Reviews.io Reviews & Product Details

Reviews.io allows us a more direct connection to customers and their reviews - I like that the reviews connect to each customer's profile and even the specific orders and products that the review relates to. This makes it easier to directly address customer concerns, but also makes it easier to link the feedback to the product-page on our website and use it to help drive future sales. Review collected by and hosted on G2.com.

Only a very minor quibble, but it would be useful for customer profiles to be linked togethetr so that repeat customers don't end up getting spammed with repeat review emails. This would be especially useful in instances where One company places several orders, but under different emails and recipient names. Review collected by and hosted on G2.com.

The support is top-notch! They actually call me to discuss how they can help, and it’s not a call centre! They rang me on their mobile, and I can actually get hold of them if I need to. Furthermore, they’re quick to take action and offer real support, rather than just saying "it's your issue", "upgrade your plan" or "get a developer". They genuinely go above and beyond for you. For example, my small e-commerce store has some products with like 80+ variations, and that wasn't going to work for reviews without product grouping (otherwise reviews would be for each variation, not the product as a whole). They actually enabled the feature on my account, even though it was in the next plan. They also imported my current reviews, working with me to everything was correct too.

I have to admit, I wouldn’t have stayed if it weren’t for the outstanding support from John and Trilok. Thanks heaps, guys - you’re absolute legends! You should get a raise!

The product "ReviewsIO" itself is a good product, Review collected by and hosted on G2.com.

Being a small business, it is quite pricey for some of the features you need in the higher plans, but that's only because we have less capital than larger companies. It is worth the money. I do wish the API wasn't locked behind such a high-cost plan, and I will admit, some of the "Grow" plan features should probably be part of the "Start-up" plan, e.g Product Grouping & Attributes. Review collected by and hosted on G2.com.

The platform is easy to use, with a clean interface and straightforward setup. Their integration options work well with our existing systems, and the review collection process is simple for both us and our customers. The analytics dashboard also provides clear insights into customer sentiment. Review collected by and hosted on G2.com.

Sometimes technical updates, such as changes to API parameters, are made without prior notification, which can cause unexpected issues in our integrations. Response times from support can also vary depending on the complexity of the problem. Review collected by and hosted on G2.com.

Reviews.io offers a simple and intuitive interface to collect, manage, and display customer reviews. The dashboard is very user-friendly, and I especially like the automated review collection process, which saves a lot of manual effort. It helps in building customer trust with authentic reviews and has good integration options with other platforms. Review collected by and hosted on G2.com.

The pricing structure could be more flexible for small businesses. Sometimes, advanced customization options are limited unless you opt for higher-tier plans. Also, the support response time can be improved during peak hours. Review collected by and hosted on G2.com.

Excellent customer service and communication. The product easy to use, integrates easily with Shopify and our other systems, with frequent feature updates that help us get the most from our reviews. Review collected by and hosted on G2.com.

No major dislikes. While occasional gremlins pop up, their customer support and dev team respond quickly and keep you well-informed throughout the process. Review collected by and hosted on G2.com.

Reviews.io offers a clean, intuitive interface and makes it easy to collect and display authentic customer feedback. The integration options with Shopify is pretty seamless, and the support team is always quick and helpful. Great selection of widgets Review collected by and hosted on G2.com.

There’s a bit of a learning curve when setting up advanced features like widgets and API integrations, but once configured, everything runs smoothly.

There’s limited control over customizing public profile pages - more flexibility in design and layout would make the platform even better. Enhanced options for brand personalization would be a welcome improvement. Review collected by and hosted on G2.com.

The credibility it provides as a company and the seamlessness of integration. Even more the customer support because they go all the way to help you with solving the problem. Review collected by and hosted on G2.com.

once logged in the orientation within the menu is kind of complex. I guess that could be simplified a little. Review collected by and hosted on G2.com.

We are now fully onboard the platform and have toured the features and menus. The account provided is excellent and we have a complete overview of our customer reviews. Props to their staff, Trilok and Luna, who have been extremely courteous and caring throughout our integration to the platform. Trilok was there since the beginning and took care of our initial onboarding, while Luna filled in to fulfill additional requests. Their team was a delight to work with, and I highly recommend them to any new businesses getting on board the platform. Review collected by and hosted on G2.com.

I found out that the previous issue I mentioned was easily rectified with the provided account. I would happily say that there is none, and the platform/service is amazing as is right now. Review collected by and hosted on G2.com.

The integrations and ease of use. It was easy to set up and we use it daily. The customer support is super helpful and we love all of the features. Review collected by and hosted on G2.com.

I have not disliked much. We were disappointed that our reviews were never able to be synched to Walmart.com, but it seems there was nothing they could do. Review collected by and hosted on G2.com.

Unlike Trustpilot they do not 'own' your companies reviews (basically meaning that they can't hold you to ransom and prevent you leaving their platform). Fantastic value and more features as well, no locked in long term contract. Review collected by and hosted on G2.com.

It seems that the carousel widgets do not allow a star filter, meaning negative reviews will be displayed to customers on site Review collected by and hosted on G2.com.