Every Interaction.
Smarter.
RDI transforms customer conversations into competitive advantage—blending people, AI, and insight to deliver customer service solutions your customers remember and your business can measure.
Smarter CX, Powered by AI
RDI’s suite of AI tools helps you deliver faster, more personalized customer experiences, without adding headcount. From automation to insights, each solution is built to enhance performance and scale without sacrificing quality.
AI Knowledge Base
Acts as a centralized hub that surfaces the right knowledge at the right time, supporting agents, customers, and back-office teams.
AI Chatbot
Provides instant answers to routine questions, reducing ticket volume and allowing your team to focus on more complex, high-value interactions.
AI Simulator
Helps agents practice real conversations in a no-risk environment to accelerate ramp time and boost performance.
AI Voice Agents
Automates routine phone calls, such as appointment scheduling and order status checks, 24/7 with brand-aligned tone and accuracy.
AI Empowerment Assist
Streamlines complex, high-compliance tasks such as refund processing to ensure accurate resolutions and reduce business risk.
CX Pulse
Delivers customer insights, quality trends, and improvement opportunities in real-time on the analytics dashboard.
“RDI’s insight helped us identify specific behaviors impacting customer satisfaction.
We saw measurable improvement within weeks.”
— Director of CX, Leading Retail Brand
How We Help
Delivering great service is harder than ever. RDI helps you meet rising expectations with flexible support, actionable insights, and AI-powered customer experience solutions — all built to scale with your business.
CX Outsourcing
RDI provides omnichannel care, sales, and technical support powered by real people and intelligent automation — delivering consistent, brand-aligned service across every touchpoint.
- 24/7 coverage across voice, chat, and email
- Reduced handle time and improved FCR
- Scalable teams that flex with seasonal demand
CX Analytics
Our analytics solutions bring real-time visibility into customer behavior and agent performance through speech analytics, dashboards, and journey insights.
- Early detection of issues before they escalate
- Clear ROI through actionable data
- Smarter decisions based on real customer intent
AI Tools
RDI’s AI customer service tools like chatbots and Agent Assist are designed to support, not replace, human agents while improving speed, accuracy and consistency.
- Faster response times with lower costs
- AI-enhanced insights to guide smarter action
- Seamless integration with existing platforms
CX Consulting
We help organizations improve the customer experience through strategic guidance, workforce management, training content design and facilitation as well as operational optimization.
- Stronger agent performance and retention
- Smarter workflows that reduce cost-to-serve
- Alignment between customer needs and business goals
Featured Insight: How to Unlock 3x ROI With Smarter CX
Discover how one RDI client reduced costs and boosted loyalty using AI-enhanced support and analytics.
People-Centric by Design
People-Centric by Design Exceptional customer experiences start with empowered people. We invest in our teams through leadership development, career growth, and a culture that puts people first.
Built for You, Not the Shelf
Built for You, Not the Shelf No templates. No shortcuts. Every solution is custom-built around your brand, goals, and customer journey.
Insight-Driven Intelligence
Insight-Driven Intelligence With RDI’s analytics, you get real-time visibility and predictive intelligence to act early and stay ahead of emerging issues.
Human-Centered AI
Human-Centered AI Smart automation and speech analytics amplify agent performance without sacrificing the human connection your customers expect.
Real Accountability
Real Accountability We believe in results you can measure. With performance-based models, we share the risk and celebrate the wins.
Operational Excellence
Operational Excellence Rooted in Six Sigma and proven frameworks, we deliver consistent, compliant, precision-executed solutions at scale.
Got big goals or sticky CX challenges? We’ll give your team a serious edge with our customer experience solutions.
Got big goals or sticky CX challenges? We’ll give your team a serious edge with our customer experience solutions.
