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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the service, highlighting its speed, convenience, and ease of use. Many reviewers were able to quickly book appointments, sometimes even on the same day, and receive prescriptions promptly. Consumers found the doctors to be professional, courteous, helpful, and thorough, with many feeling listened to and cared for during their consultations. People also appreciated the convenience of accessing medical care from anywhere, especially while traveling. The value for money is generally considered positive. However, experiences with the booking process and contact methods appear to vary, with some reviewers expressing mixed opinions. While most found the booking process straightforward, some encountered complications. Similarly, experiences with contacting the service seem to differ among reviewers. Despite these points, the overall sentiment remains highly positive, with many reviewers expressing a willingness to use the service again and recommend it to others.

Based on these reviews

Rated 5 out of 5 stars

I had a very seamless and easy experience using this service. I fell ill while travelling and could not find a clinic to make an appointment. I was able to make an appointment online here within the s... See more

Company replied

Rated 5 out of 5 stars

Couldn't get even a local GP callback again and immediately was able to have a consultation with Dr Shah. Was extremely thorough, knowledgeable and caring. Provided excellent advice and prescri... See more

Rated 5 out of 5 stars

I needed to speak someone quickly to calm my nerves whilst visiting family in UK (over from Australia) I Googled and found Dr Online and saw good results. Filled out info and connected. My internet wa... See more

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Rated 5 out of 5 stars

The DR was extremely polite and got to the bottom of my issue quickly. Very worth while, from booking to collecting my medication was less than 30 minutes.

Rated 3 out of 5 stars

I was grateful for how quickly I could get an appointment and the doctor was friendly at points, but she talked over me multiple times, and rushed me through explanations as if she was impatient that... See more

Company replied

Rated 5 out of 5 stars

I was visiting the UK from Australia and was struck down with an RSV infection. The doctor I saw was on time, very thorough, explained everything well and prescribed some medication to help me recover... See more

Company replied

Rated 5 out of 5 stars

Amazing service. Dr Rahman was so kind, caring and compassionate! She was really reassuring and had a clear interim plan. This is such a unique and effective service. Thank you

Company replied

Rated 5 out of 5 stars

Had difficulties getting through to my GP. But with Dr Online I got an appointment within 2 hours, not triage or silly forms. Great service and professional doctors!

Company replied

Rated 5 out of 5 stars

I was visiting London from the U.S. and got sick with a cold. The day before flying home, my cough worsened and I felt horrible. I found this online and it was so easy. The doctor was great and was ab... See more

Rated 5 out of 5 stars

Excellent service. I needed to see a GP quickly to treat an infection and this was my first time trying a virtual GP. I was very impressed with the speed, convenience and reliability of the service. T... See more

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Rated 5 out of 5 stars

I’ve never used the service before but I definitely will again. Polite GP who was on time for our appointment. I booked the appointment for my daughter only 3 hours earlier. We had our consultation an... See more

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Rated 3 out of 5 stars

Very easy to get an appointment, doctor listened well and prescription is emailed. First doing an online private gp appointment. A couple of issues: - WiFi connection was bad and call dropped... See more

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Rated 5 out of 5 stars

The doctor I spoke to was very approachable, listened to me and was very professional. It was a service I felt I could feel confidence in to deal with health issues.

Company replied

Rated 3 out of 5 stars

Easy to book. Simple form to fill in. Passed the connection tests pre appointment, but connection was not good for the appointment which lost half the 15 minute slot. The G.P asked me to explain my sy... See more

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Rated 5 out of 5 stars

Dr Caldwell was superb, and found the solution to an obscure issue my mum was having . If she sees this review, thank you !

Company replied

Rated 5 out of 5 stars

As a traveller to the UK, this was a godsend for helping me get an affordable same day GP appointment. Dr. Caldwell was kind and listened to me talk about my symptoms and suggested a treatment plan an... See more

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Rated 5 out of 5 stars

So refreshing to book an appointment without waiting days. Really good website easy to navigate. The Dr was on time and very helpful and friendly. The prescription code was sent across so quickly. An... See more

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Rated 5 out of 5 stars

Friendly, smiling doctor who didn't rush me or start a timer! Very helpful, listened attentively. I felt reassured and cared for. A prescription was given with instructions on how to obtain it. Easy,... See more

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Rated 5 out of 5 stars

Outstanding service. A very good young Doctor who asked all of the right questions and proposed solutions carefully and thoughtfully. My 2nd time using Dr Online. I’ll definitely do so again.

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Rated 5 out of 5 stars

First class, I wish seeing my own NHS Dr was this easy. Went online at 8:35 on Saturday morning, Appointment booked for 9:00, prescription arrived 9:33.

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Rated 5 out of 5 stars

I’m very happy with the service I received. The online consultation was incredibly convenient, and the doctor was excellent — kind, understanding, and patient with me, even though it was hard for... See more

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Rated 5 out of 5 stars

The Dr. I spoke with was extremely pleasant to talk to, asked relevant questions and prescribed an antibiotic which will hopefully remove my chest infection quickly. She provided advice on the need to... See more

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Rated 5 out of 5 stars

Got an appointment fast and got the prescription refill I needed unexpectedly because I’m staying in the UK longer than planned because of a family emergency here. I have used this medical service twi... See more

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Rated 5 out of 5 stars

Doctor listened and trusted my experience with a chronic condition. Access worked fine with a little troubleshooting on my end.(non UK phone) Got what I needed with great consulting to ensure wha... See more

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Rated 5 out of 5 stars

I was unable to get an appointment with my own doctor, so I tried the online doctor. I paid the fee and got an appointment within a few hours. After a few questions, the doctor was able to diagnose me... See more

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Rated 5 out of 5 stars

Really lovely and informative doctor who immediately prescribed required medication and then went above and beyond to find all the pharmacies open near me on a Friday evening so I could get it straigh... See more

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Rated 5 out of 5 stars

Dr Uddin listened carefully and asked and answered questions clearly. She also offered options for future treatment for my condition. It was a good consultation, I felt heard and Dr. Uddin had a very... See more

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Rated 5 out of 5 stars

Fantastic. I saw a GP in 15 mins and had a prescription written within 30 mins. If only the NHS were as efficient. I definitely recommend them if you need an urgent prescription.

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Rated 5 out of 5 stars

Loads of appointment slots to choose from, easy to submit appointment request & connect to the appointment. Doctor was professional, courteous and very helpful. Within minutes we had the script we nee... See more

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Rated 5 out of 5 stars

Really easy to get an appointment almost straight away , I didn’t follow the instructions on my email but the dr I saw talked me through it and I had a video call with a very kind and understanding do... See more

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Rated 5 out of 5 stars

A fabulous, prompt and extremely efficient service provided even in the early hours of the morning . ✅ ✅ ✅ ✅ ✅

Rated 5 out of 5 stars

I was able to sign up, make an appointment on the same day, and was seen promptly at exactly the time I booked. The GP was helpful, understanding, empathetic and she was able to answer all my question... See more

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Rated 5 out of 5 stars

Really great service . Very easy to book an appointment and it was the same day too . Doctor was great really helpful and prescribed me antibiotics. My only suggestion would be is the actual video app... See more

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Rated 5 out of 5 stars

Really easy to use service: lots of appointments to choose from and efficient booking system. Consultation was spot on, and the Dr was great. Sent a comprehensive letter very quickly after the appoi... See more

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Rated 4 out of 5 stars

Once you get the doctor on the line they’re helpful but they’re always 10 mins late for the call. Please be on time and respect our time too.

Rated 5 out of 5 stars

The online consultation was very good! The doctor was very kind, patient with me, even if it was a little bit difficult for me to speak in English, he understood me, he gave me the Referral form for a... See more

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Rated 5 out of 5 stars

I needed a simple perscription and I am visiting from outside the UK. The Dr. Was very professional and curtious and was able to help swiftly.

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Rated 5 out of 5 stars

In the uk on holiday, no GP. Took 15 minutes to get an appointment then took my first antibiotic 15 minutes after that. Great stuff.

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Rated 5 out of 5 stars

Fast, easy and informative consultation. I got the help I needed with no fuss. Clear instructions on how to fill the prescription and on what if any follow up was required.

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Rated 5 out of 5 stars

Had an appointment today for a medication I needed (but couldn't get an appointment with my own GP for 4+ weeks). Absolutely fantastic experience. Personable, interested in me, no rushing. Will 10... See more

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Rated 5 out of 5 stars

Phenomenal service around an issue that was quite intimate and worrying for me. The doctor spend a significant amount of time talking through things with me and reassuring that my worries were unfound... See more

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Rated 5 out of 5 stars

Appointment was very easily booked same day appointments. Dr listened to my concerns and advised me accordingly very happy with the service I received

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Rated 5 out of 5 stars

I am an American tourist in London who needed antibiotics. Getting an appointment was simple, and the doctor was kind and helpful.

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Rated 5 out of 5 stars

Easy to use, book appointment and hey-presto I was speaking to a very helpful GP in minutes. Great service

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Rated 5 out of 5 stars

Very easy consultation. Dr was lovely and very understanding of me as a tourist

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Rated 5 out of 5 stars

Dr Winiger was very helpful in the consultation and thorough with the treatment options available to me.

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Rated 3 out of 5 stars

Really positive experience with the ease of access to booking and speaking to the Dr. However I was left a little disappointed by the cost of the recommendation's for blood tests. I wish I had been in... See more

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Company details

  1. Home Health Care Service
  2. Doctor

About Dr.Online - UK

Written by the company

Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.

Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.

We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.

Dr.Online is not about the future of Medicine. It's about the present!

Need a Doctor? Go to Dr.Online

Written by the company

The comfort and versatility of video consultation
Speak instantly to a GP in the comfort of your home, through any computer, tablet or smartphone.
Health professionals who care seriously
Our Doctors are regularly audited to ensure the highest standards of care, and are up to date with UK based Safeguarding Training.
A dedicated Concierge Service
Our admin team will provide a dedicated aftercare service following your consultation. Enabling prescriptions and/or referrals to be organised in a timely manner to your preferred provider.
We are at your disposal from 9 am to 6 pm
Our support is available in many different languages and ready to help, wherever you are.

Quick, Simple and Secure Scheduling

Consultations with Certified Doctors

We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

827 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars

Excellent

I was seen within 15 minutes of going on to the website after struggling to get an appointment with my GP for weeks.
The online doctor I saw was so friendly, made me feel at ease and resolved the issue. She was thorough and professional. Thank you.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Sunday night after 11 PM

Booked an appointment at 11.15 on a Sunday night and was seen by 11.30. I had been waiting for 111/out of hours GP and after 6 hours I was sent a text saying they were too busy and my case had been closed. Even though they had told me I had to be seen within 6 hours. Outrageous. I spoke to a very polite doctor and explained my symptoms - he explained that I needed to go to A&E right away as it was potentially serious. Thank fully it was not what was being questioned. I was in hospital for about 4.5 hours and was very lucky to need specifically an ENT specialist which meant I was seen long before the wait times as they were. The doctor came specially for me from ENT - As advised I showed the doctor the notes from the consultation and she ran lots of tests. Turns I out I have a bacterial infection of the sinuses, ear, nose and throat. I have tonsillitis and puss in my throat and ears. Given ten days of antibiotics. For the convenience, the peace of mind and to be taken seriously in A&E it was worth every penny. And I wouldn’t hesitate to book again should I need it. Thank you

19 October 2025
Unprompted review
Rated 3 out of 5 stars

Not a good use of time or money

Waste of time and money sadly - Dr said that she could not treat a recurring problem I had, because it was triggered by a dental operation. Have requested a refund but not been given - they say it is in their terms not to help with teeth, even though as I explained the problem was not in my teeth

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Good

Good, quick, efficient.
Booked an appointment for an hour later. Dr. showed up about 3 mins late - but was efficient and had reviewed the notes I sent through.

19 October 2025
Unprompted review
Rated 4 out of 5 stars

Always 10 min late

Once you get the doctor on the line they’re helpful but they’re always 10 mins late for the call.
Please be on time and respect our time too.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience again, wonderful doctors

Couldn't get even a local GP callback again and immediately was able to have a consultation with Dr Shah.
Was extremely thorough, knowledgeable and caring.
Provided excellent advice and prescribed treatment has began working as hoped.

Medical director also called me later in the afternoon to checkup which is very much appreciated and incredible of them to do.
Will continue to use DrOnline and genuinely 10/10 recommend to everybody (and especially with the way the NHS has unfortunately been heading)

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Very easy and helpful

I was visiting London from the U.S. and got sick with a cold. The day before flying home, my cough worsened and I felt horrible. I found this online and it was so easy. The doctor was great and was able to provide a prescription to get my though the next few days. Highly recommend!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Approachable and professional

The doctor I spoke to was very approachable, listened to me and was very professional. It was a service I felt I could feel confidence in to deal with health issues.

14 October 2025
Unprompted review
Dr.Online - UK logo

Reply from Dr.Online - UK

Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear you had a positive experience with our service and that we could support you when you needed it.

We really appreciate your kind feedback and look forward to helping you again in the future.

Best wishes,
Dr.Online UK

Rated 5 out of 5 stars

I had a very seamless and easy…

I had a very seamless and easy experience using this service. I fell ill while travelling and could not find a clinic to make an appointment. I was able to make an appointment online here within the same day. The doctor who served me was very detailed and made me feel comfortable. I would recommend this service to any of my friends.

15 October 2025
Unprompted review
Dr.Online - UK logo

Reply from Dr.Online - UK

Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear you had a positive experience with our service and that we could support you when you needed it.

We really appreciate your kind feedback and look forward to helping you again in the future.

Best wishes,
Dr.Online UK

Rated 5 out of 5 stars

RSV on holiday from Australia.

I was visiting the UK from Australia and was struck down with an RSV infection. The doctor I saw was on time, very thorough, explained everything well and prescribed some medication to help me recover taking into account the medication I am already taking and my underlying health issues. He was thorough and efficient. Would recommend.

14 October 2025
Unprompted review
Dr.Online - UK logo

Reply from Dr.Online - UK

Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear you had a positive experience with our service and that we could support you when you needed it.

We really appreciate your kind feedback and look forward to helping you again in the future.

Best wishes,
Dr.Online UK

Rated 5 out of 5 stars

Dr Caldwell was superb

Dr Caldwell was superb, and found the solution to an obscure issue my mum was having . If she sees this review, thank you !

9 October 2025
Unprompted review
Dr.Online - UK logo

Reply from Dr.Online - UK

Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear you had a positive experience with our service and that we could support you when you needed it.

We really appreciate your kind feedback and look forward to helping you again in the future.

Best wishes,
Dr.Online UK

Rated 3 out of 5 stars

Left a little disappointed...

Really positive experience with the ease of access to booking and speaking to the Dr. However I was left a little disappointed by the cost of the recommendation's for blood tests. I wish I had been informed of this before the appointment as I probably wouldn't have booked.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Dr Rahman was so kind, caring and compassionate! She was really reassuring and had a clear interim plan. This is such a unique and effective service. Thank you

12 October 2025
Unprompted review
Dr.Online - UK logo

Reply from Dr.Online - UK

Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear you had a positive experience with our service and that we could support you when you needed it.

We really appreciate your kind feedback and look forward to helping you again in the future.

Best wishes,
Dr.Online UK

Rated 5 out of 5 stars

While visiting London….

I am an American tourist in London who needed antibiotics. Getting an appointment was simple, and the doctor was kind and helpful.

11 October 2025
Unprompted review
Dr.Online - UK logo

Reply from Dr.Online - UK

Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear you had a positive experience with our service and that we could support you when you needed it.

We really appreciate your kind feedback and look forward to helping you again in the future.

Best wishes,
Dr.Online UK

Rated 5 out of 5 stars

Very efficient

Very efficient, quick appointment. Very satisfied

11 October 2025
Unprompted review
Dr.Online - UK logo

Reply from Dr.Online - UK

Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear you had a positive experience with our service and that we could support you when you needed it.

We really appreciate your kind feedback and look forward to helping you again in the future.

Best wishes,
Dr.Online UK

Rated 5 out of 5 stars

Great service!

Had difficulties getting through to my GP. But with Dr Online I got an appointment within 2 hours, not triage or silly forms.
Great service and professional doctors!

10 October 2025
Unprompted review
Dr.Online - UK logo

Reply from Dr.Online - UK

Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear you had a positive experience with our service and that we could support you when you needed it.

We really appreciate your kind feedback and look forward to helping you again in the future.

Best wishes,
Dr.Online UK

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