Overall Satisfaction Score
99
The Top 20 Live Chat Software
Check out this list of the top Live Chat Software products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
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The Top 20 Live Chat Software
Top Industries of Reviewers:
Retail
40%
Consumer Goods
22%
Apparel & Fashion
21%
Automotive
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.4
Meets Requirements
Average: 9.3
9.1
Ease of Doing Business With
Average: 9.4
9.1
Ease of Setup
Average: 9.2
9.3
Quality of Support
Average: 9.3
9.0
Ease of Admin
Average: 9.2
9.2
Overall Satisfaction Score
99
Top Industries of Reviewers:
Computer Software
50%
Information Technology and Services
26%
Financial Services
13%
Internet
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.0
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.4
9.1
Ease of Setup
Average: 9.2
8.6
Quality of Support
Average: 9.3
8.7
Ease of Admin
Average: 9.2
8.9
Overall Satisfaction Score
98
Top Industries of Reviewers:
Computer Software
61%
Information Technology and Services
27%
Computer & Network Security
7%
Marketing and Advertising
5%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.2
Meets Requirements
Average: 9.3
9.6
Ease of Doing Business With
Average: 9.4
9.9
Ease of Setup
Average: 9.2
9.3
Quality of Support
Average: 9.3
9.9
Ease of Admin
Average: 9.2
9.3
Overall Satisfaction Score
98
Top Industries of Reviewers:
Automotive
35%
Retail
30%
Consumer Services
19%
Construction
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.4
Meets Requirements
Average: 9.3
9.3
Ease of Doing Business With
Average: 9.4
9.4
Ease of Setup
Average: 9.2
9.3
Quality of Support
Average: 9.3
9.2
Ease of Admin
Average: 9.2
9.5
Overall Satisfaction Score
98
Top Industries of Reviewers:
Information Technology and Services
39%
Computer Software
27%
Financial Services
17%
Manufacturing
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
8.8
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.4
9.0
Ease of Setup
Average: 9.2
8.2
Quality of Support
Average: 9.3
8.9
Ease of Admin
Average: 9.2
8.7
Overall Satisfaction Score
98
Top Industries of Reviewers:
Computer Software
31%
Information Technology and Services
29%
Financial Services
20%
Retail
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.1
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.4
8.8
Ease of Setup
Average: 9.2
8.9
Quality of Support
Average: 9.3
8.8
Ease of Admin
Average: 9.2
8.8
Overall Satisfaction Score
97
Top Industries of Reviewers:
Information Technology and Services
30%
Retail
29%
Computer Software
26%
Hospital & Health Care
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.9
Meets Requirements
Average: 9.3
9.8
Ease of Doing Business With
Average: 9.4
10.0
Ease of Setup
Average: 9.2
9.9
Quality of Support
Average: 9.3
9.9
Ease of Admin
Average: 9.2
9.3
Overall Satisfaction Score
93
Top Industries of Reviewers:
Construction
31%
Hospital & Health Care
24%
Medical Practice
23%
Real Estate
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.4
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.4
9.3
Ease of Setup
Average: 9.2
9.2
Quality of Support
Average: 9.3
9.3
Ease of Admin
Average: 9.2
9.3
Overall Satisfaction Score
88
Top Industries of Reviewers:
Information Technology and Services
48%
Computer Software
28%
Financial Services
12%
Retail
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
8.7
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.4
8.7
Ease of Setup
Average: 9.2
8.3
Quality of Support
Average: 9.3
8.6
Ease of Admin
Average: 9.2
8.6
Overall Satisfaction Score
87
Top Industries of Reviewers:
Retail
32%
Marketing and Advertising
29%
Information Technology and Services
20%
Computer Software
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.1
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.4
9.1
Ease of Setup
Average: 9.2
9.1
Quality of Support
Average: 9.3
9.1
Ease of Admin
Average: 9.2
9.2
Overall Satisfaction Score
85
Top Industries of Reviewers:
Retail
45%
Consumer Services
21%
Furniture
19%
Apparel & Fashion
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.5
Meets Requirements
Average: 9.3
9.5
Ease of Doing Business With
Average: 9.4
9.5
Ease of Setup
Average: 9.2
9.4
Quality of Support
Average: 9.3
9.5
Ease of Admin
Average: 9.2
9.3
Overall Satisfaction Score
84
Top Industries of Reviewers:
Computer Software
51%
Information Technology and Services
28%
Marketing and Advertising
11%
Financial Services
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
8.8
Meets Requirements
Average: 9.3
8.8
Ease of Doing Business With
Average: 9.4
9.1
Ease of Setup
Average: 9.2
8.7
Quality of Support
Average: 9.3
8.9
Ease of Admin
Average: 9.2
8.9
Overall Satisfaction Score
83
Top Industries of Reviewers:
Real Estate
31%
Information Technology and Services
28%
Education Management
21%
Internet
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.8
Meets Requirements
Average: 9.3
9.6
Ease of Doing Business With
Average: 9.4
10.0
Ease of Setup
Average: 9.2
9.8
Quality of Support
Average: 9.3
9.7
Ease of Admin
Average: 9.2
10.0
Overall Satisfaction Score
83
Top Industries of Reviewers:
Construction
41%
Marketing and Advertising
23%
Leisure, Travel & Tourism
20%
Accounting
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
8.9
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.4
9.7
Ease of Setup
Average: 9.2
8.8
Quality of Support
Average: 9.3
9.4
Ease of Admin
Average: 9.2
9.0
Overall Satisfaction Score
82
Top Industries of Reviewers:
Consumer Services
57%
Food & Beverages
15%
Outsourcing/Offshoring
14%
Telecommunications
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.9
Meets Requirements
Average: 9.3
9.8
Ease of Doing Business With
Average: 9.4
9.7
Ease of Setup
Average: 9.2
9.8
Quality of Support
Average: 9.3
9.9
Ease of Admin
Average: 9.2
9.7
Overall Satisfaction Score
81
Top Industries of Reviewers:
Retail
35%
Leisure, Travel & Tourism
25%
Design
20%
Consumer Services
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.8
Meets Requirements
Average: 9.3
9.7
Ease of Doing Business With
Average: 9.4
9.6
Ease of Setup
Average: 9.2
9.8
Quality of Support
Average: 9.3
9.9
Ease of Admin
Average: 9.2
9.6
Overall Satisfaction Score
80
Top Industries of Reviewers:
Information Technology and Services
41%
Computer Software
32%
Retail
14%
Financial Services
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.1
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.4
9.2
Ease of Setup
Average: 9.2
9.1
Quality of Support
Average: 9.3
8.9
Ease of Admin
Average: 9.2
9.2
Overall Satisfaction Score
80
Top Industries of Reviewers:
Insurance
32%
Hospital & Health Care
24%
Health, Wellness and Fitness
24%
Consumer Services
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.6
Meets Requirements
Average: 9.3
9.6
Ease of Doing Business With
Average: 9.4
9.7
Ease of Setup
Average: 9.2
9.6
Quality of Support
Average: 9.3
9.5
Ease of Admin
Average: 9.2
9.5
Overall Satisfaction Score
79
Top Industries of Reviewers:
Computer Software
29%
Consulting
27%
Automotive
26%
Information Technology and Services
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
9.0
Meets Requirements
Average: 9.3
8.7
Ease of Doing Business With
Average: 9.4
9.0
Ease of Setup
Average: 9.2
8.9
Quality of Support
Average: 9.3
8.4
Ease of Admin
Average: 9.2
8.6
Overall Satisfaction Score
78
Top Industries of Reviewers:
Computer Software
70%
Consumer Services
10%
Financial Services
10%
Computer & Network Security
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.3
10.0
Meets Requirements
Average: 9.3
10.0
Ease of Doing Business With
Average: 9.4
10.0
Ease of Setup
Average: 9.2
10.0
Quality of Support
Average: 9.3
10.0
Ease of Admin
Average: 9.2
10.0
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