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Build Your Future
With RDI 

Powered CX Careers: Earn Well. Learn Well. Live Well. 

At RDI, you won’t just clock in — you’ll level up your career. Since 1978, our agents have helped deliver standout customer experiences, all while developing the skills they’ll need for the future. Today, 5,000+ team members across North America choose RDI for growth, stability, and a culture that puts people first.
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Our Promise to You

  • You’ll be supported, challenged, and recognized every step of the way. Dedicated Culture Directors bring our values to life, so you feel the difference in how teams collaborate, grow, and celebrate wins.  

ELL WELL is our people-first framework that fuels your career and your life. 

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Earn Well 

We reward hard work and dedication with competitive pay, valuable benefits, and opportunities to grow your income. 

  • Competitive wages with individualized wage progression 
  • Performance incentives and attendance bonuses 
  • Medical, dental, vision, and prescription coverage 
  • 401(k), nine paid holidays, and PTO 
  • Day, night, and third-shift options with differential pay 
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Learn Well

Your development matters, which is why we provide training, coaching, and leadership pathways to support every stage of your career. 

  • 200+ on-demand LMS courses in one easy hub 
  • Leadership pathways: Bootcamp, Bench Leadership, Emerging Leaders 
  • Continuous coaching, cross-training, and certifications 
  • College-credit-eligible programs audited by multiple universities 

Live Well

Improve your physical and mental well-being with open access to on-site gyms, monthly fitness challenges, holiday cookouts, and more. 

  • Flexible scheduling where available  
  • Open-door leaders, active recognition, and team events 
  • Clean, creative spaces with cafeterias, quiet areas, and game rooms 
  • Employee Assistance Program (EAP) for you and your family 

Learning & Development That Moves the Needle 

Training here isn’t just a checkbox. We measure what works, celebrate progress, and keep improving. 

  • 3,000%+ growth in LMS engagement since 2015
  • 34,000+ courses completed in 2023 alone  
  • Employee satisfaction rose from 79% to 82% as our programs expanded 
What does that mean for you? Faster ramp-up time, greater confidence on the job, and credentials that open doors whether you grow here or take your skills beyond RDI. 

Leadership at Every Level 

What You Can Expect: 

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    Structured Ramp with Real Skills Role-based learning plans build the right capabilities in the right order so you hit your stride quickly.
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    Learn It, Use It, Level Up Short, practical courses and simulations you can apply immediately, supported by leaders who want you to win.
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    Progress You Can See Milestones, badges, and feedback make growth visible and keep momentum high.
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    Paths Beyond Today’s Role Opportunities to cross-train, join leadership programs, and explore new teams as your interests evolve.
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    What Does That Mean For You? Faster ramp-up, more confidence on the job, and credentials that open doors whether you continue to grow here or take your skills into the next chapter of your career.
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Tools & Tech That Set You Up to Win

Technology should make you feel capable, confident, and supported. Our AI-powered training simulations let you practice real conversations before you ever take a live call, so you feel ready from day one. Instead of wondering if you’re prepared, you’ll know you are.

Your training builds confidence quickly, helping you show up calm, capable, and ready to shine. Our technology has your back — guiding you through challenges, helping you master tough moments, and celebrating every win.

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A Place to Belong, Grow, and Thrive 

Work should be more than a job. It should be a place where you feel welcome, supported, and proud of what you do. At RDI, you get the security of a stable company and the connection of a close-knit team. You’re seen as a person, not just a name on a schedule.

We create moments to connect and celebrate — from team spirit days and site picnics to personal milestone recognition. Our spaces help you do your best work and recharge when you need to. Quiet corners for focus, cafeterias to connect with friends, and game rooms to reset are all part of the experience.

Here, your ideas are heard, your contributions matter, and your growth is celebrated. 

Start Your Journey to Success Here

At RDI, people are our greatest investment. Our “Earn Well. Learn Well. Live Well.” culture supports competitive pay, growth, and balance—helping you build a career where you thrive.

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