time Open system design
user friendly GUI & complete No geographic limitations
Frequency security Hardware independent
Maturity remote as well as real-time
Applications:
management & monitoring
Cost bringing together Scripting
geographically distributed call Reporting
Features: centers together to form a Database integration
Interactive Voice Response virtual contact center Predictive dialers
Local and Remote Call Agents Inbound/OB/blending
Music On Hold Multiple simultaneous
Music On Transfer campaigns
Route by Caller ID
Call Center Solution Features…
Automatic Call Distribution
Call Queuing, Music-On-Hold,
Call Parking
Transfer and Agent Hunting
ANI routing (Call routing on
Destination number or
Source Number)
Voicemail, DNC, Hotkeys.
Call Conferencing, Barge in,
IVR, Internal calling.
Call Monitoring, Call
Recording,
Agent performance Report,
Agent Quality Management
Interactive Voice Response
Interactive Voice Response
IVR Data Collection for self help functions
Extends hours of operation (24x7)
Frees up agents by automating routing tasks
Reduces response time to callers
Unprecedented flexibility for Campaigns, Announcements
Record and add new files very easily
Even play customer specific files for premium service
Call Center Solution Dialers
Predictive, Automatic,
Preview dialers
Increase agent efficiency
Increase your Sales Per
Hour (SPH)
Dialing list from the
database
Updates after the call gets
into the Database
Automatic scheduling of
dialing lists
Multiple
Inbound/Outbound
Campaigns from the same
server.
Output of your company “With” AND “Without”
VoIP
Network Diagram
Call Center Solution Components
The system features four main
components:
Super Admin Section
Admin Section
Monitoring Section
Agent Section
1. Super Admin Section
In this section administrators can add/update phones, conferences
in the system.
2. Admin Section
In this section administrators can perform following functions:
Manage system users
Manage campaigns
Manage lists
Load leads
View various reports such as “Sever Stats”, ”Park Report“,
“Autodial Report”, etc.
3. Monitoring Section
Here administrators can see Inbound/outbound calls, Parked calls and
conferences.
Administrators can barge in local or outbound lines, dial to any agent,
send voicemail to agents, join any conference and check voicemail.
4. Agent Section:
After logging in, agents can start
dialing calls.
Campaigns can be configured to use
automatic or manual dialing.
If a campaign is configured for manual
dialing, Agents can dial numbers
manually.
When agent dials a number, he/she
can view customer and campaign
information.
Agent can perform following functions
when on live call:
Park call
View campaign information
Transfer call
Send DTMF
Agents can tag all calls.
User Setting in Softphone
Codec Setting in softphone
Agent Login Page
To Login as Agent type : http://serverip/agent
Agent Campaign Login
Accept incoming ring by pressing
green button & then press
resume button
Accept incoming ring by pressing green button & then press resume button
Call Status displayed as Live Call.
Press ‘HangUp Customer’ Button
for Disposition
Call Status displayed as Live Call. Press ‘HangUp Customer’ Button for
Disposition
Call Disposition
Call Monitoring
Live Call Conference
Inbound Call
Inbound/Outbound Call Monitoring
Hotkeys
Script
Call Transfer
Server Page
Reporting Tools
Live Calls Monitoring Tool
Contact Us
END TO END IT SOLUTIONS
CHENNAI– 600015
TAMILNADU, INDIA
