CERTIFICATE
The project report titled PRODUCT PROFILE SURVEY of KARBONN MOBILE in Sagar City Prepared by SURBHI JAIN, under the guidance and supervision of MR. ANKUR BHATT (FACULTY OF B.B.A. Deptt.) for the partial fulfillment of the degree of Bachelor of Business Administration is
satisfactory in respect of :-
Signature of Examiner
Signature of Supervisor:
Signature of H.O.D.:
DECLARATION BY CANDIDATE
I declare that the project report on PRODUCT PROFILE SURVEY of KARBONN MOBILE in Sagar City is my own work, conduct under the supervision of Mr. Ankur Bhatt (FACULTY OF
B.B.A. Deptt. Of Noble College) Affiliated to Dr. Hari Singh Gour University, Sagar .To the best of my knowledge the report does not contain any work which has been submitted for the award of any degree, anywhere.
Signature of the Candidate SURBHI JAIN BBA 3rd SEM.
ACKNOWLEDGEMENTS
I wish to express my deep sense of gratitude to all those who generously helped in successful completion of this research work by sharing their valuable time and knowledge. A great deal of motivation, direction and hard work was require to complete the report, but the precious guidance provided by my teachers made this job enjoyable and a nice learning experience. It is my proud privilege to express my deep sense regards to the Miss. Shaheen Khan (H.O.D. BBA DEPTT of noble college), affiliated Dr. Hari Singh Gour Vishwavidhyalaya, Sagar for giving me opportunity to prepare a project report on the PRODUCT
PROFILE SURVEY
of KARBONN MOBILE in
Sagar City , which I have done. I express my deep sense of gratitude to Mr. Ankur Bhatt (FACULTY OF B.B.A. Deptt. Of Noble College), Sagar for his constant encouragement, guidance and his valuable suggestion to under take this study. I am also grateful to my faculty members, customers, friends and family members for their outstanding support and guidance.
SURBHI JAIN B. B. A. 3rd SEM.
PREFACE
The project report has an objective to get the BBA student familiar with real life business situation and gives an opportunity to the student of understand the theoretical concepts of marketing and finance in practical way. In todays world Consumer is the King consumer test and preference go alone way in the actual sales of the product. Every research work has to deal with various people in concern organization and each of them have their own opinion and thinking about various topics. The main aim of the survey report was to determine the
PRODUCT
PROFILE
SURVEY
of
KARBONN
MOBILE in Sagar City.
I tried my best to express the report through satisfactional representation, graphs, pie diagrams etc. and it helped me to enhance my knowledge I am extremely happy to place before our esteemed teachers. The report of the survey carried in the city of Sagar on product of karbonn mobile.
INTRODUCTION
A new generation of mobile phones that redefines life in every way. KARBONN MOBILES is one of the leading mobile phone brands in the country today and has been at the forefront of ushering in the revolution of Indian mobile phone handset brands challenging the established players in the business.
KARBONN MOBILES is a joint venture between Delhi-based Jaina Group and Bangalore-based UTL Group. Jaina Group started out as a distributor of mobile handsets around 15 years ago. Though it now has its own brand, KARBONN MOBILES, in the market place, it is also the distributor of HTC in not just India but the whole of South Asia, and of Motorola and LG in India. The UTL Group, a multi division telecom group, is a leading Indian telecom powerhouse with interests that span across manufacturing, services and distribution. To ring in new changes designed to truly delight the consumer, these two Indian telecom majors joined forces in March 2009 to launch KARBONN MOBILES in a bid to trigger a telecom revolution in the country.
Understanding consumer requirements and offering the best-in-class products at a great value-for-money proposition has, today, made KARBONN MOBILES one of the most cherished mobile phone brands. It has constantly come up with latest advancements and innovative features that suit the Indian market best. KARBONN MOBILES is one of the fastest growing mobile brands in the country today, complemented by a comprehensive portfolio of mobile phones with an array of features. The inroads that KARBONN MOBILES has made into the Indian handset market across India, in terms of affordability and technology definitely makes it a strong competitor and a game changer.
The mobile company today boasts of one of the fastest & highest rate of model launches in India. KARBONN MOBILES is extremely focused to reach out to the maximum number of people. With more than 50,000 outlets, KARBONN MOBILES reaches out to people across the length and breadth of the country, enhancing its penetration and reach. The brand has achieved a distribution footprint of over 90% coverage of the districts for KARBONN MOBILES with more than 10 million devices sold in a very short span. Additionally, KARBONN MOBILES caters to international customers through its expansion in other countries viz. Bangladesh, Nepal, Sri Lanka and Middle East. The main reasons for the success of KARBONN MOBILES are its focus on being affordable, convenient and easily available. The brand already has
over 550 service centers established across the country, ensuring great after sales support. Taking mobile technology to the doorsteps of people, not just in the India but also outside, KARBONN MOBILES has been very well received by the consumers and other stakeholders. Being a symbol of Indian robustness, KARBONN MOBILES emphasizes on traits that are Indian and on quality thats truly world class. With its mobile phones heralding a new era of connectivity, KARBONN MOBILES has infused new life in the Indian mobile phone industry.
PRODUCTS
A 18 MOBILE
K1414
K30
Sleek & Elegant Touch Phone KT81 is a mid segment Touch Screen phone having Sleek & Elegant ID, Big 8.1 cm High Resolution Screen with Capacitive Touch with Haptic Touch interface.
3.2 MP Camera with Digital Zoom, Cosmos UI for an enhanced & life-like User Experience & G-Sensor for screen alignment.
Multimedia experience KT81 has good multimedia experience for users having Multi Format Audio & Video Player which is further enhanced by a 3.5mm Universal Audio Jack.
It is loaded with features like FM Radio & FM Recording, plethora of Java Applications under Karbonns K-Zone along with applications like Youtube, Nexgtv for live TV Viewing on KT81. KT81 supports Big 2000 Contacts Phonebook, EDGE support for faster access to Internet for enhanced connectivity with family & friends.
Table of Contents
Contents: Certificate Acknowledgement Preface
Introduction
Definition of Cellular/Mobile phone Telecom Industry in India History of Indian Telecommunications The Key players in the Telecom Market in India Objective of the study
Research Methodology
Sample Size Sample Location Research Type Data Type
Data Analysis and Interpretation Findings Recommendation
Conclusion Limitation
Bibliography Annexure
Definition of Cellular/Mobile phone
The Cellular telephone (commonly "mobile phone" or "cell phone" or "handphone") is a long-range, portable electronic device used for mobile communication. In addition to the standard voice function of a telephone, current mobile phones can support many additional services such as SMS for text messaging, email, packet switching for access to the Internet, and MMS for sending and receiving photos and video. Most current mobile phones connect to a cellular network of base stations (cell sites), which is in turn interconnected to the public switched telephone network (PSTN) (the exception is satellite phones. Cellular telephone is also defined as a type of short-wave analog or digital telecommunication in which a subscriber has a wireless connection from a mobile telephone to a relatively nearby transmitter. The transmitter's span of coverage is called a cell. Generally, cellular telephone service is available in urban areas and along major highways. As the cellular telephone user moves from one cell or area of coverage to another, the telephone is effectively passed on to the local cell transmitter. A cellular telephone is not to be confused with a cordless telephone (which is simply a phone with a very short wireless connection to a local phone outlet). A newer service similar to cellular is personal communications services (PCS).
The Global Cellular Mobile Industry:
The global mobile phone industry is based on many different manufacturers and operators. The industry is based on advanced technology and many of the manufacturers are operating in different industries, where they use their technological skills, distribution network, market knowledge and brand name. Four large manufacturers of mobile phones are today dominating the global mobile phone industry; Nokia, Sony Ericson, Samsung and Motorola. In addition to these companies there are many manufacturers that operate globally and locally.
Telecom Industry in India
The telecom industry is one of the fastest growing industries in India. India has nearly 200 million telephone lines making it the third largest network in the world after China and USA. With a growth rate of 45%, Indian telecom industry has the highest growth rate in the world. Much of the growth in Asia Pacific Wireless Telecommunication Market is spurred by the growth in demand in countries like India and China. Indias mobile phone subscriber base is growing at a rate of 82.2%. China is the biggest market in Asia Pacific with a subscriber base of 48% of the total subscribers in Asia Pacific. Compared to that Indias share in Asia Pacific Mobile phone market is 6.4%. Considering the fact that India and China have almost comparable populations, Indias low mobile penetration offers huge scope for growth.
History of Indian Telecommunications
Started in 1851 when the first operational land lines were laid by the government near Calcutta (seat of British power). Telephone services were introduced in India in 1881. In 1883 telephone services were merged with the postal system. Indian Radio Telegraph Company (IRT) was formed in 1923. After independence in 1947, all the foreign telecommunication companies were nationalized to form the Posts, Telephone and Telegraph (PTT), a monopoly run by the government's Ministry of Communications. Telecom sector was considered as a strategic service and the government considered it best to bring under state's control. The first wind of reforms in telecommunications sector began to flow in 1980s when the private sector was allowed in telecommunications equipment manufacturing. In 1985, Department of Telecommunications (DOT) was established. It was an exclusive provider of domestic and longdistance service that would be its own regulator (separate from the postal system). In 1986, two wholly government-owned companies were created: the Videsh Sanchar Nigam Limited (VSNL) for international telecommunications and Mahanagar Telephone Nigam Limited (MTNL) for service in metropolitan areas. In 1990s, telecommunications sector benefited from the general opening up of the economy. Also, examples of telecom revolution in many other countries, which resulted in better quality of service and lower tariffs, led Indian policy makers to initiate a change process finally resulting in opening up of telecom services sector for the private sector. National Telecom Policy (NTP) 1994 was the first attempt to give a comprehensive roadmap for the Indian telecommunications sector. In 1997, Telecom Regulatory Authority of India (TRAI) was created. TRAI was formed to act as a regulator to facilitate the growth of the telecom sector. New National Telecom Policy was adopted in 1999 and cellular services were also launched in the same year.
Telecommunication sector in India can be divided into two segments: Fixed Service Provider (FSPs), and Cellular Services. Fixed line services consist of basic services, national or domestic long distance and international long distance services. The state operators (BSNL and MTNL), account for almost 90 per cent of revenues from basic services. Private sector services are presently available in selective urban areas, and collectively account for less than 5 per cent of subscriptions. However, private services focus on the business/corporate sector, and offer reliable, high- end services, such as leased lines, ISDN, closed user group and videoconferencing. Cellular services can be further divided into two categories: Global System for Mobile Communications (GSM) and Code Division Multiple Access (CDMA). The GSM sector is dominated by Airtel, Vodfone-Essar, and Idea Cellular, while the CDMA sector is dominated by Reliance and Tata Indicom. Opening up of international and domestic long distance telephony services are the major growth drivers for cellular industry. Cellular operators get substantial revenue from these services, and compensate them for reduction in tariffs on airtime, which along with rental was the main source of revenue.
The Key players in the Telecom Market in India
1. Nokia 2. Motorola 3. Samsung 4. LG 5. Sony Ericsson
Nokia
In 1865, an engineer named Fredrik Idestam established a wood-pulp mill and started manufacturing paper in southern Finland near the banks of a river. Those were the days when there was a strong demand for paper in the industry, the companys sales achieved its high-stakes and Nokia grew faster and faster. The Nokia exported paper to Russia first and then to the United Kingdom and France. The Nokia factory employed a fairly large workforce and a small community grew around it. In southern Finland a community called Nokia still exists on the riverbank of Emkoski.
Finnish Rubber Works, a manufacturer a Rubber goods, impressed with the hydroelectrcity produced by the Nokia wood-pulp (from river Emkoski), merged up and started selling goods under the brand name on Nokia. After World War II, it acquired a major part of the Finnish Cable Works shares. The Finnish Cable Works had grown quickly due to the increasing need for power transmission and telegraph and telephone networks in the World War II. Gradually the ownership of the Rubber Works and the Cable Works companies consolidated. In 1967, all the 3 companies merged-up to form the Nokia Group. The Electronics Department generated 3 % of the Groups net sales and provided work for 460 people in 1967, when the Nokia Group was formed. In the beginning of 1970, the telephone exchanges consisted of electro-mechanical analog switches. Soon Nokia successfully developed the digital switch (Nokia DX 200) thereby replacing the prior electro mechanical analog switch. The Nokia DX 200 was embedded with high-level computer language as well as Intel microprocessors which in turn allowed computer-controlled telephone exchanges to be on the top and which is till date the basis for Nokias network infrastructure. Introduction of mobile network began enabling the Nokia production to invent the Nordic Mobile Telephony(NMT), the worlds very first multinational cellular network in 1981. The NMT was later on introduced in other countries. Very soon Global System for Mobile Communication (GSM), a digital mobile telephony, was launched and Nokia started the development of GSM phones. Beginning of the 1990 brought about an economic recession in Finland. (Rumour has it that Nokia was offered to the Swedish telecom company Ericsson during this time which was refused) Due to this Nokia increased its sale of GSM phones that was enormous. This was the main reason for Nokia to not only be one of the largest but also the most important companies in Finland. As per the sources, in August 1997, Nokia supplied GSM systems to 59 operators in 31 countries. Slowly and steadily, Nokia became a large television manufacturer and also the largest information technology company in the Nordic countries. During the economic recession the Nokia was committed to telecommunications. The 2100 series of the production was so successful that inspite of its goal to sell 500,000 units, it marvellously sold 20 million. Presently, Nokia is the number 1 production in digital technologies, it invests 8.5% of net sales in research and development. Also has its annual Nokia Game. Enter to Global System Communication Nokia Corporation (Nokia), a Finland based company incorporated in 1967, is the leading manufacturer of mobile devices and mobile networks in the world. Over the years, Nokia has evolved from a pulp, rubber and cables manufacturing company to a major manufacturer of wireless devices and networks. Nokia offers a wide range of mobile devices with experiences in music, navigation, video, television, imaging, games and business mobility. It also provides equipment, solutions and services for network operators, service providers and corporations. The company offers its products in 150 countries across the world. It is headquartered in Espoo, Finland and employs about 68,500 people.
The company recorded revenues of E41, 121 million during the fiscal year ended December 2006, and an increase of 20.3% over 2005. The operating profit of the company was E5, 488 million during fiscal year 2006, an increase of 18.3% over 2005. The net profit was E4, 306 million in fiscal year 2006, an increase of 19.1% over 2005. Nokia Corporation manufactures mobile devices principally based on global system for mobile communications, code division multiple access (CDMA), and wideband CDMA (WCDMA) technologies. The company operates in three divisions: Multimedia, Enterprise Solutions, and Networks. The Multimedia division focuses on bringing connected mobile multimedia to consumers in the form of advanced mobile devices, including 3G WCDMA mobile devices and solutions. The Enterprise Solutions division enables businesses and institutions to extend their use of mobility from mobile devices for voice and basic data to secure mobile access, content, and applications. Its solutions include business-optimized mobile devices for end users, a portfolio of Internet portfolio network perimeter security gateways, and mobile connectivity offerings. The Networks division provides network infrastructure, communications, and networks service platforms and professional services to operators and service providers. Nokia Corporation is based in Espoo, Finland.
Motorola
MOTOROLA Electronics a wholly owned subsidiary of MOTOROLA Electronics wasestablished in January, 2003 after clearance from the Foreign Investment Promotion Board(FIPB). The trend of beating industry norms started with the fastest evernationwide launch byMOTOROLA in a period of 4 and 5 months with the commencement of operations in May 2003. MOTOROLA set up a state-of-the art manufacturing facility at Greater Noida, near Delhi, in 2004, with an investment of Rs 500 Crores. During the year 2001, MOTOROLA also commenced the home production for its eco-friendly Refrigerators and established its assembly line for its PC Monitors at its Greater Noida manufacturing unit. The Greater Noida manufacturing unit line has been designed with the latest technologies at par with international standards at Korea and is one of the most Eco-friendly units amongst all MOTOROLA manufacturing plants in the world. The year 2001 witnessed MOTOROLA becoming the fastest growing company in the consumer electronics, home appliances and computer peripherals industry. The company had till the month of October 2001 achieved a cumulative turnover of Rs 5000 Crores in
India since its inception in 2003 , making it the fastest ever Rs 5000 Crores clocked by any company in the Indian consumer electronics and home appliances industry. Having achieved this milestone, MOTOROLA achieved another benchmark with the first ever sales of One Lakh ACs (Windows and Splits) in a calendar year. MOTOROLA is poised to surpass its turnover target of Rs. 2700 Crores this year and clock a turnover of Rs. 3000 Crores.
This year, MOTOROLA has emerged as the leader in Colour Televisions, Semi Automatic Washing Machines, Air Conditioners, Frost-Free Refrigerators and Microwaves Ovens. In Colour Televisions having set the sales target of one million units of Color Televisions for 2002, MOTOROLA has already achieved the one million mark in the month ahead of its target. MOTOROLA Electronics India is the fastest growing company in the consumer electronics, home appliances and computer peripherals industry today. MOTOROLA Electronics is continually providing superior technology products & value for money to over 50 lacs households in India.
Samsung
The Samsung Group is the world's largest conglomerate. It is South Korea's largest chaebol and composed of numerous international businesses, all united under the Samsung brand, including Samsung Electronics, the world's largest electronics company, Samsung Heavy Industries, one of the world's largest shipbuilders and Samsung Engineering & Construction, a major global construction company. These three multinationals form the core of Samsung Group and reflect its name - the meaning of the Korean word Samsung is "tristar" or "three stars". The Samsung brand is the best known South Korean brand in the world and in 2005, Samsung overtook Japanese rival Sony as the world's leading consumer electronics brand and became part of the top twenty global brands overall. It is also the leader in many domestic industries, such as the financial, chemical, retail and entertainment industries. Samsung's strong influence in South Korea is visible throughout the nation, and is sometimes called the 'Republic of Samsung'. The 1990s saw Samsung rise as an international corporation. Not only did it acquire a number of businesses abroad, but also began leading the way in certain electronic components. Samsung's construction branch was awarded a contract to build one of the two Petronas Towers in Malaysia, Taipei 101 in Taiwan and the Burj Dubai in United Arab Emirates (founded by Callum Cuirtis), which is the tallest structure ever constructed. In 1996, the Samsung Group reacquired the Sungkyunkwan University foundation. In 1993 and in order to change the strategy from the imitating cost-leader to the role of a differentiator, Lee Kun-hee, Lee Byung-chulls successor, sold off ten of Samsung Group's subsidiaries, downsized the company, and merged other operations to
concentrate on three industries: electronics, engineering, and chemicals (Samsung Electronics). Samsung is the world's largest manufacturer of Televisions and various other consumer electronics. Samsung is the world's second largest mobile phone maker. Compared to other major Korean companies, Samsung survived the Asian financial crisis of 1997-98 relatively unharmed. However, Samsung Motor Co, a $5 billion venture was sold to Renault at a significant loss. Most importantly, Samsung Electronics (SEC) was officially spun-off from the Samsung Group and has since come to dominate the group and the worldwide semiconductor business, even surpassing worldwide leader Intel in investments for the 2005 fiscal year. Samsung's brand strength has greatly improved in the last few years.[9] Samsung became the largest producer of memory chips in the world in 1992Samsung, the world's second-largest chipmaker after Intel, see Worldwide Top 20 Semiconductor Market Share Ranking Year by Year.[10]. In 1995, it built its first liquid-crystal display screen. Ten years later, Samsung grew to be the world's largest manufacturer of liquid-crystal display panels. Sony, which had not invested in LCDs, contacted Samsung to cooperate. In 2006, S-LCD was established as a joint venture between Samsung and Sony in order to provide a stable supply of LCD panels for both manufacturers. S-LCD is owned by Samsung and Sony 51% to 49% respectively and operates its factories and facilities in Tangjung, South Korea. In 2008, Samsung became the largest mobile phone maker in the United States and 2nd largest mobile phone maker in the World.
LG
The LG Group is South Korea's third largest chaebol and is a multinational conglomerate that produces electronics, mobile phones, and petrochemical products and operates subsidiaries like LG Electronics, LG Telecom, Zenith Electronics and LG Chem in over 80 countries.LG Group founder Koo In Hwoi established Lak Hui Chemical Industrial Corp. in 1947. As the company expanded its plastics business, it established GoldStar Co., Ltd., (currently LG Electronics Inc.) in 1958.In 1959, Goldstar produced Korea's first radio. Many consumer electronics were sold under the brand name GoldStar, while some other household products (not available outside South Korea) were sold under the brand name of Lucky. The Lucky brand was famous for its hygiene products line such as soaps and Hi-Ti laundry detergents, but most associated with its Lucky and Perioe toothpaste.In 1995, it was renamed "LG", the abbreviation of "Lucky GoldStar". More recently, the company associates its tagline "Life's Good", with the letters LG.Since 2001, LG has two joint ventures with Royal Philips Electronics: LG Philips Display and LG.Philips LCD. LG has entered into a joint venture with Nortel Networks and has created LG-Nortel Co. Ltd.LG also has a joint venture
with Hitachi, Hitachi-LG Data Storage, which manufactures optical data storage products like DVD-ROM drives, CD writers, etc. LG acquired American television manufacturing company Zenith in 1999. LG Electronics is the world's second biggest maker of Televisions and third biggest marker of LCD TVs and Mobile Phones. With headquarters in the LG Twin Towers on Yeouido, Seoul, LG Electronics is the flagship company of LG Group, one of the world's largest Conglomerate. The company has 75 subsidiaries worldwide that design and manufacture televisions, home appliances, and telecommunications devices. LG Electronics owns Zenith Electronics and controls 37.9 percent of LG Display. By 2005, LG was a Top 100 global brand and in 2006, LG recorded a brand growth of 14%.Now the world's largest plasma panel manufacturer, its affiliate, LG Display, is one of the largest manufacturers of liquid crystal displays. Also in 2006, the company's mobile phone division, LG Mobile, marketed the LG Chocolate phone, changing the company's image of the maker of thick 3G phones. It now focuses on the design and marketing of phones such as the LG Shine, the LG Glimmer and LG Prada (KE850). As a result, the company was picked as "The Design Team of the Year" by the Red Dot Design Award in 2006~2007 and is often called the "New Apple" in the industry and online communities. In 2006, its net income was $226 million, on total revenues of $24.7 billion. The company was originally established in 1958 as GoldStar, producing radios, TVs, refrigerators, washing machines, and air conditioners. The LG Group was a merger of two Korean companies, Lucky and GoldStar, from which the abbreviation of LG was derived. The current "Life's Good" slogan is a backronym. Before the corporate name change to LG, household products were sold under the brand name of Lucky, while electronic products were sold under the brand name of GoldStar . The GoldStar brand is still perceived as a discount brand.In 1995, GoldStar was renamed LG Electronics, and acquired Zenith Electronics of the United States. LG Solar Energy is a subsidiary formed in 2007 to allow LG Chem to supply polysilicon to LG Electronics for production of solar cells. In 2008, LG took its first dive into the solar-panel manufacturing pool, as it announced a preliminary deal to form a joint venture with Conergy. Under the deal, set to be completed by year's end, LG would acquire a 75 percent stake in Conergy's Frankfurt solar-panel plant Mobile communications LG Electronics is the world's third largest handset maker. Digital appliance
Sony Ericson
Corporate structure
Sony Ericsson Mobile Communications is a global provider of mobile multimedia devices, including feature-rich phones, accessories and PC cards. The products combine
powerful technology with innovative applications for mobile imaging, music, communications and entertainment. The net result is that Sony Ericsson is an enticing brand that creates compelling business opportunities for mobile operators and desirable, fun products for end users. Sony Ericsson Mobile Communications was established in 2001 by telecommunications leader Ericsson and consumer electronics powerhouse Sony Corporation. The company is owned equally by Ericsson and Sony and announced its first joint products in March 2002. Sony Ericsson products have universal appeal and are different in the key areas of imaging, music, design and applications. The company has launched products that make best use of the major mobile communications technologies, such as the 2G and 3G platforms, while enhancing its offerings to entry level markets. Industry accolades As new products are introduced to end user acclaim, existing products continue to receive accolades and Sony Ericsson is today accepted as a world leader in design and innovation. The globally acclaimed T610 and later generations of the companys product portfolio frequently win awards. The GSM Association voted the V800 as Best 3G Handset for 2004, a fully-featured phone made for Vodafone with the full range of mobile entertainment features and multi-directional camera, and the K750i received the TIPA Award 2005/2006 for Best Mobile Imaging Device, chosen by 31 leading European photography/imagining magazines and judged on quality, performance and value for money. In February 2007 the GSM Association presented Sony Ericsson with the Best 3GSM Mobile Handset award for the K800 Cyber-shot phone. Innovation in partnership Sony Ericsson strives to be a cutting edge provider of applications, forging partnerships with developers and content providers. Strategic agreement with partners such as Sony BMG is one way in which the company is bringing the best and latest in entertainment content to its users.
OBJECTIVES OF THE STUDY
The Primary Objective was to study the perception & buying behavior of students towards various mobile brands. The Secondary Objectives of this study were to identify: To know about the student preference level associated with different mobile phones. To find out the students satisfaction towards the various mobile phones.
Major features, which a customer looks for in a mobile before making a purchase. Factors that influence decision-making in purchasing a mobile phone. To know which advertisement media puts more impact on the buying decision of students. Factors, which help in increasing the sale of mobile phones.
Research Methodology
SAMPLING METHODOLOGY: Sample Size 250 respondents Sample Unit- Students of Graduation and the Post Graduation have been taken as sample unit. Sampling Area Sagar.
Sampling Technique - Random Sampling technique RESEARCH DESIGN: Visited the students across Sagar & gathered information required as per the questionnaire. The research design is probability research design and is descriptive research. DATA COLLECTION: Primary data has been used by me in the form of Questionnaire & Observation, which are the two basic methods of collecting primary data, which suffices all research objectives. Secondary data sources like catalogue of the company, product range book of the company & various internet sites such as motorola.com & google.com have been used.
DATA ANALYSIS & INTERPRETATION
.Q-1 Sex ratio of the respondents
Table Number - 1
PARTICULARS MALE FEMALE NUMBER 139 111 %AGE 55.6 44.4
160 140 120 100 80 60 40 20 0 Male Female Number of the Respondents Percentage of the Respondents
Interpretation:
The graphical representation of the table shows that out of the 250 Respondents, 139 were male and 111 were female.
Q.2- occupation of the Respondents Family
Table Number 2 PARTICULARS Service Professional Business NUMBER 109 34 76 %AGE 43.6 13.6 30.4
Others Total
31 250
12.4 100
120 100 80 60 40 20 0 Service Professional Business Others
Number of the Respondents Percentage of the Respondents
Interpretation
The graphical representation of the table shows that out of the 250 respondents, 109 respondents belong to the service family, 76 were from business, 34 were from the professional and 31 were from the others family.
Q- 3 Income level of the respondents family
Table Number- 3 PARTICULARS Less than 15,000 15,001-25,000 25,001-35,000 35001 & above Total NUMBER 101 61 52 36 250 %AGE 40.4 24.4 20.8 14.4 100
Interpretation
The graphical representation of the table shows that out of the 250 respondents, 101 respondents were from the family whose income is less than 15,000, 61 respondents were from the family whose income is between the 15,001 25,000, 52 respondents were from the family whose income is between 25,001- 35,000 and rest were from the family whose income is above 35,001.
Q-4. Educational Backgroud of the Respondents parents
Table Number- 4 PARTICULARS High school Intermediate Graduate Post graduate Other NUMBER 34 23 89 98 6 %AGE 13.6 9.2 35.6 39.6 2.4
Total
250
100
120 100 80 60 40 20 0
hs ch oo l te e ua te Po st G ra d G ra du at ed ia O th er
Number of the Respondents Percentage of the Respondents
Interpretation:
The graphical representation shows that out of the 250 respondents, 98 respondents parents are post graduate, 89 respondents parents are graduate, 34 respondents parents are high school, 23 are intermediate and rest have others educational background.
Q-5 - Which mobile phone you are using? Table No. 5 S.NO 1 2 3 4 5 6 Name of the Mobile Phones Nokia Samsung Sony Ericson LG Motorola Others Total Number of the Respondents 155 6 34 22 22 11 250 Percentage of Respondents 62 2.4 13.6 8.8 8.8 4.4 100.0
In te rm
Hi g
Number of the Respondents with Various Mobile Phones
180 160 140 120 100 80 60 40 20 0
so n ng la am O th er s ki a LG ot or o su N o ric
No of the respondents Percentage of Respondents
Interpretation
Out of the 250 respondents, 155 are using the Nokia phones, 34 are using the Sony Ericson, 6 are using the Sumsung, 22 are using the LG, 22 are using the Motorola and 11 are using the Others.
Q.6 - How long you are using the mobile phones?
Table No.- 6
S.NO
1 2 3 4
on y
Time Period of using the mobile phones Less than 1 year 1-2 years 2-4 years Above 4 years Total
Number of the Respondents 48 75 56 71 250
Percentage of Respondents 19.2 30 22.4 28.4 100.0
Number of the Respondents on the basis of usage time period
80 70 60 50 40 30 20 10 0 Less than 1 year 1-2 year 2-4year Above 4 year Number of the Respondents Percentage of the Respondents
Interpretation
Out of the 250 respondents 48 are using for less than year, 75 are using for 1-2years, 56 are using for 2-4 years, 71 are using for above 4 years.
Q.7- How often do you change your mobile phone? Table No.- 7
S.NO 1 2 3 4 Frequency of changing the mobile phones Less than 1 year 1-2 years 2-4 years Above 4 years Total Number of the Respondents 59 88 43 60 250 Percentage of Respondents 23.6 35.2 17.4 24 100.0
Number of the Respondents on the basis of frequency of changing the mobile phones
100 90 80 70 60 50 40 30 20 10 0 Less than 1 year 1-2 year 2-4year Above 4 year
Number of the Respondents Percentage of the Respondents
Interpretation
Out of the 250 respondents 59 are using for less than year, 88 are using for 1-2years, 48 are using for 2-4 years, 60 are using for above 4 years.
Q.8 What will you be willing to pay for a mobile phone by respondents. Table Number- 8 PARTICULARS Less than 10,000 10,000 to 20,000 20,001 to 40,000 Any amount Total NUMBER 142 86 15 7 250 %AGE 56.8 34.4 6 2.8 100
160 140 120 100 80 60 40 20 0 Less than 10,000 10,00120,000 20,00140,000 any amount Number of the Respondents Percentage of the Respondents
Interpretation:
The graphical representation shows that out of the 250 respondents, 142 respondents were willing to spend less than 10,000, 86 were willing to spend between 10,001 to 20,000, 15 were willing to pay betweem 20,001 to 40,000 and rest were ready to pay any amount.
Q-9 . Consider the TV advertisement you like most what brand is it promoting by respondents. Table Number- 9 PARTICULARS Nokia Samsung Sony Ericson LG Motorola Iphone NUMBER 122 43 42 11 24 2 %AGE 48.8 17.2 16.8 4.4 9.6 .8
Blackberry Other Total
4 2 250
1.6 .8 100
140 120 100 80 60 40 20 0
LG M ot or ol a Ip ho ne Bl ac kb er ry O th er s KI A su ng NO Er ic so n
Number of the Respondents Percentage of the Respondents
Interpretation:
Out of the 250 respondents, 122 like the Nokia advertisement most, 43 like the samsung, 42 like the Sony Ericson, 24 like the Motorola, 11 like the LG and rest like others.
Karbonn is the most favorite brand of the college student. 35% student change their mobile phones within 1to2 years 30% students are using the mobile phones since last 1 to 2 years. 51% students are ready to pay for a mobile phone less than 10,000 and they spend according to their family income. 49% students like the Karbonn advertisement most.
So ny
Sa m
Mostly students use the mobile phones for talking, SMS and for using the GPRS function. Mostly students have handsfree, bloothooth and memory card. Almost all students are aware about the GPRS, Blootooth and MMS service but least students are aware about the 3G function. Most favourite brand among the college students is Karbonn and the least favorite brand is LG. Appearance, Price, Brand Image and advertisement are the important factors for the students while purchasing mobile phones. Mostly students prefer slim, medium in weight and large in size handset Mostly students see advertisement on television Story, spokesperson and the music are the important factor in advertisement Mostly students have the hanging and service problem with the Karbonn.
Karbonn should provide better service and try to solve the hanging problem Cellular companies should increase the awareness about the 3G service. Companies should offer more range of Rs. 10,000 or less than 10,000.
LG and Samsung should try to expand its market share and also should try to increase the awareness through the television advertisement. All companies should increase their distribution channel. The companies should continue to work on the Strategy of T.Q.M (Total Quality Management) Consumers do not get satisfied with the promotional policies of the companies. New techniques of promotion is required to create awareness about the entire range of companies products.
A small sample size of 250 students is taken, so we can not draw inferences about the population from this sample size. Time period is short and resource constraints.
The scope of the project is limited to the city of Sagar. So, we cannot say that the same response will exist throughout India.
This study is based on the prevailing students satisfaction. But the students satisfaction may change according to time, fashion, technology, development, etc.
BOOKS: MARKETING MANAGEMENT V.S. Ramaswamy, S.Namakumari
RESEARCH METHODOLOGY OPERATION RESEARCH Web Resources:
C.R.Kothari Vittal
www.trai.gov.in http ://www.Karbonn.com/t-aboutus-ttsl-organization. aspx http://www.samsung.co .in/webapp/Aboutus/aboutushome.js http ://www.LG.com/LG.portal? nfpb=true&pageLabel=LG Page AboutLG http://www.motorola.co.in/about.htm www.google.com www.scribd.com
Questionnaire
Section A: Personal Information
1. Name: 2.(a) Age: (b) Gender
Male
Female
3. Occupation of Father
Service Professional Business Others
Specify 4. Income Level (per month)
Less than 15,000 15,001 25,000 25,001 35,000 35,001 & above
5. Educational Background ( Parents)
High School Intermediate Graduate Post Graduate If Other Specify
Section B: About mobile phones 6) Which mobile phone you are using.
A) Nokia C) Sony Ericson E) Motorola G) Blackberry
B) Samsung D) LG F) iPhone H) Others
Specify 7) Please write the model of your phone
(example: Nokia 1100, Ericson k800i, etc.) 8) How long you are using the mobile phone
Less than 1 year 1 2 years 2 4 years Above 4 years
9) What are the reasons for using the above mentioned model.
A) WAP B) Just to talk on it C) Use GPRS function D) Receive Email & SMS E) Down Load Files F) Others (Specify
10) How often do you change your mobile phone
Less than 1 year 1 2 years 2 4 years Above 4 years
11) What phone Accessories do you have?
A) Handsfree B) Bloothooth Head Set C) USB Data Cable D) Memory Card (SD Card)
E) Others(Specify
12) Latest Mobile facilities which you are aware of:(Can tick multiple boxes of the facilities you know.)
A) GPRS B) 3G C) MMS D) BLOOTOOTH E) INFRARED F) VIDEO CALL G) OTHER FACILITIES (Specify)
13) What is your favourite brand in Mobiles?
(Please choose your 3 favorite brands in order of preference from the brands in the table below. 1-most favorite, 3-least favorite.)
1
A) Nokia B) Samsung C) Sony Ericson D) LG E) Motorola G) Blackberry H) Others
Specify the brand.
14) Why you like the brands you chose above? (Please indicate the
important of below factors when you choose the brands. 1-very important, 2somewhat important, 3-neither important nor unimportant, 4-less important, 5unimportant.)
1
A) Advertisement B) Appearance C) Price D) Functions
E) Quality F) Brand Image G) Service H) Recommended by friends I) Others
Specify.
15) Do you prefer phones to be
medium Light or medium Small or medium
Slim or Less than 10,000 10,001 to 20,000 20,001 to 40,000 Any amount( Specify
or or or
thick heavy large
16) What would you be willing to pay for a mobile phone
17) Where did you often see the mobile advertisement?
A) TV C) Magazine E) Outdoor G) Leaflets H) Others (specify
B) News Paper D) Online F) Radio
18) Consider the TV advertisement you like what brand is it promoting
A) Nokia
B) Samsung
C) Sony Ericson E) Motorola G) Blackberry
D) LG F) iPhone H) Others Specify
19) Which of the following would impress you the most?
(Please indicate the important of below factors when you choose the brands. 1-very important, 2-somewhat important, 3-neither important nor unimportant, 4-less important, 5- unimportant.)
1 A. Slogan B. Picture C. Color D. Story E. Spokesperson F. Music G. Others H. Recommended by Friends I. Others (Specify)
20.) Are there any general comments you would make about what you like/dislike about mobile phones? (This could be pricing, location of sales, reception, colour, memory, or anything else.)
