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Statement of The Problem

This study aimed to determine customer satisfaction levels with the products and services of Chikki-Tea-Ta in February 2020. Specifically, it sought to understand customer demographics, satisfaction levels in areas like products and services, satisfaction levels when grouped by demographics, and whether satisfaction differed significantly between demographic groups.

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74 views1 page

Statement of The Problem

This study aimed to determine customer satisfaction levels with the products and services of Chikki-Tea-Ta in February 2020. Specifically, it sought to understand customer demographics, satisfaction levels in areas like products and services, satisfaction levels when grouped by demographics, and whether satisfaction differed significantly between demographic groups.

Uploaded by

Mehlud
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Statement of the Problem

This study aimed to determine the level of customers’ satisfaction of

Products and Services of Chikki-Tea-Ta for the month of February 2020.

Specifically, this study sought to answer the following questions:

1. What is the profile of the respondents in terms of the following variables?

a. Age

b. Sex

c. Highest Educational Attainment

d. Average Family Monthly Income

e. Place of Resident

2. What is the level of customers’ satisfaction of products and services of

Chikki-Tea-Ta in terms of the following areas?

a. Product

b. Services

3. What is level of customers’ satisfaction of products and services of

Chikki-Tea-Ta when grouped according to aforementioned variables?

4. Is there a significant difference of level of customers’ satisfaction of

products and services of Chikki-Tea-Ta when grouped and compared

according to the aforementioned variables?

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