Términos del servicio
Terms and Conditions of Sale
Darts is a sport that we recommend adult supervision of for those playing under the age of 18. By purchasing from Winmau Dartboards, you are confirming that you are either over the age of 18 or have full consent from a supervising adult. We may require proof of identification before accepting your order.
These Terms and Conditions are adapted to reflect applicable consumer protection laws in the United Kingdom, the European Union, and the United States. In the event of conflict between these Terms and mandatory consumer protection laws in your country of residence, those laws shall prevail.
Section A – Winmau Dartboard Company LTD (UK/EU/Rest of World Customers)
Company Details
Winmau Dartboard Company LTD
Registered in England and Wales (Company No. 00624584)
South Road, Bridgend Industrial Estate, Bridgend, CF31 3PT, UK
VAT No: GB 102 2551 30
📞 +44 (0) 1656 652 121
📧 [email protected]
For customers based in the United Kingdom, the European Union, and the rest of the world (excluding the USA), Winmau Dartboard Company LTD is the contracting entity.
Section B – Nodor International Inc. (USA Customers Only)
This section applies only to customers located in the United States of America.
Company Details
Nodor International Inc.
1525 Capital Dr #103
Carrollton, Texas, 75006, USA
📞 +1 469-501-5050
📧 [email protected]
Nodor International Inc. sells on behalf of Winmau Dartboard Company LTD in the USA. If you are a US-based customer, your contract of sale is with Nodor International Inc.
1. These Terms
1.1 What these terms cover. These are the terms and conditions on which we supply goods to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
1.3 Related policies. These terms should be read in conjunction with our Design Submission and Order Policy and Privacy Policy (“the Policies”). These Terms and Conditions of Sale and the Policies govern the sale of your purchase. In the event of conflict, the Terms and Conditions of Sale shall take precedence.
2. Information About Us and How to Contact Us
2.1 Who we are. For UK/EU/Rest of World customers, we are Winmau Dartboard Company LTD. For USA customers, we are Nodor International Inc., selling on behalf of Winmau Dartboard Company LTD.
2.2 How to contact us.
US customers: Nodor International Inc., 📞 +1 469-501-5050, 📧 [email protected].
UK/EU/Rest of World customers: Winmau Dartboard Company LTD, 📞 +44 (0) 1656 652 121, 📧 [email protected].
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our Contract with You
3.1 Acceptance of your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified. The right to accept or decline your order is at our discretion.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. Our Goods
4.1 Images. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display colours accurately, we cannot guarantee that a device’s display accurately reflects the colour of the goods. Your goods may vary slightly from those images.
4.2 Packaging. The packaging of the goods may vary from that shown in images on our website.
4.3 Personalisation. If we are personalising the goods to instructions you have given us, you are responsible for ensuring that these instructions are correct.
5. Your Rights to Make Changes
If you wish to make a change to the goods you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).
6. Our Rights to Make Changes
6.1 Minor changes. We may change the goods to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments (for example to address a security threat). These changes will not affect your use of the goods.
6.2 Significant changes. If we make more significant changes to these terms or the goods, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
7. Providing the Goods
7.1 Delivery costs. The costs of delivery will be displayed to you on our website. Postage and carrier charges are calculated based on the delivery address and total weight of the order. Customs duties and/or import taxes are not included and are your responsibility.
7.2 When we provide the goods.
(a) UK deliveries: we aim to dispatch within 24 hours (excluding weekends and UK holidays) of order acceptance. Personalised goods will be dispatched in up to 21 days (excluding weekends and UK holidays). Where your order contains both personalised and non-personalised goods, these will be grouped and dispatched together unless you place separate orders (each with its own delivery charge). We aim to deliver within 2 days of dispatch (excluding weekends and UK holidays).
(b) Non-UK deliveries (including the Isles): delivery dates depend on destination. Orders with both personalised and non-personalised goods will be grouped and dispatched together unless separate orders are placed (separate delivery charges apply).
7.3 Delays outside our control. If our supply of the goods is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods paid for but not received.
7.4 If you are not at home. Larger goods (e.g., dartboards, mats, cabinets) may require a signature. If no one is available and goods cannot be posted, we will leave a note with instructions to rearrange delivery or collect from a depot.
7.5 If you do not re-arrange delivery. If after a failed delivery you do not re-arrange or collect, we may charge storage and further delivery costs. If we cannot contact you or rearrange delivery, we may end the contract (see clause 10.2).
7.6 Responsibility and ownership. Goods are your responsibility from delivery to the address you gave us. You own the goods once we have received payment in full.
7.7 Required information. We may need certain information from you to supply the goods (as stated on our website). If you do not provide this within a reasonable time, we may end the contract or charge a reasonable sum to cover extra work. We are not responsible for late or non-supply caused by your failure to provide required information.
7.8 Suspension. We may suspend supply to deal with technical problems, update goods for legal compliance, make requested changes, or if you do not pay (after 5 days from reminder). We will contact you to tell you about any suspension. We will not charge you during suspension. We may also charge interest on overdue amounts.
8. Your Rights to End the Contract
8.1 Your rights. Your rights depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract:
(a) If goods are faulty or misdescribed, you may have a legal right to end the contract (or to get goods repaired or replaced or to get some or all of your money back) – see clause 12.
(b) If ending because of something we have done or are going to do, see clause 8.2.
(c) If you have changed your mind, see clause 8.3 (cooling-off rules may apply).
(d) In all other cases (no fault; no right to change mind), see clause 8.4.
8.2 Ending for our actions. You may end the contract immediately with a full refund for goods not provided if:
(a) we told you about an upcoming change to the goods or these terms which you do not agree to;
(b) we told you about an error in price or description and you do not wish to proceed;
(c) there is a risk that supply may be significantly delayed due to events outside our control;
(d) we suspended supply for technical reasons (or notify of suspension) for more than 4 weeks; or
(e) you have a legal right to end the contract because of something we have done wrong.
8.3 Cooling-off rights. For most goods bought online from the UK you have a legal right to change your mind within 14 days and receive a refund, less the costs of return. If you are based in the EU, you also have a legal right to cancel within 14 days under the EU Consumer Rights Directive. If you are based in the US, cancellation rights may vary depending on applicable state law and our returns policy. Please consult the Returns Policy on our website for details relevant to your region.
8.4 When you do not have the right to change your mind. You do not have a right to change your mind in respect of:
(a) Personalised goods (e.g., personalised flights, nylon ring grip shafts, polymer shafts, cases);
(b) Goods sealed for health protection or hygiene purposes, once unsealed after delivery; and
(c) Goods which become mixed inseparably with other items after delivery.
8.5 Time to change your mind. Where applicable, you have 14 days after the day you (or someone you nominate) receives the goods. If split into several deliveries, the period runs from the day after the last delivery.
8.6 Ending where we are not at fault and there is no right to change your mind. You may still end the contract before completion, but you may need to pay reasonable compensation for net costs we will incur as a result. A contract for goods is completed when the product is delivered and paid for.
9. How to End the Contract with Us (Including If You Have Changed Your Mind)
9.1 Tell us. Call customer services or email us (see clause 2.2). Provide your name, address, order details and contact information.
9.2 Returning goods. If you end the contract after goods have been dispatched or received, you must return them in original condition, unused, with original packaging and any accessories. Return in person, post to Winmau Dartboard Company LTD, South Road, Bridgend Industrial Estate, Bridgend, CF31 3PT, UK, or (if unsuitable for post) allow us to collect. Contact us for a return label or collection. If exercising a right to change your mind, send off goods within 14 days of telling us. We recommend proof of posting or a recorded/insured service. We are not responsible for goods lost or damaged in transit.
9.3 When we pay return costs. We will pay if goods are faulty/misdescribed, or if ending because of changes, pricing errors, delay outside our control, or something we did wrong. In all other cases (including change of mind) you pay.
9.4 Collection charges. If you are responsible for return costs and we collect, we will charge the direct cost of collection.
9.5 Refunds. If entitled to a refund, we will refund the price paid including delivery costs by the original payment method (subject to deductions described below).
9.6 Deductions for handling. If exercising your right to change your mind, we may reduce your refund (excluding delivery costs) to reflect any reduction in value due to handling beyond what would be permitted in a shop.
9.7 Timing of refunds. We will make refunds as soon as possible. If exercising a right to change your mind and we have not collected the goods, we will refund within 30 days of receiving the goods back or (if earlier) receiving evidence that you sent them back.
10. Our Rights to End the Contract
10.1 We may end the contract if you break it. We may end the contract if:
(a) you do not make any payment when due and still do not pay within 5 days of reminder;
(b) you do not, within a reasonable time, provide information necessary to supply the goods; or
(c) you do not, within a reasonable time, allow delivery.
10.2 Compensation. If we end the contract under clause 10.1, we will refund money paid in advance for goods not provided but may deduct or charge reasonable compensation for net costs we will incur as a result of your breaking the contract.
10.3 Withdrawal of goods. We may stop providing goods by notifying you at least 7 days in advance and will refund sums paid in advance for goods not provided.
11. If There Is a Problem with the Goods
If you have any questions or complaints about the goods, please contact customer service (see clause 2.2).
12. Your Rights in Respect of Defective Goods
12.1 Legal duty. We are under a legal duty to supply goods that conform with this contract. Your statutory rights depend on your location.
UK. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your goods, your rights include: up to 30 days – refund if faulty; up to 6 months – repair/replacement or refund if not possible; up to 6 years – possible partial refund if goods do not last a reasonable length of time.
EU. Rights arise under the EU Consumer Sales and Guarantees Directive (1999/44/EC) (as implemented locally).
US. Consumers may have additional federal and/or state rights.
Exclusions and limitations. These rights do not cover: (a) normal wear and tear; (b) wilful or accidental damage; (c) negligence or misuse; (d) modifications/alterations; (e) coatings that naturally deteriorate with use.
12.2 Returns for rejection. If you exercise a right to reject goods, you must return them as directed. We will pay postage or collection costs where required by law. Contact customer services for a return label or collection.
13. Price and Payment
13.1 Price. The price of the goods (including VAT and/or applicable sales tax) will be the price indicated on the order pages when you placed your order.
13.2 Tax changes. If VAT/sales tax rates change between your order date and supply date, we will adjust the rate unless you have paid in full before the change takes effect.
13.3 Pricing errors. If the correct price is lower, we will charge the lower amount. If higher, we will contact you for instructions before acceptance. If an obvious mispricing is processed, we may end the contract, refund sums paid, and require the return of any goods provided.
13.4 Payment methods. We accept payment by Visa (credit/debit), Delta, Electron, Mastercard, EuroCard and Maestro (we do not accept American Express or JCB), or by cheque payable to Winmau Dartboard Company LTD at the UK address stated, with a copy of your order.
13.5 When you must pay. You must pay before we dispatch the goods. We will not charge your card until dispatch.
13.6 Late payment interest. If you do not pay by the due date, we may charge interest on the overdue amount at 8% per year above the Bank of England base rate, accruing daily until paid (before or after judgment). You must pay the interest together with the overdue amount.
13.7 Disputed invoices. If you think an invoice is wrong, please contact us promptly. You will not have to pay interest until the dispute is resolved. Once resolved, we may charge interest on correctly invoiced sums from the original due date.
14. Our Responsibility for Loss or Damage Suffered by You
14.1 Foreseeable loss or damage. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failure to use reasonable care and skill.
14.2 No exclusion where unlawful. We do not exclude or limit liability where it would be unlawful to do so (including liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of statutory rights; and defective goods under applicable consumer law).
14.3 No business losses. We supply goods for domestic and private use. If you use products for any commercial, business or resale purpose, we will have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.
15. How We May Use Your Personal Information
15.1 Privacy. We will only use your personal information as set out in our Privacy Policy.
15.2 Compliance. We comply with the UK GDPR, the EU GDPR (for EU-based customers), and applicable US state privacy laws such as the CCPA.
16. Other Important Terms
16.1 Transfer. We may transfer our rights and obligations under these terms to another organisation. We will notify you and ensure the transfer will not affect your rights.
16.2 Your transfer rights. You may only transfer your rights or obligations under these terms with our written consent. You may transfer our guarantee at clause 8 to a person who acquires the goods (we may require proof of ownership).
16.3 Third-party rights. This contract is between you and us. No other person shall have rights to enforce any of its terms, except as explained in clause 16.2.
16.4 Severability. If a court finds part of this contract illegal, the rest will continue in force.
16.5 No waiver. If we delay in enforcing this contract, we can still enforce it later.
16.6 Governing law and jurisdiction (consumers). These terms are governed by English law and you can bring legal proceedings in respect of the goods in the English courts. If you live in Scotland, you can bring proceedings in Scotland or England. If you live in Northern Ireland, you can bring proceedings in Northern Ireland or England. If you are a consumer based in the EU or the US, this contract is governed by the laws of the country/state in which you reside, and you may bring legal proceedings in your local courts.
16.7 Governing law and jurisdiction (business customers). If you are a business, any dispute or claim arising out of or in connection with a contract between us (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction.
17. Loyalty Account Terms
One account per email and invoice (billing) address. Each loyalty account must have a unique email address and a unique invoice address. You cannot create multiple accounts using either the same email address or the same billing address.
Family members at the same address. Multiple accounts cannot be registered to the same billing address, even with different email addresses.
Multiple emails, one address. Only one account per invoice address, regardless of how many email addresses you have.
If email or address already in use. You will receive a notification that either the email address or invoice address is already associated with an existing account. Both must be unique to create a new account.
Forgot which email you used? Contact customer service. We can help locate your account using other identifying information (e.g., name, phone number, invoice address).
Changing your email or invoice address. You can update either in your account settings. The new email and invoice address must not be associated with any other existing loyalty account.
Important note. We reserve the right to refuse or cancel any loyalty account or order at our discretion, including if we believe the loyalty scheme has been exploited. Where required by local laws, we will provide reasonable notice before cancelling.