Get Support

If you've already gone through the Docs and the Frequently Asked Questions and you're still running into a problem with Fluent Forms, our support team is ready to help.

How to Contact Support

To get the fastest and most accurate response, please follow the steps below when you reach out to us:

1. Visit the WPManageNinja Support Portal: Head over to WPManageNinja. This is the main channel for opening Fluent Forms support tickets.

2. Submit a Support Ticket:

   • Sign in with your account (the same account you use on WPManageNinja.com).
   • Open the "Support Tickets" section.
   • Click "Create Ticket."

3. Provide Detailed Information: When you open the ticket, share as much context as you can. The more we know, the faster we can pinpoint the cause and send you back a fix. Please include:

   • A Clear Description of the Problem: Tell us what you're trying to do and what's going wrong instead. (For example: "I'm trying to connect my Mailchimp account to a form, but the integration feed fails to save," or "My payment form submits but Stripe never receives the charge.")
   • Steps to Reproduce: Walk us through the exact sequence of clicks or actions that triggers the issue.
   • Screenshots or Screen Recordings: A picture is worth a thousand words. Screenshots of your form settings, the integration feed, the entry page, and any visible error on the frontend help us enormously.
   • Error Messages: If you see anything in a red box, a browser console error, or a line in your WordPress debug log, copy it into the ticket as text.
   • Your WordPress Version.
   • Your Fluent Forms Free Version — and, if applicable, your Fluent Forms Pro Add-on Version.
   • Your PHP Version (found under Tools → Site Health → Info → Server).
   • Any Other Active Plugins on Your Site: List them, especially anything related to email delivery (FluentSMTP, WP Mail SMTP), caching (WP Rocket, LiteSpeed, W3 Total Cache), security (Wordfence, iThemes Security), anti-spam (Akismet, CleanTalk), page builders (Elementor, Oxygen, Beaver Builder, Bricks, Gutenberg blocks), or payment plugins. These are the most common sources of conflict for form submissions, notifications, and payments.

4. Support Hours: Our team works during regular business hours and aims to respond to every ticket as quickly as possible.

We're committed to helping you get the most out of Fluent Forms!