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Six Sigma Is A Business Management Strategy Six Sigma Seeks To Improve The Quality of

Six Sigma is a business management strategy originally developed by Motorola in 1986 that seeks to improve quality by identifying and removing defects and reducing variability. It uses statistical methods and creates roles like "Black Belts" and "Green Belts" who are experts in these methods. Six Sigma projects follow defined steps and financial targets and use one of two methodologies - DMAIC for improving existing processes or DMADV for creating new processes/designs.

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Ahmed Alaa Eldin
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56 views6 pages

Six Sigma Is A Business Management Strategy Six Sigma Seeks To Improve The Quality of

Six Sigma is a business management strategy originally developed by Motorola in 1986 that seeks to improve quality by identifying and removing defects and reducing variability. It uses statistical methods and creates roles like "Black Belts" and "Green Belts" who are experts in these methods. Six Sigma projects follow defined steps and financial targets and use one of two methodologies - DMAIC for improving existing processes or DMADV for creating new processes/designs.

Uploaded by

Ahmed Alaa Eldin
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Six Sigma is a business management strategy

originally developed by Motorola, USA in 1986.


Six Sigma seeks to improve the quality of
process outputs by identifying and removing
the causes of defects (errors) and minimizing
variability in manufacturing and business
processes.
It uses a set of quality management methods,
including statistical methods, and creates a
special infrastructure of people within the
organization (“Black Belts”, “Green Belts”, etc.)
who are experts in these methods.
Each Six Sigma project carried out within an
organization follows a defined sequence of
steps and has quantified financial targets.
Six Sigma projects follow two project
methodologies inspired by Deming’s Plan-Do-
Check-Act Cycle. These methodologies,
composed of five phases each

DMAIC is used for projects aimed at improving


an existing business process. DMAIC is
pronounced as “duh-may-ick”.
DMADV is used for projects aimed at creating
new product or process designs. DMADV is
pronounced as “duh-mad-vee”
What is Six Sigma?
•It is a methodology for continuous
improvement
•It is a methodology for creating products/
processes that perform at
high standards
•It is a set of statistical and other quality tools
arranged in unique way
•It is a way of knowing where you are and
where you could be!
•It is a Quality Philosophy and a management
technique

Six Sigma is not:


•A standard
•A certification
•Another metric like percentage
•The term “sigma” is used to designate the
distribution or spread
about the mean (average) of any process or
procedure.
•For a process, the sigma capability (z-value) is
a metric that
indicates how well that process is performing.
The higher the sigma
capability, the better. Sigma capability
measures the capability of
the process to produce defect-free outputs. A
defect is anything that
results in customer dissatisfaction.
The term “Six Sigma” was coined by Bill Smith,
an engineer with Motorola
•Late 1970s - Motorola started experimenting
with problem solving
through statistical analysis
•1987 - Motorola officially launched it’s Six
Sigma program

Jack Welch launched Six Sigma at GE in


Jan,1996
•1998/99 - Green Belt exam certification
became the criteria for
management promotions
•2002/03 - Green Belt certification became the
criteria for promotion
to management roles

The GE model for process improvements


Combination of change management &
statistical
analysis
What is DMAIC ?
• logical and structured approach to problem
solving and process
• improvement
•An iterative process (continuous improvement)
•A quality tool with focus on change management

E = Q x A
Quality
Effectiveness Acceptance
Improvement

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