Möbel Pfister Reviews 518

Horrible customer service after an online purchase. I purchased a sideboard, that turned out to have the wrong pieces. They couldn't resolve the problem and when I called the head of the customer service Claudia Ballario, there was no understanding for the difficulties they have caused me, due to THEIR mistake and instead i got mainly rudeness and impatience.

So now I have a half-built sideboard that cannot be finished in my living room. In addition the quality of the 600chf piece is very low, worse than Ikea or Jysk....(which i would prefer right now). I lost a lot of time, emails and calls and I am sick of the whole experience and I want nothing more to do with Pfister...

High quality products and trustfull customer service.

If it was possible to choose 0 stars, I would
Terrible customer experience and experience buying online.
I made an order for a carpet online and paid for delivery. I received a confirmation later that day.
On the next day, I received a notice my order has been cancelled (I did not cancel it myself). The order was never delivered. Pfister Customer Service asked me to do the investigation with Swiss Post myself and claimed the order had been delivered in a date I had been home and Swiss Post delivered other packages but certainly not this one (a carpet does not disappear in broad daylight, Swiss Post have delivered documents without an issue). The only solution Pfister gave is for me to file a police report and file with my insurance. Pfister still required me to pay for this order although Pfister did not meet its obligation to deliver, and the order shows as cancelled on my Pfister account. Pfister was never able to produce the photos from their warehouse showing the goods were actually handed over to Swiss Post for delivery. Incompetent and rude customer service throughout the whole experience.
Don’t buy from this overpriced incompetents; that’s why people go to Germany.

the online shop gives a good description of the articles searched for.
Pfister has good quality products and profitable sales.

We've had great experience with Pfister: great quality furniture, good prices for the quality, and wonderful staff!

For instance in the Emmen shop, Franco was of great help to us to choose furniture on site. And the different installation teams worked quickly and efficiently (e.g. Tour 0154 on 1st of May in Zug).

In summary, would highly recommend!

We have bought an outdoor sofa. We have seen many in the shop and could test them there to help us making a decision. Huge exhibition area to see the great products, extremely friendly and helpful staff, price and quality very good. I always like to buy at Pfister. Also the product pick up was super good, fast and there was an extremely helpful staff.

Everything went super fine, professional. the product is very good, with a fair price, the quality is exceptional the service was fantastic, I did not try the delivery but I will order something else to try the delivery service

Awful customer service. My story is too long to tell, but I’ve been struggling with Pfister for months over exchanges, problems with low-quality merchandise, and an atrocious lack of accountability. They used to be much better. Their stuff is just overpriced and not worth it. Buy your furniture abroad and import it. It will arrive 150 times faster, as well. Pfister’s lead times are insane, even for products that are (supposedly) made in Switzerland. These people are a joke. Save yourself the trouble.

Delivery was right on time, assembly fast. I just wish they put some floor protectors. But overall very happy with everything.

They sold us a dining table that got stained after one use (we used placemats and there was no contact with water or food but still the table got stained)! Moreover, they do not want to accept the return and after a month of email exchanges, they told us that there should be no contact with water. How do you sell a dining table where you cannot place water glasses on without warning the clients first?!
Horrible customer experience, will never recommend them to anyone!

Very wasy to order online and collect the furniture

Great customer service. Quality products for a fair price.

Pfister was announcing to give 15% discount on all items yesterday and today. The restaurant was not excluded in this discount, but in Affoltern am Albis the discount was not given on the food consumed in the Pfister Restaurant (which is inside the Pfister store). The store manager was contacted but did not solve the situation.

The customer service gives you wrongful information, or even worse, no-one replies to the phone. I have received twice lamps that I cannot use and they refuse to send me a label in order to return one of the lamps because they say I should send them pictures of the lamp and apparently this is mandatory. They will not see in the picture why the lamp does not work because I simply cannot assemble it. Also there is no mention of sending a picture in their CGV so they are basically lying when you talk to them. Worst internet shopping experience ever, I will avoid Pfister in the future.

I just bought a bed for my kids and the quality was extremely poor. Parts broke as I started screwing, other parts were not aligned, some other just very badly built.
Pfister changed the parts, but the general quality remains poor.

We are clients from Pfister for a long time, but since XXXLutz bought Pfister, the quality seems to have dropped significantly.

Very disappointing.

They are the most fraud furniture makers in Swiss, they lied to me and when I told them I ll not continue our deal coz the specification u gave me is completely different, they cost me more than I have to pay. They re big fraudulent in the world

Great service! Definitely recommend!

I ordered a bed to the amount of around CHF 7000.-, and it was delivered according to the 8 week delivery time. CLIENT No: 11.983.176

However, due to failing screws (just screws), the headboard could not be mounted. I have sent many emails to the „Customer Service“ - which clearly doesn‘t exist, and just get automated replies stating that they are overloaded with „an unusual amount of customer enquiries“, and mine will be addressed.

You can forget about reaching their „Customer Service“ by calling them - it just won‘t happen - because it simply doesn‘t exist (have tried for hours, and days and months).

We are now a full two months later. I paid Moebel Pfister a good amount to remove my previous bed, and to replace it with with CHF 6’588.85 order.

But I have been ignored in the meantime, and my dream CHF 7000.- bed still is still only partially there (wish I could upload a photo) a full 2 months after delivery, and I have not received any concrete replies to when it will be resolved.

I already paid the deposit (around half) for this order. And the company has even sent me a reminder for payment in the meantime (now all reminders stopped, as at least their invoicing department appears to have staff and answer the phone). But again - „the standard excuse - „our customer service has been overloaded“.

So, if I don‘t receive anything but a computerised response that „we have received an unusual amount of customer enquiries (this since over 3 months), then I have threatened with legal action. Because I do not expect to pay around CHF 7000.- for a bed that is bearly useable since it‘s delivery over 2 months ago.

The delivery person (after having been paid and removed my perfectly good bed according to my „please dispose of previous bed“ order) said „the old bed is gone - be lucky that you don‘t need to sleep on the floor in this case“. Nice.

This is quite unbelievable.