We have used travel councillors before and our journey has always gone without any problems all links along the way are perfect. Paula Hardman is our consultant she is so helpful even though she is... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #2 of 203 best companies in Travel agent
- #2 of 31 best companies in Cruise agency
- #1 of 46 best companies in Cruise Travel Agency
- #1 of 39 best companies in Holiday accommodation service
- #1 of 18 best companies in Ski holidays
- #2 of 142 best companies in Tour operator
Written by the company
At Travel Counsellors, we are more than just a travel company - we are a community of caring professionals dedicated to creating extraordinary travel experiences. Whether that’s when we’re crafting personal travel itineraries for our leisure customers and corporate clients, supporting our Travel Counsellor business owners to show care and outstanding levels of personal service to their customers, working positively with our supplier partners, or by simply, looking after one another, within our people-powered, globally connected community. Our innovative and fast-growing technology platform enables the human connections our Travel Counsellors create every day. Now numbering over 2000 Travel Counsellors in six countries, our community is growing but we continue to deliver the personal touch, aiming to make each interaction with our customers, our partners and each other, feel special. We recognise that travel is both a privilege and can be used as a force for good, not only for the purposes of education, experience and, of course, enjoyment, but to support the communities across that globe that we travel to and work within. Our aim is to continue to create a diverse, open, and inclusive community here at Travel Counsellors, where memories are made daily, and where people – our TCs, customers, clients and colleagues – beat at the very heart of everything we do. Travel Counsellors is the proud winner of a 2020 Queen's Award for Enterprise in International Trade, Best National Travel Retailer in the 2022 British Travel Awards, TTG Top 50 Luxury Travel Agency of the Year 2024, TTG Top 50 Business Travel Agency of the Year 2024 and listed in the Sunday Times Best Places to Work 2024, supported by WorkL.
Written by the company
Contact info
Travel Counsellors is based in the UK, Ireland, the Netherlands, Belgium, South Africa, UAE , United Kingdom
- www.travelcounsellors.com
Replied to 100% of negative reviews
Typically replies within 1 week
Kelly listened to my request and was…
Kelly listened to my request and was able to provide all the details and choice in a timely manner. She used her own experience of Greece to tailor my Holiday by offer recommendations and adventures. Any issues dealt with ease.
A flawless holiday
Again we had flawless travel arrangements. Flight times and airpirt tailored to our preference. The hotel and resort were great. Cannot think of anything which could be improved. Total trust in Dawn's skills.
Stacey listened carefully to understand…
Stacey listened carefully to understand what we were looking for from our trip. She kept in touch during the booking process and beyond. The app made it easy to pay the deposit and balance, I loved the count down clock and all the information about our trip was all in one place. We had tags and information sent to us just before the trip. The seats for the Grand Prix that she booked were excellent! I would recommend Travel Counsellors and use them in the future.
Thanks Laura Crouch…
Second time I’ve used the Travel Counsellors and have had the pleasure of Laura’s help.
Once again Laura came up with some great options, the one we picked came with a free upgrade. Having done it all myself previously I really appreciate sitting back and letting Laura do the work, thanks Laura great job as always.
Nikki and her colleague Barbara were…
Nikki and her colleague Barbara were always in hand to answer questions and reassure us. We thoroughly enjoyed our flights and hotel in Cusco was excellent. We didn’t rate our overnight stay in Lima but the hotel was clean although the hotel was tired and the bathroom wasn’t very nice.
A superb trip
As always Anne-Marie has worked her magic. It's the 3rd golf trip that she has organised for our group of 16.
We had no hitches with tansport and transfers. Everything went smoothly. The hotel was perfect for our needs. Golf courses were fantastic.
It's not easy to please 16 ladies but yet again, everyone came home happy having made magical memories. It's testament that we are already looking to next year.
Helpful easy to deal with and takes…
Helpful easy to deal with and takes away a lot of worry
I can't thank Sorrel enough for the…
I can't thank Sorrel enough for the incredible holiday she arranged for me. From start to finish, everything was seamless—she listened carefully to what I wanted and somehow managed to exceed every expectation.
The hotel she found was stunning, with top-tier service and comfort that made it feel like a true escape. And the food? Absolutely phenomenal. Every meal was a highlight, and I never would’ve discovered these hidden gems without her expert guidance.
Sorrel’s attention to detail, responsiveness, and genuine passion for travel made the whole experience stress-free and exciting. She didn’t just book a trip—she crafted a memory. I’ll definitely be turning to her again for my next adventure
Having someone on hand to check on you…
Having someone on hand to check on you from beginning to end
Katie makes booking a holiday a very easy reliable process
Just back from a perfect holiday…
Just back from a perfect holiday everything i asked for in booking i had through airport to hotel so i just want to thank Joanne and TC Travel Counsellors for sorting my holidays and will definitely be booking again with them
Audrey was great
Audrey was great, offering us choice at a competitive price.
She took on board all our needs and delivered on them. Lovely little note in the room when we arrived really made the whole experience personal.
A fabulous holiday in Turkey
A fabulous holiday in Turkey, cruising from Antalya up the coast of Turkey before disembarking at Istanbul and staying for a further 3 nights.
May Swan Easton of Travel Counsellors had selected 2 lovely hotels in Antalya and Istanbul which suited our requirements perfectly. Everything was well planned and it was a relaxing and thoroughly enjoyable trip.
People friendly company
Service is brilliant. Friendly well informed staff. Always available to ask about any information that you need.
Gayle Chase at travelcounsellers
I've used Gayle Chase at travelcounsellers for many years and have had excellent service every time. Nothing is ever too much trouble, to make sure everything goes smoothly.
Exceptional service
Exceptional service, best advice, constant contact and so friendly - if you are looking for a travel consultant look no further than Gillian Murnin from Travel Counsellors. We have just returned from a three week honeymoon travelling to Mauritius, Seychelles and Dubai all put together by Gillian. Our hotels were hand picked to our specification and certainly did not disappoint, all of the hotels knew it was our honeymoon and treated us so well. Our flights were arranged along with private executive transfers and everything worked like clockwork. We had an issue at one hotel and Gillian was on hand immediately to sort it out for us. We had several queries whilst we were away which she answered immediately.
I cannot fault the service we were given and will certainly be travelling using Gillian again. 100% customer satisfaction.
Thank you Gillian x
Smooth hassle free booking…
What a smooth hassle free booking experience.
I was also assisted during my holiday with queries on possible flight shifts and Jodi was great and kept me well informed of the Impact of each date change we looked at.
Thank you
I have used this company a few times…
I have used this company a few times and have always been satisfied with them. It’s just so nice to have someone do all the arranging for you. It always stresses me out so I’m glad that’s taken away from me.
A week in Majorca
As usual, Claire helped us book our ideal holiday to Majorca! A good choice of hotels was made available to us and once selected,Claire took care of everything! We will continue to use Claire for future bookings !!
What made our experience grate was…
What made our experience grate was everything was sorted for us sally couldn’t of helped us anymore then what she did , hope to use u again in the future, regards, Paul nicola
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.