Trustpilot Reviews & Product Details

The idea of having a transparent review platform is great in theory. It’s useful when it works properly and lets real users share their experiences. Review collected by and hosted on G2.com.

I posted my review on September 30, and it was deleted without explanation. I even sent a screenshot confirming I’m a real user, but got no proper response - just an automatic message saying they’re busy. If screenshots are required, why not let users attach them right away? It feels like many genuine reviews never get published. Review collected by and hosted on G2.com.

They have a free plan that allows you to collect reviews manually Review collected by and hosted on G2.com.

You can't do practically anything with the free plan. They have one free widget which doesn't even list your review rating.

So.. we made a custom graphic. NOPE - against policy!

Ok.. so we'll just add a text link that says see our 5 star reviews. NOPE - against policy!

Ok... let's just upgrade our plan so we can display our 5 star reviews using their official widgets. Surely it must just be a few dollars per month right? NOPE - $339 / month or $299/month billed annually ($3,588!) is what you have to pay to display your reviews on your website. I'm sorry, but that is absolutely absurd pricing for just a basic feature.

Also, they start you at 3.5 stars. Even if you only have perfect 5 star reviews such as us (we have 12)... its still not enough to warrant a 5 star rating. We're still only at 4.4 stars right now. So customers coming to your trustpilot profile for a while will think there is something wrong with your business even though you have a perfect rating in reality. If you're going to use this system (add some sort of note that makes it clear how it works).

By the way, at $339/month, how many review invites do you get through their system? 200. That's it. That's $1.70 per review invite. No email platform charges even close to that amount. Absurd.

I would not have used Trustpilot if I knew these things from the start. Review collected by and hosted on G2.com.

I have started using this Amazfit smart watch that I won through joining Strove within the Astron energy , very nice device captures all my activities and assisting me to track all my workouts. It really motivates me to be consistent with my fitness program. My best so far are meditation and walks. I am able to improve on my well ness program holisticly with all the assistance and support from strove wellness program. I love the podcast/ webinars , recipes and challenges that are in the Strove app. am so in love with the challenges. Love the rewards, I have won the watch and R1000 voucher of Biogen products. i feel the improvement on my health and emotional wellbeing. Review collected by and hosted on G2.com.

nothing so far am good, well done for the support on wellbeing Review collected by and hosted on G2.com.

There is nothing to like about this platform as it's a pure business killer to make money themself. Review collected by and hosted on G2.com.

Business killer with their useless algorithm and stupid policies that they follow for free profiles. You won't have any control on your negative feedback from unknown peoples who never intracted with your business before. When you flag it, they will come up with stupid algorithm concept and say they can remove the review. Also, they won't remove your business page aswell. Review collected by and hosted on G2.com.

-Being able to integrate the review system within our website and emails is the best thing about the platform.

- Emails are customizable

-Can trigger review request from both CRM and Platform itself Review collected by and hosted on G2.com.

- Lack of documentation

- Very Expensive

- Not able to export reviews Review collected by and hosted on G2.com.

In theory, it’s a great idea: an open review platform where customers and businesses can interact transparently. In reality, it’s like applauding a magic show while your wallet disappears. The design is clean, sure—but beyond that, it's hard to find something genuinely helpful if you're a vendor. Review collected by and hosted on G2.com.

Where to begin? If you're a retailer, you're permanently cast as the villain. Policies are vague, moderation is inconsistent, and decisions are opaque. Trustpilot has perfected the art of leaving vendors in the dark while pretending to champion “trust.” It's the BBB all over again—profitable, performative, and unaccountable. Review collected by and hosted on G2.com.

Their website widget is great for showing your reviews/ranking to help build trust. Review collected by and hosted on G2.com.

We were paying TrustPilot $70/month, then our bill suddenly jumped to $380/month for the same service. When we contacted them about it (and escalated it), they said, Well, we sent you an email about renewing at the new price. They refuse to cancel our service until the "contract" that auto-renewed at a new price expires. Sorry, I don't read every one of the many emails they send... so, now I'm stuck with a huge bill for a year that I can't afford... and I only use 5% of the services they offer :(

Buyers beware. Review collected by and hosted on G2.com.

It verify the correct reviews and flag unnecessary spam review Review collected by and hosted on G2.com.

It sometimes difficult to configure with Apis Review collected by and hosted on G2.com.

I like how easy it is to navigate the website and how simple it is to report a review or ask for more information from a client Review collected by and hosted on G2.com.

I don't like that you can't go back to older reviews to integrate into a graphic. Review collected by and hosted on G2.com.

Nothing, they would not exist if they did not abuse the trademarks of other companies. Review collected by and hosted on G2.com.

Trustpilot abuses the good will of companies and their trademark. Once you have been added to their 'platform' it is impossible to have yourself removed. They claim this is allowed under the fair use of trademarks, however their entire business model is to PROFIT from your trademark.

The content integrity team is a joke, Trustpilot is littlered with hundreds of thousands of fake reviews, both good and bad. You can provide them evidence all day long that a review is fake and as long as the email is valid and the reviewe responds they will leave the review online. Trustpilot also acts like extortionists when it comes to the reviews that they claim to not 'own' but yet if you pay them thousands of dollars you can make your profile look better.

This company is a disgrace and profits off the back of hard working companies. Review collected by and hosted on G2.com.