Every Intercom conversation, turned into product signal.
Modem captures Intercom conversations in real time, clusters them into topics with your other feedback sources, and can reply, tag, and manage conversations when you allow it.
How Modem works with Intercom
Capture support conversations in real time and combine them with feedback from your other sources.
Real-time capture
Conversations, replies, notes, CSAT ratings, and Fin AI involvement come into Modem as they happen.
One pipeline with everything else
Intercom conversations are grouped with Slack, Discord, and email feedback, so a trend shows up once, not four times.
The agent can act
If you enable it, the Modem agent can reply, tag, and manage Intercom conversations without leaving Modem.
One pipeline for everything your customers say
Intercom is one of the places Modem listens and acts. Everything lands in one prioritized view at app.modem.dev, grouped by what people are actually asking for and tied to the people and companies who raised it.
How to connect Intercom
Connecting takes a few minutes. You need a Modem account and permission to authorize Intercom for your team.
- 1
Create a Modem account
Sign up at app.modem.dev/auth/signup. Modem has a free plan, so you can connect your first sources without paying.
- 2
Connect Intercom
In your Modem organization, go to Settings, then Integrations, then Intercom, and authorize the connection.
- 3
Choose what Modem captures
You decide the scope: which channels, projects, or workspaces Intercom feedback comes from. Nothing outside your selection is read.
- 4
Watch topics form
New Intercom activity is classified and clustered into topics automatically, alongside feedback from your other connected sources.
Common questions about the Intercom integration
What does Modem capture from Intercom?
Conversations in real time, including replies, notes, CSAT ratings, and whether Fin AI was involved. Each conversation is classified and grouped into topics with feedback from your other sources.
Can Modem reply to Intercom conversations?
Yes, when you enable it. The agent can reply, tag, and manage conversations from Modem. This is opt-in, not the default.
How do I connect Intercom?
In Modem, go to Settings, then Integrations, then Intercom, and authorize your workspace. The setup docs at modem.dev/docs/integrations/intercom cover the details.
Try Modem with Intercom
Connect Intercom in a few minutes and see your first topics form. Free to start, and [email protected] answers questions either way.